Gitam Institute of Management MBA Trimester II 2013 2014 Organizational Behavior I Credits: 2.0 Course Instructor: Prof.

. Ashok Karri Introduction Practicing managers have long understood the importance of interpersonal skills to managerial effectiveness. Till about three decades ago, most business schools focused on the functional aspects of management specifically finance, accounting and quantitative techniques. Though Organizational Behavior was a core course right from the inception of the MBA program, the focus was essentially on gaining a psychologically understanding of human behavior, and not on acquiring usable skills. In the last two decades, academia has come to realize the importance that an understanding of human behavior to managerial effectiveness. The course focuses majorly on conceptual knowledge, with emphasis on analytical and presentational skills. Learning Objectives 1. Gain an overall perspective on human behavior in the work place 2. Demonstrate the importance of interpersonal skills in the work place Pedagogy Lectures, Case Analysis, Presentation. Evaluation Term End Examination 60% Case Analysis/Case Presentations/Classroom Participation 20% Quizzes 20% Text Book : S P Robbins, T Judge & N Vohra, Organizational Behavior 14th Edition, Pearson Education, 2012 No. of Class Sessions: 20

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S No. 1 2 3

Session Focus & Pedagogy/Activity Coverage Introduction/Overvie Lecture w of Course What is OB? Lecture/Self Learning Activity Intro. To Case Method Case Discussion

Txt Chapter

4 5

7 8

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Ch.1; pp.4-12 Case: Workplace Violence Foundations of Ind. Lecture Ch.2 Behavior pp.36-50 Ability Lecture Ch.2 pp. Read Case on 47-50 Job Satisfaction pp.84 Attitudes Case Presentation, Ch.3 pp. SAL-pp.66 Lecture, 66-69 Discussion Job Satisfaction Case Presentation, Ch.3 Read Ch.5 Discussion pp.74-80 Personality Lecture Ch.5 pp.124142 Values Exercise, Ch.5 SAL Am I Discussion pp.124Narcissist? 142 Perception Lecture Ch.6 SAL-Gender pp.160Role 170 Perceptions; Perception & Decision Case Discussion Ch.6 Making (pp.184) pp.160170 Motivation Lecture, Case Ch.7 Discussion pp.192214 Motivation Lecture, Case Ch.7 Discussion pp.192214 Read pp.224 Case

Exercise/Assign ment Read Case pp.32 Self Assessment Library Ex.1 Read Ch.2

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12

13

Case pp.222

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Motivation Applied

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Ch.8 pp.228248 Motivation Applied Discuss, Lecture Ch.8 pp.228248 Foundations of Group Lecture, Case Ch.9 Behavior Stages of Discussion pp.262Group Dev. 285 Group Properties, Lecture, Case Ch.9 Discussion pp.262285 Group Decision Lecture, Case Ch.9 Making Discussion pp.262285 Leadership Lecture Ch.12 pp. 360-370 Theories of Leadership Case Discussion

Discuss, Lecture

Case: pp.255

Case pp.293

Case pp.294

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SAL What is my leadership style? Ch.12 pp. Case pp.395 360-370

Gitam Institute of Management MBA Trimester II 2013 2014 Organizational Behavior I Credits: 2.0 Course Instructor: Prof. Ashok Karri Introduction This courses essential focus is on gaining an in depth understanding of the impact of the organization structure, organizational culture and change on individual behavior at the workplace. Gaining an understanding and a perspective on these global implications should result in beneficial results in terms of managerial effectiveness and performance. Learning Objectives 1. Gain an overall perspective of the impact of structure, culture and change on individual performance 2. To understand the exercise of power and politics within the organization 3. To understand the nature of conflict and its resolution Pedagogy Lectures, Case Analysis, Presentation. Evaluation Term End Examination 60% Case Analysis/Case Presentations/Classroom Participation 20% Quizzes 20% Text Book : S P Robbins, T Judge & N Vohra, Organizational Behavior 14 th Edition, Pearson Education, 2012 No. of Class Sessions: 20

Date

S No. 1

Unit

Session Focus & Coverage Unit I: Power & Contrasting Politics Leadership and Power

Pedagogy/ Activity Lecture, Exercise (SAL), Discussion Unit I: Power & Politics Power Case Politics in Action

Txt Chapter Ch.14 pp.404422

Exercise/Assi gnment Case pp.431

5 6

10

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Ch.14 pp.404422 Comprehensive Power & Arnold Case Case 1 Personality Schwarzen Reprints egger Sanghi Leader? Unit II: Conflict & The Conflict Lecture Ch.14 SAL Whats Negotiation Process my negotiation style? Unit II: Conflict & Negotiation Discussion Negotiation Comprehensive Conflict & Group Are Five Case Case 2 Behavior Heads Reprints Better Sanghi Then One? Comprehensive Conflict & Group Are Five Case Case 2 Behavior Heads Reprints Better Sanghi Then One? Unit III: What is Lecture Ch.15 Case pp.500 Foundations of Organizational Organization Structure? Structure Unit III: Organizational Lecture Ch.15 Foundations of Designs Organization Structure Unit III: Organizational Case Ch.15 Foundations of Designs Discussion Organization Structure Unit III: New Design Lecture, Ch.15 Foundations of Options Presentatio Organization n Structure

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Comprehensive Case 3

Organization Structure

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Comprehensive Case 3

Organization Structure

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Unit IV: What is OC? Organizational Culture Unit IV: Cultures Organizational Functions, Culture Creating a Culture, How employees learn culture Unit V: Forces for Organizational Change, Planned Change Change, Resistance to Change Unit V: Managing Organizational Organizational Change Change Unit V: Work Stress and Organizational its management Change Comprehensive Leadership, Case 4 Personality, Organizational Change, Culture Comprehensive Leadership, Case 4 Personality, Organizational Change, Culture

Indian Railways: A Turnaroun d Story Indian Railways: A Turnaroun d Story Lecture, Discussion Case Discussion, Lecture

Case Reprints Sanghi Case Reprints Sanghi Ch.16 Case pp.529

Ch.16

Lecture, Discussion

Ch.17

Case Discussion Exercise, Discussion Apples Beethoven

Ch.17

Ch.17

Case Reprints Sanghi Case Reprints Sanghi

Apples Beethoven

Gitam Institute of Management MBA Trimester II 2013 2014 Business Communication Credits: 2.0 No. of Class Sessions: 20

Course Instructors: Prof. Ashok Karri, Dr. Manju Jose Introduction Communication skills have emerged as the most powerful set of skills to possess for accelerating ones career trajectory and speed of accomplishment in every walk of life. To prepare youselves for a rewarding career in the broad field of management, it is even more essential to acquire, practice and exhibit high levels of communication skills in every situation. Writing makes a person perfect. It is an important part of communication skills in the hands of budding managers and leaders. Business communication is the kernel of every human activity and endeavour. Its importance must go home to every budding manager and leader. It is a skill and must be acquired in all sincerity so as to lay a sound foundation for building the future of every manager. In additon to writing and oral skills, the course imparts crucial inputs in understanding and improving interpersonal skills, to enable the manager to forge and build a sound foundation of interpersonal work relationships. The course focuses on knowledge building as well as specific skill development equally. Learning Objectives 1. To acquire skills in enhancing the appearance and presentation of business correspondence 2. To recognize the organization, structures, and characteristics of basic business letters. 3. To learn the preferred format for good written reports 4. Gain an overall perspective on human communication in the work place 5. Demonstrate the importance of interpersonal skills in the work place 6. To understand the nature of business communication in temrs of business language, letter, memo, and report-writing

Pedagogy

Instructional Strategies 1. Lectures 2. Collaborative activities 3. Group and/or individual oral presentations 4. Group and/or individual writings 5. Internet 6. E-mail 7. Library resources The course requires the use of library resources, the internet, audiovisual materials, and other supplementary materials prepared by the professor. Lectures, Case Analysis, Presentation, and Exercise Evaluation Text Book : 1. Jerry Wofford, Edwin Gerloff and Robert Cummins, Organizational Communication The Keystone to Managerial Effectiveness (Reading Material) 2. Lehman, Dufrene and Sinha BCOM An innovative Approach to Learning and Teaching Business Communication Cengage Learning Delhi, 2011. S No Unit Session Focus and coverage Activity/Pedag ogy Chapter of the book and Supplementary Text to be referred a. Chapter 1 Assignme Date & time of nt & Assignment Weight Submission age

Unit I

Scope of Communicatio n &Process of communicatio n

a. Lecture b. Video Organiz ational Commu nicatio n Types of Lecture and a. chapter 1 Communicatio discussion Resource n Activity Mapping Types of company structure Strategic Lecture and Case Relevance of discussion on Study

Communicatio Case Study n communicati on Failure

Unit II

Unit II

Business Corresponden ce What is Memo? Types of Memo Format of Memo Email Email Etiquette Email format

Lecture &Video Writing for Business

Material will be prepared by the faculty

titled Shopkee per gives life to Save People, No Model in Sight " Reading & Writing Internal communi cation Memos

Lecture &Video Writing for Business

a. Chapter 5 b. usage email and instant messaging in business communication

Speaking , Writing & Listening Internal communi cation Email Writing

Unit II

Unit II

What is Business Letter? Layout of Letters Plans of business Letter Direct Request Plan & neutral Messages Types of Good News letters

Lecture & Video Writing for Business

A .Chapter 6 b supplementary material prepared by the faculty Lay out of letters

Lecture And Case discussion Ordering Goods

a. Chapter 6 b.

Group Assignme nt Project To find out template s for writing different types of

neutral and good news business letter 8 Unit II In Direct Request Plan & Buffer types of bad news letters Persuasive Letters a. Outline of Persuasive AIDA b. Types of sales letters Business Application a. The Art of Makin ga Propos al b. Types of Propos als A. Report Writin g B. Charac teristic s of Report writing C. Types of Report writing Lecture and discussion on how to use buffers in different situations Lecture and discussion on AIDA approach on designing a Sales letter a. Chapter 7

Unit II

a. Chapter 8

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Unit III

Lecture and discussion on Sample Proposal letter by Ms Ratna Kapoor on Persuasive Consultation

a. .Chapter 12 b Material will be prepared by the faculty

Group assignme nt on Promotin g a brand and to submit a report Group Assignme nt and role play on Various Proposal Making

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Unit III

Lecture and Writing for Business Video

a. Chapter 12

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Unit III

Date

S No. 1

a. Differe nce betwe en Formal Report s and Inform al Report s b. Defere nce betwe en short Report and Long Report s( Project Report ) Unit Unit IV

Lecture and Writing for Business Video and Discussion on Case : Survey Report for India Representative office of HRC Business School France

a. Chapter 12 b. Additiona l Material by faculty

Collabora tive Assignme nt on Report writing

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Unit IV Unit IV Unit IV

Unit V

Unit V

Session Focus & Coverage Communicatio n & Management Human Comm. Process Comprehensiv eCase Foundations for I.P. Comm. Intrapersonal Variables Interpersonal Relationships Models Interpersonal Relationships Johari Window

Pedagogy/Activit Txt y Chapter Lecture Wofford Ch.1 Lecture Farrow Bentwick Lecture Ch.3 & pp.46 Ch.6

Exercise/Assignme nt

Case: Farrow & Bentwick pp. 46

Lecture, Case Ch.8 Discussion Lecture Ch.8

Read Ch.8

Unit V

Unit V

Interpersonal Lecture Relationships Transactional Anaylsis Gateways to Lecture Effective Comm.

Ch.8

Ch.11