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Microsoft Windows Server System Customer Solution Case Study

Tianjin PepsiCo Gains Security, Productivity, Cost, and Decision-Making

Overview
Country or Region: China Industry: Manufacturing Customer Profile PepsiCo is one of the largest multinational food and beverage groups and one of the most successful consumer product companies in the world. Business Situation The company had used Microsoft Windows NT Server version 4.0 to support its financial system, while other departments performed administration in work groups. Network use was low, resources could not be shared, and data communication was not smooth. Solution The company used Microsoft Windows Server 2003 Enterprise Edition to set up a new domain structure, and all of its machines were upgraded to Microsoft Windows XP Professional and added to the domain to be administered centrally. Benefits Improved integrity and security and confidentiality of data Improved security and

Microsofts products are easy to use. A lot of our employees can perform common operations without any training whatsoever, such as file sharing, file backups and authorizations.
Wang Liyu, Finance Manager, Shenyang Branch of Tianjin PepsiCo

An outdated domain structure that only supported the companys financial system prevented Tianjin PepsiCo workers from securely and efficiently sharing information. The company needed a stable, fast, expandable network environment to support resource sharing, data synchronization, and centralized storage and backups. To provide those capabilities, Tianjin PepsiCo deployed Microsoft Windows Server 2003 Enterprise Edition for file and print services and e-mail. It also updated its desktop computers to the Microsoft Windows XP Professional operating system and Microsoft Office Professional Edition 2003. The new network infrastructure and desktop software improves the integrity, security, and confidentiality of company data; supports growth; enhances worker skills and productivity; reduces operating costs; and provides more accurate decision-making information.

Since upgrading from Windows NT to Windows Server 2003, the network has been stable and secure. Ive been relieved of a lot of meaningless work so that I can concentrate on bringing out the potential of the network.
Wang Hong, IT Manager, Shenyang

Situation
PepsiCo is one of the largest multinational food and beverage groups and one of the most successful consumer product companies in the world. The companys products include soda drinks, such as Pepsi, 7Up, and Mirinda, which are widely sold in over 190 countries. It has been rated by magazines, such as the Financial Times (U.K.) and Fortune (U.S.), numerous times as one of the most respected food and beverage companies in the world and among the most admired food and beverage companies in the United States. The Shenyang Branch of Tianjin PepsiCo was established in 2002, and is mainly responsible for sales and market promotions in the Liaoning area of China. Business is increasing, and the company is becoming more familiar with market demand in Liaoning. It will open a new bottling plant this year in Shenyang. Several years ago, the company used the Microsoft Windows NT Server operating system version 4.0 to set up a domain structure to build its financial system. Not having professional IT administrators to design and manage its corporate network, nine machines in the finance department were administered and used in the Windows NT 4.0 domain, while the other dozen client machines were in work groups. They used Microsoft Windows XP Home Edition operating system, which could not be added to the domain structure for administration, making for very low

usage of network resources. At the same time, Windows XP as a clientend operating system meant connections were extremely limited, as the maximum support was for 10 concurrent connections. With business developing quickly and more and more PCs being added, the network structure needed to be rebuilt. A huge problem then appeared with network administration. The status of virtually all of the machines was set to administrator, with user profiles in a state of disarray. This meant that the security of internal information could not be guaranteed. Furthermore, resources could not be shared and information flow was obstructed. Simple things like forwarding data and printing files required constant copying onto USB drives, which was not only troublesome, but led to data loss or damage and the leakage of sensitive data. Not having a file server meant that files were spread out over employees machines so that people in the same department could not synchronize data, making for data inaccuracies. Work productivity was not very high, and administrative work in all areas was extremely cumbersome. The lack of an e-mail system meant that resources could not be effectively shared. To send and receive e-mail the company had to install a modem on every employee machine so that they could access

This has increased productivity by a lot, and saved the company from investing in other software. Were going to continue learning more about the functionality of Microsoft products.
Wang Liyu, Finance Manager, Shenyang Branch of Tianjin PepsiCo

their Internet e-mail accounts. This was not only slow, delaying information transmission, but also resulted in expensive telephone bills. The Shenyang Branch of Tianjin PepsiCo needed a stable, fast, expandable network environment that would allow resource sharing, data synchronization, and centralized storage and backups. This would enhance information communication and data security and integrity, along with the potential to provide support for more extensive network administration.

accounts and machine accounts were set up. The appropriate authorizations were configured for the various departments and employees. A file server was established so that files on various employee machines could be saved centrally. Different administrative methods were applied to shared and backed up information on the file server to ensure file integrity, confidentiality, and restoration. Windows Server 2003 was used to set up a printer server so that printing no longer required copying to USB drives. This increased productivity while preventing data loss and leakage. The mail server function in Windows Server 2003 was used to set up an internal e-mail server. With the addition of the Microsoft Office Outlook 2003 messaging and collaboration client, the company now had an internal e-mail system that was easy to use. This improved information communication between departments and employees and lowered the companys operating costs.

Solution
The company used the Microsoft Windows Server 2003 Enterprise Edition, the foundation of Microsoft Windows Server System integrated server software, to set up a completely new domain structure. Client operating systems were all upgraded to the Microsoft Windows XP Professional operating system, and office software was upgraded to Microsoft Office Professional Edition 2003. The company set up a file server, printer server, and mail server to save on costs and enhance employee productivity. This had an impact on management and gave employees the ability to acquire new knowledge. Windows Server 2003 was used to build a completely new domain structure. The client machines, upgraded to Windows XP Professional, were added to the domain to be administered together, and user

Benefits
Improved Integrity, Security, and Confidentiality of Data The previous network situation was not ideal. Data was spread out among the individual machines of employees and, because almost all of them were in work groups, there was basically no authorized or centralized

management. Data was difficult to recover when damaged or lost. At the same time, resources could not be shared effectively, and sending data or printing files required copying to USB drives. This would result in the leakage of sensitive data, an annoyance for the companys management. However, since setting up the file, printer, and e-mail servers, these problems have been resolved. Employees share and back up materials on the server space allotted based on their positions and departments, and can share files with other personnel based on their authorizations. They can also use email to send files to employees who need them. Printing is simple, as they need simply connect to the printer server. Improved Security and Expandability of Network The number of PCs at the company keeps increasing as necessary. In the previous network, servers were not used effectively, and the Windows XP clients, with their connection limitations, resulted in a bottleneck in network development. There were only 20 machines. Now there are 60 computers, and the new domain supports even more capacity. This has taken pressure off network administration, which is performed easily for machines and employees in the office environment by implementing group policies. Security updates issued by Microsoft can be distributed in real time, ensuring network security.

Since upgrading from Windows NT to Windows Server 2003, the network has been stable and secure. Ive been relieved of a lot of meaningless work so that I can concentrate on bringing out the potential of the network, says Wang Liyu, Finance Manager, Shenyang Branch of Tianjin PepsiCo.

Improved Employee Enthusiasm, Individual Qualities Enhanced No training was given to employees regarding authorizations or backups following the network refit, but most of them figured it out anyway. In effect, they did the work the IT department normally does. Microsofts products are easy to use. A lot of our employees can perform common operations without any training whatsoever, such as file sharing, file backups and authorizations, says Wang Liyu. By learning to use Office 2003 applications, employees saw how they could perform many complex tasks very easily. Enthusiastically gaining new knowledge meant enhancing their skills. The whole company was caught up in a frenzy of learning, and the result was an improvement in the employees enthusiasm and individual character. This was an accidental benefit of the IT refit. Accurate Reference Data for Decision Making, Operating Costs for Company Lowered Without an e-mail system, the only way to send and receive e-mail was to

equip every employee computer with a modem to access an Internet e-mail account. Not only was this slow, hindering timely dissemination of information, but also resulted in expensive telephone bills. At the same time, effective administration at all levels was impossible due to the lack of accurate data analyses. For example, the company used to have only a vague idea of the actual amount it spent on telephone bills, but now it can track the bills for every department and employee, along with the specifics of where they call and for how long. Centrally stored transaction data can now be analyzed in detail in a pivot table in the Microsoft Office Excel 2003 spreadsheet software to show expenses over a month or a quarter, along with comparisons between different periods to see which are necessary or unnecessary. Telephone bills are now controlled, which works effectively to lower company costs. It provides a good reference for the subsequent years budget. The IT environment can provide the company with accurate data for decision making, along with enhancing enterprise management. Wang Liyu adds, This has increased productivity by a lot, and saved the company from investing in other software. Were going to continue learning more about the functionality of Microsoft products.

For More Information


For more information about Microsoft products and services, call the Microsoft Sales Information Center at (800) 426-9400. In Canada, call the Microsoft Canada Information Centre at (877) 5682495. Customers who are deaf or hard-of-hearing can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234 in the United States or (905) 568-9641 in Canada. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to: www.microsoft.com For more information about Shenyang Branch of Tianjin PepsiCo products and services, call (86)02422521992 or visit the Web site at: www.pepsi.com.cn

Microsoft Windows Server System


Microsoft Windows Server System integrated server infrastructure software is designed to support endto-end solutions built on the Windows Server operating system. Windows Server System creates an infrastructure based on integrated innovation, Microsoft's holistic approach to building products and solutions that are intrinsically designed to work together and interact seamlessly with other data and applications across your IT environment. This helps you reduce the costs of ongoing operations, deliver a more secure and reliable IT infrastructure, and drive valuable new capabilities for the future growth of your business. For more information about Windows Server System, go to: www.microsoft.com/windowsserversy stem

Software and Services

2005 Microsoft Corporation. All rights reserved. This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, Excel, Outlook, Windows, the Windows logo, Windows NT, Windows Server, and Windows Server System are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks are property of their respective owners. Document published November 2005

Products Microsoft Office Professional Edition 2003

Microsoft Windows Server 2003 Enterprise Edition Microsoft Windows XP Professional