Ronald Pete J. Lenneman Jr.

Bethel Park, PA 15102 petelenneman@gmail.com (412) 200-8742

Professional Summary
Experienced information technology and customer service manager. Skilled in project management, vendor management, network infrastructure and customer service proficiency. Understood company strategic objectives and transformed them into operational production. Accomplished in communicating effectively at all levels of operations. Established with start up business strategies and development. Able to ensure and optimize a quality stable network environment in order to achieve business and profitability goals. Created high levels of satisfaction matched to partners, personnel and management expectations. Core Management Competencies Project Management IT Management Procurement Planning Financial & Strategic Planning Business Contingency Planning Marketing Administration Startup Planning & Operations Resource Allocation Vendor Selection & Management Customer Service Management Training Requirements Decision Techniques Licensing Management Strategic Development Facility Management

Business Experience
The Paper Exchange Customer Management Consultant Acquired Approved Information Destruction, Inc. business for information security management. 2012

Provided analysis to ensure all clients were successfully merged in a 3 month time frame. Conducted additional examination to identify information security procedures. Approved Information Destruction, Inc. Owner/President 2006-2012 AID, Inc. is a local document management company whose main priority was insuring important and confidential information is securely administered during its life cycle. Merged AID, Inc. with The Paper Exchange.

Established a new document security company to provide businesses and residents an avenue to have their sensitive information securely managed Created all marketing, contracts, invoicing and security guidelines for the company. Started with zero clients and established over 300 client relations to manage their important material. These clients included: CORE, Pittsburgh International Airport, The Walsh Group, Menasha, Preferred Primary Care Physicians, Marcus & Shapira Law Group, Magee Plastics, Columbia Gas of PA, Canonsburg Hospital, Century III Chevrolet, Mt. Lebanon, Bethel Park, Upper St. Clair school districts. Provided single point of contact with clients to supervise information collaboration. Integral partner evaluate and analyze business information security.

Established relationships with all vendors for procurement, maintenance, insurance and financing. Directed all personnel including reviews and any disciplinary actions. Ensured all safety and security rules and regulations were followed at all times. Abided to all the security requirements of the National Association for Information Destruction.

Express Financial Services, Inc. Information Services Manager 2000-2006 Express Financial Services was one of the most respected title insurance, appraisal and settlement service providers in the nation.

Responsible for the direction and development of the IT and MIS departments. The support of company branch locations (8) and end user support of 500 staff members. Created job descriptions, mission and vision statements for the departments Responsible for facility management at all corporate and regional office locations. This included telephone, furniture and space allocations. Relocation of offices as required. Responsible for building security and setup of monitoring systems Instituted help desk application, Track-It, to manage incoming work order requests. Reduced resolution time by 35% and supplied supplemental service reports for management and training requirements. Created disaster recovery and business contingency plans, as well as, implement network and environment structure changes to support backup power, off-site data recovery, and communication redundancy. In addition, IP Sentry to automatically alert IT staff of any network disruptions. Deployed Microsoft Exchange mail server and Outlook application on all corporate workstations. Responsible for both setup and education of e-mail protocol. In addition to creating a safe communication setting with Cisco firewall, GFI anti-virus, and Barracuda spam filtering products for all incoming/outgoing information. Successfully setup complete wide-area-network for all company offices to communicate directly with central office and access all centralized applications. Negotiated contract for price and service level agreements. Project manager for implementation of new web servers, SQL database upgrades with RAID technology for fault tolerance purposes, network-attached-storage (NAS), and Cisco level 3 switches and router upgrades. Reviewed, researched, negotiated and purchased all company technology equipment to support business initiatives. Saved 20-25% on annual budget requirements. Incorporated Citrix application usage and security for remote users to access centralized applications. Saved $1,600 - $2,000 per month for remote access. Negotiated and implemented technical training package for all company technical departments on annual basis. Resulted in reduction of external technical support dependency and a savings of $20-30K annually. Established and managed regional training team to assist remote offices with application training, corporate programs, and light technical support. Provided quarterly application training newsletter. Established Executive Technology Council to ensure company and technical projects were synchronized toward business objectives. . Created problem notification protocol program for after hour support.

CCI/Triad Systems Corporation Information Services Manager 1981-2000 Design, development, and servicing of management information systems and solutions to the Automotive aftermarket and Hardware and Lumber industries. . Successfully direct and manage a customer support team consisting of 18 service engineers, and 3 training specialists providing on-demand computer service and education. Coordinate and harmonize the field support activity for 1000 customers in 14 offices located throughout the Pennsylvania, Ohio, New Jersey, Maryland, Virginia and West Virginia areas. Direct the management of a $4.3 million budget and exceeded profit targets the past 15 of 16 years. Facilitated the Y2K hardware and software upgrading for my customers. Completed 100% of all Y2K compliant conversions. Utilize communication skills to market service strategies, foster customer satisfaction, and guide personnel priorities. Demonstrated ability to consistently implement customer support activities and achieve satisfaction targets. Rating of 9.5/10 customer satisfaction. Demonstrate effective leadership by increasing our productivity and efficiency through personnel development and automation. Recipient of 1998 Outstanding Achievement award.

Education
Project Management Institute Project Management Professional In progress Duquesne University Project Management for Information Technology Master Certificate University of Pittsburgh; Katz School of Business Master of Business Administration (GPA: 3.4/4.0) DeVry Technical Institute Bachelor of Science in Electronic Engineering (GPA: 3.5/4.0) Dale Carnegie Inc. Human Relations and Public Speaking (Graduate Assistant) Technical Skill knowledge of variety of computer systems and applications: Microsoft Operating systems Microsoft Office Suite Microsoft Project Management Suite Microsoft Exchange and SQL Assorted Improvement Courses and Seminars Competitive Value Selling Individual Contributions to Team Dynamics Leadership Practices Inventory Organizational Influence Strategies Strategic Selling 1983-1999 2013 Pittsburgh, PA 2003 Pittsburgh, PA 1991 Phoenix, AZ 1981 Pittsburgh, PA 1985