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Banks and Capital Market players are under unrelenting pressure to lower their operational costs in a market plagued by low margins, industry consolidation, and increased global competition. Hard-pressed to squeeze more efficiency out of the business, banks are evaluating processes which might potentially be outsourced. Financial Services organizations who earlier saw cost benefit and enhanced domain embedded solutions as the primary expectation from their offshore partners have now advanced to seeking value-added benefits through gain sharing models, productivity improvements and bundled outsourcing. Banking and Capital Markets practice provides innovative solutions through an intelligent mix of business processes and technology. Services can be provided in simple, moderate and highly complex activities within all sub-verticals including Retail banking, Lending, Cards and Investment banking. In addition, voice capabilities such as Customer Service, Help desk Services, Sales and Collections have given us an edge over our competitors in an environment where clients are seeking partners for voice and back-office operations with a good touch and feel for their end customers. In banking and capital markets following set of services can be outsourced. Retail Banking Personal Banking: Account set-up and KYC, Account Maintenance, Customer Service, Instructions/Mandates/ Sweeps, Financial Transactions, GL Reconciliation, Dispute Resolution Consumer Lending: Account Organization, Document Verification, Credit Scoring, Credit Decisioning, Loan Boarding, Loan a/c servicing, Customer Service, Delinquency Management & Collections Credit Cards: Application Processing, Application Scoring, Card Activation, Manual Authorization, Customer Service Inbound, Merchant Services, Dispute Resolution and Charge back, Statement/ Rewards Processing Corporate Banking Trade Finance: A/C opening, Bills for Collection, Export Bills Negotiation, Import Bills, L/C Processing, Bank Guarantees, Credit Limits Cash Management: Funds Transfer, Trade Processing, Reconciliations, 2 Day Processing, Accrual Calculations, Investigations, FCY Payment Processing, Settlement and Reconciliation, Reference Data Management, Reporting Commercial Lending: Account Opening and KYC, Loan Boarding, Documentation, Financial Spreading, Credit Analysis, Credit Limits, Post Sanction Monitoring/ Limit Reviews Capital Markets(In capital markets segment various broking firms can be targeted) Custodian Services: Instrument Set-up, Pre-Settlement, Settlement, Corporate Actions, Clearing , Taxation, Income Processing, Reconciliation, Tax Reclaim Transfer Agency: Account Opening, Reference Data Management, Transaction Processing (Transfers, Corporate Actions), Compliance/ Internal and Regulatory, Reporting

Fund Admin: Reference Data Management, Reconciliation, Client Reporting, Client help desk, Transaction Processing, Compliance Internal and Regulatory, NAV Calculations, Accrual calculations / checking Asset Management: Account Opening/ Client On-Boarding, Trade Processing, Client Accounting, Client Helpdesk, Technical Helpdesk, Fund Accounting, Settlements, Investors Services/ Share Registry, Admin and Back-office, Compliance Related Activities, MIS and Statutory Reporting, Pre-product Launch Brokerage: Account Opening, Reference Data Management, Trade Processing, Corporate Actions, Client Accounting, Client Help desk, Technical Help desk. Insurance Sector The claims made by policy holders needs to be checked and verified for possible frauds. Policy checks are applied and critical fields are given for processing. Successful claims are than forwarded to insurance companies for taking further action. Data can be given for insurance products. In order to check claim status tele calling services can be outsourced. Transportation and Logistics Outsourcing services are also in great demand in above field. In transportation example can be of airlines industry or tours and travels agencies like Raj Travels, Thomas Cook wherein if customers want to know their travelling details these services can be outsourced and presently they are being outsourced. Details of BPO presently undertaking activites mentioned above:1) Mphasis- SBI outsourced its customer support operations to provide voice based inbound services. 2) Sai Seva Solutions- HDFC bank outsourced its non-core back office activities. 3) Infovision has more than 10 banks clients who provide both voice and nonvoice services. 4) Intelnet- Citibank 5) First Source- ICICI Bank 6) Care Tel- State Bank of Patiala 7) Aegis- HDFC, ABN Amroa

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