Work Experience in the HR Domain: Name of the Organization: In which of the following HR areas do you currently make use

of HR providers? And in which areas do you make the most use of external providers. * Attracting, Selecting & Recruiting Talent Outsourc ed Placing advertisements for job positions Resume screening Shortlisting Provision of temporary staff Coordination of interview schedules Reference Checks Yes Yes Yes Yes Yes Yes / / / / / / No No No No No No Usage Usage Pattern Pattern - Least Sometim es Usage Patter n Most

* Training & Developing Talent

Outsourc ed Usag e Patte rn Least Usage Usage Pattern - Pattern Sometim - Most es

Development of customized training programs Delivery of technical and computer training Delivery of management training New employee orientation sessions and training Tracking employee training & competencies

Yes / No Yes / No Yes / No Yes / No Yes / No

* Compensation, Benefits & Other Rewards Activities

Outsourc ed Usag e Patte rn Least Usage Usage Pattern - Pattern Sometim - Most es

Annual employee benefit enrollment Salary surveys Delivery of employee performance reviews Design of group level bonus programs Merit pay increase planning & implementation Employee Recognition programs Health & welfare issues

Yes Yes Yes Yes Yes Yes

/ / / / / /

No No No No No No

* Employee Management Outsourc ed Usag e Patte rn Least Usage Usage Pattern - Pattern Sometim - Most es

Addressing employee complaints about co-workers Communicating performance results about the organization to employees (quarterly updates, company dashboards, etc.) Communicating culture and vision to employees Design of organization structure Union/labor relations management Conducting employee attitude surveys Resolution of employee issues and complaints with management Managing Employee Contracts

Yes / No Yes / No

Yes / No Yes / No Yes / No Yes / No Yes/No Yes/No

In terms of the areas in which you make the most use of external providers why did you choose to use external providers? For expert support Cost Saving Time Saving Lack of internal HR staff Company Policy

On a 5-point scale state what have been the trends in use of HRO in the past 3-5 years 1 2 3 4 5 Increased Marginal Remained Marginal Decrease Decreased Increase the same
Based on the information provided on outsourcing in the above question, please indicate the degree of satisfaction / dissatisfaction on the following How satisfied are you with The strategic impact on the HR function (ability to have internal staff focus more on policy / strategy)? The change in service quality in Very Satisfi ed Satisfi ed Neutr al Dissatisfi ed Very Dissatisfi ed

terms of improved performance of HR staff? The degree to which operating costs were avoided or reduced? Your ability to manage outsourcing vendor relationships? The OVERALL impact on the organization?

How has the use of external providers changed the work of the HR department?

___________________________________________________________________________________ ___________________________________________________________________________________ ___________________________________________________________________________________

Provide the most recent data on the overall level of employee turnover (company initiated and employee initiated, include layoffs, terminations and resignations) and/or voluntary (employee-initiated) turnover. Overall turnover: ________% Year __________

Voluntary turnover: ________ % Year __________ Provide the most recent data on the internal employee turnover in the HRM department of the company. Overall turnover: ________% Year __________

Voluntary turnover: ________ % Year __________