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Cisco SMB Support Assistant

Cisco SMB Support Assistant

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Configure an IP Address on Your PC

Home > SMB Support Assistant Configuration Overview > Configure an IP Address on Your PC Service Requests

Configure an IP Address on Your PC

Dow nload PDF Introduction Requirements Configure an IP Address w ith the SMB SA Client Configure an IP Address w ith DHCP Configure an IP Address Manually Verify the IP Address Verify a Remote IP Address Troubleshoot the Procedure Related Information Configure an IP Address on Your PC

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Introduction This document explains how to set the IP address on your PC. You can use the Cisco SMB Support Assistant Client (SMB SA Client) to temporarily change your PC IP address in order to configure a Cisco device. You can also manually change your PC settings to use a static IP address, or to automatically obtain an IP address w ith Dynamic Host Configuration Protocol (DHCP).

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Requirem ents A PC w ith Window s XP or Window s 2000.

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Configure an IP Address w ith the SMB SA Client The SMB Support Assistant Client can help you configure an IP address on your Cisco device. To configure an IP address w ith the client, follow these steps: 1. Refer to Dow nload the SMB Support Assistant Client to dow nload the client. 2. Open the client and ensure that your device is in the device inventory. 3. Select the device and click Device Support .

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4. Click the Basic Setup tab and follow the instructions to reset your PC IP address in order to connect to your Cisco device.

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Configure an IP Address w ith DHCP To use DHCP to assign an IP address dynamically, follow these steps: 1. Open the Netw ork Connections control panel on your PC. On many PCs, this path is Start > Control Panel > Netw ork Connections . 2. Right-click the Local Area Connection icon and click Properties . 3. Select Internet Protocol (TCP/IP) from the list of components, and then click Properties .

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4. Take note of your current TCP/IP properties. If your PC is already configured w ith an IP address, w rite dow n the IP address and subnet mask. You may need to return your PC to its original configuration. 5. From the TCP/IP Properties w indow , click Obtain an IP address autom atically and Obtain DNS server address autom atically.

6. Click OK to save your settings.

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Configure an IP Address Manually To configure the IP address on your PC manually, follow these steps: 1. Determine the IP address you need for your PC. Your PC IP address w ill need to match the IP address and subnet of the device you are connected to.

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For example, if you w ant to connect to a sw itch that uses an IP address of 10.0.0.1 and a subnet mask of 255.255.255.0, set your PC to 10.0.0.3 w ith a subnet mask of 255.255.255.0. This example uses these IP addresses: Device IP address: 10.0.0.1 PC IP address: 10.0.0.3 Subnet mask: 255.255.255.0 2. Open the Netw ork Connections control panel on your PC. On many PCs, this path is Start > Control Panel > Netw ork Connections . 3. Right-click the Local Area Connection icon and choose Properties . 4. Select Internet Protocol (TCP/IP) from the list of components and click Properties.

5. Take note of your current TCP/IP properties. If your PC is already configured w ith an IP address, w rite dow n the IP address and subnet mask so that you can return your PC to the original configuration. 6. Click Use the follow ing IP address and enter the IP address and subnet mask for the PC.

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7. Click OK to save your settings.

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Verify the IP Address To verify the IP address on your PC, follow these steps: 1. Click Start > Run. 2. In the Run dialog box, enter cm d or com m and, and then click OK to open a command prompt w indow . 3. At the command prompt, type ipconfig and press Enter to display the current settings. 4. Confirm the IP address subnet mask.

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Verify a Rem ote IP Address To confirm that you can reach a remote IP address, follow these steps: 1. Click Start > Run. 2. In the Run dialog box, enter cm d or com m and, and then click OK to open a command prompt w indow . 3. At the command prompt, type ping 10.0.0.1 , w here 10.0.0.1 is the remote IP address. Press Enter to begin. Observe the results to determine if this ping is successful: Successful ping P i n g i n g1 0 . 0 . 0 . 1w i t h3 2b y t e so fd a t a : R e p l yf r o m1 0 . 0 . 0 . 1 :b y t e s = 3 2t i m e < 1 0 m sT T L = 2 5 5 R e p l yf r o m1 0 . 0 . 0 . 1 :b y t e s = 3 2t i m e < 1 0 m sT T L = 2 5 5 R e p l yf r o m1 0 . 0 . 0 . 1 :b y t e s = 3 2t i m e < 1 0 m sT T L = 2 5 5 R e p l yf r o m1 0 . 0 . 0 . 1 :b y t e s = 3 2t i m e < 1 0 m sT T L = 2 5 5 P i n gs t a t i s t i c sf o r1 0 . 0 . 0 . 1 : P a c k e t s :S e n t=4 ,R e c e i v e d=4 ,L o s t=0( 0 %l o s s ) , A p p r o x i m a t er o u n dt r i pt i m e si nm i l l i s e c o n d s :

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A p p r o x i m a t er o u n dt r i pt i m e si nm i l l i s e c o n d s : M i n i m u m=0 m s ,M a x i m u m= 0 m s ,A v e r a g e= 0 m s Unsuccessful ping P i n g i n g1 0 . 0 . 0 . 1w i t h3 2b y t e so fd a t a : R e q u e s tt i m e do u t . R e q u e s tt i m e do u t . R e q u e s tt i m e do u t . R e q u e s tt i m e do u t . P i n gs t a t i s t i c sf o r1 0 . 0 . 0 . 1 : P a c k e t s :S e n t=4 ,R e c e i v e d=0 ,L o s t=4( 1 0 0 %l o s s ) , A p p r o x i m a t er o u n dt r i pt i m e si nm i l l i s e c o n d s : M i n i m u m=0 m s ,M a x i m u m= 0 m s ,A v e r a g e= 0 m s If the ping is unsuccessful, your computer is unable to reach the remote IP address. For further assistance, see Troubleshoot the Procedure. 4. Type exit to close the command w indow .

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Troubleshoot the Procedure This section provides information about common problems that you may encounter. Problem I set my PC for DHCP, but I did not receive an IP address. Cause(s) and Suggested Solution(s)

1. Ensure that your PC is properly connected to the device. 2. Click Start > Run. 3. In the Run dialog box, enter cm d or com m and, and then click OK to open a command prompt w indow . 4. At the command prompt, type ipconfig /renew and press Enter to renew your settings.

I am unable to ping a remote IP address.

Check these items: Verify that your computer has the correct IP address, subnet mask, and remote gatew ay. Verify the cable betw een your computer and the device. Some devices use a straight-through cable; other devices require a crossover cable. If possible, replace the cable w ith a know n good cable. For further information, refer to Cable Descriptions. Verify that the remote device has the correct IP address and subnet mask.

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Related Inform ation Cable Descriptions Create a HyperTerminal Connection Set Up a TFTP Server

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