Apresentacao

Information Society Strategic Program Electronic Government Action Plan
Improving Governance and Service Delivery through E-Government: the Case of Cape Verde
AGENDA
1- Information Society Development Strategy 2- Electronic Government Initiatives
Indicadores de Desenvolvimento Humano

C. Verde ndice Desenvolvimento Humano PIB per capita (PPP US$) PIB per capita rank Populao Taxa de Urbanizao Exportao bens e servios/PIB Importao de bens e servios/PIB Indstria/PIB Servios/PIB 105 5,000 93 470 000 56 % 30,1 % 65,1 % 16,4 % 72,8 % Maurcias 64 10,810 49 1 200 000 43 % 60,7 % 56,9 % 31,1 % 61,9 % Seicheles 35 18,232 33 80 000 50 % 78,2 % 80,9 % 30 % 67,1 %
Presentation
Information Society Strategic Program (ISSP) and Electronic Government Action Plan (EGAP)
The Information Society Strategic Program (ISSP) encapsulates de Electronic Government Action Plan (EGAP). Both constitute the reference documents for ICT in Cape Verde.
The Information Society Strategic Program (ISSP) and the Electronic Government Action Plan (EGAP) adopt a framework based on the strategic goals of Cape Verde, on the relevant international experience, on previous efforts and on budget limitations.
Strategic Development Objectives (GOP) National Development Plan Government Program Poverty Reduction and Competitiveness Program Sectoral Strategic Plans
Development Strategy
National Budget WSIS
Medium-Term Expenditure Framework
Budget Framework
Information Society Strategic Program
IS International Framework
AISI
Multi-lateral and Bi-Lateral Financing
National Documents on the IS
International and National IS Programs
Strategic Guidelines for the IS
National Forum on the IS
UN National Report on Human Development
Evaluation Status Report on ICT
Strengths
Strong political will to promote ICT; Strategic and operational dedicated institution (NOSi, CIISI); Practice of good governance recognised internationally; Existing National technological infrastructure; Government communications network; High number of applications developed for public administration; Tele-density index above African average.
Information Society Strategic Program Electronic Government Cape Verdeans around the Action Plan World; Relationships with relevant markets and decision centres: EU, USA, Portugal, West Africa; Ongoing projects have built high level of mobilization; Positive record facilitates international financing; Young population, receptive to digital culture.
Opportunities
Weaknesses
High cost of telecommunications; Lack of financing capacity for ICT projects; Insularity makes it difficult to build infrastructure & create sustainable markets; Economic structure based on micro-businesses with low investment capacity; Weak service provision market (Infrastructure & Demand); Lack of broad band services; Underdeveloped legal framework regarding ICT and lack of competition in the telecommunication sector; Lack of policy and practice for attracting foreign investment in ICT; Weak digital culture in public administration; Low levels of digital literacy; Lack of trained professionals.
Threats
Regulatory environment still maturing; Balance between private service providers and state-owned dedicated institution; Different levels of digital readiness in each island may increase digital divide; Low levels of entrepreneurship may reduce the development of new ICT companies; Lack of awareness and knowledge in ICT by traditional sectors.
Cape Verde has a good potential to move up fast in the United Nations world rank of e-Government Readiness, by acting decisively on the webization component.
Cape Verdes Goals for E-Governance

1,00 0,90 0,80 0,70 0,60 0,50 0,40 0,30 0,20 0,10 0,00
0,59 0,46 0,46 0,41 0,41 0,34 0,32 0,30 0,25 0,88
Objective: Objective: Overcome world average Overcome world average Rank among African leaders Rank among African leaders Get closer to Europe Get closer to Europe World Average (0,41) African Average (0,25)
ia
er ic a
As
si a
ni a
pe
Ce nt ra lA
Eu ro
Ea st er n
Ve rd e
be a
ic a
As
O ce a
Am er
Ca rib
nt ra lA
te rn
an d
W es
th
Ca pe
ut h
Ce
So
an d
So
ut h
Source: Adaptation of Global E-Government Readiness Report 2004, United Nations

8
So
ut h
an d
or
Af
ric a
ia
E-Government Readiness Index Desagregado Cabo Verde em frica

0,90
0,80
0,80 0,70 0,60

0,51 0,54
0,77
0,50 0,40 0,30 0,20 0,10 0,00

0,17 0,18 0,08 0,06 0,01 0,01 0,17 0,34
Maurcias ndiceGlobal Webizao
C abo Verde Infraestruturas de Telecomunicaes
Niger C apital Humano
Fonte: Adaptao do Global E-Government Readiness Report 2004 das Naes Unidas
9
The Information Society Strategic Program and the Electronic Government Action Plan will allow Cape Verde to leap-frog development and to reinforce national cohesion.
Themes That Provide a Framework to ISSP and IGAP
Development Themes 1. Promote good governance 2. Promote economic competitiveness 3. Develop and enhance human capital 4. Develop infrastructure and planning 5. Improve the social welfare system Themes for the Information Society Consolidation 6. Create a stimulating environment 7. Create the supporting organizational architecture 8. Guarantee sustainable financing 9. Develop a consistent monitoring system
10
The ISSP is based on seven ICT vectors, subsequently sub-divided into nine pillars of intervention.
1. Connectivity/ Accessibility Contents, Applications, Services 2. Electronic Government 3. Digital Economy
4. Social Interventions
5. New Competences
6. Enabling Environment: 6. Enabling Environment: Regulatory, Legal, Fiscal Regulatory, Legal, Fiscal
7. Organizational and Financial Architecture 7. Organizational and Financial Architecture External Factors External Factors
11
The Information Society Strategic Program contains precise objectives.
Provide Access for All: Basic infrastructure and national cohesion; Increase connectivity and universal presence; Widely accessible interactive quality public services; Improve efficiency, effectiveness and transparency in Public Administration;
Bring Government Closer to Citizens:
Create New Business Opportunities a more dynamic economy, increasingly integrated within the global economy, overcoming the limitations of insularity: Improve competitiveness through ICT; Develop a dynamic ICT sector capable of generating taxes and jobs;
Increase the Quality of Life social interventions to combat poverty and reinforce solidarity: Promote womens involvement in ICT; Support environmental and food balance; Train Cape Verdeans on ICT; Modernize the education system through ICT.
12
Build New Competences:
Pillar 1 Provide Access for All
Pillar 2 Bring Government Closer to Citizens
Pillar 3 Create New Economic Opportunities

A dynamic economy fully integrated within the worldwide economy, with efficient and automated businesses well integrated in the new information age Axis 3.1.
Information Society Strategic 5 Pillar 4 Pillar Program Electronic Quality Build New Increase the Government Action Plan
of Life Competences
A country digitally connected and linked to the rest of the world, promoting massified access of all citizens to the information and communication services and universal presence Axis 1.1.
Client oriented quality public services, based on interactive online and multiplatform availability
A more efficient social system capable of ensuring food security, a protected ecosystem and promoting increased womens involvement
Human capital with the necessary capacity to face the Information Societys new challenges and meet the countrys development needs
Development of Communications Infrastructures Axis 1.2.
Promotion of Accessibility and Digital Cohesion Axis 1.3. Universal Presence
Pillar 2 Pillar 3 Pillar 5 Pillar 1 Pillar 4 Bring Government Closer Business Create New Build New Competencesof Life Provide Access for All Increase the Quality to Citizens Opportunities
Interactive Public Services Improve the Competitiveness of Economy and Businesses Axis 3.2. Stimulation of the Electronic Business Axis 3.3. Promotion of New Business Opportunities Food Security ICTs in Schools Axis 2.2. Axis 4.2. Axis 5.2. Electronic Democracy Axis 2.3. Efficient Public Administration Axis 2.4. Health for All Axis 2.5. Environmental Management and Spatial Planning Axis 4.3. Women in Society ICTs in Higher Education Axis 5.3. ICTs in Civil Society
Axis 2.1.
Axis 4.1.
Axis 5.1.
Anchor Projects
National Initiative for Accessibility and Broadband (INABL)
A dynamicHuman capital with capacity economy, duly A more efficient social in system, Interactive andintegrated to the global food security, transactionalrespond to the new A country digitally connected, economy, with efficient ecosystem and quality public services, client- protected the Information a challenges of with wide access by all available on-line. fully automated its businesses, more active presence of oriented, Society. citizens to information and and networked. women in ICT. services.
Qualification of the Public Administration Human Resources Axis 2.6. Technological Capacity Anchor Projects Citizens Portal Anchor Projects Anchor Projects Anchor Projects ICTs in the Business Environment Information System for Food Security Geomatics Plan for Cape Verde Environmental Information System Environmental Observation and Monitoring System Financing Program for Telecentres and ICT Businesses owned and managed by Women Equipping Primary and Secondary Schools with ICTs Virtual Campuses Knowledge Portal Public Administration Online Program Citizens Electronic ID Number Modernization of Public Administration Back-Office Processes Presential Electronic Voting Pilot Project Internet in the Business Environment Strategic Study on the Development of an ICT Cluster Financing Program for New ICT Businesses Incubation Centres and Cyberpark National e-Learning Platform Certified Training in ICTs
Internet Access Massification Program
Implementation and Consolidation of the National System for Digital Credentiation and Certification Integrated Financial and Budgetary Management System
(Cont.)
13
Pillar 6 Promote a Stimulating Environment

Axis 6.4. Creation of Incentives for the Development of ICTs
A stimulating environment that automatically promotes the universal access and use of ICTs at affordable prices, the accelerated growth of the ICT sector and the Information Societys sustainability Axis 6.1. Definition and Approval of New Policies Anchor Projects Axis 6.2. Creation of an Agile and Progressive Regulatory Framework Axis 6.3. Modernization of the Legal Framework
Pillar 6 Promote a Stimulating Pillar 7 Reinforce Leadership Environment Pilar 9 Measure to Develop
Renegotiation of the Telecommunications Concession Axis 7.1. Axis 7.2. Strong Political Support Centralized Strategic and Operational Coordination Anchor Projects
Reinforcement of the Regulatory Framework
ICT Legislation Updating Program
An agile, participative and highly operational institutional framework capable of promoting sustainable efforts towards the development of the Information Society in Cape Verde Axis 7.3. Reinforce the central, sectoral, intraministerial and local capacities Axis 7.4. Adoption of a Stakeholders Strategy Axis 7.5. High Communication and Reporting Level Axis 7.6. Promotion of Sustainable Financing
A stimulating environment Pillar 7 An integrated observation automatically promoting Reinforce Leadership system capable of evaluating access and broad utilization the implementation growth of ICT at low prices,of the Pillar 8 Invest to Grow ISSP sector and sustainable of ICTand of its impacts, An institutional framework allowing development of the Pillar 8 for better decisioncapable of supporting efforts making, transparency Information Society. and Invest to Grow to develop a sustainable credible action. Information Society. A 9 Measure and agile financial Pillarformalto Develop system capable of ensuring a seamless implementation of the ISSP.
Creation of an Entity Responsible for the Coordination of the Information Society in Cape Verde Axis 8.1. Building Financing Capacity Anchor Projects Implementation of the ISSP Financing Fund Axis 9.1. Axis 9.2. Organizational and Operational Capacity Building Anchor Projects Creation of an Information Society Observatory
Setting up of the Partnership for the Information Society
Training Plan for the Central and Local Public Administration and for the Partnership
Holding of Forum II on ICTs in Cape Verde dedicated to the Information Society Strategic Program
A formal and agile financing system capable of ensuring a seamless implementation of the ISSP, contributing to achieve higher levels of sustainability in the long term Axis 8.2. Financing Management and Allocation Policies
ISSP Road-show for Fund Raising
An Integrated Observation System to monitor the progress of the ISSP measures and actions and their impact, enabling support to political, strategic and operational decision-making and fostering transparency and credible action Axis 9.3. Promotion and Dissemination of Information
Integrated Observation System Design
Building of the Base Model for the Evaluation of the Information Society Development Indicators
14
The estimated investment associated with the implementation of the ISSP is 68.290 Millions Euros, over 5 years, that is, 14 Million Euros per year, or 3.8% of the National Budget (2006).
Action Pillars Pillar 1. Provide Access for All Pillar 2. Bring Government Closer to Citizens Pillar 3. Create New Business Opportunities Pillar 4. Increase the Quality of Life Pillar 5. Build New Competences Pillar 6. Promote a stimulating environment Pillar 7. Reinforce leadership Pillar 8. Invest to grow Pillar 9. Mesure to develop Total ISSP
Value
(000 )
13% 7% 10% 23%
13.400 28.390
17%
10.400 4.400 8.350 850 1.100 500 900 68.290
8% 13% 6% 3%
Pilar 1. Acessibilidade para Todos Pilar 2. Governao Mais Prxima dos Cidados Pilar 3. Novas Oport unidades Econmicas Pilar 4. Increment o da Qualidade de Vida Pilar 5. Capacit ar para Inovar Pilar 6. Um Cont ext o Est imulant e Pilar 7. Liderana na Aco Pilar 8. Invest ir para Crescer Pilar 9. Medir para Desenvolver
82 Projects/Activities
15
The Electronic Government Action Plan is encapsulated by the Information Society Strategic Program.
1. Connectivity/ Accessibility Contents, Applications, Services 2. Electronic Government 3. Digital Economy
1. Public Services
2. Electronic Democracy
3. Efficient Public Administration 4. Health for All 5. HR Qualification 6. Technological Capacity
4. Social Interventions
5. New Competences
6. Enabling Environment: 6. Enabling Environment: Regulatory, Legal, Fiscal Regulatory, Legal, Fiscal
7. Organizational and Financial Architecture 7. Organizational and Financial Architecture External Factors External Factors
16
The Electronic Government Action Plan is focused on six actions axes.
Axis 1 Interactive Public Services Axis 6 Technological Capacity Axis 2 Electronic Democracy
A Government A Government Closer to Citizens Closer to Citizens

Axis 5 Qualification of PA Human Resources Axis 4 Health for All Axis 3 Efficient Public Administration
17
I Interactive Public Services

1. 1. Citizens Citizens Portal Portal 2. 2. Public Public Administration Administration Online Online 4. 4. Modernization Modernization of Back-office of Back-office Services Services
II Electronic Democracy
The Electronic Government Action Plan contains 22 anchor projects, distributed by the six axes.
3. 3. Citizens Citizens Electronic ID Electronic ID
5. 5. Electronic Electronic Vote Vote
6. 6. National National System of System of Authent. And Authent. And Certification Certification
Promote a Stimulating Context
III Efficient Public Administration

7. 7. Integrated Integrated Budgetary Budgetary Management Management System System 8. 8. State State Revenues Revenues 9. 9. Registry and Registry and Notary Notary Management Management System System 10. 10. Electronic Electronic Public Public Purchases Purchases
Create New Economic Opportunities
IV Health for All

11. 11. Health Portal Health Portal 12. 12. Health Health Information Information System System 13. 13. Sanitary Sanitary Information Information System System 14. 14. Telemedicine Telemedicine Program Program
Increase the Quality of Life
V Qualification of PA Human Resources

15. 15. Training Training Program for Program for the Central the Central Public Admin. Public Admin. 16. 16. Training Training Program for Program for the Local the Local Public Admin. Public Admin. 17. 17. Human Human Resources Resources Management Management 18. 18. Public Admin. Public Admin. And Civil And Civil Servants Servants Portal Portal
Build New Competences
VI Technological Capacity
19. 19. Government Government s Network s Network 20. 20. Data Data Warehouse Warehouse 21. 21. Equipping Equipping Central and Central and Local Public Local Public Admin. Admin. 22. 22. Optimization Optimization of Public of Public Admin. Admin. Software Software
Reinforce Leadership
(Expansion and (Expansion and Consolid.) Consolid.)
18
The estimated investment over five (5) years is 23,66 Million Euros, representing 46% of the Information Society Strategic Program and an annual investment of 4,7 Million euros.
Axes of Action Axis 1. Interactive Public Services Axis 2. Electronic Democracy Axis 3. Efficient Public Administration Axis 4. Health for All Axis 5. Qualification of the Public Administration Human Resources Axis 6. Technological Capacity Total EGAP
Value
(000 )
17% 31% 4%
4.700 1.060 7.730 4.180 1.650 9.070 28.390
6% 15%
27%
Eixo 1. Servios Pblicos Interactivos Eixo 3.Administrao Pblica Eficiente Eixo 5. Qualificao dos Recursos Humanos
Eixo 2. Democracia Electrnica Eixo 4. Sade para Todos Eixo 6. Capacidade Tecnolgica
71 Projects/Activities
19
The success of the efforts towards the development of an Information Society and Electronic Government in Cape Verde require a structural approach.
Base for the Sustainability of Results
Critical Success Factors:
Participation and commitment of key players Awareness of key decision makers and society Alignment with the national strategic plan and national budget Guarantee of financing and reinforcement of organizational capacity Constitution of a Steering dedicated exclusively to the implementation of both plans
Widespread social participation Strong political support Organizational architecture Sustainable financing
20
E-Gov Initiatives
Contents
E-GOV
National network
State of the Art IT
21
Integration
ISSAT Certified
Sustentability
IDENTIFICATION & AUTHENTICATION ELECTRONIC PAYMENT SYSTEMS
IGIS-Integrated Government Information System

IFMIS
Other Systems
Registos
GIS
Saude Eleitoral
Educao
SIM
Accountability
Transparency
CABO VERDE DIGITAL
Security
22
Information Technology Infrastructure Network Management
Electronic Government Action Plan
Security
App. Data Bases Sistems Communication

Nation wide Harmonization
LINUX
23
Voip Project
Portugal Embassy
Internet
Ministry Health Media Gateway
Content Switching (SIP)
Central Network
PBX
Local PSTN
Government Directory LDAP Server Toll GW 195.91.160.4
Ministry Finance Media Gateway
PBX
Local PSTN
PSTN Collab oration

Technological convergence
HR
24
More than 50 sites developed and published
25
WWW The Highway
Web Oriented Access (n tier Architecture) PKI Infrastructure
26
National Network
On-Line Institutions Presidencia da Republica Assembleia Nacional Supremo Tribunal Todos os Ministrios Municipalities: Sal, S. Vicente, Praia Projecto Municipios Interior de Santiago Institutes
3.000 Computers in 20.000 Public servants
10.000 Computers by 2010

27
Communication Infrastructure
Completely managed by NOSI

28
Fixed Wireless
Mt. Tchota
Min Fin NOSI INIDA
Assomada
Sta. Cruz S.D
29
Fiber Optic Infrastructure
South America
ATLANTIS II Intercontinantal Fiber Optic Network
Europe
30
Network centrally managed
500 ns Monitorizao Estatsticas Ver em aco. 150 Dispositivos Routers, Switch, APs, Radios
31
SIGOF Architecture Central & Local Gvt

Sistema de Preparao do Oramento
Previses Macroeconmicas Sistema de Informao de suporte
Definio de Limites
Quadro Despesas mdio prazo (QDMP)
Preparao do oramento sectorial

E-Debt
Oramentos anuais
E-Loan Sist. Inf. para gesto de financiamentos doaes e Participaes E-Procurement
Budget Approval Nucleo das Funes da Gesto Financeira

E-Budget execution Receitas Pagamentos Fluxos de Emprstimos e doaes Central Bank
E-treasury
E-Revenue
Gesto do Oramento e relatrios E-Accounting (central) Registo de Transaces e Balanos
E-Human Resource Mgt
E-Auditing
E-Accounting Sectors
E-Monitoring and Evaluation
32
SIGOF CYCLE
Fiscal planning & management
Costs
NOSI implementation
Financial cost US$ 5m Time and effort 7 years
External audit and external review Information feedback
Budget preparation & enactment
Transaction accounting, recording and reporting
Budget execution revenue raising, expenditure, loans
33
Budget Preparation
Plafond Macro
Introduo Plafond (DGO)
Publicao de Mapas e Intranet
Introduo proposta (Ministrios)
Negociao e Homologao
34
Budget Execution
Inline Agencies
Srv1
Docs manual expedition
Docs manual expedition
Paper Payment order
Srv1 Accounting Treasury
Central Bank
Srv1
Srv1
Unefective archiving
Paper response
35
Budget Execution
Cabimenta
Autortiza
Financial Controller
Compensa Liquida
Paga
36
Paper free Execution

Phisical Archive
Srv1
Document imaging availabe E-Docs
Srv1 Accounting Treasury
Central Bank
Srv1
Srv1
E-Archive
Electronic Relationship
37
DGCI Tax Database
38
DGCI / Police Tax Database
39
DGCI Tax Database
40
Reporting
41
Human Resources
Administrative management Servants E-File Salaries Budget Integration TAX Integration Social Security Integration
Meter imagens dos RH e salarios
42
SNIAC
Sistema Nacional de Identificao e Autenticao Civil
CNI
Carto Nacional de Identidade
SGM Servio de Gesto da Mobilidade
Modelo de Recenseamento
43
Carto Nacional de Identidade
Facilitar a vida dos cidados, atravs da agregao fsica de vrios cartes (carto federador);
Garantir maior segurana na identificao do cidado Alinhar o sistema de identificao civil dos cidados nacionais com as recomendaes Internacionais e harmonizar com as melhores prticas
Instrumento fundamental para o Sistema Nacional de Identificao e Autenticao Nacional Potenciar o uso dos servios electrnicos, com recurso a meios de autenticao e assinatura digital Contribuir para a melhoria da prestao dos servios pblicos, alinhando a modernizao organizacional e a tecnolgica Potenciar a competitividade nacional por via da reengenharia e da simplificao de processos e procedimentos Racionalizar recursos, meios e custos para o Estado, para os cidados e para as empresas Viabilizar a criao de novos paradigmas para a prestao de servios pblicos
CNI
44
Biometria
45
46
Modelo Actual de Atendimento
Criar uma empresa?
Servios Pblicos Registos Impostos Municpio Comrcio Industria Turismo
Mltiplos Atendimentos Repetio de formulrios Pouca consistncia Duplicao de esforos Perda de tempo
47
Modelo Actual de Atendimento
Servios Pblicos SA Registos Impostos B R Municpio O K Comrcio E Industria R Turismo
Mltiplos Atendimentos Repetio de formulrios Pouca consistncia Duplicao de esforos Perda de tempo
SS www
SA
48
House of the Citizen A new paradigm
49
One Stop Shop
50
51
52
Acesso ao domnio Privado
53
54
Integration the main factor
55
the commitment
56
57
58
59
60
E-Citizen
61
62
63
64
Our Opportunity
Cabo Verde Front Offices Departments Information Systems Data Bases Operating Systems Communications Net. Inf. + advanced ctys
65
E-Collaboration
66
Improving Governance and Service Delivery through E-Government: the Case of Cape Verde
Thank You
67

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Information Society Strategic Program Electronic Government Action Plan

Information Society Strategic Program Electronic Government Action Plan

Information Society Strategic Program Electronic Government Action Plan

Indicadores de Desenvolvimento Humano

Information Society Strategic Program Electronic Government Action Plan

Information Society Strategic Program Electronic Government Action Plan

Information Society Strategic Program Electronic Government Action Plan

Medium-Term Expenditure Framework

Information Society Strategic Program

Multi-lateral and Bi-Lateral Financing

National Documents on the IS

International and National IS Programs

Strategic Guidelines for the IS

National Forum on the IS

UN National Report on Human Development

Evaluation Status Report on ICT

Information Society Strategic Program Electronic Government Action Plan

Cape Verdes Goals for E-Governance

Source: Adaptation of Global E-Government Readiness Report 2004, United Nations

Information Society Strategic Program Electronic Government Action Plan

E-Government Readiness Index Desagregado Cabo Verde em frica

0,80 0,70 0,60

0,50 0,40 0,30 0,20 0,10 0,00

Maurcias ndiceGlobal Webizao

C abo Verde Infraestruturas de Telecomunicaes

Niger C apital Humano

Information Society Strategic Program Electronic Government Action Plan

Themes That Provide a Framework to ISSP and IGAP

Information Society Strategic Program Electronic Government Action Plan

1. Connectivity/ Accessibility Contents, Applications, Services 2. Electronic Government 3. Digital Economy

Information Society Strategic Program Electronic Government Action Plan

The Information Society Strategic Program contains precise objectives.

Bring Government Closer to Citizens:

Build New Competences:

Pillar 1 Provide Access for All

Pillar 2 Bring Government Closer to Citizens

Pillar 3 Create New Economic Opportunities

Development of Communications Infrastructures Axis 1.2.

Promotion of Accessibility and Digital Cohesion Axis 1.3. Universal Presence

National Initiative for Accessibility and Broadband (INABL)

Internet Access Massification Program

Pillar 6 Promote a Stimulating Environment

Information Society Strategic Program Electronic Government Action Plan

Reinforcement of the Regulatory Framework

ICT Legislation Updating Program

Setting up of the Partnership for the Information Society

ISSP Road-show for Fund Raising

Integrated Observation System Design

Information Society Strategic Program Electronic Government Action Plan

10.400 4.400 8.350 850 1.100 500 900 68.290

Information Society Strategic Program Electronic Government Action Plan

1. Connectivity/ Accessibility Contents, Applications, Services 2. Electronic Government 3. Digital Economy

3. Efficient Public Administration 4. Health for All 5. HR Qualification 6. Technological Capacity

Information Society Strategic Program Electronic Government Action Plan

The Electronic Government Action Plan is focused on six actions axes.

A Government A Government Closer to Citizens Closer to Citizens

Information Society Strategic Program Electronic Government Action Plan

I Interactive Public Services

3. 3. Citizens Citizens Electronic ID Electronic ID

5. 5. Electronic Electronic Vote Vote

Promote a Stimulating Context

III Efficient Public Administration

Create New Economic Opportunities

IV Health for All