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Dispute Management
1.
Test Transaction Details Script Number: 1

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Scenario Description Responsibility Start Date : FSCM FI Team Variant Description Status Finish Date : FSCM Closed

2. Steps

Business Scenario steps & user ids confirmation Transaction Code User ID Business Area Module

Brief Description of Process Special Environment considerations (if any) Trigger Events Subsequent Process (if any) Related Business Scenario(s) Test Script Created by:

FSCM NA Normal Business Transactions Printing of Cash Receipts Similar business processes / variants covered by this test process Business Process Owner: Person Responsible for Testing

Test Script Changed by:

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3.

Setup Data

Environment Details

System Data Object

DR Value / Code

Client Description

Date Comments and Notes

Org. Data used

Company Code Business Area

4.
Step No.

Test Execution and Results

Test Step Instructions SAP Role Identity Input Data Expected Test Result Output / Actual Result Ok / Not Ok Remark

SAP Transaction Code

Note:

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1. Expected Test Result shall include all enhancements, critical reports, layout sites, user exits, data migration programs, etc. If any of these are not covered as part of unit test, it is still advised to capture them and suitable remarks may be made such as report under development vide functional Specs FS-NNN-XXX.) 2. Please remember to update the relevant process-mapping format and/or end-user documentation in case of any changes. 3. If any process takes unduly / abnormal time, please record this to enable basis / development team to investigate. 4. Also include testing scenarios (e.g., PO with 400 line items, CO Cost Cycle runs with >40 segments, etc.) 5. Summary of Test Results
Passed Reasons (if failed): Action to be taken Authorization check Tested By Tested on : Ok Acceptance by Acceptance on:

Test Passed / Failed :

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Table of Contents

Creation of FI Invoice..........................................................................................................5 FBL5N Display Line Items ..............................................................................................6 Creation of Dispute Case from FBL5N...............................................................................7 Check the Dispute Case from line item of the FI document................................................9 Email Notification WorkFlow........................................................................................11 Processing Payment...........................................................................................................12 Automatic Closure of Dispute Case...................................................................................14 Creation of Dispute case during residual payment............................................................15 Check Dispute Case created through Residual Payment Method......................................19 EMAIL Notification of Dispute Case................................................................................21 Receipt of payment for Disputed Amount.........................................................................22 Check Dispute Case Closed............................................................................................24 Linked Objects in Dispute Case.........................................................................................26 Dispute amount partially paid and Automatic Write-Off..................................................27 Full Write-off of Disputed amount....................................................................................33 Dispute Case cleared by Credit Memo..............................................................................37

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Creation of FI Invoice
T. Code FB70 Customer Ricky was already created in FI. Now FI Invoice for INR 52000 was created.

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FBL5N Display Line Items

Here you can see icon Dispute Case using which you can create a Dispute Case from FBL5N itself.

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Creation of Dispute Case from FBL5N

Select the line item for which you want to create a dispute case and click on Dispute case icon

You will get the following screen:-

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Here you can fill the dispute case title, Processor, Person Responsible, Co-coordinator, Contact Person etc and save the dispute case. Please note that from FBL5N you can only create dispute case for the whole open item and cannot reduce it.

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Check the Dispute Case from line item of the FI document

In FBL5N, double click the line item and click on Dispute Case

You will get the following screen, You can note down Dispute Case ID, Status, Reference etc. To go into Dispute Case press Display Dispute Case

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You will see the entire content of the Dispute Case

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Email Notification WorkFlow

The Processor of the Dispute Case will receive email notification about the Dispute Case which got created. (Pre-requisite User Master Profile of the Processor EID should have Email Address)

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Processing Payment
T. Code F-28 The Dispute Amount of INR 52000 was now received. The same is processed through Post Incoming Payments.

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Automatic Closure of Dispute Case

T. Code UDM_Dispute Since the Disputed Amount is now received, the Dispute case will be automatically closed.

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Creation of Dispute case during residual payment

FI Invoice for INR 53000 was created for a customer and Residual payment of INR 50000 was received. Dispute case created for balance INR 3000.

F-28 In F-28, make residual payment of INR 50000 and for balance create dispute case

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After this, before saving, click Create Dispute Case. You will get the following screen:-

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Here, you can note that the dispute amount comes to INR 3000 automatically. Save the Incoming Payment. You will the information that the Dispute Case will be created. Press Enter.

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Check Dispute Case created through Residual Payment Method

Go to FB03 and give the Payment document created above. Double click on INR 3000 line item. You will get the following screen. Click on Dispute Case

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You can view the Dispute Case by clicking display dispute case.

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EMAIL Notification of Dispute Case

For the dispute case created above, Email Notification will be sent to the Processor of the Dispute Case

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Receipt of payment for Disputed Amount

T. Code F-28

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Check Dispute Case Closed

T. Code UDM_DISPUTE

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Linked Objects in Dispute Case
In a Dispute Case, you can see the linked objects like customer, document creating the dispute case, document resolving the dispute case

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Dispute amount partially paid and Automatic Write-Off
Invoice created for Rs. 1250

Payment received for Rs. 1000 and Dispute created for Rs. 250

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Payment received for Rs. 100 and balance in dispute case to be written off

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You can see that now the paid amount in disputed case is Rs. 100 and the Disputed amount is Rs. 150

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Now balance to be Written off. In Change mode, update the Escalation Reason and then do periodic processing of automatic Write-Off (UDM_autowriteoff)

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You can see that the case is now closed

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Full Write-off of Disputed amount.

Invoice created for Rs. 1223

Payment received for Rs. 1000 and Dispute created for balance

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Automatic write-off of this dispute case 24 through T. Code UDM_autowriteoff

Dispute case is now closed and the disputed amount is now is automatic write off field

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In the Job log you can see the accounting document which has been posted for write-off

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Dispute Case cleared by Credit Memo

Invoice created

Payment received for Rs. 1000 and dispute created for Rs. 500

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Credit Memo created for Rs. 500

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Now you can clear this Credit Memo with the document containing the dispute case of Rs. 500

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You can see that the disputed amount is now closed with credited amount updated

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