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Tamra A.

Blake
Belmont, MA 02478 617-694-1438 blake.tamra@yahoo.com

PROFESSIONAL PROFILE
Director of Administration: Energetic, versatile and results oriented leader with substantial experience in all aspects of executive level administration. Practiced at creating and implementing high-stakes programs and processes. Exceptional technology skills combined with the proven ability to increase the quality, efficiency and productivity of operations and successfully implement and oversee complex projects. Experienced in compiling budgets, forecasts and completing projects within or under budget. Understand the need to monitor compliance, operational risk, and audit. Devoted to fostering diversity in the workplace and committed to employee development and team building.

CORE COMPETENCIES
Strategic Planning and Implementation Process Improvement Documenting Policies, Standards & Procedures Revenue Enhancement Budget Management Budgeting & Forecasting Talent Management Cultural Sensitivity Operational Risk Management Project Management Quality Control Six Sigma Financial Management and Reporting Human Resource Management Team Development Change & Transition Management Vendor Management Systems Development Contract Management Client Relationships Compliance Auditing E-Billing

PROFESSIONAL EXPERIENCE BANK OF AMERICA, BOSTON MA Senior Vice President, Business Support Manager II- Legal Department Operational Risk

2004 - 2012

Re-engineered the enterprise wide operational risk management process to improve productivity and operational efficiency Received commendation from Audit and Compliance for enhancing quality and providing controls Developed departmental operational procedures in alignment with bank policy and standards

Finance Reporting/ Cost Savings


Compiled budgets and forecasts for external legal/ litigation expense totaling $1.6B for the enterprise Provided executive level summary reports related to legal spend, volumes, trends, key matters, projections and variances Benchmarked our department in the Pricewaterhouse, McLagan and Hildebrandt surveys Saved over $100MM in the last two years implementing various cost- saving processes such as RFPs, portfolio audits, invoice processing and insurance claim recovery Transitioned merged or acquired banks into all departmental aspects including reporting, invoice management, operational risk and finance, doubling the portfolio with the acquisition of Merrill Lynch

Human Resource Management


Conducted the Human Resource Compensation Process for 800 associates , dealt with issues requiring escalation Managed key Fleet to Bank of America transition projects, handling new hires, severance packages, and relocations Fostered a deep commitment to both creating and maintaining an inclusive and diverse work environment.

Diversity
Developed and fostered a relationship with the Boston Lawyers Group which led to the implementation of a diverse summer internship program for prospective law school students which spread to Atlanta, New York, Charlotte and Seattle Strategized and worked with the department to promote and increase the use of Minority and Women Owned Firms Organized department level diversity events, volunteer opportunities, projects, guest speakers, presentations and discussions around diverse topics Awarded the Global Diversity and Inclusion Recognition Award for outstanding contributions to the Bank and the Community Founding member of the LEAD for Women Affinity Group in support of developing women leaders

Tamra A. Blake
Vendor Management

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Assisted in the creation and documentation of a Legal Department vendor management framework to assess, review and manage vendors. Implemented a relationship manager program, managed the onsite security assessment process, documented controls, identified gaps and monitored remediation Certified Vendor Manager, skilled at dealing with Federal and Regulatory agencies.

Invoice Processing: E-Billing


Led the process implementation project for the first end-to-end electronic invoice billing system representing a radical change in invoice processing and savings for the bank Managed several change and transition events resulting from mergers and acquisitions: system data, invoice processing, human resources, policies, procedures, training, documentation, roles and responsibilities Increased invoice processing volumes 360% from 40,000 to 144,000 invoices totaling $1.6B annually Saved $6.7MM in the first year of implementation and $2MM-$3MM in subsequent years Winner of Best of Six Sigma Green Belt Project on Electronic Invoice Processing in 2005 Invited to speak at Legal Tech Conference in New York City, representing the best in class on electronic billing

FLEETBOSTON FINANCIAL, BOSTON, MA Senior Vice President, Director of Administration Legal Department

1997 - 2004

Managed all administrative aspects of the legal department including invoice processing, vendor management, diversity, financial reporting, human resources, technology, facilities, library services, process efficiencies and data quality. Interacted with department executives to ensure goals and objectives were met. Managed, forecasted and budgeted a legal expense budget of $63MM and an internal budget of $21MM Sought, selected and implemented new technologies to enhance efficiencies: negotiated contracts and performed UAT Testing Responsible for Facilities Management: managed departmental moves, created Business Resumption Plans for multiple office locations ensuring the safety and security of the staff Managed the resource Library ensuring the appropriate level of publications and resources while monitoring cost

ADDITIONAL EXPERIENCE Vice President, Information Officer Credit Policy & Systems Manager, Bank of New England, NA: Boston, MA
Worked on projects such as portfolio divestitures, Bulk Sales and Asset Securitization

Vice President, Loan Admin/ Project Manager, Bank of New England, NA: Boston, MA Senior Services Officer, Financial Controller, Citibank NA: New York City, NY EDUCATION/ TRAINING
Wellesley College, Bachelor of Arts in Economics and Sociology Dual Degree Corporate Training: Code of Ethics, Money Laundering, Leadership, Diversity, Women in Leadership, Vendor ManagementCertified Vendor Manager, Operational Risk Six Sigma Training -Green Belt Certified

COMMUNITY INVOLVEMENT
YWCA : Volunteer on the Human Resource Committee: January 2013 - Present LEAD & Womens Interest Network Executive Committee: Founding Member & Financial Manager: 2000-2012 Childrens Hospital & Tufts Floating Hospital for Children: Raised funds within Legal totaling $30,000: 2007- 2012 Association of Legal Administrators: Member, 1997 - 2012 The Partnership Boston Fellow & Member: 1996 Present Big Brother Big Sister Board Member: Program and Human Resource Committee: 1997 2010 Buckingham Browne & Nichols School: Board Member, Diversity Committee Chair: 1998 2004