I.T.

CHAPTER 12

What are two reasons for creating two partitions? (Choose two.)
increase the number of logical drives

increase the capacity of the disk system

separate data files and operating system

allow the computer to be dual booted

implement disk mirroring

A technician boots a Windows XP computer that has an incorrect driver loaded for the
video adapter card. How can the technician revert to a previous driver?
Select Create a Restore Point from System Tools.
Use the Regedit utility to remove the information about the graphics driver from the
registry.
Select the video adapter card in Device Manager, select the Driver tab, and
click Roll back driver from Properties.
Right-click the Desktop and choose Settings > Advanced > Reset video driver.

A video-file editor defragments the hard drive on his computer every month to ensure
continuing optimal performance. How can the editor ensure that the defragmentation
occurs every month?
Select the Action menu item in the Defrag utility and then select Schedule.

Add Defrag to Scheduled Tasks in System Tools.

Set the Scheduled flag for Defrag in HKEY_CLASSES_ROOT.

In Ntbackup, select the option to do a Defrag; set the schedule for monthly but do
not specify any files to backup.
A technician is having trouble repairing a difficult Windows XP problem. The usual
quick-fix solutions did not work and there are no obvious clues found in either Device
Manager or Event Viewer. What two actions should the technician try next? (Choose
two.)
Reinstall the operating system.

Check any manuals relating to the hardware and software.

Check the Internet for possible solutions.

Ask the customer for any idea as to what may be wrong.

Use the recovery CD to restore the operating system.

Which action should be taken to start the defragment utility when using the Windows XP
Category View?
Right-click the Desktop and choose Disk Management > Defragment.
Choose Start > Control Panel > Performance and Maintenance > Scheduled
Tasks > Defragment.
Double-click My Computer, right-click the disk to defragment, and choose
Properties > Tools > Defragment Now.
Choose Start > Run, enter defragment in the text box, and click OK.

Which virtual memory attribute is the only one a technician should change?
page file structure

location

access rights

archive flag

A user has observed that the performance of the hard disk has degraded over time.
What is the first thing a user should do to improve performance?
 Defragment the hard disk.

Replace the hard disk.

Update their Internet browser to a newer version.

Change the size of the partitions on the hard disk.

When configuring Windows XP, which setting configures a service to run every time a
computer is started?
always

automatic

boot

start

In Windows XP which file determines the prompt that a user sees during the boot
process when multiple operating systems are present?
BOOT.INI

AUTOEXEC.BAT

NTLDR

CONFIG.SYS

What is the most common cause of blue screen errors?

device driver errors

user errors
 memory errors

monitor errors

While attempting to run an application, a user receives an error message indicating that
a required RPC service is unavailable. The user determined that the RPC server is
functioning properly. Which action should be tried next by the user?
Restart the service.

Reinstall the application.

Reinstall the service.

Enable server activation in the firewall.

Which information is backed up when a restore point is created?

user data and applications only

system and Registry information only

all the content of a given partition

selected user and system information

Which two pieces of information are required when configuring Automatic Updates for
Windows XP? (Choose two.)
day

destination

source

time

update period

A user wishes to dual boot Windows XP and Windows Vista on a computer with a single
hard drive. Which advice should the technician provide the user?
 It is impossible to dual boot XP and Vista without a second hard drive.

It is necessary to remove XP first, then reinstall Vista and XP in that order.

It is necessary to create a second partition and install Vista into the second
partition.
Vista identifies the existence of an XP partition and installs into the same partition.

A technician is setting up an e-mail client for a customer. Which two protocols can the
technician select to retrieve e-mails from the e-mail server? (Choose two.)
FTP

HTTP

IMAP

POP

SMTP

SNMP

What is a feature that Internet browsers provide to improve performance when

accessing recently visited websites?
caching recently accessed pages

registering favorite websites

managing of updates and cookies

saving passwords commonly used on websites

Which action configures Windows Explorer to display file extensions?

 Choose Start > Control Panel > Folder Options > View, uncheck the Hide
extensions for known file types check box.
Choose My Documents > Tools > Folder Options > View, check the Show file
extensions check box.
Right-click the Desktop, choose File Properties > Extensions > Show
Extensions.
Right-click Start, choose Properties > Folder Attributes, check the Show file
extensions check box.

Which two locations are commonly used in Windows for temporary files? (Choose two.)
C:\

C:\temp

C:\My Documents\temp

C:\Program Files\temp

C:\Windows\temp

What is a common cause of the Invalid Boot Disk error?

The first logical drive in the extended partition is corrupt.

There is a non-bootable floppy disk in the floppy drive.

The boot loader is incorrectly configured.

BIOS needs to be reconfigured.

Which Windows XP Professional installation uses a Sysprep file?

unattended installation

remote location installation

OS deployment feature pack installation

image-based installation

Which Windows XP utility is used to partition and format hard drives?

Device Manager

Disk Management

Control Panel

File System Manager