R&S April 2013 Magazine

April 2013 Removals & Storage 1
Features
www.bar.co.uk
Removals & Storage
The Magazine of the British Association of Removers
Inside this Issue
Industry News BAR News
>> How the Budget affects
your business
>> Bishops Move moves a
bishop
>> Shortlist for the Domestic
Mover of the Year 2013
>> How to get your TSI
brand right
>> Commercial Mover of the Year
nalists proled in this issue!
>> Scaletrix pulls in sponsors for
Conference exhibition
Features
>> European Road Tolls 2013
and EETS
>> French air from the CSD
Breaking News
The call of
the North -
Countdown to BAR
Conference 2013
April 2013 // Issue 465 // 4
On the cover

BARs 2013 Annual Conference and Exhibition in Newcastle
is now just one month away. Find out about this years best
opportunity to network with experts, politicians, specialist
suppliers and industry peers to ensure you run your removals
and storage business at its optimum. Page 37

2
Features
Removals & Storage April 2013
Features
European Road
Tolls 2013 and EETS
Neil White of DKV Euro Service provides an
overview of the tolls that affect removals
companies across Europe, and discusses
the status of the European Electronic Toll
Service. 52
News from Watford
Guidelines for the use of the new BAR logo.
On the cover: Book now for the BAR
Conference in Newcastle!
3
06
Contents
Contents
Industry News
Just a snippet...
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07
BAR News
DMotY shortlist, customer feedback website
(www.trustedmover.org), and discussions at
the Kent and New Met Area meetings.
22
Overseas Group News
OG workshops at the BAR Conference, Chris
Mackley of ICM Gerson on engaging with the
OG membership.
34
Commercial Moving
Group News
Find out who the CMotY nalists are!
30
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8kk 00nIerence?
8edm|sh N0se0m I0 d|s|dy 8kk
Nember veh|c|es
8cd|eIr|x 0||s |n 00nIerence Exh|b|I0rs
dnd 80ns0rs
E0r0edn FersecI|ves: French d|r
Ir0m Ihe 08
Features 37 Training 42
BAR Services 26
Classied 62
Diary Dates 55
How to get your
BAR TSI brand right
The BAR TSI Consumer Code of Practice
came into force from 1 April. BAR has
issued guidance about how Members
should display the new Trading Standards
Institute (TSI) branding.
Call me maybe?
Fox Movings talented team put together a
very watchable spoof video of the Carly Rae
Jepson song Call Me Maybe which was
recently screened in Palm Springs,
California.
People News 54
Membership 56 European News 44
13
20
4
BAR News
5
Industry News
April 2013 Removals & Storage
6
BAR News
News
from Watford
The new BAR TSI Approved Consumer Code
of Practice Scheme came into effect on 1
April 2013. The key elements of the OFT-
approved code remain unchanged, so this
is effectively a strategic rebranding exercise.
The TSI will be actively promoting the new
Code and BAR to the general public and
local Trading Standards Ofcers with a
directory of all BAR Members going live by 1
May 2013 on www.tradingstandards.gov.uk
and www.mylocalservices.co.uk. On 18
June 2013 there will be a formal public
launch of the new Code by Minister Jo
Swinson at the TSI Conference in Brighton.
Starting April, BAR Members should display
the new Code of Practice logo, as agreed
with the Trading Standards Institute (TSI).
Branding guidelines for use of the logo by
Members and their suppliers have been
communicated via BARs newsletter to
Members and, as well as being available in
the Members area of the BAR website, they
are summarised in this issue of R&S.
TSI is a strong brand and will appeal to the
public at the same time as raising the
prole of BAR and our Members. Please
remember that the new logo must be
used or displayed in accordance with
the new rules and guidelines. Please
make sure you have removed the OFT
brand for further guidance on this, please
see pages 20-21 of this issue or email:
commercial@bar.co.uk
To coincide with the launch of the
new Code, BAR has developed
www.trustedmover.org, a customer
feedback website listing and rating BAR
Members. We are also trialling a new,
independent conciliation service with a
simpler process and shorter timelines. We
hope the introduction of the new Code and
logo will present an ideal platform for BAR
Members to market their services to the
general public.
The Vehicle Exhibition and Procession at the
Beamish Museum at this years Conference
in Newcastle is set to be another
memorable event. Plus, the giant Scaletrix
track will also be a lot of fun. Its still not too
late to book your place at what should be a
very lively Conference!
For those Members interested in getting
more involved with BAR, look out for the call
for nominations for vacant Board positions
across the Association, and please make
sure to cast your vote on time. This is your
Association and every Member should use
their voice.
There have been some new faces at BAR
HQ, and I would like to extend a warm
welcome to Miranda Martin, the new BARTS
Training Manager. Mirandas remit is to
transform the Training offering from BAR into
a source of real competitive advantage for
our Members. Finally, we are also delighted
to welcome Jacqui Plunkett, our new
Financial Controller here at Watford.
Paul Swindon
BAR Company Secretary
Follow BAR on:
Contact Details:
Editorial
Contributions on all aspects of the removals and
storage industry are welcome, together with
photographs if appropriate.
P|euse ccnlucl lHe Hunug|ng Ed|lc|, Lcu|se 0u|e cn:
e|: 020 3235 1806
Emd||: rands-editorial@analyticamedia.com
Advertising
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Sleve Peu|ce cn:
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or sandra@rubiconmarketing.net
edd||nes: The booking deadline for all display
advertisements for the May 2013 issue of R&S is
10 April.
Subscriptions
Removals & Storage is subscribed to by members
of the British Association of Removers in the UK and
Overseas. Current annual subscription is 48.00 in
the UK and 72.00 overseas.
Additional subscriptions are available from BAR.
Registered as a magazine The British Association
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Opinions expressed in Removals & Storage are not necessarily
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description of a product or service in this publication does not
constitute endorsement by the publisher.The publisher does
not accept any responsibility for any claims by advertisers.The
articles in this publication are for general information only and
are not intended to be advice to any specic person.Readers
are recommended to seek professional advice before taking or
refraining from taking any action on the basis of the contents of
any article in this publication.
The British Association of Removers
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Fdx: 01923 699 481
Emd||: info@bar.co.uk
Tangent House, 62 Exchange Road, Watford,
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7
Industry News
SMEs slam
taxes and rates
The majority of small businesses in the UK
have taken a dim view of changes made to the
tax system by the current government,
research by the Forum of Private Business
shows, and a massive 94% now think business
rates are too high.
In total 28% of business owners said they
thought the fairness of the tax system had
deteriorated, compared to 17% reporting an
improvement. A quarter thought it had
become more complex, opposed to 14% saying
it has simplied. And dealing a blow to HMRC,
26% said the efciency of the tax system had
got worse. Just 10% thought it had improved.
The research also showed the single biggest
complaint small rms had regarding their
current tax spending was business rates. A
huge 94% of all business owners felt that the
level of taxation on commercial properties was
now too high. Two thirds of those also said
they saw no real benets for the amount of
money they were spending on the tax.
A similar number reported that there were
few local initiatives to support growth, with
some feeling that local councils were actually
hampering growth. Its probably fair to say
that business rates are the most despised of all
commercial taxes by todays small business
owner in the UK, said the Forums Chief
Executive, Phil Orford. Its a crippling tax
that business owners simply have no choice
but to pay, and for many who claim to see no
discernible benet to having paid up, it clearly
sticks in their craw. If rates keep charging
upwards then businesses are going to go bust
its as simple as that.
Early opening
for M9 junction
Minister for Transport Keith Brown ofcially
opened the upgraded M9 Junction 1a in
February two months ahead of schedule and
for 20m less than the original budget.
The new junction, the second of three
major contracts required to deliver the 22km-
long Forth Replacement Crossing (FRC)
scheme, will provide signicantly improved
connections for trafc using the road network
in West Lothian and to the north west of
Edinburgh, in turn helping relieve local
communities of strategic trafc. It follows the
upgraded M90 which went live in Fife in
December 2012.
The nal FRC contract the Principal
Contract is on course to deliver the new
bridge and associated road connections in
2016. The entire FRC scheme comprises
nearly 14 miles of new or upgraded road.
Mr Osborne has cancelled the planned 3p rise in fuel
duty that was due to take place in September. With the
UK at risk of a triple-dip recession, and Osborne
forced to slash his economic forecasts, the
Government is trying to get consumers spending and
businesses investing again. While the move has been
welcomed by many in the industry, there is some
disappointment that the Chancellor did not go further
and actually cut fuel duty.
Another positive step came with the introduction of
the Employment Allowance, which will take the rst
two thousand pounds off employers National
Insurance bills. According to the Chancellor, it will
mean that 450,000 small businesses will pay no jobs
tax at all.
Osborne also announced new measures to breathe
life into the housing market, including Help to Buy,
or interest-free loans for all homebuyers up to 20% of
value of new-build properties, as well as bank
guarantees to support 130bn of mortgage lending.
In addition, the corporation tax will fall in 2015 to
20% the lowest level in the industrial world.
Some good news from
Budget 2013
For once, this years budget brought little bad news and even some
cheer to the industry and not just because George Osborne cut the
price of beer by 1 penny.
Fuel prices soar
UK diesel consumption fell in January, down to
1.923bn litres for cars, haulage and other uses.
And, UK petrol sales fell to the lowest tracked by
government in 23 years. The AA reported that the
low diesel consumption is still higher than the
all-time lows of 1.871bn litres in January 2009
and 1.833bn litres in January 2010 when
widespread and extended periods of heavy snow
cut road use. Petrol consumption in January was
1.465bn litres, down 14m litres on the previous
all-time low set in March last year and nearly
100m litres below December 2012s consumption
(1.564bn litres). The blame for this latest
collapse in petrol sales rests squarely with stock
market speculation, said Edmund King, the AAs
president. Speculators have pumped up the
wholesale price of petrol at a time of year when
cars consume the most and when the concern is
normally with imported diesel prices. Currency
gambling has devalued the pound, adding a
further 1.6p a litre to the 7.9p-a-litre increase in
the cost of wholesale petrol since the start of the
year.
he 0hdnce||0r I0 Ihe resc0e?
The Chancellors recent decision to cancel fuel
duty may go some way to change consumption
patterns. Nevertheless industry associations, such
as the Freight Transport Association, are calling
for the Government to go further: While we are
relieved that the immediate danger has passed, in
order to get the UK back on the road to economic
recovery it is vital that we have a cut in fuel duty
and a long-term strategy to prevent future rises
and uncertainty, according to an FTA
spokesperson.
Industry News
8 Removals & Storage April 2013
Logistics
apprenticeships
on the up
Provisional gures from Skills for Logistics
(SfL) indicate a signicant increase in
logistics-oriented apprenticeships in England.
In 2011/12, a total of 15,670 apprenticeships
were started in the logistics sector in England.
This represents a 29% increase on the number
of starts (12,170) in the previous year.
Dr Mick Jackson, CEO of Skills for Logistics,
believes this is good news for the logistics sector
because it clearly demonstrates that we are
successfully attracting greater numbers of
younger people into our industry.
Over 90% of these apprenticeship certicates
are awarded for the Driving Goods Vehicles and
Warehousing and Storage frameworks. The
other types of apprenticeships in the logistics
areas include Commercial Moving, as well as
International Trade and Logistics Operations
and Logistics Operations. During 2012,
Maritime Occupations and Express Logistics
apprenticeship frameworks were also added.
To date, nearly 30,000 Intermediate and
more than 4,000 advanced certicates have
been issued. These successful apprentices have
gone on to bring their employers the efciency
benets of employees with up to date and
relevant skills.
By creating apprenticeships in close
partnership with employers in the Logistics
Industry we can ensure that that they are built
around the high demand for the right kind of
skills in the sector, said Dr Jackson.
Skills for Logistics plans to launch a Skills
Calculator, a Logistics Locker and a Mentoring
Programme designed to attract more young
people into the sector and to help ll the skills
gap in the industry.
For more information about the Commercial
Moving Apprenticeships scheme, contact
Miranda Martin, Manager of BAR Training
Services on 01923 699 484. A full prole of
Miranda is available page 42.
Major changes to
personal injury claims
As from 1 April, a wide-ranging package of civil justice reforms will
come into force which will have a major impact on personal injury
claims. In particular, there will be a ban on referral fees and a cap
on success fees.
The reforms follow a review by a judge of the Court of
Appeal, Lord Justice Jackson. Reason Global says the
changes will make costs more proportionate,
discourage unnecessary or unmeritorious cases and
create an environment where insurers can hopefully
pass on savings to customers through lower
premiums.
It is worth noting that those using no win, no fee
conditional fee agreements will have an interest in
controlling the costs that are incurred on their behalf.
The current regime, with recoverable success fees and
after the event insurance premiums, allows claims to
be pursued with no real nancial risk to claimants
and with the threat of excessive costs to the defendant.
As part of the changes, there are new timescales for
accepting claims and Reason Global advises that
companies need to notify claims immediately.
The Government has also consulted on measures to
address the number and costs of whiplash claims. The
consultation, which is now closed, sought views on
the introduction of independent medical panels and
on whether to amend the small claims threshold for
damages for personal injury claims.
For more information, contact Graham Puddephatt
of Reason Global on graham@reason-global.com or
telephone 01273 739961.
Dirty number plates
VOSA have provided guidance that claries that
where a registration plate is illegible purely by
virtue of dirtiness then the driver should be given
opportunity to clean the plate.
In guidance provided to the Road Haulage
Association, the VOSA states that if the driver is
unwilling or unable (including for safety reasons)
to clean the plate, the prohibition should be
issued and a note to that effect made in mobile
compliance (MC). If the driver cleans the plate
immediately, no prohibition should be issued.
If it is clear that a registration plate has been
left deliberately dirty for the purposes of obscuring
the vehicle identication (e.g. a clean vehicle
with an easily accessible but dirty plate) then a
prohibition should be issued, along with
supporting comments on MC.
The RHA recommends that in the case of box
bodies where the registration plates are tted at
the top of the body, companies should check with
their bodybuilder about tting such plates lower,
where practical to do so to ensure driver safety.
A key message is that drivers should request
they are given the opportunity to clean dirty plates
if not offered the chance by VOSA.
9
Industry News
Buying power and where it lies within the FM sector
was the starting point for the forum, and consensus
conrmed procurement of FM is not straight forward.
The forum established that in an ideal world, the
purchasing decision needs to be shared and made
between the FM as well as an organisations
procurement team. Furthermore, the importance of
cultural t between suppliers and clients cannot be
underestimated in the perception and success of
procured services.
Gareth Tancred, the BIFM CEO who chaired the FM
Leaders Forum said it sometimes sounds a clich,
but better cross-departmental and organisational
working, collaboration, trust and transparency,
delivers better results for everyone. Specialist
procurement teams can help support the FM
particularly around the area of contract negotiation.
However, the decision on whether the service being
offered is the best t for the organisation, considering
all the intricacies involved in delivering FM functions,
has to sit with the subject specialist.
One concern is that in the current climate costs are
being driven down with little regard for where they
impact. Gareth said in the current climate everyone
wants more for less. However, the desire for short-term
reductions in price is often pursued without regard for
the long-term reduction in value.
The forum concluded that procurement is about the
correct balance of power, which works best where
there is transparency and trust between buyers and
suppliers. Procurement does not just stop at the
purchase on-going relationship management is
also important.
BIFM discusses role of
procurement
The role of procurement in facilities management (FM) was the latest
hot topic debated during the British Institute of Facilities Managements
(8lFH) seccnd Fuc|||l|es Hunugemenl Leude|s Fc|um.
TfL gets LEZ van
advice badly
wrong
Transport for London (TfL) sent inaccurate
information to van owners about compliance
with changes to Londons Low Emission Zone,
and this led them to replace their vans
needlessly, the Local Government Ombudsman
has found.
Dr Jane Martin said TfL made several
fundamental errors in notifying owners,
including failure to make adequate checks or to
give prominent warnings in its letters that
vehicle owners should make their own checks.
TfL has since agreed to pay compensation to
the ve complainants who came to her, as well
as to a further 30 people who complained to TfL
about the same matter. Four van owners and a
representative of a scaffolding company that
owned nine vans each complained to the
Ombudsman about the introduction of changes
to Londons Low Emission Zone. They said that
the information TfL had given them turned out
to be inaccurate. TfL had said that vehicles they
owned could not be used in the Zone after 3
January 2012 without paying a daily charge of
100. Failure to pay the charge would result in
a penalty of 500. The advice from TfL was to
take action by either purchasing a new van or
by modifying their current vans so that they met
the new requirements. The information was
wrong. The vans they owned were either
compliant or were not within the scope of the
scheme. The complainants all replaced their
vans when they had no need to do so.
New Mercedes
for Steeles
Steeles Removals have just put their latest
removal truck on the road, a low mileage
Mercedes Actros 2546 Large Sleeper, which cost
36,000.
It was originally a tractor unit that has now
been stretched, with a brand new body, a ramp
system, paintwork and decals by SBR Motorsport
Vehicles, at a cost of 26,000 plus VAT.
The bright red beast is now a regular sight on
the roads of Cumbria and beyond.
HGVs win London let-off from Boris
The Mayor of London, Boris Johnson, has
abandoned plans for setting a new Euro 4 target
for HGVs in Londons Low Emission Zone in 2015.
Phase ve of the capitals Low Emission Zone
(LEZ) is due to be introduced in 2015 and the
Mayor has conrmed it will now only apply to
Transport for Londons eet of buses. The Mayor
expects that this move will save around 350m in
costs for businesses using vehicles that would
have been affected by the changes. The decision
has been welcomed for its good sense by many in
the transport industry. The Road Haulage
Association (RHA) had recommended leaving the
regulations surrounding HGVs as they are and
placing any investment into improving buses
which have large diesel engines and which spend
their working life in the London area, polluting
the atmosphere. As far as goods is concerned, the
cleanest, safest and most economical way to make
deliveries in London is often in large trucks and
we are pleased that this is increasingly recognised
by regulators, said Jack Semple of the RHA. We
should not underestimate the excellent, low-
pollution performance Euro VI diesel engines for
HGVs are expected to deliver. The Mayor said that
Euro vehicle standards have not actually reduced
NOx emissions for vehicles operating in urban
environments to the level that was forecast. NO2
levels would therefore not have been reduced as
planned under the original proposals for phase
ve, he argued. He also said that the substantial
investment being made in reducing emissions
from transport infrastructure means that by 2020
almost all the vehicles running in central London
during working hours could be zero or low
emission.
Industry News
Van
modications
exemption
The British Vehicle Rental and Leasing
Association, the BVRLA, says that it has
successfully lobbied for minor van
modications such as ply-lining and racking to
be exempted from the new type approval
regulations being introduced this Spring.
From 29 April 2013, LCVs (up to 3.5 tonnes)
will come within the scope of European
Community Whole Vehicle Type Approval
(ECWVTA) regulations, which requires approval
for modications made to them. The Vehicle
Certication Agency was originally of the view
that all modications, no matter how minor,
would require an individual vehicle approval
certicate. Following a recent meeting with the
BVRLA, body builders, motor manufacturers and
the Department for Transport, the Vehicle
Certication Agency (VCA) has agreed that
minor modications, such as ply-lining and
racking, can be treated as part of the vehicle
payload. More complex modications, such as
roof beacons and tail-lifts will need to go
through a simplied individual vehicle approval
route, under which the body-builder who carries
out the modication has their tting process
approved.
Expats arent
coming home
Could what was once a steady source of business
for removal rms be about to dry up? A survey
by Lloyds TSB International has found that 79%
of expats questioned say that they do not intend
to return to the UK at all, up from 60% in
January 2011. Lloyds TSB International
questioned 1,168 British expats in popular expat
destinations: Australia, Canada, France,
Germany, Gibraltar, Channel Islands, Isle of
Man, New Zealand, South Africa, Switzerland,
Spain, UAE, and the USA. Nine out of ten expats
in Australia plan to stay indenitely. Expats in
France were the most happy with their quality of
life. The economic slowdown in the UK is the
main reason for the trend. At the same time, it
appears that availability of jobs and the cost of
living play a role, as do lifestyle factors that in
some cases can be decisive in where people
chose to live. However there is some good news.
Lloyds TSB also found that 30% of UK expats
had moved abroad for a career opportunity, up
from 27% since February 2012. In addition, 68%
of respondents who moved abroad said that they
now earned more than they did in the UK, up
from 54% in February 2012. Outbound
emigration trafc at least seems set to hold up
or even increase, even if returning expats look
like becoming a rare breed.
Time to identify PCN
hotspots
A 50% leap in the number of penalty charge notices (PCNs) being
|ssued |n Lcndcn Hus |ed lHe F|e|gHl I|unspc|l Asscc|ul|cn lc cu|| cn
its members to train their drivers in identifying PCN hotspots.
Companies delivering goods on the roadside in
London typically attract PCNs, albeit quite innocently.
Although these are often successfully contested, which
itself costs time and money, many are not and the
industry still pays many millions of pounds in PCNs
each year.
The PCN Survey 2012, commissioned by FTA,
revealed that the 27 companies surveyed had paid
2.9m in nes and reported a rise in costs which was
directly related to the increase in the number of PCNs
issued on the capitals roads.
The report explored trends in PCNs in relation to six
key areas: enforcement authorities, PCN hotspots
(street/location), whether issued by CCTV or civil
enforcement ofcer, contravention codes, appeals and
costs.
Amongst the ndings of the report was that one-
third of the enforcement authorities accounted for
nearly all PCNs issued (80%), with the London
Borough of Westminster, London Borough of Camden,
City of London and Transport for London more likely
to issue to PCNs to FTA members than other London
boroughs.
The survey also clearly identied locations where
drivers were more likely to receive PCNs, providing
valuable information for operators and drivers in
respect of areas in which to be vigilant for parking
restrictions.
As well as recommending that FTA members train
their drivers to improve their understanding of how
parking restrictions apply, the FTA is calling on local
authorities to ensure that there is sufcient kerbside
space and facilities for deliveries, and for Civil
Enforcement Ofcers to apply some common sense
before issuing tickets to trucks and vans that are in a
restricted parking area.
Workplace expert Acas has endorsed the
Government consultation on a new Early
Conciliation service which it says will help
employers and employees save time and money in
workplace disputes.
Early Conciliation will be introduced from April
2014. It will mean that anyone thinking about
making an employment tribunal claim will need
to contact Acas rst. Acas will then offer free Early
Conciliation to try and resolve the dispute quickly
and cost effectively within one month.
The Department for Business, Innovation and
Skills asked Acas to provide Early Conciliation due
to the success of a similar free, voluntary Acas
service called Pre Claim Conciliation (PCC)
which in 2011-12 helped resolve over 21,000
workplace disputes saving employers and
employees the time, stress and expense of
preparing for and attending a tribunal. 78% of
the PCC cases did not go on to become an
employment tribunal claim in the 2011-12
period. Acas advice is always that it is better to
resolve disputes at the earliest possible stage,
ideally in the workplace itself.
ACAS looks forward to Early Conciliation
11
Industry News
Previously a parent who has obtained one years
service has been entitled to 13 weeks unpaid
parental leave per child from the date of the childs
birth until the childs fth birthday. If the child is
disabled then the entitlement to leave will increase
from 13 weeks to 18 weeks which can be taken at
any time up to the childs eighteenth birthday. This is
subject to a maximum of 4 weeks leave per year and
one week at any given time.
The changes which came into force on 8 March
2013 extend the rights of parents to 18 weeks unpaid
leave per child but do not affect the qualifying
period, the maximum amount of leave per year or
the maximum leave at any given time.
Further changes to unpaid parental leave are
planned for 2015 when a parent will be entitled to
take time off at any point between the childs birth or
its eighteenth birthday, regardless of whether or not
the child has a disability. These changes aim to
provide further exibility to parents.
Increase in rights to parental leave
From this month the rights of parents to unpaid leave will change, transport law solicitors Backhouse
Jones are reminding BAR Members.
ACAS looks forward to Early Conciliation
Extra time for UKWA chairman
The United Kingdom Warehousing Association
(UKWA) has announced that its chairman, John
Maguire, will continue in his post for an extra year.
Traditionally, the chairman of UKWA has served
in the role for a period of two years and John, who
took up the position in July 2011, was due to hand
over the reins this summer. However, he will now
continue until July 2014. The Association is
seeking a period of continuity and we are delighted
that John has agreed to continue the excellent work
he has started for another 12 months, said UKWA
chief executive ofcer, Roger Williams.
John Maguire, who is Sales and Marketing
Director at the articulated forklift truck specialist,
Flexi Narrow Aisle Ltd, commented: We believe the
Association is entering an exciting phase in its
development and I am pleased to be playing a part
in the evolution of an organisation with such a
long and proud tradition.
Industry News
Green light for
Southampton
dredging
Associated British Ports (ABP) has received
consent from the Marine Management
Organisation (MMO) to improve the marine
access to the Port of Southampton with an
extensive programme of dredging.
The dredging, in Southampton Water and the
Solent, is part of an extensive programme of
investment centred around improving the
capability of the port to receive the largest vessels
in the world long into the future.
The work will see the main navigational
channel used by commercial shipping deepened
from a current minimum depth of 12.6m, at
various points along its length of 25 nautical
miles. The channel will also be widened to 100m
in some areas to allow vessels to pass one another
as they enter and exit the port.
ABP Port Director Southampton, Doug Morrison,
said: As shipping gets bigger, the port needs to
adapt in order to retain its place at the forefront
of the industry and to continue to be able to meet
our clients needs.
On 9 November 2012, the Prime Ministers ofce
announced Mr Welbys appointment as the next
Archbishop of Canterbury. He was formally elected as
Archbishop of Canterbury on 10 January 2013 at a
ceremony in Canterbury Cathedral. The Bishops
Move removal men from its York branch attended the
Bishops residence at Auckland Castle at the end of
January to begin work on the move to Londons
Lambeth Palace. Overall twelve removal men and
four Bishops Move vehicles were involved throughout
the duration of the move. This is the second time in
three-years that Bishops Move has been responsible
for the relocation of the Bishop of Durham. In 2010
the company moved Mr Welbys predecessor, Rt Rev
Tom Wright to Fife, Scotland following his retirement.
Steve Allen, Bishops Move York Branch Manager, said:
We are honoured to have been appointed to handle
this prestigious and notable relocation. It was a
privilege for the removal men and indeed our
company to ensure the Bishop of Durham enjoys an
easy transition into his residence and to play a small
part in history.
Bishops Move manages
Bishops move!
ll Hud lc Huppen cne duy, und ncw lHul duy Hus ccme: 8|sHcps Hcve
has completed the relocation for the Bishop of Durham, Justin Welby,
now the new Archbishop of Canterbury.
Crown Worldwide Group has raised a staggering
100,000 for DEBRA, the national charity that
supports individuals and families affected by
Epidermolysis Bullosa (EB) a genetic skin
blistering condition.
For the past year, the global mobility relocation
provider has been volunteering its time to fundraise
thousands of pounds to enable DEBRA to offer
specialist care and support the people affected by this
devastating condition and continue to search for
effective treatments and, ultimately, a cure for EB.
Ben Merrett, Chief Executive of DEBRA, said that
the team at Crown Worldwide have been
outstanding in their fundraising efforts and I want to
thank them all. The money they have donated will
allow us to continue our holistic approach to our
care from birth, for as long as its needed and will
enable us to continue supporting individuals and
families affected by EB.
Over the past 12 months, teams from around the
UK have taken part in a variety of charity fundraisers
including a 250 foot long zip wire ride, a 150 foot
abseil and a London to Paris cycle. Other initiatives
included jumping from the worlds highest bungee
jump, staff quiz nights, cake sales, collection buckets
and a wear green to work day, just to name a few.
Crown Worldwide charity effort for DEBRA
Crown Worldwide Group has raised a staggering 100,000 for DEBRA, the national charity that supports
individuals and families affected by Epidermolysis Bullosa (EB) a genetic skin blistering condition.
L-R F|unk lcpp|ng, 8u||y lcc|en, 8en He||ell und JcHn Pu|ke|
13
Industry News
Anglo-Pacic ships
Wembley Gates to Chile
When the royal tunnel gates from the original Wembley Stadium went
up for auction in November 2011, few would have predicted that the
successful bid would come from a museum in Chile. But successful
they were, and Anglo Pacic now has the task of safely shipping the
gates to capital Santiago.
Terry Horsnell, Anglo Pacics Fine Art Consultant,
says I genuinely love a challenge and 16 foot square
gates dont get more challenging. The gates were
stored in a yard in Kettering and just getting them out,
vertical to remove and then horizontal to travel, was a
mission particularly as overhead telephone and
power cables come into play. Terry explains that
Anglo Pacic then had to liaise with the authorities to
get the necessary wide load permits for the evening
road trip from Kettering to Anglo Pacics warehouses
in London. For the Atlantic crossing, the gates were
too large for containers so had to be packaged in
timber casing, lifted with specialist equipment and
shipped as conventional below-deck cargo. A
shipment like this only comes four or ve times a year
a recent comparable was a 16 foot high Salvador
Dal statue we transported to Singapore, and its great
fun to ne-tune all the logistical intricacies.
Fox Movings
got talent

It will come as no surprise to anyone who knows
the talented team at Fox Moving that they have
proudly own the ag for British comedy and
outshone all the competition at an international
convention in the US.
Fox are Atlas International UK agents. Atlas
invited all of their agents to make a spoof video
of the Carly Rae Jepson song Call Me Maybe,
which were then screened at the recent Atlas
convention in Palm Springs, California.
The Fox effort can be viewed at www.youtube.
com (type in Fox Moving Call Me Maybe
Parody), and it must have been the most
creative and enjoyable spoof shown at the event.
It was a great bit of fun, Paul Fox says.
The song was sung (not mimed) by my
daughter Sam, and I even got my son Mike to
take his shirt off. The 1962 Harley Davidson
was driven by Glyn Evans who is our mechanic
but is now considering a career in acting. It was
all shot and edited by my brother in law
Graham.
As anyone who watches the video will agree,
Fox Moving did a very professional and
imaginative job. The music industrys loss is the
removal industrys gain!
Do you have any news
to share with R&S readers?
Send lc: rdnds-ed|I0r|d|@dnd|yI|cdmed|d.c0m
Industry News
Nine months ago, Metro Removals purchased a new
Scania 18 tonne, 5 container pantechnicon. The
Scania cab has been modied to include three seats
and three bunks, yet remains spacious and
comfortable. Managing Director Lee Paris took up the
rst opportunity to benet from the pleasure of driving
such a beautiful Pantechnicon. The Scania is such a
delightful truck to drive, he says. The Opticruise
gearbox with the optional manual mode is so easy to
operate, and the power generated by the 320 Euro 5
engine is so quiet and yet the vehicle drives effortlessly
even uphill when fully loaded.
Following in the footsteps of David White, his
stepfather and company founder, Lees love for
vehicles has always been in evidence since he began
his career in removals as a teenager, helping out at
Metro part time during holidays. When he took over
the business operations in 1999 after completing his
Accountancy degree, Lee started with a 3.5 tonne van,
and later that year acquired the companys rst 7.5
tonne vehicle.
Despite the loss of David in 2002 and discontinuing
use of road trains, Lee managed to sustain growth for
ten years by the use of 3.5 tonne and 7.5 tonne trucks
only. Lee became the Managing Director in 2009.
Recognising the substantial growth in the average
household volume, Lee decided to purchase the new
Scania 18 tonne last year and used Kurt Hobbs
Coachworks for the bodywork. Since then, Metro has
refurbished its existing vehicles to match. Using his
branding skills (Lee came up with the company
slogan: Where others promise.Metro delivers),
Lee spent many months designing the new look for
the vehicles. The rst time I took the Scania truck on
the road I couldnt help but notice how eye-catching
the truck is to the public eye, so many heads turned as
I drove by. This prompted me to copy the design onto
our existing vehicles.
The wider variety of vehicles together with a larger
group of professionally trained staff ensures jobs can
be carried out more efciently, he explains.
Our aim at Metro is to provide a personal, reliable
service with particular attention to detail,
Lee says.
Metro Removals expand eet
Metro Removals of Kettering have been busy upgrading and expanding their eet, with a new vehicle and a
new livery to match, showing their appetite for growth and their ambitions to grow even further in the future.
Peter McGowan (sales manager for Scania Truckeast) handing over the keys and more
Santa Fe launches Africa Connect
Santa Fe Groups Africa Connect Service is now
open and receiving bookings for Immigration,
Moving and DSP services in and out of Africa.
Africa Connect is an innovative service that
provides a single point of control for companies
that wish to relocate their employees to and from
the African region.
Africa connect is headed by Mathieu Dunod who
has 14 years of experience in managing relocation
and moving services in Africa. Mathieu manages
the Africa Connect team and is supported by a
coordination team dedicated to the Africa region.
He says Africa is an expansive continent, larger
than North America and China combined, and as
culturally diverse as Europe, South America or
Asia. Furthermore, local processes and
administration can be bafing to anyone outside
the system. For these reasons Africa has always
represented a challenge to any company
transferring their staff to the region.
Santa Fe hopes that Africa Connect will remove
the barriers to relocating employees to Africa by
enabling businesses to connect their employee
mobility programmes with the region more easily.
The service manages the entire interaction with
Africa to provide a consistently high standard of
customer service for the relocating employee.
15
Industry News
Industry News
Our recent article on demount vehicles has generated a fair deal of debate and discussion in the trade,
with many removal rms writing to us to talk about their experience with the vehicles.
Mega Trailers for Webbs
The jury is still out for Bill Webb of Webbs
International when it comes to demount vehicles.
The BAR International Associate specialises in
removals to and from the Balearic Islands in
Spain, and has opted for a Mega Trailer to
maximise capacity on its popular weekly
scheduled service to Mallorca.
We have owned and driven all types of vehicles
and trailers over the years, and we have one of the
most unorthodox eets you will see, owner Bill
Webb confesses to R&S. The road train demount
system is ne for running around the UK, but
with their limited cube and additional length on
the ferries they are not cost- or time- effective. The
road trains may be a bit bigger on the cube, but
again they spend too much time being loaded and
unloaded. Keeping to our weekly scheduled
service means that we have minimal time in
Mallorca.
Webbs International has had to do some local
adaptation work to adjust the Mega Trailer to the
characteristics of local ferries. Bill, who used to
sail in the Merchant Navy, explains that the link
spans of ferries are adjustable because tides can
vary by over ten metres outside the Mediterranean.
As a result, ship ramps can be very steep.
We had noticed that other mega operators were
gouging out the catwalks on the tractor units, so
we needed a plan, he says. We opted for a pair
of Dutch Volvo Globetrotters with air suspension
on both front and rear axles. We then had the fth
wheel raised slightly, as we need a fair amount of
adjustment when coupled to our mega 100 m3
Trailers.
As the units spend 95% of their time on the
continent, they are left-hand drive. For the
20-minute drive from the port to the UK depot,
two drivers are used for safety purposes.
The mega trailers themselves have an
adjustable modular double deck system, of Webbs
own design, and are adjusted to accept all shapes
and sizes.
The units simply swap trailers at the Mallorca
depot, and are ready to head back on the same
ferry.
We operated a demount system ten years ago,
when ferry and operating costs were not that
much of the equation, Bill says.
However, a demount road train has capacity of
80 cubic metres but is just over 18 metres on the
ferry, while our Mega System has 100 cubic metres
but is only 16.5 metres on the ferry. 200 m3 in just
ve days is impossible for almost anything else,
Bill says.
Webbs carries quite a bit of freight, most being
palletised, but also boats and jet skis. As long as
its not hazardous, ammable or perishable,
Webbs can carry it!
David Dale backs Demount vehicles
The latest to contribute to the debate is David Dale of
David Dale Removals in Yorkshire, who has been
using the vehicles since way back in 1989. David is a
strong supporter of the technology. He says he initially
acquired just one demountable road train for Europe
but hasnt looked back since. Other vehicles quickly
followed and the company now has 5 prime movers
and trailers and 12 demount bodies with two more on
order. We have road trains leave our Yorkshire base
each week heading to France Spain and Portugal and
road trains leave our Alicante warehouse with jobs for
the UK, David told R&S. The vehicles often meet up
in France and swap bodes which takes about 1 hour.
The vehicles and crew then head back to their
respective bases delivering as they go. All crew are at
home for the weekend keeping wives and girlfriends
happy!
David says that another advantage is the
increased exibility of the prime mover, which has
much better access capabilities compared to coach
built vehicles. Trailer bodies can become truck bodies
and we rarely need shuttle vans, he says.
Some of the bodies are conventional 4 door
Marsden/Vanplan and some are GRP offside with a
curtain on the nearside. Behind the curtains are 4
steel gates with wooden tie rails.
These gates open inwards and outwards allowing
loading through the rear doors and side curtain. They
hold 1750 cu ft of loose furniture or 4 containers.
We do a lot of work for the trade and often have
movers deliver to our warehouse with groupage jobs
for Europe, David says. With a couple of demount
bodies in the yard we can load straight on thus saving
double handling.
All in all they are a very good system however there
are a couple of drawbacks. The demount frame is
heavy, so to counteract this, our prime movers are all
6 wheelers.
The loading height is also about 4 or 100mm
higher than conventional trucks. All our prime
movers have front and rear air suspension to
overcome this problem.
17
Industry News
Do you have any news to share with R&S readers?
Richard Healey Removals
make The Herald!
As well as coverage in leading trade publications such as R&S, theres
nothing quite like a write-up in the national press to raise spirits and
enhance a companys prole!
At the end of January, Richard Healey Removals of
Beith, Ayrshire received extensive coverage in The
Herald, Scotlands premier broadsheet as part of their
SME focus feature. The newspaper interviewed
Georgina Berry about the companys history and its
ambitions. It was gratifying to be showcased in such a
manner and we hope this article gives readers an idea
of how our business started as well as what we hope to
achieve moving forward, Georgina says.
Richard Healey Removals is one of the shortlisted
companies for this years Domestic Mover of the Year
(see page 22 for more information).
UBS accolade
for Harrow
Green

Harrow Green has been awarded the UBS CREAS
Vendor of the Year 2012. The award, based on the
performance of Harrow Green on site at UBS
throughout 2012, recognises Harrow Greens
commitment to the global nancial services
provider. Harrow Green was evaluated alongside
all other key vendors who serve UBS, using
measures such as demonstrating best practice
through the year, an understanding of the banks
values, culture and professionalism, motivated
staff, and consistently delivering an exceedingly
high quality service at all times.
Ian Studd, Harrow Greens Director of Business
Relocations, attributed winning the award to the
open, honest and trustworthy relationship that
Harrow Green has held with the Bank for more
than 25 years during which time it has become an
integral member of their CREAS team.
Ian Studd (centre) with the CREAS team.
Maersk Line moves back to prot
Container shipping giant Maersk Line has
reported a prot of US$ 461m for 2012, after
losing US$553m in 2011.
Maersk said the result was positively affected by
improved volumes, freight rates and unit costs.
Average freight rates were 1.9% higher at
US$2,881/Forty Foot Equivalent (FFE) unit and
volumes increased by 5% to 8.5m FFE. Bunker
consumption per FFE was reduced by 11% and
headquarters headcount was reduced
signicantly. Maersk Line implemented
signicant general rate increases on most routes,
and made capacity adjustments in the form of
slow steaming, scrappings, idling and blanked
sailings. Total eet capacity increased by 4% to
2.6m TEU. Maersk Line said it maintained its
market share for the full year. It currently
accounts for about 14% of the worlds container
capacity.
Later this year, deliveries are scheduled for the
rst of Maersks Triple E Class, the largest
container vessels ever built. Maersk is condent
that the demand is there to ll this new supply; it
forecasts that demand for shipping containers is
likely to increase around 4 to 5% in 2013.
Industry News
Property market heats up
Its been a positive start to the rst few months of the year in the property market, with both house prices
and transaction volumes continuing to recover.
According to Rightmove, house prices spiked by 2.8%
in February and are 1.1% higher than in the same
month last year. It wasnt just prices that saw renewed
activity; there were also encouraging signs of life
among home-movers too as the Rightmove website
recorded its busiest ever month in January.
However, Rightmove research indicates that those
most likely to buy and sell in 2013 are the old hands
with greater access to equity and nance, who have the
condence and the will to move.
Miles Shipside, Director and Housing Market Analyst
at Rightmove, said its far too early to pop the
champagne corks as certain sectors will remain on ice
until the return of wider-spread mortgage availability.
However, our research suggests that with age comes
experience and, more importantly, equity, and it these
old hands that seem most condent to plan a move this
year.
Interest in property has hit such a peak that
Rightmove is now the sixth busiest
website in the UK. Pages viewed on the Rightmove
website reached a new record high in January, up by
over 20% year-on-year. This resulted in more enquiries
to agents and developers than ever before.
Meanwhile, the National Association of Estate
Agents (NAEA) said the number of house hunters rose
in January to its highest level in ve years.
Latest gures from the NAEAs January housing
market report revealed the average number of house
hunters registering with an agent increased from 281
in December 2012 to 314 in January. This is the highest
gure since September 2007, when an average of 326
house hunters was recorded.
The year has started on a strong note with a rise in
the percentage of sales made to rst time buyers. In
January, this important part of the market hit its
highest point in almost two years at 25% of overall sales
compared with 21% in December, marking a two year
high. The increase in demand impacted the number of
sales agreed, which rose from an average of ve per
branch to seven.
In terms of pricing, gures from the Land Registry
show a monthly price increase of 1.0% in house prices
in January, bringing the average house price in
England and Wales to 162,441.
In addition, during November 2012, the number of
completed house sales in England and Wales increased
by 1% to 61,091 compared with 60,369 in November
2011. The number of properties sold in England and
Wales for over 1 million in November 2012 increased
by 19% to 657 from 554 in November 2011.
Ofcial gures from the Ofce for National
Statistics show that in the 12 months to December
2012 UK house prices increased by 3.3%, up from a
2.2% increase in the 12 months to November.
House prices increased across most of the UK in
2012, although prices in Northern Ireland have
continued to fall. The year-on-year increase reected
growth of 3.4% in England, 2.4% in Wales and 3.1% in
Scotland, which was offset by a decline of 5.7% in
Northern Ireland.
Annual house price increases in England were driven
by a 6.4% rise in London and a 3.7% increase in the
South East. Excluding London and the South East, UK
house prices increased by 1.9% in the 12 months to
December 2012.
Elsewhere, LSL Acadametrics estimated that housing
transactions in January 2013 in England and Wales
totalled 47,500 properties, an increase of 7.5% on the
January 2012 total of 44,245 sales, or an extra 3,250
sales.
Acadametrics chairman Peter Williams said our
latest estimate of the number of housing sales in
England and Wales in 2012 is 665,000, which
represents a 0.6% increase over 2011 levels and almost
exactly matches the number of sales in 2010.
The general market view is that transactions will be
slightly higher this year, reecting increased activity,
but there is little expectation that numbers will climb to
the long-run average which, using Land Registry data
since 1995 for England & Wales, was just over 1 million
a year (the old normal).
According to Halifax, which uses different gures,
activity was at its highest for ve years in 2012. Home
sales increased by 5% in 2012 to 932,000; the highest
annual total since 2007 (1,619,000). Sales in the nal
three months of 2012 were 4% higher than in the
preceding quarter on a seasonally adjusted basis.
Housing economist Martin Ellis said the Funding for
Lending scheme has helped lenders to lower interest
rates and improve availability in the past few months.
This is likely to have been a factor contributing to the
pick-up in both home sales and prices.
Encouragingly for movers, Halifax said that the
further rise in mortgage approvals points to continuing
increase in sales. The industry-wide number of
mortgages approved to nance house purchases rose
for the fth successive month in December. Approvals
for purchase, a leading indicator of completed house
sales, increased by 3% to 55,800 in December. Overall,
there was a 19% increase in approvals over the last ve
months of 2012.
Nationwide estimated that house prices increased by
0.2% in February.
Chief economist Robert Gardner said while activity
in the housing market remains subdued by historic
standards, there have been tentative signs of a pick up
in recent months. The Funding for Lending Scheme
has achieved some success in bringing down mortgage
rates, with encouraging signs of an improvement in
credit availability.
Source: Rightmove
|me 0n NdrkeI Ind|cdI0r (ndI|0nd|}
19
Industry News
20
BAR News
How to get your BAR TSI brand right
The BAR TSI Consumer Code of Practice came into force from 1 April. BAR has issued guidance about how
Members should display the new Trading Standards Institute (TSI) branding.
BAR Members must replace the old BAR OFT logo
with the new BAR TSI logo in all communications
and marketing material immediately.
It is important that BAR Members adhere to the
comprehensive branding guidelines in place for the
new Code of Practice. Use of incorrect branding or
misrepresentation could lead to potential prosecution.
It is a criminal offence for non-BAR Members to use
the logo, and TSI says it will work through local
trading standards departments to crack down on any
companies who are not authorised to use it. As from 1
May, a directory of all BAR Members will go live on
www.tradingstandards.gov.uk and www.
mylocalservices.co.uk as part of the TSIs
commitment to promoting Code Sponsors.
he new 8kk 8I 00ns0mer 00de 0I
FrdcI|ce
A copy of the new Code can be found in the Members
area of the BAR website and can be downloaded and
used by BAR Members as a document in its own right,
incorporated into other company documentation or
placed on Members websites.
Please note that all the elements of the previous
OFT-approved code have been retained. There are
some reporting changes and other management and
control changes that BAR is required to comply with.
Some of these have already been implemented by
working with Members prior to or during the annual
inspections. Legally the OFT brand had to be removed
by 31 March 2013 and for this reason it is
recommended you check the list and schedule on
page 21 under Start using the new logo as soon
as possible!
he new brdnd
The new branding guidelines for Members to use or pass on
to their suppliers for implementation are available in the
Members Area of the BAR website, where you can also nd a
full suite of high resolution logos.
he s|ng|e m0sI |m0rIdnI c0ns|derdI|0n
when 0s|ng Ihe new brdnd |s IhdI Ihe 8I
e|emenI 0I Ihe |0g0 cdnn0I |egd||y be 0sed
0r d|s|dyed 0n |Is 0wn: |I m0sI hdve Ihe
8kk |0g0 ddjdcenI I0 |I dI d|| I|mes.
Some of the different ways in which the Approved Code logo
can be used are illustrated in this article. Members should
make sure that all the logos are equally visible against the
background, whatever the colour scheme. As the logo is a
shade of purple, it cannot be used on a purple background.
The reversed out version should be used on dark
backgrounds. If a Member chooses to use a design which
includes their BAR Membership number, it must be clearly
visible and displayed in the format Memb No: A123. If the
Membership number is not displayed below the BAR logo, it
should not be used at all. Members may not use incorrect
colours, alter the size or position of any elements or distort
any elements of the logo, and cannot change the font. Please
note Members can display the BAR logo with the Member
Hat on the top in addition or as an alternative to the BAR
TSI logo.
BAR has launched a dedicated removals industry customer feedback website www.Ir0sIedm0ver.0rg which will lend
support to the effectiveness of the new Code. For more information, see page 22.
A new independent conciliation service is being trialled by BAR to resolve customer complaints more quickly and outside of the
courts. For more information, see page 22.
F0r m0re |nI0rmdI|0n, |edse c0nIdcI Ihe
8kk 00mmerc|d| edrImenI by emd|||ng
c0mmerc|d|@bdr.c0.0k 0r Ie|eh0ne
01923 699483
Reversed out logo
BAR News
F0s|I|0n|ng Ihe |0g0
There is exibility as to where the logo can appear on a leaet or
other documents, as long as it is legible and is set to the guidelines
established.
The logo can also appear anywhere on a business card, as long as it
is legible and is set to the minimum recommended size.
On a letterhead, the positioning of the logo should be in one of the
corners. Online, when using the full logo on a website or other online
platforms a hyperlink to http://www.bar.co.uk/consumer/AboutBAR/
CodeofPractice.aspx should be used.
W0rd|ng
When a Member wishes to draw attention to the TSI Approved Code
without using the logo, the following wording is permitted:
s 4HE"!243)#ODEOF0RACTICEISAPPROVEDBYTHE4RADING
Standards Institute.
s 4HE4RADING3TANDARDS)NSTITUTEHASAPPROVEDTHECODEOFPRACTICE
we follow, which is run by BAR.
s THE"!2CODEAPPROVEDBYTHE4RADING3TANDARDS)NSTITUTE
is ...
s 4HE#ONSUMER#ODES!PPROVAL3CHEMERUNBYTHE4RADING
Standards Institute, has approved the BAR TSI Code of Practice.
Phrases that indicate that a company is government approved or
Trading Standards approved are not allowed. In addition, Members
cannot use Trading Standards Institute approved without also
referring to the name of the code sponsor, i.e. the BAR.
Start using the new logo as soon as possible!
F0r I0rIher q0esI|0ns, |edse geI |n I00ch w|Ih Ihe 8kk 00mmerc|d| edrImenI by emd|||ng c0mmerc|d|@bdr.c0.0k 0r Ie|eh0ne 01923 699483
E|ecIr0n|c med|d, webs|Ies
The new logo should have been set up on BAR
Members websites by 31 March 2013.
LeIIerhedds & b0s|ness cdrds
The new logo should be used at the next print run.
And, in any case, any existing stock of letterheads
using the OFT logo should not be used after 30
June 2013.
Fr0m0I|0nd| mdIer|d| (der bdsed}
If the OFT logo has been used on any paper-based
promotional materials where there is existing
stock, the new logo should be incorporated at the
next print run. However, any existing stock of
printed materials using the OFT logo should not
be used after 30 June 2013.
00de |edeI, gener|c
A new Code leaet is now available from BAR as a
download from the Resources area of the BAR
website.
00de |edeI, ers0nd||sed
The Code leaet will also be available personalised
(to include Members logo and address) to each
Member as required. The cost for the initial supply
will be subsidised by BAR and is only available on
request. Such requests should include a high
resolution company logo and address details that
need to be displayed on the leaet. The costs for
the initial supply and additional personalised
Code leaets are available on the Members area
of the BAR website. Please note due to printing
costs there will be a minimum order size of 500
leaets. To order your leaets, please email
tsileaets@rubiconmarketing.net
h|rd drIy r|nIed med|d
(e.g. Ye||0w Fdges}
The next order placed for advertisements must
include the new BAR TSI logo. Yellow Pages and
Thomsons directories have been provided with the
information.
0drI0ns - 8kk 8erv|ces s0|y
Existing stocks which have the OFT logo may be
used up, but cannot be used after 30 September
2013. All new orders are to have the new BAR TSI
logo. BAR Services have the new logos.
0drI0ns - 0wn s0||er
Existing stocks which have the OFT logo may be
used up, but cannot be used after 30 September
2013. All new orders are to have the new BAR TSI
logo. You should provide your supplier with the
new logo which you can download from the
Members area of the BAR website.
eh|c|e sI|ckers
OFT Vehicle stickers must be replaced no later than
30 June 2013. BAR Services have stocks of new
vehicle stickers, the same size as the old stickers.
There are two styles, rstly with a white
background, secondly with a transparent
background. See the Members area of the BAR
website in relation to costs and for more
information email general@barservices.co.uk.
h|rd drIy d|recI0r|es (web-bdsed}
dnd dny 0Iher 0rgdn|sdI|0ns where
y00r c0mdny deId||s dre d|s|dyed dI
y00r req0esI/|nsI|gdI|0n 0r w|Ih y00r
dgreemenI.
You should contact any third party that display
your company details where the OFT logo is
displayed and advise them that it is illegal to use
this logo after 31 March 2013. Make sure you
provide them with a copy of the new logo and
branding guidelines as they may be liable to
prosecution if they continue to use the OFT logo
after 31 March 2013.
80||d|ngs/0Ihces/wdreh00ses
Where the OFT logo is displayed on or in premises,
the same rules for removal apply as for vehicles.
OFT premises stickers or other displays must be
replaced no later than 30 June 2013. You should
contact either BAR Services for a price for
replacement or, if you already have a supplier,
provide them with the branding guidelines and a
high resolution logo.
22
BAR News
Trustedmover.org
Make sure you are set up for the removal
industrys very own customer feedback
website.
To coincide with the launch of the new BAR
TSI Approved Consumer Code of Practice, BAR
has developed a state-of-the-art customer
feedback website: www.trustedmover.org, which
will be consumer facing as from 1 May 2013
and which is already live for BAR Members.
This will be free of charge to BAR Members and
very straightforward to use!
The consumer questionnaire will be branded
with the BAR TSI logo and Members can add
their own logo to the questionnaire by setting
up their own prole when logging into the
system for the rst time.
The questionnaire sent to the customer will
include compulsory questions related to the
move, the Code of Practice but can also be
personalised by Members as they have the
option to add up to 9 questions for their own
feedback purposes.
The questionnaires will be sent to customers
electronically and, when completed, the
Member will be able to view them online. There
will be a 7-day period during which the
Member can dispute a questionnaire. Members
will also receive an alert for any scoring less
than average.
After 7 days, the review will be visible on the
website. In the future, Members will also be able
to embed their customer feedback on their own
websites.
If you need any support, please contact
commercial@bar.co.uk.
Congratulations go to the following Member
companies on this years DMotY shortlist:
Kllaaracck 8eacals Ltd
M. }. 0hrlstcphers & :ca
Maldaaa`s 8eacals & :tcrage
Matt |ardle & :cas Ltd
8lchard ueale, 8eacals Ltd
\hlte & 0c. plc, Jel|crd
These shortlisted Members have been subjected to an
independent mystery shopper as well as an on-site
inspection. By adding the scores gained to the rst
round, 3 nalists will be identied. The nalists will
then have three customer satisfaction survey conducted
(selected by external assessor from references
provided). The scores from all rounds will be totalled
and an overall score will determine the competition
winner.
The 3 nalists will be proled in the May issue of
R&S, and the winner announced at the Gala Dinner
on Saturday 18 May.
In the meantime, R&S wishes the best of luck to all
the shortlisted companies!
Domestic Mover of the
Year 2013
In what has been described by the judges as a very close competition so
far, the Domestic Mover of the Year (DMotY) competition has moved to the
next stage with a shortlist of companies now published.
DOMESTIC
MOVER OF
THE YEAR
2013-14
How customer conciliation could work
F|ex|b|||Iy. It aims to be a exible process
conducted condentially in which a neutral person
actively assists the parties in working towards a
negotiated agreement of a dispute or difference,
with the parties in ultimate control of the decision
to settle and the terms of resolution. Where the
parties are unable to reach an agreement, the
conciliator will make a recommendation to the
parties in writing, based on the discussions that
have taken place.
00nhdenI|d|. The entire conciliation is in
condence; it is held in private. What is discussed
remains condential and the outcome is only
publicised if the parties so agree; and no private
information shared with the conciliator in a private
discussion with one party can be passed on without
the partys express permission.
00Is|de 0I c00rI. The process is conducted
without prejudice, which means that anything
discussed during the process cannot be used later
in court or by an arbitrator.
h0n-b|nd|ng. No one is bound by anything that
was discussed during the conciliation process, until
it has been put in writing and signed by both
parties. Once both parties have signed an
agreement, it is binding in contract.
IndeendenI. All conciliators appointed by
CEDR are completely neutral and independent of
BAR. All conciliators on the panel will be CEDR
Accredited Mediators, have no prior involvement
with the case and have no vested interest in the
outcome.
R&S will keep you updated on any nal decisions
regarding this conciliation model.
BAR is piloting a new, independent conciliation service with a simpler process, shorter
timelines (8 weeks to resolve from date of receipt of complaint) operated by CEDR, one
of only two TSI recommended organisations.
Ic-dule, lHe key benells cl lHe se|v|ce u|e us lc||cws:
Lusl yeu|s w|nne|s H.J CH||slcpHe|s 8 Scns.
BAR News
24
BAR News
Participants were able to hear from experts about
latest rules requiring provision of employee data to
HMRC (James Tillotson, Wellers), the impact of the
new BAR TSI approved Consumer Code of Practice.
(Tony Allen, TSI), changes to tolls and DKVs
discount offerings to BAR Members (Nick Holt &
Steve Kempton, DKV), the benets of private health
insurance policy provided by BAR Afliate, PHP
(Mark Bassett, PHP), and how the exclusive and
unique leads available from Moveme work for BAR
Members.
In his role as a trustee of the Removers Benevolent
Association (RBA), Jonathan Hood of Cadogan Tate
explained how the RBA works. Since a signicant
proportion of grants made by the RBA are related to
accidental injury at work, the RBA Board and
Trustees are considering options to introduce an
RBA-sponsored accident policy which could reduce
the number of accident-related claims to the RBA by
up to 40%.
WhdI nexI I0r hew NeI?
Instead of presenting a nostalgic retrospective of the
Area over the past ten years, the pro-active New Met
committee used the afternoon debate to elicit from
participants what they could do to take the Area to
the next level.
Area Treasurer, Bob Tree of Basil Fry & Co, used
his inimitable presentation skills to trace the
development of the New Met Area, recording its
amalgamation with the South East London and
Mid-Southern Areas.
As the self-confessed godfather of the Area,
Jonathan Hood who was the rst Chairman of the
New Met explained that in an effort to prevent
falling Members attendance numbers and
motivation, it was decided to completely overhaul
the traditional structure and format for the Area
meeting. As from 2004, instead of monthly meetings
in Central London, the Area began to have a
business meeting once a year in an easily reached
location outside of London with parking and other
facilities. The one-day event would invite relevant
speakers and cover themes of interest to local
Members, and there would also be one evening event
for more informal networking. In addition, a more
informal management style was adopted with less
bureaucracy.
Ten years on, this approach was endorsed by many
at the meeting. Frank Thoreau, a past member of
the Area Committee, said the new style of meeting
had created excellent networking opportunities.
Your isolation is lifted when you realise others have
the same problems as you and that you can get
excellent advice from colleagues. Frank suggested
that future meetings could incorporate half-hour
refresher training sessions on a variety of industry
topics affecting removals businesses. There was also
a suggestion by Geoff Dell for commercial motor
industry speakers to attend.
Members discussed options for different meeting
formats and times but the general feeling was that
the current set up still works well. Twice-former
Chairman of the Area, Roger Aitken, said that the
dynamism of the Area Committee members has
played a signicant role in the success of the New
Met Area to date.
As BAR Directly Elected Director, Brian Maidman
of Maidmans, said: the Area is well organised,
well attended and there are many networking
opportunities, with a good feeling of
camaraderie.
There will be two changes however for future
meetings. Following a suggestion by John Watson of
Abels, the committee will endeavour to schedule the
annual business earlier in the year, during the
traditional quieter period for removals companies.
And, a diplomatic suggestion by Jonathan Hood
that ten years after its relaunch, the New Met
could not really be described as new led to
unanimous support for the motion to rename the
Area as The Met.
0 rdc|ng w|Ih Ihe NeI kred
An informal networking event at the
Brooklands Museum, Weybridge will take
place on Wednesday 19th June 2013 at
6:30pm. Members and their friends and
families can take an escorted ride in a
racing car on the original track, walk
through Concorde, wander around the
museums and enjoy the buffet and cash
bar on the veranda of the original club
house.
Numbers are limited, so book your place
soon! For more information, contact
Julie@luxfords.co.uk.
New Met becomes The Met
Celebrating ten years of its new approach to Area meetings, this year the New Met Area considered how to add
value over the next decade to ensure the Area remains a modern, local network of industry professionals.
The important role played by the New Met Committee was underlined by many at the meeting.
Bob Tree, New Met Area Treasurer, was presented
with a certicate of appreciation for his services by
the New Met Chairman, Gary Wheadon.
Nick Caporn of Surrey Hills receiving a new BAR
Member certicate from Stephen Vickers, BAR
Director General.
BAR News
The main two things that we spoke about at the
meeting were the continued pressure on prices that
people are feeling, and the need to get young people
into the industry.
As a member of the Young Movers, the second issue
is close to my heart and is one that is often discussed
at our area meetings. Unfortunately, in Kent we still
dont have enough companies in support of an
Apprenticeship scheme. This could be for many
reasons, including how the proposed schemes match
the operating requirements of moving companies, but
it would be great in future if the industry could nd a
way of working this out and coming up with other
ideas for encouraging young people to join.
In terms of pricing, I suppose that what we are
seeing in Kent is the same as anywhere else in the
country. The market is very competitive, and prices
are being driven very low. Different cost structures of
different companies mean having to nd new ways to
reduce costs and work in smarter ways to be able to
compete in a price driven market without cutting
corners or providing sub-standard services.
This is also being driven because the way that
people buy has changed. The massive growth and
popularity of comparison engine sites like
GoCompare and Compare the Market in other
industries such as insurance have meant that
consumers are used to this way of comparing services,
which is almost 100% price driven. So theres little
room to differentiate yourselves through your quality
or range of services, or through your resources and
skills.
Customers have also got used to this on demand
way of buying, you enter a few key parameters and
you can buy there and then, 24/7 from the comfort of
your own living room.
This means were having to adapt, innovating and
working out new ways to attract customers and also to
arrange their quotations. At Bournes its meant a
complete overhaul of the way we sell and the way we
market ourselves.
In terms of Kent as a region there has been a lot of
growth. Ashford for example has seen huge building
development activities and with the completion of the
high speed rail link is now part of the commuter
belt for London as its just a 36 minute journey into
the city centre. Hopefully as these developments
continue to be completed and more of the young
professionals moving into the area settle in and build
their families here well see more investment from
businesses in the area driving further moving activity!
In Kent we have area meetings every month except
August, so we see each other regularly and have a very
healthy turnout. We had nine different companies
represented in February, out of the 23 in Kent, and we
usually get some good speakers for every meeting.
But we dont talk about work all the time the
meetings are very social events, which is why our
attendance levels are so good!
Kent Area debates prices and
youngsters
Tom Bourne (pictured) of Bournes Removals reports on the recent Kent Area Meeting and reects on some of the
key challenges facing the industry.
Kevin Brown new Scottish Area chairman
Kevin will hold this position for a minimum of two
years. Im thoroughly delighted to accept the role
of chairman at an association as prestigious and
well-respected as BAR, he said. The Shore Porters
Society has been a member of BAR for a number of
years and Im looking forward to continuing its
development and enabling it to be at the forefront
of maintaining professional standards within the
removals industry, which will of course be to the
benet of its members and their customers.
For more information about the next Scottish
BAR Area meeting, see the Calendar/Events section
under MyBar on the website and the Diary Dates on
page 55 of this issue.
Kevin Brown of Shore Porters has taken on his new responsibility as Chairman of the Scottish branch of the
BAR, having previously occupied a vice-chair position.
26
BAR News
BAR Services BAR Services
Document storage and disposal
BAR Services provides a range of specialised products to ensure removals and storage companies can
generate revenue by offering offsite document storage and document shredding and disposal services.
Government legislation
dictates that documents
including nancial data,
records of purchases,
expenses and income must be
retained and stored safely.
Consequently document
storage plays an important
role in the effective running of
businesses in all sectors
as the loss of data can be
potentially devastating.
For businesses, this poses
problems of costly space
requirements and
security; for the removal
industry this provides an
additional source of
income. By
providing a
quick-retrieval
storage facility,
your customers
will benet by
gaining much
needed ofce
space to recruit
further staff or to
downsize to
smaller, less costly
premises. The benet to you is
that the document storage industry
provides a good return as long as providers adapt
quickly to the ever changing regulations. Document
storage isnt just for the business sector either, many
individuals are keen to store their private documents
and possessions in a safe and easy to access
environment. BAR Services has always encouraged
this income stream by stocking an inclusive range
of good quality document storage cartons in a box
and separate lid style. Having conducted some
research, BAR Services have noted a marked
increase in the amount of companies and
individuals turning to off-site document storage. It
has reacted to this increase by expanding its existing
range and now holds eight sizes of cartons. These
have been designed to be functional and versatile to
suit all of your customers needs.
8hredd|ng dnd d|s0sd|
Whether you are already
running a storage and
retrieval service or if it is a
consideration for the future,
you may also want to think
about complementing this
with a shredding and disposal
service. With the proper
destruction of
condential
information also
becoming a more
pressing issue, BAR
Services supply a range
of products to Members
who provide this
service.
BAR Services supply a
high quality, woven
polypropylene sack
(commonly known
as a destruction
sack) which is
available in various
sizes. Manufactured
in a tough and tear
resistant material,
these sacks are the
ideal product for the
secure disposal of highly sensitive and
shredded documents. The sacks can also be printed
to suit your own individual design requirements. To
complement this, a comprehensive range of tamper
evident security seals is also available. The one-
piece moulded, nylon seals are the most popular
and BAR Services recommend these for use with its
destruction sacks
as detailed
above. The
sequential
numbering
system
allows for
full audit
traceability
providing
your
customer with complete piece of mind that no
unauthorized access has been gained to sensitive
data.
The number of companies outside the removal
industry claiming to provide records management
services continues to increase daily. BAR Members
should act on the opportunities available to them,
such as existing storage space, and with the help of
BAR Services ght off this competition.
00nIdcI
If any of these products are of
interest or you would like any
further information, please contact
the BAR Services sales team on
(01342} 870087 or email
sd|es@bdrserv|ces.c0.0k
BAR News
28
BAR News
Removals & Storage April 2013 28
CMG News
he 00mmerc|d| N0v|ng r00 (0N} |s d ded|cdIed gr00 0I c0mdn|es
w|Ih|n Ihe 8r|I|sh kss0c|dI|0n 0I kem0vers IhdI sec|d||se |n d|| dsecIs
0I c0mmerc|d| re|0cdI|0ns.
The changing face
of the Commercial
Moving market
If you have an interest in the Commercial Moving
market this is a business session not to be missed.
Mike Farrell to entertain
the CMG
Over the past few months Michael
McIntyre, Principal of Envision
Management Consultants, has worked
with the Commercial Moving Group to
highlight the trends affecting the
Commercial Moving Industry over the
past 5 years.
During the Friday 17 May business
sessions, as well as presenting the
results of the most comprehensive
survey the CMG has undertaken,
Michael will highlight the strategic
action plans that Commercial Movers
need to put in place to manage this
changing environment.
He will talk to Conference delegates
about the drivers of business change to
forecast how these will impact upon the
commercial relocation market in the
future, and on the procurement and
delivery of commercial moving
services.

he I0I0re Irends 0I Ihe
c0mmerc|d| m0v|ng |nd0sIry
Following on from the Friday business
session, a hands on CMG workshop will
be facilitated by Michael on Saturday
18 May to help Commercial Movers
plan for the future. Topics will include:
s 4HESTRENGTHSWEAKNESSES
opportunities and threats in the
commercial moving industry, and
what they mean for Commercial
Movers
s 'ROWTHAND$IVERSIlCATIONOPTIONS
for participants
s +EY3UCCESS3TRATEGIES
s %XPERIENCESOF"USINESS-ODEL
Renement in challenging markets
and how these can be applied to the
commercial moving industry.
To register and for more information
about the Conference please visit
www.bar.co.uk/conference2013.aspx
The entertainment for the CMG
seminar and golf event has been
conrmed its Mike Farrell who rates
among the top after-dinner comedians
on the circuit. He has worked
successfully alongside all the famous
names, especially in the sporting
arena. Mike is asked on a regular basis
by current sporting personalities to be
the guest comedian at their testimonial
and benet dinners. The list includes:
Sir Geoff Hurst, Kevin Keegan, Ian
Rush, Bryan Robson, Paul Merson, Ray
Parlour, Lee Sharpe, Matthew Le Tissier,
Jimmy Greaves, Gordon Banks, Sir Ian
Botham, Alec Stewart, Graham Gooch,
Phil Tufnell, Phil Bennett, Ben Kay,
Martin Bayeld, Willie John McBride,
Frank Bruno, Barry McGuigan, John
Parrott and many more. Mike is always
very much in demand for corporate golf
day dinners, where many companies
have been so impressed they book him
again the following year. He is also
popular at golf clubs for captains
dinners, charity dinners and cabaret
evenings.
Corporate clients include the
Institute of Directors, the British
International Freight Association and
the Royal Institution of Chartered
Surveyors. Mike tailors his material to
suit the audience so we are all looking
forward to what he can say about the
wonderful world of commercial
moving!
To book your place at the CMG
seminar and golf event which takes
place on 30 September -1 October, see
www.bar.co.uk/CMGGolf2013.aspx
BAR News
30
BAR News
Removals & Storage April 2013 30
CMG News
The Commercial Moving Group (CMG) is a dedicated group of companies
within the British Association of Removers that specialise in all aspects
of commercial relocations.
Congratulations to the following BAR Member companies
who have successfully qualied as Finalists in this years
Commercial Mover of the Year (CMotY):
lde`s
}J & :cas 8elccatlcas
:peclallsed Mcers
|alersal 0caaerclal 8elccatlca
xpress 8elccatlca.
0erI|hcdIe 0I Ner|I
Well done also to the following companies who have been
awarded Certicates of Merit in this years CMotY:
0L
lshcps Mce (Lcadca) Ltd
rltaaala :aadersteads
0lcckwcrk 8eacals Ltd
0capaa, Mces
Dcree caaer iateraatlcaal 0rcap
Deller, :erlces
0reeas 8eacals aad :tcrage Ltd
uarrcw 0reea
}chascas Mclag :erlces
Leatherbarrcws 8eacals aad :tcrage Ltd
Maldaaas 8eacals & :tcrage
Mc0arth,s 8eacals
|. !ahe, & :cas
|lck|crds aslaess :clatlcas
|realer Mces Ltd
8assell !ewlas Ltd
\hc wlll beccae the aext 0caaerclal Mcer c| the \ear?
Find out at the BAR Conference on Saturday 18th May
2012 where the winner will be announced.
Main Sponsors:
Commercial
Mover of the
Year 2013
Edes commercial moving business has gone from
strength to strength since it was founded by greengrocer
William Ede back in the 19th century. In those days,
people who moved had the choice to use either the
coalman or the greengrocer who would keep your
goods clean. To this day, Edes concentrates on the high
end of the marketplace and on delivering a quality
service. It is still a family-owned business and
maintains a family culture, with a company-wide desire
to help its clients succeed.
Edes is focused on developing long-term partnerships
and on repeat business from key accounts, especially
major blue-chip clients. In addition to large nancial
sector clients, Edes also undertakes moves for
companies of all shapes and sizes who are looking for a
high quality relocation service provider.
In a competitive marketplace, the companys keen
commitment to environmental issues is a strong
differentiator. Edes recently acquired eight new vehicles
for its eet, which are compliant with the latest Euro V
environmental standards. All vehicles are low emission
and also have built in crew capsules, so the entire crew
can travel in one vehicle, cutting down on emissions.
The companys new ofces and warehouse in Morden
were built with a sustainable approach and have
achieved an EPC A rating. The environment is one of
the drivers for the business, so Edes practises what they
preach and remains environmentally aware.
Founded: 1869
Location: Morden, South West London
Principals: Tony Smith, Bob Pigott
and Bill Tiernan
Employees: 70
Vehicles: 16
Warehouse(s):120,000 ft
2
Edes

By working hard to be accredited to standards, and
investing in staff training, JT & Sons Relocations has
won an outstanding reputation in the market after
just over three years of being in business.
Sussex-based JT & Sons Relocations has developed
a solid client base, including central government
departments, hospitals, universities and both private
and public sector organisations and has emerged as
a strong player in the London market.
We are delighted that the strength of the feedback
from our customers has helped us to become a
CMotY nalist this year, says Director Jenny
Thorncroft. We want to be more than just a great
removal company we want to add value for our
clients, and that means thinking hard about how we
can go the extra mile.
As a young company, standards certication has
been an important way of proving the credentials of
JT & Sons Relocations to the market. The company is
integrating ISO 9001 to combine with the standards
it currently holds (BS 8522 and ISO 14001).
In addition, the company has invested heavily in
staff training, providing clients with the condence
that they are in good hands. Our success in the
competition so far is down to the very hard work and
commitment of everyone here, both administratively
and operationally! Jenny says.
Founded: 2008
Location: Sussex
Principals: Timon Thorncroft and
Jenny Thorncroft (Directors)
Employees: 23
Warehouse(s): 20,000 ft
2
warehouse
in London, and 10,000 ft
2
warehouse
in Leeds
J T & Sons
Relocations
BAR News
Since its formation in 1978, Universal has been
committed to delivering a highly competitive,
professional and innovative relocation service, placing
its focus on developing and nurturing longstanding
client relationships. The customer base of this family-
run business is predominantly in London and the
South East. Clients are drawn from both the public and
private sectors, with a specialisation in projects for local
government as well as the banking, legal, nancial
services and education sectors. Typical projects involve
multi-phased project management and relocation of a
large organisation or churn work at corporate
headquarters where there is an on-going requirement.
Universal views investment, like innovation, as a
critical and continuous feature of its business and
integral to its commitment to striving for excellence in
Quality and Environmental Management Systems,
where it has gained certications for BS EN ISO 14001,
ISO 9001:2008, and BS 8522:2009. According to Legal
and Quality Director Sarah Cole: The introduction of
BS 8522 has been a highly progressive and valuable
development in promoting and advancing the business
critical services we offer clients.
The company invests heavily in training of staff to
offer the best service to its clients and positive career
development. It has also developed a specialist eet
policy following on from its involvement with Transport
for Londons Fleet Operators Scheme backing up a safe,
efcient and green eet. It is continually investing to
ensure its infrastructure, support systems, facilities, IT
and working processes are as secure, efcient and
innovative as possible.
Founded: 1978
Location: Greenford, Middlesex
Principals: Billy Murray (Managing
Director), Mairead Murray (Company
Secretary) and Sarah Cole (Legal &
Quality Director)
Employees: 50
Vehicles: 12
Warehouse: 60,000 ft
2
Specialised Movers is a Shefeld-based removals and
storage company employing modern moving methods
whilst adopting a traditional approach to customer
service and best practice.
We take time to listen to our clients and when we
understand their needs we tailor the right service to t
exactly what is required, says Commercial Manager
John Turner. We have the vehicles, equipment and
specialist moving technology to successfully complete
all types of commercial relocations.
Specialised Movers service all sectors of the
commercial industry, and boast a wealth of prestigious
clients. The company invests in detailed project
management throughout large projects, which is often
put in place at little or no extra expense, including out
of hours communication with contract managers. We
pay great attention to detail and to any changes in the
scope of works and always aim to provide quick
responses to extra instructions from the client, John
says. Our managerial staff are contactable 24/7 and
will often attend site on weekends and actually work on
site themselves. Our front line operatives are all time-
served who are friendly, positive and hard working. We
strive not to sub-contract any part of our removal duties
and this over a period of time will always win over
repeat customers.
For all work undertaken, Specialised Movers provides
only uniformed staff, and works with a method
statement and complete risk assessment. Increasingly,
the BS 8522 standard is now becoming a key question
when actively nding and servicing work.
Founded: 1985
Location: Shefeld
Principals: Carole & Nigel Shaw
(Directors), Paul Simpson, John Turner
and Rob Townroe (Managers)
Employees: 40
Vehicles: 15
2
Universal
Commercial
Relocation
Specialised
Movers
Xpress Relocation of Milton Keynes aims to provide a
service to clients that is second to none and one that
goes far beyond their expectations, thereby ensuring
that they return time and time again.
The company specialises in large and diverse
projects and it has extensive contracts in the elds of
defence, education and the leisure industry.
Investment in areas such as technology and
environmental compliance has played an important
role in the success of the company to date. We have
invested in new vehicles to ensure our eet is kept up
to date and complies with current regulations and Low
Emission Zones, says Sales and Marketing Director
David Stanley. We are also investing in developing
visual database led software for move management.
Xpress Relocation places great value on building
long-term partnerships with its clients. Key to this has
been the development over the years of an experienced
management team that can deal with the most
complex of challenges as we very rarely seem to get
the straightforward move! David adds. As a result,
new clients regularly provide feedback stating that the
move has surpassed their expectations, and in many
cases we have turned one-off moves into long term
relationships.
Among its quality standards, Xpress Relocation holds
BS 8522:2009, the Commercial Moving Standard and
a pre-requisite for CMG membership.
Founded: 1996
Location: Milton Keynes
Principals: John Taylor (Operations
Director), Belinda Taylor (Company
Secretary), Jon Elliott (Commercial
Director) and David Stanley (Sales
& Marketing Director)
Employees: 22
Vehicles: 8
2
Xpress
Relocation
32
Features
Features
34
BAR News
BAR Training News
Overseas Group News
he 0verseds r00 (0} |s d ded|cdIed gr00 0I c0mdn|es w|Ih|n
Ihe 8r|I|sh kss0c|dI|0n 0I kem0vers IhdI sec|d||se |n d|| dsecIs 0I
0verseds re|0cdI|0ns.
The OG has been determinedly pro-active in encouraging
more guests from overseas to attend this years BAR
Conference, and Ian Palmer, the Chairman of the
Overseas Group Council, has sent personal invitations to
BARs International Associates. BAR has received
registrations from Sweden, Cyprus, Australia, the
Netherlands, Belgium, and Malaysia.
In keeping with its tradition for hospitality, the OG will
host the welcome drinks and the hog roast barbeque on
the evening of Thursday 16 May.
This year, the OG is also organising three workshops at
Conference. These will take place on Saturday 18 May and
will cover the following themes:
Marlae lasaraace clala haadllag - selllag
aad acldlag cca1lct b, 8easca 0lcbal asll
!r,.
cx 0leer wlth L0Ls` b, Kaehae-\agel
0pea |craa. cpea tc all Meabers tc dlscass
issues that concern the overseas moving
aarket

0 00nIerence dckdges
There are various packages available for the conference.
If you are not planning to attend the whole event and are
interested in learning about Overseas topics why not
choose a 24-hour package on Thursday 16 May or book a
day package for Saturday 18 May?
A major part of the Conference is the Trade Exhibition,
which enables exhibitors to showcase new products and
services. The exhibition hall will feature a dedicated
networking area and this will provide a focal point to
meet and chat with your fellow peers.
In these days of mobile Internet and broadband, it can
be all too easy to carry out international business without
ever engaging in close contact with your suppliers and
clients. This years Conference will be an ideal opportunity
for OG members and International Associates to network,
to learn, and to enhance their business relationships with
partners from around the world.
OG extends Conference welcome to
BARs international guests
The Overseas Group (OG) looks set to play a pivotal role in the success of this years BAR Conference in Newcastle.
New website going live!
By the end of this month, the new
Overseas Group website is due to
be up and running, providing an
effective new channel for
marketing to the general public.
The new structure, look and feel
are based almost entirely on
feedback from the OG Council.
The website will be targeting
members of the public who are
looking to move overseas. It will
clearly explain the advantage of
the Advanced Payment Guarantee
scheme (APG) for customers
using an Overseas Group Member
for their move, and will clearly
differentiate between what it
means to be a BAR Member and
a BAR Overseas Group Member.
The Council believes that the
new design complies with the
objectives of the OG as a whole,
raising the online prole of the
group and its Members.
BAR has received registrations from

Sweden, Cyprus, Australia, the
Netherlands, Belgium, and Malaysia.

BAR News BAR Training News OG Prole
Chris joined Michael Gerson Ltd in 1982 straight
after completing a science degree at Durham
University. He started as an import coordinator and
from there progressed to dealing with exports and
all other types of moves. His successful
management of some key corporate accounts led to
more promotions at the company where he
currently holds the position of Director of Moving
Services.
ICM Gersons main area of business is overseas
moving, primarily in the corporate sector. The
company has extensive storage warehousing at sites
in Potters Bar and in Daventry. From its ofce near
to Swindon it also provides relocation services
including home search, school search, visa and
immigration support, tenancy management and
others.
The history of the company is now well-known in
the industry. In 2002 Michael Gerson Ltd was sold
to a management buyout team and in 2008 the
company was sold to ICM Kungsholms (of Sweden)
and Abels (UK).
In 2009, the company name changed to ICM
Gerson Ltd and in 2010, Abels became the sole
owners.
While the ownership has changed, Chris says the
company culture has continued to concentrate on
quality above everything else.
We train our staff to treat each customer as an
individual and to pay attention to small details, to
ensure that we each move is tailored to the
customers requirements, he told R&S. By doing,
this we have achieved a consistently high
satisfaction rating from our customers throughout
the history of the company.
0 membersh| d|sc0ss|0ns
The company has long ties with BARs Overseas
Group, dating back to the 1960s when Michael
Gerson Ltd became a BAR Member and was
represented on the Overseas Group Council,
primarily by Michael Gerson. Chris himself joined
the Overseas Group in May 2008.
I was keen to get involved in the BAR Overseas
Group to understand more about the activities of
the Group and also hopefully to make a
meaningful contribution to these activities, bearing
in mind my experience in the business, he
explains.
At the time, ICM Gerson Ltd was not represented
on the Overseas Group Council and we felt that we
should be involved, if possible, as we had been for
many years previously.
The Overseas Group Council is an important
forum for discussing issues relevant to our core
business.
As an OG Councillor, Chris attends three meetings
each year and can also participate in one of the
sub-committees that are formed to deal with a
particular issue.
He notes that the membership of the OG Council
is made up of a very varied group of companies;
some large, some smaller, some which only carry
out overseas moving and others that do this
alongside other activities.
Chris believes that the OG Council faces the
challenge now to engage OG membership more
fully in the discussion of problems that they come
across. These issues should be referred to BAR OG
for discussion and advice, he says.
Currently, there is not a lot of material fed
upwards from the membership to the Council and
it would be useful if we can encourage all Members
to play a more active role in the Group by bringing
issues in the sector to the attention of the OG
Council.
Engaging with the OG Membership
Chris Mackley, Moving Services Director at ICM Gerson, talks about his role on the Overseas Group Council.
The Overseas Group
Council is an important
forum for discussing issues
relevant to our core
business.

36
BAR News
Features
Jhe !013 \8 \aaaal 0ca|ereace wlll be held
|rca 1o-18 Ma, la the Marrlctt uctel 0cs|crth
|ark, \ewcastle.
k wdrm we|c0me
In keeping with its successful tradition, the
Conference will kick off with the BAR Golf
Challenge, sponsored by Basil Fry. This will take
place on Thursday 16 May on the impressive course
at the Northumberland Golf Club, Gosforth Park,
which will become a Regional Open Qualifying
course this year. The challenge of playing on
medieval rigs and furrows, avoiding the numerous
well-placed bunkers and reading the large
undulating greens will make for a great challenge
to even the very best players!
On Thursday evening, participants at the BAR
Conference will be able to meet up over welcome
drinks accompanied by a delicious hog roast,
generously sponsored by the Overseas Group.
BAR Members in their 20s or 30s may opt to join
the Young Movers who will be going on a treasure
hunt city tour around Newcastles famous pubs.
The event will include a free drink in four of the
citys most hospitable establishments.
eII|ng d0wn I0 b0s|ness
However much everyone enjoys themselves at
Thursdays events, it will be roll-your-sleeves-up
time on Friday morning, when the formal business
of the Conference begins. The Friday and the
Saturday will provide BAR Conference participants
with the years best opportunities to network with
industry peers, meet specialist service providers and
suppliers, address the BAR Board of Directors, as
well as learn new tips for running a removals and
storage business and complying with the latest
regulations.
On Friday morning, the Business
Sessions will focus on BAR itself, in particular on
the individual Functional Groups of BAR, the AGMs
and the overall BAR 2013 Strategy Plan.
Members will also be given the opportunity to
participate in a question & answer session with the
BAR Board. As those who have attended before will
know, this can be a lively and constructive debating
session and members of the Board are already
bracing themselves for your questions!
In the afternoon, the focus will shift to the
removals and storage industry at large.
The Friday afternoon Business Sessions will
include presentations from this years Keynote
Speaker, Catherine McKinnell, who is MP for
Newcastle upon Tyne North and Shadow Treasury
Minister, and from a range of business speakers. For
example, Rob Wilson from BAR afliate Right Move
will discuss Pricing in a Competitive Market.
0ds|n0 n|ghI dnd Ihe ch|s dre Iree|
Later, the BAR Party Night will have a distinctive
007 feel with The Marriott Gosforth Park playing
host to a charity casino night. All proceeds raised
will go to the RBA and each delegate will receive
fun dollars completely free! A buffet meal will also
be included.
00nIerence w0rksh0s
Conference Saturday will see the return of the
popular workshops. These are a series of interactive
group sessions, each hosted by an expert, that
discuss industry related topics within a relaxed and
open forum.
There will be three dedicated areas which will run
simultaneously allowing Members to choose which
workshops to attend. Members are encouraged to
take part in these thought provoking discussions
and to share their views with fellow delegates.
Hot topics to be debated include marine
insurance, digital best practice and the future of the
commercial moving industry.
N0IY dnd 0N0IY 2013 dwdrds dI
d|d |nner
After the eagerly awaited 2013 Vehicle Exhibition &
Procession at the Beamish Museum, delegates will
also have the chance to tour the world famous
museum and learn about life in olden times in
North East England. For more information, see
page 50.
Finally, the three days will of course end with the
Black Tie Gala Dinner, which will include honours,
awards and presentations, capped by the
announcement of the DMotY and CMotY 2013
Winners. The awards will be followed by a disco and
there will also be some surprise entertainment! It
promises to be an enjoyable night that will round
off what is set to be an inspirational conference for
all BAR Members and their partners.
All pictures show highlights of the 2012 conference held at Windsor.
Start revving up for Conference 2013!
BARs 2013 Annual Conference and Exhibition at Newcastle is now just one month away.
Hot topics to be debated
include marine insurance,
digital best practice and
the future of the commercial
moving industry.
38
Features
BAR News
40
BAR News
BAR News
42
BAR News
Training News
8kk rd|n|ng 8erv|ces cdrry 00I d rdnge 0I Ird|n|ng c00rses I0r
rem0vd|s c0mdn|es. F0r m0re |nI0rmdI|0n 0n d|| c00rses, |edse g0 I0
www.rem0vd|sIrd|n|ng.c0.0k
Meet Miranda Martin
Miranda Martin is the new Training Manager at BAR Training Services. She talks about her responsibilities
at BARTS and her vision for training Members.
I joined BARTS in February, after around seven years
as UK Training Manager at Robert Bosch and a stint
as a Section Manager in Marks & Spencer.
At Bosch I was responsible for all UK training, for
approximately 6,000 associates, based around 32 sites
in the UK ranging from ve to 2,000 people as a
result I spent a lot of time travelling, mainly around
the UK but also France, Turkey and about one day a
week in Germany. I was part of the team who set up
the shared service training from scratch; we integrated
all the courses from all the Bosch legal entities in the
UK, from induction courses to customer service,
selling and management development programmes. I
was also UK coordinator for continuous improvement
and introduced an employee suggestion scheme.
Ive only been at BARTS a short time, but there are
denitely things that I have been able to take from my
previous experience to my new job. Bosch is a German
company and is very process-orientated, and Ive
already put in place some new processes such as
tracking courses and evaluations, which should be
useful.
My remit is to ensure BARTS are providing a high
standard of training for the members and the industry
as a whole ensuring that all our training offerings are
up to date and introduce more career development
pathways. The commercial moving apprenticeship is
now in place, and our aim is to set up a domestic
moving apprenticeship to join it, and any other
qualications we can put in place to draw people into
the industry. That would mean there is a pathway in
the removals industry, up to a level where we can
introduce more management development.
Currently there is no specic training addressed at
management level. We want to be able to help
Members, at all ends of the scale from the very
smallest to the largest companies. We are looking at
providing more modular courses. Management
courses are also a great opportunity for networking,
which will help BAR Member companies get the most
from their membership at the senior level.
I have started travelling around the UK, meeting
BAR Members to nd out about the sort of training
they are looking for from BARTS, what specic
courses they need and how they want them delivered.
That will help me redesign the courses in earnest.
Ideally we would like to launch updated and new
courses for next year.
We are also considering the option of setting up
regional training centres, for example a centre in
Scotland where we could contract trainers to provide
courses, to take training closer to home and cut down
on travel expenses.
As much as possible we want our trainers to come
from within the industry a lot of Members have said
they are willing to help and provide their expertise.
The best trainers are those who have experience in the
removals industry and can talk about real life
situations and stories. Having those industry experts
makes a real difference to our training.
I am really looking forward to discussing training
and development at the Conference in May and
sharing ideas with Members. I come from outside the
industry so Im aware I have a lot to learn! One of our
training providers will also be doing free
demonstrations of online training in the Exhibition
Hall at the Conference, and demo credits will be
available for Members who want to try it out.
My message to Members? I am always happy to
listen to Members suggestions and ideas for BAR
Training Services I look forward to meeting you at
the Conference in May. If you are unable to attend or
have any questions please do not hesitate to contact
me on 01923 699 496.
I am really looking forward

to discussing training and
development at the
Conference in May and
sharing ideas with
Members.

BAR News Training News
To book Call: 01923 699484 or email: training@bar.co.uk
985 + VAT p/p (BAR Member)
Library Packing & Removals
Brand new course designed, based on member
feedback aimed at training operative foremen,
packers and estimators in the methodologies for
packing and removing libraries and extensive ling
systems. This course will be delivered on site.
Library classilcalions
Sequenlial order
Labelling and packing lhe crale
Melhods ol packing a library
Lxisling and mobile shelving
Crew organisalion
Colleclions
Removals Essentials
Brand new course, this course will be delivered
on site as practical skills training. Delegates will
take part in all practical exercises and will have no
classroom element.
Manual handling
Heallh and salely
Vehicle loading
Packing (lragile and non lragile)
Wrapping
Tail lills
Pisk assessmenl
BTEC in Removals
Management
The course can now be completed in 5 days meaning
less time away from your place of work!
Upon completion of the later exam, successful
students will be presented with a nationally
recognised 8TLC qualilcalion.
Course Dates 2013
15-19 April
1,675 + VAT p/p (BAR Member)
NEWLY IMPROVED for 2013!
BTEC Award in Practical
Estimating
Course Dates 2013
!4-!5 May
This 2 day course is practically based and is
designed to teach students the art of estimating
as well as lace lo lace sales lechniques
BAR Training Services
Training from the Removals Experts
BARTS 2013 Training Dates All courses laking place al 8AP Wallord
Did you know that BARTS can
deliver all training onsite at
your premises?
Please visil www.removalstraining.com
and see all of the different training sessions,
workshops and courses we provide, as well
as lhe Pemovals Apprenliceship Scheme and
Online L-learning.
We can also lailor lraining programmes lo ll
your individual business needs.
Call BARTS on 01923 699484.
NEWLY IMPROVED for 2013!
Labelling and packing lhe crale
BRAND
NEW
for 2013!
Industry News
European News
The French Ecotax applies to all vehicles used for the
carriage of goods by road, registered in France and in
other countries, and weighing more than 3.5 tons.
The tax will be collected regardless of whether the
vehicle is empty or carrying a load.
The taxable road network covers 15,000km:
10,000km of the national public road network and
main roads, and more than 5,000 km of the local
network.
The proposed rates can be accessed (in French
only, merci Google!) at www.developpement-durable.
gouv.fr/151-Bareme-de-l-eco-taxe.html. Depending
on the size and category of the vehicle, the tax will
range from 0.8 (euro cents) per kilometre to 0.14
cents.
Euro V and VI vehicles will be eligible for discounts
of 5 to 15%; Euro III and older vehicles will face an
additional surcharge of up to 20%.
Since the Ecotax on heavy goods vehicles is paid by
means of a positioning unit, all vehicles using the
taxable network will have to be equipped with an On
Board Unit (OBU) which will enable the automatic
registration and transmission of the data necessary
for calculation of the tax.
The number of vehicles affected by the heavy goods
vehicle tax is estimated to be around 800,000 vehicles
registered in France and 200,000 vehicles registered
in other countries. Monitoring operations will be
carried out by enforcement agencies.
Any case of fraud or error will be punishable
according to its seriousness: from a category 4 ne of
up to 750, or a xed-rate amount equivalent to
500km taxed at the highest price, through to a xed-
rate amount doubled in the event of a second breach
having been ascertained within 30 days of the rst
infringement.
Drivers must know how the OBU works. Incorrect
use of the unit will result in nes of up to 750 and
the vehicle being immobilised.
To register for the tax and for the OBU, companies
can either get in touch with Ecomouv, the operator,
on their website (www.ecomouv.com/home) or
contact BAR Afliate DKV (www.dkv-euroservice.com)
who are providing their customers with an approved
unit. For more information, see our feature on
page 52.
Get ready for the French
eco-tax
The Ecotax on heavy goods vehicles (HGV)
will take effect throughout the French network
of main roads and secondary roads as from
1 October 2013.
IRU keeps
up Secure
Parking drive

The IRU has partnered with the United Nations
Economic Commission for Europe (UNECE) to
tackle the great demand for secure parking areas
along the road transport network in Europe.
The UNECE Inland Transport Security
Discussion Forum on Secure Parking Areas in
February brought together Interpol, the European
Secure Parking Organisation and the UNECE
Transport Division. All participants emphasised
the need for strengthened initiatives and public
private partnerships to further promote and
develop secure parking areas.
IRU General Delegate to the EU, Michael
Nielsen, said as road freight transport is the
dominating freight transport mode across the
globe with a 72.2% market share in the European
Union for the total land-based transport of goods,
it is imperative to ensure the security and safety of
road transport operations for the industry to keep
driving EU and the worlds economies.
The IRU has developed TRANSPark, a service
which helps commercial road transport operators
and drivers locate parking areas in over 40
countries free of charge, thus enabling them to
comply with strict driving and rest time rules
despite the acute shortage of truck parking areas.
The IRU is now cooperating closely with the
European Commission to dene the best way to
ensure the permanent availability of updated
content on parking areas within the EU, Nielsen
said.
We are convinced that the best way to achieve
this, in the EU and beyond, is to guarantee that
Authorities responsible for parking areas
systematically provide the location, security and
comfort information of commercial vehicle
parking areas to systems such as TRANSPark in a
harmonised, systematic and regular manner.
Latest on French breathalyser law
The French government seems to
have had second thoughts about
imposing an 11 ne on drivers
who do not comply with the new
rules in force since last month
to have a breathalyser on board.
As R&S goes to press, the latest
news is that the government is
considering removing the sanctions
so that while it is still mandatory to
have an unused breathalyser on
board, which needs to be presented
on request at a road check, no ne
will be imposed for non-
compliance.
45
Industry News
European News
The 225m cable-stayed structure is now the longest
bridge over the Danube and carries four lanes of
roads and a railway track over the legendary river.
The toll bridge will replace the current expensive and
painfully slow ferry service across the river.
It was built by Spanish construction company FCC
and links the Bulgarian town of Vidin with Calafat in
Romania. The President of the European
Commission, Jose Manuel Barroso, will attend the
opening ceremony.
New Bulgaria-Romania
Bridge
The second bridge between Bulgaria and Romania, known as
Danube Bridge 2, will be ofcially opened on May 9, Europe Day.
Naples
extends LEZ

A 117 square kilometre low emission zone in
Naples has been extended until at least the end of
June this year.
Only heavy goods vehicles that are Euro IV or
better will be allowed into the LEZ Mondays,
Wednesdays and Fridays from 07:30-10:30 and
Thursdays from 15.00 to 17.30.
This LEZ is regularly renewed, so it is likely that
the scheme continues after 30 June 2013,
potentially with a short break.
Latest on French breathalyser law
46
Features
Exhibitors and sponsors race to BARs
Exhibition Hall!
In recent years, there has been an increased
emphasis at BAR Conferences on showcasing key
service providers and suppliers to the removals and
storage industry. This year, in the culmination of
those efforts, the industrys business partners are
almost certain of being at the centre of attention,
thanks to a giant Scaletrix track which will be set up
within the Exhibition Hall!
Members can buy their own Scaletrix Truck (75 +
VAT) complete with trailer that will then be proudly
decorated with their own company livery. The trucks
will be raced, on a simple 18 foot by 6 foot track on
Friday and on Saturday (when the Exhibition is
open). All proceeds will go to the Removers
Benevolent Association.
This event will not only be huge fun for everyone
participating and watching, but it will also generate
high levels of footfall and trafc for the exhibitors
and sponsors in the Exhibition Hall.
Leading suppliers who have already conrmed that
they will be present with a stand in the Exhibition
Hall include DKV, Nationwide Transport Breakdown
Services Ltd, TwentyCi, Unique Van Bodies, Basil Fry,
Reason Global and BAR Services.
Some of these are long standing BAR partners and
afliates, while others are more recent additions to
the BAR community. But all of them provide
essential services to what is a fast changing industry,
and will be keen to talk to as many Members as
possible.
80ns0rs
Many of the other sponsorship opportunities in the
Exhibition Hall have already been snapped up.
Eurogroup International Movers Ltd are
sponsoring the lanyards, Pluscrates and BAR Services
are sponsoring the CMotY competition, and PHS
Teacrate are sponsoring the Casino Night.
To enable a high level of networking activity, a
special area will be set up in the Exhibition Hall
where BAR Members and International Associates
can discuss their requirements with the Conference
exhibitors and sponsors who are present.
Sponsorship has just become available for this
networking area so if you want to raise your prole
in the industry, make sure you contact
Commercial@bar.co.uk as soon as possible.
The removals and storage industry is rightly proud
of the close relations it has with the specialist service
providers who keep things moving. And, this years
Conference is the perfect opportunity to make those
relations even better.
00nIerence InI0rmdI|0n:
The Exhibition Hall will be open on
Friday 17 May and Saturday 18 May.
Emu||: c0mmerc|d|@bdr.c0.0k
Ie|: 01923 699 483
Ledd|ng 80ns0rs:
A giant Scaletrix track will bring added excitement to this year exhibition hall.
Features
48
Features
French air from the CSD
8&:. 0aa ,ca prclde a brle| cerlew c| the 0:D?
Serge Fontaine: Since its inception in 1890, the CSD
has been the only professional organization in France
that represents the moving business. It defends the
interests of French moving companies, from small and
medium enterprises to larger removal companies. It is
the only association recognised by the public
authorities and social partners in the moving industry.
We have 800 member companies representing a total
workforce of some 11,000 employees. In total, CSD
represents two thirds of all moving companies in
France and is the leading professional organisation for
relocation and moving activities.
8&:. \hat scrt c| wcrk takes ap the balk c| ,car
ccaatr,`s reacals trade?
SF: The main activity is still represented by the
relocation of families or individuals.
Another segment is the transfer of enterprises, whether
businesses in the private sector or in the public sector
companies. In addition, French companies also
provide storage (in warehouses), archiving and self-
storage service.
8&:. is there aa,thlag abcat reacals la ,car
ccaatr, that ls dl||ereat?
SF: There seems to be a particular cultural attachment
to furniture in France, with a tendency, as everywhere,
for standardization and modernity (Im thinking of
IKEA), for rationalization and low cost purposes.
8&:. How is the recession affecting the removals
aarket la ,car ccaatr, aad the eccaca, la
geaeral?
SF: The real estate market has declined by in the order
of 20-30% which has had a direct impact on
household mobility. As a result, the removals industry
has been affected by a similar decrease in activity of
20-30%.
8&:. ucw lapcrtaat ls sel|-stcrage la ,car ccaatr,?
SF: France still has much less self-storage facilities and
equipment, and we are clearly in a catch-up period
with more developed markets.
8&:. \hat e||ects dc alae added tax leels la
!raace hae ca the reacals baslaess?
SF: The high level of VAT impacts the cost of moving
and makes it more appealing for some people not to
declare their work for tax purposes. A cut in VAT levels
could stem this trend, to the benet of businesses,
consumers and the state.
8&:. ia what perceatage c| aces ls lasaraace
takea cat b, castcaers aad hcw lapcrtaat ls thls
part c| the serlce tc ,car Meabers?
SF: Insurance accounts for about 7% of moving
operations.
8&:. 0aa ,ca descrlbe castcaer expectatlcas la
your country and how your Members aim to meet
thea?
SF: Individual customers are looking for lower costs
and a quicker moving time. Because of this, our
Member companies are continually striving to provide
a high quality of service in terms of time and while
working within increasing economic constraints.
The Chambre syndicale du dmnagement (CSD) is the French version of BAR and has recently rejoined
FEDEMAC, the Federation of European Moving Federations. R&S caught up with Chairman Serge Fontaine
to discuss developments in the French market.
The high level of VAT
impacts the cost of moving
and makes it more
appealing for some people
not to declare their work for
tax purposes. A cut in VAT
levels could stem this trend,
to the benet of businesses,
consumers and the state.


Features
50
Features
Beamish Museum to host BAR
vehicle parade
The Beamish Museum in County Durham is famous
across the UK and beyond. The Museum tells the
story of the people of North East England during the
Georgian, Victorian, and Edwardian periods. It is a
favourite day out in the region. This May, the
Museum will play host to the BAR Conference Vehicle
Exhibition and Procession.
As those removal companies who have participated
in county shows and vehicle exhibitions will testify, a
parade of classic and contemporary removal trucks is
an excellent way of showcasing a brand and making
a real impact with the public at large. As well as
being a cost-effective and memorable marketing
tool, the exhibition will also be a lot of fun for
everyone who takes part!
Not all of the vehicles involved will only be powered
by engines. Among those contributing restored
horse-drawn vehicles to the procession will be White
and Company, with an 1889 van, and Fox Moving
and Storage with an 1890 Pantechnicon. Hoults will
also be displaying a horse drawn vehicle, similar to
the type of vehicle that Edward Hoult started business
with in 1920.
More recent vehicles with combustion engines
include a lovingly restored 1938 Guy Vixen from
Specialised Movers. It is believed to be the only pre-
war Guy Vixen that is still running. As well as their
horse-drawn Pantechnicon, Fox will also be
participating with a 1946 Albion Van. Specialised
Movers are also entering a 1957 Ford Thames
Fordson E83W.
Not to be outdone, Michael Gerson, in his capacity
as an Honorary Life Member of BAR is entering a
1970 Morris Minor 1000 Van 45MG into the
exhibition.
Another highlight of the show will be the rst
chance to see a nostalgic 1960s Leyland Comet
provided by John Mason International, after the
vehicle was returned to their ownership in January
2013 following over twenty years in which the lorry
participated in classic vehicle shows.
But its not only a previous generation of removal
trucks that will be on display. MoveCorp will be
showing off a mighty Mercedes Actros Euro 5 Road
Train, Kilmarnock Removals will be parading their
new livery in a brand new DAF 45, and Deanes
Removals will exhibit Elspeth Deane, their new 18
tonner. White and Company will have a MAN TGS
18.4 Road Train on show.
Cadogan Tate are entering the rst ever 14 ton fully
electric vehicle. Made by Smith Electric Vehicles in
Washington Tyne and Wear, it has a range of up to
80 miles, a 1400 cubic feet body and a 1.5 ton tail
lift. It charges on 3 phase electricity and takes 75% of
its charge in 45 minutes. It is exempt from road tax
and is not required to be registered on an operators
licence. Cadogan Tate also have an electric Luton
van on a Ford Transit chassis cab.
GB Liners will also be showcasing a state-of-the-art
vehicle, their latest 14 tonne DAF, which will join
over 60 other DAFs in the GB Liners eet. GB Liners
worked closely with Unique Van Bodies developing
the new aerodynamic shape of the vehicles which
were the rst in the UK built in this aerodynamic
and contemporary style. The reduced weight, reduced
drag and improved fuel consumption are proven
benets of this design.
A venue such as the Beamish Museum will attract
a sizeable crowd of visitors and enthusiasts on a
Saturday in May. With a line-up like the one
conrmed for the Vehicle Exhibition, BAR and its
Members will be representing the history and
traditions of British removing at its best. It should be
a show to remember!
One of the highlights of this years BAR Conference will undoubtedly be the Vehicle Exhibition and
Procession on Saturday 18 May, at the world famous Beamish Museum.
00nIerence InI0rmdI|0n:
The Vehicle Exhibition and Parade will
take place on Saturday 18 May.
Emu||: c0nIerence@bdr.c0.0k
Ie|: 01923 699 483
Features
52
Features
European Road Tolls 2013 and EETS
Except for some bridges, such as the M4 Severn Bridge between England and Wales, the Dartford
Crossing and the Humber Bridge, removal companies dont have to pay road tolls in the United Kingdom.
This is about to change. Neil White, who is responsible for the UK & Irish operations of BAR Afliate, DKV
Euro Service, provides an overview of applicable tolls across Europe, and discusses the status of the
European Electronic Toll Service.
The British Government is planning to introduce
road tolls for transporters as from 1 July 2014. Toll
charges are an inuential factor in the protability,
affecting continuity, exibility, compliance and cost
management of transportation and logistics
companies.
From the early 1990s onwards most European
countries introduced electronic road toll systems.
These road toll systems were, and generally are, non-
interoperable.
This implies that the cabins of international
transporters are decorated with a myriad of electronic
tags and on-board units.
European service providers such as DKV Euro
Service offer solutions that relieve international
transportation companies from burdens related to
the many different, non-interoperable road toll
systems. Their services combine payment systems of
multiple road toll systems into one box, on-line toll
calculators and provide solutions for centralized,
monthly invoicing of paid road tolls, usually
combined with payments of additional services such
as ferry service, fuel service and VAT refund processes.
Services that ensure continuity and save costs. But
lets start at the beginning which tolls and taxes
are charged where?
Ire|dnd
Within Ireland, on specic stretches of the M1, M3,
M4, M6, M7/M8, M50 and N8, toll charges apply. In
addition to this road tolls are charged for the Dublin
Port Tunnel, the Limerick Tunnel, the N25 Waterford
City Bypass and The East Link Toll Bridge. There are
different concessionaires charging these tolls, but all
road tolls can be paid through eToll, electronic
tolling Interoperable tags. There are a number of
companies in Ireland providing these electronic tags.
Frdnce
For class 3 and class 4 HGVs in France the TIS-PL
system is applicable for road tolls on main
motorways. TIS-PL payments are usually done with a
badge tted to the windscreen.
As from 1 October 2013, France is introducing a
new Environmental Truck Tax, called Ecotaxe. This
tax applies to commercial goods vehicles over 3.5
tons and will be charged on approximately 15,000km
of motorways and national roads. Expectations are
that the cost per tonne of transporting freight in
France will increase by 2.9%.
Automatic payments for this new tax can only be
done if companies have registered with either
Ecomouv (for sporadic users who wish to pre-pay
the taxes) or a certied tax collector appointed by
Ecomouv, such as DKV Euro Service.
To ease the process of payments of TIS-PL and
Ecotaxe, DKV Euro Service will soon offer On Board
Units, enabling automatic payments and centralized
invoicing of the French TIS PL, Ecotaxe as well as
toll payments in Spain and payments of the
Liefkenshoektunnel in Belgium and the Rostock
Warnow Tunnel in Germany.
E0r0edn k0dd 0||s
Features
European Road Tolls 2013 and EETS
heIher|dnds, 8e|g|0m, L0xemb00rg,
enmdrk dnd 8weden
In these countries transporters need to buy an
Eurovignette. Eurovignette is a road user charge
applicable to heavy goods vehicles with a gross
vehicle weight of minimum 12 tons. The vignette is
registered by licence plate and the price depends on
Axle Class and Emission Class, but averages are
750 per vehicle per year. It is as well possible to
encounter such an Eurovignette for a day, a week or
a month and average cost is derivative from the
annual cost. Eurovignettes can be ordered on-line at
www.eurovignettes.com or purchased at one of the
points of sale. Besides the Eurovignette, tolls on
several bridges and tunnels are applicable in these
countries.
ermdny
The German government introduced a distance-
based toll in 2005 for all German and non-German
trucks with a gross vehicle weight of 12 tonnes or
more. In contrast to the Eurovignette solution, toll
charges are based on the distance travelled on the
toll route. The tolls are levied by Toll Collect, a
public-private partnership on behalf of the Federal
Republic of Germany. To levy the tolls, Toll Collect
established the worlds rst toll system that combines
satellite positioning with mobile communications.
Payments of the tolls can be done via internet, at
terminals or via On Board Units from the Toll2Go
system, which can also be used to pay tolls in
Austria.
k0sIr|d
Vehicles under 3.5 tonnes need to purchase a
vignette, to be settled in cash or with fuel cards such
as the DKV Card. For vehicles over 3.5 tonnes Austria
has introduced a distance-related toll system for
trucks and buses on its motorways. This automatic
system goes under the name Go. The toll charge
levied is a combination of mileage and exhaust class
(Euronorm). The On-Board-Units of the Toll2Go
system used in Germany can be used to pay for these
taxes as well. In addition to this, special tolls are
payable for specic stretches on the A9, A10, A 11,
A13 (Brenner Motorway) and S16.
8w|Izer|dnd
All trucks and trailers with a laden weight of more
than 3.5 tonnes are required to pay distance-related
goods trafc charges or LSVA. The amount payable
depends on the maximum permitted laden weight of
the vehicle/vehicle combination, the distance
travelled in kilometres and the vehicles Euro
emission class. Payments for the tolls are usually
made with fuel cards, such as the DKV Card, or in
cash. Interesting to know: the Swiss authorities
charge an additional 10 Swiss Francs to cover the
cost of issuing a receipt.
8d|n
In Spain all vehicles over 3.5 tonnes are charged
road tolls on the A2, A4, A6, A7, C31, C32, C33, A51,
A61, A68 and A71. As from 1 January 2013, only
Mastercard, Visa and On Board Units are accepted for
toll payments on the affected motorways in order to
reduce the costs per toll transaction and to optimize
the trafc ow in the toll stations. Using On Board
Units is recommended as this leads to toll discounts
of up to 50%. The On Board Unit that DKV offers not
only allows automated payments of Spanish tolls but
also French TIS PL and the Belgian
Liefkenshoektunnel as well as the German Rostock
Warnow Tunnel.
IId|y
Over 3,100km of the Italian motorways are toll roads
and road toll charges (sometimes hefty) are
applicable for the tunnels connecting Italy with
France and Switzerland. Since Italys renewed focus
on decreasing their budget decit, toll charges have
increased signicantly. There are several ways to pay
toll charges: cash, using the Viacard or using
Telepass, a telematic system for the payment of
motorway tolls suited to those who use Italian
motorways frequently. DKV organizes these different
toll systems via Consorzio.
F0|dnd
As of 1 July, 2011 a new toll system was introduced in
Poland. It concerns an electronic kilometre charge
on all vehicles (coaches, trucks, private cars).
Payments are done through a fully electronic toll
charging and payment system, called viaBOX. The
toll is intended for vehicles of more than 3.5 tons
and coaches/buses with more than nine seats
(including drivers seat), irrespective of their
maximum allowed weight.
h0ngdry
Currently Hungary has a vignette system in place on
the following motorways: M0, M1, M3, M5, M6 and
M7. Vignettes need to be purchased at selected lling
stations. As per 1 July, 2013, Hungary plans to
introduce an electronic toll system, mandatory for
vehicles over 3.5 tons. According to the Hungarian
newspapers, the taxes levied will be the highest in
Europe.
8|0vdk|d
Slovakia has had an electronic toll system in place
since January 2010. It is intended for trucks and
buses of 3.5 tons and over, and applies to a toll
network measuring ca. 2,400kms (1,500 miles) of
motorway and other roads of certain categories.
Named MYTO, the system operates via a unique
combination of satellite-GPS and microwave
technology and is one of the most advanced systems
in Europe. Toll charges are written off electronically
via an on board unit (OBU).
0zech ke0b||c
The Czech toll system is called MYTO CZ and
applies to vehicles and buses above 3.5 t hzG. The
toll system is distance-related and tolls are paid fully
automatically by means of an On Board Unit.
With Road Toll Services from service providers such
as DKV Euro Services, companies can cover all their
road toll charges for all European contracts with one
contract and one invoice. These services usually
come with attractive value-adds such as VAT refund
services, new toll systems being added to the contract
as soon as they become available and on-line toll
calculators. The combination of these services result
in cost savings, not only through the toll calculators
but also through e-reporting systems allowing for
24/7 insight in actual toll costs, and continuity, as
one invoice covers all.
However, all these different types of road toll charges,
with different systems used for automated payments
and the registration requirements transportation
companies face for each individual country are, in
the vision of DKV Euro Service, not in line with what
the European Union stands for. As the EU itself
claims: EU internal market success and sustainable
mobility greatly rest on the availability and efcient
operation of an adequate road network.
For this reason, DKV Euro Service is a rm supporter
of the European Electronic Toll Service (EETS): a
uniform, European system for all road tolls for
trucks. Through the EETS, Brussels wants to end the
myriad of contracts, magnetic cards and On Board
Units currently in place. The EU aimed to have this
system in place as per October 2012. However, notes
of a recent meeting in January 2013 of the
Committee of Transport and Tourism revealed that,
amongst other things, some toll chargers have not
demonstrated enough willingness to come together
to put the right systems in place.
With countries and concessionaires now facing legal
action from the EU to oblige at least to the
requirements set about providing necessary
information, this process might take longer than
anybody active in the transportation and logistics
industry is wishing for.
All these different types of
road toll charges, with
different systems used for
automated payments and
the registration
requirements transportation
companies face for each
individual country are, in
the vision of DKV Euro
Service, not in line with
what the European Union
stands for.

F0r m0re |nI0rmdI|0n:

v|s|l: www.dkv-e0r0serv|ce.c0m or
Emu||: ne||.wh|Ie@dkv-e0r0serv|ce.c0m
Industry News
People News
25 years for Bishops Move MD
Having started his career as a Trainee Manager at
Pickfords Removals in Basingstoke 29-years ago in
1984, Alistair is also the rst non-family member at
the helm of Bishops Move in its 158-year history.
In 1994 Alistair became Bishops Moves Area
Manager where he held responsibility for ve
branches and three years later he was to become Area
Director. In 2001 Alistair was appointed Group
Operations Director and in 2004 he became Bishops
Moves Deputy Managing Director. In 2009 Alistair
achieved the biggest high to my career when he
became the rst non-family member to be appointed
Managing Director at the Bishops Move Group.
keecI|0ns 0n Ihe |nd0sIry
Alistair says the biggest change for me, both from
the industrys perspective and that of Bishops Move,
has been the proliferation of self-storage companies,
which have undoubtedly taken the storage market
share away from the traditional removal companies.
This has made the mainstream removal business
look more at their margin on the removal than
relying as in the past on the protability from storage
margin.
However, what is a critical issue to the removals
industry is the professional price that the industry can
charge for undertaking a professional removal. The
industry is very easily entered into and left with very
little start-up costs, which in turn encourages less
professional companies charging a cheaper rate.
The professional part of the industry, represented by
the British Association of Removers, needs to clearly
differentiate to the public, the differences between the
white van and his man and a professional removal
company.
As I look back on my 25 years here and then look
ahead to what lies ahead for the removals industry, I
can only see it remaining at until the housing
market picks up, which is not predicted until 2014 at
the very earliest. This will make it the longest housing
recession since records began. I also believe that we
will see less vehicles in the industry and more Move
Manager companies due to the escalating costs in
operating vehicles.
Alistair Bingle, Managing Director of Bishops Move, has now completed 25
years service at the company.
What is a critical issue to
the removals industry is
the professional price that
the industry can charge
for undertaking a
professional move.


AGS appoints
Paul Tracey
AGS Worldwide Movers has appointed
Paul Tracey as the new European Network
Director.
With more than 20 years managerial
experience, Paul has compiled an impressive
record as a director of multiple national
territories. Based in London, Paul will be
representing AGS Europe at the removals
industrys most prestigious events and
proceedings.
Crown Relocations makes UK changes
Crown Relocations has promoted David Hollins
to Regional General Manager and appointed
Chris Lansbury as Commercial Manager, both for
the UK and Ireland.
David has worked for Crown Relocations since
1995 and previously worked as the Regional
General Manager for the Southern Region. He
will now be responsible for increasing the
companys revenue across a variety of sectors.
Chris joins the company bringing 30 years of
relocation experience to the role. He will grow
Crowns corporate client base and integrate the
key support services necessary to implement a
successful business move.
hew 0r|n 0Ihce
At the same time as making changes to its UK
operation, Crown Worldwide Group has opened
a new ofce in Turin to serve the growing needs
of Crowns current and prospective clients
throughout Italy. The ofce builds on existing
locations in Rome, Venice and Milan. Turin is
an important business city for many Italian
corporations, in particular in the automotive
industry.
Massimo Malafronte has assumed the role of
Turins branch manager. Elio Chiafala has been
recruited as new General Manager Fine Art Italy,
and he will also be based in Turin ofce. Italys
Crown Fine Art division will be further developed
under the guidance of Fred Weijgerste, Managing
Director of Crown Fine Art in the EMEA region.
CH||s Lunsbu|y
David Hollins
BAR News
People News
Diary Dates
BOARD, COUNCIL AND
COMMITTEE MEETINGS 2013
Board of Directors
April 10 & 11 2013
Advisory Committee
April 05 2013
BAR AREA MEETINGS 2013
East Anglia Area
Contact: Andrew Pearson
01362 853777
andrew@apakmove.co.uk
East Met Area
Contact: Paul Freeman
0800 413335
nealesremovals@btconnect.com
East Midlands Area
Contact: Andy Wade
01476 579210
andy@fnworldwide.com
May 22 2013
Kent Area
Contact: Tom Bourne
01797 228000
tomb@uts-bournes.co.uk
Met Area
Contact: Julie Thompson
01932 410100
Julie@luxfords.co.uk
June 19 2013 Brooklands
Museum event, Weybridge
Northern Area
Contact: Alan Hoggin
0191 5491194
alan@harkersremovers.co.uk
April 17 2013
Hallgarth
Do you have any Diary Dates?
E-md|| Ihem I0: rdnds-ed|I0r|d|@dnd|yI|cdmed|d.c0m
Diary Dates
0 v|ew d|dry ddIes/evenIs, please log into MyBAR and click on the 0d|enddr/EvenIs
dnd 8kk 0d|enddr tabs where you can view full details including time, date, location and
agendas (when available).
0 v|ew dred m|n0Ies, please log into MyBAR and click on the 8kk kreds tab and then
one of the 15 areas listed. Minutes from past area meetings can be viewed and downloaded
(where available).

North West Area
Contact: Annette Harris
0161 6534455
annette.harris@anglopacic.co.uk
April 23 2013
Northern Ireland Area
Contact: Dominic Murray
02890 748588
Dominicmurray@coastways
-storage.com
Scotland Area
Contact: Georgina Berry
01505 502220
georginaberry@btinternet.com
Southern Area
Contact: Peter Doman
01372 385985
peterd@basilfry.co.uk
South Western Area
Contact: Sue Christophers
01637 872529
sue@mjchristophers.co.uk
Sussex Area
Contact: Miranda Hyder
01342 870087
Miranda@barservices.co.uk
Western Area
Contact: Ria Russell
01278 447099
ria@britannialanesofsomerset.
co.uk
May 14 2013
Brent Knoll, East Brent
West Midlands Area
Contact: Sarah Pargeter
01384 377786
spargeter@fox-moving.com
Yorkshire Area
Contact: Graham Puddephatt
0845 6021775
GrahamPuddephatt@reason-
insurance.com
April 18 2013
York Golf Club, Strensall
MET
56
BAR News
Memberships
Registered:
The following Member has registered:
National & European Group
Cotswold Carriers Removals Limited
Memb No: C128
Warehouse Number 2
The Walk
Hook Norton Road
Chipping Norton
Oxon, OX7 5TG
Tel: 01608 730 500
Web: www.cotswoldcarriers.com
Applications:
BAR has received the following
applications for:
National & European Group
AMC Removals UK
Unit 2, Gleneld Industrial Estate
Perth Road
Cowdenbeath
Fife, KY4 9HT
Web: www.amcremovalsltd.co.uk
Chess Moves Removals
Unit 8,
Chalex Industrial Estate
Manor Hall Road
Southwick
West Sussex
BN42 4NH
Web:
www.chessmovesremovals.co.uk

BAR Memberships April 2013
Any Member wishing to make any comment regarding an application
should do so in writing to BAR Head Ofce within 21 days of receipt of
this notication. Details of membership applications in process may
u|sc be lcund cn lHe 8AR webs|le: www.bar.co.uk
FEDEMAC LOBBYIST
Founded in 1959 FEDEMACs main function is to express the concerns and needs of the moving
industry on a European level and to co-ordinate National activities that have a European impact.
Much of this work is centred on lobbying at the EU Parliament and Commission as well as liaising
with National Associations and other trade organisations. Today FEDEMAC represents the interests of
around 4,000 professional moving companies in 27 European countries.
0ue lc lHe |el||emenl cl lHe p|esenl |ncumbenl FE0EHAC |s |cck|ng lc |ec|u|l u Lcbby|sl wHcse p||me u|eus cl |espcns|b|||l|es w||| be:
L|u|s|ng w|lH Eu|cpeun Ccmm|ss|cn, Pu|||umenl und clHe| bcd|es us upp|cp||ule
Ensuring the name of FEDEMAC is known and respected and becomes the rst point of contact for all related matters affecting removers and
furniture transport companies in the corridors of power
FEDEMAC PR
L|u|s|ng w|lH slukeHc|de| Fede|ul|cns und Asscc|ul|cns
Monitoring, analysing, identifying, prioritising, advising and reporting on matters that may impact the industry as well as taking appropriate
action after discussions with the FEDEMAC Board.
Although knowledge of the removals industry is not mandatory it is desirable. The ideal candidate will be located within easy access of Brussels
and will have the personal gravitas and credibility to be able to successfully represent FEDEMAC at all levels of European government and
administration. Excellent spoken and written English is a prerequisite; a second European language would be benecial.

Interested candidates should send their c.v. and a covering letter explaining why they are the ideal person for the role, together with
remuneration expectations to E||en r0skd, by emu|| cn|y lc:
heddq0drIers@Iedemdc.e0 no later than 30Ih kr|| 2013. First interviews will take place in Brussels on 7Ih dnd 8Ih Ndy 2013.
Candidates should be available to take up this role no later than 1sI 0cI0ber 2013.
Trade Services
Ireland Channel Islands
France
Scotland/Europe Isle of Man
Scotland and Islands
SHETLAND ISLES
IAN F REID
Removals & Storage
Units 5&6, Lower Blackhill Ind. Estate, Lerwick, ZE1 ODG
Regular nationwide service
!el. 0155 28 Fox. 0155 3515
Email: mail@ianreidremovals.com
This space is available
from just 33 a month
When booked as a mono unit
for a series of 12 issues.
58
Trade Services
Germany Germany and Austria
Switzerland
Italy For Sale
This space is available
from just 33 a month
When booked as a mono unit
for a series of 12 issues.
This space is
available from just
67 a month
When booked as a mono 2 unit
space for a series of 12 issues.
Trade Services
Cyprus and Malta
Greece
GREECE
by Road
&ITALY
EN
ROUTE
7 day transit time
Twice-monthIy departures
British Crews & ProfessionaI Service
HighIy recommended in Greece
00 44 1733 311 561 | enquiriesnomad.eu.com
www.nomad-internationaI.com
Spain Europe
UK Office: 01843 585055, sales@webbsremovals.com
Mallorca Office: 0034 971 693566, webbs@spain.cc
Trade website: www.william-worldwide-webb.com
Weekly Scheduled Service, Containerised Storage Depots
Holder of Spanish Transport Licence
for our Tranship vehicles
Unrivaled Infrastructure in Mallorca, Menorca & Ibiza
Excellent Rates, Payment in Euros or GBP accepted
Purely The Balearics, No Bull!
WEEKLY
REGULAR
-!,,/2#!
-%./2#!
-!).,!.$
30!).
&2!.#%
)"):!
0/245'!,
#90253
./27!9
Memb No: W001
TL: 01202 576514
FAX: 01202 574011
spa|o@wh|teaodcompaoy.co.0k
www.wh|tesmov|ogaodstorage.com
This space is
available from just
67 a month
When booked as a mono 2 unit
space for a series of 12 issues.
France - 8pain - FertugaI - ItaIy
weekl] 8ervice for the Trade. Call now for oest rates
Depots in Preston, Chester, Alicante, Nalaga
F880 01772 651570
Email. info@moversint.co.uk weo. www.moversint.co.uk
Do you have any news to
share with R&S readers?
60
Trade Services
China Singapore
Dubai & Qatar
Europe
Scandinavia
United Arab Emirates
Worldwide
Trade Services
Caribbean Worldwide
Piano Specialists
Trade Storage
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TRAININC
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Call BARI5 on 01923 699484
or email trainingbar.co.uk
Training
Trailer Hire
Warehouse Containers
Vehicle Tracking
Abrahams (since 1865)
1 Crown Close, Bow, London E3 2JH
Tel: 020 8980 1937 Fax: 020 8980 3762
Email: info@abrahamscases.co.uk
www.abrahamscases.co.uk
2o0 :u || Wa|e|cue (a|:||.e, :c||a||e|
192 :u || ||||.a|
Bepc|e :ae & :|a|e - p|]Wccd/|||Wa||
A|| :ae. :crre|:|a| a|d rueur
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Lifting solutions, from the unusual to the
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equipment and expertise to deliver.
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We regularly transport and install:
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www.sp-in.co.uk info@sp-in.co.uk
Tel: 020 8561 4321
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info@pianologistics.com
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When it comes to piano transport,
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62
Classieds
Removals & Storage April 2013 Removals & Storage April 2013
Are You Looking
To Sell?
We are looking lo buy good qualily
household moving and storage
companies in London and lhe
home counties.
Please call 07933 123 123 in full
conldence lor a quick decision.
Opportunities
WEST MIDLANDS
BASED CONTAINER
STORAGE BUSINESS
FOR SALE
Ideal to incorporate into existing operation
Alternatively could remain in current location
Telephone 07786 361635

WANTED
LARGE REMOVAL
VEHICLE

5 Container Body
Luro 4 / LLZ Complianl
2007-2008 (or newer)
8lSHOPS WALTHAM PLMOVALS

Please contact Peter on:
01489 799192 or 07802824547

For Sale
Wanted
For Sale
For information
about Classied
Advertising
opportunities
call Sandra on:
0117 957 5400
e: sandra@rubiconmarketing.net
Used 250ft
3
storage containers 75 each. Conlacl Mandy on 01285 641003
Classied Rates
S||ua||c| Va:a|| 2.1o pe| Wc|d (r|| 1o Wc|d,
Sa|e a|d wa|| 2.1o pe| Wc|d (r|| 10 Wc|d,
Bc/ed Ad.e|| 80 (pe| |||e :c|ur| :e|||re||e,
(P|:|u|e 20 e/||a,
Bc/ |uroe| 80
|cce ||e|| 280 (pe| 1,000 ||e|| upp||ed,
Ha|| pae rc|c o10
Ha|| pae :c|cu| O1o
0ua||e| pae rc|c 42o
0ua||e| pae :c|cu| o00
Ve||:|e a|e oc/ P||:e |e|a|ed |c :c||e|| a|d |/e
Sell it, Fill it, R&S it!
Your R&S is the perfect vehicle to
udve|l|se ycu|:
- Business
- Vehicles
- Vacancies
- And much more besides!
Call Sandra on
0117 957 5400 for details
We would like to hear from you
Our companies sole purpose since its inception in 1977 is to serve the
membership to supply good quality, innovative packaging products at
low prices. This is achieved by buying jointly on your behalf and passing
on the discount achieved from this bulk purchasing power!
As a member, we should be your preferred supplier but are we?
For many of you the answer will be yes but for those of you that say no
then we would like to know why and what we can do to change that?
Your feedback is important so please ring us on 01342 870087 or you
can simply email sales@barservices.co.uk
We look forward to hearing from you.
As the No.1 provider of packaging to the moving
professionals, we would like to be your preferred
supplier - If we are not, please tell us why.
BAR News
Advertising Deadlines
Classieds
Sell it, Fill it, R&S it!
Please see the deadlines for the
|emu|nde| cl lHe yeu|:
Call Sandra on
0117 957 5400 for details
Iss0e 800k|ng krIw0rk
edd||ne edd||ne
May 15th Apr 19th Apr
Jun 31st May 5th Jun
Jul 19th Jun 24th Jun
Aug 15th Jul 19th Jul

Sep 16th Aug 22nd Aug
Oct 18th Sep 24th Sep
Nov 17th Oct 23rd Oct
Dec 15th Nov 21st Nov
64
BAR News

R&S April 2013 Magazine

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April 2013 Removals & Storage 1

BAR has received registrations from

I am really looking forward

April 2013 Removals & Storage 49

F0r m0re |nI0rmdI|0n:

Do you have any news to share with R&S readers?

Vous aimerez peut-être aussi

R&amp;S April 2013 Magazine

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Droits d'auteur :

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R&amp;S April 2013 Magazine

Transféré par

Droits d'auteur :

Formats disponibles

April 2013 Removals & Storage 1

BAR has received registrations from

I am really looking forward

April 2013 Removals & Storage 49

F0r m0re |nI0rmdI|0n:

Do you have any news to share with R&S readers?

Vous aimerez peut-être aussi

R&S April 2013 Magazine

R&S April 2013 Magazine