NON-VERBAL COMMUNICATION

Non-verbal methods include all things other than words and language, that convey meaning Non-verbal communication can be independent of verbal communication, but verbal comm. is always accompanied by non-verbal comm. Non-verbal communication is mostly involuntary and difficult to control, and it reveals the truth which the writer /speaker is hiding behind the words

NON VERBAL COMMUNICATION

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USES OF NON-VERBAL METHODS

Non-verbal methods have immediate and better effect and grasp by the receiver easier to see a color or hear a bell etc Visuals such as maps, charts, graphs are necessary for conveying information or geographic plans Response to visuals is more powerful than language It is the best method to convey information to illiterate people
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 Non-verbal comm. occurs mainly through visual and auditory symbols, but other senses like smell, taste and touch also play an important part A companys letters are designed with careful attention to its visual aspects

NON-VERBAL ASPECTS OF WRITTEN COMMUNICATION

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OTHER VISUAL SYMBOLS

Color Pictures Diagrams Graphs and charts line, bar and pie charts, also flow charts Maps Signs and signals Auditory symbols whistles, bells & buzzers

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BODY LANGUAGE
Body language means changes in body position and movements that show what the person is feeling & thinking. Body language is:
Omnipresent always there, emotionally expressive, dominates interaction and seems more trustable than words Biological certain gestures related to certain body shapes Habitual sometimes, due to ones profession Cultural customs and traditions control body language
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 Neatness, cleanliness and state of health affect our appearance Clothing and accessories Posture Facial expressions Smile Eye contact Gestures Energy Space time
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APPEARANCE

PARALANGUAGE
Volume Tone Pitch Speed Stress on the right words

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INTRAPERSONAL COMMUNICATION
Intrapersonal communication is communication with oneself It is an awareness of sensations that one associates with words It is actually a combination of sensation with thoughts Thoughts and ideas are influenced by the persons temperament, emotions, knowledge, experience, opinions, views, values and attitudes Intrapersonal comm. stays in the mind, but is the basis of all communication

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INTRAPERSONAL COMMUNICATION
Conscious effort, self awareness and constant watch over oneself can lead to a change in ones intrapersonal communication For ex: it is important to plan out the details of anything before beginning an event, but one can develop this habit consciously Intrapersonal communication does not come to a stop when comm. is going on, but often flashes on our conscious mind during other conversation
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 Attitude towards self low or high self-esteem One can enhance ones self esteem by:
Celebrate your achievements and take pride in your strengths Think of your positive attributes Set standards which can be achieved Know your weaknesses but dont make an issue about them Judge yourself against peers, not heroes Spend time with those who support and nourish your spirit Discard irrational, counterproductive beliefs Change your presentation Get regular honest feedback from people you trust
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ATTITUDES

ATTITUDE
Attitude towards subject matter Interest and prejudice play an important role Attitude towards receiver trust, intelligence, respect, cultural differences

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KNOWLEDGE LEVEL
Subject matter if one does not know the subject well, one cannot discuss a point Channels knowledge of different channels of communication helps one decide the most suitable one Target audience message should be tailored for the audience

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SOCIO-CULTURAL FACTORS
Ones position in the socio-cultural system Ones age group Ones literacy levels about a subject Words typical to ones city

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PERCEPTION
The information that we receive goes through four stages stimulation, registration, organization and interpretation Selective perception to a large extent, we perceive what we want to perceive Organization the mind fits the information received into categories in the brain Interpreting by evaluating, concluding and responding, the mind gives meaning to the information received
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