Thom MacIntyre 744 Montclair Street Pittsburgh, Pennsylvania 15217-2854 thommacintyre@gmail.

com
IT Specialist

412-715-3621

http://www.linkedin.com/in/thommymac
January 2012 Present

Veterans Place of Washington Boulevard

Providing solid, affordable IT services to veterans and their housing needs. Designed, and implemented the organization's domain and Active Directory infrastructure Assisting staff in their mission with level I, II, and III technical support. Migrated Office Live to Office 365 with Exchange an SharePoint

Info Tech Specialist II

Department of Veterans Affairs

November 2010 November 2011

Handled 1/3 of all level I and II support calls for the three VA campuses, and Federal building sites for the Dept. of Veterans' Affairs. Quickly solve technical problems for an exceptionally divers staff Proficiency and troubleshooting skills in many health field software packages as well as standard user applications Consistently closed well above average number of tickets

IT contractor

primarily UPMC

May 2005 October 2010

Always completed work on time with no loss of data Migration of users Exchange client psys and osts Expert proficiency in Windows Server 2003, XP, Vista, Office all versions. Veteran of many successfully completed projects for UPMC, as well as other large local firms Very familiar with desktop applications unique to the health care industry. Migration and upgrade projects for servers, workstations, and wired medical appliances.

IS Manager

MediaSite

September 2001 May 2003

Migrated email system from Lotus Notes to Exchange 4.4 then to 2000

Thom MacIntyre 744 Montclair Street Pittsburgh, Pennsylvania 15217-2854 thommacintyre@gmail.com 412-715-3621 http://www.linkedin.com/in/thommymac

Stabilized issues between the proprietary software and Microsoft IIS 4.0 running on NT 4.0 sp6a. Reduced IT spending, by moving the IT group out of the Customer Service Department. Writing, developing, evaluating, and presenting technical reports Managing two PC technicians, five help desk analysts, and three video editors.

Exchange Administrator

ServiceWare

July 1996 August 2001

Part of original Exchange installation and implementation team Migration of BackOffice suite Installation and support of NT Workstation, NT Server, network OS TCP/IP, IPX/SPX, and AppleTalk protocols. Developed and authored the company's original DRP for the IPO.

RLB Supervisor

Mellon Bank

August 1987 June 1995

Ran a shift for what was the area's largest lockbox at the time. Scheduled, counseled, and motivated a variable staff with a variable workflow. Reputation for running a tight ship, always clearing the oldest mail first and keeping the environment professional and safe.

Information Science Associate Science Degree, 1999

CCAC South Campus