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INTRODUCTION
Banks are in the business of accepting deposits for the purpose of lending. Banks are the ancient monitory institutions have become indispensable pillar in the modern economic life of the world. The Economic development of our country depends upon the banks. They act as financial intermediates between depositors who are in need of fund. Banks occupy a pivotal place in the payment system for government, business and households. They are, therefore accountable to the government, RBI as well as to the public, who are keeping their funds, not put the depositors interests to jeopardy. Banks are using the deposits in lending and investments. The risk of business loss is equally associated with the lending activities as in other business. The primary role for government/ RBI is to limit the risk and loss to depositors and thus maintain public confidence as well as prevent collapse of the banking system. Therefore RBI has regulatory authority is issuing from time to time various guidelines to the banks and financial institution for proper credit administrations. Finance is the life blood of every productive operations of business. Many of the business problems find their solution in financial strength of the unit. Financial institutions have been playing a major role in development of the small scale industries. They are major sources of finance to the entrepreneur to meet their financial requirements. In India major portion of industrial credit is provided by the financial institution especially banks as the entrepreneurs do not have access to the capital market for their requirements. Today modern commercial banks particularly public sectors banks like SBI, SBM and nationalized banks playing important role in starting, developing and achieving objectives of the deferent kinds of Small Scale and cottage industries in India. Small Scale and Cottage industries are back bone of the rural people like craft-men etc by creating sufficient employment opportunities. In this study I tried to highlight the financial requirements of SSI and remedial measures under taken by the state and central government of our nation. The significant development in field of commercial banking in India in recent year is the spread of network of bank branches in unbanked and under banked rural and semi urban areas. The commercial banks have made available the banking facilities in all parts of the
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ORIGIN OF THE TERM BANK:Authorities on banking are divided in their opinion regarding origin of the term Bank. According to some of the English world Bank is derived from the Italian word Banco and the Latin Word Bonus and French word Banque which means a bench. According to the others the term bank is derived from German word Banck which means a joint stock fund or common fund raised from the public.
ORIGIN OF BANKING:The origin of commercial banking can be traceable in the early times of human history. In the ancient Rome and Greece, the practice of storing precious metals and coins at safe places and loaning out money for public and private purposes on interests was prevalent. In England, banking has its origin with London gold-smiths who in the 17th century begin to accept deposits from merchants and others for safe keeping of money and other valuables. As public enterprise, banking its first appearance in Italy in the year 1157 when the bank of Venice was founded.
DEFINITION GIVEN BY INDIAN BANKING REGULATION ACT 1949:Section 5 (1) (c) of the Indian banking regulation act 1949 defines the banking company as Any company which transacts the business of banking in India. Section 5 (1) (b) of same act defines the term banking as Accepting for the purpose of lending and investment of deposits of money for the public, repayable on demand or otherwise and withdrawal by cheque, draft, order or otherwise.
INDUSTRY PROFILE
History of Banking in India
Banking in India has a very old origin. It started in the Vedic period where literature shows the giving of loans to others on interest. The interest rates ranged from two to five percent per month. The payment of debt was made pious obligation on the heir of the dead person. Modern banking in India began with the rise of power of the British. To raise the resources for the attaining the power the East India Company on 2nd June 1806 promoted the Bank of Calcutta. In the mean while two other banks Bank of Bombay and Bank of Madras were started on 15th April 1840 and 1st July, 1843 respectively. In 1862 the right to issue the notes was taken away from the presidency banks. The government also withdrew the nominee directors from these banks. The bank of Bombay collapsed in 1867 and was put under the voluntary liquidation in 1868 and was finally wound up in 1872. The bank was however able to meet the liability of public in full. A new bank called new Bank of Bombay was started in 1867. On 27th January 1921 all the three presidency banks were merged together to form the Imperial Bank by passing the Imperial Bank of India Act, 1920. The bank did not have the right to issue the notes but had the permission to manage the clearing house and hold Government balances. In 1934, Reserve Bank of India came into being which was made the Central Bank and had power to issue the notes and was also the banker to the Government. The Imperial Bank was given right to act as the agent of the Reserve Bank of India and represent the bank where it had no braches. In 1955 by passing the State Bank of India 1955, the Imperial Bank was taken over and assets were vested in a new bank, the State Bank of Bank Nationalization After the independence the major historical event in banking sector was the nationalization of 14 major banks on 19th July 1969. The nationalization was deemed as a major step in achieving the socialistic pattern of society. In 1980 six more banks were nationalized taking the total nationalized banks to twenty.
The banks have played substantial role in the growth of Indian economy. From the meager start in 1860 the banks have come to long way. At present in India there are 20 nationalized banks, State bank of India and its seven Associate banks, 21 old private sector banks and 8 new private sector banks. Besides them there are more than 30 foreign banks either operating themselves or having their branches in India. The statistical table hereunder shows the financial position of the banks as on 31.03.2012. The banks in India are operating through 55530 branches. All the banks together had the net worth of Rs. 149385 crores as on 31st March, 2005. The banks also had the deposit base of Rs. 1836985 crores and the advances of Rs. 1151113 crores taking the total business to Rs. 2988098 crores. During the year 2004-05 the banks had earned the interest income of Rs. 154761 crores. The average net NPA ratio of the banks was also less 3.84% in year 2005.
SOME OF THE MILESTONES IN NABARD'S ACTIVITIES ARE: Refinance disbursement under ST-Agri& Others and MT-Conversion/ Liquidity support aggregated Rs.19452 crore during 2009-10.
Refinance disbursement under Investment Credit to commercial banks, state cooperative banks, state cooperative agriculture and rural development banks, RRBs and other eligible financial institutions during 2009-10 aggregated Rs.12009.08 crore.
Through the Rural Infrastructure Development Fund (RIDF) Rs.12387.54 crores were disbursed during 2009-10. With this, a cumulative amount of Rs.86939.74 crore has been disbursed as on 31 March 2010 covering irrigation, rural roads and bridges, health and education, soil conservation, drinking water schemes, flood protection, forest management and the Bharat Nirman Project (BNP).
Under Watershed Development Fund with a corpus of Rs.1102 crore as on 31 March 2008, 513 projects in 14 states have benefited. Farmers now enjoy hassle free access to credit and security through 906.40 lakh Kisan Credit Cards that have been issued through a vast rural banking network. Under the Farmers' Club Programme, a total of 54805 clubs covering 104648 villages in 587 districts have been formed, helping farmers get access to credit, technology and extension services.
Major Activities
Preparing of Potential Linked Credit Plans for identification of exploitable potentials under agriculture and other activities available for development through bank credit. Refinancing banks for extending loans for investment and production purpose in rural areas. Providing loans to State Government/Non Government Organizations (NGOs) /Panchayati Raj Institutions (PRIs) for developing rural infrastructure. Supporting credit innovations of Non Government Organizations (NGOs) and other non-formal agencies. Extending formal banking services to the unreached rural poor by evolving a supplementary credit delivery strategy in a cost effective manner by promoting Self Help Groups (SHGs) Promoting participatory watershed development for enhancing productivity and profitability of rainfed agriculture in a sustainable manner. On-site inspection of cooperative banks and Regional Rural Banks (RRBs) and iff-site surveillance over health of cooperatives and RRBs.
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40 per cent of Adjusted Net 32 per cent of ANBC Bank Credit (ANBC) or credit or equivalent amount of Off- credit equivalent amount of Off-Balance Sheet Exposure, whichever is higher
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SMALL BUSINESS / SERVICE ENTERPRISES Loans granted to small business and service enterprises such as, Small Road and Water Transport Operators, Small Business, Professional & Self Employed Persons, etc. engaged in providing/rendering of services (which are industry or non-industry
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acknowledgement for loan applications received from weaker sections. Towards this purpose, it may be ensured that all loan application forms have perforated portion for acknowledgement to be completed and issued by the receiving branch. Each branch may affix on the main application form as well as the corresponding portion for acknowledgement, a running serial number. While using the existing stock of application forms which do not have a perforated portion for acknowledgement is separately given, care should be taken to ensure that the serial number given on the acknowledgement is also recorded on the main application. The loan applications should have a check list of documents required for guidance of the prospective borrowers. Disposal of Applications: (I) All loan applications up to a credit limit of Rs. 25,000/should be disposed of within a fortnight and those for over Rs. 25,000/-, within 4 weeks. (ii) All loan applications for SSI up to a credit limit of Rs. 25,000/- should be disposed of within 2 weeks and those up to Rs. 5 lakh within 4 weeks, provided the loan applications are complete in all respects and are accompanied by a 'check list'.
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DBOD.Dir.BC.86/03.01.00/99-2000 dated September 7, 1999. INSURANCE AGAINST FIRE AND OTHER RISKS Banks may waive insurance of assets financed by bank credit in the following cases: No. (a) Category All categories of priority sector advances up to and inclusive of Rs. 10,000/Type of Risk Fire & other risks Type of Assets Equipment current assets and
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Where, however, insurance of vehicle or machinery or other equipment/assets is compulsory under the provisions of any law or where such a requirement is stipulated in the refinance scheme of any refinancing agency or as part of a Government-sponsored programmes such as SGSY, insurance should not be waived even if the relative credit facility does not exceed Rs. 10,000/- or Rs. 25,000/-, as the case may be PHOTOGRAPHS OF BORROWERS While there is no objection to taking photographs of the borrowers for purposes of identification, banks themselves should make arrangements for the photographs and also bear the cost of photographs of borrowers falling in the category of Weaker Sections. It should also be ensured that the procedure does not involve any delay in loan disbursement. DISCRETIONARY POWERS All Branch Managers of banks should be vested with discretionary powers to sanction proposals from weaker sections without reference to any higher authority. If there are difficulties in extending such discretionary powers to all the Branch Managers, such powers should exist at least at the district level and arrangements be ensured that credit proposals on weaker sections are cleared promptly MACHINERY TO LOOK INTO COMPLAINTS There should be machinery at the regional offices to entertain complaints from the borrowers if the branches do not follow these guidelines, and to verify periodically that these guidelines arescrupulously implemented by the branches.
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meaning of Bank/Banking are given hereunder. Banker is a person or company carrying on the business of receiving money and collecting draft for customer subject to obligation of honoring cheques drawn upon them from time to time by customers to the amount available on their current accounts. Banking is accepting for the purpose of lending or investment, deposits of money from the public repayable on demand or otherwise withdrawable by cheques, drafts order or otherwise. The Corporate strategy in the light of its mission, philosophy, structure, system, staff, managerial styles, skills and sense of super-ordination and environmental conditions, National and International, prevailing at the movement. The other details explained in the chapters here-to-after will throw light on the manner, method and ways in which it has taken place and the results achieved by the Bank. Retail banking is not without its disadvantages. Large number of small accounts add additional burden on the follow up. While expressing these views, A L . Chandramouli(General Manager, Indian Overseas Bank) also provides brief details of retail schemes of Indian Overseas Bank like easy deposits, re-investment deposits and gift cheques. He also notes that his bank is the pioneer in promoting personal loan scheme, which is a loan to individuals for acquisition of consumer durables.
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Card validity - 5 Years The limit to be availed in full within one yr from the date of sanction.
TABLE: 3.02 AGRI GENERAL PURPOSE CREDIT CARD Agri General Purpose credit card Objective To provide liquidity to meet any financial needs relating to Agricultural Investments or Consumption. Eligibility Customers in rural and semi-urban areas, members of Self Help Groups and Joint Liability Groups Purpose Amount Margin Security Repayment Holiday Period Rate of Interest Remarks For any genuine purpose Maximum .Rs.25000. Nil Nil Cash Credit Periodically reviewed NA At Banks Prime Lending Rate
It is based on assessment of cash flow. It is a Cash Credit. No card issued & no Cheque book or Pass book issued & withdrawal by loose cheque. Women given preference
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To supplement the efforts of Government extension system To make available supplementary sources of input supply and services to needy farmers To provide gainful employment to agriculture graduates in new emerging areas in agricultural sector
Eligibility
Agriculture graduates or graduates in horticulture, animal husbandry, fisheries, dairy, under the scheme. vet nary , poultry, Pisciculture& other allied activities can apply for a loan
Purpose
To set up Agri-clinic, Agri-Business centers for input supply & services to farmers. An illustrative list of activities which can be financed under the scheme is given below :
Soil and water quality cum inputs testing laboratories (with Atomic Absorption Spectrophotometers)
Pest surveillance, diagnostic and control services Maintenance, repairs and custom hiring of agricultural implements and machinery including micro irrigation systems (sprinkler and drip).
Agri Service Centres including the three activities mentioned above (Group Activity). Seed Processing Units. Micro-propagation through Plant Tissue Culture Labs and Hardening Units. Setting up of Vermiculture units, production of bio-
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Setting up of Apiaries (bee-keeping) and honey & bee products' processing units. Provision of Extension Consultancy Services. Hatcheries and production of fish finger-lings for aquaculture. Provision of livestock health cover, setting up veterinary dispensaries & services including frozen semen banks and liquid nitrogen supply.
Setting up of Information Technology Kiosks in rural areas for access to various agriculture related portals Feed Processing and testing units.
Value Addition Centres.. Setting up of Cool Chain fro the farm level onwards (Group Activity). Retail marketing outlets for processed agriproducts. Rural marketing dealerships of farm inputs and outputs
Any combination of two or more of the above viable activities along with any other economically viable activity selected by the Graduates, which is acceptable to the Bank. Amount Maximum of Rs.10 lacs for Individuals and Rs50 lacs for group of 5. Margin Security Up to Rs. 5 lacs Nil
>Rs 5 Lacs 15% - 25 % Up to Rs.5 lacs - Hypothecation >Rs.5 lacs Collateral /guarantee
Repaymnt
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RESEARCH DESIGN
Advertising is a paid form of non-personal presentation and promotion of ideas, goods or services by an identified sponsor. 1. RESEARCH PROBLEM Analysis the awareness level of Contract Farming in Farmers. Seek the general perception of INDIAN OVERSEAS BANK Agriculture Finance towards Farmers and Company. To find the performance of Contract Faming in INDIAN OVERSEAS BANK to other BANK.
2. RESEARCH OBJECTIVES & RELATED SUB OBJECTS To know the Interrelation between Company, Farmer and Bank. To know in which segment Contract farming is are mostly like/preferred. To know the preference of INDIAN OVERSEAS BANK with comparison to other competitive Banks. To know the factor affecting preference for seeking the Agri loan from INDIAN OVERSEAS BANK.
3. INFORMATON REQUIREMENT First, I had to know about all the competitors present in the Banking industries who providing Contract farming. Before going for the survey I had to know the comparative Company which existing in the market with engaged with farmer and doing contract farming. Since RBI Act of financing in direct and indirect sector and which are the priority sector of financing I had Learn. 4. CHOICE OF RESEARCH DESIGN ALTERNATIVE AND CHIOCE
Despite the difficulty of establishing an entirely satisfactory classification system, it is helpful to classify marketing research on the basis of the fundamental objectives of the research. Consideration of the different types, their applicability, their strengths, and their weakness will help the student to select the type best suited to a specific problem.
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5. RESEARCH INSTRUMENT USED - DETAILS & WHY? If one wants to know what type of dentifrice people use, what they think of, television commercials, or why they buy particular brands of cars, the natural procedure is to ask them. Thus, the questionnaire method has come to be the more widely used of the two data collection method. Many consumers are now familiar with the telephone caller who greets them with We are making a survey, and then proceeds to ask a series of questions. Some interviews are conducted in person, others by telephone, and others by mail. Each of these has its special advantages and disadvantages and limitations. The questionnaire method in general, however, has a number of pervasive advantages and disadvantages. Discussion of particular variations will be more meaningful if these characteristics of the general methods are brought out first. A questionnaire consists of list of questions to be asked from the respondents and the space provided to record the answer /responses. Questionnaire can be used for the personal interviews, focus groups, mails and telephonic interviews. The choice among these alternatives is largely determined by the type of information to be obtained and by the type of respondents from whom it is to be obtained. The common factor in all varieties of the questionnaire method is this reliance on verbal responses to question, written or oral
MULTIPLE CHOICE QUESTIONS Questions of this type offer the respondents an alternative to choose the right answer among others. It is faster, time saving and less biased. It also simplifies the tabulating process.
OPEN END QUESTIONS: In this type respondents are free to answer in their own words and express the ideas they think are relevant, such questions are good as first questions or opening questions. They introduce the subject and obtain general reaction.
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SAMPLING TECHNIQUE USED & SAMPLE SIZE - WHY? Sample design is a definite plan of obtaining some items from the whole population. The sample design used in this project is three states sampling i.e. Cluster, Convenience and Simple random sampling scale. In the probability sampling methods, each items in the sample is chosen one at a time from a complete list of universe elements. In marketing research practice, it will sometimes be more expedient to select clusters or groups of universe elements, rather than to choose sample items individually.
NONDISGUISED, STRUCTURED TECHNIQUES The non structured techniques for attitude measurement are primarily of value in exploratory studies, where the researcher is looking for the salient attributes of given products and the important factors surrounding purchase decisions as seen by the farmers. Structured techniques can provide a more objective measurement system, one which is more comparable to a scale or a yardstick. The term scaling has been applied to the efforts to measure attitudes objectively, and a number of useful scales have been developed.
SAMPLING METHODS Sample design is a definite plan of obtaining some items from the whole population. The sample design used in this project is two state sampling i.e. cluster sampling and convenience sampling. And the whole zone was divided into some geographical areas and I have chosen BathiGudda Kunduvadakere BathiGudda Kondajji Shamanur
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TOTAL SAMPLE SIZE WAS 100. CLUSTER SAMPLING Here the whole area is divided into some geographical area and definite number of Farmer which can divide in to pure farming and contract farming was to be surveyed.
CONVINIENCE SAMPLING This type of sampling is chosen purely on the basis of convenience and according to convenience. I visited according to bank advice and contract farming company which takes me on field to meet farmers.
SAMPLING Hypothesis To identify signification level of beneficial use of contract farming by farmers.
Non probability sampling Farmers who doing contract farming with company and IDBI bank which finance farmers for contract Farming
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Questionnaire was prepared keeping the objective of research in mind. Questions were asked to respondents as regards to their Willingness to give answer of Private and confidential questions. The help of questionnaires conducted direct interviews, in order to get accurate information. And Telephone Interviews which can taken for those farmers who are not available or far located.
I visited as many respondents as I can and asked them their real beneficial and preference of bank and company about contract farming,
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TABLE 4.1 Particular 0-30 30-40 40-50 50 or above Total % Respondents 11 20 22 47 100
% Respondents
0-30 11% 50 or above 47% 40-50 22%
30-40 20%
ANALYSIS: From the above table it is seen that in there are 11 respondents in the age group of 0 30, 20 respondents fall in the age group of 30 40, 22 respondent in the age group of 40 50 and 47 respondent above the age group of 50.
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% Respondents 42 29 18 11 100
% Respondents
Master Degree 11%
Graduation 18%
No educaton 42%
ANALYSIS: From the above mentioned table it can be analyzed that 29% have done PUC, 18% are graduate and 11% are post-graduate, but most of them have no education.
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ANALYSIS: From the above mentioned table it can be analysed that 78% farmers have their own land and 28% farmers having land on contract based. 4. what is your farm size? (In Acres)
TABLE 4.3
% Respondents 8 34 17 41 100
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% Respondents
1 to 3 8% 10 or above 41% 4 to 6 34% 7 to 10 17%
ANALYSIS: From the above table it is seen that in there are 8 respondents having 3 acre land, 34 respondents having 4-6 acre of land, 17 respondents having 7-10 acre of land and 41 respondents having more than 10 acre land. 5. which crop is produces for contract farming in your farm? Rice sugar cane Vegetable
% Respondents
Others 21% Rice 37% Vegetable 11%
Sugar 31%
ANALYSIS: From the above pie chart we can infer that most of the respondents are farming rice, vegetable and sugar cane products. Only 21% of respondents are farming or growing other products.
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Sales
1 to 5 years 15% 5 to 10 years 25%
15 to 20 years 38%
10 to 15 years 22%
ANALYSIS: From the above table it is seen that in there are 15% respondents are doing agriculture from 5 years, 25% respondents are doing from 10 years, 22% respondents are in this field from 15 years and 38% respondents are doing agriculture from 20 years. 7. How do you know about contract farming? Company employee Bank guidance
Other 7%
other
% Respondents
Company employee 39%
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Respondent
yes 26%
NO 74%
ANALYSIS: From the above pie chart we can infer that 26% of farmers have taken financial assistance for agricultural modification and other 74% of farmers modifying agricultural activities by their own fund. 9. If yes please specify the financial institution from which you have availed finance? ICICI bank I.O.B HDFC IDBI SBI If Others, Specify ________________
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30.00% 25.00% 20.00% Series 1 15.00% 10.00% 5.00% 0.00% ICICI BANK HDFC SBI I.O.B IDBI Otrher
ANALYSIS: From the above table it is seen that in there are 8% respondents have taken financial assistance from ICICI Bank , 13% respondents borrowed money from HDFC, 21% respondents from SBI and 26% respondent have taken from I.O.B, and remaining 18% respondents from IDBI and 14% from other financial institutions. 10. Do you know about IOB Bank Agriculture finance Product?
Yes
No
Respondents
0% No 35% Yes 65% 0%
ANALYSIS: The above pie chart shown that among 100 respondents 65 respondents known about the Indian Overseas Banks agricultural products.
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Sales
Brand name 18% 0% Amount of finance 15% Service 21% Rate of interest 46%
ANALYSIS: From the above mentioned table it can be analysed that 46% farmers have selected particular financial institution on the basis of rate of interest and 18% farmers selected on the basis of brand name and 21% of respondents go to financial institutions which rendering efficient service and remaining selected on the basis of lending capacity of financial institutions. 12. Rank your preferences for following financial institution in respect of Agriculture loan facility is considered? First preference-1 Last preference-6 TABLE 4.5 FINANCIAL INSTITUTIONS ICICI HDFC SBI I.O.B IDBI OTHERS_________________ RANK 12 19 29 24 8 8
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I.O.B
IDBI
OTHERES
ANALYSIS: Through analysing from above graph we can infer that 25% of respondents prefer I.O.B for housing loan facility so this bank is ranked as 1st place and IDBI considered as last preferred bank for housing loan facility. 13. Are you satisfied with the service provided by existing financial Institution? TABLE 4.6 Highly Dissatisfied Processing of Loans Rate of Interest Quality of Services Legal procedures & documentation Quantum of Finance 22 31 32 28 26 37 32 14 37 31 27 22 24 18 16 12 14 10 9 5 8 Dissatisfied 4 Neutral 3 Satisfied 27 Highly Satisfied 11
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ANALYSIS: Here we can say that this bank is well prefer by their agricultural product range, trusted nationalized bank and ROI. But this bank is not prefers because of highly processing time and less customization. 14. Would you like to go development land or modification in near future? Yes If no go to question-18 No
Respondent
No 35%
Yes 65%
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Respondents
No 30%
Yes 70%
ANALYSIS: From this analysis we came to know that most of the farmers (70%) have known and seen the advertises of I.O.B and few farmers (30%) didnt aware about the I.O.B advertises related to agriculture. 16. If Yes Would you like to go for agriculture finance facility in Indian Overseas bank? Yes No If No, Go to question 18.
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Respondents
No 30%
yes 70%
ANALYSIS: The above pie chart shown that among 100 respondents 70 % respondent want to take agriculture finance facility in Indian overseas bank and other 30 % respondent want take other bank agriculture finance facility. 17. If yes, choose the financial institution that you prefer to go?
30.00% 25.00% 20.00% 15.00% 10.00% 5.00% 0.00% ICICI BANK HDFC SBI I.O.B IDBI Otrher
ANALYSIS:
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Respondents
Good 38%
ANALYSIS: From the above chart it is seen that in there are 38 respondents opinion was good, 50 respondents opinion was very good, 7 respondents opinion was bad, 5 respondents opinion was very bad.
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FINDINGS
1. 45% of the loans taking customers are in between the age of 20 30 while another 29% of customers are in between the age 30 40. 18% of the customers belong to the 40 50 age categories while 8% are above the age of 50. 2. 88% of the loan takers are male while only 12% are female. 3. 35% of loan taking customer are working at the government sector, 15% professional, 24% private and 26% customers are engaged in his / her own business. 4. It can be observed that majority of customers are under the income group of 1,00,000 1,50,000 which is 48% followed by the income group of Rs. 50,000 1,00,000, at 28%. The group earning less than Rs. 50,000 owns 20% and at last the income group of Rs. 1,50,000 and above owns 4%. 5. 45% of respondent are made aware about loan by IOB employee while 35% are made aware by magazine. 13% and 7% of customer are made aware of IOB bank by newspapers and friends. 6. Majority of the EMI was paid by the borrower in between 5,000 10,000 and least EMI was paid by borrowed in between 20,000 30,000. 7. 30% of customer of Indian overseas Bank are taking loans below 5,00,000, While 45% are taking between 5,00,00 10,00,000 , 20% are taking between 10,00,000 15,00,000 by 22% and only 5% borrowed in between 15,00,000 20,00,000. 8. 53% of the customers are satisfied with the loan amount while 25% are moderately satisfied and 15% are extremely satisfied but 7% are unsatisfied. 9. It is also found that there is an impressive continuous growth in vehicle loan, education loan and personal loans which is remarkably outstanding for the bank. 10. Home loan segment has a better increasing trend in coming years since it has a high rate of demand in the current market.
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SUGGESTIONS
1. The banks variety of loans and advances are unlimited but they are not communicated well enough to customers. Hence, it is suggested to make additional efforts to provide information to the customers about the range of Agriculture loans and advances 2. Attractive and competitive interest rates should be adopted since it is the main factor considered for taking loans by the customers. 3. Since all the banks are providing loans with the same features. It is recommended that bank should offer some unique features to its products to acquire strong identity and can be easily distinguished. 4. At the present scenario, Indian overseas Bank should intensify their advertisement campaign in order to gain new customers, make people aware of the new schemes available to them and also take advantage of the current market. 5. Service level provided by the bank should be more efficient and effective for the customer. The customers are very keen on the service provided by the bank. They would rate it as one of the important factor while selecting the loans. 6. The bank should adopt attractive and competitive rate of interest in order to induce customers to take personal loans and to attain more shares from its competitors. This is also one of the critical factors for selecting the loans. 7. Increase in short- term lending such as cash credits, Overdraft and Loans repayable on demand is most favourable to bank to earn short- term gain and maintain liquidity. 8. A suggestion is made to the bank to expand the business globally and offer more and more services to the people abroad 9. Bank should follow guidelines towards priority sector and get benefits out of it. 10. Offer best customer services, lending on profitable ventures, diversifying the business to cope with the competition. 11. Bank should use latest technologies in banking activities. 12. Few customer has not selected the branch because of less branches in southern region compared to the other region.
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CONCLUSION
Human beings are no more constraint to the basic necessities in their lives. Their needs have diversified through the ages placing an increase demand on resources. The economic boom in the country has wide open the new challenges and opportunities to the people. This has necessitated timely and easy availability of funds to meet the requirements of institutions and individuals in meeting their goals. Thus to keep up with the pace of this increasing demand, the banking industry have come forward with the credit portfolio to provide funds on relatively easier terms and conditions. Today, banks are committed towards providing more and more number of people with finance with a view to make their lives better. The ever increasing demands of the customers have forced the banking sectors to emerge with new retail products bearing new unique features in them. The competition among the banks cannot be neglected. They have been supplying loans for the purpose of purchase of vehicles , pursue of higher education, or to meet their other personal requirements. The banking industry is witnessing a boom at present boosted by the increasing demand for retail loan products. The demand has arisen as a result of genuine individual needs. From an overall view point demand for retail loans is ever rising and the same would be reflected on the demand for funds. Hence the profitability of this particular industry is expected to take a positive track in the future ahead.
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BIBLIOGRAPHY
Books Referred: Dr.K.N Ganeshaiah -Agricultural book- Sapna publisher - page no 5 to 56 Mk Sheikh, Manjula N-Agricultural Magazine Page no 12 to 24 Websites: www.iob.com . Last accessed on 13th March 2013 www.agri.gujarat.gov.in Last accessed on 13th March 2013 www.agriculturalinformation.com Last accessed on 13th March 2013 www.rbi.org.in Last accessed on 13th March 2013 www.indg.in/india Last accessed on 13th March 2013 www.nabard.org Last accessed on 13th March 2013
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2.
3. Do you have own agriculture land ? Yes If no go to question-15 4. what is your farm size? (In Acres)
1 to 3 7 to 10 4 to 6 10 or more
No
5. which crop is produces for contract farming in your farm? Rice Vegetable Other 6. If yes, how many years ago have you doing agriculture ? 1-5 years 10-15 years 7. How do you know about contract farming? Company employee Bank guidance Other Farmer suggestion Other 5-10 years 15-20years
8. Have you taken any financial assistance for agriculture modification? Yes If no go to question-15 9. If yes please specify the financial institution from which you have availed finance? No
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10. Do you know about IOB Bank Agriculture finance Product? Yes No
11. What made you to select the financial institution? Amount of finance Rate of interest
0
12. Rank your preferences for following financial institution in respect of Agriculture loan facility is considered? First preference-1 Last preference-6 RANK
13. Are you satisfied with the service provided by existing financial Institution? Highly Dissatisfied Processing of Loans Rate of Interest Quality of Services Legal procedures Dissatisfied Neutral Satisfied Highly Satisfied
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14. Would you like to go development land or modification in near future? Yes If no go to question-18 15. Do you have seen any agriculture advertisement from IOB Bank? Yes 16. If Yes Would you like to go for agriculture finance facility in Indian Overseas bank? Yes No If No, Go to question 18. 17. If yes, choose the financial institution that you prefer to go? ICICI SBI IDBI HDFC I.O.B OTHERS ______________ No
18. Give Rank Your opinion about Indian overseas bank agriculture finance facility? OPINION
Good Very good Bad Very bad RANK
ssssss
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