HP StorageWorks Command View EVA installation guide

Part number: T5494-96001 Seventh edition: February 2008

Legal and notice information Copyright 2005-2008 Hewlett-Packard Development Company, L.P. Condential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.21 1 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Java is a US trademark of Sun Microsystems, Inc. Linux is a U.S. registered trademark of Linus Torvalds. UNIX is a registered trademark of The Open Group. Itanium is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Contents
About this guide
Intended audience . . . . . . . Related documentation . . . . . Document conventions and symbols HP technical support . . . . . . Subscription service . . . . . . HP websites . . . . . . . . . . Documentation feedback . . . . Product feedback . . . . . . .

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1 Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Prerequisites . . . . . . . . . . . . . . . . Software suite . . . . . . . . . . . . . . SMI-S EVA . . . . . . . . . . . . . . . Licensing . . . . . . . . . . . . . . . . Management server types . . . . . . . . . . . Conguring browser settings . . . . . . . . . Internet Explorer settings . . . . . . . . . Mozilla browser settings . . . . . . . . . Refreshing the browser . . . . . . . . . . Setting credentials . . . . . . . . . . . . . . Management server . . . . . . . . . . . Ensuring successful authorization . . . . . . Changing ports for SMI-S EVA installation . . . . Setting a different port for SMI-S EVA CIMOM Changing the port for applications running on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ports 5988 . . . . . . . . . . . . . . . . . . . . . . . . . . . . and . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5989 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . 1 1 . . 1 1 . . 1 1 . 12 . 12 . 12 . 12 . 14 . 16 . 16 . 16 . 17 . 17 . 17 . 18

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2 HP Command View EVA software suite . . . . . . . . . . . . . . .

Typical installation . . . . . . . . . . . . Custom installation . . . . . . . . . . . . Creating users on Windows . . . . . . . . HP Command View EVA license key . . . . Obtaining a license key . . . . . . . Installing a license key . . . . . . . . Installing a license key from a server using Verifying the installation . . . . . . . . . Removing the software suite . . . . . . . . Removing individual components . . . . . . . . . . . . . . . . . . . . . . . . Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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3 HP Command View EVAPerf

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4 HP Storage System Scripting Utility . . . . . . . . . . . . . . . . .

Installing the utility on a host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Verifying the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5 HP StorageWorks SMI-S EVA . . . . . . . . . . . . . . . . . . .

Conguring SMI-S EVA after installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing users in SMI-S EVA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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HP StorageWorks Command View EVA installation guide

CIM client connection to the SMI-S EVA server . . . . . . Removing HP StorageWorks SMI-S CIMOM does not remove Conguring CIM indications . . . . . . . . . . . . . . Lifecycle indication . . . . . . . . . . . . . . . . Alert indication . . . . . . . . . . . . . . . . . Other conguration and usage information . . . . . . . Conguring CIMOM logging . . . . . . . . . . . Conguring Provider logging . . . . . . . . . . . Installer log les . . . . . . . . . . . . . . . . . Ensuring successful restart of CIMOM . . . . . . . . Other CIMOM server congurable properties . . Other EVA provider congurable properties . . . Restart of the CIMOM service . . . . . . . . . . . Conguring the CIMOM port . . . . . . . . . . .

. . . . . . . CIMOM-related . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . .
HP Command View EVA . . . . . . . . . . . . . . . . . Power failure during installation . . . . . . . . . . . . Power failure during removal . . . . . . . . . . . . . Failed connection warning for uncabled controller host ports Removing the Certicate error prompt in Internet Explorer . SMI-S EVA . . . . . . . . . . . . . . . . . . . . . . . SMI-S EVA was not installed . . . . . . . . . . . . . . SMI-S EVA service does not start . . . . . . . . . . . . SMI-S EVA fails to retrieve data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Tables
1 ..Document conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2 ..Internet Explorer settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 3 ..Mozilla browser settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 27 31 31 33 34 35 4 ..CD Executables Directory Structure . . . . . . . . . . . . . . . . . . . . . . . . 5 ..Congurable properties in LifeCycleIndication.cfg . . . . . . . . . . . . . . . . . . 6 ..Congurable properties in Indication.cfg . . . . . . . . . . . . . . . . . . . . . 7 ..LogLevel Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 ..CIMOM server congurable properties . . . . . . . . . . . . . . . . . . . . . . 9 ..EVA Provider congurable properties . . . . . . . . . . . . . . . . . . . . . . .

HP StorageWorks Command View EVA installation guide

About this guide

This guide describes procedures for installing and removing the following software: HP StorageWorks Command View EVA HP StorageWorks Command View EVAPerf HP StorageWorks Storage System Scripting Utility (SSSU) Storage Management Initiative Specication for Enterprise Virtual Array (SMI-S EVA)

Intended audience
This guide is intended for personnel who install software in storage area networks (SANs) that include HP StorageWorks Enterprise Virtual Arrays (EVAs). Readers should be familiar with: SANs Operating systems, including Windows HP StorageWorks EVAs

Related documentation
The following documents are referenced in this guide: HP StorageWorks Enterprise Virtual Array compatibility reference HP StorageWorks Command View EVA user guide HP StorageWorks Enterprise Virtual Array license key installation instructions HP StorageWorks Command View EVA release notes HP StorageWorks Command View EVA online help (accessible from the HP Command View EVA user interface) HP StorageWorks EVA iSCSI connectivity quick start instructions HP StorageWorks EVA iSCSI connectivity user guide You can nd these documents on the Manuals page of the HP Business Support Center website: http://www.hp.com/support/manuals In the Storage section, click Storage software, and then select your product.

HP StorageWorks Command View EVA installation guide

Document conventions and symbols

Table 1 Document conventions Convention
Blue text: Table 1 Blue, underlined text: http://www.hp.com Bold text

Element
Active cross-reference links, email addresses, and document headings. website addresses Keys the user presses Text the user enters in a GUI element, such as a text box GUI elements the user clicks or selects, such as menu and list items, buttons, tabs, or check boxes Text emphasis File and directory names System output Code Commands, their arguments, and argument values

Italic text Monospace text

Monospace, italic text Monospace, bold text

Code variables Command variables Emphasized monospace text

CAUTION: Indicates that not following directions could cause damage to equipment or data. IMPORTANT: Provides clarifying information or specic instructions.

NOTE: Provides additional information.

TIP: Provides helpful hints and shortcuts.

HP technical support
Telephone numbers for worldwide technical support are listed on the HP support website: http://www.hp.com/support/. Collect the following information before calling: Technical support registration number (if applicable) Product serial numbers Product model names and numbers Error messages

About this guide

 Operating system type and revision level Detailed questions For continuous quality improvement, calls may be recorded or monitored.

Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website http://www.hp.com/go/e-updates. After registering, you will receive email notication of product enhancements, new driver versions, rmware updates, and other product resources.

HP websites
For additional information, see the following HP websites: http://www.hp.com http://www.hp.com/go/storage http://www.hp.com/service_locator http://www.docs.hp.com

Documentation feedback
HP welcomes your feedback. To make comments and suggestions about product documentation, please send a message to storagedocsFeedback@hp.com. All submissions become the property of HP.

Product feedback
To make comments and suggestions about HP Command View EVA, please send a message to CVfeedback@hp.com.

HP StorageWorks Command View EVA installation guide

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About this guide

1 Preparation
This chapter describes prerequisites for installing the HP Command View EVA software suite, management server types, and procedures for conguring browser settings. For descriptions of the software suite components and details about the kit contents, see HP StorageWorks Command View EVA kit contents.

Prerequisites
This section describes prerequisites for installing the software suite. You will need the following documents: HP StorageWorks Command View EVA release notes HP StorageWorks Enterprise Virtual Array compatibility reference

Software suite
Before you install the software suite: Read HP StorageWorks Command View EVA release notes for any installation or post-installation requirements specic to this release. Ensure that your environment includes: One or more EVAs NOTE: If your environment includes iSCSI devices, see HP StorageWorks EVA iSCSI connectivity quick start instructions for Windows for installation instructions, and HP StorageWorks EVA iSCSI connectivity user guide for conguration information. A management server running a supported version of Microsoft Windows (see HP StorageWorks Enterprise Virtual Array compatibility reference) Congure the browser settings for any server that will be used to access the HP Command View EVA user interface. For more information, see Conguring browser settings on page 12.

SMI-S EVA
Before you install SMI-S EVA: Install WEBES. WEBES is necessary to receive alert indications. To download WEBES, go to the following website http://h18023.www1.hp.com/support/svctools/webes/and follow the instructions. See HP StorageWorks Enterprise Virtual Array compatibility reference for the supported version. Check if ports 5988 and 5989 are already in use before installing SMI-S CIMOM. See Changing ports for SMI-S EVA installation, page 17, for more information. Ensure that you are logged in to the management server as a local user with local administrative privileges (the user must be a member of the local Administrators group). Install SLP. SLP enables you to receive information about applications that are registered with it. For example, when CIMOM is registered with SLP, you can receive information about CIMOM, such as the CIMOM URL and attributes.

HP StorageWorks Command View EVA installation guide

1 1

Licensing
A temporary, instant-on license key is included in HP Command View EVA so that you can immediately start using all of the features. This instant-on license will expire 60 days from the rst time it is activated. You must obtain a permanent license key to continue using all of the HP Command View features on or before the 60 day expiration of the instant-on license. See HP Command View EVA license key for additional information on how to obtain a permanent license key. Available license keys include: HP Command View EVA General license key required to manage drives and disk groups HP Business Copy EVA license key activates snapshot, snapclone, and mirrorclone features. HP Continuous Access EVA license key activates the data replication feature HP Command View EVA upgrade license required for any of the following: Upgrading to a later version of HP Command View EVA Adding licensed capacity Upgrading to a different array type

Management server types

You can install the software on the following servers: HP OpenView Storage Management Appliance (SMA)A centralized, dedicated monitoring and management hardware-software solution for the SAN General-purpose serverA server other than the HP OpenView Storage Management Appliance that runs customer applications, such as le and print services Dedicated management serverA Windows host that is intended solely for HP storage software, such as HP OpenView Storage Node Manager, HP OpenView Storage Area Manager add-on software modules, or HP StorageWorks EVA array-integrated software HP ProLiant storage serverA server similar to the general-purpose server, used to manage EVAs in the SAN as well as traditional NAS-based applications For hardware and software specications, see HP StorageWorks EVA compatibility reference.

Conguring browser settings

HP Command View EVA requires certain browser settings. This section describes the recommended browser settings for Internet Explorer and Mozilla. Congure the browser as described in this section; otherwise, the HP Command View EVA user interface will not work properly.

Internet Explorer settings

HP recommends that you congure the management server with the security settings appropriate for your environment, and browse to the management server from a client machine using Internet Explorer settings appropriate for HP Command View EVA. In Windows environments, you may not be able to achieve the proper Internet Explorer settings on a management server with Microsoft's IE Enhanced Security Conguration (IEESC) or other policy-enforced precongured settings. If you are browsing from an IEESC-congured management server, you must remove IEESC and manually congure Internet Explorer with the required HP Command View EVA browser settings. Table 2 describes the browser settings for Internet Explorer. The settings are not all-inclusive; only those settings that apply to HP Command View EVA are listed. If a setting appears in bold, you must congure the setting as described.

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Table 2 Internet Explorer settings Menu option

View

Setting
Text Size

Value
Medium This setting may affect the screen resolution setting. If it distorts HP Command View EVA page layouts, select a text size that enables text to t in tables in the content pane. AutomaticallyFor a homogeneous EVA environment (EVA arrays only) NeverFor a heterogeneous EVA environment (EVA and HSG80 arrays) 10 MB (minimum) Selected Selected Latin-based

Tools > Internet Options > General Temporary Internet Files > Settings Check for newer versions of stored pages

Amount of disk space to use Colors Use Windows colors Use hover color Fonts Language script

Tools > Internet Options > Security > Local Intranet > Custom Level Downloads Automatic prompting for le downloads File download Font download Java VM Miscellaneous Java permissions Access data sources across domains Allow META REFRESH Allow scripting of Internet Explorer web browser controls Allow script-initiated windows without size or position constraints Allow web pages to use restricted protocols for active content Display mixed content Open les based on content, not le extension Software channel permissions Submit nonencrypted form data Use pop-up blocker Userdata persistence websites in less privileged web content zone can navigate into this zone Scripting Active scripting Scripting of Java applets User authentication Logon Enable Enable Enable Low safety Prompt Enable Enable Enable Prompt Enable Enable Low safety Enable Disable Disable Enable Enable Enable Automatic logon only in Intranet zone

Tools > Internet Options > Privacy

HP StorageWorks Command View EVA installation guide

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Menu option
Settings

Setting
Accept All Cookies Pop-up Blocker

Value
Bar at the very bottom of the scale Not selected

Tools > Internet Options > Connections Local Area Network (LAN) Settings Congure to enable browsing to the management server on which HP Command View EVA is installed Settings will vary based on your local network conguration

Tools > Internet Options > Advanced Browsing Disable script debugging (Internet Explorer) Disable script debugging (Other) Display a notication about every script error Enable third-party browser extensions (requires restart) Enable visual styles on buttons and controls in web pages Reuse windows for launching shortcuts Show friendly HTTP error messages Multimedia Enable Automatic Image Resizing Play animations in web pages Show pictures Smart image dithering Security Check for server certicate revocation Check for signatures on downloaded programs Do not save encrypted pages to disk Use SSL 2.0 Use SSL 3.0 Warn about invalid site certicates Warn if changing between secure and not secure mode Warn if forms submittal being redirected VM JIT compiler for virtual machine enabled (requires restart) Selected Selected Not selected Selected Selected Not selected Selected Selected Selected Selected Selected Not selected Selected Not selected Selected Selected Selected Selected Selected Selected

Mozilla browser settings

Table 3 describes the browser settings for Mozilla. The settings are not all-inclusive; only those settings that apply to HP Command View EVA are listed. If a setting appears in bold, you must congure the setting as described. The recommended settings normally enable the browser to display HP Command View EVA fonts and page layouts correctly. Many UNIX environments, however, do not handle fonts and page layouts

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Preparation

consistently, so you may want to make adjustments to obtain the most readable HP Command View EVA page layouts. For example, setting your browser for large fonts may cause the HP Command View EVA property tables to appear crowded and unreadable. If this occurs, reduce the font size for your browser. NOTE: Tooltips are not available in Mozilla. Table 3 Mozilla browser settings
Edit > Preferences > Appearance Fonts Color Allow documents to use other fonts When a web page species its own colors and background, always use the colors and background specied by the web page Selected Selected

Edit > Preferences > Privacy & Security Cookies Cookie Acceptance Policy Cookie Lifetime Policy Images Image Acceptance Policy Animated images should loop Pop-Up Windows Forms > Forms Manager Passwords > Encrypting versus Obscuring SSL > SSL Protocol Versions SSL > SSL Warnings Validation > OCSP Block unrequested pop-up windows Save form data from web pages when completing forms Use encryption when storing sensitive data Enable SSL version 2 Enable SSL version 3 All options Set Mozilla to use OCSP as follows Allow all cookies Accept cookies normally Accept all images As many times as the image species Not selected Selected Not selected

Selected Selected Not selected Do not use OCSP for certicate validation

Edit > Preferences > Advanced Features that help interpret web pages Scripts & Plug-Ins Java Enable Javascript for Navigator Allow scripts to Cache > Set cache options Cache Compare the page in cache to the page on the network Selected Selected Select all options 10 MB When the page is out of dateFor a homogeneous EVA environment (EVA arrays only) NeverFor a heterogeneous EVA environment (EVA and HSG80 arrays) Not selected

Link Pre-Fetching

Prefetch web pages when idle, so that links in web pages designed for prefetching can load faster

HP StorageWorks Command View EVA installation guide

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Congure Proxies to Access the Internet HTTP Networking > Direct Connection Options HTTP Networking > Proxy Connection Options

Congure to enable browsing to the management server on which HP Command View EVA is installed HTTP 1.0 Keep alive HTTP 1.0 Keep alive

Settings will vary based on your local network conguration Selected Selected Selected Selected

Refreshing the browser

After you upgrade HP Command View EVA, refresh the browser: In Internet Explorer, press Ctrl+F5. In Mozilla, press Shift and click Reload simultaneously.

Setting credentials
The existence of groups and users during software installation ensures: Authentication of users by login to the underlying operating system Assignment of predened privileges to users NOTE: In this section, unless a specic reference is made to the HP Storage Users group, user refers to all people who can access HP Command View EVA.

Management server
Groups are created automatically during the installation process. Alternatively, you can create them manually before initiating the software installation. The manual process for creating groups applies only if the management server is part of a domain or domain controller. This section describes the manual procedure. To create groups and users on the management server: 1. Use the Windows operating system feature to create the following groups: HP Storage Admins HP Storage Users IMPORTANT: To ensure successful authorization of groups, you must create the group names exactly as described in this step. See your Windows documentation for instructions on creating users. These groups are created only for local authentication. If the management server is part of a domain or domain controller, these group names can be modied during installation. The administrator should create them manually. These groups have predened privileges assigned to them. Anyone in the HP Storage Admins group can view and perform all tasks. Anyone in the HP Storage Users group can only view information.

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Preparation

2. Create the users that you will assign to these groups. Enter a name and password for the user and select a group for the user. NOTE: Ensure that the User must change password at next logon option is not selected when creating users.

Ensuring successful authorization

Windows accounts used for authentication must have the Access the computer from the network permission enabled. By default, this permission is granted to Everyone, but some systems have a more restrictive setting. With these systems, Everyone is removed and permission is enabled for application-specic groups. In this case, you cannot authenticate with valid credentials. To ensure successful authentication: 1. Access the Local Security Policy feature on the Windows operating system. The Local Security Settings window opens. 2. Select Security Settings > Local Policies > User Rights Assignment. 3. Double-click the Access this computer from the network policy in the right content pane. 4. Click Add User or Group. 5. Add the users you have created to this permission. See your operating system documentation for further instructions.

Changing ports for SMI-S EVA installation

If ports 5988 and 5989 are not available, do one of the following: Set a different port for SMI-S EVA CIMOM Change the port for applications running on ports 5988 and 5989

Setting a different port for SMI-S EVA CIMOM

To set a different port for SMI-S EVA CIMOM: 1. Install SMI-S EVA if not installed. It will occupy port 5988 or 5989. 2. Stop the HP StorageWorks CIM Object Manager service from the Services window. 3. Change the ports on which SMI-S EVA must run by changing the parameters cxws.http.port and cxws.https.port in the cxws.properties le. This le is located in the following directory: <install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\config NOTE: To nd the available ports on the local system, run the netstat a command in a command window. 4. Start the HP StorageWorks CIM Object Manager service. SMI-S EVA will run on the ports you have congured.

HP StorageWorks Command View EVA installation guide

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Changing the port for applications running on ports 5988 and 5989
To change the port for applications running on ports 5988 and 5989: 1. Stop the applications. 2. Change the port number for each application to another available port. 3. Restart the applications. 4. Install SMI-S EVA. It will now occupy ports 5988 and 5989.

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2 HP Command View EVA software suite

This chapter describes how to use the HP Command View EVA software suite to install and remove the HP Command View EVA software suite. The procedures describe using the software CD to perform the installation. You can also install and remove the software using Add/Remove Programs. The HP Command View EVA software suite installs all of the following software: HP HP HP HP Command View EVA Command View EVAPerf Storage System Scripting Utility StorageWorks SMI-S EVA (including CIMOM)

Typical installation
Use the typical installation to install all software components. NOTE: If you are installing SMI-S EVA, ensure that you have met the prerequisites listed in SMI-S EVA on page 1 1. 1. Insert the software CD into the drive. 2. Double-click HP StorageWorks Command View EVA Software Suite.exe to start the installation. The InstallAnywhere StorageWorks Command View EVA window opens. 3. Select the preferred language from the drop-down menu (English or Japanese). NOTE: On an English Windows system, the drop-down menu contains only English; on a Japanese Windows system, the drop-down menu contains both English and Japanese. Click OK. The Introduction window opens. 4. Click Next. The CV EVA License Agreement window opens. 5. Read and accept the terms of the license agreement. 6. Click Next. The Choose Install Set window opens. Command View Enterprise Virtual Array Performance Monitor and SMI-S CIMOM are selected by default. 7. Click Next. The Select Security Groups Conguration window opens.

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8. Click Next. The installation summary window opens. 9. Verify the pre-installation summary. Click Install. NOTE: The value for Required Disk Space shown in the Pre-Install Summary Dialog represents the size of les the installer will load; the size displayed in Add/Remove Programs is determined by Windows. 10. The installation summary window opens. Click Finish. All the software components are installed to <system drive>:\Program Files\Hewlett-Packard. On an SMA, the components are installed to <system drive>:\Program Files\Compaq\Sanworks\Element Manager for StorageWorks HSV.

Custom installation
Use the custom installation to select and install components that you choose. 1. Insert the software CD into the drive. 2. Double-click HP StorageWorks Command View EVA Software Suite.exe to start the installation. The InstallAnywhere StorageWorks Command View EVA window opens. 3. Select the preferred language from the drop-down menu (English or Japanese). NOTE: On an English Windows system, the drop-down menu contains only English; on a Japanese Windows system, the drop-down menu contains both English and Japanese. Click OK. The Introduction window opens. 4. Click Next. The License Agreement window opens. 5. Read and accept the terms of the license agreement. Click Next. The Choose Install Set window opens. 6. Click Next to continue. 7. Select the install folder. For HP Command View EVA and HP Command View EVAPerf, the user can customize the install location on a general-purpose server. 8. Click Next. 9. Congure security groups (see Setting credentials, page 16). Click Next. 10. Verify the installation summary. Click Install.

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HP Command View EVA software suite

NOTE: The value for Required Disk Space shown in the Pre-Install Summary Dialog represents the size of les the installer will load; the size displayed in Add/Remove Programs is determined by Windows. The installation summary window opens. 1 1. Click Finish. NOTE: Depending on the options installed, the system may require a reboot after you nish the installation on a general-purpose server. HP strongly recommends a reboot after installation on an SMA or an XP servers. If it does require a reboot, the Finish dialog box displays a message indicating that a reboot is necessary.

Creating users on Windows

After installing HP Command View EVA, a Windows user with administrator privileges must create accounts for other Windows users and assign them to one of the following groups: HP Storage AdminsMembers have view and manage capabilities for HP Command View EVA and SMI-S EVA. HP Storage UsersMembers have view capability only for HP Command View EVA and SMI-S EVA. These groups are created when you install HP Command View EVA. See your Windows user documentation for more information on Windows user groups.

HP Command View EVA license key

Once installation is complete, you must have access to a license key to use all the features in HP Command View EVA. The License Entitlement Certicate for the product provides instructions on how to obtain a license key. A temporary, instant-on license key is available within HP Command View EVA so that you can immediately start using all of its features. The instant-on key is valid for all arrays managed by a Command View server, and it enables all features (HP Command View EVA, HP Business Copy, and HP Continuous Access) with unlimited capacity for 60 days from rst use. Upon expiration of the instant-on license key, the features are disabled. You must obtain a permanent license key to continue to use the features. See Obtaining a license key, for instructions on how to obtain a permanent license key. When a permanent license is installed, it immediately takes effect for the array. The supported capacity for the array is determined by the specic license that is installed. If you remove the permanent license during the instant-on license validity period, the instant-on characteristics (all features and unlimited capacity) are reinstated for the remainder of the 60day evaluation period. Model-upgrade and extended evaluation licenses are also available. License keys are available in increments of 1 terabyte (TB), and can be generated for a size that is sufcient to cover the raw capacity managed by the array. You can enter the license key before or after initializing the array. License keys are -locked to an array and are not transferable.

Obtaining a license key

To obtain a license key, choose one of the following options: Obtain a license key from HP Webware online. Fax the Password Request Form that came with your License Entitlement Certicate. (Fax numbers in your area are shown on the certicate.) When you receive the license key, skip to step 9 below. Call or e-mail the HP Password Center. (For telephone numbers and e-mail addresses in your area, see the License Entitlement Certicate.) When you receive the license key, skip to step 9 below.

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Complete the following procedure to install a license key (also referred to as a password) from HP Webware for each product purchased.

Installing a license key

1. Go to http://webware.hp.com and click Generate New licenses under Welcome. 2. Obtain the HP order number from your License Entitlement Certicate, enter it in Order number, and then click Next. Based on information obtained from the order, a list of available products appears on the Product selection page. 3. Select the product for which you want a key (your operating environment under Product version), and then click Next. 4. On the Order product(s) detail page, enter the world wide names (WWNs) for the array in WWN for the appropriate products, and then click Next. To view the WWN in HP Replication Solutions Manager, select Storage Systems > View Properties. To view the WWN in HP Command View EVA, select the General tab. The WWN format is xxxx-xxxx-xxxx-xxxx (19 alphanumeric characters, including hyphens). Enter your information on the Member sign-in page as follows: If you registered previously, enter your e-mail address and password in Existing members, and then click Sign-in. If you did not register previously, enter your e-mail address, create a password, and then re-enter your password in First time users. Click Sign-in. The Address information page opens. 6. Complete the requested information if necessary. 7. Take one of the following actions: If you are the license owner and registered previously, select the I am the license owner checkbox. The License owner (End-User) information automatically populates. If you are not the license owner or if you did not register previously, enter your contact information under License owner (End-User) information. The License Certicate will also be e-mailed to you and the registered owner if you request it. 8. Click Next. The License certicate page opens. 9. To complete the installation, perform one the following: For Replication Solutions Manager, DC-Management, and Oracle licenses, follow steps 10 through 15. For HP Command View EVA, HP Business Copy EVA, and HP Continuous Access EVA licenses, follow steps 16 through 21. To enter licenses using the license import tool in HP Command View EVA, follow the steps in ???. 10. Save the license key le (.txt or .dat) by clicking the Save license key/password le for [product number] link at the end of the certicate. 1 1. Browse to HP Replication Solutions Manager and then select Tools > Congure > Licensing (in the left pane) > Add (button at lower right). 12. Next to License File, click Browse, and then browse to the location of the .txt or .dat le. 13. In the Select a registered product drop-down list, select Dynamic Capacity Management, and then click OK. 14. In the Conguration window, click OK. 15. To verify that the license has been added: a. Perform a global refresh by clicking the refresh icon under Tools and then click Close in the Global Refresh Monitor window. b. Select Storage Systems and then select the correct array. 5.

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HP Command View EVA software suite

c.

Select Actions > View Properties > Licenses to view the license.

This completes the procedure for installing Replication Solutions Manager, DC-Management, and Oracle licenses. 16. Copy the license key as instructed in the License Certicate. 17. Launch HP Command View EVA and select the appropriate array under Storage Systems. 18. Click the Licensing tab on the Storage System Properties page. 19. Click Install Licenses. 20. Paste the license key in the form provided. For multiple licenses, put each license key on a separate line. 21. Click Install Licenses. This completes the procedure for installing HP Command View EVA, HP Business Copy EVA, and HP Continuous Access EVA licenses.

Installing a license key from a server using Import Licenses

1. Save the license key le (.txt or .dat) by clicking the Save license key/password le for [product number] link at the end of the certicate. 2. On the HP Command View EVA main page, click Server Options (upper-right, white lettering in the blue banner). 3. On the Management Server Options page, click Import/Export Licenses. 4. Browse to the location of the saved license le. 5. On the Import/Export Licenses page, click Import Licenses. This completes the procedure for entering licenses using the license import tool in HP Command View EVA.

Verifying the installation

To verify that the software was installed successfully: 1. Ensure that: The software icons for HP Command View EVA , and HP Storage System Scripting Utility

appear on the desktop. An icon for HP Command View EVAPerf appears if selected for installation. HP Command View EVA and Storage System Scripting Utility are always installed and uninstalled together. HP Command View EVAPerf is optional when installing HP Command View EVA. If you installed the software suite on an SMA, the HP Command View EVA icon does not appear on the desktop. The software is available from the Start menu (for example, Start > Programs > HP Command View EVA). If you installed the software suite on an SMA, the software is not available from the Start menu. 2. Start the software. See HP StorageWorks Command View EVA user guide for more information. 3. Verify the display of storage system resources in the interface. In the Navigation pane, click Hardware and verify the following: New, uninitialized arrays appear as uninitialized storage systems. Previously initialized arrays appear with their previous names and correct status. (Select each storage array to view the Properties page.) Previous disk groups, hosts, virtual disks, and other resources appear in the Navigation pane. If information is not displayed properly, see Conguring browser settings on page 12.

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Removing the software suite

Use Add/Remove Programs to remove the complete software suite. CAUTION: Before removing HP Command View EVAPerf, move all performance data les you must keep from the application directory to a temporary directory. Otherwise, you will lose your performance data. 1. To remove the complete software suite, select HP StorageWorks Command View EVA software suite in Add/Remove Programs. Click Remove. The InstallAnywhere window opens, indicating that it will remove the selected software. 2. Click Next. The Uninstall Options window opens. 3. Select Complete Uninstall, which removes all installed components from the server. Click Uninstall. When removal is complete, the summary information window opens. 4. Click Finish.

Removing individual components

1. To remove individual components, select HP StorageWorks Command View EVA software suite in Add/Remove Programs. Click Remove. The InstallAnywhere window opens. 2. Click Next. 3. The Uninstall options window opens. Select Uninstall Specic Features. 4. Select the components to be removed and click Uninstall. When removal is complete, the summary information window opens. 5. Click Finish.

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HP Command View EVA software suite

3 HP Command View EVAPerf

If you select Custom Installation, you can install HP Command View EVAPerf without HP Command View EVA. To install HP Command View EVAPerf only: 1. Insert the software CD into the drive. 2. Double-click HP StorageWorks Command View EVA Software Suite.exe to start the installation. The InstallAnywhere StorageWorks Command View EVA window opens. 3. Select the preferred language from the drop-down menu (English or Japanese). NOTE: On an English Windows system, the drop-down menu contains only English; on a Japanese Windows system, the drop-down menu contains both English and Japanese. Click OK. The Introduction window opens. 4. Click Next. The License Agreement window opens. 5. Read and accept the terms of the license agreement. 6. Click Next. 7. Select the Enterprise Virtual Array Performance Monitor and click Next. 8. Select the install folder. For HP Command View EVAPerf, the user can customize the install location on a general-purpose server. Click Next. The Security Groups Conguration window opens. Click Next. 9. The Pre-Installation Summary window opens. Click Install. The installation proceeds automatically. 10. the Install Complete window opens. Click Done to exit. 1 1. to verify that the software was installed successfully, check that the software icon for HP Command View EVAPerf appears.

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26

HP Command View EVAPerf

4 HP Storage System Scripting Utility

When you use the HP Command View EVA software suite, HP Storage System Scripting Utility is installed automatically with HP Command View EVA on the management server. You can also install the utility on a host with network access to HP Command View EVA. This chapter describes the procedure to install the utility on a host.

Installing the utility on a host

To install the utility on a host: 1. Insert the HP Storage System Scripting Utility CD into the drive on the host. 2. Select the le for the applicable operating system: Table 4 CD Executables Directory Structure Directory
SSSU

Subdirectory
VMS

Executable le name
SSSU_VMS_ALPHA.EXE SSSU_VMS_IA64.EXE

hp_ux

sssu_hpux_ia64 sssu_hpux_parisc

tru64 ibm_aix linux

sssu_tru64 sssu_aix sssu_linux_x86 sssu_linux_ia64 sssu_linux_amd32 sssu_linux_amd64

windows

sssu_win_x86.exe sssu_win_ia64.exe sssu_win_amd64.exe

netware sun_os EVAInfo hp_ux

sssunlm.nlm sssu_sunos evainfo_HPUX_11_11_PARISC evainfo_HPUX_11_23_IA64 evainfo_HPUX_11_23_PARISC evainfo_HPUX_11_31_IA64 evainfo_HPUX_11_31_PARISC

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NOTE: Use the following command to mount the CD on an HP OpenVMS host: $ mount/media_format=cdrom/undefined_FAT=fixed:none:8192/ over=id HOSTNAME$DQA0: For example, $ MOUNT/MEDIA_FORMAT=CDROM/UNDEFINED_FAT=fixed:none:8192/ over=id IA641$DQA0: 3. Follow the instructions online to complete the installation.

Verifying the installation

To verify that the software was installed correctly, ensure that the software icon appears on the desktop.

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HP Storage System Scripting Utility

5 HP StorageWorks SMI-S EVA

This chapter describes how to congure SMI-S EVA after installation.

Conguring SMI-S EVA after installation

By default the -Xmx value in the CxwsCimomService.cfg le is set to 1024m, but this may not always be the correct value. To modify these parameters to adjust memory usage or other JVM options, follow these steps: 1. Check the default parameters in the CxwsCimomService.cfg le. This le, located at <install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\config\CxwsCimomService.cfg, contains the Java options that are used by CIMOM in the section JAVA_OPTIONS. The default parameters in the CxwsCimomService.cfg le are: -Xms128m (Minimum Heap Memory Usage in mb) -Xmx1024m (Maximum Heap Memory Usage in mb) 2. On the command line, enter <OS install drive>:\Program Files\HewlettPackard\SMI-S\CXWSCimom\jre\bin\java -Xmx1024m -version. If the Java version number is returned, the default value of 1024m for -Xmx is correct. If the Java version number is not returned, retry the command with lower values until a value returns the Java version. 3. Add the value that returned the Java version as the -Xmx value in the CxwsCimomService.cfg le located in the <OS install drive>:\Program Files\Hewlett-Packard\SMIS\CXWSCimom\ directory. 4. HP recommends that you verify the availability of the following les: <OS install drive>:\Program Files\Hewlett-Packard\SMIS\EVAProvider\lib\hpEVA.jar <OS install drive>:\Program Files\Hewlett-Packard\SMIS\CXWSCimom\lib-native\WindowsAuthenticator.dll <OS install drive>:\Program Files\Hewlett-Packard\SMIS\CXWSCimom\lib-native\WindowsEventLoggingUtil.dll <OS install drive>:\Program Files\Hewlett-Packard\SMIS\EVAProvider\lib-native\Indication.dll <OS install drive>:\Program Files\Hewlett-Packard\SMIS\CXWSCimom\bin\ccbgn.cfg <OS install drive>:\Program Files\Hewlett-Packard\SMIS\CXWSCimom\jre\bin\ccbgn.cfg CAUTION: HP recommends that you exercise caution in modifying these parameters. To determine the correct value for -Xmx, complete the following steps immediately after installing the software suite.

Managing users in SMI-S EVA

By default all HP Command View EVA users will be SMI-S EVA users. See Creating users on Windows on page 21 and Setting credentials on page 16 for more information.

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CIM client connection to the SMI-S EVA server

If you are using SSL mode, the SSL certicate on the SMI-S EVA server must be made available on the SMI-S EVA client machine to establish a CIM connection with the SMI-S EVA server. This is required only if your client application requires a secure connection over SSL and does not use a trust-all certicate manager. This certicate is available in client.pem and is converted as a trust le with the name hpSMIS.trust. All certicates mentioned are located in the following directory: <install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom. NOTE: The following steps apply only if your client application requires a secure connection over SSL and does not use a trust-all certicate manager. By default, HP Storage Essentials and HP Systems Insight Manager use a trust-all certicate manager, but can be recongured to authenticate each connection against certicates in their truststore. For Java-based clients: 1. Copy the hpSMIS.trust le located at <install drive>:\Program Files\HewlettPackard\SMI-S\CXWSCimom\ to the CIM client machine. 2. On the CIM client machine, specify the following options for connecting to the SMI-S EVA server using SSL mode: java -Djavax.net.ssl.trustStoreType=jks -Djavax.net.ssl.trustStore=hpSMIS.trust 3. Change the classpath variable to include the directory for the hpSMIS.trust le. The non Java-based clients must use client.pem to connect to the SMI-S EVA server.

Removing HP StorageWorks SMI-S CIMOM does not remove CIMOM-related folders

You can remove the HP StorageWorks SMI-S CIMOM using the following method: Select HP StorageWorks Command View EVA software suite and click Remove. This removes the entire HP Command View EVA software suite. When you remove the CIMOM, les and folders related to CIMOM are not removed. Complete the following steps to remove the related les: 1. Navigate to the <System Drive>:\Program Files\Hewlett-Packard\SMIS\CXWSCimom\config directory. 2. Delete the SMI-S\CXWSCimom\config folder. This deletes all the CIMOM associated les and ensures that the CIMOM functions correctly when reinstalled. 3. Reboot the server. To remove SMI-S EVA, complete the following steps: 1. Select HP StorageWorks Command View EVA software suite in Add/Remove Programs and click Remove. The InstallAnywhere window opens. 2. Click Next. 3. Select Uninstall Specic Feature. The Features window opens.

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HP StorageWorks SMI-S EVA

4. Select the SMI-S component. Click Uninstall. When removal is complete, the summary information window opens. 5. Click Finish.

Conguring CIM indications

Lifecycle indication
You can modify the LifeCycleIndication.cfg le to congure Lifecycle indicators. The le is located in <OS install drive>:\Program Files\Hewlett-Packard\SMIS\EVAProvider\config. Table 5 lists the Lifecycle congurable properties. Table 5 Congurable properties in LifeCycleIndication.cfg Property Name Default property value
FALSE

Description

LifeCycleIndication.Enable

Disables the Life Cycle Indication. To Enable, set the value to TRUE. Enables the Life Cycle Indication for the Vdisk. To Disable, set the value to TRUE. Enables the Life Cycle Indication for the Vdisk. To Disable, set the value to TRUE. Enables the Life Cycle Indication for the Vdisk. To Disable, set the value to TRUE. Provider polls periodically to generate the life cycle indication. This Interval is measured in minutes.

LifeCycleIndication.Disable.Vdisk FALSE LifeCycleIndication.Disable.Array FALSE LifeCycleIndication.Disable.FCportFALSE LifeCycleIndication.PollingInterval 10

For example, the following line in LifeCycleIndication.cfg enables LifeCycle indicators for Storage Volumes: LifeCycleIndication.Disable.Vdisk=FALSE.

Alert indication
Indication.cfg is the conguration le used to congure Alert indicators. This le is located at: <OS install drive>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\config. It contains the following congurable properties: Table 6 Congurable properties in Indication.cfg Property Name
LogLevel LogFileSize SnmpAgtIps

Default Property Description Value

1 250 Set to 0 for ERROR level logging; set to 1 for INFO level logging; Set to 2 for DEBUG level logging. Maximum size of Indication.log le in KB. This property is used to control the source IP address of the SNMP trap. Use the comma (,) to set more than one IP address. If this property value is blank, SNMP traps are accepted from any IP address. WEBES Trap type congured using desta WEBES command. It could be either 2 or 3. If the value is blank then, both Trap types are considered.

WebesTrapType

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For example, the following line in the le Indication.cfg produces debug logs: LogLevel=2.

Other conguration and usage information

This section contains additional information about conguring and using SMI-S EVA.

Conguring CIMOM logging

CIMOM uses the cxlog4j.properties le to congure logging. This le is located in the following directory: . <OS install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\config\config\ To congure CIMOM logging, edit the cxlog4j.properties le as follows: 1. To set the log level, edit the LogLevel parameter in the line log4j.logger.com.appiq=<LogLevel>, File See Table 7 for LogLevel values and descriptions. 2. To set the maximum log le size, edit the MaxSize parameter in the line log4j.appender.File.MaxFileSize=<MaxSize>MB. The default log le size is 100MB. 3. To set the maximum number of les, edit the parameter NoOfFiles, which is in the line log4j.appender.File.MaxBackupIndex=<NoOfFiles>. The default maximum number of les is 5. 4. Restart the HP StorageWorks CIM Object Manager service. CAUTION: Do not change any other parameters in the cxlog4j.properties le. The CIMOM les are located in the following directory: <OS install drive>:\Program Files\Hewlett-Packard\SMIS\CIMOM\logs\.

Conguring Provider logging

Provider uses the log4j.properties le to congure logging. This le is located in the following directory: <OS install drive>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\config\. To congure Provider logging, edit the log4j.properties le as follows: 1. To set the log level, edit the LogLevel parameter, which is in the line log4j.logger.com.hp.providers.eva=<LogLevel>, file. See Table 7 for LogLevel values and descriptions. 2. To set the maximum le size, edit the parameter MaxSize in the line log4j.appender.file.MaxFileSize=<MaxSize>KB. The default log le size is 250KB. 3. To set the maximum number of les, edit the parameter NoOfFiles, which is in the line log4j.appender.File.MaxBackupIndex=NoOfFiles. The default maximum number of les is 3.

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HP StorageWorks SMI-S EVA

4. Restart the HP StorageWorks CIM Object Manager service. CAUTION: Do not change any other parameters in the log4j.properties le. The Provider logs are located in the following directory: <OS install drive:>\Program Files\Hewlett-Packard\SMIS\EVAProvider\logs Table 7 LogLevel Values
Value ALL DEBUG ERROR FATAL INFO OFF TRACE1 TRACE2 WARN Description Logs all logging details. This level is used when the Cimom is started from the command line. Logs algorithm details such as iteration Logs errors and exceptions. Logs very severe error events that may cause the application to abort. Logs useful data such as Array WWN. Disables logging. This level is never used. Logs the methods parameters and values of local variables. Logs the methods entry and exit information. Logs potentially harmful situations.

CAUTION: HP strongly recommends that you only enable the CIMOM and Provider logs if requested by HP Support for troubleshooting.

Installer log les

The following logs are available at C:\Program Files\Hewlett-Packard: HP_StorageWorks_SMI-S_EVA_InstallLog.log HP_StorageWorks_SMI-S_CIMOM_InstallLog.log

Ensuring successful restart of CIMOM

To verify that the CIMOM service has restarted successfully: 1. Open the cxws.log le, which is in the following directory: <OS install drive>:Program Files\Hewlett-Packard\SMI-S\CXWSCimom\logs. For example, in the cxlog4j.properties le, if log level is set to INFO, then the log le contains the following information:
[071 127 17:32:58 [071 127 17:32:58 [071 127 17:32:58 [071 127 17:32:58 main main main main StartCXWS] HTTP service started StartCXWS] AliveThread is started and is running StartCXWS] Cimom Service is started StartCXWS] ProviderLoader is started

2. Verify that the timestamps are from the latest restart. If so, then the CIMOM has restarted successfully.

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Other CIMOM server congurable properties

The following properties of the CIMOM serverr can be congured in the le: <OS install drive:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\config\cxws.properties. Table 8 CIMOM server congurable properties Property name
enableHttp

Value
TRUE FALSE

Description
Enable CIMOM to handle HTTP requests Disable the CIMOM to handle HTTP requests Enable CIMOM to handle HTTPS requests Disable the CIMOM to handle HTTPS requests Port at which CIMOM listens for HTTP requests. Default is 5988 Port at which CIMOM listens for HTTPS requests. Default is 5988 Time intervals (in seconds) at which CIMOM will try to re-register for SLP

enableHttps

TRUE FALSE

cxws.https.port cxws.https.port

5988 5989

cxws.slpRegistrationLifetime 360

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HP StorageWorks SMI-S EVA

Other EVA provider congurable properties

The following properties of the EVA provider can be congured in the le: <OS install drive:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\evaProvider.properties. Table 9 EVA Provider congurable properties Property name
refreshPeriod discoveryPeriod provider.eva.provisioning.pool.diskType

Value
1800 120 online nearonline

Description
Interval (seconds) at which cache is refreshed Interval (seconds) at which the state of the arrays are refreshed Species that online disks are to be used for creating storagepool Species that nearonline disks are to be used for creating storagepool No disk failure protection while creating storagepool (default) Single protection level while creating storagepool Double protection level while creating storagepool Threshold percentage for occupancy alarm. Default is 90 No disk failure protection while creating storage pool with tub drives (Default) Single protection level while creating storage pool with tub drives Double protection level while creating storage pool with tub drives Threshold percentage for occupancy alarm for pools with tub drives. Default is 90 Set this ag to 0 if "Allocated Pool" is not required. Set this ag to 1 if volumes are to be created synchronously. Set this ag to 0 to disable validation for min pool size during pool creation.

provider.eva.provisioning.pool.diskFailureProtection

none single double

provider.eva.provisioning.pool.occupanyAlarmLevel provider.eva.provisioning.tubpool.diskFailureProtection

90 none single double

provider.eva.provisioning.tubpool.occupanyAlarmLevel provider.eva.allocatedPoolReq provider.eva.syncVolumeCreation provider.eva.validateMinPoolSize

90 1 0 1

Restart of the CIMOM service

CIMOM service restarts automatically after failures. No manual conguration is required for restarts after a successful installation.

Conguring the CIMOM port

To congure the CIMOM port, see Changing ports for SMI-S EVA installation, page 17.

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36

HP StorageWorks SMI-S EVA

6 Troubleshooting
This chapter describes known issues and suggested resolutions for troubleshooting the software installation of HP Command View EVA and SMI-S EVA.

HP Command View EVA

This section describes troubleshooting for HP Command View EVA.

Power failure during installation

If a power failure occurs during installation: 1. Use Add/Remove Programs to remove all installed components, including HP Command View EVA, HP Command View EVAPerf, and SMI-S EVA. 2. Start the install process from the beginning.

Power failure during removal

If power failure occurs during removal, use the Add/Remove Programs to remove all the components and the software suite individually.

Failed connection warning for uncabled controller host ports

If a host port is uncabled, the user interface displays an error. Specically, the Connection state box on the Host Ports tab of the Controller Properties page displays Connection failed for an uncabled host port. This situation causes a persistent Attention indication in the Navigation pane. To prevent this, pull the GBICs from uncabled ports on the controller. If the system is already initialized, removing the GBICs will generate an associated one-time controller event. See HP StorageWorks Command View EVA user guide for more information about the user interface and events.

Removing the Certicate error prompt in Internet Explorer

When launching Internet Explorer, a certicate error prompt displays across the user interface. To stop this prompt from displaying each time you launch Internet Explorer: 1. Browse to the management server. You will notice that the URL address box at the top of the page is red, and that a red certicate error is next to it. 2. Click Continue to this website on the Security page. 3. Click the Certicate Error box. A window for the certicate opens. 4. Click View Certicates. A Properties pane for the certicate opens. 5. Record the value entered in the Issued By: eld. You will need to match it with the Trusted Sites value in the next step. 6. Click Tools > Options > Security and click Trusted Sites. 7. Click the Sites button and enter https://certicatestring in the Add this website to the Zone box.

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8. Click Add, and continue to click OK until you exit out of the windows and close the Internet Explorer. 9. Reopen Internet Explorer and browse to the management server using https://certicatestring:2372/ command_view_eva. The certicate error prompt should no longer display. NOTE: To eliminate the certicate error in all clients, you must complete this process on every browser from which you access HP Command View EVA. In addition, you must always browse to the server using the certicate string form. If you browse to the server's IP address, the certicate error will likely still display.

SMI-S EVA
NOTE: This section provides troubleshooting information about installing and conguring SMI-S EVA.

SMI-S EVA was not installed

If you aborted the installation or removal of a previous SMI-S EVA version, certain les, registry keys, and services may be retained and prevent the installation of SMI-S EVA. Before installing SMI-S EVA: 1. Open Add/Remove Programs. Remove HP StorageWorks SMI-S EVA if it is listed. 2. Do one of the following: If SMI-S EVA 5.0 or later was installed, delete the <OS install drive>:\Program Files\Hewlett-Packard\pegasus_home folder. If an earlier version of SMI-S EVA was installed, delete the <OS install drive>:\Program Files\Hewlett-Packard\SMI-S folder. 3. Delete the HP StorageWorks SMI-S folder from the Windows registry. 4. Restart the server.

SMI-S EVA service does not start

In the Services window, verify that the HP StorageWorks SMI-S CIM Object Manager service is running. If it is not running, select the service, and then click Start. If, after performing this step, the service does not start, check for port conicts and recongure ports if necessary. For port reconguration, see Changing ports for SMI-S EVA installation, page 17.

SMI-S EVA fails to retrieve data

If SMI-S EVA fails to retrieve data, determine if: The array managed by the management server is active or passive. If the array is passive, access to the array is limited; data is populated only for the enumerate instance of the StorageSystem call. The HP Command View EVA and the HP StorageWorks SMI-S CIM Object Manager services are running on the server: Select Start > Settings > Control Panel > Administrative Tools > Services window. If either service is not running, select the service and click Start. The user name and password are correct. If the user name and password do not match the information entered when the account was created, a CIM_ERR_ACCESS_DENIED message

38

Troubleshooting

appears. This error can also appear when the CFG le is missing in the CIMOM install path. See the Authentication section to correct. Check if the trust certicate between SMI-S and Command View EVA has been correctly imported: 1. Select Server Optionss in the Command View EVA GUI (top right). 2. Select Other application trust relationships (check box). If you are performing a new installation, check that you have a trust certicate called HPEVA_SMIS_Provider. Otherwise, verify that the certicate locations is as follows: <OS install drive>:\Program Files\Hewlett-Packard\SMIS\EVAProvider\config\HPSMISSSO.cert 3. If the certicate is not present, SMI-S and HP Command View EVA cannot communicate, and you must install the HPSMISSSO.cert certicate. 4. To install the certicate, select install Certicate and specify the certicate name and location. You can nd the HPSMISSSO.cert certicate in the following directory: <OS install drive>:\Program Files\Hewlett-Packard\SMIS\EVAProvider\config\.

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40

Troubleshooting

Glossary
This glossary denes terms that are used in this guide or are related to the software. array CIMOM client See EVA and management server. Common Information Model Object Manager. An intelligent device that requests services from other intelligent devices. In the context of HP Command View EVA, a client is a computer that is used to access the software remotely using a supported browser. The HP StorageWorks Enterprise Virtual Array controller software that manages all aspects of array operation, including communication with HP Command View EVA. A logical group of virtual disks that has a remote replication relationship with a corresponding group on another array. The disk group that is created when the array is initialized. The minimum number of disks the group can contain is eight. The maximum is the number of installed disks. A named group of disks selected from all the available disks in an array. One or more virtual disks can be created from a disk group. Enterprise Virtual Array. An HP StorageWorks disk array product that allows pooled disk capacity to be presented to hosts as one or more variably sized physical devices. An EVA consists of disks, controllers, cables, power supplies, and controller software. Storage system, virtual array, and storage array are other names for an EVA. An operation that reverses replication direction so that the destination becomes the source and the source becomes the destination. Failovers can be planned or unplanned and can occur between DR groups, managed sets, fabrics or paths, and array controllers. A server on which HP StorageWorks Enterprise Virtual Array (EVA) management software is installed, including HP Command View EVA and HP Replication Solutions Manager, if used. Other management servers are dedicated management servers, HP ProLiant Storage Server models, and the Storage Management Appliance. If there are multiple management servers in a SAN, two active instances of HP Command View EVA are allowed, but each array will only be managed by one instance. The active management server manages the array, while the standby management server takes control of the array if there is a failure on the active management server. There is only one active management server at a time for any given management zone in a SAN. A computer that runs user applications and uses (or potentially uses) one or more virtual disks that are created and presented by the array controller. A server on which HP StorageWorks Enterprise Virtual Array (EVA) management software is installed, including HP Command View EVA and HP Replication Solutions Manager, if used. A dedicated management server runs EVA management software exclusively. Other management servers are

controller rmware data replication group default disk group

disk group EVA

failover

generalpurpose server

host management server

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general-purpose servers, HP ProLiant Storage Server models, and the Storage Management Appliance. If there are multiple management servers in a SAN, two active instances of HP Command View EVA are allowed, but each array will only be managed by one instance. The active management server manages the array, while the standby management server takes control of the array if there is a failure on the active management server. There is only one active management server at a time for any given management zone in a SAN. near-online storage OM online storage RSM SAN On-site storage of data on media that takes slightly longer to access than online storage on high-speed disk drives. Object Manager. An allotment of storage space that is available for immediate use, such as a peripheral device that is turned on and connected to a server. Replication Solutions Manager. Storage area network. A network of storage devices and the initiators that store and retrieve information on those devices, including the communication infrastructure. Service Location Protocol. A copy that begins as a fully allocated snapshot and becomes an independent virtual disk. Applies only to the HP StorageWorks EVA. A nearly instantaneous copy of the contents of a virtual disk created without interruption of operations on the source virtual disk. Snapshots are typically used for short-term tasks such as backups. See SAN. Storage Management Appliance. A HP hardware-software product designed to run SAN management applications such as HP Command View EVA and HP Replication Solutions Manager. Storage System Scripting Utility. An HP StorageWorks command interface used to congure and control EVAs. General term for an EVA. See SMA. An EVA. See SSSU. Unique Universal IDentier. A unique 128-bit identier for each component of an array. UUIDs are internal system values that users cannot modify. General term for an EVA. Variable disk capacity that is dened and managed by the array controller and presentable to hosts as a disk. Web Based Enterprise Services.

SLP snapclone snapshot

storage area network SMA

SSSU storage array Storage Management Appliance storage system Storage System Scripting Utility UUID virtual array virtual disk WEBES

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Glossary

Index
A B
audience, 7 power failure during installation, 37 during removal, 37 prerequisites installation, 1 1 SMI-S EVA, 1 1 software suite, 1 1

browser settings, 12 refresh, 16

C D

conventions document, 8

related documentation, 7 removing software suite, 24

document conventions, 8 related documentation, 7 documentation HP website, 7 providing feedback, 9

setting credentials, 16 SMI-S EVA troubleshooting, 38 software suite removing, 24 Subscriber's Choice, HP, 9

feedback, 9

help obtaining, 8 HP technical support, 8 HP Command View EVA installing, 19 troubleshooting, 37

technical support HP, 8 service locator website, 9 troubleshooting power failure, 37 SMI-S EVA, 38

installation typical, 19

websites HP, 9 HP documentation, 7 HP Subscriber's Choice for Business, 9

management server types, 12

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