What does FedEx deliver today?

EVERYTHING.
Our solutions link 99 percent of the worlds Gdp.

Fast

Across Country

In Town

By Truckloads

By Air

By Ground

Direct to Market

Critical Inventory

Supply Chains

In Boxes

On Pallets

FedEx moves the global economy.

We are a vital resource in an interconnected world. Whether you run a giant corporation that spans the world or a startup that wants to compete in a new market, we can help. We work with you to create solutions that matter to your business.

By Sea

Immediately

On Weekends

Every Address in the U.S.

400 Cities in China

More Than 220 Countries and Territories

FedEx is four highly focused business segments* that can tackle any challenge global commerce presents. They compete collectively, operate independently, and manage collaboratively to create solutions that matter to you.
*Graphic reflects financial reporting segments.

The largest express transportation company in the world.

Cost-effective, small-package shipping.

Company overview 5

High-priority and economical less-than-truckload freight.

Technology and services customized for your business needs.

FedEx Express covers every U.S. address and more than 220 countries and territories. Our global network provides time-sensitive, air-ground express service through 375 airports worldwide.

>150,000
team members

3.5 million 11million

packages (avg. daily volume)
via

MOVE

pounds of freight (avg. daily volume)

>46,000 >40,800
surface vehicles drop boxes
serving

375 >660
airports aircraft

>220
countries and territories

express 7

Tailors FedEx services to help supply-chain management become a competitive advantage for you.

Critical inventory logistics

Transportation management

Fulfillment services

Time-definite, temperature-controlled delivery service

Takes a problem-solving approach to end-to-end shipping services, including customs brokerage, global cargo distribution (even by ocean), and trade facilitation.

Global duty and tax information from WorldTariffSM

Full-service customs brokerage

Transport and brokerage Trade Services

43%

Global ocean distribution

Global air distribution

Trade and customs advisory services

FedEx Ground gives you dependable business-to-business delivery or convenient residential service through FedEx Home Delivery and FedEx SmartPost.

>59,000
team members
deliver

>3.5 million
via

commercial and residential packages (avg. daily volume)

>1.5 million

SmartPost packages (avg. daily volume)

33

ground hubs

30,000
ground vehicles

more locations faster

than any other U.S. ground carrier

serving

ground 9

Offers you day-definite, evening, Saturday, and by-appointment residential delivery. Faster to more residential locations than UPS.

serving virtually

100%
In the evening On Saturday By appointment

Gives you low-weight, low-cost shipping to every residence in the U.S., using the United States Postal Service for final delivery.

All residential addresses in the U.S.

43%
FedEx Post office

All P.O. boxes

All military APO and FPO

With extensive coverage throughout the U.S. (including Alaska and Hawaii), Canada, Mexico, and Puerto Rico as well as service to the U.S. Virgin Islands, FedEx Freight provides less-than-truckload (LTL) choices based on your shipping needs. And FedEx Freight Priority has the fastest published transit times of any nationwide LTL service.

>32,000
team members

>80,000

shipments (avg. daily volume)

1,150

MOVE

pounds (avg. weight per shipment)

using

>14,000
trucks
prOViding

>355
facilities

>65,000
tractors, trailers, and forklifts

priority service and

tO

economy service

United States, Canada, Mexico, Puerto Rico and the U.S. Virgin Islands

freight 11

Provides time-specific, door-to-door, same-day, and next-day delivery of critical shipments, including urgent freight, valuable items, and hazardous goods, via air/ surface expedite services and truckload brokerage.

365 24 7
Exclusive use & FTL shipment Temperature control Secure Days a year Hours a day Days a week

Moves your freight shipments throughout the U.S. via rail, giving you a very cost-effective LTL option.

Freight

Ocean

Rail

Destination

Ground

FedEx Services integrates the technology and services you need, including solutions for global supply chains, e-commerce, or any of todays business challenges.

>34,000
team members
Provide

data management

networking expertise

solutions design

customer support

sales and marketing

information technology

e-commerce services

serving

customers

from individuals to global businesses

services 13

Provides easy access to the printing and shipping services you need. Includes copying and digital printing, document creation, direct mail, signs and graphics, internet access, FedEx Express and FedEx Ground shipping, and more.

Copy and printing, marketing, and office services Global shipping network

>1,800

retail locations

Online, cloud printing

Combines the power of our technology with your systems to help provide seamless service to your customers, and offers repair services for laptops, handheld devices, high-end printers, and other electronics.

Printers

Business solutions

43%

Computers

Repair Services

customer support

Tracing and claims

Hand-held devices and more

Revenue services

Need to meet the challenges of global commerce? Were your secret weapon.
Solutions

Every day, we help companies throughout the world succeed in the global economy. We do it by understanding your business and supply chain needs, and then aligning our capabilities to ensure the right package or shipment moves in the right mode of transportation every time.

Our goal is simple and powerful: to help you get a better return on your assets. Weve always believed the information about your package is as important as the package itself, and our capability to manage that information to your benefit is huge. Our solutions work not only because of the capabilities weve built over the years, but also because of our technology and dedication to service. We can even create technology that integrates with your systems to make our solutions work better for you. Whatever form our solution for you takes, you can count on our team members to see it through. They live by what we call the Purple Promise: a promise to make every FedEx experience outstanding.

solutions 19 15

Well help you grab your share of e-commerces meteoric growth.

In a single day in 2011, 10 million consumers in the U.S. alone spent $1.25 billion online, conducting an average of 1.9 transactions each and spending an average of nearly $125 each.
As shopping habits change, consumer expectations change. Today, customers want a variety of delivery options, plus more say on what they pay for shipping and when packages show up. High-volume retailers need service ranging from next-day delivery to options that take more time but cost less. Weve helped some of the largest e-commerce companies in the world offer their customers more affordable shipping options, including free delivery. FedEx SmartPost is one way we can do that. Our 25 regional hubs connect directly to local post offices for final delivery, enabling you to ship the newest bestseller, the freshest pears, or the latest outfit to virtually every doorstep in the U.S. and beyond in a way that makes free shipping feasible.

E-COMMERCE TO WE-COMMERCE

+
Shipping and delivery services FedEx helps you offer shipping options to suit every customers needs. FedEx Home Delivery gives you speed, Saturday delivery, and other convenient options. Have more time? FedEx SmartPost is low-cost with final delivery by USPS. Need it right now? FedEx Express is the ideal solution.

+
Electronic shipping tools With our free FedEx Web Services, you can manage your shipping from a single e-commerce system. Our FedEx Compatible Solutions Program integrates FedEx shipping capability into e-commerce and business software. Plus, you can quickly manage a shipment from any computer or device with FedEx Ship Manager. Support services Need office support? From printing and document services, to packing and shipping, to dropoff and hold-atlocation services, FedEx Office has what you need to make your small business operate like a much bigger one. The FedEx Packaging Lab will even help you find the best packing solutions.

solutions 21

Sunday delivery? Problem solved.

ProFlowers started in 1998 with a single farm in California, shipping 500 rose bouquets for Valentines Day. In 2010, the online floral company delivered more than 200,000 Valentines Day orders. On a Sunday. The idea of cost-effective Sunday delivery came up at the companys annual assessment with FedEx in the summer of 2009. ProFlowers needed a solution in time for Valentines Day 2010, which would fall on a Sunday. What were the options? Less than nine months later, FedEx Ground and FedEx Express combined to open up Sunday delivery to 21,000 ZIP codes in 45 states for ProFlowers. Central to the programs success was the proximity of 10 ProFlowers distribution centers to key FedEx shipping centers. Add to that a streamlined sorting and labeling system, and ProFlowers was able to take online orders until 6 p.m. on Feb. 13, the Saturday night before Valentines Day. The next morning, a fleet of trucks (with an assist from two aircraft) made sure all the Valentines Day deliveries went through. The system worked so well that we use it to help ProFlowers on the important flower delivery Sunday that comes every year: Mothers Day.

Making great service cross borders for Neiman Marcus

Selling goods directly to online customers gets complicated when the order has to cross an international border. For Neiman Marcus, determining the cost of duties and taxes prohibited its Canadian customers from getting merchandise delivered straight to their homes. Instead, packages ordered online for delivery in Canada had to be picked up at the local post office, where the customer would then find out the true cost of the purchase. Today, its a much simpler process. Combining the capabilities of FedEx Express, FedEx Ground, FedEx Trade Networks, FedEx Office, and FedEx Freight, we created two solutions that helped the upscale clothing store expand its customer service with direct delivery in Canada. We integrated a duty-and-fee calculator directly into the Neiman Marcus website. Then we developed a way for Canadian customers to return unwanted items to regional sites in Canada, reducing the cost and hassle of returns by keeping the customers side of the process within the country.

Special Sunday Delivery

21,000
zip codes

45

states

200,000
deliveries

We do more than just move your high-tech and high-value-added goods. We move them with intelligence and precision.

Todays high-value-added goods range from smartphones and tablet computers that consumers simply want now, to vaccines that people desperately need now.
We can move hundreds of thousands of the latest electronic devices to hundreds of thousands of addresses on the same day. Or we can ensure that one medical device arrives safely at exactly the right moment to help save a life. When the customer is one of the worlds largest electronics manufacturers, on-time delivery is very specific. Its often calibrated not to the day, but to the hour. And it requires simultaneous delivery to thousands of locations. Our solutions weave together customs clearance, security, and our ability to move massive quantities of goods at once. For the biggest electronics companies, we create solutions that can put 50,000 items on a 777F in China, move them to the U.S., hold them in specially created sorting locations, and then use our technology

to make sure every item is where its supposed to be until its supposed to move elsewhere. Since forecasts for new products can be unreliable, our customers require a flexible partner that can respond to inventory needs as demand changes. We have additional planes, pilots, and airport reservations available as needed to ensure our customers never have to worry about an empty shelf amid high demand.

High-value-added goods require monitored movement before they even enter the delivery process.
Ship efficiently

Aggregate, sort, and hold large quantities

Customs clearance

Hold, sort, and deliver to thousands of locations

On time

Secure

solutions 23

For the most critical goods, precise control

For decades, weve moved packages around the world. With our Deep Frozen Shipping Solution, we can maintain precise temperatures throughout the journey in a way that changes lives. Cenetron Diagnostics, a premier provider of molecular laboratory services, ships temperaturesensitive clinical trial samples all over the world. Our system brings pre-charged liquid nitrogen dry-vapor containers to the company for loading, and from the moment the delicate packages enter our care, we provide active monitoring and intervention as needed. We can hold temperatures at minus-150 degrees Celsius for up to 10 days. Using dry ice requires re-icing every two or three days. For customers involved with clinical trials, diagnostics, biotechnology, or pharmaceuticals manufacturing, such precise temperature control is essential to make sure that lifesaving medicines and materials arrive intact.
Deep frozen shipping solution

delivered all over the world.

Clinical trial samples in a liquid nitrogen dry-vapor container at -150 C for up to 10 days

Need to source and sell globally? Well shrink the world for you.

In an interconnected global economy, opportunity is everywhere. Today, businesses must get what they need, when they need it, from anywhere in the world.
We make it possible for businesses to create partnerships between companies based 10 time zones apart. Need inventory by Wednesday? We can create a solution with time-definite, customs-cleared, doorto-door delivery from remote locations. Consider the fast-moving world of fashion. Louis Vuitton asked us: How could we ensure that its stores never miss a sale because an item isnt on the shelf? If a customer buys the Keepall Monogram bag at 11 p.m. at a Louis Vuitton store in Las Vegas, how can we get another one there before the store opens the next morning? FedEx Express, FedEx Custom Critical, and FedEx Ground together created solutions that range from decentralizing Louis Vuittons U.S. warehousing to establishing a delivery system that gets merchandise out of the warehouse quickly and

makes restocking invisible to the design houses upscale customers. Louis Vuitton stores have little room for inventory. That Keepall Monogram bag might be the only one in the store, and we make it possible to replace it in about six hours. In keeping with Louis Vuittons efforts to minimize its environmental impact, we use hybrid trucks for all pickups and final deliveries.

managing critical inventory

11:00 P.M.
Julie from Boston splurges on the Keepall Monogram bag while in Las Vegas with her friends for a bachelorette weekend.

12:00 A.M.
Mark at the Louis Vuitton warehouse in San Dimas, Calif., carefully packs a new one into a box, which is sorted by retail location for overnight transport.

solutions 25

Speed up crossing the border.

When you manufacture products in Mexico and distribute throughout North America, your first shipping challenge is to get the goods through customs and across the border. At borders, everything slows down except the costs. We offered Hunter Douglas, a leading manufacturer of custom-made window fashions, an integrated solution beginning with in-house, point-of-origin scanning of packages at its factory in Rosarito, Mexico. Another part of the solution was improved import clearance and freight forwarding at the border. We also found a way to allow later drop-off times at a new distribution terminal in Otay Mesa, Calif., so that Hunter Douglas could get shipments out to customers as late as 8 p.m. We managed a four-month test of the system to ensure a successful transition. The changes reduced customer service calls related to same-day pickups and facilitated the shipment of small parcels, which account for 80 percent of Hunter Douglas orders.

We make new global business models possible for companies large and small.
A decade ago it would have been unthinkable: a small company with no headquarters, its eight key executives spread from Sydney to London to California, its warehouses on four continents, and a workforce anchored by garment workers in Shanghai and California housewives working part time fulfilling orders. But thats the reality we helped create for Loudmouth Golf, which sells outrageously gaudy pants made famous by golfer John Daly and the Norwegian curling team in the 2010 Olympics. Sales have grown from $64,000 in 2003 to a projected $15 million in 2011. What makes it possible? Connections that create a versatile supply chain to move goods to customers around the world. Its a new way to do business lean, adaptive to customer needs, responsive to market opportunities. New product lines will propel the companys sales, but the ability to make connections across continents will maintain its creative momentum. Its a simple formula: innovative ideas plus the solutions that move products around the world.

3:00 A.M.
The bag is placed on a long-haul truck destined for Vegas and a morning delivery.

9:00 A.M.
The replacement bag is delivered to the store and on the shelf before store employees finish their first cups of coffee.

We keep your supply chains running and inventory moving with the speed and precision global business requires.

When the worlds economy turned down, business tightened up. Todays world is one of rigid inventory controls and streamlined supply chains.
Solutions that turn time into money have never been more important. Consider the auto industry. Some nights, a leading automakers parts distribution center ships 3,500 pieces to each of its parts depots around the country. Its customers want service now, and tracking down individual parts wastes time. The closer a part is to the car that needs it, the better. FedEx Air Container Pricing moves thousands of individual parts in a single container. Before, each part was placed in its own, labeled box and scanned individually. That required numerous boxes, labels, and scans, even though they all went to the same parts depot to be distributed to auto repair centers. Now, our solution allows distribution centers to put parts for each depot directly into air containers that fit snugly against the interior of our airplanes. One container, one label, and hours of packing and scanning saved.

Fitting rooms, delivered to your door.

A leading Chinese retailer for upscale designers, such as Armani and Valentino, wanted to make it easier for its customers to buy high-end designer clothing online. But the retailer faced a difficult problem: Where to put the fitting room? We created a service where a FedEx courier delivers the fashion order and waits at the door while a customer tries on items. Dont want it? Hand it back to the courier, and youre done. China is considered a land of opportunity for highend fashion: Almost 1 million people now have personal wealth of more than $1 million each. Weve made it easier for this retailer to attract the elite by taking its customer service to a new level.

solutions 27

We keep downtime from turning into lost money.

If youre one of the worlds largest manufacturers of automated teller machines, time is money. When an ATM stops working, the manufacturer risks financial penalties if it fails to fix the machine within tight deadlines. Often these deadlines are only four hours out not much time if the part you need is hundreds of miles away. That puts a lot of pressure on technicians to make sure they can access the parts they need right away. With Critical Inventory Logistics, weve created a solution that makes parts readily available, sometimes as close as the nearest FedEx Office location. With more than 220 stocking locations throughout the United States and Canada, an ATM technician can pick up a part within 30 minutes of ordering it, or we can deliver it by courier within two hours. By holding parts where theyre needed, we can meet nearly 93 percent of demand within two hours.

reducing inventory costs with on-demand supply chain management

93%
of all parts delivered in less than 2 hours

citizenship

We connect the world in responsible and resourceful ways.

On the largest scale, we enable people and communities everywhere to connect with the places, markets, information, and ideas they need to improve their quality of life and standards of living. We reduce our environmental footprint and our dependence on petroleum by investing in a more efficient fleet and route optimization. Were an active voice for electrification of the transportation system and even work with non-governmental organizations to help cities design safe, efficient, and environmentally responsible transportation networks. In times of disaster, we provide relief operations with a speed and efficiency relied on by national governments and global relief organizations. We empower our people by creating a great place to work for our more than 290,000 team members and have won awards for doing so in 22 countries.
Scan this code to learn more about citizenship at FedEx (QR code reader required; free downloads are available online).

For more detailed information about our citizenship efforts, please go to: http://about.fedex.com/citizenship

Produced by FedEx Corp. with Unboundary, Atlanta, GA.

Our value lies in our ability to use our size, reach, and expertise to play an active role in solving complex social, environmental, and economic issues.

The mission of FedEx Corporation

OUR MISSION

Customer requirements will be met in the highest quality manner appropriate to each market segment served. FedEx will strive to develop mutually rewarding relationships with its employees, partners, and suppliers. Safety will be the first consideration in all operations. Corporate activities will be conducted to the highest ethical and professional standards. FedEx Corporation will produce superior financial returns for its shareowners by providing high-valueadded logistics, transportation, and related business services through focused operating companies.

SELECTED AWARDS & RECOGNITIONS

2011 Top 10 Most Admired Companies, FORTUNE Magazine

2011 Top 10 Most Reputable U.S. Companies, Forbes

2010 100 Best Companies to Work For, FORTUNE Magazine

2011 Top 5 Best Multinational Workplaces FedEx Express, Great Place to Work Institute

FedEx Corporation
www.about.fedex.com

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Last updated: November 2012