COMMERCIAL PROCESS - HIGH LEVEL RACI

FOCUS ON COMMERCIAL SOLUTIONS & SERVICES AND IT Updated: February 11th, 2013 Technology Commercial Departments
Bus. Owner Stakeholders Mbr Services Digital Experience Potfolio Director Delivery

R - Responsible A - Approve C - Contribute I - Informed

DEV
SFA FA SA

EA
EA committee

Controls
PMO BMO

QMO
IT Quality Mgmt Compliance AME / SrTech advisor Security Service Delivery

Testing and validation QA/ UAT Infra & Ops

IT Mgmt

BRM Qualification Phase Produce Preliminary Project Brief (PPB) Engage Supporting Functions for OOM Gather IT Resources for Briefing Brief Supporting Functions for OOM Provide IT OOM cost sizing Provide Other OOM cost sizing Prepare OOM Business Case

BA

DEV INT

PM

C R R I I C

C I I R/A

I I R/A

I I R/A

I I R I A

I C

I C

I R

Exploration Phase IT Initiation & Solution Design Phases Build Seed CF Define Business Plan for Exploration Phase Produce Project Acceptance Criteria Engage Stakeholders Produce High Level Business Process Document Produce High Level Business Requirement Document (BRD) Engage Supporting Functions for HL Sizing Gather IT Resources for Briefing Brief Supporting Functions for High Level Sizing Produce HL Functional Requirement Document - Use Cases (FRD) Produce HL Architecture Overview (AOD) Produce HL Interaction Design Document (IDD) and/or mocks Provide IT HL sizing Provide Other HL cost sizing Prepare High Level Business Case Update Project Brief (High Level) Conduct Business Componants of Request for Information (RFI) Evaluate business componants of RFI responses Conduct Technical Componants of Request for Information (RFI) Evaluate technical componants of RFI responses Parepare Business Action and Issue Log Prepare Monthly Financial Report

R R R R C C R C R A R R C

C A A A A A

C C I C C I I C

C C

C C

C C

I I

I R

I I I I C

I I I I C C

I I I R I C

I I

I I C

I I

I I I

I R C C

I C R C C A I I I C

I C C C R C C I C C C I I I C I I I C C C C C I I I I

A I I C C R R I I R A C C I I C I

R A R/A R/A R/A

R R A A I I I C C I I C C C R R C A I R C C A A I I I I C C I I I I

Definition Phase IT Architecture & Detailed Solution Phases Define Business Plan for Definition Phase Define Business Project Structure & Communication Plan Create Project SharePoint directory and communicate Project document management rules Engage Stakeholders Produce Detailed Business Process Document Produce Detailed Business Requirement Document (BRD) Define Risk Management Plan (Business) Engage Supporting Functions for Detailed Sizing Gather IT Resources for Briefing Brief Supporting Functions for Detailed Sizing Prepare Business Readiness Strategy Produce Training Strategy Prepare Business Readiness Plan Conduct Usability Tests (Interface) (If req'd) Produce Detailed Interaction Design Document (IDD) and/or mocks Produce Detailed Functional Requirement Document - Use Case (FRD) 139547336.xls.ms_office

R R

C C

A A

C C

C C

C C

C I I R

R C C R R C R C C I

R R C

A A A A

I C C C I I C R/A C

I I C I I C R/A C C

I I C I I C C R/A R

R C C R C A A

I I I I R I

I I

I I

I I

I I

A I A I A

I I

C C C

C C C C I I

C C C C C I

I I I

I I I

C C C

I I I I C I I I I I I

I 4/12/2013 1

COMMERCIAL PROCESS - HIGH LEVEL RACI

FOCUS ON COMMERCIAL SOLUTIONS & SERVICES AND IT Updated: February 11th, 2013 Technology Commercial Departments
Bus. Owner Stakeholders Mbr Services Digital Experience Potfolio Director Delivery

R - Responsible A - Approve C - Contribute I - Informed

DEV
SFA FA SA

EA
EA committee

Controls
PMO BMO

QMO
IT Quality Mgmt Compliance AME / SrTech advisor Security Service Delivery

Testing and validation QA/ UAT Infra & Ops

IT Mgmt

BRM Produce Detailed Functional Requirement Document - Use Case (FRD) - by system Produce Business Rules for the BR catalog Produce Detailed Architecture Document (DSA) IT Operations Requirements checklist IT Security Requirements checklist Produce Solution Analysis document for DM (TBD) Produce Process Design document for DM (TBD) Produce Test Data plan Assess System Impacts Provide IT Detailed sizing Provide Other detailed cost sizing necessary for Execution Prepare Final Business Case Update Project Brief (Final) Conduct Business Componants of Request for Proposal (RFP) Evaluate business componants of RFP responses Conduct Technical Componants of Request for Proposal (RFP) Evaluate technical componants of RFP responses Provide CMS Specification Document (If req'd) Proof of Concept (if applicable) Provide BI Proposal (if BI related) Prepare IT Implementation or Delivery Strategy Performance and capacity testing strategy ( if applicable) Conduct IT Master Service Agreement (MSA) negotiation with supplier (if req'd) Conduct IT Master Service Agreement review of terms and conditions with Aeroplan Legal and Finance (if req'd) Conduct IT Statement of Work (SOW) negotiation with Supplier (if req'd) Conduct IT Statement of Work (SOW) review and approval with Aeroplan Legal (if req'd) Update IT Contract/Statement of Work (SOW) (if req'd) Produce IT Transition to Steady State Strategy Provide Project Definition Document (PDD) Request Full CF Develop IT Quality Management Plan IT QMP) Update Business Action and Issue Log Prepare Monthly Financial Report Go/No Go to Execution phase ( IT Development ) Decision (MBS) Execution Phase Phase 4 - Development Prepare Business Project Plan Engage Business Project Resources Prepare IT Project Plan Engage IT Project Resources (IT kick off ???) Execute Business Readiness Plan Manage Business Change Request Produce ETL Technical Transformation Rules (if BI) - (Detailed technical documentation) Determine System components delivery/Code Provide Infrastructure Components Delivery Provide Overall Project Testing Strategy ( E2E) Provide Performance and Capacity Test Strategy (NFR) Provide Unit Test Criteria Provide Unit test cases (UTC) & Execution Provide Unit test report

BA

DEV INT

PM

R R

I I

I I

R C C

I I I I I I

C R

C R

I I I I I I I

R R C I I C C R R I I I C C C I I I C R R A A I I A A C C I I C C R C/A I I I I I C R R A R C A C I C C C C C C C C C A C C I A C C C C C C C I A I I I A A C I C C R R C C R C R C A A R C C R I R/A R/A R/A A C C C

I I R R R C C I C R I C C

I C

I I I I I I I I I I I C C C C C I I I I I C I I I I I C A C I C C C C A R C C C I R I R I R R

I C I I

I I I I R R

C C A/C

C C C C

C R C

C I I I I I A/C C C C I C C C

R R R

R R I A R

C C R C

A A

C I

C I C

C I

I C

I C C I C C C C C C C

C I R R I I I C C R/A C I A A A I R R R R A/C C C I I I C C R R I I I A I I I

C A

I I R R/A

C/A C C

I C

C C

C C

C R

I I

139547336.xls.ms_office

R I 4/12/2013 2

COMMERCIAL PROCESS - HIGH LEVEL RACI

FOCUS ON COMMERCIAL SOLUTIONS & SERVICES AND IT Updated: February 11th, 2013 Technology Commercial Departments
Bus. Owner Stakeholders Mbr Services Digital Experience Potfolio Director Delivery

R - Responsible A - Approve C - Contribute I - Informed

DEV
SFA FA SA

EA
EA committee

Controls
PMO BMO

QMO
IT Quality Mgmt Compliance AME / SrTech advisor Security Service Delivery

Testing and validation QA/ UAT Infra & Ops

IT Mgmt

BRM Provide Integration Test Plan Provide Integration Test Criteria Provide Integration test cases (ITC) Produce Test Environments Requests form (INT and UAT) Setup Environment preparation (INT) Update Architecture Decisions Document Manage Change Requests management process Update Action and Issue Log Update Risk Log Update Project Scorecard Update Monthly Financial Report Update Project Plan (IT) Provide QA and Project Team Sign-Off for Unit Testing (Gate D) Create RT queue for INT and UAT Go/No go to Integration phase decision and handoff meeting Monitor gates of the IT Quality Management plan Phase 5 - Integration Provide Copydeck Provide Detailed Performance & Capacity Test Plan Integration Test Execution Provide Daily Prioritized Bug Report Provide Daily INT Monitoring Report Provide Final Integration Test Report (Exec Summary) Clean-up RT queue for INT bugs Provide Certification & Accreditation Review Provide ICP Draft Setup Environment preparation (UAT)) Update Architecture Decisions Document Provide UAT Test Plan Provide UAT Test Criteria Provide UAT test cases Provide Automated Test Cases Produce Training Plan Manage Change Requests management process Update Action and Issue Log Update Risk Log Update Project Scorecard Update Monthly Financial Report Update Project Plan (IT) Provide QA and Project Team Sign-Off for INT Testing Go/No go to UAT decision and handoff meeting Monitor gates of the IT Quality Management plan

BA

DEV INT

PM

A A C C

A A C

I I I

I I

I I I C

R R R C C I I C C I R R C C C C I C

I I I I I C R R R R R R A R R

C R C I C C C I C A C C I A C

C C

C C C C C I C C C C C I C

C R/A C C C I C A I C C A I I I C C C C I C

C I I C C I C I C C I C R

I I I C C

C C I C

C C I C

C C I C

C C I A A

C I R I

C I I C

R C

I C

I C

R/A C C C

I I I I I I I I A I I I I

I I

I C I I I I

I C A A A C R C I C C C C I A C C I A C R C C I C R C C I C C C I C C C C I A A C C C I C C C C C I C C C C C C C C C C C C

C C R C C C C C C C I C

R I C I C I I

C I C C I C I C C I C

I I I R R R I

I C R R R R R C C C I C C R I C C I C A/R

C/A R C C C R R C C

I I I I I I I I I C I I I I I R R R R R R I R R

C C

A I C

C A I I I C

C C I C

C C

C C C I C

C I C

Phase 6 - UAT Conduct ICP Dry-Run (INT->UAT) UAT Test Execution Provide Daily Prioritized Bug Report Provide Daily UAT Monitoring Report Provide Final UAT Test Report (Exec Summary) Clean RT queue for all UAT bugs Provide Release Notes Conduct ICP Reviews Prepare RFC and CAB approval request PCT (Performance and Capacity testing) Execution Provide PCT Test Report Setup Environment preparation (Prod & Training) Provide Ops Readiness Document/report ? (content TBC)

I C I I I I I C I I I C I I I C I I

A I

I I

I I I I

I I I I C I C I I C C I I C R R C C A I I A

I R R R R R I C C I

I I I I I I I I I I I I

I C I I C

R R C R R

139547336.xls.ms_office

I C C

4/12/2013 3

COMMERCIAL PROCESS - HIGH LEVEL RACI

FOCUS ON COMMERCIAL SOLUTIONS & SERVICES AND IT Updated: February 11th, 2013 Technology Commercial Departments
Bus. Owner Stakeholders Mbr Services Digital Experience Potfolio Director Delivery

R - Responsible A - Approve C - Contribute I - Informed

DEV
SFA FA SA

EA
EA committee

Controls
PMO BMO

QMO
IT Quality Mgmt Compliance AME / SrTech advisor Security Service Delivery

Testing and validation QA/ UAT Infra & Ops

IT Mgmt

BRM Provide Operating Procedures Determine IT Steady-state process(es) Readiness Provide Transition Plan (including Knowledge transfer) Update Action and Issue Log Update Risk Log Update Project Scorecard Update Project Plan (IT) Update Monthly Financial Report Provide QA and Project Team Sign-Off for UAT Testing (Gate F) Monitor gates of the IT Quality Management plan

BA

DEV INT

PM

I C C C I C I A C C I I A A C C I C I C C I C I C C I C I C C I A A I C C I C I C C I C I C I C C I C I

A C I

C I A I C

A R A C C I C

C I C C I C

C C C I C

C C C C I C R

C C C C I C I

R R R/A C C I C

I I I R R R R R C R

Phase 7 -IT and Business Readiness Provide Training Environment Readiness report Provide Baseline Support Process Provide Baseline system documentation update Assess Business process(es) Readiness Produce Dress Rehearsal Plan (optional) Run Dress Rehearsal (optional) Prepare IT Communication Plan Conduct Final ICP Review Perform Quality checklist: IT Operations checklist IT Security checklist Vulnerability tests results (optional) PCT results CAB approval Conduct Certification & Accreditation Review Conduct ITGC Review Update Action and Issue Log Update Risk Log Update Project Scorecard Update Project Plan (IT) Update Monthly Financial Report Provide Sign-Off by Ops and Project Team (Gate G) Go/No go to Launch decision Prepare Prod Launch Test grid & Test data Create RT queue for Warranty phase Monitor gates of the IT Quality Management plan

R C C A R C C C C C C C/A C C C I I I I I R C C C C I C C C C C I C C C C C I I A A A C C I C C C I C C C I C C C I A I C C C C C C C I C C C I C C C I C A C I C I A I I C I C C C I C C I I I R C C I C C I C C C I C C C I C C I C R R I C C R C C C I C C I C C R/A C R R I I I I I A C I I I I R C C C C I C C C I C R C I I C I I R R R R R C C C C C R

I C I I I C C C I I I I I I C R R R R R I R I R

Phase 8 - Launch Provide Beta testing report Provide Pilot Testing report Provide Rollback Process Launch Execution Launch Support Prepare Post Launch Communication to IT Prepare Post Launch Communication to Business Prepare Post Launch Monitoring Report Retrofit to Baseline Env. Provide Operational Procedures (Final) Update Action and Issue Log Update Risk Log Update Project Scorecard Update Project Plan (IT) Update Monthly Financial Report Provide Sign-Off by Project Team (Gate H)

I I I

I I I I I I I I I C C I C C C I C C C I C A C I C I A I I I I I I I I C C I C I I I R

I I I I I

I I I C I

I R C I R R C

I I I R R I R R I I R R R R R R

I I I

I I I

I I I

I I

I I

I I

I I C I C

I A C C I C C C I C C C I C C

I C C I C C

R R C C I C

C C I C

C C I C

C C I I A C

C C I C C

C C I C

C C I C

C C I A A R

139547336.xls.ms_office

4/12/2013 4

COMMERCIAL PROCESS - HIGH LEVEL RACI

FOCUS ON COMMERCIAL SOLUTIONS & SERVICES AND IT Updated: February 11th, 2013 Technology Commercial Departments
Bus. Owner Stakeholders Mbr Services Digital Experience Potfolio Director Delivery

R - Responsible A - Approve C - Contribute I - Informed

DEV
SFA FA SA

EA
EA committee

Controls
PMO BMO

QMO
IT Quality Mgmt Compliance AME / SrTech advisor Security Service Delivery

Testing and validation QA/ UAT Infra & Ops

IT Mgmt

BRM Monitor gates of the IT Quality Management plan

BA

DEV INT

PM

Phase 9 - Warranty Prepare and transfer Final Project Documents to baseline (incl Contracts) Clean-up RT queue for warranty bugs Prepare Certification and Accreditation Report Prepare ITGC Compliance Report Provide Ops Transition to Baseline Conduct Project Transition to Baseline Update Action and Issue Log Update Risk Log Update Project Scorecard Update Project Plan (IT) Update Monthly Financial Report Prepare Post Mortem Report Prepare Tax Credit Reports Prepare Financial Closing Report (template TBC)

R A

R R

R R C C C R/A R C C I C C C A C C I C C C

C C C C C I C C C C C I C C C C I I A A C C C C C I C C C I C C C I C C C I A A A C C C C C C I C C C I C

C C

I R

C A A

R/A C C R C C I C C C C I C C C C I C C C C

I I I R R R R R R R R C

C C I C C C A C I C/A A I R C I A I

C C I C C

139547336.xls.ms_office

4/12/2013 5

Version 1.7 1.7 1.8

Date 1-Aug-12 20-Aug-12 19-Sep-12

Author Pascale Delisle Pascale Delisle Pascale Delisle

1.9 1.10 1.11 1.12

15-Oct-12 18-Oct-12 31-Oct-12 9-Nov-12

Pascale Delisle Pascale Delisle Chantal Cantin Gilles Dore

1.13

11-Feb-13

Gilles Dore

Comment Reviewed and corrected IT Portofolio director tasks Split QA INT and UAT Change role title from LFA to Senior Functional Analyst Updated lines 98/99 for FA with additional tasks after meeting with Raynald P. and Andre B. Line 120 for Sr Tech adv. Line 181 for SFA and Sr Tech adv. Added a new line for Detailed FRD by system for clarity (line 55) Removed C from line 55 for BA and added notes on line 54 Build Seed CF has been moved from qualification to exploration *Split the QA column into 2 departments, IT Quality management and Compliance and clarified the Testing and validation columns *CSIT column removed since that department no longer exists Updated with comments from Chantal and Pascale