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Aeroflot Sabre GDS presentation

Kath Webster Russia GDS Project Director Alexander Sherstyukov Account Director Russia Agency Network Wednesday, 15th December 2004

Who Are Sabre Holdings? GDS Project Overview
What is the Aeroflot Sabre GDS Project? What are the Key Deliverables? What can the agency community expect?

Sabre GDS solutions for the Russian market Questions?


Who is Sabre Holdings?

A world leader in travel commerce, retailing travel products, and providing distribution and technology solutions for the travel industry


Sabre Holdings Three Businesses


Sabre Holdings Fast Facts

Industry leader in multiple travel channels Revenues of $2.05 billion in 2003 S&P 500 company NYSE:TSG Headquarters in Dallas/Fort Worth, Texas More than 6,000 employees in 48 countries


Sabre Holdings Worldwide

Top 10 Largest Offices
1. Dallas/Fort Worth, TX 2. San Antonio, TX 3. Plains, PA 4. London, England 5. Montevideo, Uruguay 6. Krakow, Poland 7. Sydney, Australia 8. San Francisco, CA 9. Hamburg, Germany

10 1

3 9

4 6

5 7

10. Tulsa, OK

Sabre Holdings History

1960 1976 1986 1986 1999 First Sabre system installed First Sabre system installed in travel agency Becomes a separate division of AMR Releases industrys first yield-management system Abacus Joint Venture largest overnight cutover

2000 Spins off from AMR 100 percent 2002 Starts open systems migration 2004 Launches SabreSonic, a new generation airline passenger management solution 2004 Agreement with Aeroflot Russian Airlines


Sabre Airline Solutions

Airline Products and Services Provides a broad range of software solutions to airlines Over 200 customers Passenger Management Solutions Sabre Hosts critical airline functions Airline sales, inventory, ticketing and Solutions Operations Flight Airline Reservations distribution Business Process and daily airline airport operations Management 90 airlines across all segments and Solutions at Cargo the Airport Management all regions Maintenance and Planning and Consulting Industry experts to help airlines achieve optimum results Helped more than 400 airlines

Dining and Cabin Services


Crew Management
Finance Systems

Fares Management and Revenue Management

Sabre Travel Network

Sabre Travel Network connects over 53,000 travel agency locations around the world in 113 countries on six continents Includes content from more than 400 airlines, 60,000 hotel properties, 37 car rental companies, nine cruise lines and 220 tour operators Worldwide leadership in booking share of 36% Approximately $70B in gross travel sales transacted through network $1.6 billion in revenue for 2003 Worlds largest electronic network connecting travel buyers and sellers Sabre GDS is used around the globe
The Sabre GDS also powers systems used around the world by our Joint

Venture and distribution partners. Other brand names include Abacus (Asia), Sitar (India), Infini (Japan), Falcon (Mid. East), Zenon (Cyprus)

Strong Platform for Growth

Industry leader in multiple travel channels Three businesses serving travellers, corporations, travel agents and travel suppliers Strong brands in high-growth online leisure and online business travel Robust, innovative technology History of strong balance sheet and free cash flow



GDS Project overview


Aeroflot & Sabre agreement

Aeroflot Russian Airlines & Sabre Airline Solutions signed agreement in April 2004 Aeroflot will migrate to SabreSonic for multihost system, including inventory, reservations & departure control Aeroflot will also use SabreSonic Web and Traverse (frequent flyer system)

Cutover from Gabriel to SabreSonic on 22 March 2005



GDS Agreement

Aeroflot travel agents today use Gabriel to book SU

Same system as airline no true travel agency functionality After SabreSonic cutover SU partition of Gabriel will disappear Today Gabriel is one of 3 or 4 systems in Russian travel

agencies alongside Sirena 2000, Sirena 2.3 and GDS

Aeroflot will provide Sabre GDS to their travel agents

Full travel agency functionality worlds leading GDS Aeroflot & Russia specific customisation & development Powerful distribution tool for SUs inventory and fares Full range of other GDS content also available to agents



Key Deliverables Internet delivery

MySabre portal including Russian menus & scripts Designed for dialup or broadband connection

Best results with line speed of 36K or better

Agents provide their own hardware

PCs Minimum specification Ticket printers Sabre certified



Technical Information
PCs Minimum specification
266 MHz processor or higher 128 MB RAM minimum SVGA Monitor-1024 x 768/16-bit (High Color) video resolution
lower specification will work but will require scrolling to view entire


17" monitor or higher recommended

lower specification will work but will require scrolling to view entire


100 MB of free disk space


Windows 98 Second Edition Windows ME Windows 2000 Windows XP Home or Professional Windows NT 4 with Service Pack 6 Microsoft Internet Explorer version 5.5 or higher



Printer information
Sabre certified Ticket printers Datasouth Documax A3300 Mannesman Tally 5200 Texas Instruments 810 Texas Instruments 885 Texas Instruments 895 Data Products 120 Data Products 200 Compuprint 324
Currently testing other possible printers



Key Deliverables Sabre GDS customisation for Aeroflot

Aeroflot availability display Aeroflot host ticketing with System Generated Ticket

Number Agency eServices website with special Aeroflot & Russian market content

Russian language solutions (Sabre Virtually There, eServices, MySabre) Local Russian market Service & Support
Helpdesk & Training


Sabres Russian service partner - ATS

Airline Technology Services - ATS
Sabres partner for travel agency support in the Russian

market Providing
Travel agency training (with training companies) Agency Helpdesk services Installation support
ATS is also working on a range of other support services

for Sabre and Aeroflot including

Airline Helpdesk Customisation & development Translation services



Agency Training
5 Training classrooms opened on 6 December
Sabre certified Trainers

All attended & passed Train the Trainer with Sabre

Providing 5 day Sabre agency training (week cost is USD$236)
3 days Basic Sabre Reservations course 2 days Fares & Ticketing course

Additional classrooms will open in January

Further Training
Super-user seminars will take place
3 day seminar taking place three times end February & early March Advanced Ticketing, MySabre & printer setup, agency administrator functions

Classroom Training will continue after cutover date

5 day classes plus additional advanced topics

Personal Trainer CD based training


For agency staff who cannot attend classroom training Refresher for classroom trained staff Evaluation version available today Certification version available soon

All Training material available in Russian and English

Sabre Moscow Helpdesk

Staff currently attending Sabre Helpdesk Training 8 weeks Helpdesk training Travel Industry & customer service background Phase I of Helpdesk opening on 20 January 2005 Mon Fri 0800 1900 Moscow hours Sat hours to be advised Main focus in Jan- Mar is supporting MySabre installations Opening hours will be evaluated by cutover date (22 Mar) After cutover Full Sabre system support Contact by Telephone, Email, Fax or Sabre queue Second level support provided by Sabre London Helpdesk Sabre Support agents will be onsite in Moscow Jan - May


Agency Contracts/Order Process

Aeroflot Sales department
Signing new contracts with their travel agents, including

terms for Sabre access

Number of TAs (workstations/users) $30 each MINI address required Y/N (for back office) $30 each Number of printer addresses Free Ticketing (with IATA or validator) Free However agent must provide their own ticket printer which must be one that is certified by Sabre

Online Order form can be completed by travel agent at

Aeroflot website for each location migrating from Gabriel to Sabre. The Order Form can be printed for signature.


Agency Contracts/Order Process

Once Order Form received by Aeroflot Configuration department
They will send agency Orders to Sabre Operations group

(planned for approx 200 PCCs per week from mid Jan 2005)

Sabre Operations Group create

PCC, TAs, MINI address, printer addresses & MySabre ID Provide information back to Aeroflot Configuration

Aeroflot Operations will create setup for each new location and send out installation info to agency
Installation information page on Aeroflot website

PCC, TAs, temporary EPR (training access) Installation instructions & details for download or CD


MySabre Installations
Agents will either
Download MySabre from Internet (broadband connection) Install MySabre from Installation CD (dial up connection))

Installation routine performed by customer

Agents will be able to use Helpdesk support for:


Problems with download Step by step advice TA issues Setting up printers (specially ticket printers) EPR issues Troubleshooting hardware Troubleshooting Internet connection

Cutover activities
Cutover on 22 March 2005 Gabriel to SabreSonic conversion
Inventory PNR data Fares Departure control

EPR cutover from Training access to Live access Agency PNR conversion
Agents will receive list of their new PNR locators Will need to CLAIM these PNRs into Sabre PCC

Aeroflot will disconnect all SITA Gabriel access by 31 March 2005



Sabre GDS Solutions

For the Russian market

Sabre GDS solutions

MySabre Russian
Aeroflot availability display

Russian Ticketing

Aeroflot host ticket printing (like BSP model) Local printer certification as host ticket printers Off-host ticket printing solution for other airlines MINI Interface to mid/back office systems

Russian Agency eServices

Agency website with translated training and tools Aeroflot & Sabre/ATS specific content

Russian Virtually There

Live online itinerary


MySabre Russian
Web portal point of sale

Sabre emulator with Point & Click Agency eServices tab Portlets with market specific information Streamlined bandwidth requirements (36K modem) Sabre Print Module (SPM) host printing Russian menus, scripts, documentation & tags

Aeroflot availability display

SU flights shown ahead of other carriers by default Will match Aeroflot partition displays



MySabre Russian



MySabre Russian



MySabre Russian



Russian Ticketing
Current Russian ticketing options Gabriel Aeroflot host ticketing Sirena systems via Transport Clearing House Off host ticketing solutions via Vouchers type products Sabre host ticketing for Aeroflot System Generated Ticket Numbers (not preprinted) IATA Resolution 722 format BSP Revision 20 structure for reporting (RET file) to SU IATA number or SU Validator controlled at agency level Mode indicator (determines how ticket has been issued)
Automated price quote from Sabre, forced price quote or manual fare creation
Beta test begins end Jan 2005/release end Feb 2005 IUR (interface) information available for mid/back office


Russian Ticketing
Certified ticket printers
Existing Sabre printers

TI810, TI885/895, Datasouth A3300, MT5200, DP120, DP200

Additional printers under certification

Compuprint 324 Other Russian market printers being tested

Non-Aeroflot ticketing
Non-host (vouchers) ticketing solution for other airlines Next generation solution planned for release in Mar 2005

MINI interface to mid or back office systems

SU host ticketing automatic transmission Sabre accounting lines created by vouchers solution


Russian Agency eServices

Online website with resources for travel agents
Training & Tools

Quick Reference guides Format Finder Past Date PNRs

Local industry information Aeroflot information Sabre/ATS information

Russian language content

Aeroflot and Russian content managed locally in Moscow

Linked to MySabre


Agency eServices



Agency eServices



Agency eServices


http://eservices.sabre.com 36

Sabre Virtually There

Realtime Online Itinerary
Email from PNR Live link within email

Travel agency logo branded Download to calendar etc. Second chance bookings (Car & Hotel) controlled at agency level Destination information, weather, currency etc. Choice of languages (including Russian) http://www.virtuallythere.com


Sabre Virtually There