Bartending Services NC II Edit 0 0 15 Bartending Services - NC II Focal Instructor : Mr. Dante G.

Acera NC - II BASIC COMPETENCIES Participate in workplace communication - 6 hrs. Work in a team environment - 4 hrs. Effective Teamwork Teams in the workplace In the workplace teams are formed to: a.) communicate information b.) share ideas

c.) develop options d.) solve problems

e.) make decisions f.) coordinate work/tasks

g.) encourage team spirit Activity 1 1. What other reasons can you think of for work teams to meet in the workplace? 2. Who decides to organize work teams in your organization? 3. Who usually leads work teams in your organization? 4. Who organized your allocation of duties in your work team? 5. How would you set about changing your daily responsibilities? 6. Does this need to be negotiated with someone? Who? 7. Have you ever re-negotiated your daily work responsibilities? Explain Effective Teamwork Operating as a Team When setting up a team the following need to be taken into account: Time A team needs enough time for the team to meet, discuss and resolve issues. Time of day A team needs to meet at an appropriate time of day for meetings so that the individuals are able to attend and participate effectively. Procedure A team should make a set of rules, which guide how the team works. Location A team should be able to meet in a place that provides the opportunity to work without distractions or interruptions. Comfort The comfort of individuals should be considered when finding a place. Temperature, personal space and appropriate seating should be considered. Activity 2 1. What time of the day do you think team meetings should be organised? Why?

Activity 3 1. What else makes a team effective? 2. How effective is the team you are working in? Case Study - The team meeting Each morning the Front of House department holds its team meeting at 6am. Helen the team leader likes having an informal team meeting with her team members in the staff canteen. There she outlines their daily duties and responsibilities. Each team member is given the opportunity to discuss issues of concern and the team then discusses possible solutions. At today's meeting Helen tells the team of the airline crew that is arriving just after lunch. The airline is a new customer of the hotel and she wishes that the crew is treated exceptionally well as this could mean further business.

Just before she closes the meeting she reminds the team about room allocation for the aircrew and hopes that they allocate rooms on the riverfront, rather than overlooking the construction site. She doesn't want the aircrew to complain because it might mean losing the deal for the hotel. The team agrees that the crew should be allocated rooms on levels 20 and above overlooking the river front. Satisfied with today's meeting, Helen closes it and wishes her team members a great day. 1. Who's the team leader? 2. How often does this team meet? 3. Why has this team meeting been held? 4. Who is coming to the hotel? Why are they important? Explain.

COMPETENCY : TOOL COMPETENCY UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT MODULE TITLE : WORKING IN A TEAM ENVIRONMENT LEARNING OUTCOME : Describe/Identify Team role and responsibility 1. Effective teamwork commonly observed in the work place except one (a. communicate information b. arguing c. share ideas d. solved problems). 2. The (a. member b. president c. general manager d. Leader) is the one who decides to organize work team and usually leads work teams. 3. Role and its responsibilities among each team members can be determine by establishing team (a. unity b. structure c. building d. mates). 4. To (a. clarify b. keep silent c. suggest d. analyze problem) are the keys in solving team problem except one. 5. The role of each team members is expected to performed quality (a. products b. time c. behavior d. service}. 6. There was a saying goes to say, In union there is (a. trouble b. progress c. strength d. conflict). 7. A team needs enough (a. members b. skills c. time d. money) for the team to meet, to discuss and resolve issues. 8. In a team it is necessary to established (a. task b. goals c. priorities d. friendship) before working and assigning each specific responsibilities. 9. Team Goal can only be achieve if there is (a. Honesty b. Commitment c. Laziness d. Flexibility) among team members, except one. 10. Group conflict should be (a. tolerated b. resolved c. accepted d. left behind) so that the spirit of teamwork and its goal will not be affected. II Identify the following situations below. And write the correct answer at the space provided either it is GOAL, ROLE, TASK, and TEAMWORK. 1. To satisfactorily serve our clients efficiently and effectively. _ 2. Being a leader or a member of the team. _ 3. Serving foods to guest or clients in a decent manner. _ 4. Calling for a meeting to resolve team problem . _ 5. Loving our work with commitment and dedication. _ 6. Doing action with authority to come up positive results. _ 7. Result- oriented in serving our clients and partners _ 8. Remuneration and awards, receiving Certificate of Competency. _ 9. Aims to produce highly competitive middle-level manpower. _ 10. Lets celebrate for the job well-done! _

Sheet for Observation and questioning checklist || || || Candidates Name Assessors Name Hilario S. Abecia QUALIFICATION Certificate of Competency WORK IN A TEAM ENVIRONMENT Instructions for the Assessor: __ __ __ __ Date of Observation Description of Assessment activity Location of assessment activity The candidate If yes, check the box

 Identified the role and objective of the team from available sources of information. Identified team parameters, reporting relationships and responsibilities. Identified individual role and responsibilities within the team environment. Identified and recognized the roles and responsibilities of other team members. Identified reporting relationships within team and external to team. Used effective and appropriate forms of communication with team members. Made effective and appropriate contributions to complement team activities and objectives. Observed protocols in reporting using standard operating procedures. Contributed to the development of teamwork plans. Worked in a team to complete workplace activity. Worked effectively with others. Conveyed information in written or oral form. Selected and used appropriate workplace language. Followed designated work plan for the job. Reported outcomes. Communicated appropriately consistent with the culture of the workplace. Did the candidates overall performance meet the standard? Yes No

Rating Sheet for Observation and questioning checklist || || || || || || || || || || || || || || || || QUESTIONS The candidate should answer the following questions: Yes No 1. Can you describe the team role and scope? 2. What do you understand of the word team? 3. What is the purpose of teamwork? 4. What do you understand of the wordgroup mission statement? 5. What is the chief distinguishing feature of a team?

Satisfactory Response

6. What are the different activities in your (course) that relates directly to teamwork? 7. What are the elements that constitute of an effective team? 8. In a team, who ensures that everyones views are taken into account? Why? 9. As a (course) student, What are the possible contributions that you can share as a team member? 10. Is teamwork relevant to a group of (course)? Why? The candidates underpinning knowledge was: Satisfactory: Not Satisfactory: Feedback to candidate: The candidates overall performance was: Satisfactory: Not Satisfactory: ===Assessor Signature=== Date

Rating Sheet for Demonstration || || || || || || || || || || || || || || || || || || || || || || Candidates Name Assessors Name QUALIFICATION Certificate of Competency Instructions for demonstration Be sure to use effective communication upon demonstration. WORK IN A TEAM ENVIRONMENT

# Materials and equipment # Simulated environment, relevant workplace where assessment can take place # Materials relevant to the proposed activity or tasks. OBSERVATION To show if evidence is demonstrated

During the demonstration of skills, did the candidate: Yes No N/A Participated actively within a team?? Expressed opinions diplomatically and effectively? Listened to the opinions of others emphatically? The candidates demonstration was: Satisfactory: Not Satisfactory: QUESTIONS The candidate should answer the following questions: Yes No 1. How do you handle conflict in a group? 2. How do you handle put-down-artist in a group? 3. How do you see to it that a team objective is achieved effectively and efficiently? 4. If by chance you happen to discover that a fellow worker is damaging your refutation as an employee, what will you do? 5. How do you handle a situation if the customer requirement is in conflict with the team group mission statement? The candidates underpinning knowledge was: Satisfactory: Not Satisfactory: Feedback to candidate: The candidates overall performance was: Satisfactory: Not Satisfactory: Candidate Signature Date Assessor Signature Date

Satisfactory Response

Competency Assessment Results Summary || || || || || || || || || || || || || || || Candidates Name Assessors Name Qualification Applied for: Certificate of Competency Date of Assessment WORK IN A TEAM ENVIRONMENT

Camiguin School of Arts and Trades Assessment Center The performance of the candidate in the following assessment methods forResearch Information Relevant to the Tour Itinerary [Please tick () appropriate box] Not Satisfactory Demonstration Observation with Questioning Portfolio

Note: Satisfactory Performance Rating shall only be given to candidate who demonstrated successfully all the competencies identified in the above task of the Unit of Competency Note: Satisfactory Rating shall only be given to candidates who presented valid and sufficient documents as required in the Portfolio Assessment Did the candidates overall performance meet the required evidences / standards? Recommendations for re-assessment for submission of document. Pls. Specify (Portfolio Document) for issuance of Certificate. Pls. Specify (Qualification, NC Level) General Comments [Strengths / Improvements needed] Candidates Signature Date: Assessors Signature Date: ||

Practice career professionalism - 4 hrs. Practice occupational health and safety procedures - 4 hrs. COMMON COMPETENCIES Develop and update industry knowledge - 4 hrs. Observe workplace hygiene procedures - 4 hrs. Perform computer operation - 4 hrs. Perform workplace and safety practices - 3 hrs. Perform effective customer service - 3 hrs. CORE COMPETENCIES Module 1: Clean Bar Areas Learning Outcomes: 1. To keep bar tools, glassware and equipment clean and dry all the times. 2. To identify and sort different types of glasses and other utensils according to shapes and usage. 3. To identify and use the different cleaning material and detergents. 4. To store stock bar tools, equipment and glassware according to establishment. 5. To prepare inventory and damage report. 6. To apply proper closing procedure according to establishment standards. 7. To clean areas, cabinet and stockroom according to establishment standard procedure. 8. To keep bar stocks and displayed stocks free from dust. 9. To observe safety measures in cleaning bar areas. 10. To demonstrate proper segregation/disposal system scheme in accordance with environmental standards. Learning Summary Learning Presentation Learning Activities Learning Reference Topic Assessment Module 2: Operate Bar Module 3: Prepare and Mix Cocktails and Non-alcoholic drinks