ROSANNA (NIKKI) CHRISTEN

3657 B ROOKSTONE D R . Cookeville, TN 38506 423-319-8476

RNCHRISTEN @ GMAIL . COM

EDUCATION:
May 2013 University of Tennessee Knoxville, TN Master of Information Science Emphasis in information systems and data management Masters Practicum Spring 2013: Academic library electronic resources, collection development, cataloging and classification practices, and media resources. May 2011 Masters Practicum Fall 2012: Academic library reference techniques and practices, resource allocation, circulation procedures, and government publications processes. Capstone ePortfolio: http://rnchristeneportfolio.wordpress.com

Tennessee Technological University Cookeville, TN Bachelor of Science, Sociology Mookherjee Sociology Senior Award 2011: Recognition of outstanding academic record and potential for future scholarly research and publication. Roane State Community College Associate of Applied Science, Criminal Justice Harriman, TN

May 2005

TECHNOLOGY SKILLS:
Proficient: SPSS, Endnote, RefWorks, Drupal, Omeka, MySQL, Nook Study, Wordpress,Innovative Millennium, ILLiad, LibGuides, Serial Solutions, Argos, Banner, Blogger, Delicious, Kindle and Nook applications. I have used the technologies extensively in academic and professional environments. I have used SPSS, Endnote, and RefWorks in undergraduate and graduate research. Drupal, Omeka, MySQL, Nook Study, and Wordpress were used in-depth with graduate projects. I was trained in Innovative Millennium, ILLiad, LibGuides, and Serial Solutions throughout my practica. Argos and Banner have been primary data management tools in my career. Blogger, Delicious, Kindle and Nook are applications I use personally and advocate to users. Basic: AMOS I have adequate experience with this technology in an academic environment. I am trained in the primary functions of AMOS to perform Confirmatory Factor Analyses.

CONFERENCE PAPERS:
Christen, N. (2011). Sexual harassment and discrimination of female law enforcement officers. Southern Sociological Society

ORGANIZED PANEL PRESENTATIONS:

Kelly, S., Christen, N., Christen, S., & MacDonald, P. (2013). An analysis of instructional information dissemination. In Navigating emerging technology: A panel on making the right choices to best serve our students. Southern States Communication Association.

Rosanna (Nikki) Christen p. 2

PROFESSIONAL DEVELOPMENT:
DrupalCon, 1-Day Conference Nashville, TN May 2012

WORK EXPERIENCE:
Tennessee Technological University Police Department Cookeville, TN March 2008 Current Emergency 9-1-1 Communication Specialist Public liaison Processed emergency and non-emergency calls Communication coordinator between academic departments for incidents on campus Traffic and parking enforcement records processor Emergency alarm system specialist After-hours university switchboard operator. Oneida Police Department Oneida, TN November 2005 March 2008 Emergency 9-1-1 Communication Specialist Shift primary data entry and query specialist for the National Crime Information Center (NCIC)/Tennessee Information Enforcement Center (TIES) records Public liaison Processed emergency and non-emergency calls Corrections officer Emergency contact for all public utilities for the city and county Scott County Sheriffs Department Huntsville, TN June 2002 November 2005 Reporting Agency Coordinator (RAC), Alternate Terminal Agency Coordinator (Alt. TAC), Instructor Software and data entry training coordinator for the Tennessee Incident Based Reporting System (TIBRS), NCIC/TIES TIBRS, NCIC/TIES quality assurance and validation authority for agency entries. Perfect Performance Award 2005: 0.0% error rate for co-agency Winfield Police Department entries. Outstanding Performance Award 2005: 0.5% error rate for the Scott County Sheriffs Department entries. Primary contact for technology issues and data preservation Responsible for training policies and procedures Coordinated software and technology issues between vendors and IT department Trained communication and collaborative techniques between team members Responsible for training computer-aided dispatch and corrections software and priority management and processing Tennessee Bureau of Investigation liaison Corrections officer Public liaison

PROFESSIONAL ORGANIZATIONS:
American Library Association Association of College & Research Libraries Tennessee Library Association 2011 Current 2011 Current 2011 Current