THE ICFAI UNIVERSITY JAIPUR IBS Business School Course Handout MBA Third Semester: Year 2012-13 Course

Code/No. SL HR 608 1. Instructor-in-charge Instructor(s) : : Course title Training & Development Shweta Jain Room No. 67 Email id: guptashwetajain@yahoo.co.in Mobile No. : +91 9468573177 L P U 3 0 3

2. Scope & Objective of the course: Enable students to develop know how to design, organize, implement and evaluate Training & Development in Organizations. And to familiarize students about various tools and techniques available for making Training & Development more effective. At the end of the course, the student will be able to: Assess the need importance and challenges of Training & Development. Identify the systems approach. Discuss the models and theories of learning. Evaluate the tools and techniques for effective training design and delivery. Design the training evaluation system. Analyze the Training interventions and their impact. Discuss special training for different sectors of industry.

3. (a) Textbook(s): T1 (b) Reference book(s): R1 R2 R3 R4 Training In Organizations Needs Assessment, Development & Evaluation, Goldstein, Irwin L. Wadsworth Publishing Training for Development, Lynton / Pareek . Sage Publication Management & Development - An Evaluation Approach, Virmani, B R. An ISTD Publication Training and Development Strategy, Rathan Reddy, B. Himalaya Publication

(c) Other readings: www.wikipedia.org www.businessballs.com www.citehr.com

COURSE HANDOUT T&D THE ICFAI UNIVERSITY, JAIPUR www.istdtrg.com Case Studies in Human Resource Management Volume VI (IUP) Lecture-wise plan Lecture/ Session Nos. 1 Reference (Chapter/Sec./ Page Nos. (of Text/ Ref. Books)

Learning Objectives Introduction

Topics to be covered Introduction to training, differences of Training and Development, Education and Learning, Areas of Training and Role of Stakeholders. Objectives of Training Assumptions about Training Basic Purposes of Training Functions of Training Benefits of Training Need for Training and Development, Importance of Training and Development in organization; challenges for training. Assessment phase, Training and Development phase, Evaluation Phase, Training administrations, effective usage of instructions in training. Organizational Support for need assessment, Organizational analysis, operational analysis / requirement analysis, individual analysis. Diagnostic meetings, Training Action plan; developing task & task clusters; identifying KSA gaps Individual analysis steps in the ends assessment process. Performance Appraisal and Training Needs, Post Appraisal Interviews and Feedback Learning outcomes , stages of learning Gagnes, Blooms Taxonomy, learning styles, learning principles, challenges to become learning organization

2-3

Need & Importance Of Training & Development

4-5

A Systematic Approach to Training

Case: Employee Training and Development at Motorola Case: Training and Development at Godrej

6-8

Needs Assessment and Analysis

9-11

Individual Analysis

12-14

The Learning Environment

Case: Ritz-Carltons Human Resource Management Practices and Work Culture: The Foundation of an Exceptional Service Organization Case: Enhancing the Credibility of the Training Function: Involving Line Managers in Sales

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COURSE HANDOUT T&D THE ICFAI UNIVERSITY, JAIPUR Training 15-16 Motivational Theories Individual Learning styles & Trainees Motivation To Learn Instructional Approaches Trainee readiness, trainee motivation to learn, motivational theories. An Overview, Traditional Instructional Approaches, modern Instructional Approaches, Internal Training Vs External Training. Emerging training technologies- distance, web based, virtual learning. Orientation training, on the job and off the job training embedded Training, cross training, Action learning, business simulation, assessment centres, Experience Centered Learning. Practical sessions; conducting mock training sessions. Sessions plans, activities, training modules etc. Case: Designing a Training Program: A Training Manager's Dilemma

17-19

20-21

Designing and Conducting Training Program

Case: Toyota Motor Company's Toyota Technical Training Institute in India Conducting Mock Training Sessions for evaluation and reflection

22-23

Trainers Role, Developing Trainers, Training of Trainees Training Evaluation and Measurement

24-26

27-28

Experimental Designs, Internal & External Training Validity, Models of Evaluation. Training in various sectors, becoming a learning Organization

Role of Trainers, Qualities of a good Trainers, Internal Trainer Vs External Training, Training of Trainees Introduction to evaluation process, Introduction to criteria development, choosing criteria measures, The Evaluation of Criteria, Phases of Evaluation, Experimental Designs, Internal & External Training Validity, Models of Evaluation and ROI on Training. Approaches to transfer of learning

Case: Leadership Training and Development at the BBC

29-30

Training in various sectors including Marketing, Banking, BPO, IT, models for becoming learning organization, challenges to become learning organization, etc.

Case: Diversity Training at Toys R Us, Inc.

5. Evaluation Scheme: Component 3|P ag e Duration Weightage Course coverage/ Date/ Time Remarks

COURSE HANDOUT T&D THE ICFAI UNIVERSITY, JAIPUR (hr/min) Individual Assignment --

(%)

Syllabus Announcement date: 10/10/12 Submission date: 17/10/2012 Wednesday 22/10/12 Monday 06/11/2012 Tuesday Announcement date: 22/11/12 Submission date: 26/11/2012 Monday 12/12/2012 Wednesday 10/12/2012 11/12/2012 13/12/2012 Interview and detailed interaction with identified Training Manager and preparation of a Study Report MCQ, Problems & theories Closed book written Examination Library/web research

Session 1-5

Test I Mid Term Examination Individual Assignment

1 hr. 15 min. 90 min

10 20

Session 6-11 Session 1 - 14 Session 17-19

--

Test-II Mock Training Sessions Academic Interaction & Regularity in class End Term Examination

1 hr. 15 min.

6 10

Session 15-23 Session 17-23

MCQ, Problems & theories Conceptual clarity & training skills Evaluated by the instructor in the middle and at the end of the semester Closed book written Examination

continuous 5 Session 1-30 10/1/2013 Thursday

40 TOTAL 100

6. Chamber Consultation Hours: Every Thursday between 5.00 pm to 6.00 pm 7. Make-up Policy: Make up tests will be allowed to the students only in case of genuine circumstances. However, there has to be a prior and proper intimation to the Program Coordinator 8. General: a. Assignments topic will cover the given syllabus but it should be aligned with the current business scenario b. Pre mid- term Test will be of MCQs, conceptual theories and problems. Post Mid-term test shall be of problem and conceptual theories.

Date: _ _ _3-10-2012 _ _ _ _ _ _ Form: GT/2

Name & Signature of I/C

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