Memorandum TO: All Staff Members FROM: Eric Sato, Office Manager RE: New Photocopy Machine DATE:

October 18 I know you will all be please to learn that the new photocopy machine has finally arrived. The new machine has more features and performs more functions than the old one. While this will make things more convenient for us in the long run, it can make it more complicated to learn how to run the machine initially. In addition, we all want to avoid the problem of constant breakdowns that we had with the old machine. Therefore, I ask that if you have any questions or problems with the machine, please ask my assistant, Ms. Ono, to help you. Similarly, please do not attempt to remove paper jams, add toner, or refill the paper bin until Ms.Ono has shown you how to do this. Ms.Ono has received training from the manufacturer of the machine and is fully knowledgeable about how to run it and how to troubleshoot it. Thank you for your cooperation and enjoy the new machine. 1.What is the purpose of this memo? a) to let the staff know that Ms.Ono will receive training b) To tell the staff about the new photocopy machine c) = To explain to the staff how to run photocopy machines. d) To inform the staff that the old machine is broken 2. What should staff members do if they have a problem with the machine ? a) Read the training manual b) Call the manufacturer c) = Speak to Ms.Ono d) Ask the office Manager for assistance 3. Why is the new machine complicated? a) = it has many features and functions b) it breaks down a lot c) Its new d) it needs toner Thank you for buying a product from the Office Ware mail order catalog. We hope you are satisfied with your purchase of our quality merchandise. Please examine the content of this package immediately to make sure that your order has arrived complete and in undamaged condition.

In the event that you are not totally satisfied with your purchase for any reason. You can return it to us within 30 days for a full refund, no question asked. Just repack it in the same box you received it I, and apply the enclosed return shipping label to the outside of the box. Return postage will be paid by the customer. If you wish to return a product after 30 days from the purchase date, please call the customer service office at 800-232-1002 and ask to speak with a purchase order representative. 1.Where would you find these instructions? hanging up in a post office Enclosed in a package = In catalog At a store 2. What should you do as soon as you receive your package? speak to a purchase order representative Ask for a refund = Check to make sure it is in good condition Send your payment to the Office Ware company 3.What should you do to return a product the day after receiving it? = Repack it and mail it back Wait for thirty days order a new catalog Call the customer service office 4.What will happen if you return a product before thirty days have passed? = You will get all your money back The company will ask you some question A customer service representative will call you You will have to send in a new purchase order. NOTICE!!! We regret that due to problems with the heating system in the auditorium, tonights talk by Edward James entitled My Thirty years a Career Diplomat has been canceled. We are sorry for any inconveniences this may cause. The auditorium should reopen by Friday and our weekly lecture series will resume next Monday at 8: 30 p.m. with what promises to be an exciting talk by Sharon Rockford about her canoe trip down the Amazon River.

Dont miss it 1.Why wont Mr. James speak tonight? Hes busy working = The auditorium is closed for repairs Its inconvenient for him The weather is too hot 2.What will happen next Monday? The auditorium will close at 8:00 p.m. Mr. James will return to the auditorium = There will be a new talk There will be a class about writing resumes Travelers guide to Greenville International Airport - Airport Services- Business centers can be found in terminals 1, 4 and 7 postage and mailboxes, photocopy machines, Internet access, conference rooms, pay phones, and a hotel hotline are available in all centers. - A variety of food stands can be found in every terminal but terminal 5. In addition, you can enjoy fine dining at the Runway View Restaurant in terminal 3. The worldwide Caf in terminal 6 serves sandwiches, desserts and coffee, and provides internet connection for your laptop computer. - The Travelers Help Center, located in terminal 2, can provide you with city maps and public transportation information. Taxi stands and bus stops are located in the front of each terminal. 1.Where can you go to send e-mail? Terminal 2 Terminal 3 Terminal 5 = Terminal 6 2.What is one thing you cannot do at a Business Centers? Have a meeting Make hotel reservations = Send a fax Buy stamp 3. What is available in all terminals? = transportation food

maps Business Centers The National Motorworks automobile plant has been closed since yesterday, after workers failed to reach an agreement with the company on a new contract, Union representatives say the workers will remain on strike until the National Motorworks Company agrees to a 15% wage increase and improved health benefits. I really cant afford this break from work right now, financially speaking, said one plant employee, but this is for my future and my familys future. The way things are now, I cant even afford to take my kids to the doctor. The National Motorworks Company is the largest producer of automobiles in the country. Why is the automobile plant closed? = The worker are on strike. it a holiday The worker need a break they have produced too many automobiles What do the workers want? = Higher salaries and health insurance To produce more automobiles A day off to go to the doctor To spend more time with their families MEMO To: Carlos Divietro Vice President From: Francesca Stein Personal Manager Re: Working hour This is the agreement about employees working hours between us and the Worker Union. 1. Office hour starts at 9.00 a.m. and ends at 6.00 p.m.

2. The maximum overtime working hours of each employee is 30 hours per month and 10 hours per week. 3. These employees receive either overtime payment or a holiday. Who writes the memo? The President The Workers Union = The Personal Manager The President and the Personal Manager What is the memo about? employees union employees payment employees holiday = employees working hours What time does the office hours end? = 18.00 9.00 3.00 17.00 How many extra hours per month do employees work? 9 10 = 30 40 How does the company pay employees for their extra working hours? by money by providing free vacations by gifts = by money and providing free vacations Healthy eating is one of the most important ways you can help yourself (and your family) to feel well and be well. Eating is an important part of everyone's life and should be enjoyable. Foods are chosen for all sorts of reasons, not just for nutrients. Cost, availability, religion and the way you live may all affect the choices you make about the foods you eat.

Eating for health does not mean becoming obsessed with foods you think are good for you and avoiding those you think are bad. It is a matter of balance, moderation and variety. According to the passage, what are the reasons of choosing foods? = availability, religion, cost and the way you live nutrients your hobbies only cost What does eating for health mean? becoming obsessed with foods you think are good for you = a matter of balance, moderation and variety avoiding foods you think are bad eating as much as possible What is the suitable title for the passage? Reasons of Choosing Foods Culture of foods Importance of Eating = Healthy Eating Martin is in a hurry. He is late to work again. Martin's boss doesn't like it when he is late. Martin was late last week. His boss told him not to be late again. You cant be late anymore, said Martins boss. Martin thinks he might lose his job if he is late again. The time is now 7:15 am. Martin needs to be to work by 7:30. It takes him 22 minutes to drive to work. Things dont look good, he says to himself. What does Martin think will happen if he is late to work again? He might get a pay cut. He might need to buy a watch. = He might lose his job. He might need to learn to tell time. If Martin leaves the house at 7:15, what time will he get to work? 7:32 = 7:37 7:40 7:52

Get ready for our team-building exercise! On Thursday, December 3, 2009, the company will hold a whole-day teambuilding exercise at the Claremont Beach Resort in San Diego. The activities in the morning will be done in the following order: bountyhunting, tug-of-war, boat-building, and team relay. After lunch, we will do puzzle-solving exercises in separate groupings. We are doing these exercises to promote the following skills in the organization: creativity, innovation, flexibility, and teamwork. The full participation of everyone is encouraged. Assembly will be at the campus cafeteria. We will have breakfast there at 6:30 a.m. and the company bus will leave at exactly 8:00 a.m. Casual dress and sports get-ups are musts. We will have lunch and snacks at the beach resort. What is the first activity of the day? boat-building tug-of-war team relay = bounty-hunting What should participants bring? snacks = casual clothing lunch crossword puzzles How long will this activity be hold? 12 hours a whole weekday = a day a week How will they do puzzle-solving exercises? individually in chorus in pairs = in separate groupings What is the purpose of the activity? = to improve company teamwork to come up with new product ideas to foster company loyalty

to prove employee well-being

Hello. My name is Roberto Carlos. I am from Brazil. I live in the North of Brazil, in a small town . I am still single , but I have a girlfriend. She is Ceila. She works for a bank in the town centre . She can speak English, Russia and a little of Italian. I also work for a bank, but my bank is 4km away from the centre of the town , so I get up very early in the morning ,around 5:00 a.m . I leave home for work at 6 a.m . I go to work by bus , it take me 30 minutes to get to my bank. When I get to the bank, I have breakfast at a restaurant nearby . The normal time to start work at my bank is 8:00 a .m . I finish my job at 5:30 p .m . I l love my job very much
What time does his bank usually open ? at 7:00 a. m = at 8.00 a. m at 7:30 a. m at 7:45 a. m What is his girlfriends name ? = Ceila Daisy Mary Jenny W hat is not true about Roberto Carlos ? He is single He works for a bank = He goes to work by car He likes his job Letter to the Editor of Traveler International Magazine: Dear Editor, Thanks very much for your great story about Moscows Apothecary Island. Probably only the most experienced travelers to Russia know about that fascinating place. I certainly never knew the city of Moscow had an island. I guess its easy to forget that cities have islands places with their own history, character, and charm. Robert Yang Hong Kong What is the main point of the letter?

= Knowing about Moscows island is a good surprise Moscow has its own history, character, and charm Travelers to Moscow are inexperienced Not enough people travel to Russian What do we know for certain about Robert Yang? He was born in Hong Kong = He is grateful for the story about Moscows Apothecary Island He thinks that Russia is a fascinating place Someday he will visit Moscows Apothecary Office Center Towers This is to inform all tenants that tomorrow morning, October 10 th, service work will be performed on the building fire alarm system between the hours of 8:30 and 10:00. As part of this procedure, it will be necessary to test the alarm and you may hear it go off three or four times in the course of the morning. Do not be concerned when you hear the alarm go off. It is part of the normal service routine. If you have any questions, please contact the building superintendents office. Thank you for your patience. What is the purpose of this notice? = To let the tenants know that the fire alarm system will be repaired. To tell tenants about a fire that occurred in the morning. To warn tenants about the danger of fires To inform tenants about what to do in case of fire. Korean banks normally close at 4 p.m. on weekdays and open only from Monday to Friday. Lately however, some banks are starting to stay open later and even offer weekend hours to cater to those who cannot find time for banks during their normal working hours. Hana Banks Seoul branches at Gang-dong and Jungye and its Byeongejom branch in Gyeonggi operate everyday from 11 a.m. to 8 pm, closing only for the New Years Day and Chuseok holiday. There are also banks that operate on Sunday, mainly to support migrant workers in Korea. These people need to do banking on Sunday as many work through Saturdays with little free time. Its win- win situation as banks can also profit from extra charges on Sundays. What is the normal closing hour of Korean banks? 11 a.m. 7 p.m. 8 p.m.

= 4 p.m. In paragraph 1, what does the word lately mean? = recently not early enough late too early The phrase cater to in paragraph 1 is closest in meaning to? complete with compare to = support conflict To make it more convenient for customers, what have Korean banks done? stay open later open at weekends open in the evening = both a and b In paragraph 2, what does the word operate mean? control = open close happen Korean banks normally close at 4 p.m. on weekdays and open only from Monday to Friday. Lately however, some banks are starting to stay open later and even offer weekend hours to cater to those who cannot find time for banks during their normal working hours. Hana Banks Seoul branches at Gang-dong and Jungye and its Byeongejom branch in Gyeonggi operate everyday from 11 a.m. to 8 pm, closing only for the New Years Day and Chuseok holiday. There are also banks that operate on Sunday, mainly to support migrant workers in Korea. These people need to do banking on Sunday as many work through Saturdays with little free time. Its win- win situation as banks can also profit from extra charges on Sundays.

According to the passage, a win-win situation is a situation in which.......... = both customers and the bank can benefit only the bank can earn a lot of profits the customers and the bank complete to earn benefits the customers earn more profits than the bank According to the passage, many migrant workers in Korean. never do banking can loan money. = have to work on Saturdays. work in bank