Académique Documents
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1 BSC
2 RNC
3 TRANSMISSION
4 BTS
OSS connectivity down - both x.25 down One X.25 down NSEI Down BVCI Down Zero Voice calls on particular Cell Unit re-start SIGNALLING LINK OVERLOAD SIGNALLING LINK DOWN SIGNALLING LINK ACTIVATION OR RESTORATION FAILURE SIGNALLING LINK SET DOWN GPRS/EDGE LOAD IS VERY HIGH IN PCU OF PSE BTS AND TC UNSYNCHRONIZATION CLEAR CALLS ON ABIS INTERFACE WDU FAULTY STMU FAULTY MCMU RESTART BCSU RESTART BCSU SWITCHOVER
Iu-CS link down Both Iu-PS links down One Iu-PS link down BASE STATION FAULTY BASE STATION OPERATION DEGRADED BASE STATION NOTIFICATION CELL FAULTY CELL OPERATION DEGRADED CELL NOTIFICATION BASE STATION LICENCE NOTIFICATION BASE STATION TRANSMISSION ALARM BEATING WCDMA BTS ALARM FAILURE IN WCDMA WBTS O&M CONNECTION RNW O&M SCENARIO FAILURE WCDMA CELL OUT OF USE HSDPA CONFIGURATION FAILED WCDMA BTS DEDICATED MEASUREMENT FAILURE HSUPA FAILURE IN WCEL WCDMA BASE STATION OUT OF USE
BFD Down in AXC (Tellabs) 3G Sites down 2G or 3G sites down (Mw ring collapsed) 2G/3G multiple sites down
SYNCHRONISATION IS MISSING Some Subscribers not able to latch on TATA network from specific handsets Rx levels differ too much between main and diversity antennas, RSSI detected Rx signal difference exceeding EXxx TRX module cooling fan s report no rotation,ESMA System module cooling fan s report no rotation ERxx DDU module has detected VSWR above minor limit at anten
S. No.
Problem
Catergory
2175
2175
NonService affecting
NSEI Down
3315
BVCI Down
Service affecting
Service affecting
non-Service affecting
Service affecting
BVCI Down
7738
26
1072
SIGNALLING LINK ACTIVATION OR RESTORATION FAILURE SIGNALLING LINK SET DOWN GPRS/EDGE LOAD IS VERY HIGH IN PCU OF PSE
2072
10
2070
11
3415
12
2993
13
DISK FAILURE
2860
DISK FAILURE
Service affecting
Service affecting
14
WDU FAULTY
2861, 2692
15
STMU FAULTY
2794
16
INCORRECT WORKING 2692 STATE MCMU RESTART 0690,1001 working State Changed , Unit restarted
Service Threatening
Service Threatening
non-Service affecting
17
BCSU RESTART
18
BCSU SWITCHOVER
19
2,641
Service Threatening
Service Threatening
Service affecting
1. Check the signalling links states at MSS end 2. If signalling links / link set down means BSC down(Alarm-Link Set Unavailable) 3. Send local engineer at BSC site 4. Check BSC end Mux status & alarm. 1st: Mux unmanaged - check alarm at connected Mux, Power issue at BSC site. 2. Mux managed - check alarm at Mux & verify the power status for BSC. 5. Login BSC via VDU / LANU. Check the alarms & current computer unit status, if login is possible.In case login is not possible ,get login through OMU CPU and check the status of OMU and other computer units.If we will not get the login through OMU also ,raise the emergency and follow steps as per with care team recommandation.
1. Check the signalling links states at MSS end 2. If Signalling links found ok, Check the voice & data traffic at MSS & PACO end (normal or any 3. Check the Transmission path - Is there any alarm in X.25 E1 path / path broken, then re-route path & check X.25 links status. 5. If media ok, Send local engineer at BSC site 6. Locally login the BSC via VDU / LANU & check the alarms. Reset the X.25 ET as well as X.25 links. 7. If BSC not login via VDU / LANU than login through CPU of OMU unit and check the status: after login ask for password then login ok, or if continuously restarting phase means OMU unit faulty. Do as per care team recommendations. 1. Check the Transmission path - Is there any alarm in X.25 E1 path / path broken. 2. Check the alarms. If PCM ok then reset the X.25 ET as well as X.25 links from BSC . Data traffic affect, down Check no. of NESI's down, if down all - Trace PCU IP from SGSN & find last hop address & check media B/W that hop to BSC If only some NSEI down (one or two) follow below steps 1. Check the PCU - BCSU combination 2. Ping SGSN (PAPU) IP from that BCSU-PCU 3. Trace PCU IP from SGSN 4. Shift the traffic (DAP) to other PCU-BCSU 5. During MW Hrs diagnose that BCSU. 1. Diagnose ok make BCSU in WO state and observe the alarm & Data traffic affect, down 1. GENA toggle & check status.
2. Check PCU-BCSU combination: (a) In case a particular PCU-BCSU combination: shift the traffic to other PCU & Switchover BCSU in MW (b) PCU-BCSU combination random on many BCSUPCU combinations - Traffic prevent - unprevent from (c) BCSU switchover. (d) PAPU re-set / switchover . Check hardware, cabling & commissioning
This notice appears repeatedly - consider adding more signalling links A signalling link has failed and changed state from IN SERVICE to OUT OF SERVICE, or its initial alignment attempt has failed. Check the Transmission path If there are other path available, signalling links path re-route with discussion with planning team The activation or restoration of a signalling link fails. Signalling transmission capacity decreased. Check the Transmission path If there are other path available, signalling links path re-route with discussion with planning team All signalling links in the signalling link set are Check alarm: 2064 - ROUTE SET UNAVAILABLE. If this alarm presentend to endroute is availablethe Aters Check for the means no connectivity for carrying signalling (MSC,TXN and BSC), transmission Check GPRS/EDGE load & balance the load by reallocate the DAPs Thershold value need to be change or PCU addition require if load balancing ok.
Impact: Call drop, Quality degradation, Call muting Check the Transmission Media, if not ok then clear the path issue. If Transmission Media found OK, then check the timeslot mapping between bts and bsc should be checked. if mapping is fine, timeslot bypassing should be checked for the problem BTS/TRX, and if it is coming on more than one timeslot, and everything else is fine, trx should be replaced and call test should be done on all time slots after replacement. If it is coming for only detected a serious error that may The system has one timeslot, the time slot may be have been caused by the hard disk or the SCSI controller plug-in unit breaking down.Saving data into the hard disk or reading data from the hard disk fails.Run the diagnosis on the faulty hard disk and if
Impact: No hard disk Redundancy, Measurements might be affected. 1.Check the WDU state with ZISI :; commands . Alarm history and current alarm should be checked. If it is one WDU or both WDU are in BL-SY state . 2. Perform the JOJI of harddisk ( with JOJI the HDSAM ) and DCAR card .perform the OMU restart and check .if problem reolved, perform the diagonisis of WDU 1. Check the status of STMU with ZUSI:STMU:; commands. Check the current & History alarms & Site/aters outage if any related to faulty STMU. 2. Check the supplementary information of alarms & work as per information . 3. Clear the faulty tag with ZUST command and observe. 4. Check the alarms of ET/ transmission and set loss with ZYWI command. 5. Temperature condition need to check at BSC location. 6. Check the STMU cabling and if required replace the Hardware.
1. Check the status of computer units with ZUSI:COMP:; commands. Check the current & History alarms. 2. Check the supplementary information of alarms & work as per information (switchover / diagnose). 3. check ZIGO & ZUDH. 4. Change the state of MCMU to SE-NH and perform the JOJI of all cards og MCMU and GSW .after Diagonise the unit and check. 4. if problem repeates on same MCMU ,replace the hardware with help of alarm info. 5. Perform the diagonistics of that MCMU /EMB and make it in working State. 6. If no alarm found or problem occur on different different units with same alarm Number it may be a SW bug. Note : Kindly note before switchoff the MCMU respective MCMU and EMB should be in SE-NH state also during any hardware replacement check the Jumper setting of the card.during any hardware replacement check the Jumper setting of the card.
1. Check the status of computer units with ZUSI:COMP:; commands. Check the current & History alarms. 2. Check the supplementary information of alarms & work as per information (switchover / diagnose). 3. check ZIGO & ZUDH. 4. if problem repeates on same BCSU ,replace the hardware with help of alarm info. 5. Perform the diagonistics of the BCSU with both MCMU and make it in working State. 6. Check the BVCI state and lapd States 7. If no alarm found or problem occur on different different units with same alarm Number it may be a SW bug. Note : During any hardware replacement check the Jumper setting of the card accordingly. 1. Check the status of computer units with ZUSI:COMP:; commands. Check the current & History alarms. 2. Check the supplementary information of alarm & work as per information (switchover / diagnose). 3. check ZIGO & ZUDH. 4. if problem repeates on same BCSU ,replace the hardware with help of alarm info. 5. Perform the diagonistics of the BCSU with both MCMU and make it in working State. 6. Check the BVCI and Lapd state. 7. If no alarm found or problem occur on different different units with same alarm Number it may be a SW bug. Note : During any hardware replacement check the Jumper setting of the card accordingly. 1. Check the ZDRI :; command output with Current alarms. 2. Check the ET alarms on Sync ET . 3. Disconnect the all sync with ZDRC command ,setthe ossilator control word value to 32000 on both CLS and reconnect the all sync inputs with correct priority. Note : If any BSC is out of Sync ,there will be slip on all ETs of that BSC .
S. No.
Problem
Cateagory
Impact
2070
SA
2070
SA
2070
NSA
7650
SA
SD
7651
SA
SA
BTS requires restart because license status has changed BTS time not corrected Difference between BTS master clock and reference frequency 6 BASE STATION NOTIFICATION 7652 Fan failure
SA
NSA
NSA
NSA
Temparature will be increased Heating from the heating element is not available. The module temperature may not reach the working level or may reach it very slowly
SA
Temperature alarm
SA
Depending on severity BTS Capacity may be reduced/BTS totally may not be opreational Depending on severity BTS Capacity may be reduced/BTS totally may not be opreational Depending on severity BTS Capacity may be reduced/BTS totally may not be opreational Sectors will be affected depends on severity Depending on severity BTS Capacity may be reduced/BTS totally may not be opreational Sectors Operation will be degraded
CELL FAULTY
7653
Failure in optical RP3 interface Incompatible SW version detected RF module failure VSWR alarm RF module failure
SA
SA
7654
NSA
CELL NOTIFICATION
7655
Radio resources switched off HW capacity too low for feature 308, Licence Based BTS channel c Licence missing 00000001125, Flexi WCDMA BTS 60W Power License
SA
NSA
The licenses are granted but cannot be used. Some of the licensed features are not available.
SA
Sector down
10
Licence missing 0000000306, HSDPA 16QAM SW Licence Support 7661 Licence missing 0000000307, HSDPA Proportional Fair Resource Pac Licence missing 0000000649, Shared HSDPA Scheduler for Baseband Verification of target ID failed 3 times. License missing for feature Additional 2 E1, T1, JT1 interface o
SA
NSA
Degradation
NSA
Degradation
SA
11
Service Degraded SA
7665
11
SA
Cell Down
12
7740
(blank)
NSA
7750
(blank) AAL2 path unblock not accomplished BCCH information updating has failed Common channel deletion has failed NBAP interface type unknown failure
NSA
13
Cell Down
Cell Down
14
7761
SA Cell Down
Cell Down
Block resource request, normal priority Common measurement failure scenario 15 WCDMA CELL OUT OF USE 7771 NBAP link failure Resource status indication, cell disabled WCEL state not WO WCEL state not WO after setup SA
Sector down
Sector down
Sector down
Sector down
RNC internal error 16 HSDPA CONFIGURATION FAILED 7772 WBTS rejects the configuration SD
Service Degraded
Service Degraded
7778
SA
A unit (or units),taking care of HSUPA traffic in the WCEL can be faulty 18 HSUPA FAILURE IN WCEL 7780 SA A unit (or units),taking care of HSUPA traffic in the WCEL can be faulty A unit (or units),taking care of HSUPA traffic in the WCEL can be faulty WCDMA BASE STATION OUT OF USE 7786 (blank) SA WBTS will be down
19
Affect / Steps to be follow for troubleshoot Possible Causes Affects: Communication with MSS down: Total outage 1. Check the unit status for any failure and check the current and history alarms 2. Ping & trace MSS control plane and user plane IP 3. Check Association set and association links status and end IP 4. Check connectivity B/W end trace IP to MSS. Affects: Communication with Both SGSN down: Total data Traffic outage 1. Check the unit status for any failure and check the current and history alarms 2. Ping & trace SGSN control plane and user Association set and 3. Check plane IP association links status andend trace 4. Check connectivity B/W end IP IP to MSS. Affects: Communication with one 1. Check the unit status for any failure and check the current 2. Ping & trace SGSN control plane and user Association set and 3. Check plane IP association links status andend trace 4. Check connectivity B/W end IP IP to MSS. Malfunction of Transport Module in System Module Reset System Module/Replace Transport Module in System Module Solution
Clock E1 Interface needs to be check & Check the SYNC of TXN side
Restart BTS.
H/W Faulty
Check whether the heating element The heater control connection of the exists at all./ Check the heater FSM is faulty, there is no heater or control connection and that the the heater is faulty. heater is working./ Replace the alarming component. The internal temperature of the RF Module or System Module exceeds the threshold value, or the ambient temperature of the module(s) is outside the specified limits. Abnormal/ failure in optical cable between FSM & FRGP SW Mismatch of BTS Abnormal functioning of FRGP High VSWR Abnormal functioning of FRGP
Check the Optical cable connecton between FSM & FRGP/Reset FSM/Replace cable. Recomission BTS with Correct SW version Reset FRGP/FSM/Check interface cables/Replace FRGP Check the VSWR, should be less than 1.3 Reset FRGP/FSM/Check interface cables/Replace FRGP
The RX signal level is less than 112dBm or the difference between the maximum and minimum power Check the VSWR & Antenna cables levels of all RX antennas in the same cell and sector is more than the limit (4 dB).
As per configuration H/W mismatch/unavailability The HW capacity is too low to support all licenses of an optional feature.
During NodeB commissioning seleted Login to nodeB and change 60W power for sector. parameters of sector power to 20W
License missing
License missing
License missing
License missing
GNSC has to load this basic license from Netact Cancels once causing Alarm is cleared To be checked DCN Configrations at RNC/NodeB/Tellabs
To be checked CoCo/ATM CoCo/ATM Configuration Mismatches Configuration Mismatches between between NodeB/RNC/Tellabs NodeB/RNC/Tellabs To be checked CoCo/ATM CoCo/ATM Configuration Mismatches Configuration Mismatches between between NodeB/RNC/Tellabs NodeB/RNC/Tellabs To be checked CoCo/ATM CoCo/ATM Configuration Mismatches Configuration Mismatches between between NodeB/RNC/Tellabs NodeB/RNC/Tellabs To be checked CoCo/ATM CoCo/ATM Configuration Mismatches Configuration Mismatches between between NodeB/RNC/Tellabs NodeB/RNC/Tellabs
Cell Down
Cell Down
Cell Down
Cell Down
Need to check WCELL/WBTS alarm Once Node-b is up, alarm will clear
Node-B Lock & Unlock Or Restart Node-B / Cross check & Rectify Cell Down / Interface Down Or H/W Node-B H/W Configuration --All This configuration In Node-B action based on Sublimentory information of Alarm Node-B Lock & Unlock Or Restart Cell Down / Interface Down Or H/W Node-B / Cross check Node-B H/W configuration In Node-B Configuration --All This action based on supplementary Alarm Info. DCN Interface / Lock all the cells under the BCF and delete & ReDCN connected E1 Interface needs to create COCO configuration and be cross check unlock all the cells / If required Site reset has to be given ( Anlaysis based on supplementary info) Cell Down A unit (or units),taking care of HSUPA traffic in the WCEL can be faulty A unit (or units),taking care of HSUPA traffic in the WCEL can be faulty A unit (or units),taking care of HSUPA traffic in the WCEL can be faulty Check the transmission path & Configuration between NodeB to RNC
Cell Down
Cell Down
CNBAP/BRM Break
S. No.
Problem
Catergory
7665
BFD down
Service Degradation
3G Sites down
Service affecting
Service affecting
Service affecting
At one end, RSL of the link is OK, on other end it dips to -90dBm. No typical alarm observed in the link.
Service Threatning
Affect / Steps to be follow for troubleshoot BFD down or fluctutating in AXC & data traffic shifted to ATM, Cause HSPA fallback enabled. Checked txn media as well as ISA card or reset Mux ISA card to restore BFD. Need to check utilization of GE ports, If broadcast packets incresing then need to check the txn- media & ISA card. Deimplement trails for culprits ISA & raplace ISA ASAP. Downs sites need to be check belongs particular AXC card or Mux particular STM-1 port. Need to check alarms on port, If any alarm appears then switch to redundant port to restore sites If the CPU utilization for both Main & Spare IFMcard are hign then remove one by one & inserted Main card to reduce CPU utilization. Atlast switched CDC card from main to redundant card.
Need to check alrams on ALU mux port during ring collapsed at both end. Need to ping connecting IDU from GNOC to check alarms & w.r.t appeared alarms we identify either power issue or hardware fault Enginners need to send at site with hardware for further trouble shooting. Sites need to be indentified on particular MUX Core mux malfunctioning at BSC/RNC location 2G & 3G site database shared with all CTLs Impact: Microwave Link gets down Reason of the problem: Normally in this type of scenario, ODU of the link (at the end where RSL is OK) is misbehaving. Its transmitor gets off, stops radiating. But, it receives the signal properly.
S. No. Problem
BTS Type
Flexi/MR
Alarm Alarm Description / Comments No. at BSC 7787 DFCA not working in that particular Site,One more Observation:Site will continously restart when DFCA is enabled in the site
2 a)Some Subscribers were not able Flexi Edge to latch on TATA network from BTS specific handsets.While Same Handsets were running fine with IDEA or any other operator from a perticular site (N_UW_NRA_001,Muzzafarnagar)
Observation:At Problematic location/Premises(N_UW_NRA_001,Muzzafa rnagar) there are two NSN equipments serving for IDEA/TATA.No alarm was found on problematic site.
3 Rx levels differ too much between Flexi main and diversity antennas, RSSI detected Rx signal difference exceeding threshold
7607 Rx levels differ too much between main and diversity antennas, RSSI Value is high than 10.
4 EXxx TRX module cooling fan s report no rotation,ESMA System module cooling fan s report no rotation
Flexi
7607 TRX cooling fan not rotate ESMA cooling Fan not rotate
5 a)ERxx DDU module has detected VSWR above minor limit at anten
Flexi/MR
7607 VSWR limit is high than 1.5 for Minor alarm and >2.7 for major alarm
Catergory
Service affecting 1.First step to check the site is down or not (ZEOL) 2.if site is working with DFCA unsync and LMU is in stand by mode (ZEFL) than visit the site 3.Check the parameters such as LMU area parameter,DFCA disabled or enabled 4.Check ESLA cable connectivity between ESMA to LMU ,if found any Service affecting Activities steps as follow:1.Firstly we Check Infra condition of the site 2.Check the BTS configuration of the site ,properly check weather there is any alarm in site,But no service affecting/Service degrading alarm found 3.After that we check DAC value,RSSI comparision value and VSWR value with Site master but problem not resolved. 4.Change the PLMN allowed from 1 upto 7. 5.Replaced the ESMA card. 6.Shift BCCH to another TRX and check 7.Shift BCCH to another TRX and check. 8.Swapping of TRX's from other perfet site to problamatic site and check. 9.Site deletion and further recreation done still no improvement found 10.Rehome the site BCF-22/ Muzaffarnagar BSC to Meerut -1 BSC with Service 1.Check the RSSI measurements with BTS Manager. Degrading 2.Check the BTS RF cables and connections.Check the antenna and RX cabling. 3.If the antenna and RX cabling are faulty, correct the problem and run TRX test to cancel the alarm. 4.Check and measure VSWR of the antenna lines. Service 1.90% there is a chance of Over heating or Room tempurature high inside Degrading shelter 2.if there in an issue of tempurature resolve the issue along with IP 3.Check that the fan unit cable is correctly connect to DTRX/ESMA 4.Check that there are no obstacles preventing the fan(s) from rotating 5.Clean the fan unit of dust and/or dirt 6.if problem is still presist then Replace the fan unit service affecting 1.Measure VSWR value with Site Master ,If value is found high then second step is to see the fault via Distance to fault location . 2.According to distance found, replace connector,Jumper ,Anteena or damaged feeder cable 3.With external test equipment check VSWR of the antenna line. Repeat step 1 if the measurement is again high