Académique Documents
Professionnel Documents
Culture Documents
Page 1 of 2
Number of Notification : Schneider Electric Plant :
Date of Notification (dd/MM/YYYY) :
0
0 1/0/1900
0
0 Fax number : 0
Dear Sir, We inform you that the batch referenced in the attached form does not conform to our Quality specifications for this part. Our process for managing this issue and for preventing its re occurrence is the completion of our 8D process. The process described in the "Key + Process Flow Diagram" sheet summarises the '8 D process' actions to be taken, the owner and the timescales for completion. (A fixed cost of Euros for administrative management of this non conformity will be sent through a credit note marked for your attention.) We thank you for your commitment to solve this problem, to prevent it from reoccurring and to help us to continuously improve the Quality performance of our Supply Chain.
Best Regards,
Supplier distribution copies : Quality Manager Attached documents: Non Conformity description+Part disposition sheet Pictures G8D Report 5 Why sheet (3)
Service Gestion Indus & Logistique SBG Service Qualit SBG Bruxelles
Traabilit de la livraison
SC S
Supplier Name : Sender : Phone Number : E-Mail Address : Supplier Number / DUNS : Phone Number : Fax number :
Part Number
Revision Level
Part Name
Delivered Quantity What is the non-conformity ? Which specification is not met? Why is it a problem ? What are the effects of the failure? Who detected the defect ? Where has it been detected ? How has it been detected ? When has it been detected ? Other useful information to share How many defective parts ? Actually observed Estimated Defective Rate
Quarantined, waiting for supplier's decision Has been USD Has been sorted/reworked for production needs Quantity sorted/reworked Cost of sorting/rework (if known at the time consignement mail) used in production before the non conformity was discovered
USD
Warning: A credit note of the total value will be sent to you separately. Answer from the supplier regarding logistic aspect
The concerned batch(es) must be scrapped by Schneider The concerned batch(es) will be sorted/reworked at the suppliers expenxe by The concerned batch(es) will be removed by the supplier (at his expense) before After this date, the batch(es) will be returned at the expense of the supplier (invoiced separately).
The mail reception is equal to an electronical signature
1/14/1900
Distribution
Buyer - Plant Logistic Manager - Plant Quality Manager - Plant Financial Manager Traabilit de la livraison Service Gestion Indus & Logistique SBG
Service Qualit SBG Bruxelles
SC S
SC
SUIVI DE NOTIFICATION DE
ALERT
Name
Location
E-Mail Address
Phone Number
Discipline 1
Position
Cross-Functional Team : The supplier describes the team that will lead problem analysis and assign responsabilities for corrective action
Name Team Role
Sponsor G8D Team Leader Team member Team member Team member
E-Mail Address
Phone Number
Discipline 2
What is the non conformity ? Why is it a problem ? Who detected the defect ? Where has it been detected ? How has it been detected ? When has it been detected ? How many defective parts ? Occurrence (ppm)
Define the non-conformity: Description of the non conformity (automatic copy of informations from NC description sheet)
0 0 0 0 0 1/0/1900 0 0
Out of
parts inspected
3.2 What Actions are taken in the supplier plant to guarantee that from now on, ONLY conforming material is shipped by customer (includes WIP + all stock) What Who When
3.3 What Actions are taken in other locations (sub-contractors plants) to guarantee that from now on ONLY conforming material is shipped by customer? What Who When
Sorting date
Who
Identified pieces OK
Containment Approval :
Supplier commitment Approved by : Date :
4.2 Why did the Non Conformity Occur ? Only the root cause has to be reported here (To be filled in after "5 Why (O)" sheet has been filled in)
4.3 Why were you not able to Detect the Non Conformity ? Only the root cause has to be reported here (To be filled in after "5 Why (D)" sheet has been filled in)
4.4 Why did your Management System allow the root cause to happen ? Only the root cause has to be reported here (To be filled in after "5 Why (MS)" sheet has been filled in)
4.5 Have you reproduced the defect with root cause identified ?
When
Done
When
Done
Discipline 6
Verify Corrective Actions Implementation and Effectiveness (will be done jointly with Schneider upon Schneider request)
Who When Done
6.1 Supplier will provide evidence of implementation of Corrective Actions described above : What 12345-
Preventive actions definition and implementation (To be filled in by the supplier within 2 months)
Discipline 7 Identify and Implement Permanent Preventive Actions
=S= Entity 7.1 Is this problem likely to occur on other parts/products that you supply to Schneider Electric ? =S= Entity Parts Parts
7.2 How will you extend the corrective actions to prevent occurrence of the root cause on these other parts ? What will be done Who 1237.3 How will you extend the corrective actions to improve detection of the non-conformity if it is still to occur ? What will be done Who 123-
When
Done
When
Done
Claim closure
Discipline 8 Individual and Team Recognition
Date :
Prepared by :
As a check for consistency, we can read the why's backward towards the problem statement with a "therefore"
Why C2 Therefore
+
Why Why
Therefore
Therefore
Approved by :
As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".
Why C3 Therefore
Why C4 Therefore
Why
Therefore
+
Why Why
+
Why
Therefore
Therefore
Therefore
C5
Corrective Acton A1 A2 A3 A5 A6
Owner
Due Date
Date :
Prepared by :
As a check for consistency, we read the why's backward toward problem statement with a "there
Why D2 Therefore
+
Why Why
Therefore
Therefore
Prepared by : As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".
Approved by :
Why D3 Therefore
Why D4 Therefore
Why
Therefore
+
Why Why
+
Why
Therefore
Therefore
Therefore
D5
Corrective Acton B1 B2 B3 B5 B6
Owner
Due Date
5 Why : Management Sy
Date : Prepared by :
Why did your management System allow the root cause to happen?
As a check for consistency, we read the why's backward toward problem statement with a "there
Why
S1
S2
Therefore
Therefore
+
Why Why
Therefore
Therefore
Why
Why
Why
S3
S4
Therefore
Therefore
Therefore
+
Why Why
+
Why
Therefore
Therefore
Therefore
S5
Corrective Acton C1 C2 C3 C5 C6
Owner
Due Date
Color Key used in this Excel Document (all sheets) Information to be provided by Schneider Information to be provided by the supplier Copy/paste cell: do not change the formalue in it. Titles, giving general instructions GLOBAL Process Flow Diagram Actions Schneider Fill in NC description + Part disposition sheet R Fill in pictures R Fill in the header of 8D Report (Schneider Contacts) R Fill in Notification letter R send the template to the supplier R Fill in 8D Report :discipline 1(Supplier Team) Fill in 8D Report :discipline 3 (Containment action) send the updated template to Schneider Review and Approve Containment action :discipline 3 R send the updated template to the supplier R Fill in NC description + Part disposition sheet Fill in 5 why (O): Occurrence Root cause analysis (RCA) Fill in 5 why (ND): Non Detection Root cause analysis Fill in 5 why (MS): Management System Root cause analysis Complement 8D Report : discipline 4 (Root Cause Analysis) Complement 8D Report : discipline 5 (Corrective Action) Complement 8D Report : discipline 6 (Corrective Action Verification Plan) send the updated template to Schneider Review and Approve RCA + Corrective Action:discipline 4 + 5 + 6 R send the updated template to the supplier R IMPLEMENT ACTION PLAN Complement 8D Report : discipline 7 (Preventive Action Plan) Complement 8D Report : discipline 8 (Propose Claim Closure) send the updated template to Schneider Review and Validate Efficiency of actions :discipline 7 + 8 R sign claim closure and share the updated template with the supplier R
Revision Index: V1-2: 1st release for use Revision Index: V1-2-1: Modification of Notification Letter
Supplier
Step 1
R R R
R R R R R R R R
2 WEEKS Step 3
5 DAYS R R R R R
Hussey Supplie
Containment Action < 2 days Claim Notification
Non-conformity
Reminder
Number of Notification : RMA no. : Supplier Name : Supplier Number : Non Conformity Severity : Place of detection : 0 0 0 Quality
C Position
Quality contact Supply Chain contact Supplier Leader Other( SQME, SSCME, .)
Name
Discipline 1
Position
Discipline 2
What is the non conformity ? Why is it a problem ? Who detected the defect ? 0 Where has it been detected ? 0 How has it been detected ? 0
When has it been detected ? 1/0/1900 How many defective parts ? 0 Occurrence (ppm) 0
3.2 What Actions are taken in the supplier plant to guarantee that from now on, ONL What
3.3 What Actions are taken in other locations (sub-contractors plants) to guarantee t What
Containment Approval :
Approved by : Date :
4.1 Where in your global manufacturing process did the root cause occur? (supplier t
4.2 Why did the Non Conformity Occur ? Only the root cause has to be reported here
4.3 Why were you not able to Detect the Non Conformity ? Only the root cause has to
4.4 Why did your Management System allow the root cause to happen ? Only the roo
4.5 Have you reproduced the defect with root cause identified ?
5.1 What are your Corrective Actions to prevent the root cause of Non-Conformity fro What 1235.2 What are your Corrective Actions to improve Detection of Non-Conformity if it is What 123-
5.3 What changes will you implement in your Quality Management System to avoid r What 12-
3-
Discipline 6
6.1 Supplier will provide evidence of implementation of Corrective Actions described What 12345-
7.1 Is this problem likely to occur on other parts/products that you supply to Schneid =S= Entity Parts
7.2 How will you extend the corrective actions to prevent occurrence of the root cau What will be done 1237.3 How will you extend the corrective actions to improve detection of the non-confo What will be done 123-
Discipline 8
Approved by : Date :
E-Mail Address
The supplier describes the team that will lead problem analysis and assign responsabilit
Team Role
Sponsor G8D Team Leader Team member Team member Team member
E-Mail Address
Out of
parts inspected
ntainment Actions: Guarantee that the defective material will not reach Schneider
me defect (in transit or already received by customer, based on traceability data ? Shipped when Quantity
at from now on, ONLY conforming material is shipped by customer (includes WIP + all stock) Who When
lants) to guarantee that from now on ONLY conforming material is shipped by customer? Who When
Sorting date
y did the non conformity occur, why the supplier did not detect it?
s to be reported here (To be filled in after "5 Why (O)" sheet has been filled in)
the root cause has to be reported here (To be filled in after "5 Why (D)" sheet has been filled in)
appen ? Only the root cause has to be reported here (To be filled in after "5 Why (MS)" sheet ha
nt System to avoid recurrence of the problem (lessons learned for the future) ? Who
Implementation and Effectiveness (will be done jointly with Schneider upon Schne
Who
Claim closure
gnition
comments : Validated by : Supplier Quality Manager Date :
Revision no. : 0
Address
Phone Number
Address
m NC description sheet)
each Schneider
by customer?
Who
Identified pieces OK
er possible) When
Done
When
Done
When
Done
within 2 months)
When
Done
When
Done