Business Process Outsourcing in the Philippines

Summary Layout
What is BPO?
BPO is distinct from information technology (IT) outsourcing, which focuses on hiring a third-party company or service provider to do IT-related activities, such as application management and application development, data center operations, or testing and quality assurance. In the early days, BPO usually consisted of outsourcing processes such as payroll. Then it grew to include employee benefits management. Now it encompasses a number of functions that are considered "non-core" to the primary business strategy. Now it is common for organizations to outsource financial and administration (F&A) processes, human resources (HR) functions, call center and customer service activities and accounting and payroll. (Source: Sourcemag.com)

Who is BPAP and its role?

The Business Processing Association of the Philippines (BPAP) is the umbrella association for the IT-BPO and GIC (Global In-House Center) industry in the Philippines. BPAP serves as the one-stop information and advocacy gateway for the industry. BPAP assists investors in setting up operations easily and quickly in the Philippines. Relevant research, introductions to key government and industry officials, and a series of briefings at each step of the investment process ensure a seamless development process. On-going support is provided through a wide variety of initiatives, including programs for HR development, business development, and on-going knowledge sharing and networking opportunities.

Why the Philippines?

Filipino accents and knowledge of America are a big competitive advantage Top BPO Firms in the Philippines, Revenue by Category

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Past, Current and Projected Revenues

Over-all revenues of all industries; techno hubs in Metro Manila and the provinces

Business Process Outsourcing in the Phils.

Why the Philippines?

Ten reasons to consider the Philippines as an outsourcing destination:
1. 2. 3. 4. 5. Global leader in voice BPO (over 340,000 employees) No. 2 destination for non-voice IT-BPO services (over 200,00 employees) Low infrastructure and labor costs (up to 80% less than in developed countries ) Large pool of college graduates each year(400,000 graduates) Good English speaking skills(over 70%of college graduates speak english )

6.

Young and fresh talent pool (one of the youngest and fastest growing workforces in the world) 7. Large developed Central Business Districts and suitable for BPOs(2 million sq km. leased to BPOs) 8. Customer centric, warm and hospitable culture (positive customer feedback) 9. Strong government and academe support (training and curriculum support) 10. Various investment incentives available (4 to 8 year income-tax holiday)

Source: BPAP Intl Summit 2010

Business Process Outsourcing in the Phils.

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Source: rappler.com article dated May 22, 2012 (based from revenues reported to SEC)

Business Process Outsourcing in the Phils.

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Source: Survey of IT-BPO Services, 2010, Bangko Sentral ng Pilipinas

Business Process Outsourcing in the Phils.

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Source: Business Processing Association of the Philippines

Business Process Outsourcing in the Phils.

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Business Process Outsourcing in the Phils.

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Business Process Outsourcing in the Phils.

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Business Process Outsourcing in the Phils.

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Business Process Outsourcing in the Phils.

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Source: BPAP NEXT WAVE CITIES REPORT ( JUNE 25, 2012 General Membership Meeting)

Business Process Outsourcing in the Phils.

Projected Revenues

Business Process Outsourcing in the Phils.

Thank you!