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Fortune 500 company Ranked 98th /only Indian company in the first 100 of fortune 500 .
CORE VALUES
Care
First Public Sector Refinery in India Dedicated to the nation on 1st Jan, 1962 A 49 years old Refinery Tucked away in the north east corner
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OFFICE TPM
IN
HR / CANTEEN
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HR Facilitator
Guest House
Canteen
HR Hall
Implementation
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OFFICE TPM
Aims at improving Office efficiency, productivity and reduce Time losses in Office processes and procedures
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NEW AMBIENCE
Conceptualized By Employees
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Visual Management
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File Index
Ownership Indicator
Visual
Management
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Visual Management
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Page Code
Subject Area
Sheet Number
Better
M I N U T E S
YEAR
Ownership Labels
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ELIMINATION OF NVA
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HR
HALL
DISPLAY
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Efficiency Indicator
TPM AT REFINERY
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TPM AT GR REFINERY
PH - OMS
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WHY CANTEEN ?
Employee Satisfaction Index On HR Services
2007
Delightful Services
41 %
Parameters of Services Establishment, Loans & Advances, Canteen Services, Guest House, Administration, Event Management, Furniture and Office Maintenance Post Retirement Services
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HR Goals - 2008
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No tracking/planning For Grocery Procurement Improper Storage of Materials/Food Stuff Individual Work Style-No system approach
Canteen Of 2007
Customer Dissatisfaction
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ENHANCE CUSTOMER SATISFACTION Ownership Systems For Maintenance/Upkeep Improve Food Quality
OBJECTIVES Identified
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Change.
Change...Change...
Ideas
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A NEW VISION
Ordinary Workmen
Canteen
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Planned Maintenance
Quality Maintenance Early Management Safety, Health & Environment
AUTONOMOUS MAINTENANCE
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Kitchen Equipments
OWC
Burners
ROTI MAKER
POTATO PEELER
STEAM 40 Boiler
AUTONOMOUS MAINTENANCE
SOP for OWC & Checklist for maintaining all the equipments in Kitchen.
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FOCUSED IMPROVEMENT
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Shredding the bigger hard items like bones, lemon pieces etc into the shredder
Grinding the remaining waste into the OWC along with saw dust and chemicals
Culturing the processed waste into manure through the pruning system in 10 days.
The manure prepared from OWC is used in the refinery and township garden
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FOCUSED IMPROVEMENT
Earlier Storage Systems Old closed vessel Storage for grocery
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Focussed Improvement
Transition
Phase 1
Phase 2
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FOCUSED IMPROVEMENT
Pondering on challenging assignment posed by Japanese auditors
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FOCUSED IMPROVEMENT
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FOCUSED IMPROVEMENT
PLANNED MAINTENANCE
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PLANNED MAINTENANCE
Daily Check listing for Maintaining, Grocery Room, Kitchen, Grocery Level, Main Hall
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QUALITY MAINTENANCE
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QUALITY MAINTENANCE
QUALITY MAINTENANCE
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EARLY MANAGEMENT
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To Learn from Guwahati experiences , HR Heads Meet of all IOCL Refineries held in September10 GR Canteen benchmarked for Display, Storage and SHE systems
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EARLY MANAGEMENT
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SAFETY
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SAFETY
INPUTS ON HEALTH/HYGIENE
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HEALTH
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Treats Organic Waste (Food Left Over, Raw Vegetables etc.) 60-70 KG of waste per day into Manure Eco friendly treatment Manure is used in Public Flower Parks and Nurseries in and around Refinery campus.
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EDUCATION AND TRAINING TYPES OF TRAINING In house Training Sponsored Training outside Refinery TRAINING PROGRAMMES
Soft Skills training by Hotel Management faculty twice in a year with practical classes
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OFFICE TPM
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Green Colour
RE-ORDER LEVEL
Yellow Colour
CRITICAL STOCK
Red Colour
Material Re-Order Level is defined and indicated in each storage vessel/rack for proper tracking
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Visuals
Standardization
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Electronic Kiosk
Intranet
Card Reader
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With a Difference
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VIP VISITS
Our proud Team with JIPM Team including Prof Yoshio Tanaka San, Mr Kinjiro Nakano
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Satisfaction Index
2007
30%
70%
Delighful Services Scope for Improvement
2011
25%
Delightful Services Scope for Improvement
75%
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Quality Of Services assessed every Six Months Areas For Improvement Displayed in Chart in Hall
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Proud To Compare
A Mc Donalds Outlet
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WAY FORWARD
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WAY FORWARD
Team Canteen
Strive for Consistent Improvement Win The TPM Sustenance award - 2012
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