Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601) Acer Aspire 5738 iTunes 9.0.1.

8 QuickTime 7.7.3 FairPlay 1.5.18 Apple Application Support 2.3.2 iPod Updater Library 9.0d11 CD Driver Not Available CD Driver DLL Not Available Apple Mobile Device 6.0.1.3 Apple Mobile Device Driver 1.63.0.0 Bonjour 3.0.0.10 (333.10) iTunes Serial Number 624605419DABC9EB Current user is an administrator. The current local date and time is 2013-02-17 21:50:03. iTunes is not running in safe mode. Video Display Information Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family **** External Plug-ins Information **** No external plug-ins installed. The LowerFilters values in the Windows registry are invalid. Go here for more information: http://support.apple.com/kb/TS2372 **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {D8A9F52D-8DB8-4AB6-AD41-1D325B96CF01} Description: Microsoft Virtual WiFi Miniport Adapter #3 IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 07:00:00 1970 Lease Expires: DNS Servers: Adapter Name: {0701F4E5-ABBC-4E70-871A-F83D436385E2} Description: Anchorfree HSS VPN Adapter IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 07:00:00 1970 Lease Expires: DNS Servers: Adapter Name: {FBED062F-1320-45B3-9BD6-B192AA59CB36} Description: Qualcomm Atheros AR5B93 Wireless Network Adapter IP Address: 192.168.1.10 Thu Jan 01 07:00:00 1970 Thu Jan 01 07:00:00 1970

Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.1 DHCP Enabled: Yes DHCP Server: 192.168.1.1 Lease Obtained: Sun Feb 17 19:16:08 2013 Lease Expires: DNS Servers: Mon Feb 18 19:16:08 2013 192.168.1.1 192.168.1.1

Adapter Name: {890B5A91-655A-4A46-AC8D-439AAD65DB02} Description: Broadcom NetLink (TM) Gigabit Ethernet IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 07:00:00 1970 Lease Expires: DNS Servers: Active Connection: LAN Connection Connected: Yes Online: Yes Using Modem: No Using LAN: Yes Using Proxy: No SSL 3.0 Support: Enabled TLS 1.0 Support: Enabled Firewall Information Windows Firewall is off. Connection attempt to Apple web site was successful. Connection attempt to iTunes Store was successful. Secure connection attempt to iTunes Store was successful. Secure connection attempt to iPhone activation server was successful. Last successful store access was 2013-02-17 21:48:10. **** iPod/iPhone Connectivity Tests **** iPodService not found. iTunesHelper 9.0.1.8 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. Universal Serial Bus Controllers: Intel(R) Intel(R) Intel(R) Intel(R) Intel(R) Intel(R) Intel(R) Intel(R) ICH9 ICH9 ICH9 ICH9 ICH9 ICH9 ICH9 ICH9 Family Family Family Family Family Family Family Family USB Universal Host Controller - 2934. Device is working properly. USB Universal Host Controller - 2935. Device is working properly. USB Universal Host Controller - 2936. Device is working properly. USB Universal Host Controller - 2937. Device is working properly. USB Universal Host Controller - 2938. Device is working properly. USB Universal Host Controller - 2939. Device is working properly. USB2 Enhanced Host Controller - 293A. Device is working properly. USB2 Enhanced Host Controller - 293C. Device is working properly. Thu Jan 01 07:00:00 1970

No FireWire (IEEE 1394) Host Controller found. **** iPhone/iPod Touch Sync Tests ****

No iPhone or iPod found.