SoundPoint IP 500/501 SIP

User Guide

SoundPoint IP 500/501 SIP 2.0

USER GUIDE

Forward Conference Transfer Call Lists Speed Dia l Time & D ate Redial Del Sel

1 4
GHI

2
ABC

3
DEF

Menu Voice Ma il Do Not Dis turb

5
JKL

6
MNO WXYZ

7
PQRS

8
TUV

0
OPER

Hold

August, 2006

Contents Introduction ............................................... 1 Parts List ................................................... 1 Installing SoundPoint IP 500/501 SIP .......... 2 Connecting Network and Power Source ................................2 Connecting the Handset and Optional Headset ....................3 Attaching the Base.................................................................3 Features .................................................... 4 Key Descriptions ......................................... 5 Using SoundPoint IP 500/501 SIP ............... 6 Placing a Call ........................................................................6 Answering a Call ....................................................................7 Call Hold and Resume ...........................................................7 Multiple Calls on Hold ............................................................7 Microphone Mute ...................................................................7 General Key Use ...................................................................8 Local Conferencing ................................................................8 Splitting a Conference ...........................................................8 Transferring a Call .................................................................9 Call Timer...............................................................................9 Ending a Call .........................................................................9 Redial...................................................................................10 Call Forwarding....................................................................10 Volume Adjustment ..............................................................10 Do Not Disturb ..................................................................... 11 Time and Date ..................................................................... 11 Headset Memory Mode ....................................................... 11 Display Contrast .................................................................. 11 Ring Type.............................................................................12 Call Lists ..............................................................................12 Contact Directory .................................................................12 Speed Dial ...........................................................................13 Multiple Lines .......................................................................14 Multiple Keys Per Line .........................................................14 Multiple Call Appearances ...................................................15

Shared Lines........................................................................15 Voicemail .............................................................................16 Distinctive Ringing / Call Treatment .....................................16 Multilingual Support (Localization) .......................................17 Phone Reboot ......................................................................17 Optional Features ..................................... 18 Text Messaging ....................................................................18 Presence / Status / Buddy Lists ...........................................18 Troubleshooting ........................................ 20 Safety and Compliance ............................... 21 Part 15 Rules .......................................................................21 Class B Digital Device or Peripheral ....................................21 Modications ........................................................................22 Installation Instructions ........................................................22 Plug Acts as Disconnect Device ..........................................22 Industry Canada (IC) ...........................................................22 CE and VCCI Mark ..............................................................22 Polycom Limited Warranty and Limitation Liability .............................. 22 Exclusions ................................................ 23 Warranty Exclusive .................................... 23 Service Agreements................................... 23 Limitations of Liability ............................... 24 Disclaimer ................................................ 24 Governing Law ......................................... 24 Copyright Notice ....................................... 24

Introduction
Thank you for choosing the SoundPoint IP 500/501 SIP, a full-duplex, handsfree phone. This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide, you will nd everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for conguring your SoundPoint IP 500/501 SIP phone. As well, be sure to read the Parts List, and the Safety Notices section in this guide before you set up and use the SoundPoint IP 500/501 SIP phone.

Parts List
The following items are included in your SoundPoint IP 500/501 SIP package. Check this list before installation to ensure Polycom SoundPoint IP 500/501 SIP that you have received each item. If you are missing any items, please contact your system administrator. Power Adapter
(specication varies according to country)
Sel Sel Del

Directories Services

Menu Call Lists Conference Transfer Redial

1
GHI
PQRS

ABC

ABC

2 5
JKL

DEF
MNO

3
DEF

Messages Do Not Disturb

4
GHI

JKL
TUV

MNO
WXYZ

6 9 9
#

PQRS

7 7

TUV
OPER

8 8 0

Hold

WXYZ

OPER

Handset & Handset Cord

For SoundPoint 301, the power adapter is not included in the PoE bundle. See your system administrator if you require one.

Phone Base

Network / Power Cable

Quick Start Guide

Installing SoundPoint IP 500/501 SIP

This section provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 500/501 SIP phone. If you require additional information or assistance with your new phone, please contact your system administrator. The SoundPoint IP 500/501 SIP User Guide includes regulatory compliance information that your system administrator should review can also be found at http://www.polycom.com.

Connecting Network and Power Source

AC Power Option Connect the keyed end of the supplied Network Cable to the LAN jack on the phone, and connect the shorter end to the Network (LAN) port. Connect the DC plug of the AC wall adapter into the supplied LAN cable as shown.

LAN

PC

HEADSET HANDSET

Power over Ethernet (PoE) Option Using an Inline Power Cable (optional accessory from Polycom), the phone can be alternately powered from a Power over Ethernet (PoE) compliant switch or hub. Inline Power Cables exist for both IEEE 802.3af and Cisco pre-standard PoE options. Plug the keyed end of the Inline Power Cable into the LAN jack on the phone and the other end to an available port on the POE switch or hub.

LAN

PC

HEADSET HANDSET

CiscoCatalyst In-Line Power Switch IEEE 802.3af compliant In-Line Power switch

Cisco In-Line Power Cable

(Part No. 2200-11014-002 Rev A)

OR IEEE 802.3af In-Line Power Cable

(Part No. 2200-11077-002 Rev A)

Connecting the Handset and Optional Headset

1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accessory) to the headset jack on the back of the phone.

(Optional)

For information on headsets, please visit www.polycom.com and choose the Support link.
LAN PC HEADSET HANDSET

Attaching the Base

1. Place all cords in the recessed area above the modular jacks as shown. 2. Align the two protrusions on the bracket with their corresponding holes in the phone and snap them together to lock the base to the phone.

Features
Line/Speed Dial Keys
Use these keys to activate up to three lines or speed dials that can be assigned to your phone.

Speakerphone Microphone Mute Headset

Directories Del Sel Sel

Display Control Keys

Use the arrow keys to scroll through the displayed information. Use the Sel key to select a eld of displayed data and the Del key to delete it.

Feature Keys
Access important features using these keys.

Services Menu Call Lists Conference Transfer Redial

1
GHI
PQRS

ABC

ABC

2 5
JKL

DEF
MNO

3
DEF

Messages Do Not Disturb

Soft Keys
The screen will display labels for these keys, to identify their contextsensitive functions.

4
GHI

JKL
TUV

MNO
WXYZ

6 9 9
#

PQRS

7 7

TUV
OPER

8 8 0

Hold

WXYZ

Dial Pad
These 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters available in context sensitive applications.

OPER

Hold Volume Keys

Use these to adjust the volume of the handset, headset, speaker, and ringer.

Hookswitch

Indicator
This will alert you to incoming calls, new Sel messages, and other Sel events.
Directories Services Call Lists Conference Transfer Redial Del

Speaker

For ringer and hands-free audio output.

Graphic Display
1
GHI
PQRS ABC

ABC

2 5
JKL

DEF
MNO

3
DEF

4
GHI

JKL
TUV

MNO
WXYZ

6 9 9
#

PQRS

7 7

TUV
OPER

8 8 0

Menu Shows information about calls, messages, Messages soft keys, time, date, Do Not Disturb and other relevant data. Hold

WXYZ

OPER

Hands-free Microphone
This works best when the phone is placed on a hard, at surface. 4

Key Descriptions Feature Key Description

Allows for hands-free communication during calls. Mutes audio transmission locally during calls.
Directories Directories Directories Services Services Sel Services Sel Call Lists Call Lists Directories Directories Directories Directories Call Lists Directories Directories Conference Services Conference Services Services Del Conference Services Services Services Transfer

Sel Sel

Sel Sel Sel Sel

Del conAllows users to place and receive calls through an optionally Del Sel Sel Sel Sel Sel Sel Del Sel Sel nected headset. Sel Sel Sel

Line or Speed Dial keys.

ABC DEF Access to local directories and call lists.

Directories Call Lists Transfer Call Call Lists Lists Call Lists Sel Transfer Sel Call Lists Lists Call Redial Menu Redial Services Conference Conference Conference Conference Redial Conference Conference
Messages Call Lists Transfer Transfer Transfer Transfer Del Transfer Sel Transfer Sel Do Not Disturb Redial Conference Redial Redial Redial Redial Redial

Transfer Menu Sel Sel Del Hold Redial Messages

Do Not Disturb Menu Del Messages Sel Sel Hold Menu Do Not Disturb Messages Sel Del ABC Sel

2 3 1 2 DEF3 3 1 ABC 1 2 Access to special services implementation). ABC (future DEF 4 5ABC 6DEF 5 andMNO 6 calls. GHI JKL 4 Placed Access to Missed, Received 4 5 6 GHI JKL MNO Messages Messages Messages 7GHI2 8 9 Hold Messages 1 7 8JKL3 9MNO Messages Messages 1 2 3 1 2 3 PQRS TUV 7 8 9 ABC DEF WXYZ Hold Allows setup of a 3-way local conference. ABC DEF 7 8 9 ABC DEF ABC DEF 7ABC 8 9 Menu Do Not DisturbHold ABC DEF WXYZ Do 7 8DEF 9 Do Not Not Disturb Disturb PQRS TUV Do Not Disturb Do Not Disturb 0TUV6 # Do Not Disturb PQRS WXYZ 4 5 * 5 call 6 4 Transfer of current to third party. OPER 4 5 6 0 # GHI JKL MNO Messages GHI JKL MNO GHI JKL MNO *JKL GHI JKL MNO 0MNO 2 OPER 3 # GHI JKL MNO 1 * GHI OPER ABC DEF Hold 7connected 8 9 Hold Hold 7 8 party 9 Dials last from the phone. Hold Do Not Disturb Hold 7 8 9 Hold PQRS TUV WXYZ 7 8 9 PQRS TUV WXYZ PQRS TUV WXYZ PQRS TUV WXYZ 5 6 PQRS TUV WXYZ 4 PQRS TUV 0 callWXYZ # GHI JKL MNO # 0 Places current active in Hold state. * 0 # * OPER 0 OPER * OPER 7 OPER 8 9 Hold OPER 7 8 9 OPER
ABC ABC DEF DEF
GHI JKL MNO

GHI GHI

JKL JKL

MNO MNO

Menu Menu Del Sel Menu Sel Del Del Del Del Messages Del Messages Messages Do Not Disturb Do Not Disturb Menu Menu Menu Del Do Not Disturb Menu Menu Menu

ABC PQRS ABC ABC ABC ABC ABC PQRS PQRS JKL JKL JKL JKL JKL JKL

TUV

DEF DEF DEF DEF DEF TUVDEF TUV

WXYZ

WXYZ WXYZ

GHI GHI GHI GHI GHI GHI

OPER

ABC

MNO MNO MNO MNO MNO MNO OPER OPERDEF

PQRS PQRS PQRS PQRS PQRS PQRS GHI

TUV TUV TUV TUV TUV TUV JKL

WXYZ WXYZ WXYZ WXYZ WXYZ WXYZ MNO

OPER OPER OPER OPER OPER OPER TUV

PQRS

WXYZ

PQRS TUV WXYZ Cancels ringing and directs incoming calls to your Voice Mail (if Sel Sel OPER supported). #

Place/receive text and voice messages.

Del

OPER

Access local and server features.

Menu

1 4
GHI

2 Hold Do NotABC Disturb

Sel Sel

DEF
MNO

3
DEF

Select and Delete controls for options and text within local menus.
Messages Do Not Disturb

GHIMenu JKL
PQRS
Directories Services Call DEF Lists DEF Conference
MNO

5
JKL

PQRS TUV Messages

7 7

Del

8 8 Hold 0
1 4
GHI

TUV

Del

MNO
WXYZ

6 9 9
#

Scrolling of lists and control of text/number entry on display. Sel Sel

Del

Hold

WXYZ

ABC

ABC

2 5
JKL

OPERMenu Do Not Disturb

Messages
ABC

OPER

Menu

Soft keys to select from various context-sensitive options.

Menu Messages

JKL
TUV

Transfer MNO
WXYZ

6 9 9
#

Do Not Disturb

ABC
JKL

DEF
MNO

3
DEF

TUV
OPER

8 8 0

Redial WXYZ

OPER

5 6 GHI Messages JKL MNO Hold Dial 7 Pad 8 9 7 8 9 PQRS TUV WXYZ Hold 0 # *Do Not Disturb OPER
PQRS TUV WXYZ OPER

Do Not Disturb

Volume keys to adjusts audio and ringer volume. General dialing and alphanumeric entry (incl. special characters). Hold

Using SoundPoint IP 500/501 SIP

Placing a Call
Using the Handset: 1. To obtain dial tone, pick up the handset. 2. Dial the desired number.
During a call, you can alternate between handset, headset, or hands-free modes by pressing the or keys, or picking up Directories Conference the handset.
Services

Using Hands-Free Speakerphone Mode: 1. With the handset on-hook, press any assigned line key, , or NewCall to obtain dial tone. 2. Dial the desired number.

Call Lists

Conference Directories

Buddy Status Services My Status Redial

1
GHI

ABC

2
ABC JKL

DE

DE

Call Lists Buddy Status My Status Redial

4
GHI

PQRS

PQRS

7 7

Using the Headset:

Directories Conference

1. With the optional headset connected, Services press any assigned line key, , or NewCall to obtain dial tone. Directories Conference Call Lists 2. Dial the desired number. You also have the option to dial directly from the dial pad without rst getting dial tone. Simply Call Lists My Status enter the number then lift the handset, press the Dial soft key, or press the or keys. Buddy Status
Redial Conference Directories Buddy Status Services

See also Headset Memory Mode.

5 JKL 1 8 8 TUV 4 0GHI OPER 7 7

TUV

MN

MN

WX

GHI

WX

9 9

OPER

PQRS

PQRS

1
GHI
PQRS

ABC

2
ABC

DEF
MNO ABC

3
DEF

*
Sel

4
GHI

In all cases, the active call will appear on the Services My Status display showing call duration and destination.
Call Lists

Sel

PQRS

7 7

Conference Directories

Del Redial

Directories Services Conference Transfer Redial

PQRS and TUV WXYZ ABC DEF To obtain the IP address of your phone, press Menu followed by Status, Platform Phone. Do Not Disturb OPER GHI JKL MNO The IP address is listed together My with other phone information. 4 5 6 Status Call Lists Messages #

Buddy Status Services

2
ABC

1 MNO 2 8 9 8 9 ABC TUV WXYZ 4 5 0 GHI # JKL OPER 8 7 8 3 7

JKL
TUV WXYZ GHI JKL OPER PQRS TUV
DEF

5
JKL

Do

DEF
MNO

3
DEF

Del

Sel

Menu MNO
WXYZ

6 9 9

Del

Messages

1 4

ABC

ABC
JKL

2 5 8 8 0

DEF

DEF
MNO

GHI

Redial

Do Not Disturb Buddy Status

PQRS

GHI

GHI
PQRS

JKL
TUV

MNO
WXYZ

6 9 9
#

My Status Redial
Hold

PQRS

7 7

PQRS
Hold

7 7

TUV
OPER

WXYZ

1 2 8 9 8 9ABC TUV WXYZ 4 5 0GHI #JKL OPER 7 8 7 8

TUV WXYZ

JKL

ABC MNO

DEF
MNO

3
DEF

OPER
Hold

Menu

Messages

GHI

JKL

OPER

MNO
WXYZ

6 9 9
#

Do Not Distu

PQRS

TUV

Hold

PQRS

TUV
OPER

WXYZ

OPER

OPER

Answering a Call
Using the Handset: Pick up the handset. Using Hands-Free Speakerphone Mode: Press or with the handset on hook Services Sel Menu press the line key ( ) opposite the Call Lists incoming call, or the Answer soft key . Incoming calls may be ignored Sel Messages Using the Headset:
My Status Redial Buddy Status
Conference Directories Del Sel

1
GHI

ABC

ABC
JKL

DEF
MNO

DEF

Sel

ABC

ABC

2 5
JKL

HI

HI

JKL
TUV

1 1 22 3 3 Buddy Status ABC DEF on the display showing call duration and ABC DEF 26 3 destination. 4 41 55 ABC My Status Status BuddyMy Status 6 DEF 3 GHI JKL MNO GHI JKL MNO Directories Conference Redial RedialMy Status 7 8 9 4 5 7 8 9 6 6 7 9 7 PQRS 8 8TUV WXYZ 9 Call Hold Services and Resume
BuddyCall Status Lists
Menu Messages

* 0 # In all cases, the active call will appear

OPER

Pressing GHI JKL MNO Directories Conference Conference headset. If headDirectories an optionally connected Services 7 8 9 7 8 9 Services set memory mode is enabled, pressing PQRS TUV WXYZ the Del Services line key ( Call Lists) will do the same.
PQRS TUV WXYZ

Directories Conference

4 5 6 will answer the call through

Sel

by pressing the Reject soft key or Del Do Not Disturb during ringing. Note that Do Not Disturb stays Del active when the call is dropped and will Hold remain so until toggled off. Menu
Menu
DEF
DEF

Del

Call Lists

OPER

ABC

ABC

Sel

Messages

Messages Menu

ABC

DEF

GHI GHI

JKLJKL

MNO MNO

Not Disturb Messages Do NotDo Disturb

Del Hold

DEF

DEF
MNO

Do Not Disturb

PQRS

PQRSGHI

TUV

TUV

JKL WXYZ WXYZ

MNO

Do Not Disturb
Hold

MNO
WXYZ

7 7

RS

RS

TUV
OPER

8 8 0

WXYZ

OPER

Lists 9 Hold or the Hold soft During a call, Call press 9 1 2 key. The call Buddy will be placed on hold and Status # will be indicated this on the display. Press ABC 4 5 My Status the Resume soft key to retrieve the call.

Redial

PQRS
ABC

GHI

JKL

GHI

JKL
TUV

# *7 00 8 8# 9 9 * 7 3 *6 0 #
PQRS
OPER

GHI

TUV OPER

JKL MNO WXYZ

TUV WXYZ

Menu Messages Do Not Disturb

DEF

PQRS OPER TUV

DEF
MNO

OPER

Hold

WXYZ

OPER

MNO
WXYZ

OPER

Redial

PQRS

Multiple Calls on Hold

PQRS

7 7

TUV
OPER

8 8

WXYZ

9 9
#

Hold

* 0 If multiple calls are on hold on a single line

OPER

key, use the arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example 2/3 shows that this is the second call out of three calls.

If calls are on hold on more than one line key, the details of the calls on any line key can be viewed by pressing that line key and holding it down for a few seconds. If a line key is pressed briey, the rst call on hold on that line key will be retrieved.

Microphone Mute
During a call, press . The LED on the phone lights up and a ashing microphone on the display indicates that the other party Directories Conference (parties) cannot hear you. Microphone Mute applies Services to all modes: handset, headset, and hands-free.
Call Lists Buddy Status My Status

Sel

You can still hear all other parties while Mute is enabled. To turn off Microphone Mute, press again.
Del

Directories Conference Menu

1 4
GHI

ABC

ABC

2 5
JKL

DEF
MNO

DEF

Services Messages Call Lists Do Not Disturb

Directories Directories Services Services Conference Conference

Menu Menu Messages Messages

44 55 66 GHI JKL MNO GHI JKL MNO Sel To navigate Redial through menus and to enter data, these are useful tips: Redial 7 8 9 Hold 7 8 9 Hold 7 8 9 7 8 9 Sel 1. Use and to scroll through 5. To enter text using the dialpad, PQRS TUV WXYZ PQRS TUV WXYZ Hold Hold lists. Del In some and press the number keys one or more 00 ## Sellists the * * OPER OPER keys can be used as Page Up and times. For example, for A press Page Down. 2 and for C press 222. When Menu Del 2. When menus Del have submenus, use in text entry mode the display title Messages Sel generSel move one level down Sel and to will show whether keys will 2 3 Menu Do Not Disturb or one level back up. ate numbers (1), upper-case (A) or BC DEF Messagesto exit from any 3. Press Menu lower-case (a) characters and the 5 6 Del KL 1 MNO 2 3 Del menu. 1/A/a soft key can change this. Do Not Disturb Del DEF ABC DEF Messages to exit from any 8 Hold 4. Press Directories Conference 83 9 9 UV 6 Menu directory. Menu 4 WXYZ5 GHI JKL MNO Sel 0 DEF # Messages Do NotMessages Disturb Services MNO PER 7 Hold 7 28 8 39 9 1 Menu 6 Do Not Disturb PQRS TUV WXYZ Do Not Disturb
GHIGHI JKLJKL MNO MNO PQRS PQRS TUV TUV WXYZ WXYZ OPER OPER

GeneralTransfer Key Use Transfer

11

ABC ABC

ABC ABC

22

DEF DEF

33
DEF DEF

Not Disturb DoDo Not Disturb

BC

DEF

KL

MNO

ABC

DEF

UV

WXYZ

GHI

JKL

MNO

PER

PQRS

TUV ABC

WXYZ DEF

GHI
PQRS

0 6# * 5 WXYZ 4 OPER
GHI JKL MNO

MNO

ABC OPER

DEF

Call Lists

PQRS

WXYZ 7 7

9 9

JKL
TUV

# *

TUV
OPER

8 8 0

MNO Hold Buddy Status Local Conferencing 9 Hold 9 Hold

WXYZ

1
GHI

ABC

ABC

DEF
MNO

DEF

Del

Messages

WXYZ

GHI JKL You can create a conference with two other Directories 4 parties 5 My Status # using the phones local conferencing feature.

OPER

1. Place to the rst party. 7 17 2. Press Conference or the Confrnc softPQRS key to obtain a new line (the active GHI 4 call is Transfer placed on hold). GHI 3. Dial the phone number of the secPQRS Redial 7to ond party or use the arrow keys 7 PQRS access speed dial numbers, missed, Hold placed, and received call lists. From one of these lists press the Dial soft key.
Redial a call
PQRS

Services

JKL
TUV

MNO
DEF

Directories Services

Menu

Do Not Disturb

ABC

ABC
JKL

When 8 9 Hold 8 4. 9 the second party answers, 1 2 2 TUV 3 WXYZ Do NotConfrnc Disturb press Conference or the soft key
WXYZ

Messages

ABC

JKL
TUV

again to join all parties in the con# Transfer 4 5 0 6 ference, or press the Split soft key OPER
OPER
MNO GHI

DEF

ABC

DEF
MNO

3
DEF

MNO
WXYZ

TUV
OPER

8 8

OPER

0 between # an active call and a call which *is 0

on hold (on the same line) by pressing the Join soft key.

A conference may Hold be created at any time

WXYZ

9 9

to put the rst call on hold and PQRS keep Redial 7 Hold the second call as the active call. 7
PQRS

GHI

JKL
TUV

5
JKL

MNO
WXYZ

6 9 9
#

TUV
OPER

8 8

WXYZ

OPER

Ending the call on the conference originators phone will not end the conference, the other two parties can continue to talk

Splitting a Conference
When a conference has been established, a Split soft key is available. Pressing this key will split the conference into two calls on hold.

Services

Menu
Call Lists

Transferring a Call Conference

1. During a call, press Transfer or the Trnsfer soft key (the active call is Redial placed Directories on hold). 2. Dial the number to which you want Services to transfer the call or use the arrow keys to access speed dial numbers, Call Lists missed, placed, and received call lists. From one of these lists press 1 Conference the Dial soft key. 3. Press Transfer or the Trnsfer soft4 GHI key again or hang up to complete
GHI

1
GHI

ABC

ABC
JKL

DEF
MNO

3
DEF

Messages

Sel Sel
Do Not Disturb

the transfer. 5 This 6 can be done as 4 soon as the ringback sound is heard GHI JKL MNO PQRS TUV WXYZ or you can wait until theDel third party 7 8 9 7 8 and talk 9 to them before answers PQRS TUV WXYZ OPER completing the transfer. Press the 0 key to # put the rst Menu call on Split soft OPER hold and keep the second call as the ABC DEF Messages active call. 2 3 Transfer ABC DEFmay be cancelled during estabDo Not Disturb JKL MNO lishment 5 6 by pressing the Cancel soft key. The original call is resumed. JKL MNO

Hold

Redial

PQRS

A blind transfer (without consultation) can also OPER 0the Blind # soft key. be supported by pressing

PQRS

7 7

TUV

TUV

8 8

WXYZ

WXYZ

9 9

Hold

OPER

Call Timer
Call progress on an active call is monitored through a local call timer. This is visible within the active call window on the display.
Sel Sel

Directories Services

Del

Menu Call Lists Conference

1
GHI

ABC

ABC

2 5
JKL

DEF
MNO

3
DEF

Messages Do Not Disturb

Ending a Call
Press the EndCall soft key. OR Replace the handset, or press if in Hands-free if in Headset Services Mode, or Directories Conference Mode.
Call Lists Buddy Status My Status Redial

Transfer Redial

4
GHI

Sel

JKL
TUV

MNO
WXYZ

6 9 9
#

PQRS

PQRS

7 7

TUV
OPER

8 8 0

Hold

WXYZ

*
Conference Directories

Del OPER

Menu
DEF

Services

1 4 7 7

2 3 Directories Conference
ABC

Messages

ABC

DEF
MNO

Directories Conference
Do Not Disturb

GHI Call Lists

GHI

Services
JKL

5
JKL

MNO
WXYZ

Press Redial to dial the from your phone.

TUV PQRS Buddy Status last call placed Call Lists

To redial another previously dialed num0Status Buddy Sel OPER ber, press from the phones idle display, Redial Sel and press again to place the call. My Status OR

My Status

PQRS

TUV
OPER

8 8

WXYZ Call

9 Press 9

Directories Conference Call Lists orABC Hold DEF and select GHI JKL MNO ABC DEF Lists and Placed Calls to scroll 4 5 6 1 2 3 Buddy Status Services through the list. # GHI JKL MNO

Services ABC

DEF

Mes

1
ABC

Do No

Call Lists

PQRS

Del Del
Menu Menu Messages Messages

Redial

PQRS Buddy Status

My Status Redial

7 7

My Status 9 8 8 9 4 5 TUV WXYZ

TUV GHI WXYZ JKL

ABC

DEF
MNO

0 7 7 OPER

Redial OPER PQRS

GHI

# 8

JKL
TUV

MNO
WXYZ

PQRS

TUV
OPER

WXYZ GHI
PQRS

6 1 9 9 4
4 #
GHI

ABC

2 5
JKL

GHI DEF
PQRS

4
GHI

DEF MNO PQRS

7 7

JKL
TUV

MNO
WXYZ

Sel

Call Forwarding
Calls may be forwarded to another extenDel sion as follows: 1. Press the Forward soft key from the phones idle display or press Menu and select Features and DEF Forward...1 at any ABC time. 3 2 Messages 2. (Optional) If multiple lines are in ABC DEF use, selectGHI which JKL line to MNO forward. 4 or 5URL to 6 forward Do Not Disturb 3. Enter a number GHI MNO all future calls to.JKL PQRS TUV WXYZ 4. Press the Enable 7 8 9 7 soft 8 key to 9 conrm Call Forwarding. PQRS TUV WXYZ Hold Idle display returns with 0 a moving # arrow on the line label to conrm OPER Call Forwarding enabled. To turn callDel forwarding off: 1. Press the Forward soft key from the phones idle display or press Menu and select Features and Forward... at any time. Messages 2. (Optional) If multiple lines are in use, Select which line to disable. Do Not Disturb 3. Press the Disable soft key. Idle display returns and the line indicator now displays the regular icon.
Hold

Sel

Directories Conference

Services

Call Lists

Buddy Status

My Status

Redial

OPER

Call Forwarding is not available on shared lines.

Volume Adjustment Sel

Press the volume keys to adjust receiver volume during a call. Pressing these keys in idle state adjusts the ringer volume.
Del

To conform to regulatory requirements, handset and headset volume will return to a preset level after each call. Handsfree volume settings will be maintained across calls.

Sel

Menu

Messages Do Not Disturb Do Not Disturb to prevent the phone from Press Del ringing on incoming calls. A ashing icon and text on the display indicates that Do Not Disturb is on. Hold

Calls received while Do Not Disturb is enabled are logged in the Missed Call list. Messages To turn off Do Not Disturb, press Do Not Disturb again.

Menu

(Optional) If multiple lines are in use, Do Not Disturb can be set on a line-by-line basis. Contact your system administrator for further details. When Do Not Disturb is enabled for a particular line, this is indicated by a ashing X beside the line indicator on the display.

Hold

10

Conference

Del

Time and Date

Time and Date is clearly displayed on the Transfer SoundPoint IP 500/501 SIP phone. If the ABC DEF phone cannot obtain a time 1 and date 2 from 3 Call Lists the server, the display will ash. Contact ABC DEF GHI JKL MNO your system administrator if either time 4 5 or 6 Speed Dial date is incorrect. GHI JKL MNO
Redial You have control over the format 7 8 7 of 8 the 9 9 PQRS WXYZ Services display and can turn it off. SelectTUV options OPER which are right for you as follows: 0 #
TUV WXYZ

Forward

Conference Directories PQRS

Sel

Call Lists

OPER

Buddy Status

1 4
GHI

1. Press Menu . 2. Select Settings followed by Basic, Voice Mail Sel Preferences, Time & Date. 3. Select from Clock Date, Clock Do Not Disturb Time, Clock Order or Enable/DisDel able. 4. Scroll through the options via the Hold up and down arrow keys. 5. Press Select to conrm and Menu to return directly to the idle display. ABC DEF
ABC

2 5
JKL

Headset Memory Mode

As an option, theDel headset can be permanently enabled. This is Redial especially useful Sel users. To do this: for regular headset
Menu 1. Press . 2. Select Settings followed by Basic, Preferences, Headset Memory. Messages Del 3. Use the up or down arrows and Select soft key to enable Headset Do Not Disturb Memory Mode. Menu 4. Press to return to the Sel main menu.
Hold Messages
My Status

DEF
MNO

Messages

DEF
MNO

DEF

GHI JKL calls MNO to or from this phone Subsequent TUV WXYZ PQRS using the headset 7 8 9 Hold 7 8 9 will activate a ashing headset icon on the display. Pressing the PQRS TUV WXYZ OPER line keys 0or Answer # soft key to receive a call will now connect to the users headset OPER automatically.

Do Not Disturb

MNO
WXYZ DEF

6 9 9 3
#

Repeat steps 1-3 and select Disable to turn Headset Memory Mode off.
Sel

WXYZ DEF
MNO

MNO WXYZServices

Del Directories 6 Conference To adjust the contrast on the display to a

Do Not Disturb Display Contrast

Del

WXYZ Call Lists

9 9
DEF

comfortable level:

DEF
MNO

# 3 Buddy Status
My Status

MNO WXYZRedial

6 9 9
#

Menu 1. Press . Select Settings, Basic, followed by Contrast . DEF ABC Messages 2. Press the Up or 1Down soft 2 keys3 (or volume keys) to increase or ABC DEF GHI JKL MNO Do Not Disturb decrease the display contrast.
GHI
PQRS

Hold

3. Press the Ok or Cancel soft keys to accept or cancel changes. Menu 4. Press or the Exit soft key to return to the idle display.
Messages Do Not Disturb

4 7 7

JKL
TUV

5 8 8 0

MNO
WXYZ

6 9 9
#

Hold

Sel Hold

WXYZ

PQRS

TUV
OPER

WXYZ
Del

Ring Type
Directories Conference

Many ring types are available. You can select different rings to distinguish between Services lines or to have a different ring from your Call Lists neighbors phone.
Buddy Status My Status

OPER

To change the incoming ring to a desired sound:

Menu . Select Settings 1. Press followed by Basic, Ring Type. Messages 2. (Optional) If multiple lines are

1
GHI

ABC

ABC

2 5
JKL

DEF
MNO

DEF

4
GHI

JKL

MNO

11

Do Not Disturb

used, rst select which line to change. Sel 3. Using the arrow keys, highlight the desired ring type. Press the Play soft key to hear the selected ring Del type. 4. Press Select to change to the selected ring type. 5. Press Menu or the Exit soft key to return to the idle display.
DEF
MNO

See also Distinctive Ringing / Call Treatment.

If Silent Ring is selected, incoming calls can only be answered by pressing the Answer soft key.

DEF

Messages Do Not Disturb

MNO
WXYZ

6 9 9
#

Sel

Call Lists

Hold

WXYZ

Conference A local list of calls Directories missed, received, and placed is maintained by the phone (up to Services 100 for each).
Directories Press Conference or Call Lists followed by Missed, Received, or Placed Calls as deBuddy Status sired. Services Call information will be displayed.

For additional choices, press More followed by:

Sel

Del

From this screen: Call Lists

My Status
ABC

1. Choose Edit to amend the dial 1 string 2 Buddy Status Redial if necessary. ABC GHI JKL 2. Choose Dial to return the call. Status Exit to return to the 4 3. My Choose previ- 5 GHI JKL ous menu.
Redial
PQRS

PQRS

7 7

TUV

TUV
OPER

3 DEF 7 8 9 7 To 8 quickly 9view respective Do Not Disturb call PQRS TUV WXYZ 6 lists from the idle display: 0 # Press for Placed Calls. *MNO OPER Press for Received Hold Calls. 8 9 8 9 Press for Missed Calls.
PQRS TUV WXYZ
MNO

4. Info to view information about the Menu Del call. 5. Save to store the contact to the Messages ABC DEF 1 Contact 2 Directory. 3 ABC to delete DEF 6. Clear the call from list. Do Not Disturb Menu GHI JKL MNO Press 4 DEF More 5 and Exit 6 soft keys to return to the display. Messages GHI idle JKL MNO
Hold

OPER

Sel

WXYZ

Sel

Sel

WXYZ

Directories Directories Services Directory Contact Services Directories

*
ABC DEF ABC GHI JKL MNO

OPER

0
DEF

Del Del
Menu Menu Messages Menu

Del

2 placed, 3 In addition to a Services directory of 1 missed, or reConference 2DEF 2 3 3 1ABC *Limit depends on Server con1ABC Do Not Disturb ceived calls,Conference theConference phone can store a local directory Do Not Disturb DEF 4 5 6 ABC DEF Transfer guration. Contact your system of 200 or more contacts*. You GHI can 4 JKL add, 5MNO delete, 6 6 Transfer 5MNO Transfer 4 Sel administrator for full details. GHI JKL this Redialor search for any contact edit, dial, in list 7 8 Hold 7 8 GHI 9 9 JKL MNO Redial Redial key strokes. PQRS 7 7TUV 7 8 9 Hold through just a few 8WXYZ 8 9 9 7TUV Hold 8 9 Hold PQRS WXYZ WXYZ 0 PQRS # TUV Hold * Hold OPER 0 To add or edit a contact: * *OPER 0 # # 3. Enter rst and/or last name from OPER Del the keypad. Press the 1/A/a soft Directories 1. Press Conference and select Contact key to select between numeric and Directory. upper/lower case alphanumeric Services 2. Press Add to enter another contact modes. Press the Encoding soft key Menu into the phones database or highto access special characters in other Call Lists light an existing entry then press ABC languages. DEF Messages Edit.
ABC DEF

Messages Messages Do Not Disturb

GHI

GHI

JKL

JKL

MNO

MNO

PQRS

TUV

WXYZ

PQRS

TUV PQRS

WXYZ TUV

WXYZ

OPER

OPER

OPER

Buddy Status My Status

1 4
GHI

12

ABC

2 5
JKL

DEF
MNO

Do Not Disturb

4. Enter the Contact number. This is a required eld and it must be unique (not already in the directory). 5. Speed Dial Index, Ring Type and Divert Contact may be left blank. Sel switch between Sel 6. Use and to Enabled and Disabled settings for the last four elds.
Del Del

7. Press Save to conrm or Cancel to abandon the changes then press Exit to return to the idle display.
Contacts can be easily added from Call Lists. See Call Lists for more information.

To search contact: Menu Menu for a particular

DEF
MNO

3
DEF

1
GHI
PQRS

ABC

ABC

2 5
JKL

MNO
WXYZ

6 9 9
#

4
GHI

JKL
TUV

WXYZ

PQRS

7 7

TUV
OPER

8 8 0

1. Messages Press More andMessages then Search from the Directory menu. 3DoContact Do Not Disturb Not Disturb DEF Using the dial pad, enter the rst 2. 6 few characters for First or Last MNO names. 9 Hold 9 Hold
DEF MNO WXYZ

3. Press Search to search for contacts. 4. Successful matches can be dialed from the resulting screen.

WXYZ

OPER

Speed Dial
Pre-assigned numbers can be associated with line keys for rapid automated dialing. Speed Dial entries are consecutively placed next to assigned line keys on the phone. When a new entry is added to the Contact Directory, it is automatically assigned the next available speed dial index. To change a Speed Dial assignment:
Directories 1. Press Conference and select Contact Directory. Scroll to the desired entry Services Directories and press Edit, OR press and hold a line key which Services already has a speed dial number Call Lists Conference assigned to it. That contact in the Directories 1 directory will automatically be dis- Transfer Buddy Status Services Redial played, GHI Conference OR press and hold a line key which 1 My Status Hold 4 is unassigned. ATransfer new empty entry in GHI 4 the directory will automatically be GHI PQRS Redial opened allowingRedial contact information 7 7 7 PQRS PQRS to be added.
Sel

Sel

1 4 7

IdleJKL displayMNO Do Not Disturb 7could 8 9 Hold 7 8 now 9 be as shown: 2 3 PQRS TUV WXYZDo Not Disturb
ABC

ABC

Del 2. If a speed dial index already exists, Sel delete it by using the then Del keys. Menu 3. If desired, enter a new speed dial Menu Messages Del index. 2 3 1 Do Not Disturb 4. Press Save and Exit to return to the ABC DEF ABC DEF Menu Messages 2 idle display. 3 5 6 4
ABC DEF

ABC

GHI

JKL TUV MNO

TUV

5
JKL

JKL 6

DEF

DEF
PQRS

GHI

3
GHI

JKL

MNO

JKL
TUV

MNO Messages
WXYZ

DEF
MNO

MNO
WXYZ

6 * 9 9
#

OPER

OPER

#
Hold

PQRS

TUV
OPER

8 8 0

Hold

WXYZ TUV
OPER

8 89 9 0#

WXYZ

Hold

WXYZ

Sel Sel

To quickly view a complete list of assigned speed dial entries, press from the idle display. Dial directly from a selected number. Sel

OPER

Directories

Del

OPERServices

To dial a number assigned to a line key, 2 3 1 simply press the line key directly opposite 5 6 4 the number on the display.
Call Lists
ABC DEF

Menu

Messages

Conference Transfer

ABC
JKL

DEF
MNO

GHI

Do Not Disturb

GHI

JKL
TUV

MNO
WXYZ

Redial

PQRS

PQRS

7 7

TUV
OPER

8 8 0

WXYZ

9 9
#

Hold

Del

*
13

OPER

Menu

Multiple Lines
Your SoundPoint IP 500/501 SIP can support up to three lines, each associated with its own line key. Lines can be congured for private or shared lines. Typically, the top-most line key is reserved for the principal Directory Number (DN) of the phone. Depending on how your phone is congured, the display could resemble one of the screens shown:
Directories Services
Menu

Sel Sel

Del

Call Lists Conference Transfer

1
GHI

ABC

ABC

2 5
JKL

DEF
MNO

3
DEF

Messages Do Not Disturb

4
GHI

JKL
TUV

MNO
WXYZ

6 9 9
#

Redial

PQRS

PQRS

7 7

TUV
OPER

8 8 0

WXYZ

Hold Sel Sel

*
Directories Services

OPER

Del

Menu

Call Lists Conference Transfer

1
GHI

ABC

ABC

2 5
JKL

DEF
MNO

3
DEF

Messages Do Not Disturb

Multiple Keys Per Line

Each line on the phone can be congured to have more than one line key associated with it. If this is the case, the display could look something like this: Incoming calls to this line will be distributed evenly among the available keys. Similarly, outgoing calls will be distributed.

4
GHI

JKL
TUV

MNO
WXYZ

6 9 9
#

Redial

PQRS

PQRS

7 7

TUV
OPER

8 8 0

Hold

WXYZ

OPER

Sel Sel

Directories Services

Del

Menu

Call Lists Conference Transfer Redial

1
GHI
PQRS

ABC

ABC

2 5
JKL

DEF
MNO

3
DEF

Messages Do Not Disturb

4
GHI

JKL
TUV

MNO
WXYZ

6 9 9
#

PQRS

7 7

TUV
OPER

8 8 0

Hold

WXYZ

OPER

14

Multiple Call Appearances

Each line on the phone can be congured to have one or more call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, extension 9301 is in an outbound call with 9304. The second gure shows an incoming call from extension Sel 9305. To answer this incoming call, put the original call on Hold or press the key. Soft key labels are updated on the Del display to enable the user to: 1. Answer the incoming call. Menu 2. Reject the incoming call. Messages 3.1 Forward to another 2 the 3 incoming call Do Not Disturb ABC DEF extension. 5 6 4 Answering the incoming call places the GHI JKL MNO original soft key 7 on8 9 7 8Hold 9and refreshes theHold PQRS TUV WXYZ labels as indicated (last gure). 0 # * canOPER A user also place another outbound call on the same rst line. Press Hold during the rst call and press NewCall to obtain dial tone for a second call.
ABC DEF GHI JKL MNO PQRS TUV WXYZ OPER

Sel Sel

Directories Services

Del

Menu
Call Lists Conference Transfer Redial

1
GHI
PQRS

ABC

ABC

2 5
JKL

DEF
MNO

3
DEF

Messages Do Not Disturb

4
GHI

es

JKL
TUV

MNO
WXYZ

6 9 9
#

PQRS

7 7

TUV
OPER

8 8 0

Sel Sel Hold

WXYZ

*
Directories Services

OPER

ce

Del

Menu
Call Lists Conference Transfer Redial

1
GHI
PQRS

ABC

ABC

2 5
JKL

DEF
MNO

3
DEF

Messages Do Not Disturb

4
GHI

JKL
TUV

MNO
WXYZ

6 9 9
#

PQRS

7 7

TUV
OPER

8 8 0

Sel Sel Hold

WXYZ

*
Directories Services

OPER

Del

Menu
Call Lists Conference Transfer

1
GHI

ABC

ABC

2 5
JKL

DEF
MNO

3
DEF

Messages Do Not Disturb

Shared Lines
The phone supports shared lines . A shared line is indicated by a different line icon. In the gure, the rst line is private and the second line is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both. If a shared line is in use on one of the phones, it may be unavailable on the other one. The shared line icon changes to a moving icon when the line is in use remotely. Calls on shared lines can be transferred, put on hold, or added to a conference.
* *

4
GHI

JKL
TUV

MNO
WXYZ

6 9 9
#

Redial

PQRS

PQRS

7 7

TUV
OPER

8 8 0

Hold

WXYZ

OPER

Sel Sel

Directories Services

Del

Menu
Call Lists Conference Transfer
Redial

1
GHI
PQRS

ABC

ABC

2 5
JKL

DEF
MNO

3
DEF

Messages Do Not Disturb

4
GHI

JKL
TUV

MNO
WXYZ

6 9 9
#

PQRS

7 7

TUV
OPER

8 8 0

Hold

WXYZ

Shared lines are an optional feature congured on the server and may not be supported on your particular system. Contact your system administrator to nd out.

OPER

15

Voice Mail
Received messages Sel will be indicated by a ashing Message Waiting Indicator LED on the front of the phone and a visual notication on the display.
Del Individual line indicators reect voice or text messages left on that line (useful if multiple lines are in use).

A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center.

To listen to voice messages:

DEF
MNO

Menu

DEF

MNO
WXYZ

6 9 9
#

WXYZ
*

1. Press Messages . 2. Select Message Center*,. Do Not Disturb 3. (Optional) If multiple lines are in use, select from which line messages are to be retrieved. 4. Display indicates number of Hold messages and their importance.
Voice Mail is an optional feature congured on the server and may not be supported on your particular system. Contact your system administrator to nd out.

Press Connect to initiate Voice Mail retrieval from the Message Center, OR Press Clear to turn off the ashing LED without listening to messages. 5. Follow voice prompts to listen to messages.
Screen options may vary with server-based application. Voice Mail can be accessed with a single key press. Contact your system administrator to congure this option.

Distinctive Ringing / Call Treatment

You can set distinctive incoming ringing tones for contacts in their local directory. This allows identication of a contact by a specic ring tone. To set a distinctive ring for a local contact:
Del 5. Press the Save soft key or Cancel Directories 1. Press Conference and select Contact to abandon the change then press Directory. to return to the idle disDirectories Conference Services 2. Using the arrow keys, scroll play. Menu through the directory to choose a Services Call Lists contact. Incoming calls from this contact will ABC DEF Messages 3. Press Edit and scroll down to Ring 1 now have3 the distinctive ringing pattern 2 Call Lists Type. Buddy Status ABC DEF applied. Do Not Disturb GHI JKL MNO 4. Enter a numberSelcorresponding 1 4 5 Buddy 6 Status My Status to one of the ring types available feature is local to the phone,GHI GHI JKL This MNO Sel (press then Del to remove an PQRS TUV WXYZ My Status be overridden by server 4 and may Redial existing value).Menu See Ring Type7 8 9 7 8 settings. 9 Contact your system Hold GHI TUV WXYZ in this guide for further details. PQRS PQRS Redial Sel

ABC

ABC

2 5
JKL

DEF
MNO

DEF

JKL
TUV

MNO
WXYZ

6 9 9
#

1
GHI
PQRS

ABC

ABC

2 5
JKL

DEF
MNO

3
DEF

Del

Messages

Do Not Disturb

4
GHI

JKL
TUV

MNO
WXYZ

6 9 9
#

Menu Messages

OPER

OPER

administrator for more details.

PQRS

7 7

TUV
OPER

8 8 0

WXYZ

DEF
MNO

3
DEF

PQRS

7 7

TUV
OPER

8 8 0

Hold

OPER

WXYZ

MNO

Do Not Disturb

OPER

16

Sel

MultilingualDel Support (Localization)

Many languages are supported by the phone. To change language: 1. Press Menu and select Settings, Basic, Preferences, Language. Messages the list of available 2. Scroll through languages and press the Select soft Do Not Disturb key when the desired language is ABC DEF highlighted. 1 2 3

Sel

tories erence

DEF ces

DEF ists
MNO

3. The display will change to the language of your choice. 4. Exit to the idle display by pressing . Menu
Messages Do Not Disturb

Del

y Status MNO

1
GHI

WXYZ

9 9 tatus
#

WXYZ

ABC

DEF
MNO

GHI Phone Reboot

PQRS

Hold

JKL
TUV

5
JKL

MNO
WXYZ

7 9 Periodically, the may require 7phone8 8 9 a user PQRS TUV WXYZ reboot. Reasons for this include accepting a Sel OPER new conguration or new software. 0 #

Hold

* 0 There are two ways to reboot the phone:

OPER

Sel

DEF
MNO

DEF

MNO

6 9 9
#

Simultaneously press and hold the Del Messages, Hold, and Volume keys (see gure) for more than 3 seconds or until a beep is heard. Press Menu and select Settings, Advanced, Restart Phone (the user Messages password is required to access this menu). Do Not Disturb The reboot process will begin and is complete when the idle display is shown.
Services Call Lists My Status Redial

Directories Conference

Del

Menu

Buddy Status

1
GHI
PQRS

ABC

ABC

2 5
JKL

DEF
MNO

DEF

Messages Do Not Disturb

4
GHI

JKL
TUV

MNO
WXYZ

6 9 9
#

PQRS

7 7

TUV
OPER

8 8 0

Hold

WXYZ

OPER

WXYZ

Hold

WXYZ

In the case of problems, it may be possible to restore normal operation of your phone without rebooting. Contact your system administrator before attempting to reboot the phone.

17

Optional Features
Sel

Text Messaging
You can send and receive Text messages on their phone. SIP Instant (Text) MessagDelreal-time. YReceived ing is supported in messages will be indicated by a ashing Message Waiting Indicator LED on the To read text messages:
Menu

front of the phone and optionally a visual notication on the display.

DEF
MNO

DEF

MNO
WXYZ

6 9 9
#

WXYZ

1. Press Messages and select Instant Messages,Sel OR Do Not Disturb Press the InstMsg soft key to read a message just received. 2. (Optional)DelIf multiple lines are in Hold use, select from which line messages are to be retrieved. To send a text message: 1. Press Messages . 2. Select Instant Messages. Do Not Disturb 3. (Optional) If multiple lines are in use, rst select from which line to send the message. 4. Press the More soft key then New. Hold 5. Enter the desired extension or SIP URL. Press the 1/A/a soft key to alternate between numeric and upper/lower case alphanumeric modes.
Menu

3. Messages appear rst to last in sent order. 4. Press the Next or Prev soft keys to cycle through messages in order. 5. Press the More soft key to access the Delete, Reply and New options.

DEF
MNO

DEF

MNO
WXYZ

6 9 9
#

6. Press the Select soft key to choose from various pre-scripted short messages. OR Press Edit to compose a custom message. Use dialpad keys to cycle through the character set. Use keys 1, *, 0, and # to select special characters. 7. Press Send when nished.

WXYZ

Presence / Status / Buddy Lists

The phone combines interactive message services and status monitoring to complement a traditional messaging application such as email. Live interaction within a pool of phones is possible by monitoring the presence of the parties involved. Each phone can watch the status of up to eight other phones. These other phones form the Buddy List. The status of buddies is displayed and updated in real time. Each phone can also be watched by up to eight other phones. Sel

To add or delete a contact from your buddy list, or block a contact: the 3. Press Edit and scroll down toDel Directories and select Contact 1. Press Conference Watch Buddy or Block Buddy elds. Directory. Sel 4. Press to switch between Enabled Services 2. Using the arrow keys, scroll or Disabled status. Menu through the directory to choose a Call Lists contact.
Directories

Buddy Status

1 18 2
GHI JKL

ABC

ABC

Menu DEF
MNO

Del DEF

Messages Do Not Disturb

Sel

5. Press the Save soft key or Cancel to abandon the change then press to return to the idle display. Directories Conference
Services The gures show a typical Buddy Status screen display of monitored phones and a My Status display. Call Lists Buddy Status

Del

Menu Messages Do Not Disturb

Sel

1
Sel
GHI

ABC

ABC

2 5
JKL
Sel Sel

DEF
MNO

DEF

My Status Redial

4
GHI

JKL
TUV
Del

MNO
WXYZ
Directories Conference

6 9 9
#

PQRS

Directories Services Call Lists

Del

PQRS

7 7

TUV
Menu OPER Messages

8 8 0

Hold

Del

Services WXYZ Call Lists Buddy Status My Status Redial

To view and change Presence settings:

Conference

1
GHI

ABC

ABC
JKL

DEF
MNO

3
DEF

Menu

DEF
MNO

DEF

MNO
WXYZ

6 9 9
#

WXYZ

5 6 Menu 4 and 1.Transfer Press select Features GHI JKL MNO Redial 7 8 9 Hold and Presence.7 8 9 PQRS TUV WXYZ 2. Choose Messages My Status0to change your # * OPER own status. Do Not Disturb 3. Choose Buddy Status to monitor the status of the contacts within your buddy list. 4. Choose Privacy List to see which Hold phones are allowed to watch your phone abd which phones are blocked from watching your phone.
PQRS TUV WXYZ OPER

Do Not Disturb

OPER

1
GHI
PQRS

ABC

ABC

2 5
JKL

DEF
MNO

DEF

Messages Do Not Disturb

4
GHI

JKL
TUV

MNO
WXYZ

6 9 9
#

PQRS

7 7

TUV
OPER

8 8 0

Hold

WXYZ

OPER

Your phone can be congured to work with Microsoft Ofce Live Communications Server and communicate with others using Microsoft Ofce Communicator and Selsystem administrator to nd out. Windows Messenger. Contact your

To add a contact in the buddy list: Del 1. Press the Buddies soft key on the idle display to get to the Buddy Menu Status screen or press and select Features, Presence, DEF Messages Buddy Status. 3 2. DEF Press More. Do Not Disturb 3. MNO Press Add. 4. 6 Enter the number of the buddy, for MNO example, 7778. 5. WXYZ Press Submit.
WXYZ

If the buddy is added successfully, you are able to scroll to it on the Buddy Status screen. Any contacts added through the buddy list will appear in as a contact in Microsoft Ofce Communicator and Windows Messenger.

1
GHI
PQRS

ABC

ABC

2 5
JKL

4
GHI

JKL
TUV

PQRS

7 7

TUV
OPER

8 8 0

9 9
#

Hold

19

OPER

Troubleshooting
No Dial-Tone Verify power is correctly applied to the SoundPoint IP 500/501 SIP phone: Check that the display is illuminated. Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable). If using inline powering, check that the switch is supplying power to the phone (contact your System Administrator). Verify if dial tone is present on any other audio paths: Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths. If dial tone exists on one of these, connect a different handset or headset to isolate the problem.

No Display, Incorrect Display or Bad Contrast Verify successful outbound or inbound Verify power is correctly applied to the SoundPoint IP 500/501 SIP phone: calling: As No Dial-Tone above. Verify contrast adjustment: Follow the instructions in this User Guide to readjust the contrast to a darker level. Reboot the phone to obtain a default level of contrast (follow the instructions in this User Guide). No Ringing Verify incoming ring setting and volume level: Adjust the ringing level from the front panel using the volume up/ down keys. Check same status of handset, headset (if connected) and through the hands-free speakerphone. No Audio on Headset Verify correct connections: Ensure the headset is plugged into the jack marked Headset at the rear of the phone. Place a call to the phone under investigation. Check that the display indicates incoming call information. Lift the handset. Ensure dial tone is present and place a call to another extension or number. Check that the display changes in response.

Verify successful outbound or inbound calling: As No Display above. Check same status of handset, headset (if connected) and through the hands-free speakerphone.

Ensure the headset amplier (if present) is turned on and/or the volume is correctly adjusted.

20

Sel

No Response from Feature Key Presses Conference Directories Verify phone is in active state: Services Make a call to the phone to check Call Lists for inbound call display and ring1 try 2 to 3 ing as normal. If successful, Buddy Status ABC DEF press feature keys within the call to 4 5 6 My Status access Directory or Buddy Status GHI JKL MNO for example. Redial 7 8 9
ABC DEF GHI JKL MNO PQRS

Del

Press Menu followed by Status and Lines to conrm line is actively Messages registered to the server. Do Not Disturb Reboot the phone to attempt reregistration Sel to the server.
Hold

PQRS

TUV

TUV
OPER

WXYZ

WXYZ
Del

0 is # Display shows Network Down Conference Directories *Link

Verify LANServices cable is properly connected: Check termination at the switch or Call Lists hub (furthest end of the cable from 1 2 the phone). Buddy Status ABC Check that the switch or hub is 4 5 My Status operational (ashing link/status GHI JKL lights) or contact your System Redial 7 8 7 8 Administrator. PQRS TUV
ABC GHI JKL PQRS TUV

OPER

DEF
MNO

DEF

Press Menu followed by Status and Network . Scroll down to verify Messages LAN port is Active. Reboot the phone to attempt reregistration with the server.
Hold
Do Not Disturb

MNO
WXYZ

6 9 9
#

WXYZ

OPER

OPER

Safety and Compliance

Part 15 Rules
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation.

Class B Digital Device or Peripheral

Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 1. Reorient or relocate the receiving antenna. 2. Increase the separation between the equipment and receiver. 3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experience radio/TV technician for help.

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Modications

In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modications not expressly

approved by Polycom, Inc. could void the users authority to operate the equipment.

Installation Instructions
Installation must be performed in accordance with all relevant national wiring rules. LInstallation doit tre excute conformment tous les rglements nationaux applicable au lage lectrique.

Plugs Acts as Disconnect Device

The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. La prise lectrique laquelle lappareil est branch doit tre installe prs de lquipement et doit toujours tre facilement accessible.

Industry Canada (IC)

This Class [B] digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe [B] est conforme la norme NMB-003 du Canada. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.

CE and VCCI Mark

This SoundPoint IP 500/501 SIP is marked with the CE mark. This mark indicates compliance with EEC directories 89/336/EEC and 73/23/EEC.

Polycom Limited Warranty and Limitation Liability

LIMITED WARRANTY. Polycom warrants to the end user (Customer) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller. Polycoms sole obligation under this express warranty is at Polycoms option and
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expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom. Replacement products or parts

may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method

that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycoms expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer.

Exclusions
Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from: Failure to follow Polycoms installation, operation, or maintenance instructions. Unauthorized product modication or alteration. Unauthorized use of common carrier communication services accessed through the product. Abuse, misuse, negligent acts or omissions of Customer and persons under Customers control; or Acts of third parties, acts of God, accident, re, lightening, power surges or outages, or other hazards.

Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMERS SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOMS OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.

Service Agreements
Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product.

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Limitations of Liability
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOMS OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

Disclaimer
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specic legal rights which may vary depending on local law.

Governing Law
This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability. All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to remove) any product identication, copyright or other notices. Polycom, the Polycom logo design, and SoundPoint are trademarks of Polycom, Inc. in the U.S. and various other countries.

Copyright Notice
Portions of the software contained in this product are Copyright (c) 1998, 1999,
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2000 Thai Open Source Software Center Ltd. and Clark Cooper.

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation les (the Software), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED AS

IS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

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Polycom, Inc. 1565 Barber Lane Milpitas, CA 95035

2006 Polycom, Inc. All Rights Reserved. Polycom, SoundPoint, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-11529-001 Rev. B