THE ICFAI UNIVERSITY JAIPUR IBS Business School Course Handout MBA Third Semester: Year 2012-13 Course

Code/No. SLMS 602 1. Instructor-in-charge Instructor(s) : : Course title Soft Skills II Shweta Jain Room No. 67 Email id: guptashwetajain@yahoo.co.in Mobile No. : +91 9468573177 L P U 3 0 3

2. Scope & Objective of the course: Aim of this course is to give the student knowledge and skills required for running the business and make the student an effective manager with adequate soft skills required for any organization. And also skills required enhancing his/her career. At the end of the course, the student will be able to: At the end of Module-IV the student will be expected, within the context of class room situation, to demonstrate the effective grasp of a range of skills required for business situation and the student will be able to identify and analyze business problems. At the end of Module-V with in the class room situation, the student is expected to examine, describe, demonstrate/illustrate, analyze, and assess the value of the skills for career enhancement to predict their future.

3. (a) Textbook(s): T1 (b) Reference book(s): R1 R2 Soft Skills at Work, Beverly Amer, Cengage Training in Interpersonal Skills, Philips R. Hunsaker, McGraw Hill, 2010

(c) Other readings: www.businessballs.com www.citehr.com www.traininggames.com Lecture-wise plan Lecture/ Session Learning Objectives Topics to be covered Reference (Chapter/Sec./ Page

COURSE HANDOUT SS-II THE ICFAI UNIVERSITY, JAIPUR Nos. 1-2 Goal Setting What Grade/CGPA you are targeting at the end of fourth semester? Write action plan to achieve the target Grade/CGPA. What support facilities for your action plan you need? What feelings and emotions do you have that interfere with your performance? How do you set the Agenda for the negotiation? Communication with difficult people. How do you handle difficult people? How do you recognize and prioritize emotions of other people? Are you competitive or Collaborative during negotiation? Do you greet other and handshake when you meet others? Are you dress conscious in a gathering? Do you know number of people you like to meet? Dou you make notes when others speak? Do you have mindset of being a resource to others? Do you find common interest for discussion? Do you listen and make eye contact during the conversation? How to sell yourself?-appearance, voice modulation, verbal(simple language) Look for the interest of the customer Build on the interest of the customer Show the features & benefits Insist on the time factor to realize the interest Closing the dialogue Get the first impression well Greet others & introduce yourself Body language- speak well

Nos. (of Text/ Ref. Books)

Activity

3-4

Negotiation Skills

Game / Activity

Networking Skills

Activity / Game

Selling Skills

Activity/Game

Etiquettes

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COURSE HANDOUT SS-II THE ICFAI UNIVERSITY, JAIPUR 8-9 Facilitating Skills Dressing sense- appeals to others Practicing: listening, questioning, probing, paraphrasing, dialoging. Use of basic questions what, why, when, where, who and how. What is your attitude as a facilitator? Influencing: How to influence others in a positive manner using verbal and non-verbal techniques? How to identify the situation where influencing is used? Managing physical, emotions and mental states while influencing. Game / Activity

Activity / Game

10-21

Leadership Skills: Influencing Coaching Delegating Empowerment Team Player Leadership Traits

Coaching: Do you like coaching others? How do you coach others? Game / Activity / Role play Role Play

Delegating: What can be delegated? How do you delegate? How to develop others by delegation? What are the delegation? barriers for

Activity / Game

Empowerment: Do you share others? power with Activity

Do you make the most decisions in any situation? Do you allow others to make decisions?

Psychometric Analysis & Activity

Team Player: Are you a team player? What qualities you require to become a team player? Are you /do you: a. Listen to other team members. 3|P ag e

COURSE HANDOUT SS-II THE ICFAI UNIVERSITY, JAIPUR b. Supportive to others. c. Communicate effectively. d. Flexible to accept others.

e. set as an example to others, f. Build relationships.

g. A coach. h. Open and generous.

Leadership Traits: 22-23 Conducting Meetings What are your leadership traits? Why meeting should be conducted? Who has to attend the meeting? Do you know how to develop agendas? How to open meetings? How to close the meetings? How do you evaluate overall meeting? How to stimulate discussion during meeting? Leadership Skills: ability to lead, inspire, carry the team along to help them to achieve groups objectives. Interpersonal Skills: ability to interact with other members of the group. Emotional maturity and balance, more people centric and less self centered. Persuasive Skills: ability to analyze and persuade others to see the problem from multiple perspectives without hurting the other group members. Problem Solving Skills: ability to come out with divergent and offbeat solutions and use ones own creativity. Conceptualization Skills: ability to grasp the situation, take it from the day to day problems. Can you initiate the discussion? Can you listen to others point of 4|P ag e

Activity/ Video conferencing

24-27

Group Discussion Skills

Activity (conduct GDs)

COURSE HANDOUT SS-II THE ICFAI UNIVERSITY, JAIPUR view? During discussion: - Are you natural? - Do you speak to the point? - Are you loud and aggressive? - Do you interrupt other speakers? - Do you change opinions frequently? - Do you emotionally outburst? 28-29 Interview Skills Are you aware of first impression in an interview? How do you walkup to interview room? Are you aware of how to enter the interview room? How do you approach the interview members? What should be your sitting posture in the interview room? What should be your body language? Are you nervous, insecure, and defensive, anger, dominant, disbelief, discomfort, and disagreed, disgust? What is a CV? Who needs a CV? How does a CV differ from Resume? What makes a CV stand out? Does your CV reflect your profile? How descriptive is your CV? How do you get start with your CV?

Role play / Demo

30

CVs Preparation

Discussion on sample CV

5. Evaluation Scheme: Component Role Play Presentation Duration (hr/min) 5 mins. Each group 5 mins. Each individual Weightage Course coverage/ Date/ Time (%) Syllabus Negotiation Skills 3-10-2012 5 Session 3-4 5-10-2012 5 Selling Skills Session 6 9-10-2012 10-10-2012 Remarks Situations proposed by facilitator Situations proposed by facilitator

Presentation based on learnings from 5 mins. novel / movie / Each mythological individual extraxt 5|P ag e

Leadership Skills Session 10-21

22-10-2012 23-10-2012

COURSE HANDOUT SS-II THE ICFAI UNIVERSITY, JAIPUR Mid Term 90 min Examination In-basket Exercise

20 5

Session 1 - 15 Conducting Meetings Session 22-23 Group Discussion Skills Session 24-27 Interview Skills Session 28-29

05-11-2012 Monday 26-11-2012 11-12-2012 12-12-2012 20-12-2012 21-12-2012 22-12-2012

Role Play / Mock GD Mock Interview

8 Academic Interaction & Regularity in class End Term Examination TOTAL

continuous 5 Session 1-30 05-1-2013 Saturday

40 100

Closed book written Examination Resource and In-tray material to be proposed by facilitator To be observed and evaluated by Guest Faculty To be observed and evaluated by Guest Faculty Evaluated by the instructor in the middle and at the end of the semester Closed book written Examination

6. Chamber Consultation Hours: Every Friday between 5.00 pm to 6.00 pm 7. Make-up Policy: Make up tests will be allowed to the students only in case of genuine circumstances. However, there has to be a prior and proper intimation to the Program Coordinator 8. General: a. Assignments topic will cover the given syllabus but it should be aligned with the current business scenario b. Pre mid- term Test will be of MCQs, conceptual theories and problems. Post Mid-term test shall be of problem and conceptual theories.

Date: _ _ _3-10-2012 _ _ _ _ _ _ Form: GT/2

Name & Signature of I/C

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