Best Sales and Service Staff Evaluation Form

Employee Name: Thangaraj.C

Designation:Waiter

D.O.J: 22-03-2012

S.
Outstanding
Creteria for selecting an award for Above Target Sales & Service
No

Yrs.of Exp.: One

Excellent

Very Good

Average

1 CUSTOMER CARE
Attitude towards Guest

Yes

Customer Receiving

Yes

Conversation with the Guest

Yes

Response to the Guest

Order taken (Knowledge about Food Products)
Able to answer difficult questions
Effectively learns new skills
Maintains up-to-date job related information

Yes

Service Quality (Provide food an appropriate time)

Yes

Yes

Zero Customer Complaint

2 BEHAVIOUR

Yes

Attendance
(Reports to work on time,
Communicates schedule changes promptly to supervisor,
Maintains regular attendance)

Yes

Grooming

Yes

Leave Taken (With Prior approval from Supervisor)

Yes

Co ordination with co workers

Analytical Thinking
Approaches problems by using a logical approach

Yes
Yes

3 ACTIVITIES
Reportability to the Supervisor
Communication Process
(Seeks to clarify and confirm the accuracy of their
understanding of unfamiliar or vague terms and
instructions
Makes oral and written communication clear and easy to
understand
Assesses and takes steps to improve ability to communicate
(written and verbal) so ideas and consultations are
conveyed
with precision and efficiency)
Interpersonal Skills
Interacts positively with a variety of people in different
situations
Accepts and acknowledges suggestions from others
Works cooperatively and effectively with others to achieve
unit goals
4 WORK HABITS

Yes

Yes

Yes

Below
Average

The manner in which an employee conducts his or herself in

the working environment.

Yes

Displays professionalism

Yes

Demonstrates effective time management skills

Yes

Shows positive attitude

Yes

Meets productivity standards

Yes

INTEGRITY
5 Demonstrates a concern that one be perceived as Credible,
reputable, reliable, trustworkty etc.

Yes

6 Product Sales Promotion

Yes

7 Guest Comments about Employee

Yes

8 No.of Cover done

Yes

9 Sales Value / average per cover

Yes

10 New Products Sales Promotion

Yes

11 KOT Follow up

Yes

12 Co ordination with Cashier & Kitchen Staffs

Yes

Total Score

5 - Outstanding
4- Excellent
3- Very Good
2- Average
1 - Below Average
NA - Not Applicable
* Attach Separate spread sheet for Sales, NOC and APC reports for assessment.

Bell Hotels(p)Ltd - Steward Sales Analysis -Summary

From :

Steward
CUSTOMER

01/04/12

No of Bills

To :

Covers

31/03/13

Bill Value

APC

46544.00

58635.00

12259144.00

209.08

RAJ

6027.00

19066.00

4276058.00

224.28

PRABHAKARAN

5840.00

18926.00

3588922.00

189.63

GANESAN

9961.00

20469.00

3516902.50

171.82

KUMAR

5400.00

17128.00

3497967.00

204.23

THANGARAJ

7608.00

15824.00

2831843.50

178.96

SARAVANAKUMAR

5849.00

14005.00

2599313.00

185.60

MANI

4070.00

13884.00

2381658.00

171.54

RAJENDRAN

7078.00

16705.00

2171910.00

130.02

KARUPPASAMY

3353.00

11102.00

2119871.50

190.95

Raja.M

5499.00

12776.00

2087209.00

163.37

Shanmugam

4731.00

11648.00

2006360.00

172.25

Muniappan

3061.00

9009.00

1790009.00

198.69

SYED

1341.00

7127.00

1734826.00

243.42

SATHISH

2987.00

7956.00

1510404.00

189.84

LATHA

5641.00

11929.00

1444854.00

121.12

VELMURUGAN

2689.00

8030.00

1433778.00

178.55

PARTHIPAN

3546.00

8237.00

1371299.50

166.48

Senthil

1183.00

4219.00

1172418.00

277.89

VANITHA

3662.00

7847.00

1075794.50

137.10

PANDIAMMAL

2896.00

7223.00

1021311.00

141.40

Robert

2331.00

5314.00

976286.00

183.72

SUNDAR

1764.00

4438.00

892561.50

201.12

585.00

1987.00

499580.00

251.42

1063.00

2845.00

460755.00

161.95

Balaji
Meenatchi

RAM

884.00

2486.00

439688.50

176.87

Sankar

1295.00

3504.00

402838.50

114.97

PALANI

485.00

1612.00

338281.00

209.85

SARAVANAN

505.00

1724.00

295962.00

171.67

Suresh

506.00

1388.00

286662.00

206.53

David

515.00

1375.00

240731.00

175.08

SUDALAI

511.00

1520.00

218012.00

143.43

RAMAR

334.00

850.00

184855.00

217.48

JEY

211.00

546.00

101738.00

186.33

Venkat

190.00

368.00

72239.00

196.30

KRISHNAN

67.00

107.00

19180.00

179.25

KARTHICK

8.00

19.00

3690.00

194.21

150220.00

331828.00

61324912.00

184.81

Total