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SYNOPSIS Chapter 1 INTRODUCTION Introduction Objectives of the study Scope of study Methodology Limitation Chapter 2 THRIVE OF DATA COMMUNICATION

ATION Introduction Data Communication Data Communication in Business Data Communication in India Chapter 3 A BRIEF HISTORY OF INTERNET Introduction Arpanet Research & education Evolution Whos in central Domines Chapter 4 BROWSING CENTERS Meaning Common service offered About cyber cafe Facilities available in cyber caf Problems Of Browsing Centers Chapter 5 FACILITIES AND UTILITIES FROM INTERNET Shopping Banking and Investments News Reference Whats faqs and news groups On line banking and investment Security basics

Advanced security Creation of web Entertainment and technology

Chapter 6 MYTHS OF THE INTERNET E-mail viruses Good times A dying child Chapter 7 Data Analysis and Findings Chapter 8 SUGGESTIONS AND CONCLUSIONS Annexures Questionnaire Bibliography

CHAPTER 1 INTRODUCTION Introduction Objectives of the study

Scope of study
Methodology Limitations

INTRODUCTION This is the 21st century the world is on thrive These days, the society is very busy with their lives, with less manageable time on their hand the people want to get their work done as quickly as possible. They wish to lead a very posh and sophisticated life. The inevitable which is facilitating the systems in our is The Communication. In this modern era Communication is playing a very prominent role in each and every system of our society. Every system is held together by communication, it had become an integral part of our life. No society can develop in the absence of effective communication. The methodology adopted in the field communication, has been an ever-changing one. Currently our society is facilitated with a number of communicating tools, a few among them are, Postal, Tele-com, press, Internet etc This project report has been under taken to make a brief analysis on various means of communication and to height light the significance of Internet in the world of communication. Objectives of the study To study the brief history of Internet and the thrive of Internet in this ever competing communication field. To make a brief study over various aspects of DATA communication. To study the scope of Internet in the world of communication. To height light the contribution of Internet to the various segments of the society. To study the uses of browsing centers to the various segments of the society. To point out the services of browsing centers. To study over all utilities of browsing centers.

Scope of study The contents of this report became its scope. The scope of the study has been confined to some browsing centers in Shimoga City. The study is intended to collect the survey findings directly from the users of browsing centers. Hence the users were contacted in their free time and were interviewed to know their attitudes towards various utilities of browsing centers. Methodology To prepare this project report both primary and secondary data have been collected. Primary data has been collected through, Structured questionnaires, personal interviews from both proprietors and users of browsing centers. Structured questionnaires were used to avoid unnecessary data and get the required data. Secondary data was been collected through, respective journals, magazines, reports of browsing centers, web sites. Limitations The study is limited only to some browsing centers in Shimoga City. Because the subject of project has got every wide scope, it is not possible to deliver the contents up to any expectation with in the scheduled time. Even though this project is fully revised one many find some errors and defects in it, which may be because of over sight. Utility of browsing centers is a very wide subject so the respondents from various segments of the society are to be interviewed, but are interviewed on the basis of random, sampling.

CHAPTER 2 THRIVE OF DATA COMMUNICATION Introduction Data Communication Data Communication in Business Data Communication in India

THRIVE OF DATA COMMUNICATION INTRODUCTION Tud, Cree.,huff,cir..cir,mu!!!, no you are not watching any horror show these sounds are just like that of those sounds, through which ancient men use to communicate with their fellow human being in the original days of man kind . Before man learnt organized speech he used grunts along with sign language to communicate with his fellow human beings this system continued for quite a bit of time then man extended his scope of communication and started scribbling(to write hurriedly or carelessly) on stones and sand to get their message across isnt that what we also do on paper? Gradually, human race started to take out their Babbling voice to communicate along side with a gradual development in their way of living. All this was ok as long as the message was meant for person/persons with in ear short, but what if the person/persons who were to be communicated are miles away? Well our ancestors came out clever at these circumstances too, they didnt let the distance out-distance them, they made out many solutions for those problems which arisen out of distance. They used drums, smoke signals and semaphores(a device of two arms with red and green lights for signaling or the signal men with flag)etc., to send his message across. Well lets take a closer look at the drum signals .Can any one find any similarities between drum signals and the signals transmitted by computer. The answer is Yes. A computer transmits signals as digital pulses. These drums too!! , If we notice, are not continuous, so, one can say that drums transmit data digitally. As every beat represent an a or b. Mans first step towards digital data transition. Then came the telegraph in 1837 and the first ever message was transmitted via a machine. From then on there is no looking back in the world of communication. From the 19th to 20th century, the world of communication progressed from wired to wireless

communication; from telegraph to telephone to telex to fax; and then surfaced the first computer ENIAC in 1946. For some time, due to the complexity of operations, the size and several other parameters, the use of computers was very limited but the transistor and integrated circuit changed all that. Computes became small, cheep, easy to operate and packed with immense computing power. As a result, use of computers increased. More and more operations were computerized .The computer became customer product and the need to exchange data between computers arose. Initially, data communication between computers was external, tapes; floppies, etc were the only mode of transferring data even across cities. This involved transportation, time overhead, and if data was large, the number of floppies, tapes could be very large, and issues like data security also suffered. And so they said, What if we connect these computers with cables? And they did. DATA COMMUNICATION had finally arrived. A local area network (LAN) lets computer talk to each other by connecting them via cables. But how to make computers across a city or cities or countries talk? Enter the existing telephone network.

But the telephone lines used analog sound waves, where as a computer gives out digital signals. Enter MODEMS. Connected to the computers at one end and the telephone line at the other, a modem converts digital signal in to analog signals and vise-versa. Computer could now talk to each other as you talk over telephone. Across the world!

Computer can transmit any thing that can be put on a floppy-text, graphics, data files, executable programs could be transmitted via modem. A modem also provides for error corrections in transmitted data. This is where Telex and Fax differ form data COM. There are public and private networks with facilities like E-mail; Bulletin board services (BBSs), common databases, news groups, etc The Internet is the most popular world wide public networks nowadays. Paid on line services like MCI mail, CompuServe Information services (CIS), etc., are also popular. Data or informations that would have earlier taken days or months to be send across continents can now be transmitted in seconds! Thats the power of inter connected computers. Data Communication The communication is a basic requirement for any sort of development, and with computers playing such a major role today, communication between them is as important as communication between humans. The face of data communication is ever-changing one .The late eighties and earlier nineties saw and thrive of internet related technologies (ironically based on technologies developed in late sixties), the Internet, and its gigantic by-product, the Intranet, has helped make data communication more affordable and usable than ever before. Definition of Data Communication The transmission and reception of data in a computer system according to a specific protocol. I.e,quite a mouthful, but it is very easy to understand. If you look at it from the human prospective, we have languages to communicate, with each other. If two peoples speak the same language, then they can communicate. But, lets assume that one speaks Chinese while the other speaks Hindi then you are likely to have problems. Similarly, computers need Linguafrance before they can start exchanging data. Certain methods and parameters are agreed upon, if all these happen, then suddenly the little P.C.On your desk at home can talk or respond to the gigantic mainframe on the other side of the planet, allowing it to exchange information it.

SCOOTT MCNEALY of Sun Micro systems hit the nail on the head with his saying The Network is The Computer. Data Communication In Business The Internet or say the advent of computers changed all known parameters as far as business was concerned. Suddenly, information was no longer a luxury item limited in quantity, optional in nature. Computers lead to an explosion of information, and with the spread of businesses, access to information. Decided whether the business survived or not this lead to situation where the business actually became dependent on data from their local to remote offices. However, getting data from one place to another was not easy. The information needed for the business, to be not for accurate, but timely accurate information that came in too late was as useless as wrong information. To say in other words Information delayed is Information deniedadditonaly their was a need for feedback the sender of the information needed to know that the data had been received correctly. In early days (and even in modern India), people relayed on sending magnetic tapes floppy disks from one place to another using postal and couriers this had its drawbacks-it took. Too long and the media was often damaged enroute. Thankfully, we have much more reliable ways of exchanging data these days. When one computer needs to deliver information to other, it (often literally) makes a phone-call, connects to the machine on the other side of the city or country, transmits the data, and gets an acknowledgement that the data has been received correctly. This has led to the situation of Data on Demand which today decides whether a business tycoon (or a small trader or a whole seller) can take a business decision or not. Business is no longer parameterized base on products and markets alone, but also on the speed at which the information about this is available to the management. As kids, we often lived by the credo of The one, the most toys, wins todays competitive business environments have a similar credo-the one with latest data wins. And data-com is making this happen.


Data Communication in India Until a couple of years ego India had a reputation of being difficult to communicate with. But it is not the case now many of us now are using computers and modems to communicate. But flawed government policies have thrown many obstacles in our path. Internet access for the masses has been available only since late 1995 (through the internet has been accessible from India since 1988 through project ER.NET!)At one time, the government attempted to license even base root level communication such as BBSs (which were running free of charge) with phenomenal license fees (Such as Rs 1.5Million!) Even today, things are not very easy, the deportment of communication (DOT) has been instrumental in strangling data-com at every level. Leased lines are priced at atrocious rates, and even when the customers pays this ransom the DOT tries to regulate what kind of data you send over other lines. Internet access continuous to be priced in to the stratosphere and quality of service leaves much to be desired Despite these obstacles, data-com in India is making serious headway. Options are growing every day. From pathetic 1200Bps data-com at the beginning of last decade, we now have options ranging from 33.6Kbps dial/up to ISDN @64 Kbps and 128Kbps,frame relay VSAT communication and what not. In fact, data-com options in India are probably as comprehensive as they are out their in the developed nations such as USA, EUROPE and JAPAN etc.


Chapter 3 A BRIEF HISTORY OF INTERNET Introduction Arpanet Research & education Evolution Whos in central Domines


A BRIEF HISTORY OF INTERNET The U.S. Department of Defense laid the foundation of the Internet roughly 30 years ago with a network called ARPANET. But the general public didnt use the Internet much until after the development of the WORLD WIDE WEB in the early 1990s. Recently as June 1993, there were only 130 web sites. Now there are millions. Heres quick look at how it all came to be. The beginnings: arpanet In 1957, the U.S. government formed the Advanced Research Projects Agency (ARPA), a segment of the Department of Defense charged with ensuring U.S.leadership in science and technology with military applications. In 1960, ARPA established ARPANET, the forerunner of the Internet. Research and Education ARPANET was network that connected major computers at the University of California at Los Angeles, the University of California at Santa Barbara, Stanford Research Institutes, and the University of Utah. Within a couple of years, several other educational and research institutions joined the network. In response to the treat of nuclear attack, ARPANET was designed to allow continued communication if one or more sites were destroyed. Unlike today, when millions of people have assess to the Internet from home, work, or their public library, ARPANET served only computer professionals, engineers, and scientists who new their way around its complex workings. Evolution Through out the 1970s, developers created the protocols used to transfer information over the Internet. By the early 1980s use net news groups and electronic mail have been born. Most users were affiliated with universities, although libraries began to connect their catalogs to the Internet, too. During the late 1980s, developers created indices, such as Archie and the Wide Area Information Server [WAIS], to keep

track of the information on the Internet. To give users a friendly, easy-to-use interface to work with, the University of Minnesota created its Gopher, a simple menu for accessing files, in 1991. Tim Berners-Lee: Father of the web The word wide web came into being in 1991, thanks to developer. Tim BernersLee and other at the European Laboratory for practices Physics, also known as Conseil European pourla Recherch NUCLEAR (CERN). The CERN team created the protocol based on hypertext that makes it possible to connect contents on the web with hyperlinks. Burners-Lee now direct the World Wide Web consortium (W3C), a group of industry and university representative that oversees the standard of web technology. Early on the Internet was limited to noncommercial uses because its backbone was provided largely by National Science Foundation, the National Aeronautics and Space Administration, and the U.S. Deportment of Energy, and finding came from Government. But as independent networks began to spring up, users could access commercial web sites without using the government-funded network. By the end of 1992, the first commercial online service provider, Delphi, offered full Internet access to its subscribers, and several other providers followed. In June 1993, the web boasted just 130 sites. By a year later, the number had risen to nearly 3000. As of April 1998, there were more than 2.2 million sites on the web. Whos in control here? No one authority controls the World Wide Web. Todays Web site authoring tools allow virtually anyone who has access to a computer and the Internet to post a Web site and contributes to the definitions of what this medium is and what it can do. But the World Wide Web Consortium does oversee the development of Web technology.


Your shape the Web According to the developer of the World Wide Web, Tim Berners-Lee. The dreams behind the Web is of a common information space in which we communicated by sharing information. Its universality is essential: the fact that a hypertext link can point to anything, be it personal, local, or global, be it draft or highly polished. With the development of tools that allow us to create Web site without having any knowledge of hypertext markup language (HTML), this dreams is being realized. If you read the creating a Web site chapter, you can be one of the forces shaping this common information space. World Wide Web Consortium Keeping an eye on standards of Web technology is W3C, formed by Berners-Lee in 1994. An internal group of industry and university representatives, W3Cpromotes the Web by developing common protocols for transmitting information over the Internet. The consortium provides information, reference code, and prototype and sample applications to developers and users. It is hosted by the Massachusetts Institute of Technologys Laboratory for Computer Science in the United States, the Institute National de Recherch en Informatique et en Autometique in Europe, and the Keio University Shonan Fujisawa Campus in Japan. What are domains? Domains divide World Wide Web sites into categories based on the nature of their owner, and they form part of a sites address, or uniform resources locator (URL). Top-level domains are:

com-for commercial enterprises org-for nonprofit organizations net-for networks edu-for educational institutions gov-for government organizations mil-for military services

int-for organizations established by international treaty biz-commercial and personal info-commercial and personal name-for personal sites
Additional three-letter, four-letter, and longer top-level domains are frequently added. Each country linked to the Web has two-letter top-level domains, for example .fr is France, .ie is Ireland.



Meaning Common service offered About cyber cafe

Facilities available in cyber caf Problems of Browsing Centers


BROWSING CENTERS Meaning Cyber caf is a business establishment where Internet access is available for public use. Normally, a single high-speed Internet connection is shared to many computers .In big cyber cafes. Along side with Internet service they will also provide or offer drinks and snakes and games to play like snookers, billiards and etc. COMMON SERVICES OFFERED IN CYBER CAF Internet access Providing Internet accessing is the main service or business of each browsing centres. Normally they will provide it at a profitable rate to the surfers or browsers or say their customers. Internet training Along with their browsing business the Owners of the browsing centres will also offer Internet training to the bodies who are in seek of it. Normally they will charge some fesses for the services provided. Photo scanning It is another service, which a browsing centre will often provide. Photoscanner is a hard ware device, which scans the photo graphs or other images and sends the data of image to the computer, Further the computer will process the image data and it can be stored or e-mailed or print out. Print out: Along with hardware devices like computers and photo scanners etc., generally the browsing centres will also have the printer .It is a hardware device which gives out

their inputs as printouts. (Input means data provided for print out). They may have various types of printers say Dot matrix Printers, Laser printers, inject printers and etc. Besides, A foresaid services the browsing centres will also offer the services Like Internet telephony (If permitted by the ISP), selling of floppies, snacks, drinks, they will also Offer some games to play like snooker \billiards, they put-on some good music in working hours. For all the above said services they put charges. ABOUT CYBER CAF The browsing centres thrive by retailing, reselling the Internet connectivity and assisting the Surfers that is their customers, for easy browsing. Normally unemployed youths are running cybercafes. The business is almost like a telephone Booth business. However, when the no of interconnected computers are more then 10 it needs a very well planned and structured business setup. For a cyber caf which is operating with 10-15 systems and working for 12 hrs a day, (Including Sunday) requires: 1. One receptionist. 2. One computer mechanic. 3. One unskilled person. If the necessity arises the owners of cyber caf can also get bank loan and insurance on there cyber cafes easily because recently these cyber caf industries are getting recognisition from each and Every financial institution because of its RETURN ON INVESTMENT & THE EXPECTED HIGHER GROWTH RATE.

The minimum investment needed to start a cyber caf in India is : For 300 sq.ft space, 10 computers, 1 ISDN / tcp ip setup. It comes to around rs. 56 lakhs. For- 100 sq.ft space, 5 computer, 1TCP-IP setup, it comes to around 3-4 lakhs. The expected return on investment on cyber cafes in India is 100% per annum. (Before tax and Depreciation). If you can put up a good shop where human traffic is nearby, you can easily convince bank managers. The running cyber caf will have the following recurring expenditures Internet, telephone bill, Electricity bill, Printing, paper ink, cartridge, Floppy, mouse, Mouse pad, Remuneration to working staff etc.. The regular customers for Browsing centers are form the near by road, colleges, schools, Offices etc.. . However if the cyber cafe is setup in the same road or complex where one or two Computer centres is there then they can save the 50% marketing problem. The average growth rate of the cyber caf at present in India is 150-200% per year. Inventories maintained @ cyber caf are Internet accounts, floppies, modems, UPS, UTP cables, share internet.com floppies (physically and on the web) Preventive maintenance normally done at cyber caf 1. Generator maintenance. 2. UPS and its batteries. 3. Cleaning inside and outside of computers once in two months. 4. Using doormats to avoid dust. 5. Cleaning AC s and fans regularly etc. In India cyber caf come under


CUSTOMERS BY ASSISTING THEM IN THE FOLLOWING WAY 1. Generally every browsing centres will install the following mentioned

programmes and keep ready on each desktops for their customers to access. MIRC, Pirch, Yahoo chat, MSN messenger, Yahoo messenger, Icq, MSN -net meeting Media ring .com, phone free.com.dial pad.com, deltathree.com, Hottelephone.com 2. Provide proper ventilation that is proper flow of air inside out, for this they

will maintain Two opposite window .To maintain air current within the cyber caf. 3. 4. AC s are always remain on in the cyber cafs. When AC is not working, they will manage with fans and open windows

during their working hours. Wall mounted fans are preferred because ceiling fans will spoil interior decoration and will make the ceilings dirty. 5. According to the customer convenience they will design the individual cabins Example: T-shaped, S-shaped, Box, Swastika shape etc,. The intention is to provide them the privacy. 6. 7. 8. They make seating arrangements for waiting customers Appropriate lighting in the caf for good visibility. Generally they will spread combination of Rubber mat and choir mat, because

of their cafes in the following manner.

it checks the foot dust.



The keyboards and mouse are used by many customers and many diseases are

likely to spread By sharing the same devices so as to minimize the risk they will keep on cleaning the devices Regularly. 10. 11. 12. 13. To simulate (pretend) the outside environment inside they will paint and They will provide space for parking the customers vehicles. They will also sell food and beverages inside the shop for this purpose they Some cyber caf charge less during off peak hours. They advertise these hours decorate their cafes Accordingly.

use vending machines. as happy hours as they are charging less for their customers in these hours. However large cyber caf have dynamic rates, depending on the crowed in side the caf. 14. Some cafes may also assist their customers to access Internet at home. Provided, they should Have one more modem and one more telephone line, and then they can allow outsiders to share This connection. 15. Along side with A foresaid services the cyber cafes will also provide the following: Print outs, Data entries, Medical transcription work during nighttime, selling modems And Internet accounts, selling once space for and .com marketing ventures. Problems Of Browsing Centers The following are very few problems of browsing centers but, the owners of browsing centers here in Shimoga are finding very hard to get rid of it. Following are those. 1) Some of the customer visiting browsing centers will make misuse of privacy

provided to them for browsing purpose and act in the following way:a) Switching of the computer, when the internet server is ready. b) Modifying the control systems of computer.


c) Handling carelessly the hard wares of computers like, mouse, keyboards, earphones, web cams etc d) Misoperating computers and causing virus attacks. (Some times intentionally). e) Doing malpractices such as C.D.WRITING without getting the permission of owners of browsing centers. f) Children visiting there may get spoiled, by visiting sexy sites. h) Some of them will steal the hard wares like mouse ball, mouse, earphone, etc 2) The owners of cyber caf will find it very hard to carry on their business during exam period, as their main customers are students. 3) Some of the persons visiting cyber caf, will affect hygiene their. By entering the caf, by chewing the chewingum, gutkka, etc.. and smoking with in the caf. These acts not only affect the hygiene of the caf but also, for the privacy of their customers. (sometimes customers include ladies also) 4) Some of the indecent customers visiting their will make much noise, that may become hard to browse for other customers who are browsing their. 5) Very frequently the owners of browsing centers will come across this problems i.e., decrease in this speed of browsing. Certainly this will make the customers unhappy.




Shopping Banking and Investments News Reference Whats faqs and news groups On line banking and investment Security basics Advanced security Creation of web Entertainment and technology


FACILITIES AND UTILITIES FROM INTERNET The World Wide Web (or Web) is a collection of documents, or Web sites, that you can access using the Internet and a Web browser The Web is home to millions of Web sites, set up by businesses, agencies, institutions, individuals, and others. You name it, it's probably somewhere on the Web. Here's a guide to some of the slightly less obscure Web information that you can explore using the Internet. Shopping Banking and investing News Reference Miscellany Web sites for Web beginners "Best of the Internet" Web sites

SHOPPING Shop and buy instantly on the Web at the sites of individual companies or through mall-like sites that connect you to thousands of "stores". Such sites allow you to browse through products and services, and even order and pay for them online. Here are some sites you might want to try.

MSN eShop makes shopping easy. This new online shop connects you to various
online merchants in numerous categories, including books and music, clothing and accessories, computers and electronicsyou name it! eShop is also loaded with gift and buyer's guides. You only have to enter your credit card information once when you make a purchase and MSN Wallet helps protect your information from

unauthorized access while you continue to shop! MSN Wallet is a convenient way to store your credit card information.

Go to shop.microsoft.com to get or find out more detailed information about

Microsoft software, hardware, and Microsoft Press titles. Or check out Microsoft Product Insider for news you can use about Microsoft's products.

Go to Expedia Travel Products & Services to book airline tickets for that dream
getaway or to take advantage of one of much special flight and travel product offers.

Check out MSN CarPoint online automotive service to find great deals on new and
used automobiles. To get more information before you buy, you can read reviews, check out reliability ratings; look up blue book values, and more.

At Amazon.com, browse or search through millions of titles for a book that suits you
and then purchase it online. The site also includes book reviews, interviews with authors, articles about the book world, and more. Amazon.com sells sheet music, CDs, and audio books, and has auctions too.

eBay has quickly become one of the most popular marketplace sites on the Internet
to buy and sell any new or used item you can imagine. If you're into music, check out CDNOW. Search for a CD by artist, title, song title, record label, or soundtrack. Or browse through categories including rock/pop, world/new age, classical, and others. Use directories such as the All-Internet Shopping Directory to locate online buying opportunities. To find other shopping sites, use a search for the name of your favorite companies, products, or stores, or just search for the word shopping and peruse the results. BANKING AND INVESTING


The Internet is full of information and services related to banking and investing, from general advice about planning for retirement to Up-to-the-minute stock prices. Plus, more and more banks are offering customers online access to their bank accounts. You also can manage your own stock portfolio online. On the MSN Money Central Web site, you can find guidance on virtually every aspect of money management, including saving, taxes, home buying, online banking, investing, and retirement planning. This personal finance online informative articles, practical tools, useful resources, and more. service offers

If you want to finally get control of your finances, check out the Microsoft Money
start page, where you can find out how Money 2000 will help you manage your on line investment, banking, and bill paying, as well as investment planning, home mortgages, insurance, and more. Read more about Money 2002 Delex and businessfor sole proprietors who need to handle personal as well as small business finances-or check out Money 2002 Suite, which includes comprehensive financial planning and tax tools.

To learn some of the basics of investing, visit the Web site of the American
Association of Individual Investors. NEWS No need to wait for the morning paper to find out what's happening in the world. Many news sites on the Web are updated repeatedly throughout the day. So you can get the latest on world events, sports, weather, and more-whenever you want it. MSNBC brings you the latest national and international news, weather, business and sports news, and more. You can even get local news by identifying your local affiliate. For the latest information about weather around the world, turn to The Weather Channel. Besides getting the top weather stories, you can access current forecasts in many U.S. cities and view a variety of weather maps.


ESPN.com, which provides in-depth coverage of a variety of sports, up-to-theminute scores for ongoing games, and more, is another popular Web site. At the MSN Home page, you can customize the news, weather, and stock quotes you want to see. Once you select your preferences, subsequent visits to the Web site deliver your customized content in the order you want it to appear. The home page of your favorite search engine may have links to news articles. Click the Today's News link at Yahoo!, for example, and you get a list of detailed topics (such as Top Stories, Business, Politics, Entertainment, and Health) to choose from. These take you to story titles and summaries, which you can click to get the full story. , If you have a favorite newspaper, search for it on the Web. There are online versions of just about every major newspaper. The New York Times, for instance, publishes an online edition, updated throughout the day to include breaking news. REFERENCE The Internet provides you with access to numerous reference materials including the collections of many libraries, research facilities, museums, and similar institutions. You can find information as simple as the definition of a word and as complex as the latest in scientific research. Microsoft Encarta is an interactive encyclopedia full of information about cultures, events, discoveries, and more from all over the world. From the Encarta home page, you can search for any topic. You can access Bartlett's Quotations, reference books, and the Classics through the Web site of Bartleby.com. Online Newspapers is an online collection of hyperlinks to hundreds of newspapers worldwide. If you're interested in magazines, go to Newsdirectory.com.


The Library of Congress Web site includes exhibits, publications, catalogs, photographs, and more. Find out if your local library has a Web site. You may be able to access parts of its collection or databases for periodicals and other materials through the site. To search for your library (or others) online, start at the Reference: Libraries category of the Yahoo! directory. MISCELLANY Part of what makes the Web interesting and valuable is that it's easy for not only large companies and organizations but also smaller entities and even individuals to maintain their own Web sites. So there's something for everyone on the Web. Shopping, banking and investing, news, and reference materials are just the tip of the iceberg. There's also plenty in the way of entertainment and fun, obscure topics, and eccentric interests. Here are just a few examples of some of the variety on the Web. National Geographic Onlinewhere you can access the National Geographic Society's photographs, maps, globes, magazines, expeditions, travel tips, and more. Art Museum Networka guide to the world's leading art museums and calendars of their exhibitions. NASAin-depth information, including photographs from space and sections specially designed for kids, about space exploration and the programs and astronauts of the National Aeronautics & Space Administration. Left Hand Publishing"dedicated to making life easier and more enjoyable for left-handed people." To get an idea of what else is out there; explore the Web using one or more search engines. Type in any topic, see what comes up, and surf from site to site.



There are some good sites on the Internet for beginners. A good place to start is with an online service provider's site that compiles content from multiple sources and gives you many choices of where to start your "surfing." Try the MSN network of Internet services for a great example. "Best of the Internet" Web sites Whether you're new to the World Wide Web or an experienced surfer, Web sites that review or rate other Web sites and provide hyperlinks to them can be a great resource. For links to many sites in a variety of categories, try visiting these. PC Magazine's Top 100 Web Sitesa regularly updated, categorized list of sites (plus their links) that the experts think are top notch. 100hot.coma directory of 100 hot sites (plus their links) in various categories, from celebrities to job hunting to computer hardware to jokes. TopTenLinkstop 10 lists of sites (plus their links) in categories including family, sports, travel, and government. While the World Wide Web comprises much of the content available over the Internet, you can use the Internet for much more than browsing and accessing Web sites. Are the Internet and the Web the same thing? The Internet and the World Wide Web are closely related but not the same. The Internet is a decentralized global network of computers. The Web is a collection of documents, or Web sites, that you can access using the Internet and your Web browser software. The Web comprises the vast majority (but not quite all) of the content available over the Internet. How does it work? Web sites reside on computers called Internet servers. When you're connected to the Internet, your Web browser software can communicate with Internet servers, asking them to send to your computer a copy of the Web page you'd like to see. The uniform

resource locator (URL) you type or the hyperlink you click tells your computer which server to try to contact and which page to ask for. What is TCP/IP? The interconnected computers of the Internet are of different types, and they use different operating systems. To communicate with each other over the Internet, they use a common set of rules called Transmission Control Protocol/Internet Protocol (TCP/IP) or just Internet protocol (IP). TCP/IP software allows your computer to connect to the Internet, too. What's on the Internet besides the Web? Many types of information are accessible over the Internet. Here are some things, in addition to visiting Web sites, that you can do using the Internet: Send and receive electronic-mail messages. Join in a Usenet newsgroup. Transfer documents and programs between your computer and FTP, or file

transfer protocol, sites. Sites to visit

Use a Gopher to locate information on other sites.

World Wide Web Consortiumlearn more about the Web from this industry

group. WHAT'S A FAQ? FAQ stands for "frequently asked questions". Many sites on the World Wide Web include a FAQ, which answers common questions about the site, such as what it covers, how to find information on it, and who created it. Typically, a FAQ will be in the form of a text document you can download, rather than a full-fledged Web site. When you visit a


newsgroup for the first time, look for its FAQ. It will probably answer all of your questions about the newsgroup and can help you get the most out it. WHAT ARE NEWSGROUPS? Usenet newsgroups are Internet discussion groups on just about any topic you can imagine. There are more than 50,000 newsgroups, and more are added all the time. Each newsgroup covers a particular topic, often alluded to in its name. A newsgroup creates a discussion string, or series of related messages. Each message responds to an earlier message or addresses the overall newsgroup topic in some way. You can post your own message in response to the messages that interest you most. Thousands of topics Do you suffer from migraines? Check out the newsgroup alt.support.headaches.migraine for support. Are you the owner of hunting dogs? Visit rec.hunting.dogs. Here are some more examples of newsgroups to give you an idea of the variety that's out there: sci.physics.fusion soc.genealogy.hispanic rec.arts.animation alt.autos.antique

And, of course, there are plenty of newsgroups about computing. You can find newsgroups that interest you by searching for them on the Google.com Web site. Google.com is a good place to learn more about newsgroups in general. How to do it If your e-mail client is also a newsreader, you can use it to subscribe to, read messages from, and post messages to newsgroups, which are online discussions on

practically any topic. For example, the Microsoft Outlook Express messaging and collaboration client makes newsgroup access easy so you can get down to business. Here are some newsgroup basics: Each newsgroup covers a particular topic, often alluded to in its name. A newsgroup is a discussion string of related messages. Each message responds to an earlier message or addresses the overall newsgroup topic in some way. You can post your own message in response to the messages that interest you most. You can find newsgroups that interest you by searching for them through the Google search engine site. Together, newsgroups make up Usenet, which you can think of as part of the Internet.

Before you join in: Read a newsgroup's FAQ, or frequently asked questions, file first to learn more about the group. Almost all newsgroups have a FAQ. Check whether the newsgroup has a file containing its charter and rules. If it does, read this before you post messages. Read a good portion of a discussion string before joining in. Others in the discussion will appreciate that you took the time to get familiar with the conversation first. Sites to visit Microsoft Internet Explorer 6download this Web browser, which includes Microsoft Outlook Express for free* e-mail software Groups on Goggle Usenet 101 news basics articlefor more in-depth information about newsgroups


What are Usenet, FTP, and Gopher? Usenet, FTP, and Gopher represent ways of accessing information other than Web sites over the Internet.

Useneta collection of several thousand newsgroups on just about any topic. Using
a newsreader, you can subscribe to a newsgroup, read the messages other subscribers have posted, and post your own messages in response. Newsgroups provide a way for users to share information about topics that interest them. The Deja.com Web site provides an introduction to newsgroups and a way to search them.

1. FTPstands for "file transfer protocol", a system of rules and a software

program that allow you to log on to another computer and transfer information between it and your computer. Most browsers have some FTP capability built in. You can find many FTP sites using a regular Internet search engine, or use the Archie search engine, which indexes FTP sites.

Gophera simple menu system that you can use to connect to files on the Internet.
This easy-to-use system introduced many users to the Internet before the World Wide Web became popular. Using the University of Minnesota's Gopher, which was the first Gopher, you can connect to Gophers worldwide. You can search Gophers using a program called Veronica.

ONLINE BANKING AND INVESTMENT Its one of the wonders of the Internet. The ability to manage your finances from one single checking account to hundreds of complex investments. Right from your own computer. Its safe, easy, and growing in popularity. Plus, the Internet is home to a rich array of financial information. And guidance


MSN Money Central: It is a personal finance online service is designed to give you hard facts, seasoned advice, in practical tools for need to manage your finance online even if you are new to financial management or the Internet. The World Wide Web site focuses on common money management issues, from planning for college or retirement to handling debt. You can MSN Money Central for free. * You can assess varied financial information : Learn how to get started if you are new to investing, using investor workshop. Read todays financial news from MSNBC. Search for a real time quote on a stock that interests you. Survey the performance of key indices such as the dow jones Industrial average. Research potential investments as Experts do with Stock and Fund research wizards. Dig into expert guidance about these topics: Retirement and wills, real estate, smart buying, money and banking, taxes, family finance, insurance and many more. Checkout investing highlights including your profile, top funds, get started and more. You use investments finder to help you find stocks that may suits your needs. View a calendar of upcoming earnings announcements, stocks splits, and other investments. Tab into quick reference, which contains answers to more than 2800 questions about personal finance. Online Banking information: From the MSN Money Central homepage, be sure to click money and banking, which leads to articles and tools about saving, managing debt, promoting your credit, banking online and many more. The Bank online section includes practical set-by-set guidance for finding out if your bank is online, comparing fees and services, and selecting personal finance software.

MSN Investors: A special section of money central devoted to research making, and tracking investment online. (This is an updated version of the Microsoft Investors Website. Most of features of MSN investor are free some requires subscription) Microsoft Money 2003 suite: 3 guide program to meet your finance, tax, and legal needs. Microsoft Money 2003 suite includes MONEY 2003 deluxe, plus TAXCUT Deluxe from H&R block to help you manage your taxes, kiplingers home and business attorney for expert guidance with legal planning. Executive Online Banking Features: perform common financial management tasks faster and keep your MS Money data up-to-date with an entire suite of online banking features, including Auto Balancing: automatically compares your register balance to the downloaded bank balance, and if they match, auto balances your bank account. Bills outbox: allow you to enter a set of electronic payments while off line and then send them when you next connect to the Internet. Bill pay: Lets you receive your bills electronically and pay them from anywhere, anytime. Background Banking: updates your information every time you go online by automatically connecting to your financial institutions, requesting transaction data, and entering it into your register. Money side: puts your financial information at your fingertips by giving you instant access to relevant data from your money file while you browse the web. Online set of wizards: helps every step of the way as you setup online banking, automating time consuming tasks whenever possible.

MSN Passport security technology : Uses a variety of security technologies and procedures, encryption technology, comprehensive privacy practices to help protect the security of your data.

Password manager: provides single space where you can store and manage your MSN Passport password and your user names and passwords for all your financial institutions. SECURITY BASICS Online shopping and banking safety The Internet may feel like a place where you roam anonymously and privately, especially if you access it from your own home. However, with every foray onto the Internet, your computer and other computers actively exchange information. So just how private are these communications? That depends primarily on the sites you visit and your Web browser's security features. Click a link below for information about everyday security issues on the Internet. Microsoft Internet Explorer 6 allows you to take full advantage of the powerful technology on World Wide Web sites you trust, while reducing the risk of harm from sites you don't know much about. Security zones You can assign sites to one of four security zones 1) Local Intranet zone, 2) Trusted sites zone, 3) Internet zone, or restricted sites zone-and determine the level of security you want for each zone. Select from high, medium, or low security, or customize dozens of aspects of the security level of each zone. Designate security settings, including downloadable software and cookies. More features The security features of Internet Explorer 6 also let you do these things: Block Web sites that contain language, nudity, sex, or violence that you consider inappropriate for the users of your computer. Use Authenticode technology to help verify whether or not software is appropriate before you download it.


Enable Java-based applets, mini-applications that can enhance your Web experience for sites you trust and disable them for other sites. Sites to visit Internet Explorer Security Areafor the latest browser security updates Download Internet Explorer 6 Microsoft Security Advisorsecurity issues for Microsoft products World Wide Web Consortium Security Resources World Wide Web Security FAQ Electronic Privacy Information Center Electronic Frontier Foundation Shopping How often do you hand your credit card to a waiter in a restaurant or give out your account number over the telephone when ordering products? Such actions probably pose a greater security risk than charging items onlineat least from trusted Web sites. Some sites use Secure Sockets Layer technology (SSL) to encrypt any financial information you send over the Internet to their site. If you're not sure, look for a site's certificate. Certificates When you visit a Web site that has a certain level of security protection, it automatically sends a certificate to Internet Explorer 6. A certificate is a statement verifying the identity of a person or the security of a Web site. If a site has a high level of security protection, Internet Explorer will display a lock icon on the status bar at the bottom of your screen.


Weighing the risk There is a chance that a thief could intercept your credit card number as it travels from your computer to the Web site's server, but it's a faint possibility. In fact, it's much more difficult to carry out such a scheme online than it is in the real world where your credit card number is printed on statements and receipts that are mailed, filed, or thrown away. Some sites may work with your browser to encrypt, or encode, your transaction information so that, if it's intercepted, it can't be read.

Banking and investing Online banks and investment services use encryption to help protect the information in your transactions. Before information leaves the Web site's server for your computer, or vice versa, it's turned into code. After it reaches the appropriate destination, it's decoded. While the information travels over the Internetwhere it may be vulnerable (liable to injury) to being intercepted (catch, seaize) by someone with malicious intentionsit's essentially gibberish. Two levels of encryption Servers and Web browsers use 40-bit or 128-bit encryption. With 40-bit encryption, there are many billions of possible keys to unlock the code for each unique transmission, and only one of them works. With 128-bit encryption, there are 300 billion trillion times as many possible keys as with 40-bit encryption.

Advanced security: Help protect yourself on the Internet Your computer and your personal information can be breached in various subtle ways when you use the Internet. Depending on the World Wide Web sites you visit and the tasks you perform on the Internet, you may encounter and run-sometimes even

unknowingly-a virus or other program that can harm your system or release private information to others. Luckily, Microsoft Internet Explorer 6 includes some refined features that can help you protect your system and data.

Viruses Cookies Privacy ActiveX, Java, and certificates

Viruses To help protect yourself from viruses on the Internet, don't download files from sources that you don't know are safe. Viruses usually are hidden in programs and activated when the programs run. They also can be attached to certain other types of executable files such as special-action Web files and video files. The Windows XP operating system comes with its own ant virus software called PC-cillin Antivirus 2000 that checks your e-mail and downloads for viruses. But don't believe every virus warning you get by e-mail. There are almost as many hoaxes as there are real viruses. A recent hoax even encouraged users to delete a legitimate Microsoft Windows XP file. For reliable Web sites that confirm or deny hoaxes, try McAfee or Hoax busters. Heed the warning Generally, when you're about to download a type of file that could contain a virus, your browser will display a warning and ask whether you want to open the file or save it to disk. If you're confident that the file comes from a trustworthy source, you may want to open it. If you're not sure, you may want to cancel your download.


Use an antiviral program There are many ant virus programs that can scan your computer for viruses, inoculate against known viruses, and maybe even repair damage caused by a virus. To get the benefit of such a program, make sure you run it as recommended. You may be able to schedule it to automatically scan your computer on a regular basis and get updates to the program, which include information about new viruses. Sites to visit Microsoft Office Updatesearch the site for the word virus to call up articles on virus issues with Office products and ways to deal with them Windows Updatethe site to keep you up to date with security updates for Windows McAfee Total Virus Defenseinformation on McAfee ant virus software Symantecmore information on antivirus software McAfee's Virus Hoax Site

Cookies A cookie is a small amount of information stored on your computer by a Web site-information that your Web browser sends back to the site whenever you visit it again. Usually the cookie is designed to remind the site of information about you-such as your password for the site or the customized background color you chose so that your browsing is simplified. They're usually harmless Cookies are common and usually harmless. They can't be used to take information about you or your computer that you have not provided. But they can be used by certain services to create a profile of your interests based on the sites you visit. Then advertisements on participating sites can be customized for you.


Controlling cookies With Microsoft Internet Explorer 6, you can choose different levels of security for your cookies:

1. On the Tools menu, click Internet Options, then click the Privacy tab. 2. Move the slider to select your cookie setting all the way to the top will block all
cookies, all the way to the bottom will accept all cookies. The normal setting is Medium. To delete all cookies from your system, go to the Tools menu, select Internet Options, then click the General tab. Click the Delete Cookies button. If you wish to selectively delete cookies, using Microsoft Windows Explorer, go to c:\windows\cookies and choose which cookies to delete. Sites to visit Internet Explorer Security Areafor the latest browser security updates Electronic Frontier Foundation

Privacy Any Web site you visit can tell who and where your Internet service provider is, what site you were last at, what Web browser software you're using, and what you do while you're at the site. By asking you to register, a site can collect additional information from you, such as your name, e-mail address, postal address, income level, and interests. It's up to you whether to provide this. Are you listed? If you're listed in the white pages of the telephone book, your name, address, and telephone number are probably in databases on the World Wide Web, available for others to search. For example, try looking yourself up in Yahoo! People Search or the InfoSpace directory. You may be able to find out if your name appears elsewhere by searching for your name using a search engine.


Take care with e-mail Theoretically, the postmasters and system administrators who relay electronicmail messages could read your e-mail if they wanted to. But so many e-mail messages are sent each day that it's unlikely any particular message would be read. Still, you should know that employers have the right to monitor e-mail you send using their computers, law enforcement authorities can monitor your e-mail under certain circumstances, and courts can require you to produce e-mail that relates to a court case. So it's a good idea not to say anything in e-mail that you wouldn't want to have to say in public. Newsgroups aren't private Messages you post to Usenet newsgroups are available to anyone on the Internet, and they are archived and can be searched, so don't think of them as private. Also, Spam e-mailers-those who send mass e-mail messages-sometimes pick up e-mail addresses from newsgroups. ActiveX, Java, and certificates Even if you don't intentionally download software from a Web site, elements of a site may download, run on your computer, and pose a potential security risk such as by unleashing a virus onto your system. ActiveX: ActiveX technologies allow software to be distributed over the Internet. You'll encounter ActiveX in the form of ActiveX controls, usually graphic items such as scrolling marquees, on Web sites. Think of them as small programs within the site that run on your computer. An ActiveX control can be digitally signed by its creator. Then a certifying authority such as VeriSign can certify the signature. Java


Java is a computer language. Java-based mini-applications, or applets, can be downloaded from Web sites and run by Web browser software. Generally, these applets are limited in what they can do. Certificates Digital certificates, granted by certifying authorities, signify that a Web site or element of a Web site has been digitally signed by its creator. A certificate lets you know who is responsible for the site or element, and verifies that it is free from malicious components such as viruses and has not been tampered with since it was certified. In Internet Explorer 6, to view security certificates:

1. On the Tools menu, click Internet Options. 2. Click the Content tab. 3. Under Certificates, click the Certificates button to view the list of current
certificates that your system trusts. When your browser is presented with a certificate, it checks its list of certifying authorities. If it finds a match, it allows your activity to continue. If your browser software warns you that something is amiss about a certificate, your wisest course is to cancel your activity. Sites to visit VeriSign The VeriSign site is mostly for businesses engaged in e-commerce, not individuals.

CREATING A WEB SITE Thanks to todays web authoring tools and all the web authoring resources on the internet, you can create a great looking web site without knowing any hypertext markup

language (HTML) code. Of course, if you want to learn technologies of HTML, there are plenty of places for you to turn for information. Click the links below to find out where to go and what to use to start a website. Getting a Domain or web presence: Before you can host a website to the World Wide Web, you need a unique addresses for the site. This address is your domain name. Microsofts domain name, for example, is Microsoft.com, and the uniform resource locator (URL) for Microsofts homepage is http://www.microsoft.com/. Some Internet service provides set aside portions of their hard disk space for subscribers WebPages that required no domain registration. What is InterNIC? To ensure that each website has an address that no other site is using, domain names must be registered if the domain administrators. In most cases, this is interNIC. InterNIC administers domain names ending in .com for commercial enterprises, . Org for non-profit organizations, . net for networks, .edu for educational institutions, . gov for government organizations, and . mil for military services. As the web grows, news suffixes are being added: Some of the latest are . biz , .info, .name, .museum, .corp and .aero . How to register? You can search domain names to find out whether the name you want is taken and can register a domain name through interNIC or Register.com. Networkssolutions.com provides detailed information about how to register and what is the required before you can register. Its easy with Microsoft FrontPage 2003; Several Microsoft products such as Microsoft FrontPage 2003 make it easy for you to create your own website without any knowledge of HTML coding. With the FrontPage 2003 site creation and management


tool, you can easily create and manage professional looking website, using content words, pictures and more that you already have in other applications. A terrific value : Microsoft FrontPage 2003 provides a terrific value. It has integrated features for website creation, website management, instant team websites with share point services, team web solutions, e-Commerce and graphic editing built right in. Its easy! : FrontPage is easy to get started with. Built-in templates and wizards allow you to create website in only a matter of minutes, and then customize it to make it your own with your own graphics, photo gallery, backgrounds, image maps, themes, fonts, and formatting. Grows with you: FrontPage grows with you as you learn more and more about website creation and management. FrontPage allows you to create website in a familiar what you see is what you get (WYSIWYG) environment, use reveal codes to see what HTML tags are produced while they are still in WYSIWYG more, and even hand code in the Notepad like HTML view. You can even use its e-Commerce functionally, forms and database support, and usage analysis features when you are ready for them. Get started quickly: You can get started quickly with FrontPage because it looks and works like Microsoft Office. As part of Microsoft family of products, it shares similar tool bars, menus, task pane, clipboard, and familiar features such as the customizable things and background spell checking.


Broadly available and broadly used :


Microsoft FrontPage is so popular that you can easily find a webrange of websites, books, training classes, web professionals and users groups to help you learn and use FrontPage. You can also choose from hundreds of websites hosting companies that support creating and editing websites directly against their servers, and select from a variety of third party add-ins that extend the function ability of FrontPage even further Novices can get productive quickly because FrontPage looks and works like Microsoft Office, and HTML experts can produce code faster using FrontPage menus and buttons. Web tools in Microsoft Office systems: The Microsoft Office system family of products includes sophisticated tools for Word processing, Spreadsheet and Database management, presentation-slide production, and more. With MS-Office systems, you also get the versatability of an integrated suite of applications for creating effective websites. What you can do? Following are some of the addition applications are available in select editions of the MS-Office systems that make the office suite a useful tool for web authoring : MS-Word 2003 word processor allows you to create and view documents as they will appear on the Internet. Word provides custom templates to design webpages and will save your documents in HTML format with the click of a button. MS-Excel 2003 spreadsheet gives you an easy method for linking a spreadsheet to a webpage so that viewers can see the data presented in its intricate, tool bar format. MS-Access 2003 D-Base management system will convert your data or report to HTML so you can post dynamic, interactive database pages on the web. Microsoft PowerPoint 2003 presentation graphics program makes it possible to publish presentations on the Internet as WebPages, complete with animation and narration.

Creating fascinating websites with Microsoft Publisher 2003 : The MS-Publisher 2003 desktop publishing program makes it easy to create professional quality websites, newsletters, flyers, brouchers, business cards and more publishers lets you choose from several website connection options; You can design your website scratch. You can start with one of more than 2000 professionally designed, customized templates. You can let auto convert automatically convert another of your publisher publications, such as brochure or newsletter, into website for you. Then make changes to the site if you want. Create unique site; Publishers has more than 10,000 high quality clipart images, 15,000 photographs, 1000 web art graphics, 175 fonts, 340 animated graphics interchange format (GIF) files, 60 color schemes, and many other design elements to create publications that are one of a kind. You can apply the you create for one publication to other types of publications, so its easy to deisgn a co-coordinated set of marketing materials for print and the web. ENTERTAINMENT AND TECHNOLOGY Multimedia on the web: World Wide Web sites with nothing more than text and static pictures are quickly becoming relics of the past. Now the web is a gateway of multimedia experiences where you can view enhanced television programs, hold online meetings with family and colleagues; listen to audio clips of CDs at online music stores, and more. You can even battle remote computer game options at when you such as the MSN gaming zone. Ultimate TV: The DIRECT TV receiver compatible with ultimate TV service transfer forms and way you watch TV. Its a whole new way of controlling and interacting with your TV programming. Only Ultimate TV gives you the flexibility to watch and record two live shows at once or watch one show while recording another. * Ultimate TV also gives you the control over live TV, and is both easy to use and interactive.

Digital Video Recording: Record your TV shows and forget about messy and easy to loose VCR tapes. You can keep all your recordings in your professional digital library. Use your new remote control to watch and record two live shows at once, record up to 35 hours * of programming in high quality digital format, and setup your own TV recording schedule. Live TV Controls : Watch and control 2 TV shows at once. Pause, Rewind, Instant, Replay and slow motion let you control live TV shows. Easy and interactive: An easy menu of options lets you choose what you want to do, from one touch record, to connecting to the Internet, to participating with interactive television programming. Ultimate TV even offers service upgrades through your satellite hookup so you dont have to buy anything new to take advantage of service improvements. Windows Media Player : MSWindows media player allows you to see and hear live and recorded broadcasts such as converts and breaking news over the web. And screening technology allows you to see and hear the information as it arrives instant of having to wait for the entire file to download MSN Gaming zone : on the MSN Gaming zone, 4 million gamers from around the world come together online to play against each other. If you like games, visit the zone today and see these places keep coming back. Whats your game? On the Zone, you can play:

card and board games such as cribbage, spades, checkers, and backgammon.


CD-ROM-BASED GAMES SUCH AS Microsoft Age of Empires and Jedi Knight Premium made-for-the-Internet games such as the World War II online flight combat game Fighter Ace The card, board, and CD-ROM-based games are free. * With thousands of

members online at any moment, youll always find a worthy opponent. The Zone will even help match you with another player. Gamers (and anyone who wants incredible graphics performance from their computer) should checkout the Microsoft Windows XP operating system. It has builtin support for: 3-D acceleration Provides 3-D realism and faster, smoother performance of games, graphics, and multimedia applications. Shockwave: Shockwave technology, from Macromedia, is one technology that allows users to deliver and experience interactive multimedia, graphics, and streaming audio on the World Wide Web Shockwave elements are created and played back with Shockwave Director, Shockwave Flash, Shockwave Author ware, and their players, which are plugins for Web browsers including Microsoft Internet Explorer 6.

QuickTime : QuickTime , from Apple Computer, Inc., is one technology that makes it possible for World Wide Web sites to feature audio and vide clips. It allows site builders to author digital audio and video files for their site, and it allows users to get the intended multimedia experience. With QuickTime and other streaming media tools, you can listen to and watch clips as soon as they start to download from a site, rather than having to


wait until download is complete. QuickTime can play more than 30 video and audio file formats.






MYTHS OF THE INTERNET This chapter addresses some of the darker sides of the Internet so that we could warn you, and help you avoid falling into these traps. Remember, the items found in this section are HOAXES. So dont fall victim to it. Forewarned is forearmed! EMAIL VIRUSES GOOD TIMES This is an old one, but here is the story, as we know it. A couple of years ago an email surfaced among the users on AOL. The email told a tale about a strange virus which would heavily damage your computer. The email would be sent from one person to another. Each person sending the message did so in good faith, but what was really happening was that the email was preying on the ignorance of the recipient ot perpetuate the hoax. We have reproduced one of the many variations of ht email Good Times below. If you receive this email, or one like it, do not send it to anyone. The FCC released a warning last Wednesday concerning a matter of major importance to any regular user of the Internet. Apparently, a new computer virus has been engineered by a user of America on-line that is unparalled in its destructive capability. Other, more well-known viruses such as stoned, Airwolf, and Michaelangelo pale in comparison to the prospects of this newest creation by a warped mentality. What makes this virus so terrifying, said the FCC, is the fact that no programme needs to be exchanged for a new computer to be infected. It can be spread through the existing e-mail systems of the Internet. Once a computer is infected, one of several things

can happen. If the computer contains a hard deive, tha will most likely be destroyed. Id the programme is not stopped, the computers processor will be placed in an nthcomplexity infinite binary loop which can severely damage the processor if left running that way too long. Unfortunately, most novice computer users willl not realise what is happening until it is far too late. The real shame of it is, there is a virus here, but its not a computer virus. This email preys upon peoples good nature to forward a copy of this to all of their friends. That is by the very definition, a virus. The other thing that some people do, and in doing so fall victim to this hoax, is try to explain to the sender why its not real. The fact that I am explaining it here is even helping to perpetuate the myth. This doesnt mean one should download Software from just any website. F you are truly concerned about viruses, we suggest the best source for virus information is CIAC, the computer incident advisory capability, a working group of the United States Department of Engergy. The CIAC website can be found at (http://ciac.llnl.gov/). Should you get an email detailing the Good Times virus, chuckle about it and delete it. Finally, one last note on this topic. IT IS IMPOSSIBLE FOR A VIRUS OF ANY SORT TO BE SENT IN THE BODY OF A MESSAGE. YOU CAN CONTRACT A COMPUTER VIRUS BY RUNNING AN ATTACHED EXECUTABLE FILE, BUT YOU CANNOT GET ONE BY READING THE TEXT E-MAIL. Viruses are a real danger, but the Good Times virus is a hoax. DONT FALL FOR IT! A DYING CHILD This scan is actually a variation of one that has been around for a long time. The idea goes something like this. You get an email detailing a child who is dying. Before the child dies, he/she would like to receive email from as many people as possible. The email goes on to ask you to forward this email to as many people as possible.


Originally, the story was the same, but the child wanted postcards. So that he could get himself into the Guinness book of records for the most mail received. Infact it got so bad at one point Guinness announced that they would not carry that category any longer. With the Internet becoming more publicity accessible, the scan was updated to be emails instead of postcards. Occassionally this same tactic is used as a means of revenge for some slight, real or imagined. The point here is simple. Delete the email, do not forward it to your friends and do not respond to the email address provided. Make Money Fast The Internet is the great equaliser. You are likely to find friends on the Internet from all walks of life, but occassionally you may run into someone offering you the deal of the century. Unfortunately there are people who try to rip you off on the Internet as there are people in the real world. Remember the old age, If the deal sounds too good to be true, it probably isnt true! You will get offers like this via your email. Not many, but enough to be annoying at times. Our suggestion is simple. Forward the email back to the administrator of the system from which it came.


CHAPTER 7 Data Analysis and Findings


SURVEY FINDINGS Introduction In this modern marketing world, consumer is the King in all-marketing activity. A consumer is the one who can tell or help a company or survey or to analyse & to understand about his extent of satisfaction from the respective products or services, which he consumes. Creation of consumer means identifying the needs of the consumers and organising the business activities to meet their identified needs. In this computer era marketing is considered to be consumer oriented. First marketing concern with distribution of goods that are needed by the consumers. The behaviour of customer differs from person to person. We cant find out their needs. The customer mind is regarded as a black box as we cant find out their needs. What is going on in their mind but unfortunately consumer is the any judge we have consumers interest should be taken into consideration. It is only by taking into consumer satisfaction, that the browsing centers can analyse their services. While conducting the survey, a got a good response from the respondents or consumers. The survey was merely made on random basis. While surveying, I came across many suggestions that the customs wanted to give and their opinion regarding different customer services provided by the browsing centers.


Analysis of survey findings Table 1: Showing classification of age AGE (IN YEARS) Below 14 14-21 27-35 35 & above Total NO. OF RESPONDENTS 2 10 5 2 30 % 7 33 17 7 100

Table tells that out of 30 respondents, 7% were below 14 years of age 33% will fall below the age group of 14 to 21 years, 37% will fall between the age group of 21-27 years, 17% will come under the 7th age group i.e., 27 to 35 years & only 7% were being found under lesser age group. Graph Showing classification of age

10 9 8 7 6 5 4 3 2 1 0 Below 14 14-21 27-35 35 & above


Table 2 : Showing classification of Status Status Student Unemployed graduate Employee Businessmen Professional Others Total No. Of respondents 13 4 5 3 4 1 30 Percentage 43 13 17 10 13 3 100

Table shows that, out of 30 respondents 43% are students, 13% are Unemployed graduate, 17% are employees 10% are businessmen, 13% are professional, & only 3% belongs to other status. Again table shows that, the status, student reads maximum i.e., 43%. The employee status holds 2nd place by 127%. Both Unemployed graduate & professional read i.e., 13%, which is not too bad. But businessmen & others reader very low. That means the population from students visits cyber caf very much & population from businessmen & others do not visit cyber caf much. Graph Showing classification of Status
14 12 10 8 6 4 2 Businessmen Unemployed graduate Employee Student Others 0 Professional


5 4 3 1 4


Table 3: Showing the classification of genders Sex Male Female Total No. Of respondents 20 10 30 Percentage 67 33 100

Table shows that out of 30 respondents, 20 are male & 10 are female. That means male population. Reads double the population of female as for as visiting browsing center are concerned. Graph Showing the classification of genders

Female 33%

Male 67%


Table 4: Showing the classification of family income FAMILY INCOME (IN RS) (P.M.) < 5000 5000 TO 10000 10000 TO 15000 15000 & ABOVE TOTAL NO. OF RESPONDENTS 5 9 7 9 30

PERCENTAGE 17 30 23 30 100

Table states that, out of 30 respondents, 5 members will come under the group of <5000, 9 will come under the group of 5000 to 10000. 7 will come under the income group of 10000 to 15000 & 9 will come under last income group i.e., 15000 & above. Again table states that, the population which comes under 2nd & 4th new reads & maximum in the table. That means the population which come under these group visit cyber caf more compared to others. Graph Showing the classification of family income

< 5000 17% 15000 & ABOVE 30%

5000 TO 10000 30% 10000 TO 15000 23%


Table 5: Showing the correlation between communication tool & status STATUS/ COMMU NICATIO N STUDEN T U.E.G EMPLOY EE BUSINES S PROFESS IONAL OTHERS TOTAL 1 2 1 4 25 50 25 100 POS TAL % TELE PHO NE 1 2 1 1 5 20 40 20 20 100 1 1 2 50 50 10 0 % FA X % INT ERN ET 10 2 2 2 1 1 18 56 11 11 11 6 5 10 0 1 1 10 0 % OTH ERS %

10 0

The tables states that out of 30 respondents 10 stated, Internet, a couple of men stated postal & telephone each, & a person Bent towards others. Among 4 Unemployed graduate, 2 of than stated as telephone & sent towards postal, other couple towards internet & a single person stated FAX, 3 businessmen were communicated, among them a couple of stated internet & one opted telephone. Among 4 professionals, a person stated postal & remaining 3 were equally distributed under the heads. Telephone, fax & Internet. and the person who is from others status went to words Internet.


Graph Showing the correlation between communication tool & status









Table 6: Shows the co-relation between status & source of information. STATU S/INFO RMATI ON Student U.E.G. Employ ee Business men Others TOTAL FRIE NDS 7 1 2 1 11 % REL ATIV ES 54 8 15 8 100 1 1 2 4 25 25 50 100 % JOU RN AL 2 2 1 1 6 33 33 17 17 100 % ME DI A 3 1 1 5 60 20 20 100 % OTH ERS 1 1

100 100

This table shows that how the mentioned statuses of people come to know about Browsing centers Out of 30 respondents, 13 are students, out of them 7 students came to know about cyber caf from friends, 1 from relatives. A couple of them through journal and a Triple of them from media. Out of 4 Unemployed graduate responding 1 came to know about cyber caf from friends, a couple of them from journals & a person from media. Among 5 employees respondents. A couple of them came to know about cyber caf from friends an employee from his relatives, a employee from journal, & a employee from media. Out of 3 businessmen, respondents a couple of them came to know about cyber caf from friends & the rest of them from the source others. Out of and professionals, 2 of them came to know about cyber caf from their relatives, a person from his friends & another from journal. A person who is from other status come to journal know about C.C. from others i.e., from other sources.


Graph shows the co-relation between status & source of information.


Student Employee Others

U.E.G. Businessmen



Table 7: Shows that why they visit browsing centers STATUS/WHY STUDENT U.E.G EMPLOYEE BUSINESSMEN PROFESSIONA L OTHERS TOTAL HABITS 5 1 6 % 83 17 100 OFFICIAL 2 2 2 1 7 % 29 29 29 14 100 PRIVATE 8 3 3 1 2 17 % 47 18 18 6 12 100

This table states that why the people from various state visits cyber caf . Out of 13 students, 8 will visit Cyber Cafe for their private work & the rest i.e., 5 will visit Cyber Cafe as their habit, among 4 U.E.G. 3 will visit Cyber Cafe for their private work & single person as his habit. Out of 5 employees, 3 will visit for their private work & 2 of them for their official work. Among 3 businessmen. A couple will visit Cyber Cafe for their official work & a single person for his private work. Among 4 professional, a couple visit Cyber Cafe for their official work & other couple for their private work and a single body from others visit Cyber Cafe for his official work. Again in the above table private column reads much, that means, people from different status visit cyber caf much for their private work rather than for other work. However, official column is consistent & column habit reads very low compared to others.


Graph Shows that why they visit browsing centers






Table 8: Showing that how frequently the people visit browsing center STATUS/H OW FREQUENT LY Student U.e.g. Employee B.m. Professional Others TOTAL DA ILY 6 1 1 1 0 9 % WEE KLY 3 3 2 8 % FORT NIGHT LY 37 38 26 100 2 1 1 4 50 26 25 100 % ON NECESS ITY 2 2 2 2 1 9 22 22 22 22 12 100 %

67 11 11 11 100

This table reads that how frequently does the population from different status will visit the cyber caf It reads that i.e., the table reads that out of 13 students communicated. 6 students visit cyber caf daily a triple of men weekly and a couple each fortnightly & on necessity among 4 Unemployed graduates 1 visit daily & the rest visit there weekly. Out of 5 employees. A couple of them visit weekly, one employee fortnightly & the rest on necessity, 3 businessmen were communicated, out of them one person visit cyber caf . daily & the rest visit cyber caf on necessity out of 4 professionals one professional cyber caf daily, one fortnightly, & the rest on necessity. Out of others, the only one who wish to visit C.C. on necessity.

Again in the table the column daily & on necessary sums equal & high compared

6 to6 others i.e., the population from various status will visit cyber caf much, either on

necessity or daily. However, the column rated 2nd & the column fortnightly reads very
5 low i.e., 4 that means the various group of population which will come under these

column will not visit cyber caf much.

4 3 2 1 0 Student U.e.g. Employee B.m. Professional 3 2 2 1 3

GRAPH Showing that how frequently the people visit browsing center
2 1 2 1 2 1 1 0 Others 2 1


Table 9: Table showing correlation between status and time STATUS/ TIME Student U.E.G. Employee BUSINES S MEN Profession al Others Total <6 MONTH S 4 1 5 % 80 20 100 6 TO 1 Yr 2 1 3 % 67 33 100 1 yr PLUS 5 4 3 2 2 16 % 31 25 19 12 13 100 2 yr PLUS 2 2 1 1 6 % 34 34 16 16 100

From the above table we can read that out of 13 students communicated, 4 are visiting cyber caf from <6 months, a couple of them from 6 months to 1 Yr,5 of them are visiting cyber caf from 1 Yr & the rest are visiting cyber caf . Since from 2 years plus. Out of 4 U.E.G. questioned, all of them are visiting cyber caf . since from 1year plus among 5 employees, 3 are visiting C.C. since from 1 year & plus & the rest among them are visiting there from 2 years & plus. Out of 3 B.M. approached, a couple of them are visiting B.C. since from 1 years & plus & the rest among them are visiting cyber caf . from 6 months to 1 years, a couple of them are visiting cyber caf . since from 1 years plus & the rest among them are visiting cyber caf since from 2 years plus. And 2 persons in the others status who is visiting cyber caf . since from < 6 months. Again in the table one can also notice that the column 1 Yr plus sums much i.e., 16 compared to other column,that means, the maximum population who are from different status are visiting browsing enters since from 1 years plus. The column which reads least is 6 months to 1 year. That means that persons who came under this column are very less in number, the column which reads 2nd highest is last column i.e., 2year plus, it reads 6% & the 3rd highest column is 1st columns i.e., < 6 months it reads 5. During the survey & also noticed that many of the customers of cyber caf . who are from different status wished to visit cyber caf either in the morning time i.e., 9 a.m.

to 12 p.m. or in evening time i.e., 4 p.m. on words upto the closure of the business & they also gave reasons for that. 1. Because the browsing will be speedy in these times. 2. The employer, students, professional will find themselves free @this time. 3. Some of them stated that, they can rate man friends very easily & the rest of them i.e., U.E.G. & the others. May visit B.C. in almost all the working times of C.C.

Graph showing correlation between status and time


1 1 1 1 2

2 yr PLUS 1 yr PLUS 6 TO 1 Yr
2 2





U.E.G. 2 2 0 1 2 3


5 4 4 5


Table :10 showing correlation between purpose & status Purpose/ status Student U.E.G. Employ ee Prof Others Total Email 4 3 2 1 10 Ga mes 1 1 Entert ainme nt 1 3 Chatt ing 2 1 3 Tim e pass 1 2 Mov ies B.w ork 3 3 educa Officia OTHE tion 5 1 7 l work 1 RS -

The above table is drawn to show that for what purpose the populations from various statuses of the society visit browsing centers Out of 13 students, 4 students visit browsing center for E-mailing purpose, 2 visits for chatting purpose, one for time pass, & the remaining students for education purpose. Among 4 U.E.G. 3 of men visit cyber caf . for E-mailing purpose & one for chatting purpose. Out of 5 employees, 2 employees visit cyber caf . for entertainment & one each for time pass, education & official work. All 3 businessmen visit browsing centers for business work. Out of 4 professionals, couple of the visit for cyber caf for Emailing purpose & one each for entertainment, & for education & purpose & a person who is from others, visits cyber caf . for E-mailing. Again in the table the column E-mail is reading more i.e., 10 compared to other columns. That means the consumers from various status of the society visit C.C. more for E-mailing purpose & the columns. Entertainment, chatting & B.Work reader educational 3 & is moderate & the columns with reading less than 3 are games, time pass & official work. That means the consumers mentioned above, will not C.C. for purpose much & we can also observe that the education column sums to 7. That means the consumers mentioned above will visit C.C. for education purpose also.


Generally in almost all the C.C. in Shimoga. Along side with browsing service, they will also after the services like Internet training, photo scanning, serving floppies, & C Ds, Printout, Internet telephony etc. But in Shimoga, however, some of business establishment started their establishment with the name browsing centers. But due to mis management they cant able to look in after for long time & classed down. But some among them rather closing down. They limited their scope of business & stated to offer only the computer games for their customer by charging them less than normal browsing charges it may be around 10% per hour life that. In almost all the C.C. for their service provided (i.e., which are said free) they are going to charge 20% for an, hour & 10% for <or = half an hour, but in some of the cafe (a very few in Shimoga) are charging 30% /hr & 15 /1/2 hr & are established in extenuation areas such as Goplala, Navale & etc. During the survey I also communicated with the customer, (who are from various status of the society) with this regard i.e., are they satisfied with current browsing prices I got a mixed opinion from them. Out of 30 respondents 70% of them said yes they are satisfied. However, maximum among them are earning fellows & the persons from that family whos income exceeds > 10000 p.m. But 30% among 30 respondents said they are not satisfied, & gave reasons for that 1. It is too high to afford 2. Therefore, it charges more for a poor person to come & chat or browse. 3. It should be Rs < 15/. 4. It is too high, most of the time it will not give desired information, therefore, of busy schedules & in such cases getting internet services became dearer. 5. Its expensive to pay Rs. 12% for hour.


Surprisingly the fact is that, it is going to cast around Rs. 4.5/- per hr for them, for providing said services, (for only Internet connectivity) & they are charging triple their cast, for consumer, it is not fair. By taking into consideration, the fore said factor I would like to suggest that the browsing charges should be moderate i.e., surround Rs12/- an hr & Rs 6/- for an hour (by taking into consideration, the economic state of the society in Shimoga). It not only increases the traffic in the C.C. But also provides for cheap accessing & by this the common public choise family income is <6000 p.m. can also take benefit of the browsing services & there by causing increase in their knowledge about computer as well as current affaires.

Graph showing correlation between purpose & status

5 4

Student U.E.G. Employee Prof Others

2 2

Em ai l ov ie s Ch at tin g B. wo rk es io n En te rta in m O ffi cia lw or k ed uc at O TH ER S G am pa ss Ti m e en t


Following are the demerits of Internet which are said by the respondents. 1. Internet Hicking 2. Misplacement of Mail 3. Blank Websites 4. Slow access 5. Sexual abuse 6. Provides nothing for illiterate & poor people cases high. 7. Very easy to flow on sites 8. Virus 9. Coping of all information & pictures are not possible 10. Not having 100% secured data 11. Not having 100% privacy 12. In directly destroys the nature 13. Coded with unnecessary information, indirect management. 14. Addiction may happen 15. Outdated websites Suggestions by the respondents to overcome these demerits & to develop Internet Only a few among the respondents told that Inernet can be developed. II. II. I. I. I. II. I. II. II. Personal identification security system must be implified. Basic Internet education must be provided to every surfers. Maximum security system Perting blank websites Should give perfect detailed information Other surces should be provided for custoemrs that they can access easily Validation should be enforced. Accessing speed should be increased In search engines, they should classify the websites in the home page itself

II. Communication easy, fast II. Importance should be laid on moral things, & education


It should be made less expensive

I. Unnecessary web sites should be delited I. Providing correct sexual education I. Anti virus programming I. Each browsing rooms. There should be each respective note regarding each respective operation. II. By decreasing the cost of software & hardware recruited. II. By developing good software & technology II. E-market should be developed for easy marketing I. I. Note: I. II. Denotes suggestions to over come demerits Denotes suggestions to improve Internet. Subsidy by the Government Free Internet classes




SUGGESTIONS Survey revels lot of things, from the analysis of survey findings; I am giving number of suggestions to the chosen topic, which reads as under. 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12) 13) i.e., a) by cleaning regularly the hard wares like mouse, keyboard, earphone, and like of that sort. To avoid skin decease. b) By spreading foot mats to avoid foot dust in centers. And they can also provide dust bins in each cabin to avoid some other dusts.

Browsing charges should be moderate. The speed of Browsing should be made fast. More and more browsing centers should be opened with the best of their They should advertise about their business widely, to reach the mass, through Their should be kind and gentle respond from the in charge (of the browsing They should not allow children (i.e. < 18 yrs.) to visit adult sites, which may Each browsing centers should be facilitated by at least services like photo The person in charge of the cyber caf should assist the news surfers and help Prompt service is very much importance. Legal bindings should be followed. Browsing centers should get opened in remote areas too. The customers visiting the browsing centers should behave gently and should The owners of browsing centers should provide for hygiene with in the centers

business. multimedia. centers). lead to sexual abuse and spoil of coming generation. scanners, printouts, internet telephony. This makes money paid by the surfers, worth. them for easy browsing.

not misuse the privacy provided to them.

CONCLUSION Since, time is precious in this world. All the people need is that, their deliveries should be delivered to the audience with in the time, with out leakage and in the original state. And they would also like to get informed as quickly as they can about the current happenings with in the globe. Browsing centers are service oriented industry so; I took this project in order to know about the performance of browsing centers, customer attitudes towards browsing centers services and how it is competing with leading communication centers. So this project is prepared to give a detailed report of services provided by browsing centers. So, by the analysis of survey findings I would like to conclude that, browsing centers are rendering good services in semi- urban and urban areas And they are rendering their best of services in metros for the surfers.


QUESTIONNAIRE Dear respondent, I am a student of final year B.B.M, Dr. Ambedkar BBM College Shimoga. As a part of my B.B.M. course, I have selected UTILITY OF BROWSING CENTERS Topic for my project report. Kindly, assist me by providing below information. The information supplied by you will be kept confidential and will be used for only academic purpose.


: __________________________________

ADDRESS: _____________________________ ______________________________ E -MAIL ID _____________________________ 2. AGE: Below 14 [ ], 14 to 21 [ ], 21 to 27[ ] 27 to 35 [ ], 35 and above [ ]. 3. STATUS : Student Employee [ ] Professional [ ] 4. SEX : Male [ ] [ ] Unemployed graduate Others Female [ ] [ ] [ ] [ ] Business men


6. FAMILY INCOME: (In Rs/-) (P.M) < 5000/[ ] 5000/- to 10,000/[ ]

10,000/- to 15,000/-[ ] , above 15,000 [ ]. 7. According to you which is the most powerful communicating tool nowadays? why? [State at least 2 reasons] Postal [ ], Internet [ ], Telephone [ ], Fax [ ] Others [.] (specify)

a. . b. . 7. How did you come to know about Browsing centers? Friends [ ], Relatives [ ], Journals [ ] Medias [ ], Others [ ]. 8. Visiting Browsing centers is for your Habit [ ], official work [ ] Private work [ ]. 9. How frequently will you visit Browsing centers? Daily [ ], Weekly [ ], Fortnightly [ ] On necessity [ ] 10. You are visiting Browsing centers, since from what time? < 6 Months [ ], 6 Months to 1 Yr [ ] 1yr plus [ ], Else specify [ (State at least 2 reasons) 9 AM to 12 PM [ ], 12 PM TO 4 PM [ ] 4 PM TO 7 PM [ ], After 7 PM [ ] a . b .

11. At what time you wish to visit Browsing centers, why?

12. For what purpose you prefer to visit Browsing centers? E-mailing [ ], Games [ ], Entertainment [ ], Chatting [ ] Time pass [ ], Movies [ ], Business work [ ] Education [ ], Official work [ ], others [ ]. 13. In addition to Browsing what are other services that you often get at Browsing Centers? Internet training [ ], Internet telephony [ ], Photo scanning [ ] Selling Floppies, Snacks, Drinks [ ], Print out [ ], Snookers/Billiards [ ] 14. How much money are they going to charge for? an hour [ ] Yes [ ] i). If no why? . 15. Which Browsing center/centers would you like to visit often? Why? 16. Are you having any member ship in any Browsing center? Yes [ ], No [ ] If yes, then please fill the following i) Amount .ii) for .days/months iii) DailyRs/hour or an hour 17. Which mail would you prefer for Browsing purpose? Yahoo mail [ ], Rediff mail [ ], India Times mail [ ] Hot mail [ ], other if any specify..

1 hour [ ] No [ ]

a) Are you satisfied with that?

, . .. ,

Why? (State at least two reasons) .. 18. Do you know the complete operation of the internet? Yes [ ], No [ ]

19. According to you what are the demerits of Internet? i)...... ii).. iii).. iv).. 20. What do you suggest to overcome those demerits? i) ii).. iii). 21. Do you think the internet can still be developed and can be made still more useful? Yes [ ], No [ ] i) If yes then what are those suggestions? .. SIGNATURE OF THE RESPONDENT