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The International Environment: Presentation prepared by Culture, Diversity, and Ethics Susan Bandias Charles Darwin University
Learning Objectives
Identify the components of the internal environment and discuss their impact on organisations.
Discuss the primary charateristics and determinants of an organisations culture and how the culture can be managed.
Identify the main dimensions, cause and impacts of workforce diversity and discuss the strategies and approaches to diversity management. Describe managerial ethics and CSR and discuss how they can be managed in organisations.
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An organisations internal environment consists of conditions and forces within the organisation. Its major components include its
owners board of directors and governance structure employees and organised labour organisations culture
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Organisational Culture
The set of values that helps an organisations stakeholders understand what it stands for, how it does things and what it considers important. Links to organisational identity, reputation and aspirations. Supports organisational objectives => shape overall effectiveness and long-term success. Plays a major role in shaping the behaviour of managers .
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1. Innovation and risk taking 2. Attention to detail 3. Outcome orientation 4. People orientation
5. Team orientation
6. Aggressiveness
7. Stability
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Determinants of Culture
Understand the determinants of culture. Decide if the culture needs to be maintained or changed.
If the culture is to be maintained reinforce it with symbols, ceremonies, reward and modelling.
If it is to be changed be clear about how. External change agents may help.
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Managing Diversity
When members of a group or organisation differ from one another along one or more important dimensions such as age, race, sex or ethnicity. First level dimensions: visible and impossible or difficult to change. Secondary dimensions: less visible and more variable, more control.
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A source of conflict
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Australia
New Zealand
South Africa
India
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Understand the nature and meaning of diversity Empathise with others: Ethnocentrism Overcome prejudice: Stereotypes Communicate openly
Non-legislative approaches
Productive diversity: multual benefit
An individuals personal beliefs regarding what is right and wrong, good or bad
Code of conduct (must): A statement of obligations imposed by an organisation on its employees in addition to specific duties imposed by legislation.
Code of ethics (should, ought): A formal written statement of the values and ethical standards that guide a companys actions.
Social obstruction: ignore and transgress legal and ethical responsibilities. Social obligation: fulfill all legal and ethical requirements, and nothing more (legal/ethical compliance) Social response: fulfill legal and ethical requirements, with extra contributions to community (philanthropic giving) Social contribution: fulfill legal and ethical requirements, with proactive assistance to community.
Take-home messages
Review the key points of lecture 3 Read chapters 3 and 5 of the textbook (chapter 4 is optional) Work on sections 2 and 3 of the team project Present these two sections next week