<Case Task> {Case 420-231-266 (6 ; 13 ; 25:Facing issues with SQL policy....

)} Activity ID: 458550182 2 (Private) 3o (Outbound E-mail) - Oct 26, 2012 15:57:23 IST by AJAMANI, CHARANJIT SINGH (090168) *** IID: 6500360.762071.10 From: enterprise_support@symantec.com To: PDECREQUY@EFRONT.COM

Hello Pierre,

Kindly update me on the status of the case

Regards Charanjit Singh

<Case Task> {left vm} Activity ID: 458550159 2 (Private) 5o (V-Mail Outbound) - Oct 26, 2012 15:56:18 IST by AJAMANI, CHARANJIT SINGH (090168) ***

<Case Task> {Plan of Action} Activity ID: 458424958 1 (Public) 1a (Plan Of Action) - Oct 24, 2012 20:50:58 IST by AJAMANI, CHARANJIT SINGH (090168) *** ISSUE:6 ; 13 ; 25:Facing issues with SQL policy.

STATUS: -Awaiting users response ACTION:

Please stop all the services before applying the EEB

Please login to

https://fileshare.symantec.com/index.html

Login ID: Pierre Password: P@ssw0rd

Download the EEB and install it , restart all the services, Run the backup and update me

NEXT CUSTOMER CONTACT:26.10.2012

<Case Task> {RE: Case 420-231-266 (6 ; 13 ; 25:Facing issues with SQL policy....)} Activity ID: 458423848 2 (Private) 3 (Inbound E-mail) - Oct 24, 2012 20:38:58 IST by DECREQUY, PIERRE (E-FRONT) *** IID: 6500356.31645.33512 From: Pierre_Decrquy <pdecrequy@efront.com> To: {enterprise_support@symantec.com <enterprise_support@symantec.com>} Date: Wed, 24 Oct 2012 09:56:14 +0000

The job was fine one time after the client update in 7.1.0.4 but i get the same error message now. Please call me back.

Regards,

De : enterprise_support@symantec.com [mailto:enterprise_support@symantec.com] Envoy : lundi 22 octobre 2012 16:03 : Pierre Decrquy Objet : Case 420-231-266 (6 ; 13 ; 25:Facing issues with SQL policy....)

Hello Pierre,

Tet mail.

Regards, Charanjit Singh Sr.Technical support Engineer NetBackup Support - Symantec Corporation Working Hours: 7:30 Am - 4:30 Pm GMT Submit, Review, Manage your case online at MySupport. https://mysupport.symantec.com/ Support Phone: Please choose country from below link. Enter the CASE ID when prompted. http://www.symantec.com/business/support/contact_techsupp_static.jsp

***NOTICE: Review the End of Support Life (EOSL) documentation (6.x - October 3, 2012): http://www.symantec.com/business/support/index?page=content&id=TECH58686<http://www.symant ec.com/docs/TECH74757%3c/A%3e%0d%3cbr%3e%0a%0d%3cbr%3e%0aFor%20NetBackup%20Status% 20code%20information,%20visit%20the%20Status%20Code%20Table%20at:%0d%3cbr%3e%0a%3cA%2 0href=>

Determine if your systems are ready to install or upgrade to NBU 7.5 Visit: https://sort.symantec.com/checklist/install

For Important NetBackup 7.0 and 7.5 Common Topics Visit: http://go.symantec.com/nbu

For NetBackup Status code information, visit the Status Code Table at: http://www.symantec.com/business/support/index?page=content&id=TECH58686

***

CaseAuthKey=18FCFB2A

<Case Task> {Plan of Action}

Activity ID: 458419293 1 (Public) 1a (Plan Of Action) - Oct 24, 2012 19:22:13 IST by AJAMANI, CHARANJIT SINGH (090168) *** ISSUE:6 ; 13 ; 25:Facing issues with SQL policy.

STATUS: -Awaiting users response ACTION: Please stop all the services before applying the EEB

Please login to

https://fileshare.symantec.com/index.html

Login ID: Pierre Password: P@ssw0rd

Download the EEB and install it , restart all the services, Run the backup and update me

NEXT CUSTOMER CONTACT:26.10.2012

<Case Task> {Case 420-231-266 (6 ; 13 ; 25:Facing issues with SQL policy....)} Activity ID: 458418866 2 (Private) 3o (Outbound E-mail) - Oct 24, 2012 19:21:25 IST by AJAMANI, CHARANJIT SINGH (090168) *** IID: 6500360.760565.18 From: enterprise_support@symantec.com

To: PDECREQUY@EFRONT.COM

Hello Pierre,

Please stop all the services before applying the EEB

Please login to

https://fileshare.symantec.com/index.html

Login ID: Pierre Password: P@ssw0rd

Download the EEB and install it , restart all the services, Run the backup and update me

Regards Charanjit Singh

<Case Task> {6 ; 13 ; 25:Facing issues with SQL policy.} Activity ID: 458417752 2 (Private) 0o (Outbound Call) - Oct 24, 2012 19:00:00 IST by AJAMANI, CHARANJIT SINGH (090168) *** -now the job failed with status 6 -rerunning the job worked -having issues only with full backup and not with tx log backup

-there are total 18 sql servers in the policy -it works fine for all the servers except one :Japet -User manual backup and it worked From

detailed status found 24/10/2012 10:25:19 - Error bptm(pid=3920) socket operation failed - 10054 (at child.c.1294) 24/10/2012 10:25:19 - Error bptm(pid=3920) unable to perform read from client socket, connection may have been broken -Enabled all the logs on master ,media and client -Have found one etrack: 2906025 -Will provide the EEB and will check

<Case Task> {Case 420-231-266 (6 ; 13 ; 25:Facing issues with SQL policy....)} Activity ID: 458278018 2 (Private) 3o (Outbound E-mail) - Oct 22, 2012 19:33:09 IST by AJAMANI, CHARANJIT SINGH (090168) *** IID: 6500360.758885.26 From: enterprise_support@symantec.com To: PDECREQUY@EFRONT.COM

Hello Pierre,

Tet mail.

Regards,

Charanjit Singh Sr.Technical support Engineer NetBackup Support - Symantec Corporation Working Hours: 7:30 Am - 4:30 Pm GMT Submit, Review, Manage your case online at MySupport. https://mysupport.symantec.com/ Support Phone: Please choose country from below link. Enter the CASE ID when prompted. http://www.symantec.com/business/support/contact_techsupp_static.jsp

<Case Task> {6 ; 13 ; 25:Facing issues with SQL policy.} Activity ID: 458277976 2 (Private) 0o (Outbound Call) - Oct 22, 2012 19:31:20 IST by AJAMANI, CHARANJIT SINGH (090168) *** ---------------------------------------LOCAL ENVIRONMENT: ---------------------------------------

NBU Master :7.1.0.3 O.S:W2K8

--------------------------------------REMOTE ENVIRONMENT: ---------------------------------------NBU Client:Japet (7.1.0.3) -O.S: W2K3 -Application :Sql server ---------------------------------------

STORAGE ENVIRONMENT: ----------------------------------------NA -----------------------------------------ISSUE: 6 ; 13 ; 25:Facing issues with SQL policy.

-----------------------------------------TROUBLESHOOTING STEPS: -Initiated a webex -backup of 1 sql server fails in intermittently with the different status code

Parent 21/10/2012 20:53:22 - Info dbclient(pid=1272) ERR - Error in VxBSASendData: 1. 21/10/2012 20:53:22 - Info dbclient(pid=1272) CONTINUATION: - All backup jobs have completed.

child

21/10/2012 20:53:34 - Error bpbrm(pid=3492) socket read failed, An existing connection was forcibly closed by the remote host. (10054) 21/10/2012 20:53:34 - Error bptm(pid=3320) socket operation failed - 10054 (at child.c.1294) 21/10/2012 20:54:30 - end writing; write time: 00:08:59 file read failed(13)

child

21/10/2012 20:35:09 - end writing; write time: 00:04:31

the backup failed to back up the requested files(6)

child

21/10/2012 21:36:10 - end writing cannot connect on socket(25)

-Manual sql backup works fine -File system backup as per schedule works fine -Suggested to upgrade the client to 7.1.0.4 -and update us

----------------------------------------REFERENCE: NA ------------------------------------------

<Case Task> {RE: Case 420-231-266 (6 ; 13 ; 25:Facing issues with SQL policy....)} Activity ID: 458260660 2 (Private) 3 (Inbound E-mail) - Oct 22, 2012 14:01:21 IST by DECREQUY, PIERRE (E-FRONT) *** IID: 6500356.31645.3560 From: Pierre_Decrquy <pdecrequy@efront.com> To: {enterprise_support@symantec.com <enterprise_support@symantec.com>} Date: Mon, 22 Oct 2012 08:31:11 +0000

-----Message d'origine----De : enterprise_support@symantec.com [mailto:enterprise_support@symantec.com] Envoy : lundi 22 octobre 2012 10:25 : Pierre Decrquy Objet : Case 420-231-266 (6 ; 13 ; 25:Facing issues with SQL policy....)

Thank you for contacting Symantec Enterprise Support Services.

Please respond to this email with the requested technical information which will assist the assigned Technical Support Engineer in troubleshooting your incident.

All responses are logged directly into the case notes. Providing this data in advance may reduce the time to resolution.

These questions are standard first steps in the troubleshooting process that your engineer will ask in the course of troubleshooting the case.

This email also acknowledges that a new case has been created and a Technical Support

Engineer will contact you (please note the case number in the subject heading).

Again, thank you for contacting Symantec Enterprise Support Services.

_________________________________________________________________________________

TYPICAL INFORMATION NEEDED FOR TROUBLESHOOTING

*What specifically is failing (such as backups/restores)?: BACKUP SQL with AGENT *How is it failing (status codes, error messages, etc)?:

Parent Job failed with status 25 Child Job 1 code error 6 Child Job 2 code error 13

*Where is the failure? (master server, media server, clients)?: Failure is on client This policy is used for many clients, only this client has the problem

*How many systems are affected by this failure?: 1

*What are the other indications of failure? (application log data, system log data, dumps, etc.) Event viewer of the client event id 18210:

BackupIoRequest::ReportIoError: write failure on backup device 'VNBU1-1272-3964-1350845582'. Operating system error 995(failed to retrieve text for this error. Reason: 15105).

*When was this issue first observed? (exact times of first and subsequent occurrences help us to connect product behavior with error log entries): 4days ago

*What else is going on in the environment? (unique conditions, recent changes): No change

Please include any other information you feel is relevant for this incident.

_________________________________________________________________________________

SELF HELP RESOURCES

NetBackup Status code lookup (recently updated): http://www.symantec.com/business/support/index?page=content&id=TECH58686

NetBackup Enterprise Common Topics & Knowledge Base search: http://go.symantec.com/nbu

_________________________________________________________________________________

ONLINE CASE MANAGEMENT & SUPPORT PROGRAM INFORMATION

Track the status of your cases online: MySupport

Quick Reference on Support Programs and Processes: http://go.symantec.com/support/quickreference (A synopsis that includes Service Level Goals, entitlements, and case escalation process)

CaseAuthKey=18FCFB2A

<Case Task> {Customer is french, chose preferred language as english for a faster support.} Activity ID: 458260881 2 (Private) 1 (Comment) - Oct 22, 2012 13:54:49 IST by KULKARNI, MADHURA (119047) ***

<Case Task> {Case 420-231-266 (6 ; 13 ; 25:Facing issues with SQL policy....)} Activity ID: 458260562 2 (Private) 3o (Outbound E-mail) - Oct 22, 2012 13:54:31 IST by KULKARNI, MADHURA (119047) *** IID: 6500360.758967.2 From: enterprise_support@symantec.com To: PDECREQUY@EFRONT.COM

Thank you for contacting Symantec Enterprise Support Services.

Please respond to this email with the requested technical information which will assist the assigned Technical Support Engineer in troubleshooting your incident.

All responses are logged directly into the case notes. Providing this data in advance may reduce the time to resolution.

These questions are standard first steps in the troubleshooting process that your engineer will ask in the course of troubleshooting the case.

This email also acknowledges that a new case has been created and a Technical Support

Engineer will contact you (please note the case number in the subject heading).

Again, thank you for contacting Symantec Enterprise Support Services.

_________________________________________________________________________________

TYPICAL INFORMATION NEEDED FOR TROUBLESHOOTING

*What specifically is failing (such as backups/restores)?:

*How is it failing (status codes, error messages, etc)?:

*Where is the failure? (master server, media server, clients)?:

*How many systems are affected by this failure?:

*What are the other indications of failure? (application log data, system log data, dumps, etc.)

*When was this issue first observed? (exact times of first and subsequent occurrences help us to connect product behavior with error log entries):

*What else is going on in the environment? (unique conditions, recent changes):

Please include any other information you feel is relevant for this incident.

_________________________________________________________________________________

SELF HELP RESOURCES

NetBackup Status code lookup (recently updated): http://www.symantec.com/business/support/index?page=content&id=TECH58686

NetBackup Enterprise Common Topics & Knowledge Base search: http://go.symantec.com/nbu

_________________________________________________________________________________

ONLINE CASE MANAGEMENT & SUPPORT PROGRAM INFORMATION

Track the status of your cases online: MySupport

Quick Reference on Support Programs and Processes: http://go.symantec.com/support/quickreference (A synopsis that includes Service Level Goals, entitlements, and case escalation process)

<Case Task> {Enterprise Product Entitlement http://gdss/15162.asp?Pid=15162&ProductName=NetBackup+agent+for+the+SQL+Database} Activity ID: 458260827 2 (Private) 1 (Comment) - Oct 22, 2012 13:53:36 IST by KULKARNI, MADHURA (119047) ***

<Case Task> {** Dispatch **} Activity ID: 458260547 1 (Public) 0 (Inbound Call) - Oct 22, 2012 13:53:18 IST by KULKARNI, MADHURA (119047) ***