MINI PROJECT REPORT

ON
STUDENTS SATISFACTION WITH ADMINISTRATION STAFF

FOR THE PARTIAL FULFILLMENT OF RESEARCH METHODOLOGY COURSE (MBA-2ND SEM)

SUBMITTED TO: MS. SURJIT SODHI SUBMITTED BY: KAMALJOT KAUR SAKSHI AWASTHY ABHAY KUMAR JAGPREET KAUR RUHI BHAITA

RAYAT AND BAHRA INSTITUTE OF MANAGEMENT

CONTENTS

Chapter No. 1. A. B. 2. 3. 4. 5.

Topic INTRODUCTION INTRODUCTION OF INSTITUTE INTRODUCTION OF STUDENTS SATISFACTION OBJECTIVES OF THE STUDY RESEARCH METHODOLOGY DATA ANALYSIS AND INTERPRETATION CONCLUSION

Page no. 11-5

STUDENT SATISFACTION The analysis of students' satisfaction with their course of study is an important research area within educational evaluation. With the growing concern for accountability in educational outcomes, the need for meaningful and stable measures has grown. The conventional analysis of satisfaction has been based on the assumption that satisfaction is best seen in terms of student response to course components and the methods used by teaching staff. Much of this analysis has been focused upon comparing mean trends in these components. Satisfaction is defined as being a consequence of the expectations and experiences of the subject and/or course. The performance of the teacher will reduce satisfaction when student feel that they are not being given enough information on how to pass the subject but will only increase satisfaction when his/her performance stimulates students well beyond personal, arbitrary standards of "interesting teaching". The complexity of this relationship is shown in the likelihood that where a teaching performance brilliantly but fails to give students a sense of what is formally needed, than the effect will be overall negative on satisfaction.

INTRODUCTION OF THE INSTITUTE

Rayat & Bahra Group of Institute established in 2005 to cater to the growing demand for qualified technical personnel in different streams. Within a short span RBGI has attained a leading position in technical and professional education and is determined to steadily grow bigger and better. The institute is offering B. Tech. Degree in Computer Science & Engineering, Information Technology, Mechanical Engineering, Electronics & Communication Engineering & Biomedical Engineering .Introduction of new course of M. Tech. in Computer Science & Engineering, & Mechanical. It also offers Management Degree, Degree in Education, degree in Hotel Management etc.

There are nine colleges in Rayat Bahra Group of Institute. i.e Rayat And Bahra Institute Of Engineering & Biotechnology Rayat And Bahra College Of Engineering & Biotechnology For Women Rayat And Bahra Institute Of Management Rayat And Bahra College Of Pharmacy Rayat And Bahra College Of Nursing Rayat And Bahra Dental College Of Education Rayat And Bahra College Of Law Rayat And Bahra Institute Of Hotel Management Rayat and Bahra Of Education

STRENGTH
The main strength of the institution is the dedicated band of highly qualified faculty members who are harmonious blend of experience academic excellence & industrial experience. They are fully engaged in teaching & research at the undergraduate to doctoral levels in their respective fields. It has an excellent infrastructure with a number of state of the art laboratories, workshops equipped with the latest equipment, instruments and modern softwares. Library is fully equipped with loads of volumes of
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books for the proposed courses. Aesthetical designed tutorial rooms, class rooms and building etc. in a green and clean ambience provides a very conducive academics environment.

VISION
The vision of Department of Career Development is to provide 100% placement to not only all the students of Rayat Bahra Group of Institutes but also the all the students of this region. We are organizing Mega Pool Recruitment Drives to provide employment opportunities to the youth of this region.

OBJECTIVE OF THE STUDY

To determine the level of satisfaction of the students with the administration staff. To determine the satisfaction level between the male students and the female students. To determine the satisfaction level among the students of various departments. To determine the satisfaction level among the students of different semesters.

-RESEARCH

METHODOLOGY

Research is an art of scientific investigation advances learners dictionary of current English. Research is a careful investigation or injury especially through search for finding new fact in any branch of knowledge

SOURCE OF DATA COLLECTION

In this study, we have used Primary Source of data collection. In which we approach directly to the students and they have filled the questionnaire by themselves. The questionnaire used in this study was developed by Udai Pareek and Surabhi Purohit.

SAMPLING TECHNIQUES
In this study, we have used the Quota Sampling Technique. In which we select the quota of the students of various departments for filling the questionnaire.

SAMPLE SIZE Total sample size = 60

STUDENTS SATISFACTION ON THE BAISIS OF GENDER

MALE (1) 55 70 105 110 45 95 115 105 25 70 65 65 75 85 60 80 60 65 55 60 55 60 120 60 55 40 60 50 75 110 95 100 90 FEMALE (2) 45 105 75 55 95 50 40 30 65 60 65 50 35 30 65 20 75 90 35 80 55 20 50 30 55 95

=2535

=1410

Mean of Male Respondents = 2535/34 = 74.56 Mean of Female Respondents = 1410/26 = 56.54

From the mean of both the genders, we can see that the mean of male respondents is the higher than the male respondents. So it is clear that the male students are more satisfied with the administration staff as compared to the female students.

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STUDENTS SATISFACTION TABLE ON THE BASIS OF DEPARTMENTS

RBIEBT RBCEBTW RBIHM RBIP (1) (2) (3) (4) 75 40 105 50 60 60 75 55 95 45 105 110 105 100 45 95 65 35 30 120 50 110 70 55 50 115 30 85 60 55 30 100 95 70 65 75 55 60 50 RBIM (5) 65 65 80 20 20 RBIED RBDCH RBCL (6) (7) (8) 65 60 90 35 95 25 80 55 55 60 75 65 55 60 40 90

=615

=1015

=745

=375

=250 =250

=255

=500

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Mean of RBIEBT = 615/9 = 68.34 Mean of RBCEBTW = 1015/13 = 78.1 Mean of RBIHM = 745/11 = 67.73 Mean of RBIP = 375/6 = 62.5 Mean of RBIM = 250/5 = 50 Mean of RBIED = 250/4 = 62.5 Mean of RBDCH= 255/4 = 63.75 Mean of RBCL= 500/8 = 62.5

From the mean of various departments, we can see that the mean of RBCEBTW department is the higher than the other departments. So it is clear that the students of RBCEBTW department are more satisfied with the Administration Staff as compared to the students of other departments.

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STUDENTS SATISFACTION ON THE BASIS OF SEMESTER WISE

2ND SEM (1) 55 75 45 40 60 65 50 65 60 120 75 55 20 75 55 95 4TH SEM(2) 70 45 105 110 105 100 55 95 25 65 35 60 65 60 90 40 35 50 20 50 110 90 6TH SEM (3) 95 50 65 105 70 75 30 80 60 55 60 20 60 55 8TH SEM(4) 115 30 65 85 55 30 100 95

=1070

=1480

=880

=575

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Mean of 2nd semester = 1070/ = 66.88 Mean of 4th semester = 1480/22 = 67.27 Mean of 6th semester = 880/14 = 62.86 Mean of 8th semester = 575/8 = 78.88

From the mean of various semesters, we can see that the mean of 2 semester is the highest. So it is clear that the students of 2nd semester are more satisfied with the academics as compared to other semesters students.
nd

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