CONSUMER SATISFACTION TOWARDS BISLERI WATER

INTRODUCTION
Water is the most important liquid in the world. Without water, there would be no life, at least not the way we know it. In today's living condition, the need for Pure Drinking Water is becoming the issue for the common Man. Eighty percent of the human metabolism consists of water. This is the reason why 90% of human diseases are water borne. There are 3 types of water impurities, which are root cause of water borne diseases. 1. Microbiological-Bacteria / virus. 2. Dissolved impurities - chemical. 3. Imbalance of Mineral Content. There are rapid changes that are taking place in our environment since long and the air and the water pollution is on an increase. The main source of drinking water is river and downstream which also have not been able to escape the pollution. When a consumer became aware of the problems caused by water pollution the market saw an advent of ceramic water filters, which filters the dust and suspended particles but dissolved impurities and microbiological impurities are not cleared out. The mineral balance is also not maintained. 1980's witnessed more changes by a tap attachment wherein Iodine resin is used to filter the water. It deactivates microbiological impurities to an extent but has side effects due to iodine and it does not take care of dissolved impurities mineral balance. Late 1980's witnessed Ultra Violent based purifier, which filters dust and deactivates bacteria to a great extent. It maintains the odor and color of

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CONSUMER SATISFACTION TOWARDS BISLERI WATER water but does not clear out the dissolved impurities and mineral particles. Thus came advent of mineral water. Historically, the need for purified water within Indian homes had been kept down to a minimum. Essentially, there were three types of water that was used for different purposes. The first type was used for rinsing. The second type, which was used for cooking, was cleaner and kept covered. The third type was the cleanest drinking water and was very often boiled before use. Since an average family needed a small quantity, not more than five or six liters a day, boiled and filtered water had been a convenient solution for some time .The fallouts were obvious. It was very difficult to convince the people that purification system was worth the price. There was no visible way to demonstrate the benefit. The otherwise somnolent market began to change once companies like Eureka Forbes targeted the office segment, while the mineral water players went after travelers. Ion Exchange was the only company, which had any measure of success in entering homes with Zero-B. But clean drinking water returned on the national agenda a little later. Around 1989, drinking water became an issue again. Around early 1990s,Time did a story on India as a key emerging market and that was the trigger for all the players eyeing this market.

WATER, WATER EVERYWHERE Water - the Beverage your Body Needs Most When we were kids in school, we learned that each molecule of water is made up of two hydrogen atoms and one oxygen atom. We also learned that it was great fun to fill up our squirt guns with water, at least until the principal

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CONSUMER SATISFACTION TOWARDS BISLERI WATER caught us. What we really didn't learn, however, was how much water we needed in order to be healthy human beings. West Europeans, south Asians and Japanese live in the most densely populated regions of the globe and worry constantly about the quality of their drinking water drawn from rivers and lakes. Most is polluted and unfit for human consumption. In North America, people never worried about water quality and safety until early 1970s and restaurants always provided iced water free. Some still do. Then came Perrier, the French mineral water emphasizing how restaurateurs could increase their revenues by replacing iced water service with bottled water. Restaurateurs never miss an opportunity to increase their profits, and soon studies started to surface claiming that serving iced water was costly and no one benefited. Many restaurants started serving automatically bottled water, and charged outrageous amounts i.e $ 3.50 for 300 ml. These days, a 750 ml bottle goes for $ 10.- in some restaurants, plus applicable taxes and tip! Meanwhile, the word sarvy bottled water marketers started circulating the myth that drinking bottled mineral water is safer, never mentioning what their studies were comparing. It is said that the inhabitants of seven cities between Switzerland and the Netherlands consume the water of the Rhine River. In these parts people drink beer, wine, bottled water or fruit juices and shun tap water. North Americans have recently begun to drink bottled water, but already the distinction between spring water, mineral water, and filtered tap water is blurred beyond redemption. Spring water must come from a natural springs with proven purity of contaminants; mineral water must contain 2000 parts per million in minerals; and filtered tap water means just that. Europeans always preferred mineral water or eau de source (spring water) since their rivers were polluted a long time ago. Now considerable efforts are made to clean all major European G.V.P.P. Govt First Grade College

CONSUMER SATISFACTION TOWARDS BISLERI WATER Rivers. The Rhine River, the Thames, the Loire are clean enough to allow several species of fish to thrive. As always, large companies with considerable cash reserves dominate the market. Groupe Danone, a French conglomerate, markets Evian, Volvic and Crystal Springs; Nestle, a Swiss food multinational with headquarters in Montreux markets Perrier, Nestle Pure Life and San Pellegrino. Not to be outdone soft drink giant Coca-Cola joined the cause with filtered tap water and positioned their brand as pure, safe, life-style water. Coca Cola markets Dasani and Pepsi Cola Aquafina. When it comes to mineral water, Voss (Norway); Tynant (Ireland); Vitel, Cathledon, Volvic, (France); Appolinaris (Germany), Spa (Belgium); Gasteiner (Austria); San Benedetto, San Pellegrino, Aqua di Nepi, Lete (Italy), Ramlosa (Sweden);Borsec (Romania) stand out. They display distinct taste profiles that spring and filtered waters lack, but tend to be more expensive. When it comes to consumption, Canadians consume approximately 30 litres per capita, Italians 158 litres, French 133, Dutch 119, Germans 101 and Americans 76. The low per capita consumption can be attributed to the illusion that tap water is safe. In reality, only large cities control tap water quality regularly and vigorously and treat it appropriately for safety. In small communities, scarce financial resources and lacking expertise often make tap water safety questionable. Since the introduction of PET bottles (polyethylene terephate) bottled water consumption increased by 16 percent in five years and continuing growth of the market is forecast by the Canadian Bottled Water Association in Richmond Hill, Ontario. The question for restaurant patrons remains whether to ask for bottled or mineral water, or demand ice water.

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CONSUMER SATISFACTION TOWARDS BISLERI WATER

RESEARCH METHODOLOGY
Definition of Research: The word research is derived from the Latin word meaning to know. It is a systematic and a replicable process which identifies and defines problems, within specified boundaries. It employs well designed method to collect the data and analyses the results. It disseminates the findings to contribute to generalize able knowledge. The five characteristics of research are: problem solving which identifies variables and tests relationships between them logical, so procedures can be duplicated or understood by others empirical, so decisions are based on data collected reductive, so it investigates a small sample which can be generalized to a large population replicable, so others may test the findings by repeating it Research Methodology:The research conducted by Exploratory Research this type of research is Qualitative and Quantitative. Qualitative refers to the characters of the data or process by which the data are gathered. The research process consists of a series of closely related activities. Why a research study has been undertaken. Why a research study has been undertaken, how the research problem has been defined, in what way and why the hypothesis has been formulated, what data has been collected and what particular method has been adopted and a host of similar other question are usually answered when we talk of research methodology concerning a research problem or study. Sampling:-

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CONSUMER SATISFACTION TOWARDS BISLERI WATER The data was to be collected only from the Consumers and Retailers. A questionnaire was prepared and interviewing with Retailers and Consumers. A decision has to be taken concerning a sample unit before selecting the number of samples. It may be geographical as well as individual. Size of Sample:This refers the number of items (Outlets) to be selected from the finite universe to constitute a sample size. The survey was conducted of 100 outlets in Aligarh.

TOOLS AND INSTRUMENTS USED FOR THE STUDY

It is necessary for a researcher to define conceptual structure which research would be conducted. The function of research design is to provide for the collection of relevant evidence with minimal expenditure of efforts, time and money. The means of obtaining the information is through : a) Primary data like questionnaire and mock interview. b) Secondary data like magzines, news paper and net etc.

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CONSUMER SATISFACTION TOWARDS BISLERI WATER PROCEDURE OF DATA COLLECTION Data compilation is an intermediate stage between data collection and analysis. Data compilation involves classification and summarization in order to make data amenable to analysis. In dealing with any problem, once the sample has been selected the data must be collected from the sample population. There are several ways of collecting appropriate data which differ considerably in context of money cost, time and other resources. They can be broadly classified in to two categories. Two sources to collect data are namely: 1. Primary Source 2. Secondary Source

PRIMARY SOURCE OF COLLECTING DATA The Primary Data that I collected were the first hand information which I received through personal interviews with the consumers and through questionnaires. This data gave the most vital information for making my analysis of the prevailing purchasing behavior of the consumers. QUESTIONNAIRE TECHNIQUE The method of collecting data mailing and personally distributing questionnaire to the respondents is the most extensively employed technique in various economical surveys. This method is quit popular, particularly in case of big inquiries. A typical questionnaire consists of a number of questions arranged and printed in definite order on a form or a set of forms. The questionnaire is given to the respondents who are expected to read and

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CONSUMER SATISFACTION TOWARDS BISLERI WATER understand the questions and write the response in the given space meant for the purpose in the questionnaire. Mock interviews Mock interviews are basically just to save the time of both the respondents and the researcher and along with this, it is assumed as a best means for collecting data where respondents are not so literate to answer to question tailored in the questionnaire.

SECONDARY SOURCE OF DATA COLLECTION

Secondary Data involved in my research were the information that I collected through the various broachers and pamphlets of the company which were provided to me during the analysis. RESEARCH DESIGN : The research design which has been used in the project report is descriptive in nature. SAMPLE DESIGN: The sample design which has been use in this project report is simple random sampling. SAMPLING UNIT : A decision has to be taken concerning a sample unit before selecting the number of samples. It may be geographical as well as individual. Here Aligarh region has been taken as a geographical unit and retailers as an individual unit.

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CONSUMER SATISFACTION TOWARDS BISLERI WATER

OBJECTIVE
TO Study the marketing Strategies of Bisleri in current Scenario. To Study the brand positioning of Bisleri. To assess the brand awareness of the Bisleri in the Mineral Water Segment. To find out the preference level of respondents regarding Bisleri Brand of Bottle.

Scope of the Study

Bisleri Company is satisfying customers demand. To study those aspects which improve the companys dealer service as both in sales process & after sales service.

To

know

the

customer

expectations

restricted

within

Hagaribommanahalli.

The study is limited only towards the attributes like price, style, distribution, taste and mainly purity of water.

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CONSUMER SATISFACTION TOWARDS BISLERI WATER

MARKETING STRATEGY
It is complete and an unbeatable plan designed specifically for attaining the marketing objective of a firm. The marketing objective indicate what the firm want to achieve. The marketing strategy provides the design for achieving them the linkage between marketing strategies and over all corporate success is indeed direct and vital. Realizing the marketing objectives is the purpose of two generic categories . 1. Price based 2. Differentiation based

PRICE BASED MARKETING STRATEGY

A business that opts for the price route in its competitive battle will enjoy certain flexibilities in matter of its product and use prices as main competitive level . it will price its product to suit the varying competitive demands . it will be enjoying certain inherent cost advantages , which permits it to resort a price based fight . the major forms where such cost advantage can occurs are economies of sale , absolute cost advantages ,. Benefits of early entry a large market share build over a time . it provides freedom in the matter of pricing but after producing a G.V.P.P. Govt First Grade College

CONSUMER SATISFACTION TOWARDS BISLERI WATER particular product and getting stuck in the face of the competition , one can not successfully opt for a price led strategy .

THE DIFFERENTIATION BASED STRATEGY

marketing strategy based on differentiation works on the principle that any aspect of the offer and any activity of the firm can be made distinctive compared with the competiting offers. Right from technology, plant location to post sale and service a company can perceptibly differentiate and many buyer values. Companies usually choose those functions , Which give them the greatest relative advantage. Different firms adopts different strategy stances as their situational design differ- Broadly strategy stances can be classified under three headsOffensive StrategyOffensive Strategy also known as confrontation strategy , is a strategy of aggression. A firm that is not presently the leader usually employs it, but it aspires to leadership position in the Industry. Defensive StrategyThe leader who has the compulsion to defend his position against the confrontation of powerful existing competitors or to dislodge the leader from his topmost position usually employs it. Niche StrategyA firm practicing the niche strategy neither confronts other nor defends itself. It cultivates a small market segment for itself with unique products / services supported by a unique marketing mix.

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CONSUMER SATISFACTION TOWARDS BISLERI WATER

FORMULATING THE MARKETING STRATEGYFormulating the marketing strategy consists of two main steps1- Selecting the target marketIt does not fully bring out the import of the inseparable linkage between the two. When the selection of the target market is over an important part of the marketing strategy of the firm is already determined, defined and expressed. 2-Assembling the marketing mixAssembling the marketing mix means assembling the four Ps of marketing in the right combination. The firm has to find out how it can generate the best sales and profit. It plans different marketing mixes with varying levels of expenditure on each element and tries to figure out the effectiveness of each combination in terms of the possible sales and profit.

ADVERTISING CAMPAIGN:
While designing the advertisement

campaign, it is necessary to keep in mind the opinion leaders. Youth are the opinion leaders of the present time. And thus it becomes necessary to design the campaign keeping the youth in mind. The opinion leaders would further trickle down the message to the less active members of the society. G.V.P.P. Govt First Grade College

CONSUMER SATISFACTION TOWARDS BISLERI WATER This is exactly what Bisleri is doing. Bisleri has started an advertisement campaign stressing the point of purity and flaunting the patent right the company has over the breakaway seal. The company has tried to put the message across louder, by using the ad campaign that catches the eye of everyone, specially the youth.

CONTENT OF THE CAMPAIGN: Bisleri that was looking for a differentiator decided to make the breakaway seal the symbol of purity. The tamper-proof seal was developed, around which the communication was woven. The campaign stresses the safety provided by the breakaway seal by illustrating the ease with which conventionally sealed bottles can be refilled and recycled. The objective with the campaign would have been to highlight the tamper-proof seal and create doubt in the consumers mind of the purity of the other brands. That is, Bisleri is the only one that guarantees purity and keeps you Safe. To conclude: We find that new advertisement campaign of Bisleri is eye catching. This is what the company should do. And also the company should make the message clearer to the customers that it has the patent right over the breakaway seal. In the survey we found that the consumers are aware of the breakaway seal but are not aware that the company has the patent right. Apart from a high dose of investments on expanding bottling capacities and an ad budget thats risen six-fold over last year, if Bisleri wants to penetrate every possible segment of the market, it can do that by introducing more pack sizes and establishing the brand strongly with trendy new packaging.

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CONSUMER SATISFACTION TOWARDS BISLERI WATER Apart from creating consumer pull with campaign, the company, to increase its sales would have to do the sales push as well. For that it would have to give the retailers and other stockiest high trade margins and incentives for keeping the product. This is very important in case of this product because consumers would take up what is available to them at ease and whatever retailer is giving.

ADVERTISING CAMPAIGN OF BISLERI Every brand needs a good advertising campaign to establish itself in the market. So it becomes very imperative to look at various ad campaigns that Bisleri undertook to build itself as a brand. Bisleri started its game plan with the punch line of Pure and Safe and used the same catch-line for advertising. But with the advent of many new players, all claiming the purity, it became very imperative for Bisleri to differentiate its product so as to stand out in the market. Bisleri found the answer in sealed cap bottles. It claimed 100% purity. While the bottles of the other brands, it claimed, could be refilled with ordinary, or even germinated water, Bisleris seal capped bottles ensured the consumer of purity of water and single-used ness of the bottles. The ad showed a milk-man and a child showering their buffaloes and filling the so-called mineral water bottles with the same water and packing them with the simple polythene seal and the consumer not knowing about the purity of the water he is drinking. Next clip shows the Bisleri bottles being sealed with plastic caps and ensuring the purity of water. The ad did work for Bisleri and it got its much needed product differentiation. In 2000, some giant brands like Pepsi and coca-cola entered the mineral water industry with a big bang. Bisleri now had a big threat of maintaining its market cap. While Coca-cola introducing its brand Kinley as a health care

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CONSUMER SATISFACTION TOWARDS BISLERI WATER product, Pepsi projected Aquafina as something as pure as Your own body. Pepsi targeted the young generation and introduced Aquafina as a fancy product to carry. The ad campaign of Aquafina emphasized as 70% of your body is water and thus give your body the purest water. The ad showed young vibrant models and created the atmosphere of youthfulness. Water, Pepsi claimed, was no longer a simple beverage, but was something highly fashionable. They complimented it by giving their bottles an attractive look. This soon caught the eye of the consumer. All these factors made Pepsi the biggest upcoming competitor of Bisleri (whereas Kinley lagged behind the race, showing a doctor advising a family to take Kinley for pure water not a very attractive ad campaign). Bisleri, to counter-attack the new Feel-Young fever had to even bolder steps. They first changed their base line from Pure and Safe to Play Safe. They tried a brand new ad campaign to catch the fancy of consumer. The new ad showed a young romantic couple on a marooned island, when the girl seductively attracts the guy and he follows her in trance. The moment he gets hold of her, she whispers something in his ears. The next few shots show the guy looking for something in frenzycan not find it.rushes towards the chemists shop.buys something (keeping the audience in suspenseor rather implicitly pointing for ). The girl opens it and.POOF.takes out a bottle of Bisleri and quenches her thirst. Caption: Play Safe. This campaign was to catch the attention of youth and a new Indian society which is supposed to be not-so-prudish. Thus Bisleri has taken a very bold step. The T.V. ads have been complimented by print ads also. The company has to focus on the marketing management of the product. In light of the challenge in front of the company and its current strengths and position, we have incorporated the

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CONSUMER SATISFACTION TOWARDS BISLERI WATER marketing mix to counter the marketing strategies of the competitors by developing its own marketing.

AQUAFINA ADVERTISEMENTS AND BISLERI

A drop-dead gorgeous body flexes its muscles on the screen. This starkly arresting black and white image is then splashed with water. A voiceover informs you that 70 per cent of your body is water. Why not give it the purest Aquafina Bottled water from Pepsi. This kind of advertisement campaign used by the competitors is giving the company a tough time. The competitor, Pepsi, is utilizing the brand image built by it and is again targeting the Generation X maintaining the company image. Its an unusual ad for this category. Till now, most marketers have focused on educating the consumer on how bottled water is a safer option, with the lead of course, taken by the popular national brand Bisleri. But Pepsi chose to junk this approach and it could well afford to. Bisleri, after all, had already done most of the hard work needed to build the bottled G.V.P.P. Govt First Grade College

CONSUMER SATISFACTION TOWARDS BISLERI WATER water category. What Pepsi needed was to establish its brand in this crowded, fragmented market. Our task was made easier because was made easier because Bisleri had concentrated on educating the consumer, instead of building its own brand values," says Rohit Ohri, vice president and client services director, Hindustan Thompson Associates Limited (HTA). We wanted the imagery to posit~on Aquafina as a youthful, premium and fun brand," says Vibha Rishi, executive director, Pepsi. The idea, she says, was not to objectify bodies so that one could drool over them. "Instead, we are talking about your body and the need for each one to take care of his or her body." The ad copy, which spoke of the water content in our bodies, was actually trying to establish how important water was to our well- being and how we need to continuously replenish it. While the thinking was clear that the imagery had to be built in and around purity, HTA did toy with a couple of other ideas and situations. Initially, the idea was to focus more strongly on the fun aspect and create a story line complete with a smart idea and a twist at the end. "But we gave it up because we felt that the story might take the mind away from the purity aspect that was a must to highlight," says Ohri. So HTA adopted a minimalist approach and created a film with little clutter and no props, which tried to capture the emotion of "feeling good about yourself'. While the film and the imagery are completely the work of HT A, the strategic thinking comes from the Mother Company in the US. Aquafina, in fact, is the largest-selling bottled water brand in the US with a 12 per cent market share, and India is the first country outside of the US where Aquafina is being bottled. Even in the US, the ad talks of the percentage of water in our bodies, but the handling is a little more serious. For example, the film will show an emotional moment where someone starts crying, and then you will hear the voice-over, 85 Per cent of xour eye are wa4ep. "There is G.V.P.P. Govt First Grade College

CONSUMER SATISFACTION TOWARDS BISLERI WATER no internal law that forces us to follow the international positioning. But seeing the quality of thinking that has gone into this, we decided to stay with this positioning, though the statements here are quite different," explains Rishi. Aquafina, like all offerings that come from the Pepsi stable, also imbibes the core values of the mother brand. It addresses the Pepsi-user base, largely the youth, and like Pepsi ,it is also being positioned as a hip brand. But Aquafina is a lot that Pepsi is not. It is a little bit older, mature and affluent, and not as mass based as Pepsi. Pepsi's role in the communication is that it is the source of credibility for the product and, of course, establishes the youthfulness of the brand. But Aquafina is a brand in its own right and with each piece of communication, its personality will emerge," feels Ohri. But while Aquafina is being given a distinct identity, it is also being targeted at the Pepsi consumer and is addressing their need for safe and reliable drinking water. Will this not cannibalize Pepsi sales? "Water does eat into the cola market," agrees Rishi, "but we can't build a business for Pepsi based on people's lack of access to safe drinking water. How can any business be built on deprivation?" Both will have to coexist and carve a market out for themselves, And~ while Pepsi targets the 1825 year olds, Aquafina also includes the 30-somethings together with the college crowd. Like Pepsi, Aquafina too is looking to command a premium without being unaffordable. It is being positioned as a premium product, not via pricing, but in imagery and packaging. Priced at Rs. 10 in Delhi for a 750ml. bottle, it is priced marginally higher than the competition that gives you one liter for Rs. 10. The swirl shaped PET bottle resembles the Pepsi family and is sturdier and

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CONSUMER SATISFACTION TOWARDS BISLERI WATER more hip than most others in the category that take their design cues, it seems, from the one liter refined oil bottles in the market. The decision to break the norm and come up with a 750 ml pack size was more driven by the fact that water is fundamentally consumed on the go and the 750 ml size is easy to carry around. "It is ideal for an half-an-hour in the sun, one liter gets too bulky," says Rishi. Pepsi's future plans at the moment don't include coming up with size variants. They have also ruled out the possibility of catering to the bulk market, which actually constitutes 30 per cent of the total bottled water market that stands at 70 million liters annually, and is growing anywhere between 30 and 50 per cent. Pepsi, obviously, is looking for a big slice of this burgeoning market, but as Subroto Chattopadhyay, executive vice president, marketing, Pepsi, says, "We have a building blocks approach, first we have to build the brand, and then the volumes. Bisleri is tackling the situation by building the brand on the purity plank. Akin to brand building in soft drinks, an aggressive print-and-TV campaign is being backed by hoarding, point-of-sale material, and every interface with the consumer is being used as an opportunity to reinforce the message. For instance, all the vehicles used for supply have been painted in bright blue, bear the Bisleri logo and sport catchy baselines like . "Play Safe".

Bisleri with added Minerals: Bisleri Mineral Water contains minerals such as magnesium sulphate and potassium bicarbonate which are essential minerals for healthy living. They not only maintain the pH balance of the body but also help in keeping you fit and energetic at all times. Bisleri Mountain Water: G.V.P.P. Govt First Grade College

CONSUMER SATISFACTION TOWARDS BISLERI WATER Bisleri Natural Mountain emanates from a natural spring, located in Uttaranchal and Himachal nestled in the vast Shivalik Mountain ranges. Lauded as today's 'fountain of youth', Bisleri Natural Mountain Water resonates with the energy and vibrancy capable of taking you back to nature. Bisleri Natural Water is bottled in its two plants in Uttaranchal and Himachal Pradesh and is available in six different pack sizes of 250ml, 500ml, 1 litre, 1.5 litre, 2 litre and 5 litres.

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CONSUMER SATISFACTION TOWARDS BISLERI WATER

PACKAGING AND DISTRIBUTION

PACKAGING Variety is spices of life. Today for any business to with be the organization its customer

successful it has to provide differentiated product that is a value buy for them. In order to cater needs to of yhe the changing

customer the business has to continuously come out with the variants of the products so that it can target the maximum segments. Today Aqua Minerals offers a variety of packaging options: 1 lit, 2 lit, 5 lit, 20 lit. The 5 liters bottles account for 35 % of sales showing a growing health concern among the Indian society. 1 liter bottles account for 30% of the share . The 2 liters bottle introduced to slowly and steadily replace the conventional 1 liter bottle. The 5 liters packs, launched in Dec 1999 in Goa, now available everywhere. DISTRIBUTION Its obvious that availability holds the key to the market .For any product to be successful the distribution system has to be really good. Large tracts of the country have not been explored by the national brands, which explains the proliferation of smaller brands.

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CONSUMER SATISFACTION TOWARDS BISLERI WATER Bisleris strategy is to build a direct distribution system at an all India level that means serious investment In company owned trucks and carts, this would make it the largest fleet owner in the country. Bisleri has around 80,000 retail outlets in the country with about 12,000 each in the Delhi and Mumbai. It is intended to be increased this no. to 10,00,000 in order to expand brands reach. The company will invest approximately Rs.200 cr. to procure 2000 trucks and hire same no. of sales people . the company plans to have its own distribution network in places where it has its own plant

DISTRIBUTION NETWORK:
The small-scale players built their sales by piggybacking on the generic category built up by Bisleri. Its a battle that Bisleri can win by sheer distribution muscle. One of the reasons why Bisleri is running strong in this industry is its strong distribution network built over the years since its inception. Further, Bisleri plans to increase its distribution network over the southern and eastern region, where it is behind popular brands like sTeam in Tamil Nadu and in Andhra Pradesh.

MARKETING MIX
The set of controllable tactical tools- product, price, promotion, and place, that the firm blends to produce the response it wants, in the target markets.

PRODUCT
The main product of the company is the mineral water by the name of Bisleri Mineral water. Other than mineral water the company has also the soda water under its brand name called the Bisleri Soda Water. The concept of bottled mineral water was introduced in India, first by Bisleri, and that is the G.V.P.P. Govt First Grade College

CONSUMER SATISFACTION TOWARDS BISLERI WATER reason, it has become a generic name for the mineral water. Bisleri has become a perfect synonym of the mineral water for the Indian consumers. The main challenge facing the company or any other player in this mineral water industry is that there is no scope of invention and innovation in the product, which can be added as the additional benefits of the product. It is just water after all. This is what the Indian customers think of the bottled water. If we are talking about a product like television we can think that the innovations could provide extra benefits derived from the product. For example other than its core usage the product can provide for Internet facilities using conversion.

PLACE
Place stands for the company activities that make the product available to the target customers. To make the product available to the target consumers a good distribution network has to be there to support the good quality of the product. Here in the case of the mineral water industry the distribution network is the important factor in being competitive and the catch lies in making water available to maximum number of places in the country.

PRICES FOR FOLLOWING PACKAGING VARIANTS (AN ECONOMIC FACTOR AFFECTING THE BUYERS BEHAVIOR) Price is the sum of values that consumer exchange for the benefits of having or using the product or service. Price is the only element in the marketing mix that produces revenue. All other elements represent costs.

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CONSUMER SATISFACTION TOWARDS BISLERI WATER In India, where the majority of the population comprise of the middle-income group and lower income groups it is not hard to understand that pricing is one of the most important factor in the buying decisions. Bisleri has met the expectations of the consumers in terms of pricing the product and also making the product available in variations of liters, making Bisleri both convenient and affordable. The company is following a very aggressive pricing. Its product is available at a very reasonable price.

1.2 Ltrs Rs. 10/2 Ltrs Rs. 20/5 Ltrs Rs. 40/20Ltrs Rs. 120/-

PROMOTION
Modern marketing calls for more than just developing a good product, pricing it attractively, and making it available to the target customers, companies must also communicate with their customers, and what they communicate should not be left to chance. A Companys total marketing communications program- called its Promotion Mix consists of specific blend of advertising, personal selling, sales promotion, and public relations tools that the company uses to pursue its advertising and marketing objectives.

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CONSUMER SATISFACTION TOWARDS BISLERI WATER

COMPETITION IN MARKET
The mineral water market is set to explode and hit the Rs.2,000-crore mark in the next couple of years. This is drawing the big guns attention. First Britannia launched Evian. And recently, soft drinks giant Pepsi entered the fray with Aquafina. Now, Nestle too is reportedly planning a foray. Meanwhile, Parle Agros Bailey has been growing steadily. Small local players too are breathing down Bisleris neck riding on better trade margins and intensive distribution (in their respective areas of operation). The competition facing Bisleri can be categorized into a few brand names like Parle Bailey Pepsi Aquafina Coca Cola Kinley With Parles Bailey being the main competitor and second in market share in the organized market, Bisleri faces tremendous competition from the unorganized sector.

AQUAFINA The advantage for Aquafina is that though there are over 300 labels of bottled water in the Indian market, few can be called brands. It is necessary to remember that every product with a name is not a brand; even Bisleri has become generic to this category. It does not have any emotional values attached to it. So there was no difficulty for Pepsi in creating space in such a market, which is completely different from the soft drinks market, where it will be very difficult for any new player to find a slot. So the creative team at HTA virtually had an empty

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CONSUMER SATISFACTION TOWARDS BISLERI WATER canvas to work on. And it came up with a campaign that did have people talking. First, a series of teasers, followed by a film that showed healthy bodies and youthful people and, of course, lots of water. Although Aquafina is only available in a 750 ml pet bottle, the pricing, at Rs.10, is competitive. And it is safe. In addition to the tamper proof seal, there is a reliable method of checking whether the bottle has been refilled. The date of manufacturing has been written on the cap as well as on the bottle. Thus a person who is refilling it would have to find a matching cap and bottle, the probability of which is very low.

COCA COLA- KINLEY

Coca-Cola joined the race by announcing the imminent launch of its own brand of water and, in the process, putting to rest rumors of its so-called takeover of Bisleri. Kinley is targeting institutions. Parle Agros- Bailley Bailley the brand that is owned by Ramesh Chauhans brother Prakash Chauhan is very popular in the southern part of India. Southern part of India accounts for 20% of the sale of the whole water market industry. Bisleri would have a tough competition from Bailley since the company plans to spread its presence in that part of the country. Another thing that makes the competition difficult for the company is the price at which its competitor is offering the product. Like Bisleri it also gives the 1 lt. For Rs.10. The only strength point of the company, which it can capitalize, is its generic name. And also the company would have to enter that market with a strong distribution base. We know the fact that Bailley has grown at a rapid pace using the route of franchising, which Bisleri has not adopted as yet. This is another point, which G.V.P.P. Govt First Grade College

CONSUMER SATISFACTION TOWARDS BISLERI WATER the company would have to take care of to face the competition.

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CONSUMER SATISFACTION TOWARDS BISLERI WATER

BISLERI - COMPANY PROFILE

Mineral Water under the name 'Bisleri' was first introduced in in glass Mumbai

bottles in two varieties - bubbly & still in 1965 by Bisleri of Ltd., a company Italian

origin. This company was started by Signor Felice Bisleri who first brought the idea of selling bottle water in India. Parle bought over Bisleri (India) Ltd. In 1969 & started bottling Mineral water in glass bottles under the brand name 'Bisleri'. Later Parle switched over to PVC non-returnable bottles & finally advanced to PET containers. . Parle's taking charge of Bisleri did not make a dramatic difference to the brand's fortunes immediately. While it did gain in terms of visibility and reach (piggybacking on Parle's existing distribution network), efforts to expand the bottled water market were not exactly painstaking. Parle at that particular time was interested in making soda water and not mineral water. There were just minor initiatives on part of the company for making mineral water, as it was not considered to be a very profitable business at that time as people still considered boiling water to be a safer and better than mineral water. Moreover they were not ready to pay for a commodity like water, which was so abundantly available.

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CONSUMER SATISFACTION TOWARDS BISLERI WATER In 1972-73 Parle changed the packaging of its bottled water to plastic bottles and that significantly made a difference in the sales. The buyers, then, were mainly the upper class - the trendy people. In 1993, Coca-Cola bought Parles soft drink brands- Thumps-up, limca etc. While Coca-Cola actually bought over Parle's beverages, it agreed to a settlement that allowed the multinational to bottle and distribute Bisleri soda for a time frame of five years. The charge of Bisleri water, however, remained with Parle. The upsurge in the sales of Bisleri started from this point as Parle sold off its stable of brands to Coca-Cola. This was the time when it started concentrating on making Bisleri a success in the domestic mineral water market. The reason why Parle chose to retain the Bisleri name was that Parle saw a fairly lucrative business of mineral water in Bisleri's equity. Since 1995 Mr. Ramesh J. Chauhan has started expanding Bisleri operations substantially and the turn over has multiplied more than 20 times over a period of 10 years and the average growth rate has been around 40% over this period. Presently we have 8 plants & 11 franchisees all over India. We have our presence covering the entire span of India. In our future ventures we look to put up four more plants in 06-07. We command a 60% market share of the organized market. Overwhelming popularity of 'Bisleri' & the fact that we pioneered bottled water in India, has made us synonymous to Mineral water & a household name. When you think of bottled water, you think Bisleri. We at Bisleri value our customers & therefore have developed 8 unique pack sizes to suit the need of every individual. We are present in 250ml cups, 250ml bottles, 500ml, 1L, 1.5L, 2L which are the non-returnable packs & 5L, 20L which are the returnable packs. Till date the Indian consumer has been offered Bisleri water, however in our effort to bring to you something refreshingly new, we have introduced Bisleri Natural Mountain Water - water brought to you from the foothills of the mountains situated in Himachal G.V.P.P. Govt First Grade College

CONSUMER SATISFACTION TOWARDS BISLERI WATER Pradesh. Hence our product range now comprises of two variants : Bisleri with added minerals & Bisleri Mountain Water. It is our commitment to offer every Indian pure & clean drinking water. Bisleri Water is put through multiple stages of purification, ozonised & finally packed for consumption. . Rigorous R&D & stringent quality controls has made us a market leader in the bottled water segment. Strict hygiene conditions are maintained in all plants. In our endeavour to maintain strict quality controls each unit purchases performs & caps only from approved vendors. We produce our own bottles inhouse. We have recently procured the latest world class state of the art machineries that puts us at par with International standards. This has not only helped us improve packaging quality but has also reduced raw material wastage & doubled production capacity. You can be rest assured that you are drinking safe & pure water when you consume Bisleri. Bisleri is free of impurities & 100% safe. Enjoy the Sweet taste of Purity. How Parle Bisleri began.. June 10, 2005 According to the Bureau of Indian Standards there are 1,200 bottled water factories all over India (of which 600 are in one state Tamil Nadu). Over 100 brands are vying for the Rs 1,000-crore (Rs 10 billion) bottled water market and are hard selling their products in every way possible better margins to dealers, aggressive advertising, catchy taglines.... In such a scenario, The Strategist takes a look at how it all started with Bisleri and how Ramesh Chauhan, chairman, Parle Bisleri created a market out of pure water. Excerpts from a conversation with Prerna Raturi: Can I be honest? When we bought Bisleri mineral water from the Italian company, Felice Bisleri, in 1969 -- the company had been unable to market bottled water and wanted to exit the G.V.P.P. Govt First Grade College

CONSUMER SATISFACTION TOWARDS BISLERI WATER market -- we too did not see any potential for the product at that time. As a soft drinks company, we had Thums Up, Gold Spot and Limca (cola, orange drink and lemonade) but no soft drink company was complete without a soda. So we merely used the name and launched Bisleri soda with two variants carbonated and non-carbonated mineral water. But three decades ago, what could we say about a category that had no market? We didn't know our target group. Then, since bottled water is colourless, tasteless and odourless, it was not an easy product to advertise. Thus, the earlier brand building efforts focused on Bisleri being healthy with adequate minerals. The Italian name added a dash of class to it. The first print ad campaign captured the international essence and showed a butler with a bow tie, holding two bottles of Bisleri. The punch line was, "Bisleri is veri veri extraordinary" (the spelling of the punch line was designed to capture the consumer's attention). The campaign was successful and we were being noticed as someone who catered to the need for safe, healthy drinking water. However, the real boost to mineral water came in the early-to-mid-1980s when we switched to PVC packaging and later to PET bottles. The PET packaging did not just ensure better transparency -- we could now show sparkling clear water to the consumers. It also meant better life for the water. Meanwhile, Bisleri soda was doing well but we had to discontinue production as we sold our soft drink brands to Coca-Cola in 1993. But my interest was in building brands and not in bottling soft drinks. That's when I started to concentrate on developing the Bisleri water brand.

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CONSUMER SATISFACTION TOWARDS BISLERI WATER There was a clear opportunity of building a market for bottled water. The quality of water available in the country was bad. It was similar to what Europe faced before World War II. The quality of water in Europe was extremely poor, which created the bottled water industry there. In India, too, not only was water scarce, whatever was available was of bad quality. Initially, though bottled water was something only foreigners and nonresident Indians consumed, we still had to increase the distribution, which meant the dealer margins reduced. And because of limited sales, the dealer margin had to be kept high to compensate low sales. Now we had to push sales. But to reach out to the masses, we had to make the category more affordable. The introduction of a comfortable-to-carry 500-ml bottle for just Rs 5 in 1995 not only answered that need, but also meant doing away with carrying the excess water or throwing it away if you were to buy a one-litre bottle. The idea was a success and gave the company a growth of 400 per cent. We also introduced the 1.2 litre bottle in 2000, which was aimed at those who share their water. This also gave us the advantage of higher margins that a crate (12 bottles) generated. With other brands joining the fray, things were hotting up -- the bottledwater market was estimated at Rs 300 crore (Rs 3 billion) and was growing at 50 per cent a year. Bisleri had captured 40 per cent of the market. We realised it was time to move to the next level -- the bulk segment. Several commercial establishments had no access to piped water. We tapped into this segment by introducing the 12-litre container, followed by the 20-litre

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CONSUMER SATISFACTION TOWARDS BISLERI WATER can. The bulk segment also helped bring down the price per litre from Rs 10-12 a litre to about Rs 3 a litre. At present, the bulk segment constitutes 60 to 70 per cent of our sales and we intend to increase it to 80 per cent in the next two years. With water scarcity in several cities, even households are demanding bottled water now. The home pack was made more user-friendly by introducing pouring spouts and jars with dispensers. At the same time, we were constantly looking for new ways to tap the market. We noticed that during wedding receptions, the older guests (above 50 years of age) generally stayed away from ice cream, soft drinks and so on. Hence, we introduced free sampling of Bisleri at the tables where the elderly guests would sit. Soon customers were ordering bottled water on special occasions. Currently, the consumption of bottled water is far in excess of soft drinks on such occasions. The other major challenge was distribution. I still have the mindset of a soft drink seller. Soft drink sales are in glass bottles and the distribution model is built around picking up empty bottles and getting them back to the factory. That's not the case with the retail bottled water packs (below 2 litre). But a product that's not available where it's needed, is useless. The number of outlets where Bisleri is available has increased from 50,000 in 1995 to 2,00,000 at present. But that is not enough -- we need to keep looking for different avenues. Take stationery shops and chemists, for instance. They don't keep soft drinks but sell Bisleri. That is the kind of exclusivity we look for to get ahead of the distribution network that soft drink companies talk of. The journey till now

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CONSUMER SATISFACTION TOWARDS BISLERI WATER 1969: Buys Bisleri bottled water from an Italian company, Felice Bisleri. It was bottled in glass bottles then. Early-1980s: Shifts to PVC bottles. Sales surge Mid-1980s: Switches to PET bottles, which meant more transparency and life for water. 1993: Sells carbonated drink brands like Thums Up, Gold Spot and Limca to Coca-Cola for Rs 400 crore 1995: Bisleri launches a 500 ml bottle and sales shoot up by 400 per cent. 2000: Introduces the 20-litre container to bring prices down from Rs 10 a litre to Rs 2 a litre. 1998: Introduces a tamper-proof and tamper-evident seal. 2000: BIS cancels Bisleri's licence of a water bottling in Delhi since some of the bottles did not carry ISI label; the licence is restored one-and-ahalf months later. 2002: Kinley overtakes Bisleri. The national retail stores audit by ORGMARG show sKinley's marketshare at 35.1 per cent compared to Bisleri's 34.4 per cent. 2005: Bisleri launches its Breack away seal fear factor and play safe campaigns which establish its purity and safety bisleri has the longest SKU range of 500 ml, 1 ltr, 1.2 ltr, 5ltr and 20 ltrs 2006: bisleri changes its design and packaging from blue to green, differentiating it self from the competition launches natural mountain water from the himalayes made available in all its purity

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CONSUMER SATISFACTION TOWARDS BISLERI WATER 2010: launches a limited edition of celebration and celebrate cricket labels in 250ml and 500 ml packs also launched Vedica Natural mountain water from the Himalays. 2011: Bisleri Launches stay protected campaign with Bissi spreading the massage of protect the a one your love Introduced Home pack (15 Ltr) An Ideal size for home use

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CONSUMER SATISFACTION TOWARDS BISLERI WATER

Team of bisleri

Mr. Ramesh Chauhan - Chairman and managing director

Board of Director
Mrs. Zainab Chauhan Ms. Jayanti Chauhan Mrs. Anjana Ghosh Mr. R K Garg

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CONSUMER SATISFACTION TOWARDS BISLERI WATER MINERAL WATER INDUSTRY CURRENT MARKET SCENARIO A few years back, the mineral water market had been crawling at the rate of 3-4%, or even a lower figure. Indians carried drinking water in earthen pitchers, plastic or PUF bottles. But increasing cases of typhoid and other waterborne diseases began to be reported. In addition to this, liberalization happened and the mineral water industry began to be stirred and shaken. The market started growing an astounding rate of over 100% per annum. The fact that there were very few players in the market meant that their business grew by leaps and bounds. The market today has grown to Rs11bn. The organized sector -- branded mineral water -- has only Rs5bn of market share. The rest is accounted for by the unorganized sector, which is dominated by small regional players. The market is still growing at a rate greater than 80% per annum. In the branded segment, Parles Bisleri is the market leader with a share of more than 45%. Parle Agros Bailley comes a close second with market share of 15%. Other major players in the market are Yes of Kotharis, Ganga of T-Series, Himalayan, Hello, Nestls Pure Life, Pepsis Aquafina, Coca-Colas -Kinley Prime, and Florida etc. Sensing the opportunity that this segment holds, MNCs began to draw up plans to enter the market. Today the market is proving to be yet another battlefield for an ongoing battle between the Desis and MNCs. Last year the industry had around 170 brands. This figure is over 300 presently. The major foreign players are Coca-Cola promoted Kinley, Pepsis Aquafina, Britannias Evian, Nestls Perrier, Herbert sons and Danone International.

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CONSUMER SATISFACTION TOWARDS BISLERI WATER Indias largest packaged water company Bisleri International Pvt. Ltd is to enter value-added water business. The company will launch flavoured packaged drinking water in the country by March next year. We are conducting research and development with at least 12 fruit flavours, such as nimbu paani, strawberry and orange, for flavoured water. We aim to launch it by March next year, said Ramesh Chauhan, chairman, Bisleri. According to Datamonitor Plc., a UK-based consumer research firm that tracks various sectors in India, the flavoured water market was estimated to be around $50 million (Rs196 crore) in 2006 and is expected to grow to $70 million by 2010. With the move, Bisleri aims to strengthen its position in a space in which other leading beverage companies have also evinced interest. Companies such as Coca-Cola India Inc., PepsiCo India Holdings Pvt. Ltd and Tata Tea Ltd, also plan to enter the flavoured water business. So far, there is only one prominent player, DS Foods, in the segment. Its brand, Catch, is priced at Rs30. The flavored water market is still at a nascent stage in India. Higher price, limited products and alternative home-made products are some of the barriers for the growth of this segment, said Puneet Bansal, senior analyst with Data monitor. Bisleris focus on premium segment, however, is part of its strategy to tap higher-margin opportunities in the packaged water business. Last year, it had launched a premium water brand Mountain Water, which currently contributes 25-30% to its total sales. The company plans to launch this brand in Europe soon. We are in talks with several distributors in Europe to launch our premium water there. The deal is expected to go through by December this year, said Chauhan. The company also plans to tweak its packaging and look G.V.P.P. Govt First Grade College

CONSUMER SATISFACTION TOWARDS BISLERI WATER to give it an international appeal and compete with biggies such as Nestle and Groupe Danone. The moves, said Chauhan, are aimed at trebling Bisleris sales from around Rs300 crore now, to Rs1,000 crore by 2009. To push its sales, the company is also planning to double its distribution network from 800 distributors this year to around 1,500 in the next six months. Also, the company plans to double its capacity of one million bottles a day through adding more contract packers and upgrading its bottling capacity. Meanwhile, the company continues to rule the conventional bottled water segment. It said that for October, it registered sale of 2.66 million cases across the country against 1.79 million cases sold in the same month last year. Chauhan also dismissed speculation that he may sell out his water business. He said Bisleri was doing well and he had no plans to sell it out. We might have sold our carbonated brands, including Thums-Up, Limca and Gold Spot, due to a lack of choice. But, now I am in a position to build and sustain Bisleri and will not sell it at any cost,he added.

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CONSUMER SATISFACTION TOWARDS BISLERI WATER

PRODUCT PROFILE

Its a compliment being generic to the category, but its not very good when consumers think any mineral water brand is Bisleri.Bisleri, a product established in India by Ramesh Chauhan, Chairman of Parle Aqua Minerals has become a generic brand. Bisleri was the first marketed bottled water in a totally virgin market. The brand has become synonymous with mineral water; consumers accept any brand offered by the retailer when they ask for Bisleri.

So far Ramesh Chauhans Bisleri enjoys the largest market share of 56% in the Rs1100 crores mineral water markets and is growing at the rate of 180% per annum. Annual sales of Bisleri have touched Rs400 crores. In seventies,

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CONSUMER SATISFACTION TOWARDS BISLERI WATER 'Bisleri' was the only mineral water, which had national presence, and the sale was to the tune of approximately one hundred thousand cases valued at about Rs.60 lacs.

MANUFACTURING

A quick look at Bisleri's manufacturing reach indicates that it is represented across the country North accounts for 35% of sales for the industry, West accounts for 30%, South 20% and the East 15%. In order to be available in untapped areas Bisleri has setup 16 plants located all over the country - three-fourths of which are company owned. The balance is run by franchisees. Bisleri has 5 plants in the North, 5 in the Westtwo of which were setup in the last year at Ahmedabad and Surat, 4 in the South and 2 in the East. The company has bottling units located in Chennai, Bangalore, Goa, Calcutta, Mumbai, Delhi, Jaipur, Uttar Pradesh, Punjab, Indore and Nepal. The new plants are being set up in states like Kerala, Orissa, Bihar and North Eastern States, which hitherto have been unexplored by the company. It is also changing its production strategy and shifting to a 10-hr G.V.P.P. Govt First Grade College

CONSUMER SATISFACTION TOWARDS BISLERI WATER production schedule with sudden increase in demand planned to be met by additional production. Bisleri has planned to expand its operations by investing Rs.60 crores in the upgradation of facilities. The 120-bottles per minute (BPM) capacity of the 16 units across the country will be increased to 240 BPM. Conscious of the environmental implications of its PET bottles, the company is to set up recycling plants at Delhi and Chennai, each with an outlay of Rs.50m. These will process 500 kg of PET per hour. The processed material will be an input for polyester yarn manufacturers. In centers other than Delhi and Chennai, the company will set up crushing units to crush the used PET bottles. The company's expansion plans will see its water bottling capacity go up from the present 400 million liters to 500 million liters. Parle Bisleri Limited (PBL) is planning to invest Rs 200 crores to increase its bottling capacity and double its turnover. The expansion will also increase the number of company's bottling plants from 16 at present, to 25. The company will set up all the new plants as green field plants. It doesnt have any intentions to acquire any existing plants.

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CONSUMER SATISFACTION TOWARDS BISLERI WATER PURE BOTTLED DRINKING-WATER Is Dangerous The Safety of Bottled Drinkingwater Because of the large number of possible hazards in drinking-water, the development of standards for drinkingwater requires significant resources and expertise, which many countries are unable to afford. Fortunately, guidance is available at the international level. The World Health Organization (WHO) publishes Guidelines for Drinking-water Quality which many countries use as the basis to establish their own national standards. International Standards for Bottled Drinkingwater The intergovernmental body for the development of internationally recognized standards for food is the Codex Alimentarius Commission (CAC). WHO, one of the co-sponsors of the CAC, has advocated the use of the Guidelines for Drinking-water Quality as the basis for derivation of standards for all bottled waters. CSE Report on pesticide residues in bottled water The Centre for Science and Environment, a non-governmental organization based in New Delhi, has set up the Pollution Monitoring Laboratory to monitor environmental pollution. Its main aim is to undertake scientific studies to generate public awareness about food, water and air contamination.

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CONSUMER SATISFACTION TOWARDS BISLERI WATER The bottled water market share of major brands is Bisleri (51%), Bailley (17%), Yes (11%) followed by Kinley (10%), Aquafina (4%). Drinking water filled in hermetically sealed containers of various compositions, form, and capacities that is suitable for direct consumption without further treatment FACTS Bottled drinking water samples of some top brands Bisleri (Parle Bisleri Pvt. Ltd.), Bailley (Parle Agro Pvt. Ltd.), Aquafina (Pepsico India Holding Pvt. Ltd.), Kinley (Hindustan Coca Cola Beverage Pvt.Ltd.) and of other less popular brands like Best, Royal Aqua, Seagull etc., which were being sold and manufactured in Mumbai and nearby areas like Pune and Daman, were purchased randomly. All the samples were purchased from retail outlets in the market and from railway station and were checked for proper seal, date of manufacture and batch number. Even the top brands, which claim to use treatment methods like purification filtration, activated carbon filtration, demineralization and reverse osmosis were found to contain residues of pesticides. It might be due to the reason that the manufacturers may be by-passing the raw water after partial treatment and remixing it with the fully treated stream so as to cut down the cost of treatment. On the basis of the results different brands can be rated in terms of total organ chlorine and organ phosphorus pesticides from least to most contaminated asAquafina Macblue, Bailley Kinley, Seagull Sheetal, Bisleri Brilliant, Bally Apurva

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CONSUMER SATISFACTION TOWARDS BISLERI WATER

DEALER PROFILE
4.1 INTRODUCTION

Shree Shakti Industries was established on 4th April 2004 with the purpose of dealing in Bisleri water. This showroom is located besides Main Road in Hagaribommanahalli city. Shree Shakti Industries has well designed and well equipped Godown and Sales office. This Office is all tipes of water bottele, Shree Shakti Industries has employed the following number of staff. This agency has its sub-branches in other places. They are located in the following places Kudligi, Hadagali, Kottur, The customers are informed through advertisements in local newspapers and some customers are attracted through attracted through company popularity.
4.2 MANAGEMENT PROFILE

Administrative staff Manager Counter sales Spare Sections Mechanics Supervisor Helpers Sales Service

4 Executives 1 2 2 1 Head Mechanic and 3 Main Mechanics 1 6 4 8

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CONSUMER SATISFACTION TOWARDS BISLERI WATER

INTERPREATION & ANALYSIS

In hagaribommanahalli I contact 100 members whose responds about bisleri water, and also give use full reaction about Distribution, purity, of water as shown below Analysis 1 Table showing Classification of respondents based on their gender: The above table shows out of 100 respondents; 58% of respondents are male Gender Male Female and No of respondents 58 42 Percentage changes 58% 42% rest of 42%

respondents are female.

INFERENCE: The Above Table Shows, all types of people using this product and response very will. Graph showing Classification of respondents based on their gender 2. Table showing Classification of respondents based on their age. Age Below 18 No of respondents 10 Percentage changes 10%

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CONSUMER SATISFACTION TOWARDS BISLERI WATER 18-25 22 22% 26-35 36-45 46 and above 20 24 24 20% 24% 24%

The above table shows that 10% of respondents fall under the age group of below 18; 22% of respondents fall under the age group 18-25; 20% of respondents fall under the age group 26-35; 24% of respondents fall under age group 36-45; and rest i.e. 24% of respondents fall under the age group 46 and above category

INFERENCE: Majority of respondents fall under the age group 36-45 and 46 above age Graph showing Classification of respondents based on their age 3. Table showing classification of respondents based on their occupation. Occupation Private job No of respondents 30 Percentage changes 30%

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CONSUMER SATISFACTION TOWARDS BISLERI WATER Govt job 8 08% Business/self employed Profession Students INTERPRETATION: The above statistical table shows that 30% of respondents fall under the category private job; and 08% fall under the category government job; 40% fall under the category business/self-employed; 12% of respondents fall under profession and rest of respondents i.e. 10% fall under the category students. 40 12 10 40% 12% 10%

INFERENCE: Majority of respondents fall under the category Business/self employed; Graph showing classification of respondents based on their occupation. 4.Table showing classification of respondents based on their particulars Particulars Style Packing of caps Purity of water Price No of respondents 18 35 45 02 Percentage changes 18% 35% 45% 02%

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CONSUMER SATISFACTION TOWARDS BISLERI WATER INTERPRETATION: The above statistical data shows that important criteria used by respondents in selecting bikes; 18% of respondents use style criteria in selecting bikes; 35% of respondents use mileage criteria; 45% respondents use speed and pickup criteria and rest of respondents i.e. 02% respondents price criteria.

INFERENCE: Majority of respondents use mileage criteria for selecting hero Honda bikes Graph showing classification of respondents based on their criteria for selecting bikes

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CONSUMER SATISFACTION TOWARDS BISLERI WATER 5. Table showing classification of respondents based on their reason for purchasing water Reasons Marketing availability Company name Purity and taste Respondents 50 20 30 Percentage 50% 20% 30%

INTERPRETATION: The above statistical data shows the main reason of respondents in choosing Bisleri Water; 50% of respondents use market availability, 20% of respondents use Company name, 30% of respondents use Purity and taste purpose.

INFERENCE: Majority of respondents use bisleri water Marketing availability purpose

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CONSUMER SATISFACTION TOWARDS BISLERI WATER 6. Table showing classification of respondents based on their opinion towards the price of bottle INTERPRETATION: Particulars Low Moderate High Higher Total No of respondents 10 40 30 20 100 Percentage changes 10% 40% 30% 20% 100%

The above statistical table shows the opinion of respondents towards the price of the bisleri water; 10% of respondents think it is low; 40% of respondents think it is moderate; 30% of respondents think it is high and 20% of respondent think it is higher.

INFERENCE: Majority of respondents think that the prices of Bisleri water is is moderate

7. Table showing classification of respondents based on their opinion towards style and advertisement Particulars No of respondents Excellent 22 Very good 30 Satisfactory G.V.P.P. Govt First40 Grade College Un Satisfactory 08 Total 100 Percentage changes 22% 30% 40% 08% 100%

CONSUMER SATISFACTION TOWARDS BISLERI WATER INTERPRETATION: The above statistical table shows the opinion of respondents towards the style and advertisement. 10% of respondents think it is excellent; 36% of respondents thinks it is very good; 48% of respondents thinks it is satisfactory and rest 6% think it is unsatisfactory.

INFERENCE: Majority of respondents think that the style and advertisement of bisleri is satisfactory 8. Table showing classification of respondents based on their opinion towards Purity of water. Particulars Excellent Very good Satisfactory Un Satisfactory Total INTERPRETATION: G.V.P.P. Govt First Grade College No of respondents 50 30 15 05 100 Percentage changes 30% 36% 48% 06% 100%

CONSUMER SATISFACTION TOWARDS BISLERI WATER The above table shows the opinion of respondents towards Purity of water: 50% of respondents think it is excellent; 30% thinks it is very good; 15% thinks it is satisfactory and rest 05% thinks it is unsatisfactory.

INFERENCE: Majority of respondents think that the Bisleri water purity is excellent 9 Table showing classification of respondents based on their opinion about the best competitor of Bisleri Wate in Market. Particulars Coca Cola Kinley Pepsi Aquafina Bisleri Others Total INTERPRETATION: No of respondents 25 10 25 40 100 Percentage changes 25% 10% 25% 06% 100%

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CONSUMER SATISFACTION TOWARDS BISLERI WATER The above statistical data shows the opinion of the respondents about the better competitor of Bisleri. 25% of respondents think Coca Cola Kinley, is better competitor; 10% of respondents think it is Pepsi Aquafina; 25% of respondents think it is Bisleri, and 40% of respondent think other local brand water is Competitor.

INFERENCE: Majority of respondents think other local brands as the best competitor of bisleri water

FINDINGS
The following findings are obtained and are based on primary data:1. 2. 3. 4. Which brand of bottle water do you sale more? The brand customer prefer more: Why do you prefer to sell this particular Brand? On what basis customer prefer to purchase?

G.V.P.P. Govt First Grade College

CONSUMER SATISFACTION TOWARDS BISLERI WATER 5. Do you get any customer complaints for Bisleri? 6. 7. Are your suggestions considered by Bisleri? On what basis you motivate a customer to purchase a particular Brand? 8. When a customer talk of mineral water which brand comes into his mind?

G.V.P.P. Govt First Grade College

CONSUMER SATISFACTION TOWARDS BISLERI WATER

CONCLUSION
Bisleri have developed 8 unique pack sizes to suit the need of every individual. It is also present in 250ml cups, 250ml bottles, 500ml, 1L, 1.5L, 2L which are the non-returnable packs & 5L, 20L which are the returnable packs. The soft target Selling bottled water requires constantly expanding the market. The company should also target the market for soft drinks. All the soft drinks addresses three issues: fun, thirst and refreshment followed by status to some degree. The thirst and the status value of the mineral water are well accepted. There is very little the mineral water brands can do to add the fun element around the product. Again here, it becomes important for the company to have a good distribution network. It should be understood that if the mineral water is easily available everywhere then it can be said with confidence that it would be able to replace the soft drinks as thirst quencher. If we try and look at the reasons that why consumers buy soft drinks as thirst quenchers: we would find the answer as that either water is not available or if it is available then safety is not assured. Therefore, backed by a good distribution network mineral water industry can grow at a rapid rate.

G.V.P.P. Govt First Grade College

CONSUMER SATISFACTION TOWARDS BISLERI WATER

RECOMMENDATIONS
Advertisement to build the brand image that will provide the required ground to establish the authenticity to the product. Display of hot and cold dispensers and bottles at places like hotels, clubs and airports where upper class group visits, as they are the potential customers. Place like departmental stores, petrol pumps and super bazaars can also be considered.

The company should organize camps at various part of the city also road show to bring about the difference between mineral water and filter/purified water and to tell the people how mineral water is more hygienic than filtered water/purified water.

To aware people the cost benefit analysis to the customer of how the mineral water would cost less and benefit more, because people using purifier system cost too much.

G.V.P.P. Govt First Grade College

CONSUMER SATISFACTION TOWARDS BISLERI WATER

QUESTIONER
Dear Sir/ Madam, I am Komala B V, a student of final year B.B.M, G.V.P.P. Govt First Grade College, Hagaribommanahalli, I am doing Survey on A Study on Consumer Satisfaction Towards Bisleri water in Hagaribommanahalli with respect to this in need of some information. I request your kind co-operation to fill this questionnaire suitably. The information you give shall be used for educational purpose only.

Name Age Sex

: : : Male Female

Occupation :

1) Do you know about Bisler? 1) Yes 2) No

2) How did you come to know about Bisler? 1) Television 3) Pomp lets & banners 3) Do you like the Bisleri Promotional activities? 1) YES 2) NO 2) Magazines 4) News papers

4) Purchasing decision made by you is due to Promotions and marketing? G.V.P.P. Govt First Grade College

CONSUMER SATISFACTION TOWARDS BISLERI WATER 1) YES 2) NO 5) How do you rate the Promotions of Bisleri? 1) Excellent 3) Fair 2) Good 4) Poor

6) How did you decide to purchase products and services in Bisler? 1) To secure our life with policy 2) Good products and services 3) Well known company 4) Repetitive advertisements. 7) Do you think the advertisement given by Bisleri is effective? 1) YES 2) NO

8) Will you able to remember to Bisleri promotions while purchasing policy? 1) Always 2) Sometime 3) No

9) Which is most attractive information you got from the promotions given by Bisleri? 1) Benefits of offer 2) More security 3) Return is guaranteed 4) All of the above

G.V.P.P. Govt First Grade College

CONSUMER SATISFACTION TOWARDS BISLERI WATER

10) How often you have watched Bisleri advertisement? 1) Every day 2) In festival season 3) Weekend 4) Not seen

If you ant to give any suggestion to improve Bisleri and its advertisement? ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Signature

G.V.P.P. Govt First Grade College

CONSUMER SATISFACTION TOWARDS BISLERI WATER

BIBLIOGRAPHY

Marketing Management:Philip Kotler Annual Report:Bisleri 2007 Business Magazines India Today Annual Addition 2008 Business Today, Business World August 2008 Websites www.bisleri.com www.discovery.com www.google.com

G.V.P.P. Govt First Grade College