Course name Operations Management

Course code 889OPS ( Full Credit Course)

Term:Full Time MBA ( HR) Trimester III ( Dec-2012-March-2013) Course objective: 1] To introduce Operations Management as the basic and critically important function in a business endeavor. 2] To expose the students to some of the important concepts in Operations Management. Evaluation Criteria ( in %) Class Test/Quizzes/Assignments: (10+10) Mid trimester Exam:[Common]: End Term Exam:[Common]: Faculty: Prof. P. B. Owalekar, Sessionswise Outline Sr. No 01 Topics Introduction to Operations Management Details Reference/Cases/Read ing Material Ch: 1 & 2 Case: A [ Hazel] 20 30 50

02, 03

Defining an Operations Function, Scope of Operations Management, Historical evolution of Operations Management, Operation as a process to generate Goods and /or Services, Difference between Goods and Services, Goods-Service Continuum, Productivity, Concept of Productivity, Basic Strategy and Productivity Indices, Competitiveness Mission-Goal-Strategy-TacticOperation., Operations Strategy: Quality based strategies , Time-based Strategies. Competitiveness, Distinctive organizational competencies. Location Decisions Factors influencing national and international location decisions, Location decision methods[ Factor Rating, Centroid etc],

Ch: 1 & 2, R.M: Productivity Gains at Whirlpool

04

Ch: 8

05, Managing 06, Projects 07 and 08 09 Product-Process Matrix

10

Layouts

11 & 12 13, 14

Inventory Management

15 16, 17

Quality Management

Concept of a project; Project characteristics, Activity Net-work Analysis. Critical Path Method [ CPM], Project Evaluation & Review Technique[ PERT], Probabilistic estimation of project completion . Mid-Term Examination[ Common] Process view of operations- Types of production systems: Project, Job, Batch, Mass[ Assembly line], and Process. PLC stage and choice of appropriate production system. Types of layouts; Fixed Position, Product, Process, Hybrid and Cellular layouts. Some Service Facility layouts Case: B discussion with reference to various concepts covered in earlier sessions Inventory defined,Need for inventory management,P and Q system of Inventory Management, Selective Inventory Control Techniques. Deterministic Inventory Control Models: EOQ, EBQ and EOQ with price break. Case: C Discussion Concept of Quality, Dimensions of Quality [of a Product and a Service ], Cost of Quality, Appropriate level of quality. Introduction to TQM Philosophy. Quality control charts : X- bar, R chart, p and np chart and c chart,

Ch: 17

Ch: 6

Ch: 6

Ch: 11 Case: B [ UPD Manufacturing]

Case: C [ Tiger Tools]

18, 19

Core Logic of JIT, Concept of Lean R.M: Developing the Manufacturing, TaichiOnhos seven JIT Philosophy wastes,Toyota Production System R. M: The Toyota Way [ TPS] by Liker 20 Theory of TOC concepts, Dr. Goldratts The R. M: The Goal by Dr. Constraints Goal based stydy of TOC E. Goldratt concepts,Synchronous Manufacturing [ Optimized Production Technology], DBR Manufacturing, Management of Bottlenecks. Cases to be discussed: [ will be provided to students beforehand]

JIT and Lean Operations

Cases: 1] Case: A: Hazel [ Op. M. by Stevenson,8th Ed, pp 28] 2] Case: B UPD Manufacturing [ Op. M. by Stevenson, 8th Ed, pp 532. 3] Case: C Tiger Tools [ Op. M. by Stevenson, 8th Ed. pp 467. Reading Material : As indicated above ,will be made available to students . References: Sr. No 01 Tittle of the book/Edition Operations Management / 8th Ed. [ Selected as a Text Book] Chapter references above are from this book] Operations Management/7th Ed. Operations Management/11th Ed. The Goal Author/s William J. Stevenson Publisher McGraw-Hill

02 03 04

L.J.Krajewaski&L.P.Ritzma n Chase, Jacobs and Aqualino Dr. E. Goldratt

Pearson Education McGraw Hill

Pradeep B. Owalekar