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S.No.

____ CUSTOMERS REACTION TOWARDS INNOVATIVE BANKING AND FINANCIAL PRODUCTS _
We are the students of Masters in Business Administration (MBA) at Lovely Professional University. As part of Master’s Program, we are conducting a research study to know “Customers reaction towards innovative banking and financial products”. In pursuit of this study we have prepared this questionnaire to obtain your honest opinion and response about the subject matter. There is no right or wrong answers, as the purpose of the study is to have a better understanding of the situation and not to test your knowledge. We would like to assure you that your response would be kept confidential and the result of the study will be used for academic purposes only. Section A: The first part of the questionnaire will ask you questions related to your demography, and general questions. Please tick the answer of your choice.
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Name: ____________________________________________________________________ City: ______________________________________________________________________ Contact No.:________________________________________________________________ ⃞ Male ⃞ Female ⃞ 18 – 30 ⃞ 31 – 40 ⃞ 41 – 50 ⃞ 50 – 60 ⃞ Above 60

Q1. What is your gender?

Q2. How old are you? ⃞ 18 ⃞ Student ⃞ Retired ⃞ Less than 10,000 ⃞ 40,001 – 60,000 Q5. What is your Religion? ⃞ Hinduism ⃞ Sikhism ⃞ Islam ⃞ Atheism ⃞ Christianity ⃞ Judaism ⃞ Other

Q3. What is your occupation? ⃞ Private Sector Employee ⃞ Self-employed ⃞ 10,000 – 20,000 ⃞ 60,001 – 80,000 ⃞ Government Sector Employee ⃞ Unemployed ⃞ 20,001 – 30,000 ⃞ 80,001 – 100,000 ⃞ 30,001 – 40,000 ⃞ More than 100,000

Q4. What is your monthly income level (In Rupees)?

Q6. Are you dealing with any Banking or Financial product? Yes No If no, please specify reason………………………………………………………………….

********************************************************************************************* Section B: The following statements are about your feeling on the relevance of the product features detailed in the questions. Please indicate whether you are interested to deal with these types of products or not. 1 = Not at all Interested 2 = Not very Interested 3 = Neutral 4 = Somewhat Interested 5= Very Interested Q.No. Statement 1 Rather than borrowing money to purchase with interest, an institution purchases property described by you and sells back to you for an agreed mark-up price and you will have to pay back in an agreed instalments. Bank will fully fund your project or business, but does not participate or have active part in the project and you will only share profit or loss with the Bank on predetermined basis. 1 1 2 3 4 5

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if the value of an asset increases then the price of bond will also increase at future date and you can sell your bond at higher price.3 The Bank enters into a partnership with you. 9 You purchase a bond which will be invested in real estate and gold. I am ok with flexible return. 7 In an innovative product you deposit money in a savings account and the bank guarantees the full repayment plus a small return based on Cost Inflation Index. 4 Bank purchases a property for you and leases the asset to you at an agreed rental rate over an agreed leasing period. 2 . where you share capital vis-a-vis profit or loss mutually agreed with the Bank according to the equity shareholding. Money is a measuring device and is useful only for investment. Financial products should use money to make money for those who have money. ********************************************************************************************* Section C: The following statements ask about how valuable you think the items mentioned are when deciding to use banking services. I am happy to share my return and risk with the bank. etc. Investment should maximize private profit and wealth. without generating any money and you are guaranteed for full repayment. You agree to pay back in instalments at specified dates. time and response. Please indicate your choice from “Strongly agree” to “Strongly disagree” 1 = Strongly Disagree Q. crops and seeds or semi-finished products. I am ready to pay fixed amount of interest on my borrowings. 8 The money you deposit as the investment will be at your own risk and you will get profit or loss generated from the share capital invested in a project or business on the agreed terms.No. Investment should increase beneficial output to make community prosper. Thank you for your honesty. regardless of the management fees or interest. Believes in financing should help for community development. 1 2 3 4 5 6 7 9 10 11 12 13 14 15 2 = Disagree 3 = Neutral 4 = Agree 5= Strongly Agree 1 2 3 4 5 Statements Interest is the only criteria for Keeping money into the bank account. 11 Even though you can’t afford higher cost on borrowings but you can borrow to establish small business and share risk and return with the bank.. I am ready to provide shareholding to banks Money should not be rented by paying a price for using it. 6 You deposit money in a bank. to fulfil your working capital requirements according to your choice and delivers them to you with an agreed cost. 10 If you have good reason for requirement of money and bank will provide you a loan without any mortgage and interest based on your need. trust as safekeeping. 5 Bank purchases raw material. I would like to consider other alternative returns than only interest. I always prefer constant return on investment. The title remains with the Bank until the maturity of the lease and after the agreed leasing period the bank sells the asset to you at an agreed asset price. I don’t want banks to be shareholders of my business. equipment.