Manual TOPAZ Oficial para Distribuidores

Getting Started Guide
Versin Preliminar 1.0
MANUAL SOLO PARA DISTRIBUIDORES A

(Distribucin Confidencial y Restringida)
EL PRESENTE DOCUMENTO ES PRELIMINAR Y PROVISORIO. EN CONSECUENCIA PODRIA TENER DISCREPANCIAS CON EL EQUIPO TOPAZ ADQUIRIDO.
ORIGINAL
CLAUSULA DE CONFIDENCIALIDAD
DECLARACION JURADA Mediante la presente me comprometo a no hacer uso indebido y respetar la propiedad intelectual del siguiente documento y no realizar copias ni entregar esta documentacin a terceros sin ser autorizados por escrito. EL PRESENTE DOCUMENTO ES PRELIMINAR Y PROVISORIO. EN CONSECUENCIA PODRIA TENER DISCREPANCIAS CON EL EQUIPO TOPAZ ADQUIRIDO.
NOMBRE R.U.T. RAZON SOCIAL
........................................................................................................... ........................................................................................................... ..................................................................... FECHA .........................................
N FACTURA (EQUIPAMIENTO)........................... TELEFONO TEL. CELULAR
............................................................................................................ ............................................................................................................
.................................................................. NOMBRE
....................................................... FIRMA DE ACEPTACION
COPIA
CLAUSULA DE CONFIDENCIALIDAD
DECLARACION JURADA Mediante la presente me comprometo a no hacer uso indebido y respetar la propiedad intelectual del siguiente documento y no realizar copias ni entregar esta documentacin a terceros sin ser autorizados por escrito. EL PRESENTE DOCUMENTO ES PRELIMINAR Y PROVISORIO. EN CONSECUENCIA PODRIA TENER DISCREPANCIAS CON EL EQUIPO TOPAZ ADQUIRIDO.
NOMBRE R.U.T. RAZON SOCIAL
........................................................................................................... ........................................................................................................... ..................................................................... FECHA .........................................
N FACTURA (EQUIPAMIENTO)........................... TELEFONO TEL. CELULAR
............................................................................................................ ............................................................................................................
.................................................................. NOMBRE
....................................................... FIRMA DE ACEPTACION
Contents
What is the Topaz?...........................................................................................................................................3 Outside lines ..................................................................................................................................................3 Topaz System Telephones ............................................................................................................................4 Normal Telephones........................................................................................................................................4 System Connection Diagram ..........................................................................................................................5 Installation Procedure......................................................................................................................................6 1- Unpack the System. .....................................................................................................................................7 2- Replacing an Existing Telephone System.................................................................................................8 3- Wall Mount the Topaz system.....................................................................................................................9 4- Connect the Telephones ...........................................................................................................................11 Connecting the 64 Button Consoles ............................................................................................................14 Connecting the 24 DLS Consoles................................................................................................................16 Key Telephone Leg Assignment ..................................................................................................................18 Key telephone Wall Mounting ......................................................................................................................19 5- Connect the Exchange Lines ....................................................................................................................22 6- Connect the Power & System Start Up ....................................................................................................23 7- Test the System..........................................................................................................................................25 8- Configure the Topaz ..................................................................................................................................27 Time & Date Setting .....................................................................................................................................30 Telephone Ringing Assignment. ..................................................................................................................31 Example Configuration.................................................................................................................................34 Telephone Ringing Style..............................................................................................................................35 Internal Call Ringing Mode...........................................................................................................................35 Outgoing Exchange Line Access .................................................................................................................36 Caller ID .......................................................................................................................................................38 Recall for Normal Telephones .....................................................................................................................40 Department Groups .....................................................................................................................................41 Create an Internal Paging Group .................................................................................................................44 9- Install Optional Equipment........................................................................................................................45 10- Power Fail Options...................................................................................................................................45 Power Fail Options when the 64 Button Console is also Installed ..............................................................46 Use the External Backup Battery to connect to each Topaz KSU...............................................................46 Administrators User Guide............................................................................................................................48 Receiving Internal Calls ...............................................................................................................................48 Calling another Telephone...........................................................................................................................48 Receiving Outside Calls ...............................................................................................................................49 Placing an Outside Call................................................................................................................................49 Placing a Call on HOLD ...............................................................................................................................49 Transferring a Call to a Co-Worker ..............................................................................................................50 Function Keys ..............................................................................................................................................51 Telephone Names........................................................................................................................................54 Call Forward.................................................................................................................................................55 Call Pickup ...................................................................................................................................................56 Do Not Disturb..............................................................................................................................................57 Paging Internal ..........................................................................................................................................58 System Time ................................................................................................................................................59 Telephone Book ...........................................................................................................................................60 To Access the Other Features. ....................................................................................................................61 Glossary ..........................................................................................................................................................62
Topaz Getting Started Guide
Topaz System What is the Topaz?

The Topaz system consists of a main unit with a base board pre-installed. The Topaz telephone system will allow the connection of up to three exchange lines plus eight telephones. The eight telephones can be either Topaz system telephones or normal telephones. It can accommodate optional parts to expand the system or connect ISDN BRI lines. Further more, there are optional expansion units available to increase the number of exchange lines and telephones that can be connected. Separate guides are supplied with the optional equipment. All equipment will operate when the Topaz is installed as shown in this guide, it is not necessary to make any changes to the system configuration. With the default settings: Each telephone will function and is assigned an extension number. Calls received on the exchange lines will ring at telephone number 200. Each telephone can make outside calls by dialing 9. Each exchange line is presented at a Function Key with busy lamp indication.
Outside lines
You can connect up to three analogue exchanges lines to the Topaz. The exchange lines must be loop start type. The Topaz will also detect Caller ID sent by the Network Provider. The Caller ID must be the ring alert type with FSK signaling. Each line is connected via an RJ11 6/4 way socket. The exchange lines supplied by your Network Provider.
Topaz System
Topaz System Telephones
There are four types of Topaz System phones available. Feature Programmable Keys LCD Display Hands free Accept 24 button console Wall mount kit 6TD TEL 6 with lamps Yes 10 without lamps No No No Yes Built in Talkback only 6TXD TEL 6 + 10 with Yes lamps Yes Yes Yes Yes Built in 2 lines x 16 character 12TD TEL 12 with lamps Yes 10 without lamps No No No Yes Built in Talkback only 12TXD TEL 12 + 10 with Yes lamps Yes Yes Yes Yes Built in 2 lines x 16 character
You can connect up to 8 Topaz system telephones to any of the station connections. (If you need more telephones you will need to install optional cards). The Topaz system telephones have feature keys and illuminated function keys that can be tailored to your own requirements. The Topaz system telephones with an LCD display will show information about who is calling you, the call you are on or the feature you are using. Each telephone is connected to the Topaz via an RJ11 6/4 way socket. The cables are supplied with the telephone. There are also two types of Topaz Consoles available. Feature Programmable Keys Fixed feature keys Connection method Wall mount kit 24 DLS Console Yes 24 with lamps Yes 64 DSS Console 64 with lamps
No Connects into any Topaz 6/12 TXD Telephone. No
Yes 14 keys Connects into last hybrid extension port(on 308/008) via a RJ11 cable. No
Normal Telephones
You can connect up to 8 normal telephones or cordless phones to any of the station connections. The telephones can be dial pulse or DTMF dialing. They can have Hook Flash or Timed Break Recall. The Topaz can send Caller ID to the normal telephone.
Topaz System System Connection Diagram

Diagram showing Topaz unit, exchange line connections, Topaz system phones.
Topaz Unit
Power cable
Up to 8 telephones. Topaz System phones and Normal phones including FAX machines & cordless
Up to 3 exchange lines
Optional Items 008 Expansion Card 2OPBOX 8 Extension ports For ISDN BRI cards. Installed onto the main board in the Topaz unit. 2 slots available per unit. Plugs onto the right side of the Topaz unit. 308 Expansion card Topaz Expansion cabinet 3 Exchange lines + 8 Extension ports Installed onto the main board in the Topaz unit. For more lines, stations and BRI. Provides the same card capacity as the main cabinet. 2PGDU Card Each expansion cabinet requires a dedicated power cable. Installed onto the main board in the Topaz unit. Connected to the EXIFU card in the Main Topaz unit For 2 door unit and 2 external page amplifiers, via an RJ45 cable. external MOH inputs, or audio input/output. 2 Relay contacts available that can be assigned to 64DSS console any of the door units or audio ports. Provides 64 programmable keys and 14 fixed feature keys. EXIFU Card For adding expansion cabinets, Call Logging, Ethernet Gives operator type functionality. connection and CF card slot 24DLS console Installed onto the main board in the Topaz unit. Provides 24 additional function keys for the 6TXD or 12TXD Topaz phones. DSPDB Voice Mail and Voice Response unit. Backup Battery Box The Battery Box with batteries provides the power to BRIU Card the Topaz system when the AC power is failed. ISDN Basic Rate cards (2 or 4 circuits available) can be installed in the 2OPBOX.
Installation Procedure Installation Procedure

1 Unpack all items and check for damaged or missing parts. See page 7 for details. Are you are replacing an existing telephone system ? See page 8 for details. 3 If so, it is recommended that you do not disconnect all of the exchange lines or telephones until you are certain that the Topaz is installed and operating correctly. You can move each exchange line to the Topaz while you are testing at step 9. ! Within suitable cabling distance from the exchange lines. ! Within suitable distance from a power socket and Earth point. ! Check the other installation considerations in section 3. ! If you have any optional parts to install please check any installation considerations in the documentation supplied with each item.
Mount the Topaz system on the wall. See page 9 for details.
Connect the telephones. See page 11 for details. Connect the exchange lines. See page 22 for details. Connect the power and switch on the Topaz. See page 23 for details. Test the system. See page 25 for details. Configure the Topaz to the customers requirements. See page 27 for details. Install any optional equipment. See page 45 for details. Consider the operation during power failure You can install each item in turn and test it before you install the next item.
10
! Important Ensure that you can make/receive calls in the event of a power cut or system failure.
Unpack the System 1- Unpack the System.

1 x Topaz system 1 x Wall mounting template
1 x Power cord
4 x Fixing screws
Additional Items Required: Cross head screwdriver. 4 Wall fixing plugs suitable for the type of wall. Solid wire for extending telephone cabling: Recommended cable type: Twisted pair Conductor diameter: 0.4 to 0.6 mm Maximum cable length: (with 0.5 mm diameter cable) Topaz system telephone 300 meters Normal telephone 1500 meters RJ11 Plug Fixing Tool for RJ11 plug and cable If you need to extend the exchange line cables: Solid wire for exchange line cables: Recommended cable type: Twisted pair Conductor diameter: 0.4 to 0.6 mm
Replacing an Existing Telephone System 2- Replacing an Existing Telephone System

If you are replacing your existing telephone system with the Topaz we recommend that you check the following. Do not disconnect all of the lines or extensions from your existing telephone system. If for any reason you have problems installing the Topaz you will need your old system in working order to continue your business. If you plan to use existing telephone cabling within your building check : o The cable is twisted pair cable. o There are 4 wires (2 pairs) available to each Topaz system phone location. o You will need an RJ11 socket for each Topaz system phone and 64DSS console. Move the exchange lines/ normal telephones one at time and test each one before moving over the next.
Wall Mount the Topaz System 3- Wall Mount the Topaz system
Installation Considerations: To avoid electric shock or damage do not plug in or turn on the system power before completing the installation. Avoid working with the system during electrical storms. Use the power cord supplied with the product. Do not bundle power cords together, the cords may overheat. Ensure the system has a suitable Earth Ground connection. Environmental Considerations Be sure the system is not: In direct sunlight or in hot, cold or humid places. In dusty areas or in areas where sulfuric gasses are produced. In places where shocks or vibrations are frequent or strong. In places where water or other fluids may come into contact with the equipment. In areas near electric welders or machines that emit high frequency radiation. Near computers, microwaves, air conditioners etc. Near radio antennas (including shortwave). If you are installing the optional expansion box or expansion cabinets ensure there is sufficient wall space and ventilation. Refer to the wall mounting diagrams below. You will need a minimum of 560mm x 680mm (W x H) wall space for the Topaz system. Use the wall mount template supplied to mark the four screw locations. Ensure that you use the correct wall plugs for the type of wall. Leave approximately 3~5mm of the screw protruding from the wall.
The system is 360mm x 279mm (W x H)
Have 200 mm above the system for ventilation. Have 100mm on the right side. ! additional 146mm if you have a 2OPBOX
! You will need more space if you are installing the optional units: 2OPBox Expansion cabinets Refer to the installation instructions.
Have 100mm on the left side of the system for the power cable.
Have 200mm below the system for other cables connected to the system.
Wall Mount the Topaz system

2 Push Remove the sub cover of the Topaz. Slide
Hook the Topaz onto the wall mount screws. Tighten the lower screws to secure the unit to the wall. Fasten lower two screws 3 Earth the Topaz system. Caution: If this cable is not installed or requires disconnection, then the telecommunication network connection(s), CO and/or ISDN, must be disconnected first from the Topaz.
Hook onto screws
Important. The system must have a permanent Earth Ground 2 connection to a verified Earth point using a minimum of 2.5mm green/yellow cable. The Earth connection must have no other purpose than connecting to the Topaz unit.
The Earth point is located on the left side under the sub cover.
10
Connect the Telephones 4- Connect the Telephones

Precautions for Cabling: Do not run the cable with a power cable, computer cable etc. Do not run the cable near any high frequency generating equipment. Use cable protectors if the cables are run on the floor. Aerial distribution wiring is not allowed. Connecting the Topaz System Phones The Topaz system phones can be connected to any of the eight RJ11 telephone sockets labeled ST1 to ST8 in the Topaz unit.
! Check Power Fail Operation later in this guide, ST8 can be used to provide a working telephone should the power be disconnected from the Topaz.
Use the line cord supplied with the system telephone. OR Use the RJ11 to bared Telephone cables and RJ11 sockets.
The line cord supplied with the Topaz system telephones can be plugged directly into the RJ11 sockets labeled ST1 to ST8 in the Topaz unit. If you need to extend the telephone cables: Fit an RJ11 socket at the location the telephone is required, run a telephone cable back to the distribution frame. Connect to one of the sockets labeled ST1 to ST8 using one of the RJ11 to bared Telephone cable. Ensure that you connect the 4 wires as shown otherwise the telephone will not initialize. Use Twisted pair telephone cable. Maximum cable length is 300 meters (with 0.5 mm diameter conductor).
Connections: Topaz RJ11 socket ST socket Pin 2 Pin 2 Pin 3 Pin 3 Pin 4 Pin 4 Pin 5 Pin 5 ! The connections are polarity sensitive, you must connect as shown. ! Ensure that you use a separate twisted pair for the speech and data: Pins 3 & 4 (speech) Pins 2 & 5 (data) This will ensure that you can reach the maximum cable length of 300 meters. ! Identify each RJ11 socket with its connection number (ST1 to ST8). This will help you configure the system later. Topaz Getting Started Guide
300 meters max.

Topaz RJ11 socket (ST1-ST8) 5432 RJ11 socket located near telephone 5432
RJ11 plug
11
Connect the Telephones
Route the cables into the lower side of the system. Use cable ties to secure the cables.
Remove the breakouts of the sub cover before re-fitting onto the system.
12

Connecting the Analogue Phones The Analogue phones can be connected to any of the eight RJ11 telephone sockets labeled ST1 to ST8 on the Topaz.
Use the line cord supplied. OR Use the RJ11 to bared Telephone cables and RJ11 sockets.
If the line cord supplied with the telephone has an RJ11 plug it can be plugged directly into the RJ11 sockets labeled ST1 to ST8 in the Topaz unit. If you need to extend the telephone cables: Fit a RJ11 socket at the location the telephone is required, run a telephone cable back to the distribution frame. Connect to one of the sockets labeled ST1 to ST8 using one of the RJ11 to bared Telephone cables. Ensure that you connect the 2 wires as shown otherwise the telephone will not operate correctly. Use twisted pair telephone cable. Maximum cable length is 1500 meters (with 0.5 mm diameter conductor).
Connections: Topaz RJ11 socket ST socket 3 3 4 4 ! The connections are not polarity sensitive. ! Ensure that you use a twisted pair for the speech: Pins 3 & 4 (speech) This will ensure that you can reach the maximum cable length of 1500 meters.
1500 meters max.

! Identify each line jack unit with its connection number (ST1 to ST8). This will help you configure the system later.
RJ11 plug
See diagram on page 12.
13

Connecting the 64 Button Consoles
The 64 Button Consoles can be connected to the RJ11 telephone socket labeled ST8 on the Topaz expansion unit. The console must be used in conjunction with a Topaz System Telephone (a display phone is recommended). The console provides 64 buttons with lamps that can be programmed to give quick access to extensions on the system for operator type working. Buttons can have outside numbers assigned to give the operator quick access to frequently called numbers. There are also 14 fixed feature keys to give access to system features such as page zones, door phones and changing the Day/Night mode. ! The Key Telephone with DSS Console can not be mounted to a wall. ! Check Power Fail Operation later in this guide, ST8 can be used to provide a working telephone should the power be disconnected from the Topaz. You cannot use socket ST8 for both power fail and a 64 Button DSS console; ST8 can have one function only. If you want to use the power fail operation and have a 64 Button Console connected you can either install an additional 008/308 expansion card or connect the power fail telephone directly to the exchange line. See Power Fail Options later in this guide. Use the line cord supplied. OR Use the RJ11 to bared wire cables and RJ11 sockets. The line cord supplied with the console can be plugged directly into the RJ11 socket labeled ST8 in the Topaz expansion unit. If you need to extend the telephone cables: Fit an RJ11 socket at the location the console is required, run a telephone cable back to the distribution frame. Connect to the socket labeled ST8 using one of the RJ11 to bared wire cables supplied. Ensure that you connect the 2 wires as shown otherwise the telephone will not operate correctly. Use twisted pair telephone cable. Maximum cable length is 300 meters (with 0.5 mm diameter conductor).
Connections: Topaz RJ11 socket ST8 socket Pin 2 Black Pin 2 Pin 5 yellow Pin 5 ! The connections are polarity sensitive - you must connect as shown. ! Ensure that you use a twisted pair for the console: Pins 2 & 5 (data) This will ensure that you can reach the maximum cable length of 300 meters. ! Identify the RJ11 socket with its connection number (ST8) and that it will have the 64 Button Console connected. Also identify the connection number of the Topaz system phone that the console will be used in conjunction with. This will help you configure the system later.
300 meters max.

Topaz RJ11 socket (ST1-ST8) 5 2 RJ11 socket located near telephone 5 2
RJ11 plug
14

Note. The 64 Button console uses pins 2 and 5 (data pair) on the Topaz. You will not cause any damage if the console is plugged into an RJ11 socket that also has the speech pair connected (pins 3 and 4 of the RJ11 socket).
15

Connecting the 24 DLS Consoles The 24 DLS Consoles can be connected on the right side of the Display Key Telephone in order to use the fixing plate supplied with the DLS console. The console must be used in conjunction with a Topaz System Telephone (Display phone only). The console provides 24 buttons with lamps that can be programmed to give quick access to COs, extensions or function keys on the system.
! The Key Telephone with DLS Console can not be mounted to a wall. ! When the DLS Console is connected to the Key Telephone, the height should be set to
Low position.
! DLS Console can not be connected to the Standard Type Key Telephone.
1 Open the Display Key Telephone Turn the phone upside down and remove four screws from each corner. Lift the lower housing off.
Remove Plastic filter
On the lower housing, use a blunt object to remove the plastic filter piece that covers the hole for DLS connector.
Lower Housing
Remove
Reeve DLS cable
Reeve DLS cable into the hole.
DLS Console
Reeve
16

4 Connect the DLS cable to Display phone Insert the DLS Connectors on the DLS Cable into DLCN1 and DLCN2 on the PCB in the upper housing.
Upper Housing
Replace the lower housing
Replace the lower housing and tighten the screws to hold the housing in place.
Replace
Install Fixing Plate
Install the fixing plate provided with the DLS Console to the bottom of the console and phone to join the two sets together.
Fixing Plate
17

Key Telephone Leg Assignment The Key Telephone provides the leg for angling the phone to best suit each user. The leg can be set for two different heights (Low / High). For the factory setting, the leg is set for Low position.
! When the DLS Console is connected to the Key Telephone, the height should be set to Low position.
1. Remove the leg from the phone.
Press
Pull out
2. Insert the leg.
Hook
Push
Hook
18

Key telephone Wall Mounting The Key Telephones leg is able to use as Wall Mounting bracket. This allows the phone to be mounted to a wall at a convenient location. The Key Telephone also contains the hook-switch hanger, clipped at the back of phone.
! The Key Telephone with DLS/DSS Console can not be mounted to a wall. ! Up to two screws are necessary. These are not attached to the phone.
1. Remove the leg from the phone.
Press
Pull out
2. Remove the hook-switch hanger located at the back of phone.
Pull out
Hook Switch Hanger
19

3. Insert the hook-switch hanger in the slot below the hook-switch.
Insert
4. Fix the leg at the back of phone.
20
5. Install 2 screws into a wall. The screw heads must be remained about 3 mm.
20 mm
3~5 mm 7~9.5 mm
Min 10 mm
83.5 mm
(Center)
6. Hook the phone to a wall.
2~3 mm
Hook Wall-Mounting Holes
! The leg can be removed as below. (Push & Slide)
Push
Slide
21
Connect the Exchange Lines 5- Connect the Exchange Lines

The exchange lines can be connected to any of the three RJ11 sockets labeled CO1 to CO3. Make a note of each exchange line number (i.e. the number dialed to ring the line) and its CO connection to the Topaz. You will need this when you configure the Topaz. Topaz CO number CO1 CO2 CO3 Exchange line dialing number (e.g. 03 5217 9493)
! Check Power Fail Operation later in this guide, CO1 can be used to provide a working telephone should the power be disconnected from the Topaz. Precautions for Cabling: Do not run the cable with a power cable, computer cable etc. Do not run the cable near any high frequency generating equipment. Use cable protectors if the cables are run on the floor. Aerial distribution wiring is not allowed. Use lightning protectors for each exchange line. Use pre-formed telephone cables. If the exchange lines are terminated with a RJ11 socket you can use a separate pre-formed cable to connect each line to a CO socket of the Topaz unit. Ensure that you connect the 2 wires as shown otherwise the line will not operate correctly. Use twisted pair telephone cable. Fit lightning protectors to each line.
Connections: Topaz RJ11 socket CO socket 3 3 4 4 ! The connections are not polarity sensitive.
Exchange line point (RJ11 socket)
Topaz RJ11 socket (CO1-CO3)
43
43 43 RJ11 plug RJ11 plug
Twisted Pair Cable
22
Connect the Power & Start Up 6- Connect the Power & System Start Up
The power cable is plugged into the left side of the unit via an IEC-C13 socket using the cable supplied with the Topaz. Before connecting the power: Ensure the power switch on the left side of the unit of OFF. Ensure the power is switched off at the source. System Start Up First Time ! The first time you start up the Topaz it is important to clear the system memory. This will ensure that the system is set to the default configuration. 1 Set the NORMAL switch to the OFF position. This will ensure that the system is set to the default configuration. The NORMAL switch is located under the sub cover on the right side of the ST1-ST8 connection sockets. Slide
Switch ON the power at the source. Switch ON the power switch on the left side of the Topaz unit. The lamp within the cover of Topaz will come on
Wait for 2 minutes while the system starts up.
The Topaz system telephones will click while the system starts up. If you have a Topaz system telephone connected that has an LCD display it will show: SUN 0 0 00AM while the system is starting up.
When the start up is complete the Topaz phones will show time and date. You can set the time/date when you configure the system, see later in this guide.
If you have a Topaz system telephone connected that has an LCD display it will show the time/date, for example: MON 200 13 9:34AM EXT 200
when the system has started up successfully.
23
Connect the Power & Start Up

5 ! Important Set the NORMAL switch to the ON position. The NORMAL switch is located under the sub cover on the right side of the ST1-ST8 connection sockets. Slide
Switching the Topaz OFF ! Be sure that no calls are in progress otherwise they will be cut off. Turn the power switch off on the left side of the Topaz unit. System Start Up Retain Customer Configuration This is the normal operation for powering the Topaz on. Before you power on the system check that the NORMAL switch is set to ON. This will ensure that the system memory retains your configuration. System Start Up Default Configuration CAUTION! This will erase any customer configuration in the memory. Before you power on the system check that the NORMAL switch is set to OFF. This will ensure that the system is set to the default configuration.
24
Test the System 7- Test the System

Test the Topaz System Telephones At each phone in turn. 1 Press the SPK button. If you hear system dialing tone the phone has initialized correctly, press SPK to clear. If you do not hear dialing tone move to step 2. Check the connections from the phone to the Topaz, ensure all 4 wires are connected as shown in 4- Connect the Telephones on page 11. If you have used telephone cable and RJ11 sockets to extend the connections. Plug the phone directly into the ST connection at the Topaz unit using the line cord supplied with the system phone. If the phone does not initialize correctly then move to step 4. Try another Topaz system phone plugged directly into the ST connection using the line cord supplied with the phone.
Check the connections.
Plug phone into the ST connection at the Topaz unit.
Swap the phone.
Test the Normal Telephones At each phone in turn. 1 Lift the handset. If you hear system dialing tone the phone is working correctly. If you do not hear dialing tone move to step 2. Check the connections from the phone to the Topaz, ensure both wires are connected as shown in 4- Connect the Telephones on page 11. If you have used telephone cable and RJ11 sockets to extend the connections. Plug the phone directly into the ST connection at the Topaz unit using an RJ11 line cord (ensure the line cord connections are correct). If you do not hear dial tone when you lift the handset then move to step 4 Try another normal phone plugged directly into the ST connection using the RJ11 line cord.
Swap the phone.
Test the Exchange Lines Test each line in turn, only test the lines that you have connected. Use a Topaz system phone that you have previously confirmed is working correctly to test the exchange lines. 1 To test CO1 At a Topaz system phone lift the handset and dial 805 01 Check the connections. If you hear exchange dialing tone the line is working correctly. If you do not hear exchange dialing tone move to step 2.
Check the connections from the exchange line to the Topaz, ensure both wires are connected to CO1 as shown in 5- Connect the Exchange Lines on page 22.
25
Test the System

3 To test CO2 At a Topaz system phone lift the handset and dial 805 02 To test CO3 At a Topaz system phone lift the handset and dial 805 03 If you hear exchange dialing tone the line is working correctly. If you do not hear exchange dialing tone check the connections from the exchange line to the Topaz, ensure both wires are connected to CO2 as shown in 5- Connect the Exchange Lines on page 22. If you hear exchange dialing tone the line is working correctly. If you do not hear exchange dialing tone check the connections from the exchange line to the Topaz, ensure both wires are connected to CO3 as shown in 5- Connect the Exchange Lines on page 22.
26
Configure the Topaz 8- Configure the Topaz

The getting started guide will cover the most frequently used configuration options. For advanced configuration please refer to the Topaz System Manual. Before you configure your system it is important that you: Ensure the power will not be turned off to the Topaz, otherwise you will lose any changes you have made that were not previously saved to battery backed memory. Ensure that the NORMAL switch is set to NORMAL before you commence, otherwise you could lose your entire configuration. Refer to System Start Up for information. Have a diagram of your exchange lines and telephones. Plan your requirements before you start. While you configure your system it is important that you: Exit configuration mode periodically, this will save your changes into battery backed memory. They will not be lost if the power is removed. Fill out the configuration sheets as you go so that you have a record of your configuration. Make small changes, exit configuration mode and test the changes. Do not make all your changes at once as this can make testing very difficult. Record your changes as you can only undo them by re-entering the previous values. Do not unplug the phone. If it is unplugged by mistake then plug it back in, wait for the display to show time and date and then press HOLD to return to the configuration mode. Your changes will not be lost. The Topaz consists of exchange lines and telephones connected to the 008/308 cards you have installed. Within the Topaz configuration the exchange lines are referred to as trunks and the telephones as extensions. When the Topaz is started up as shown in this guide all the equipment will operate, it is not necessary to make any changes to the system configuration. With the default settings: Each telephone will function and is assigned an extension number. Calls received on the exchange lines will ring at telephone number 200. Each telephones can make exchange line calls by dialing 9. Each exchange line is presented at a Function Key with busy lamp indication. How to change the Topazs Configuration The configuration is stored into memory within the Topaz. You can change the configuration via any Topaz system phone that has an LCD display. When you have made your changes the Topaz will automatically save the configuration into memory. Check the User Guide for other options There are some options that are set via normal service codes, for example: System Phone Book with service code 853. Telephone Names with service code 800.
27
Configure the Topaz

Entering Configuration Mode You will need a Topaz system phone with an LCD display. The phone should be idle (no call in progress). 1 Press SPK (do not lift the handset) Dial Service Code # * # * You will see MON 200 27 16:28PM EXT200
You will see Password
Dial password 12345678
You will see Password@@@@@@@@
Press HOLD
You will see -
_ Program Mode
Selecting the Program Number Each configuration setting within the Topaz is identified by a Program Number (eg 22-05-01). 1 Ensure the LCD display shows: If it is not displayed press the DC key several times to step back. Now enter the Program Number e.g 22 05 01 with the numeric keys of the Topaz phone. 22-05-01 Mode1 Trunk1 IRG =1 _ Program Mode
Using the System Phone Keys to Make Changes During configuration mode use the keys at the system phone to select the program item and change its value etc. The LCD display will show the current program item, the editing point is shown by a flashing curser. SPK Numeric keys 1 to 9 * and # HOLD DC DND/CONF CLEAR LND OPAC Vol. up Vol. down FLASH Save changes and exit configuration mode. Alphanumeric entry keys. Entered at the curser location. Confirm the entry and step on to the next. Step back one level. Current entry is not confirmed. Delete one character to the left of the curser. Delete all characters to the right of the curser. Move the curser one character to the left. Move the curser one character to the right. Confirm the entry and step to the next item shown at the top right of the display. Confirm the entry and step to the previous item shown at the top right of the display. Move the curser to the next entry point.
28
Configure the Topaz

Making Changes With the Program Number entered and the curser positioned at the first entry you can change the value by entering the new one with the numeric keys of the Topaz phone. When you have entered the new value press HOLD to confirm it and move to the next entry. You can also press HOLD to step on to the next if you did not make any changes to the entry.
Exiting Configuration Mode When you exit configuration mode your changes will be saved into the battery backed memory. ! Until you exit any changes you have made are stored in temporary memory and will be lost if the power is switched off to the Topaz. 1 Press HOLD to confirm your current entry. Press DC several times. Program Mode 3 Press SPK. SavingSystemData When the save is complete the phone returns to normal operation. 11-02-01Ex Prt1 Extension No200
MON 200
27
16:28PM EXT200
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Configure the Topaz

Time & Date Setting
You may want to change this setting if: The time and date on the Topaz phones is not correct. Program 10-01-01 Time and date setting for the system.
10-01-01 Year
05
Enter the last two digits of the year (e.g 04) you can overwrite the current entry. Press HOLD to confirm the entry and step to the next option. 10-01-02 Month 11
Enter the two digits of the month (01-12). Press HOLD to confirm the entry and step to the next option. 10-01-03 Day 24
Enter the two digits of the date (01-31). Press HOLD to confirm the entry and step to the next option. 10-01-04 Week(1:Sun) 4
Enter one digit for the day of the week (1-7). 1 = Sunday, 2 = Monday, 3 = Tuesday etc. Press HOLD to confirm the entry and step to the next option. 10-01-05 Hour 16
Enter the two digits for the hour (24h format). Press HOLD to confirm the entry and step to the next option. 10-01-06 Minute 48
Enter the two digits for the minutes (00-59). Press HOLD to confirm the entry and step to the next option. 10-01-07 Second 00
Enter the two digits for the seconds (00-59). Press HOLD to confirm the entry and step to the next program number. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
30
Configure the Topaz

Telephone Ringing Assignment.
You may want to change this setting if: You want one, or more, exchange lines to ring at one or more telephones. You want a dedicated exchange line to ring at a specific telephone. You want exchange lines to ring at a different locations throughout the day or at the weekend. System Operation: The ringing assignment is achieved by pointing the exchange line to Incoming Ring Groups. The ring group then contains the telephones that will ring. Route each exchange line to an Incoming Ring Group (IRG) in Program 22-05-01. A line can route to a different IRG in each night mode. You then place telephones into IRGs in program 22-04-01, a phone can be a member of more than one IRG. Up to 32 telephones can be entered per IRG. The default operation is for each exchange line to ring at telephone 200. The day/night mode is selected by keys at a Topaz telephone, simply press the key that corresponds to the mode you require.
Route each line to a Ring Group. You can have a different Ring Group per night mode. Program 22-05-01
Assign telephones to the Ring Group. Program 22-04-01
Program 22-05-01 The Incoming Ring Group (IRG) number is assigned to the exchange lines. Different IRGs can be assigned to each exchange line to give different ring assignment throughout the day.
Default Setting: Each line (CO1, CO2 & CO3) is assigned to Incoming Ring Group (IRG) number 1. Default Setting: There are up to 8 settings available. IRG number 1 is used for all 8 settings. Therefore, each exchange line will ring at IRG 1 (and therefore telephone number 200, regardless of the time of day.
Press Vol S T to select the trunk number
Press HOLD to select the next day/night mode
22-05-01 Trunk 1 Mode1 IRG =1
Enter the new IRG number (1-25), you can overwrite the current entry. To remove an entry press CLEAR. Press HOLD to confirm the entry and step to the next day/night mode. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
31
Configure the Topaz

2 Program 22-04-01 The telephones are placed into ring groups (IRGs). Default Setting: Telephone number 200 is a member of IRG number 1.
Press HOLD to select the next member
22-04-01 INC Gr1 Memb.01= 200
Press Vol S T to select the IRG number
3 Program 20-07-01 Turn on the day/night mode option.
Enter the new telephone number, you can overwrite the current entry. To remove an entry press CLEAR. Press HOLD to confirm the entry and step to the next member. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Default Setting: Day/night modes can not be changed by any telephones. 20-07-01 F-Cls 1 SW Man NT serv 0
Enter 1 to enable Day/night mode option
4 Assign a key to each mode Choose a telephone that will be able to change the day/night mode. ! Exit Configuration Mode. The keys are set at the telephone itself, not within Topaz configuration mode.
Enter 1 to enable the option, you can overwrite the current entry. Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Default Setting: There are no keys set to day/night modes on any of the telephones. 1. At the telephone that you want to be able to change the day/night mode press SPK. 2. Dial service code 851 3. Press the Programmable Function Key you want to set (its current setting is shown if you have an LCD display). Use one of the block of 10 keys for your day/night mode keys. 4. Dial 09 followed by the mode number 1 to 8. 1 = Day 5 = Day 2 2 = Night 1 6 = Night 2 3 = Mid-Night 1 7 = Mid-Night 2 4 = Rest 1 8 = Rest 2 5. Repeat steps 3. and 4. for further keys/modes.
See also: Outgoing Exchange Line Access to give a telephone a dedicated line for outgoing calls.
32
Configure the Topaz

Configuration Sheet: Telephone Ringing Assignment With defaults shown. Place the telephones into Ring Groups. IRG Number IRG 1 IRG 2 IRG 3 IRG 4 IRG 5 IRG 6 IRG 7 IRG 8 IRG 9 IRG 10 Up to 25 IRGs are available, only 10 are listed as this is normally sufficient. Up to 32 telephones can be entered per IRG. Try to keep the number of ringing telephones to a minimum. Assign the Ring Groups to the Exchange Lines. Trunk 2 Day/Night Trunk 1 Prg 22-05-01 Prg 22-05-01 Mode default=IRG1 default=IRG1 Number
Default=200
List of telephones that will ring

Prg 22-04-01
Trunk 3
Prg 22-05-01 default=IRG1
1
2 3 4 5 6 7 8 Turn on the ability to change the mode. Mode Change Setting
Default=0 (off)
20-07-01 Assign Keys at the telephone(s) that will change the mode. A phone with an LCD is preferable. This is not done within the Topaz Configuration mode, Keys are changed by dialing a Service Code at the telephone itself. This is explained further in the User Guide. You will need a separate key for each mode you are using. The key for the current mode will light red, to change the mode just press the appropriate key. Telephone Mode 1 Mode 2 Mode 3 Mode 4 Mode 5 Mode 6 Mode 7 Mode 8
Key Key Key Key Key Key Key Key Key Key Key Key Key Key Key Key
33
Configure the Topaz

Note:
Plan your requirements as the ring assignment is the most important operation of your telephone system. Its your customers that will be ringing you! Try to keep the number of ring modes to a minimum, 3 per day is sufficient (normal day working, lunch times and evenings for example). You may want an additional mode to cover the weekend. Do not have too many phones in a ring group, remember that calls can be answered by pressing the Function Keys at the Topaz phones, see also Call Pickup in the Feature Guide.
Example Configuration.
You have 3 exchange lines (trunks) connected. Trunks 1 & 2 (CO1/2) needs to ring at extensions 200 and 202 during the day time working. At lunch times they should ring at extension 205. In the evenings and at weekends they should go to an answer phone, the answer phone is connected to ST8 so is extension number 207. Trunk 3 (CO3) is a dedicated line and should go to telephone 206 at all times. Telephone 200 will have Function keys to change the mode for day, lunch etc.
Step 1 Place the telephones into an IRG for each of the modes (day time, lunch time, evenings and weekends). IRG List of telephones that will ring Prg 22-04-01 Number IRG 1 IRG 2 IRG 3 IRG 4
200, 202 (day time)

205 (lunch time) 207 (evenings and weekends) 206 (at all times)
Step 2 Assign the IRG number to each trunk for the modes you will use. Trunk 3 Trunk 2 Mode Trunk 1
Prg 22-05-01 Prg 22-05-01 Prg 22-05-01
Day
IRG 1 IRG 2 IRG 3
IRG 1
IRG 2 IRG 3
IRG 4 IRG 4 IRG 4
2 Lunch 3 Evening & Weekend
Step 3 Turn on the ability to change the ring mode for day time, lunch time, evenings etc. Mode Change Setting 20-07-01 1 (on)
Step 4 Assign modes 1 (Day), 2 (Lunch) and 3 (Evenings/Weekends) to keys at telephone 200. 1. At telephone 200 press SPK. 2. Dial service code 851 3. Press Key 7 (Its current setting is shown if you have an LCD display). 4. Dial 09 followed by 1 for the mode number. 5. Repeat steps 3. and 4. for Key 8 = mode 2 and Key 9 = mode 3. Telephone Mode 1 Mode 2 Mode 3 200
Key 7 Key 8 Key 9
34
Configure the Topaz

Telephone Ringing Style
You may want to change this setting if: You want to change the ringing style of outside and internal calls to telephones. System Operation: The ringing patterns are set for the system by Program 20-15-01 The default setting is: Outside calls have a single ring pattern of 2 seconds on / 1 second off. Internal calls have a double ring pattern of 0.4 seconds on / 0.2 seconds off / 0.4 seconds on / 2 seconds off. 1 Program 20-15-01 20-15-01 sets the ring pattern for outside calls. 20-15-01 TRK Normal INC 3 20-15-03 sets the ring pattern for internal calls. Enter the ring pattern for outside calls, you can overwrite the current entry. (3 is a single ring, 8 is a double ring). Press HOLD to confirm the entry and step to the next option. Leave this item set to 8, Press HOLD to step to the next item. 20-15-03 Internal INC 8
Enter the ring pattern for internal calls. (3 is a single ring, 8 is a double ring). Press HOLD to confirm the entry and step to the next option. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Internal Call Ringing Mode

You may want to change this setting if: You want to change the way internal calls to telephones are presented. Internal calls can either ring the phone or voice announce where the caller can speak directly to the loudspeaker of the phone they are calling System Operation: The mode is set for the system by Program 20-02-12 The default setting is Voice Announce mode. 1 Program 20-02-12 Select the mode for internal calls.
20-02-12 ICM Call Type
Enter the mode for internal calls, you can overwrite the current entry. (1 is Ring mode, 0 is Voice Announce mode). Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
35
Configure the Topaz

Outgoing Exchange Line Access
You may want to change this setting if: You want a dedicated exchange line for one of the telephones (eg FAX,....) System Operation: Each telephone is assigned a Trunk Access Map (TAM) number. The TAM number is then given the access properties for each of the exchange lines. The default operation is that all telephones have access to any exchange line. 1 Program 15-06-01 Give the telephone a TAM number. Default Setting: All telephones have TAM number 1.
Press HOLD to select the next mode
15-06-01 Tel 200 Mode1 Acc-Map 1
Press Vol S T to select the telephone number
You can specify a different TAM number for each day/night mode. See Changing the Telephone Ringing Assignment for the modes you may be using.
Enter the TAM number (1-51) for each mode (1-8), you can overwrite the current entry. Press HOLD to confirm the entry and step to the next mode. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Program 14-07-01 Give each exchange line the access properties for the TAM number.
Default Setting: Each exchange line (CO1, CO2 & CO3) has full access (Property type 7) for TAM number 1. Therefore every telephone can access any of the trunks.
Press Vol S T to select the TAM number
Press HOLD to select the next trunk
14-07-01 Acs.Ma1 Trk01 = 7
Enter the access properties (0-7) for each trunk, you can overwrite the current entry. 0 No access 1 Outgoing only 2 Incoming only 3 Retrieve held call only 4 Outgoing and retrieve held call 5 Incoming and retrieve held call 6 Incoming and outgoing 7 Incoming, outgoing and retrieve held call Press HOLD to confirm the entry and step to the next mode. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
See Also: Changing the Telephone Ringing Assignment.
36
Configure the Topaz

Configuration Sheet: Outgoing Exchange Line Access With defaults shown. Give each telephone a TAM number. TAM Number for each day/night mode Prg 15-06-01
Default=TAM1 for all modes
Telephone 200 201 202 203 204 205 206 207
There are 51 TAM numbers available. Give each exchange line the access properties for the TAM number. Values available: Prg 14-07-01 0 No access TAM Trunk 1 Trunk 2 Trunk 3 1 Outgoing only Number 2 Incoming only 7 7 7 1 3 Retrieve held call only 2 0 0 0 4 Outgoing and retrieve held call 5 Incoming and retrieve held call 3 0 0 0 6 Incoming and outgoing 4 0 0 0 7 Incoming, outgoing and retrieve held call 5 0 0 0 Although there are 51 TAM numbers available only 5 are listed as this is normally sufficient.
37
Configure the Topaz

Caller ID
You will need to enable this setting if: You have Caller ID service supplied on your outside lines. You have normal telephones that are Caller ID compatible. The Topaz can detect the Caller ID and display it on the LCD display of the Topaz system phones. It can also be available at a normal phone that is Caller ID compatible. System Operation: You will need turn on the Caller ID detection for each trunk that it will be received on. You will also need to turn on Caller ID for each of the normal telephones that are Caller ID compatible. Program 14-02-10 Turn on Caller ID for each trunk. Default Setting: 14-02-10 is set to 0 (Caller ID is turned off) for each trunk.
14-02-10 Trunk 1 Caller ID 0
Program 15-03-09 Turn on Caller ID for each normal telephone that is Caller ID compatible.
For each trunk enter 1 to turn on Caller ID, you can overwrite the current entry. Press HOLD to confirm the entry and step to the next option. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Default Setting: 15-03-09 is set to 0 (Caller ID is turned off) for each telephone.
15-03-09 Tel 200 Ext No Display 0 You do not need to change this option for the Topaz system phones.
For each telephone enter 1 to turn on Caller ID, you can overwrite the current entry. Press HOLD to confirm the entry and step to the next option. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
See Also: There are no other related settings.
38
Configure the Topaz

Configuration Sheet: Caller ID With defaults shown. Turn on the Caller ID for each trunk. Prg 14-02-10 Trunk Setting number Default= 0 Off Trunk 1 Trunk 2 Trunk 3 Turn on the Caller ID for each normal telephone. Prg 15-03-09 Telephone Setting
Default=0 Off
200 201 202 203 204 205 206 207
39
Configure the Topaz

Recall for Normal Telephones
You may want to change this setting if: You have normal telephones connected and the RECALL key does not work correctly. This is highlighted when you press the RECALL key but the call is not placed on hold. The RECALL is also referred to as Timed Break Recall (TBR). System Operation: The Topaz must be configured with the correct RECALL timing that matches the normal telephones that you have connected. Program 82-04-04 Set the system to detect a RECALL duration of 105 to 1000mS. You will need to change three options within this program. Default Setting: The Topaz will accept a RECALL duration of 105mS to 1000mS 82-04-04 Max.Break TM 20 Change the setting to 20 (this is equivalent to 100mS). Press HOLD 3 times to confirm the entry and step to the next option. 82-04-07 Min.Flash TM 21 Change the setting to 21 (this is equivalent to 105mS). Press HOLD to confirm the entry and step to the next option. 82-04-08 Max.Flash TM 200 Configuration Sheet: RECALL Timing With defaults shown. 82-04-04
default=20 (100mS)
Change the setting to 200 (this is equivalent to 1000mS). Press HOLD to confirm the entry and step to the next option. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
82-04-07
default=21 (105mS)
82-04-08
default=200 (1000mS)
Setting Equivalent duration (mS)
40
Configure the Topaz

Department Groups
You may want to change this setting if: You have people that work within a group and you want to be able to call anyone within the group. The call will ring at anyone that is available within the group. If they do not answer, the call will step to the next member. Call to a Department Group
System Operation: The telephones are placed into Department groups. There are 32 groups available. The group is given a number (pilot number) that you dial to reach the group. You can choose the following options for each group. How the calls will ring around the group either in a set order of priority or randomly at any telephone. Try each telephone once or keep hunting your call can ring at each available telephone in the group and if not answered stay at the last member or keep trying each member. How long each member rings before the call will step on to the next one available. Program 16-02-01 Place the telephones into a department group. A telephone can be a member of one group. Default Setting: All telephones are in department group 1
16-02-01 TEL 200 Extension Grp 1
For each telephone enter the group number (1-32) that it is a member of, you can overwrite the current entry. Press HOLD to confirm the entry and step to the priority option. 16-02-02 TEL 200 Priority 1
Priority is in order 1-99 (highlow)
For each telephone enter the priority number (1-99), you can overwrite the current entry. Press HOLD to confirm the entry and step to the next telephone. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
41
Configure the Topaz

Program 16-01-02 Select how calls ring around the department group. Default Setting: Calls ring in priority order within the department group.
Press Vol S T to select the group number
16-01-02 TEL Gr1 Pilot call 0
Program 16-01-04 Select how many times the calls try each member of the department group.
For each group select the ring mode, you can overwrite the current entry. 0 = Priority order 1 = Random order Press HOLD to confirm the entry and step to the next option. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Default Setting: Calls try each telephone once.

16-01-04 TEL Gr1 Hunting Mode 0
Program 16-01-09 Select how long calls ring at each member of the department group.
For each group select the hunting mode, you can overwrite the current entry. 0 = Calls try each telephone once 1 = Calls continue trying the telephones Press HOLD to confirm the entry and step to the next option. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Default Setting: Calls ring each member for 15 seconds.

16-01-09 TEL Gr1 Call N/A TM15 You can use this option to turn off the step on operation by setting the time to 0 seconds.
For each group select the ring duration (0-64800 seconds), you can overwrite the current entry. 0 seconds will stop the call stepping on. Press HOLD to confirm the entry and step to the next option. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
42
Configure the Topaz

Program 11-07-01 Give the department group a pilot number. Default Setting: There are no pilot numbers assigned.
11-07-01 TEL Gr1 Ext Grp No. _
Try to use a number that is easy to remember. For example use: Pilot number 501 for group 1 Pilot number 502 for group 2 etc.
For each group enter the pilot number (3 digits required) you will dial to reach the group. Press HOLD to confirm the entry and step to the next group. If you duplicate a number you will see Duplicate Data, the entry will be removed and you can enter a new number. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
See Also: There are no related settings. Configuration Sheet: Department Groups With defaults shown. Telephone number Department Group number
16-02-01 default=1
Priority number
16-02-02
200 201 202 203 204 205 206 207 Department Group number 1-32 1 2 3 4 Pilot Number
11-07-01
1 2 3 4 5 6 7 8
Ring in priority/random
16-01-02 default=0 Priority
Try once or continually

16-01-04 default=0 Once
Ring time before step on

16-01-09 default=15 seconds
There are 32 groups available, only 4 are listed as this is usually sufficient.
43
Configure the Topaz

Create an Internal Paging Group
You may want to change this setting if: You want to make a paging call. The paging will be broadcast out of the loudspeakers of the Topaz system phones. Paging is useful if you have staff that leave their desk and you need to contact them. System Operation: You add the Topaz system phones into a paging group. There are 32 paging groups available. Program 31-02-01 Place the telephones into paging groups. You can only broadcast the paging call out of the loudspeakers of Topaz system phones, not normal telephones. Default Setting: None of the telephones are in a paging group.
31-02-01 Tel200 INT PG GP No 0
For each telephone enter the paging group number (0-32, enter 0 to remove the phone from a group), you can overwrite the current entry. Press HOLD to confirm the entry and step to the next option.
31-02-02 Tel200 INT ALL Call PG0 The internal all call page option is not mandatory, you can leave this set to 0.
Enter 1 to place the telephone in the Internal All Call Page option Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
See Also: There are no related settings. Configuration Sheet: With defaults shown. Telephone Page Group Number
31-02-01 default=0 None
All call page

31-02-02 default=0 No
200 201 202 203 204 205 206 207
44
Configure the Topaz 9- Install Optional Equipment

Refer to the installation guide supplied with each optional item for instructions. Before you install any optional item you must power off the Topaz system. You may find it easier to install each item individually rather than all at the same time. Power on the Topaz after each item is installed and test it before continuing. ! Ensure you power off the Topaz before installing the next item.
10- Power Fail Options

IMPORTANT!! You must be able to make outside calls in the event of a power failure
There are various options available for power failure operation.
1. Plug a normal telephone directly into the exchange line socket.

If your exchange lines are provided with a normal telephone socket you can unplug the Topaz connection and plug a normal telephone into the socket to make/receive calls. You can plug a phone in each exchange line socket if you wish. ! Do not attempt to plug a Topaz system phone into an exchange line socket you will damage the phone.
2. Use the power fail setting on the Topaz.

This will require a normal telephone connected to telephone socket ST8 of the Topaz and an exchange line connected to CO1. You must set the power fail link (CN500) on the Topaz main board, see the diagram below. Remove the sub cover of the Topaz unit. Loosen the two screws and remove the Main cover of the Topaz.
Loosen the two screws
Lift off cover
45
Configure the Topaz
Power fail ON
Power fail OFF
When Power Fail is set to ON (marked PF on the card): When the power fails (or the Topaz is switched off) Exchange line CO1 is automatically connected to the normal telephone plugged into socket ST8. When the Topaz is powered on the telephone in socket ST8 will operate as a normal Topaz telephone. You can not use a Topaz system phone in socket ST8 with the power fail link set to PF. When Power Fail is set to OFF (marked KT on the card): When the power fails (or the Topaz is switched off) Exchange line CO1 is not automatically connected to socket ST8. When the Topaz is powered on the telephone in socket ST8 will operate as a either a normal Topaz telephone or Topaz system phone, depending on which type is plugged in. You can use a Topaz system phone in socket ST8 with the power fail link set to KT.
Power Fail Options when the 64 Button Console is also Installed

The 64 Button Console must be connected to socket ST8 of the Topaz unit. You must ensure the power fail link (CN500) is set to KT for the console to work correctly. You cannot use socket ST8 for power fail operation when the 64 Button Console is connected to ST8.
If you have a 64 Button Console installed You can use the power fail operation of the optional 308 expansion card, if you have one installed. There must be an exchange line connected to the first CO port of the 308 expansion card. You can connect the normal telephone directly into the exchange line socket See instruction above.
Use the External Backup Battery to connect to each Topaz KSU

The External Backup Battery Box with batteries provided the power to the Topaz system when the AC power is failed. It is connected to the power supply for each KSU (Main KSU/Expansion KSU). ! The Batteries itself must be prepared by local supplier. ! Each KSU should have own Backup Battery Box respectively. 1. Unpack the Battery Box 1 X Battery Box 1 X Cable (Blue & Red) with connector 1 X Cable (Orange) 2 X Screw 2. Battery Specifications (Customer Provide) Item Specification Capacity 12Volts, 2.6Am/H or equivalent Recommended Battery Yuasa NP2.6-12(134X67X64mm/1.12Kg) Manufacturer by Yuasa Corporation Number of Batteries(per a Box) 2 pcs Backup Duration (Estimated) 1 Hour 46 Topaz Getting Started Guide
Configure the Topaz

3. Installing the Battery Box (1) Make sure the system power is OFF. (2) Install and fix the Batteries into the Battery Box. (3) Connect the cable to the Battery Terminals as following illustration. Use Red cable to connect the positive terminal of one battery and Blue cable to connect the negative terminal of another battery. And then use Orange cable to connect remaining terminals (negative to positive). (4) Connect the Backup Battery Box cable to the connector at the Power Supply on the KSU.
924M/924ME KSU
Battery Cable
280 mm
155 mm
Batteries
47
User Guide Administrators User Guide

Topaz System Telephone
LCD display (only on the 6/12TXD) 2 lines by 16 characters Ring/Message Waiting lamp CHECK and CLEAR keys for the display Programmable Function keys LND Last Number Redial list Handset OPAC Operation Access DC Direct Call, access the system telephone book CALL Internal calls FLASH Send flash to outside line TRFR Transfer your call DND/CONF Do Not Disturb and Conference SPK Speaker phone for hands free HOLD Place your caller on hold MIC Hands free microphone mute Volume keys Handset, hands free and ringer volume. LCD contrast when phone is idle. Hands free microphone
Keypad
Receiving Internal Calls

You can choose one of two ways that calls will arrive at your Topaz system phone. The default method is Voice Calling where calls to your phone will not ring, they will announce directly out of the loudspeaker. You can reply hands free by talking towards your phone or lift the handset for more privacy. Alternatively, you can have calls ring your phone. You answer the call by pressing the SPK key for hands free or lifting the handset. To select the Voice Calling method: While your phone is idle, press SPK and dial Service Code 821. Press SPK to end. To select the ringing method: While your phone is idle, press SPK and dial Service Code 823. Press SPK to end.
Calling another Telephone.

You can call another telephone by simply going off hook and dialing its number. The default telephone numbers are 200 to 207. If you have a Topaz system phone with an LCD display your telephone number will be displayed at the lower left when your phone is idle.
Press SPK for speakerphone or lift the handset. Dial the telephone number.
Example: SPK MON
27
16:28PM If the phone is available it will ring. You will hear two beeps or ringback tone. or If the phone is in use your call will not ring. You will hear busy tone.
201
MON 27 CALL or MON 27 BUSY
16:28PM EXT 201
16:28PM EXT 201
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User Guide
Receiving Outside Calls
If your phone is a member of a ring group then outside calls may ring at your phone. An outside call will flash its line key and indicate the line name on the LCD display of the Topaz system phones. If you have Caller ID enabled your display will indicate the calling number. You can answer a call ringing at your phone by lifting the handset. If you are not a member of the ring group you can answer the call by pressing the flashing line key or using Call Pickup.
Placing an Outside Call

The simplest way to place an outside call is to lift the handset and dial 9, the system will seize a free line and you will hear exchange dial tone. Continue by dialing the number you require. If you have a Topaz system phone you can also seize the line by pressing an idle line key. The line is idle when the lamp is off.
Placing a Call on HOLD

While you are on a call you can place it on hold. The caller hears music. If you have a Topaz system phone you place the call on hold by pressing the HOLD key. You can remain off hook or go on hook. Outside calls will flash its LINE KEY, press the flashing LINE KEY to retrieve the held call. Internal calls will flash your CALL key, press the CALL key to retrieve the held call. If you went on hook and forgot to retrieve the held call it will ring you back after 90 seconds. If you have a normal phone you place the call on hold by pressing the RECALL key. You should remain off hook, to retrieve the held call press the RECALL key again. If you go on hook the held call will ring you back immediately, lift the handset to answer the ring back call.
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User Guide
Transferring a Call to a Co-Worker
You may want to pass your call on to another telephone, for example when you have answered an outside call and they want to speak to one of your coworkers. There are various ways you can pass the call to one of your co-workers: Before you can transfer the call you must place it on HOLD, see Placing a call on Hold above. If you have a Topaz System Phone. HOLD and Transfer: Press HOLD to place the call on hold. The caller will hear music. You can now dial the telephone number of your coworker. You can either, a) Press the TRFR key or go on hook while you are ringing your co-worker. The held call will ring at your co-workers phone. If your co-worker does not answer the held call it will ring you back after 30 seconds. Or b) Wait for your co-worker to answer and announce that you have a call for them, then press the TRFR key or go on hook to transfer the call through. HOLD and press LINE KEY (Outside Calls Only) Press HOLD to place the call on hold, the LINE KEY will flash green. The caller will hear music. You can now dial the telephone number of your coworker or make a Page call with Service Code 801. Announce the line key number of the held call. You co-worker can press the line key or dial Service Code 772 and the line number 01-03. If you have a Normal Telephone. Hold and Transfer. Press the RECALL key to place the call on hold. Dial the telephone number of your co-worker. You can either, a) Go on hook to transfer the call. If they dont answer the held call will ring you back after 30 seconds. Or b) Wait for your co-worker to answer and announce that you have a call for them, then go on hook to transfer the call through.
50
User Guide
Function Keys
Customize your Topaz phone by storing features under your Programmable Function Keys. For example, to forward your calls just press your Call Forward function key instead of dialing 848. There are many different features that you can store under a function key, only the most common are covered by this guide. Topaz system phones have 16/22 function keys. They are arranged in blocks of 6/12+10 keys. ! The block of 6/12 Function keys are pre-set to line keys, it is recommended that you keep these. Line keys make handling your outside calls much easier. This guide explains the setting of the block of 10 keys. ! You can not have the same function assigned to more then one key at a phone. If you try to duplicate a key you will hear a long reject tone. You can check your keys by pressing the CHECK key (at a phone with an LCD display) and then pressing the functions key. Line Key. Will give you lamp indication for the exchange line. There are pre-set line keys on all Topaz phones. Off Idle. You can press the key to place an outgoing call. Green, double flashing You have the line. Green, flashing You have place the line on hold. Press the key to retrieve the held call. Red Another telephone is using the line. Red, flashing Another telephone has placed the line on hold. Press the key to retrieve the held call. Red, fast flashing the line is ringing. Press the key to answer the call. DSS (Direct Station Select) key. Will give you lamp indication for your co-workers telephone: Off Idle On Busy Flashing DND or Call Forward set You can also press the key to place a call to your coworker. You can also store outside numbers under a DSS key. Caller ID List. Will give indication of outside calls that you have received or missed. This key is only of use if you have an LCD display to view the caller list. Off There are no new or saved calls in the list. On There are no new calls but you have one or more saved calls. Flashing You have new missed calls. Press the key to view the list, scroll up/down with the volume keys. Day/Night Mode. Will allow you to change the mode of the system, see Telephone Ringing Assignment. You have a separate key for each mode that you will use. Only one of the keys can be active, press the key to activate the mode. Off The mode is not active. On The mode is active. Paging. Will give indication of the page zones. Off The page zone is not in use. On The page zone is in use. Press the key to make a paging call.
51
User Guide
Function Keys (Contd)
Clearing a Function Key Press SPK Dial Service Code 851. Press the function key that you want to clear. Dial 000 Press another function key if you have more to clear or Press SPK to end. Example: SPK MON 851 You may want to clear your function key(s) before you set it to a new type.
27
16:28PM
KEY PROGRAM The current setting of the function key will be displayed. The block of 10 function keys will show as keys 13 to 22 on the display.
Press Key 1
KEY PROG KEY 13 FORWARD
000
KEY PROG KEY 13 NOT DEFINE
SPK
Mon 200
27
16:28PM EXT 200
Setting a Function Key Press SPK Dial Service Code 851. Press the function key that you want to set. Dial the two digit code for the new function. See below for each function key type.
Example: SPK MON 851
27
16:28PM
KEY PROGRAM The current setting of the function key will be displayed.
Press Key 1
KEY PROG KEY 13 NOT DEFINE
See below for each function key type.
01 for a DSS key.
01
KEY PROG KEY 13 DSS 0 KEY PROG KEY 13 203 If you make a mistake just press the function key again to go back and retry or press SPK to quit. You will hear a short confirmation tone. If you hear a long reject tone the key has not been set.
Enter the telephone number of your co-worker. Or enter the outside number, include the 9 to seize a line. Press HOLD to confirm the number Press SPK to end. Or another function key if you have more to set.
203
HOLD
KEY PROG KEY 13 DSS 203
SPK
Mon 200
27
16:28PM EXT 200
52
User Guide
Function Keys (Contd)
08 for a Caller ID List key. 08 KEY PROG KEY 13 CALL HISTORY Mon 200 27 16:28PM EXT 200 You will hear a short confirmation tone. If you hear a long reject tone the key has not been set.
Press SPK to end. Or another function key if you have more to set.
SPK
09 for a Day/Night mode key.
09
KEY PROG KEY 13 NIGHT SERVICE 0 KEY PROG KEY 13 NIGHT SERVICE 1 Mon 200 27 16:28PM EXT 200 You will hear a short confirmation tone. If you hear a long reject tone the key has not been set.
Enter the day/night mode number (1-8) Press SPK to end. Or another function key if you have more to set.
SPK
21 for a Page zone key.
21
KEY PROG KEY 13 PAGE GROUP 0 KEY PROG KEY 13 PAGE GROUP 1 Mon 200 27 16:28PM EXT 200 You will hear a short confirmation tone. If you hear a long reject tone the key has not been set.
Enter the zone number (1-9) Press SPK to end. Or another function key if you have more to set.
SPK
22 for an All Call Page key.
22
KEY PROG KEY 13 PAGE INT ALL Mon 200 27 16:28PM EXT 200
Press SPK to end. Or another function key if you have more to set.
SPK
You will hear a short confirmation tone. If you hear a long reject tone the key has not been set.
53
User Guide
Telephone Names.
You can assign the name of the user to each of your telephones. The name will be displayed on the LCD display when you make/receive internal calls. The name can be up to 12 characters in length. Naming a Telephone Press SPK Dial Service Code 800 for naming telephones. Dial the number of the telephone you want to name. Enter the new name using the characters above the keypad as a guide. Press # to move to the next character. Press # # to insert a space. Press HOLD to confirm the new name. You can enter the next telephone number that you want to re-name or press SPK to end.
27
16:28PM
ENTER NAME ICM DIAL ENTER NAME 204 EXT 204 The current name is displayed.
204 22 444 555 # 555
ENTER NAME -BILL
204
HOLD
ENTER NAME ICM DIAL
You will hear a short confirmation tone.
SPK
Mon 200
27
16:28PM EXT 200
54
User Guide
Call Forward
Use Call Forwarding to redirect your calls to another extension. With Call Forwarding, you're sure your calls are covered when you are away from your work area. Call Forwarding will reroute calls ringing your extension, including calls transferred from another extension. You must enable Call Forwarding from your phone. To redirect your calls if you are at another phone, use Call Forward Follow Me. There are five types of Call Forwarding: 842 Call Forwarding Immediate with Both Ringing All calls forward immediately to the destination, and both the destination and your extension ring. 843 Call Forwarding when Busy Calls forward when your extension is busy. 844 Call Forwarding when No Answer or Busy Calls forward when your extension is not answered or busy. 845 Call Forwarding when Not Answered Calls forward when your extension is not answered. 848 Call Forwarding Immediate All calls forward immediately to the destination, and only the destination rings.
Setting Call Forward Press SPK Dial the Service Code for the call forward type. 842 Both ring 843 Busy 844 No Answer/Busy 845 No Answer 848 Immediate Dial 1 if you want to set up a new call forward. Dial 0 if you want to cancel a call forward you have already set. Dial the telephone number of the destination you want to forward your calls to. Press SPK to end.
Example: SPK MON
27
16:28PM You can also assign the call forward feature to function key on the Topaz Phones. See Function Keys.
848
SET FORWARD 1:SET 0:CANCEL
SET FORWARD ICM DIAL
203
SET FORWARD FWD IMM> EXT 203 The DND/CONF key will flash slowly and you will also hear interupted internal dial tone to indicate that you have a call forward set.
SPK
Mon 27 16:28PM FWD IMM> EXT 203
55
User Guide
Call Pickup
Use Call Pickup when you need to answer a call ringing another telephone without leaving your phone. This lets you easily cover a co-workers calls when they have to be away from their desk. You can also answer an outside call by pressing the flashing line key, see Function Keys. There are various types of call pickup. The two most used are: Direct Call Pickup You know which telephone is ringing, you want to pickup the call ringing this phone. Any Call Pickup You are not certain which telephone is ringing, you want to pickup the call whichever phone is ringing.
Direct Call Pickup Lift the handset.
Example: Lift MON handset 715
27
16:28PM
Dial Service Code 715 for Direct Call Pickup. Dial the telephone number of the phone that is ringing You are connected to the caller.
MON 27 16:28PM ICM DIAL MON 27 16:28PM CALL P/U EXT 204
204
Any Call Pickup Lift the handset.
Example: Lift MON handset 867 MON
27
16:28PM
Dial Service Code 867 for Direct Call Pickup. You are connected to the caller.
27
16:28PM You will pickup any call ringing at any telephone on the system.
MON 27 16:28PM CALL P/U EXT 204
56
User Guide
Do Not Disturb
Do Not Disturb (DND) blocks incoming calls, Call Forwards and Paging announcements to your extension. DND permits you to work undisturbed at your desk without interruptions from your phone. When you activate DND, incoming calls still flash your line keys. While in DND, you may use your phone in the normal manner for placing and processing calls. Setting Do Not Disturb Press SPK Dial Service Code 847 for DND. OR At a Topaz phone press the DND key. Enter the DND option. 1 Blocks your outside calls 2 Blocks Paging, Intercom calls, Call Forwards and transferred outside calls 3 Blocks all calls 4 Blocks Call Forwards 0 Cancels Do Not Disturb Press SPK to end. There are four Do Not Disturb options: 1 Blocks your outside calls 2 Blocks Paging, Intercom calls, Call Forwards and transferred outside calls 3 Blocks all calls 4 Blocks Call Forwards 0 Cancels Do Not Disturb
Example: SPK MON 847 or DND
27
16:28PM
SET DND
SET DND DND ALL
SPK
MON 27 DND ALL
16:28PM
Your DND key will light to indicate that you have DND set
57
User Guide
Paging Internal
Need to locate a co-worker or make an announcement? Use Internal Paging. Your system can have All Call Internal Paging and Internal Paging zones. When you make an All Call Paging announcement, your voice broadcasts to all Topaz phones set to receive All Call Paging. When you make a Zone Paging announcement, your voice broadcasts to all the idle Topaz phones in the zone you called. You will need to configure the paging zones before you can use this feature, see Creating a Paging Group in the configuration section. Making an All Call Page Lift the handset You can also make a paging call over external speakers if you have connected the Topaz to an external paging amplifier, see Paging External.
27
16:28PM
Dial Service Code 801 for paging. Dial 0 Speak into your handset, your speech will be broadcast to all Topaz phones in the All Call Group. Go on hook to end. Making an Page Zone Call Lift the handset
MON 27 16:28PM GROUP No. MON 27 16:28PM GRP CALL GRP ALL
27
16:28PM
Dial Service Code 801 for paging. Enter the zone number 1-9 Speak into your handset, your speech will be broadcast to all Topaz phones in the zone. Go on hook to end.
MON 27 16:28PM GROUP No. MON 27 16:28PM GRP CALL Group 1
58
User Guide
System Time
You may need to change the time displayed on the Topaz LCD display phones. Setting the System Time Press SPK Dial Service Code 828 for setting the system time. 828 Enter the new time in 24Hour format (hh:mm) Press SPK to end. MON 27 16:28PM 828 You will hear a short confirmation tone. The date can only be changed within the Topaz Configuration Mode
Example: SPK MON
27
16:28PM
1730
MON
27 16:28PM 828 17 30
59
User Guide
Telephone Book
The system Telephone Book gives you quick access to numbers you call frequently. This saves time, for example, when calling a client with whom you deal often. Instead of dialing a long telephone number, you just use the telephone book. You will need to enter the numbers and names into the Telephone Book before you can use them. The Topaz phones have a DC (Direct Call) key to access the Telephone Book. The telephone book of the Topaz is also referred to as the ABB Dial list. You can also store personal outside numbers under a DSS Function Key at a Topaz phone, see Function Keys. 3 Make a list of your telephone book entries before you start adding them into the system. 27 16:28PM
Adding a new number to the Phone Book Press SPK Dial Service Code 853 to add a new number. Enter the location you want to add (000-999).
SET ABB If the location is unused. If the location is in use it will be displayed. You can overwrite or press HOLD twice to skip it and try another location.
005
ABB0005
ABB0005 A.Customer 01509643100 Enter the outside number. You do not need to include the trunk access code. Press HOLD to confirm the number. Enter the name using the characters above the keypad as a guide. Press # to move to the next character. Press # # to insert a space. Press HOLD to confirm the You can enter the next location or press SPK to end. 01509123456 ABB0005 A.Customer 01509123456 HOLD ABB0005 A.Customer ABB0005 -NEC
66 33 222
HOLD
SET ABB
60
User Guide
Telephone Book (Contd)
Using the Phone Book Press SPK Dial Service Code 813 to access the telephone book. OR At a Topaz phone press the DC key. Enter the location you want to dial out (000-999). The system will automatically seize a free line and dial the number. Example: SPK MON 813 or DC 27 16:28PM
005
Line 001 NEC 09643111
The full dialled number will not be displayed if it is more than 8 digits long.
To Access the Other Features.

The features of the Topaz are accessed by dialing the Service Code, each feature has its own code. If you have a Topaz system phone you can also have a function key assigned for the features that you use more often. If your Topaz system phone has an LCD it will display the options available whilst you are using the features. Refer to the Topaz System Manual for full description of all other features.
61
Glossary Glossary
CO Dial Pulse DTMF FSK LCD RJ11 Central Office. The exchange line connections of the Topaz are labeled CO1 to CO3. A method of dialing digits by breaking the line a set number times for each digit dialed. This can also be referred to as rotary dialed digits. Dual Tone Multi Frequency. A method of dialing digits (0 to 9 * and #) by sending a tone each time a button is pressed. Frequency Shift Keying. A method of sending data by changing the frequency. Liquid Crystal Display. Type of plug/socket. There are various sizes and number of connections available. The size and number of connections is determined by the two numbers following the type, for example. RJ11 4/4 way is a 4 pin type with 4 connections RJ11 6/4 way is a 6 pin type with 4 connections RJ11 6/6 way is a 6 pin type with 6 connections
62
This guide explains the installation, configuration and operation of the 008 and 308 option cards for the Topaz Telephone System. Further information will be supplied with any optional equipment that you have purchased. Refer to the Getting Started Guide for further detail and Administrator User Guide. Please keep all information supplied for future reference.
Topaz
2. 008 & 308 Expansion Card Guide
Rev 1.0 February 2005
Contents
What are the 008 or 308 Option Cards? .............................................................................................................3 System Connection Diagram...............................................................................................................................3 Installation Procedure ..........................................................................................................................................4 1- Unpack the Card. ..............................................................................................................................................5 2- Install the 008 / 308 Card .................................................................................................................................6 If you have a Topaz expansion cabinet..............................................................................................................6 Port Numbers .....................................................................................................................................................8 3- Connect the Telephones................................................................................................................................10 4- Connect the Exchange Lines (308 Card Only) ............................................................................................13 5- Test the Cards.................................................................................................................................................14 6- Configure the Cards .......................................................................................................................................16 Topaz Configuration Mode ...............................................................................................................................17 Telephone Ringing Assignment. ......................................................................................................................19 Outgoing Exchange Line Access .....................................................................................................................22 Caller ID............................................................................................................................................................24 Department Groups ..........................................................................................................................................26 Create an Internal Paging Group .....................................................................................................................29 7- Power Fail Options .........................................................................................................................................30
Topaz 008 / 308 Guide
System Connection Diagram What are the 008 or 308 Option Cards?
The 008 and 308 option cards provide additional exchange lines and telephone ports to the Topaz system. The cards are installed onto the base board within the Topaz main or expansion units. Each unit allows up to two of either type of option card to be installed. The exchange lines and telephone ports have the same features and functionality as those on the Topaz base board, refer to the Topaz Getting Started Guide for details. The 008 option card provides: 8 telephone ports for the connection of Topaz system phones or normal telephones. Each connected via a separate RJ11 plug The 308 option card provides: 3 Analogue exchange lines. Each connected via a separate RJ11 plug. 8 telephone ports for the connection of Topaz system phones or normal telephones. Each connected via a separate RJ11 plug. 1 Power fail port. The first exchange line is connected to the first telephone port on the same card.
System Connection Diagram
Topaz 8 Telephones on the 008 and 308 card
3 Exchange Lines on the 308 card

Unpack the 008 or 308 card Power off the Topaz and install the card(s) Power on the Topaz
Connect the telephones
Connect the exchange lines
Test the system
Configure the cards
Unpack the Card 1- Unpack the Card.

Both cards are supplied with the following to fix the card into the system:
2 x metal threaded mounting bars
2 x plastic 2 x screws mounting bars
Additional Items Required: Cross head screwdriver. Small cutters or pliers. Solid wire for extending telephone cabling: Recommended cable type: Twisted pair Conductor diameter: 0.4 to 0.6 mm Maximum cable length: (with 0.5 mm diameter cable) Topaz system telephone 300 meters Normal telephone 1500 meters If you need to extend the exchange line cables: Solid wire for exchange line cables: Recommended cable type: Twisted pair Conductor diameter: 0.4 to 0.6 mm
Install the 008 / 308 Card 2- Install the 008 / 308 Card
! Observe anti-static precautions when handling the 008 or 308 card. Wear a suitable anti-static strap connected to an Earth point. The 008 or 308 card is installed onto the base board within the Topaz main or expansion units. Up to two cards can be installed into each main/expansion unit. ! When installing the card the installation order will determine the port assignment: The 008 card will be assigned eight telephone ports. The 308 card will be assigned three exchange line ports and eight telephone ports. The port assignment is done automatically when the system is powered on, after the card is installed. The assignment can be confirmed by Program 10-03-01.
If you have a Topaz expansion cabinet.

Up to two 008/308 cards can be installed in either the main or expansion cabinets. If you have spare capacity in either cabinet then it is recommended that you fit the 008/308 card(s) in the main cabinet first. This will maintain a logical port assignment for the 008/308 cards. Refer to the Port Numbers section below. 1 Power off the Topaz system You must also power off each Topaz expansion unit if you have any installed.
Remove the sub cover and main cover of the Topaz unit that will have the card installed.
Loosen the 2 screws Lift off the main cover Remove the sub cover
Fit the first card. The first 008/308 card is installed onto the connector on the base board within the Topaz unit. Fit the mounting bars.
Fit the two plastic mounting bars. Fit the two metal mounting bars.
Fit the 008/308 card. If you are not installing a second card then secure the first card with the two screws.
Ensure the connectors are in line before pushing the card on. Secure with the two screws (if you are not installing a second card).
Install the 008 / 308 Card

4 The second 008/308 card is installed onto the connector on the first 008/308 card within the Topaz unit. Fit the mounting bars (onto the first 008/308 card).
Fit the two plastic mounting bars. Fit the two metal mounting bars.
Fit the second 008/308 card (onto the first 008/308 card). Secure with the two screws.
Ensure the connectors are in line before pushing the card on. Secure with the two screws.
Before you refit the main cover break out the panels for the RJ11 sockets.
Remove the break out for the RJ11 sockets
Power on the Topaz system
If you have any expansion units installed you must power these on first. The 008/308 card will be automatically configured and assigned exchange line and telephone port numbers. To determine the port numbers refer to the Port Numbers section in this guide. ! System Start Up Retain Customer Configuration This is the normal operation for powering the Topaz on. Before you power on the system check that the NORMAL switch is set to ON. This will ensure that the system memory retains your configuration. The NORMAL switch is located to the right of the ST1-ST8 connector on the main unit, refer to the Getting Started Guide for further information.

Port Numbers
The exchange line (CO) and telephone (ST) ports are assigned automatically when the system is powered on after the card(s) is installed. The ports assigned depend on the configuration of the system before the new card(s) was installed. If you have installed more than one 008/308 card then the system will assign port numbers to the cards in the following order: Topaz main unit slot 2 then slot 3 Topaz expansion unit 1 slot 8 then slot 9 Topaz expansion unit 2 slot 14 then slot 15 You can confirm the ports assigned with Program 10-03-01. 1 Program 10-03-01 Determine the port numbers of the 008/308 cards. Record the settings on the Configuration sheet below.
Topaz expansion unit 2
Program 10-03-01. The first card installed in expansion unit 2 will be slot 14. The second card installed in expansion unit 2 will be slot 15.
Program 10-03-01. The first card installed in expansion unit 1 will be slot 8. The second card installed in expansion unit 1 will be slot 9.
Topaz main unit
Program 10-03-01. The first card installed in the main unit will be slot 2. The second card installed in the main unit will be slot 3.
Press FLASH to move the curser to the 008/308 port number (111)
10-03-01 SlotNo 2 HBI01 Type 2
Press Vol.S T keys to select the slot number
The port numbers are assigned automatically when the 008/308 card is installed and the system is powered on.
Select the correct 008/308 slot number with the Vol.S T keys. Select the correct port by pressing FLASH until the curser moves to the HBI number, enter the number (1 to 11). The curser will automatically move to the Type. You can not change the Type, it is assigned automatically. Type 1 is a Topaz system phone. Type 2 is a normal telephone. Type 10 is a 64 button DSS console. Type 13 is an exchange line (for CO ports only). Press HOLD to confirm the entry and display the port number. You can not change the port number, it is automatically assigned. 10-03-02 SlotNo 2 HBI01 Port 9
Port number
Press HOLD to confirm the entry and step to the transmit gain setting (for ST ports only). 10-03-03 SlotNo 2 HBI01 T-Gain32
Transmit gain (1-63).

The gain is from 1-63 (15.5dB to +15.5dB). Set to 32 for 0dB (no gain). Press HOLD to confirm the entry and step to the receive gain setting (for ST ports only). 10-03-04 SlotNo 2 HBI01 T-Gain32
Receive gain (163).
The gain is from 1-63 (15.5dB to +15.5dB). Set to 32 for 0dB (no gain). When you are finished: Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Configuration sheet: 008/308 Port Assignment (including the base board ports) Slot number in Program 10-03-01 Slot 1
Base board
Topaz unit
Port numbers. ST Sockets. 1-8
Port numbers. CO Sockets. 1-3
Main unit
Slot 2 Slot 3 Slot 7
Expansion 1
Base board
Slot 8 Slot 9 Slot 13
Expansion 2
Base board
Slot 14 Slot 15

Precautions for Cabling: Do not run the cable with a power cable, computer cable etc. Do not run the cable near any high frequency generating equipment. Use cable protectors if the cables are run on the floor. Aerial distribution wiring is not allowed. Connecting the Topaz System Phones The Topaz system phones can be connected to any of the eight RJ11 telephone sockets labelled ST9/17 to ST16/24 in the Topaz unit.
! Check Power Fail Operation later in this guide, ST16/24 can be used to provide a working telephone should the power be disconnected from the Topaz.
Use the line cord supplied with the system telephone. OR Use the RJ11 to bared wire cables and RJ11 sockets.
The line cord supplied with the Topaz system telephones can be plugged directly into the RJ11 sockets labelled ST9/17 to ST16/24 on the 008/308 card. If you need to extend the telephone cables: Fit an RJ11 socket at the location the telephone is required, run a telephone cable back to the distribution frame. Connect to one of the sockets labelled ST9/17 to ST16/24 using one of the RJ11 to bared wire cables. Ensure that you connect the 4 wires as shown otherwise the telephone will not initialize. Use Twisted Pair telephone cable. Maximum cable length is 300 meters (with 0.5 mm diameter conductor).
Connections: Topaz RJ11 socket ST socket Pin 2 black Pin 2 Pin 3 red Pin 3 Pin 4 green Pin 4 Pin 5 yellow Pin 5 ! The connections are polarity sensitive, you must connect as shown. ! Ensure that you use a separate twisted pair for the speech and data: Pins 3 & 4 (speech) Pins 2 & 5 (data) This will ensure that you can reach the maximum cable length of 300 meters. ! Identify each RJ11 socket with its connection number (e.g.ST9). This will help you configure the system later.
300 meters max.

008/308 RJ11 socket (ST9/17ST16/24) 5432 RJ11 socket located near telephone 5432
RJ11 plug
10
11

Connecting the Normal Phones The normal phones can be connected to any of the eight RJ11 telephone sockets labelled ST9/17 to ST16/24 on the Topaz.
! Check Power Fail Operation later in this guide, ST9/17 can be used to provide a working telephone should the power be disconnected from the Topaz.
Use the line cord supplied. OR Use the RJ11 to bared wire cables and RJ11 sockets.
If the line cord supplied with the telephone has an RJ11 plug it can be plugged directly into the RJ11 sockets labelled ST9/17 to ST16/24 on the 008/308 card. If you need to extend the telephone cables: Fit a RJ11 socket at the location the telephone is required, run a telephone cable back to the distribution frame. Connect to one of the sockets labelled ST9/17 to ST16/24 using one of the RJ11 to bared wire cables. Ensure that you connect the 2 wires as shown otherwise the telephone will not operate correctly. Use Twisted Pair telephone cable. Maximum cable length is 1500 meters (with 0.5 mm diameter conductor).
Connections: Topaz RJ11 socket ST socket 3 red 3 4 green 4 ! The connections are not polarity sensitive. ! Ensure that you use a twisted pair for the speech: Pins 3 & 4 (speech) This will ensure that you can reach the maximum cable length of 1500 meters.
1500 meters max.

008/308 RJ11 socket (ST9/17ST16/24) 43 RJ11 socket located near telephone 43
! Identify each line jack unit with its connection number (e.g. ST9). This will help you configure the system later.
RJ11 plug
12
Test the Cards 4- Connect the Exchange Lines (308 Card Only)
The exchange lines can be connected to any of the three RJ11 sockets labelled CO4/7 to CO6/9. Make a note of each exchange line number (i.e. the number dialed to ring the line) and its CO connection to the 308 card. You will need this when you configure the Topaz. Topaz CO number CO4/7 CO5/8 CO6/9 ! Check Power Fail Operation later in this guide, CO4/7 can be used to provide a working telephone should the power be disconnected from the Topaz. Precautions for Cabling: Do not run the cable with a power cable, computer cable etc. Do not run the cable near any high frequency generating equipment. Use cable protectors if the cables are run on the floor. Aerial distribution wiring is not allowed. Use lightning protectors for each exchange line. Use the telephone cables. The exchange line cables can be used to connect to the lines supplied by your Network Provider. ! Ensure each line has a lightning protection device included. OR Use pre-formed telephone cables. If the exchange lines are terminated with a RJ11 you can use a separate pre-formed cable to connect each line to a CO socket of the 308 card. Ensure that you connect the 2 wires as shown otherwise the line will not operate correctly. Use Twisted Pair telephone cable. Fit lightning protectors to each line. Exchange line port on the system. (from the configuration sheet on page 9) Exchange line dialing number (e.g. 0352179493)
Connections: Topaz RJ11 socket CO socket 3 red 3 4 green 4 ! The connections are not polarity sensitive.
Exchange line point
308 RJ11 socket (CO4/7CO6/9)
43
Twisted Pair Cable
13
Connect the Exchange Lines 5- Test the Cards

Test the Topaz System Telephones At each phone connected to the 008/308 card(s) you have installed. 1 Press the SPK button. If you hear system dialing tone the phone has initialized correctly, press SPK to clear. If you do not hear dialing tone move to step 2. Check the connections from the phone to the 008/308 card, ensure all 4 wires are connected as shown in 3- Connect the Telephones on page 10. If you have used telephone cable and RJ11 sockets to extend the connections. Plug the phone directly into the ST connection at the 008/308 card using the line cord supplied with the system phone. If the phone does not initialize correctly then move to step 4. Try another Topaz system phone plugged directly into the ST connection using the line cord supplied with the phone.
Swap the phone.
Test the Normal Telephones At each phone connected to the 008/308 card(s) you have installed. 1 Lift the handset. If you hear system dialing tone the phone is working correctly. If you do not hear dialing tone move to step 2. Check the connections from the phone to the 008/308 card, ensure both wires are connected as shown in 3- Connect the Telephones on page 10. If you have used telephone cable and RJ11 sockets to extend the connections. Plug the phone directly into the ST connection at the 008/308 card using an RJ11 line cord (ensure the line cord connections are correct). If you do not hear dial tone when you lift the handset then move to step 4. Try another normal phone plugged directly into the ST connection using the RJ11 line cord.
Swap the phone.
Test the Exchange Lines (308 card only) Test each line in turn, only test the lines that you have connected. Use a Topaz system phone that you have previously confirmed is working correctly to test the exchange lines. 1 To test each CO line At a Topaz system phone lift the handset and dial 805 followed by two digits for the line number (from the configuration sheet on page 9) If you hear exchange dialing tone the line is working correctly. If you do not hear exchange dialing tone move to step 2.
14
Test the Cards

2 Check the connections. Check the connections from the exchange line to the 308 card, ensure both wires are connected to the CO socket as shown in 4- Connect the Exchange Lines on page 13.
Repeat for each CO line you have connected.
15
Connect the Exchange Lines 6- Configure the Cards

The getting started guide will cover the most frequently used configuration options. For advanced configuration please refer to the Topaz System Manual. Before you configure your system it is important that you: Ensure the power will not be turned off to the Topaz, otherwise you will lose any changes you have made that were not previously saved to battery backed memory. Ensure that the NORMAL switch is set to ON before you commence, otherwise you could lose your entire configuration. Refer to System Start Up for information. Have a diagram of your exchange lines and telephones. Plan your requirements before you start. While you configure your system it is important that you: Exit configuration mode periodically, this will save your changes into battery backed memory. They will not be lost if the power is removed. Fill out the configuration sheets as you go so that you have a record of your configuration. Make small changes, exit configuration mode and test the changes. Do not make all your changes at once as this can make testing very difficult. Record your changes as you can only undo them by re-entering the previous values. Do not unplug the phone. If it is unplugged by mistake then plug it back in, wait for the display to show time and date and then press HOLD to return to the configuration mode. Your changes will not be lost. The Topaz consists of exchange lines and telephones connected into the main unit. Within the Topaz configuration the exchange lines are referred to as trunks and the telephones as extensions. When the Topaz is started up as shown in this guide all the equipment will operate, it is not necessary to make any changes to the system configuration. With the default settings: Each telephone will function and is assigned an extension number. Calls received on the exchange lines will ring at telephone number 200. Each telephones can make exchange line calls by dialing 9. Each exchange line is presented at a Function Key with busy lamp indication. How to change the Topazs Configuration The configuration is stored in battery backed memory within the Topaz. You can change the configuration via any Topaz system phone that has an LCD display. When you have made your changes the Topaz will automatically save the configuration into memory. Check the User Guide for other options There are some options that are set via normal service codes, for example: System Phone Book with service code 853. Telephone Names with service code 800.
16
Topaz Configuration Mode

Press HOLD
You will see -
_ Program Mode
Selecting the Program Number Each configuration setting within the Topaz is identified by a Program Number (eg 22-05-01). 1 Ensure the LCD display shows: If it is not displayed press the DC key several times. Now enter the Program Number e.g 22 05 01 with the numeric keys of the Topaz phone. 22-05-01 Mode1 Trunk1 IRG =1 _ Program Mode
17

MON 200
27
16:28PM EXT200
18

You may want to change this setting if: You want one, or more, exchange lines to ring at one or more telephones. You want a dedicated exchange line to ring at a specific telephone. You want exchange lines to ring at a different locations throughout the day or at the weekend. System Operation: The ringing assignment is achieved by pointing the exchange line to Incoming Ring Groups. The ring group then contains the telephones that will ring. Route each exchange line to an Incoming Ring Group (IRG) in Program 22-05-01. A line can route to a different IRG in each night mode. You then place telephones into IRGs in program 22-04-01, a phone can be a member of more than one IRG. Up to 32 telephones can be entered per IRG. The default operation is for each exchange line to ring at telephone 200. The day/night mode is selected by keys at a Topaz telephone, simply press the key that corresponds to the mode you require.
Assign telephones to the Ring Groups. Program 22-04-01
Program 22-05-01 The Incoming Ring Group (IRG) number is assigned to the exchange lines. Refer to the configuration sheet on page 9 for the exchange line port numbers and telephone port numbers of each 008/308 card. Different IRGs can be assigned to each exchange line to give different ring assignment throughout the day.
Default Setting: Each line is assigned to Incoming Ring Group (IRG) number 1. Default Setting: There are up to 8 settings available for each line. IRG number 1 is used for all 8 settings. Therefore, each exchange line will ring at IRG 1 (and therefore telephone number 200, regardless of the time of day.
Enter the new IRG number (1-25), you can overwrite the current entry. To remove an entry press CLEAR. Press HOLD to confirm the entry and step to the next mode. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
19

22-04-01 INC Gr1 Memb.01= 200
Default Setting: Day/night modes can not be changed by any telephones. 20-07-01 F-Cls 1 SW Man NT serv 0
4 Assign a key to each mode Choose a telephone that will be able to change the mode. The keys are set at the telephone itself.
Enter 1 to enable the option, you can overwrite the current entry. Press HOLD to confirm the entry and step to the next option. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Default Setting: There are no keys set to day/night modes on any of the telephones. 1. At the telephone press SPK. 2. Dial service code 851 3. Press the Key you want to set (Its current setting is shown if you have an LCD display). 4. Dial 09 followed by the mode number 1 to 8. 5. Repeat steps 3. and 4. for further keys/modes.
20

Configuration Sheet: Telephone Ringing Assignment With defaults shown.
Line Numbers of the CO ports of the 308 card. (from the configuration sheet on page 9) Incoming Ring Group Target (22-05-01) for each day/night mode default = all trunk groups point to IRG 1 1 2 3 4 5 6 7 8 Members of the IRG (22-04-01) Default = IRG contains telephone number 200 IRG 1 2 3 4 5 6 7 8 9 10 Telephone numbers of the members
21

You may want to change this setting if: You want a dedicated exchange line for one of the telephones. System Operation: Each telephone is assigned a Trunk Access Map (TAM) number. The TAM number is then given the access properties for each of the exchange lines. The default operation is that all telephones have access to any exchange line. 1 Program 15-06-01 Give the telephone a TAM number. Default Setting: All telephones have TAM number 1.
Default Setting: Each exchange line has full access (Property type 7) for TAM number 1. Therefore every telephone can access any of the trunks.
14-07-01 Acs.Ma1 Trk01 = 7
22

Configuration Sheet: Outgoing Exchange Line Access With defaults shown. Give each telephone of the 008/308 card a TAM number. TAM Number (1-51) Program 15-06-01 for each day/night mode (1-8) Telephone number
(from the configuration sheet on page 9) Default=TAM1 for all modes
Give each exchange line of the 308 card the access properties for the TAM number. Values available: Program 14-07-01 0 No access TAM Trunk Trunk Trunk 1 Outgoing only Number number number number 2 Incoming only (1-51) 3 Retrieve held call only 7 7 7 4 Outgoing and retrieve held call 0 0 0 5 Incoming and retrieve held call 6 Incoming and outgoing 0 0 0 7 Incoming, outgoing and retrieve held call
0 0 0 0 0 0
Although there are 51 TAM numbers available only 5 are listed as this is normally sufficient.
23

Caller ID
24

Configuration Sheet: Caller ID With defaults shown. Turn on the Caller ID for each trunk. Prg 14-02-10 Trunk Setting number Default= 0 Off
Turn on the Caller ID for each normal telephone. Prg 15-03-09 Telephone Setting Default=0 Off number
25

Department Groups
26



16-01-09 TEL Gr1 Call N/A TM 15 You can use this option to turn off the step on operation by setting the time to 0 seconds.
27

16-02-01 default=1
Priority number
16-02-02
Department Group number 1-32
Pilot Number
11-07-01
Ring order, priority/random



There are 32 groups available, only 8 are listed as this is usually sufficient.
28

31-02-02 Tel200 INT ALL Call PG0 The internal all call page option is not mandatory, you can leave this set to 0.
See Also: There are no related settings. Configuration Sheet: With defaults shown. Telephone number Page Group Number
All call page

29
Power Fail Options 7- Power Fail Options

IMPORTANT!! You must be able to make outside calls in the event of a power failure
There are various options available for power failure operation. 1. Plug a normal telephone directly into the exchange line socket. If your exchange lines are provided with a normal telephone socket you can unplug the Topaz connection and plug a normal telephone into the socket to make/receive calls. You can plug a phone in each exchange line socket if you wish. ! Do not attempt to plug a Topaz system phone into an exchange line socket you will damage the phone. 2. Use the power fail setting on the Topaz. This will require a normal telephone connected to telephone socket ST16/24 of the 308 card and an exchange line connected to CO4/7. You must set the power fail link (CN500) on the 308 card, see the diagram below. Remove the sub cover of the Topaz unit. Loosen the two screws and remove the Main cover of the Topaz.
Lift off cover
Power fail ON
Power fail OFF
When Power Fail is set to ON (marked PF on the card): When the power fails (or the Topaz is switched off) the exchange line connected to CO4/7 is automatically connected to the normal telephone plugged into socket ST16/24 of the 308 card. When the Topaz is powered on the telephone in socket ST16/24 will operate as a normal Topaz telephone. You can not use a Topaz system phone in socket ST16/24 with the power fail link set to PF.
30
Power Fail Options

When Power Fail is set to OFF (marked KT on the card): When the power fails (or the Topaz is switched off) the exchange line connected to CO4/7 is not automatically connected to socket ST16/24. When the Topaz is powered on the telephone in socket ST16/24 will operate as a either a normal Topaz telephone or Topaz system phone, depending on which type is plugged in. You can use a Topaz system phone in socket ST16/24 with the power fail link set to KT.
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This guide explains the installation, configuration and operation of the 2PGDU option card for the Topaz Telephone System including door units, door locks, external paging, external music and back ground music. Further information will be supplied with any optional equipment that you have purchased. Please keep all information supplied for future reference.
Topaz
3. 2PGDU Guide
Rev 1.0 (Apr. 2005)
Contents
What is the 2PGDU Card?....................................................................................................................................3 System Connection Diagram...............................................................................................................................4 Installation Procedure ..........................................................................................................................................5 1- Required Items..................................................................................................................................................5 2- Install the 2PGDU Card ....................................................................................................................................6 3- Door Phones and Door Locks.........................................................................................................................8 Connect the Door Phone Unit ............................................................................................................................8 Configure the Ring Assignment for the Door Phone Units.................................................................................9 Connect the Door Lock Unit .............................................................................................................................11 4- External Paging ..............................................................................................................................................13 Connect the External Paging System ..............................................................................................................13 5- External Music on Hold..................................................................................................................................15 Music on Hold Options .....................................................................................................................................15 Connect the External Music System ................................................................................................................16 Assign the Systems Music on Hold .................................................................................................................17 Assign the Music on Hold to a Trunk ...............................................................................................................18 Assign the Music on Hold to an ISDN DDI Number .........................................................................................19 Topaz Configuration Mode ................................................................................................................................22 User Guide...........................................................................................................................................................24 Door Phone & Door Lock Release ...................................................................................................................24 External Page ...................................................................................................................................................25
Topaz 2PGDU Guide
What is the 2PGDU Card? What is the 2PGDU Card?

The 2PGDU card provides: 2 connections for NEC Infrontia door phones. Each connected via a separate RJ11 plug. 2 audio ports that can be configured for either external paging, external music input or background music. Each connected via a separate 3.5mm jack plug. 2 Relay contacts. These can be assigned to any of the door phones or audio ports of the 2PGDU card. Both relay contacts are connected via a single RJ11 plug. You can install one 2PGDU card into each of the Topaz main or expansion units giving a total of three cards.
Audio ports 2 1
Door phones 2 1
Relays 1&2
Topaz 2PGDU Guide
System Connection Diagram System Connection Diagram
Topaz
External Paging System
External Music Source
Door Phone Unit and Door Lock
Each Topaz unit can have a 2PGDU card installed.
Topaz 2PGDU Guide

Unpack the 2PGDU Power off the Topaz and install the 2PGDU card Power on the Topaz
Configure the 2PGDU ports
Connect the external device(s)
1- Required Items.
The 2PGDU card is required with:
Additional Items You will need a door phone unit (part code 6DBM) for each door entry point connected via a single pair cable terminated with an RJ11 plug to connect to the PGDU card. You will need an external door lock device that is compatible with a normally open contact. The control for the door lock unit must be connected via a single pair cable terminated with an RJ11 plug. You will need an external music device connected by a single pair cable terminated with a 3.5mm mono jack plug for each BGM/External Music Source.
Cross head screwdriver. Small cutters or pliers. Optional Items NEC Infrontia Door phone unit. Cable to connect the door phone unit: Single pair (2 wire) standard telephone cable. Maximum cable length: 150 meters with 0.5mm diameter conductor. Cable to connect the external audio devices: Single pair audio cable. Refer to the instructions supplied with the external device for cable type. Maximum cable length may also be determined by the instructions supplied with the external device. If not, keep the cable length as short as possible.
Topaz 2PGDU Guide
Install the 2PGDU Card 2- Install the 2PGDU Card

! Observe anti-static precautions when handling the 2PGDU card. Wear a suitable anti-static strap connected to an Earth point. The 2PGDU card is installed onto the base board within the Topaz main or expansion units. One 2PGDU card can be installed into each main/expansion unit. ! When installing the 2PGDU card the installation order below shows the port assignment: Order of 2PGDU Door Phone Audio Port card installed. numbers numbers First 1&2 1&2 Second 3&4 3&4 Third 5&6 5&6 The port assignment is determined when the system is powered on, after the 2PGDU card is installed. 1 Power off the Topaz system You must also power off each Topaz expansion unit if you have any installed.
Remove the sub cover and main cover of the Topaz unit that will have the 2PGDU card installed.
Set the door phone switch to the correct mode. The 2PGDU is compatible with two types of door phone unit. The door phone unit used with the Topaz is the 270 type. Note!! 600 type is used for BL-S-D6 doorphone only.
Set switch SW1 to the 270 setting.
Set switch SW1 to 270
Fit the 2PGDU card
Using the guides fit the 2PGDU card into the Topaz unit and push firmly onto the connector marked CN4.
Topaz 2PGDU Guide
Install the 2PGDU Card

5 Before you refit the main cover break out the panels for the door phone sockets. Remove the break out for the door phone sockets
Re-fit the main and sub covers
If you have any expansion units installed you must power these on first. The 2PGDU card will be automatically configured and assigned door phone and audio port numbers. To determine the port numbers refer to the relevant section in this guide (door phones, external paging or external music input) ! System Start Up Retain Customer Configuration This is the normal operation for powering the Topaz on. Before you power on the system check that the NORMAL switch is set to ON. This will ensure that the system memory retains your configuration. The NORMAL switch is located to the right of the ST connector on the main unit, refer to the Getting Started Guide supplied with the Topaz for further information.
Topaz 2PGDU Guide
Door Phones and Door Locks 3- Door Phones and Door Locks
The door phone unit has a push button, built in loudspeaker and microphone. The door phone unit is installed close to the outside of the door where you have visitors to your building. The visitor can push the button to alert a group of telephones that they at the door, similar to a conventional door bell. You can answer the door phone call and have a conversation with the visitor. (There is also an option to connected a door lock device to the Topaz, you can then release the door lock and allow the visitor to enter, refer to the Door Lock section within this guide). At default the door phone connections of the 2PGDU are enabled, when the button of the door phone is pressed the call will alert telephone 200. The call will ring for 30 seconds. The Topaz can have up to 6 door phones connected (2 per Topaz unit). You can assign a group of phones to each door phone and adjust the ring duration used by all door phones.
Connect the Door Phone Unit

Installation Considerations: The maximum cable length to the door unit is 150 meters with 0.5mm diameter conductor. Environmental Considerations: Ensure the door unit is not installed where it will exposed to water or extreme weather conditions. The door unit is not weather proof. The door unit is not vandal proof. Door Unit specification: o o o o Temperature: -20 C to +60 C (-4 F to +140 F) Humidity: 20 to 80% (non condensing) 1 Wall mount the door unit. Remove the wall mount plate by loosening the screw at the bottom of the door unit. Break out one of the cable access points on the wall mount plate. Fix the wall mount plate to the wall. There are 2 screws supplied, you will need wall plugs if fixing onto brick etc. 2 Run a single pair cable from the 2PGDU card to each door unit. Maximum cable length is 150 meters with 0.5mm diameter conductor. The connection is not polarity sensitive.
Fix the wall mount plate using the 2 screws. Loosen the screw and remove the wall mount plate.
34
Door unit. Connect to screw terminals marked
&I
2PGDU Door phone RJ11 socket (DPH1 or DPH2). Connect pins: 3 pin 4 pin
Topaz 2PGDU Guide
Door Phones and Door Locks

Configure the Ring Assignment for the Door Phone Units
Each door unit will alert (ring) at a group of telephones when the button is pressed on the door unit. The Topaz can have up to six door units installed. 1 Program 10-03-01 Determine the Door Phone number (1-6) of the 2PGDU cards. Record the settings on the Configuration sheet below. Each 2PGDU card can have 2 door phones. The 2PGDU card installed in expansion unit 2 will be slot 16 in Program 10-03-01.
The 2PGDU card installed in expansion unit 1 will be slot 10 in Program 10-03-01.
Topaz main unit
The 2PGDU card installed in the main unit will be slot 4 in Program 10-03-01.
Press FLASH to move the curser to the 2PGDU port number (14)
10-03-01 SlotNo 4 PGD 1 Type 8
Press Vol S T to select the slot number of the 2PGDU card (4, 10 or 16)
The door phone numbers are assigned automatically when the 2PGDU card is installed and the system is powered on.
Select the correct 2PGDU slot number with the Vol.S T keys. Select the correct door phone port by pressing FLASH until the curser moves to the PGD number, enter the number (1 or 2 for the door phone ports). The curser will automatically move to the Type. You can not change the Type, it is fixed to Type 8 for the door phones. Press HOLD to confirm the entry and display the door phone number. You can not change the door phone number, it is automatically assigned. 10-03-02 SlotNo 4 PGD 1 Port 1
Door phone number will be displayed.
You can also confirm the door lock relay number used for each of the door phones with Program 10-03-01.
Press HOLD to confirm the entry and step to the relay assignment. 10-03-02 SlotNo 4 Relay1 Port 1
The relay is assigned to this port of the 2PGDU card.
You can change the port number that the relay is assigned to. The relay can only be assigned to one of the ports on the same 2PGDU card. Port 1 will assign the relay to door phone 1. Port 2 will assign the relay to door phone 2. Port 3 will assign the relay to audio port 1. Port 4 will assign the relay to audio port 2. Topaz 2PGDU Guide 9

When you are finished: Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished). 2 Program 32-02-01 Assign telephones to ring for each door phone. For each door phone you can assign up to 32 telephones that will ring. You can also specify different telephones for each of the 8 night modes. Default: Each door phone will ring at telephone 200
Press FLASH to move the curser to the night mode number (1-8)
32-02-01 DOOR 1 Mode1=01 TEL 200

Member number. You can have up to 32 telephones ringing. Enter the telephone number that you want to ring.
Press Vol S T to select the door phone number (1-6)
Select the correct door phone number with the Vol.S T keys. Select the correct night mode by pressing FLASH until the curser moves to the MODE number, enter the night mode number. The curser will automatically move to the member number, the curser will then automatically move to the telephone number after you enter the member number (0132). Enter the telephone number that you want the door phone to ring at. Press HOLD to confirm the entry and step to the next member number. When you are finished: Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
10
Topaz 2PGDU Guide

Connect the Door Lock Unit
You can connect an external door lock that can be controlled by the Topaz 2PGDU card. The 2PGDU card provides two pairs of normally open relay contacts. The contacts are closed when the door lock is released. The 2PGDU card does not provide power at the relay contacts. Relay 1 is assigned to door unit 1, relay 2 is assigned to door unit 2. The contacts are rated at 24 VDC, 0.5A and 120VAC, 0.25A. ! The external door lock must be compatible with the 2PGDU relay contact operation. Topaz relay contact open: Door locked. Topaz relay contact closed: Door unlocked. The relay assigned to each door phone is set by Program 10-03-01, refer to the door phone ring assignment above for details. At default: Relay RY1 is assigned to door phone DPH1. Relay RY2 is assigned to door phone DPH2. ! The relays can only be assigned to one of the ports on the same 2PGDU card. 1 Connect the door lock control to the 2PGDU card relay contacts. ! If you have a door phone unit installed and door lock at the same door then ensure you connect the correct door lock relay RY1/RY2.
2PGDU card. Door unit connection. Relay contact operation of 2PGDU card. Door locked
Door unlocked
Topaz 2PGDU Guide
11

Configuration Sheet: 2PGDU Card These settings are from Program 10-03-01 for each 2PGDU card. DPH1 DPH2 RLY1 RLY2 Audio 1 2PGDU Door phone Door phone Assigned to ACI port Assigned to Mode number number 2PGDU port 2PGDU port 6=Ext Page number Card
(1-6) (1-6) (1-4) (1-4) 9=Ext MOH (1-6)
Audio 2
Mode 6=Ext Page 9=Ext MOH ACI port number (1-6)
Main unit (Slot 4) Expansion unit 1 (Slot 10) Expansion unit 2 (Slot 16)
Configuration Sheet: Door Phone Ring Assignment These settings are from Program 32-02-01 for each door phone enter the telephone numbers that each door phone will ring for each night mode. ! You can also identify the location (e.g. Front Door) and if a door lock is installed on this sheet. Door Phone Telephone Ring Assignment for each Night Mode 3 4 5 6
12
Topaz 2PGDU Guide
External Paging 4- External Paging

You can connect the audio ports of the Topaz to an external Public Address (PA) system. Any telephone can then place an external paging call over the PA system. Each 2PGDU card has two audio ports, you can install one 2PGDU card into each Topaz main/expansion unit giving a total of six audio ports. 2PGDU audio port specification: Impedance: 600 Ohm @ 1KHz Nominal output level: 250mV (-10dBm) Maximum output level: 400mV RMS
Connect the External Paging System

1 Run a single pair audio cable to the external paging system. Terminate the cable with a 3.5mm mono Jack plug to connect to the 2PGDU audio port. Note, there is only 26mm of clearance for the jack plug inside the sub cover.
3.5mm mono Jack plug
Audio port of the Topaz main/expansion unit
Program 10-03-01 Set the audio port of the 2PGDU card to External Paging. Record the settings on the Configuration sheet on page 12.
The Topaz can have a 2PGDU card installed into each Topaz main/expansion unit. Each 2PGDU card has 2 audio ports which can be configured for either external music or external paging.
Press FLASH to move the curser to the 2PGDU port number (14) Press Vol S T to select the slot number of the 2PGDU card (4, 10 or 16)
Select the correct 2PGDU slot number with the Vol.S T keys. Select the correct audio port by pressing FLASH until the curser moves to the PGD port number, enter the number (3 or 4 for the audio ports). The curser will automatically move to the Type. Set to Type 6 for external paging. Press HOLD to confirm the entry and display the audio port number. You can not change the port number, it is automatically assigned. 10-03-02 SlotNo 4 PGD 3 Port 1
The audio port number will be shown (1-6).
The audio port number will determine the Page Zone number that the user will dial to make the page call. Press HOLD to confirm the entry and step to the next 2PGDU port. When you are finished: Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Topaz 2PGDU Guide
13
External Paging
3 Program 31-04-01 Confirm the 2PGDU audio port number to page zone number assignment. The Topaz can have up to 6 external paging zones. Record the settings on this sheet. Default: Audio Port number 1 2 3 4 5 6 Page Zone number 1 2 3 4 5 6
Audio port number (1-6) Page Zone number (1-6)
31-04-01 SPK 1 Paging Zone GP 1
Select the audio port number (1-6) with the Vol.S T keys. Enter the paging zone number (1-6) the audio port will be assigned to. Press HOLD to confirm the entry and step to the next 2PGDU port. When you are finished: Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
14
Topaz 2PGDU Guide
External Music 5- External Music on Hold

You can connect the audio ports of the Topaz to an external music device. The external music can be played to calls placed in hold. Each 2PGDU card has two audio ports, you can install one 2PGDU card into each Topaz main/expansion unit giving a total of six audio ports. When you set a 2PGDU audio port as music input it is referred to as an Audio Communication Interface (ACI).
2PGDU audio port specification: Impedance: 600 Ohm @ 1KHz Nominal input level: 250mV (-10dBm) Maximum input level: 1V RMS
Music on Hold Options

You can have a single external music device that will provide the music on hold for every type of held call on the system. More than one external music device connected to the Topaz via a 2PGDU audio port. You could then assign a different music device per trunk or DDI number. The system music source (Topaz tune or external music input) is defined in Program 10-04-01. The music source used for each trunk is defined in Program 14-08-01. The music source used for each DDI is defined in Program 22-11-09. The 2PGDU audio ports are set as music input in Program 10-03-01. You will also need to set the 2PGDU audio ports to Music input type in Program 33-01-01. See below for configuration details.
Topaz 2PGDU Guide
15
External Music
Connect the External Music System
1 Run a single pair audio cable to the external music device. Terminate the cable with a 3.5mm mono Jack plug to connect to the 2PGDU audio port. Note, there is only 26mm of clearance for the jack plug inside the sub cover.
3.5mm mono Jack plug Audio port of the Topaz main/expansion unit
Program 10-03-01 Set the audio port of the 2PGDU card to External Music input. Record the settings on the Configuration sheet on page 12.
The Topaz can have a 2PGDU card installed into each Topaz main/expansion unit. Each 2PGDU card has 2 audio ports which can be configured for either external music or external paging.
Press FLASH to move the curser to the 2PGDU port number (14) Press Vol S T to select the slot number of the 2PGDU card (4, 10 or 16)
Select the correct 2PGDU slot number with the Vol.S T keys. Select the correct audio port by pressing FLASH until the curser moves to the PGD port number, enter the number (3 or 4 for the audio ports). The curser will automatically move to the Type. Set to Type 9 for external music input. Press HOLD to confirm the entry and display the audio port number. You can not change the port number, it is automatically assigned. 10-03-02 SlotNo 4 PGD 4 Port 1
The audio port number will be shown (1-6).
The audio port number will determine the Audio Communication Interface (ACI) number. Press HOLD to confirm the entry and step to the next 2PGDU port. When you are finished: Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
16
Topaz 2PGDU Guide
External Music
Assign the Systems Music on Hold
The systems music on hold can be either a tune generated by the system or an external music device connected to the MOH socket of the Topaz main unit. 1 Program 10-04-01 Set the music on hold device for the system. This will be used for all held calls unless another is specified for the trunk or DDI. Default: The Topaz generated tune is used. 10-04-01 Hold Music Set 0 Set to 0 to select the Topaz generated tune. Set to 1 for external music input via the MOH socket. Press HOLD to confirm the entry and display the music selection (OFF/ON) 10-04-02 Music Select
Turn ON/OFF the music on hold
Set to 0 to turn OFF the music on hold (callers will hear silence). Set to 1 to turn ON the music on hold. Press HOLD to confirm the entry and step to the gain setting. 10-04-03 Audio Gain Set 32
Gain level 1-63
Enter the gain level 1-63 (-15.5dB to +15.5dB), 0.5dB increments. Enter a value of 32 for 0dB, no gain. Press HOLD to confirm the entry. When you are finished: Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished). 2 Program 33-01-01 Set the audio port of the 2PGDU as music input. An audio port is referred to as an ACI (Audio Communication Interface) port. Default: The audio (ACI) ports are not assigned. 33-01-01 ACIPort1 ACI Type 4
Press Vol S T to select the ACI number (1-6)
Type 0 is not assigned. Input Type (0-4) Type 3 is BGM source input. Type 4 is EXMOH source input. Press HOLD to confirm the entry and display the next ACI port. Press HOLD to confirm the entry When you are finished: Press DC several times when you are done to return to the Program Mode.
Topaz 2PGDU Guide
17
External Music
Assign the Music on Hold to a Trunk
The music on hold can be either systems music tune or an external music device connected to an audio port of a 2PGDU card. You can assign the music on hold for each trunk on the system with Program 14-08-01. 1 Program 14-08-01 Set the music on hold device for each trunk. Default: The systems music tune is used. 14-08-01 Trunk 1 MOH Type 0
Press Vol S T to select the trunk number (151)
Set to Type 0 to select the system music tune (set by Program 10-04-01). Set to Type 2 for external music input via a 2PGDU audio port. Press HOLD to confirm the entry and display the 2PGDU audio port number, if you set to Type 2 above. 14-08-02 Source Port
Select the 2PGDU audio port number 1-6
Select the 2PGDU audio port number 1-6 (audio port numbers is defined in Program 10-03-02). Press HOLD to confirm the entry When you are finished: Press DC several times when you are done to return to the Program Mode. 2 Program 33-01-01 Set the audio port of the 2PGDU as music input. An audio port is referred to as an ACI (Audio Communication Interface) port. Default: The audio (ACI) ports are not assigned. 33-01-01 ACIPort1 ACI Type 1
Press Vol S T to select the ACI number (1-6)
Type 0 is not assigned. Type 1 is input. Press HOLD to confirm the entry and display the next ACI port. Press HOLD to confirm the entry When you are finished: Press DC several times when you are done to return to the Program Mode. Default: The audio (ACI) ports do not have an extension number assigned. 11-06-01 ACIPort1 ACI Ext No. 601 Enter any spare extension number. Press HOLD to confirm the entry and display the next ACI port. If the extension number is already used the display will flash Duplicate Data, try a different extension number. When you are finished: Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Program 11-06-01 Assign an extension number to the ACI port. An ACI (Audio Communication Interface) port must have a extension number in order to operate correctly. Choose a number outside of the customers telephone numbering scheme e.g. 601 for ACI port 1 etc.
18
Topaz 2PGDU Guide
External Music
Assign the Music on Hold to an ISDN DDI Number
The music on hold can be either systems music tune or an external music device connected to an audio port of a 2PGDU card. You can assign the music on hold for each DDI number with Program 22-11-09. 1 Program 22-11-09 Set the music on hold device for DDI number. ! If you have different DDI areas for night mode operation ensure you set the MOH type for all areas. Default: The systems music tune is used. 22-11-09 Tbl 1 MOH Type 0 Set to Type 0 to select the system music tune (set by Program 10-04-01). Set to Type 2 for external music input via a 2PGDU audio port. Press HOLD to confirm the entry and display the 2PGDU audio port number, if you set to Type 2 above. 22-11-10 Tbl 1 Source Port 1
Select the 2PGDU audio port number 1-6
Select the 2PGDU audio port number 1-6 (audio port numbers is defined in Program 10-03-02). Press HOLD to confirm the entry When you are finished: Press DC several times when you are done to return to the Program Mode. 2 Program 33-01-01 Set the audio port of the 2PGDU as music input. An audio port is referred to as an ACI (Audio Communication Interface) port. Default: The audio (ACI) ports are not assigned. 33-01-01 ACIPort1 ACI Type 1 Type 0 is not assigned. Type 1 is input. Press HOLD to confirm the entry and display the next ACI port. Press HOLD to confirm the entry When you are finished: Press DC several times when you are done to return to the Program Mode. Default: The audio (ACI) ports do not have an extension number assigned. 11-06-01 ACIPort1 ACI Ext No. 601 Enter any spare extension number. Press HOLD to confirm the entry and display the next ACI port. If the extension number is already used the display will flash Duplicate Data, try a different extension number. When you are finished: Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Program 11-06-01 Assign an extension number to the ACI port. An ACI (Audio Communication Interface) port must have a extension number in order to operate correctly. Choose a number outside of the customers telephone numbering scheme e.g. 601 for ACI port 1 etc.
Topaz 2PGDU Guide
19
External Music
Configuration Sheet: Music On Hold Type The default music source for each trunk and DDI is the system music tune set by Program 10-04-01. At default the system music tune is the Topaz generated tune.
Music per Trunk Source MOH Type port 14-08-01 0=system MOH 14-08-02 2=2PGDU port (ACI 1-6) Music per DDI Source MOH Type port 22-11-09 0=system MOH 22-11-10 2=2PGDU port (ACI 1-6) System Music Tune Gain OFF/ON Type 10-04-02 10-04-03 10-04-01 1-63 0=OFF 0=tune 32=0dB 1=ON 1=External
Line Number
DDI Table number (1-2000)
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51
20
Topaz 2PGDU Guide
External Music
Configuration Sheet: Music On Hold ACI Setup The default music source for each trunk and DDI is the system music tune set by Program 10-04-01. ACI Type 33-01-01 0=not assigned 1=Input 1 2 3 4 5 6 ACI Extension Number 11-06-01 Any spare extension number e.g. 601
! Note. You can test the ACI port by placing a call to its ACI extension number, you can then listen to the external music device to confirm you configuration is correct.
Topaz 2PGDU Guide
21
Topaz Configuration Mode Topaz Configuration Mode

Press HOLD
You will see -
_ Program Mode
Selecting the Program Number Each configuration setting within the Topaz is identified by a Program Number (eg 22-05-01). 1 Ensure the LCD display shows: If it is not displayed press the DC key several times. Now enter the Program Number e.g. 22 05 01 with the numeric keys of the Topaz phone. 22-05-01 Mode1 Trunk1 IRG =1 _ Program Mode
22
Topaz 2PGDU Guide

MON 200
27
16:28PM EXT200
Topaz 2PGDU Guide
23
User Guide User Guide

Door Phone & Door Lock Release
When the visitor presses the button on the door unit the pre-defined group of telephones will ring with a door chime tune. To speak to the visitor lift the handset of the one of the ringing telephones. You can have a conversation with the visitor. Answering a door phone call Your telephone will ring with a door chime tune. Lift the handset Speak to the visitor. Go on hook to end. If there is also a door lock installed you can release the lock by pressing the FLASH key whilst you are talking to the visitor. The door lock will be released for 10 seconds to allow the visitor to open the door.
Example: Lift MON 27 handset TALKING
16:28PM DOOR-2
Releasing a door lock You must have answered the door phone call first before you can release the door lock. Press FLASH
Example: FLASH MON 27 16:28PM UNLOCKED DOOR
You will hear a confirmation beep. The door lock will be released for 10 seconds.
24
Topaz 2PGDU Guide
User Guide
External Page
When you make an external page announcement your voice broadcasts to the loudspeakers of your external paging system. Check with the system installer which zones you have available. Making an External Page Call Lift the handset
27
16:28PM
Dial Service Code 803 for paging. Dial the External Page Zone number 1-6 Wait for the external paging tune to end. Speak into your handset, your speech will be broadcast to the external loudspeakers. Go on hook to end.
MON 27 ZONE
16:28PM You will hear the external paging comfirmation tune.
MON 27 16:28PM PAGE EXT GRP 03
Topaz 2PGDU Guide
25
This guide explains the installation, configuration and operation of the EXIFU-A1 and EXIFU-B1 option cards for the Topaz Telephone System. Further information will be supplied with any optional equipment that you have purchased. Refer to the Getting Started Guide for further detail and Administrator User Guide. Please keep all information supplied for future reference.
Topaz
4. EXIFU Guide
Rev 1.0 January 2005
Contents
What is the EXIFU?...............................................................................................................................................3 System Connection Diagram...............................................................................................................................3 Installation Procedure ..........................................................................................................................................4 1- Unpack the Card. ..............................................................................................................................................5 2- Install the EXIFU ...............................................................................................................................................6 3- Test the EXIFU ..................................................................................................................................................8 4- Configure the EXIFU.......................................................................................................................................10 Topaz Configuration Mode ...............................................................................................................................11 Ethernet Port .......................................................................................................................................................13 Ethernet Port Specification...............................................................................................................................14 Ethernet Cable .................................................................................................................................................14 Fit the Ferrite Core to the Ethernet Cable ........................................................................................................14 Maximum Cable Length ...................................................................................................................................14 Serial Socket - Call Logging (SMDR) ................................................................................................................15 Which trunks will output to the call logger. .......................................................................................................15 Which telephones will output to the call logger. ...............................................................................................15 Enable the call logger output for the system. ...................................................................................................15 Set the Baudrate for the serial port. .................................................................................................................16 Sample SMDR Report......................................................................................................................................18 SMDR Output Options......................................................................................................................................20 Serial Cable ......................................................................................................................................................26 Compact Flash Socket .......................................................................................................................................27 Saving the system configuration ......................................................................................................................27 System Report..................................................................................................................................................28 Loading the system configuration ....................................................................................................................29 Upgrade the Topaz Main Unit Software ...........................................................................................................30 Expansion Socket...............................................................................................................................................32
Topaz EXIFU Guide
System Connection Diagram What is the EXIFU?

There are two types of EXIFU card available for the Topaz system. Note that only one EXIFU card can be installed. The EXIFU-A1 option card provides: Ethernet port Expansion Unit Connections Serial RS232 port Compact Flash socket The EXIFU-B1 option card provides: Serial RS232 port
Serial Expansion Ethernet Socket Sockets Socket
Compact Flash Socket
Topaz EXIFU fits onto the base board of the Topaz main unit
Topaz EXIFU Guide

Unpack the EXIFU card Power off the Topaz and install the card Power on the Topaz You will also need to power off any expansion units if they are installed.
Test the EXIFU
Configure the EXIFU
Topaz EXIFU Guide
Unpack the Card 1- Unpack the Card.

There are no cables supplied with the EXIFU. Additional Items Required: Cross head screwdriver. The EXIFU-A1 card will require: LAN Cross Cable (or LAN Straight cable connected to a hub) for PC Programming. Serial Null Modem Cable (9 pin female to 9 pin female) for SMDR. Compact Flash card for saving the system configuration/upgrading the system software. The EXIFU-B1 card will require: Serial Null Modem Cable (9 pin female to 9 pin female) for SMDR.
Topaz EXIFU Guide
Install the EXIFU Card 2- Install the EXIFU

! Observe anti-static precautions when handling the EXIFU card. Wear a suitable anti-static strap connected to an Earth point. One EXIFU card is installed onto the base board within the Topaz main unit. The EXIFU will be automatically assigned when the system is powered on, after the card is installed. 1 Power off the Topaz system You must also power off each Topaz expansion unit if you have any installed.
Fit the EXIFU card. The card is installed onto the connector CN2 on the right side of the base board within the Topaz main unit.
Ensure the connector is in line before pushing on the card.
Refit the main cover and the sub cover.
Remove the breakouts for the Ethernet/Expansion sockets and the RS-232 socket before refitting the main cover.
Remove the break outs for the sockets
Topaz EXIFU Guide
Install the EXIFU Card

5 Power on the Topaz system If you have any expansion units installed you must power these on first. The EXIFU card will be automatically configured. ! System Start Up Retain Customer Configuration This is the normal operation for powering the Topaz on. Before you power on the system check that the NORMAL switch is set to ON. This will ensure that the system memory retains your configuration. The NORMAL switch is located to the right of the ST1/ST8 connector on the main unit; refer to the Getting Started Guide for further information.
Topaz EXIFU Guide
Test the EXIFU Card 3- Test the EXIFU

1 Test the Ethernet port See later in this guide for cable connections of the Ethernet socket. You will need to connect the Ethernet port of the Topaz to a Network Interface Card (NIC) on your PC. Connect directly via the LAN cross cable. Set your NIC card to the following fixed IP address. IP Address = 172.16.0.11 Sub Net Mask = 255.255.0.0 Test the Topaz EXIFU Ethernet port with the PING command. The default IP address of the Topaz is 172.16.0.10 Example. PING 172.16.0.10 If the Ethernet port is working correctly you will see several replies from the Topaz, as shown below. Reply from 172.16.0.10: bytes=32 time=2mS TTL=30 If you do not get a correct reply: Check your NIC card and settings Check the LAN cross cable is plugged in correctly Check the IP address and Sub Net Mask of the Topaz, see the Ethernet Port section later in this guide. 2 Test the Serial port See later in this guide for cable connections of the Serial socket. You will need to connect the serial port of the Topaz to a COM port on your PC. Connect via a null modem serial cable (serial cross cable). Set your COM port to the following: Baud rate = 19200 Data bits = 8 Parity = None Stop bits = 1 Flow control = None You will a Terminal Application (eg Windows HyperTerminal) running to view the output from the Topaz. Test the Topaz Serial port by outputting the system report. Using Program 90-13-01 set the Output Type to 1 (serial) Press HOLD to confirm. The display will show OUTPUT COMMAND Enter 1 and press HOLD The system report will be output to the serial port of the EXIFU and will be displayed by the Terminal Application, as shown below. << System Information >> 14/02/2005 04:34 slot location type assign port condition note ---------------------------------------------------1 1-1 008/308 1- 8 Running 1- 3 Trunk port 2 1-2 008/308 9- 16 Running 4- 6 Trunk port 3 1-3 -none-noneNot Install 4 1-4 -none-noneNot Install 5 1-5 BRIU 17- 20 Running Station port 7- 14 Trunk 8 Topaz EXIFU Guide
Test the EXIFU Card

6 7 8 9 10 11 12 13 14 15 16 17 18 1-6 2-1 2-2 2-3 2-4 2-5 2-6 3-1 3-2 3-3 3-4 3-5 3-6 -none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-noneNot Not Not Not Not Not Not Not Not Not Not Not Not port Install Install Install Install Install Install Install Install Install Install Install Install Install
Test the Expansion ports
There is no specific method of testing the Expansion ports. They can only be tested by connecting the Topaz expansion unit. Refer to the separate guide for the Topaz Expansion unit. There is no specific method of testing the compact flash socket. Refer to the Compact Flash section in this guide for instructions on using the socket.
Test the Compact Flash socket
Topaz EXIFU Guide
Configure the EXIFU Card 4- Configure the EXIFU

Before you configure your system it is important that you: Ensure the power will not be turned off to the Topaz, otherwise you will lose any changes you have made that were not previously saved to battery backed memory. Ensure that the NORMAL switch is set to ON before you commence, otherwise you could lose your entire configuration. Refer to System Start Up for information. Have a diagram of your exchange lines and telephones. Plan your requirements before you start. While you configure your system it is important that you: Exit configuration mode periodically, this will save your changes into battery backed memory. They will not be lost if the power is removed. Fill out the configuration sheets as you go so that you have a record of your configuration. Make small changes, exit configuration mode and test the changes. Do not make all your changes at once as this can make testing very difficult. Record your changes as you can only undo them by re-entering the previous values. Do not unplug the phone. If it is unplugged by mistake then plug it back in, wait for the display to show time and date and then press HOLD to return to the configuration mode. Your changes will not be lost. The Topaz consists of exchange lines and telephones connected into the main unit. Within the Topaz configuration the exchange lines are referred to as trunks and the telephones as extensions. How to change the Topazs Configuration The configuration is stored in battery-backed memory within the Topaz. You can change the configuration via any Topaz system phone that has an LCD display. When you have made your changes the Topaz will automatically save the configuration into memory. Check the User Guide for other options There are some options that are set via normal service codes, for example: Function Keys with service codes 851 & 852.
10
Topaz EXIFU Guide
Configure the EXIFU Card

Press HOLD
You will see -
_ Program Mode
Selecting the Program Number Each configuration setting within the Topaz is identified by a Program Number (e.g. 22-05-01). 1 Ensure the LCD display shows: If it is not displayed press the DC key several times. Now enter the Program Number e.g. 22 05 01 with the numeric keys of the Topaz phone. 22-05-01 Mode1 Trunk1 IRG =1 _ Program Mode
Topaz EXIFU Guide
11
Configure the EXIFU Card

Exiting Configuration Mode When you exit configuration mode your changes will be saved into the battery-backed memory. ! Until you exit any changes you have made are stored in temporary memory and will be lost if the power is switched off to the Topaz. 1 Press HOLD to confirm your current entry. Press DC several times. Program Mode 3 Press SPK. SavingSystemData When the save is complete the phone returns to normal operation. 11-02-01Ex Prt1 Extension No200
MON 200
27
16:28PM EXT200
12
Topaz EXIFU Guide
Ethernet Port Ethernet Port

The Ethernet port of the Topaz is used for the following feature. PC Programming PC based application used to configure the Topaz system The Ethernet port will operate when the EXIFU-A1 card is installed, there is no configuration required in order to use PC Programming. The Ethernet port is assigned the following fixed IP address and subnet mask. IP Address = 172.16.0.10 SubNet Mask = 255.255.0.0 This guide shows the configuration required to connect the Topaz to the customers Ethernet LAN. This will enable you to access PC Programming from another PC connected to the customers LAN. ! You will need a fixed IP address and the appropriate Sub Net Mask for the Topaz, this must be specified by the Network Administrator responsible for the customers LAN. 1 Program 10-12-01 Enter the IP Address of the Topaz system. 10-12-01 172.16 .0
.10
Enter the IP Address of the Topaz system
Enter the Sub Net Mask.
Enter the IP Address, you must enter three digits for each field. Example 172 016 000 010 you do not need to enter the decimal points. Press HOLD to confirm the entry. 10-12-02 255.255.0 .0
Enter the Sub Net Mask
You must power the Topaz system off/on for the new IP address to take effect.
Enter the Sub Net Mask, you must enter three digits for each field. Example 255 255 000 000 you do not need to enter the decimal points. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Configuration Sheet : Ethernet port Program 10-12-01 Program 10-12-02 IP Address = Sub net mask =
Topaz EXIFU Guide
13
Ethernet Port
Ethernet Port Specification
Standard Access Interface IEEE802.3 10Base-T and 100Base-TX compliant CSMA/CD Speed 10Mbps/100Mbps Auto Negotiation Cable CAT5 or better Straight/Cross
Ethernet Cable
The connections of the Ethernet cable depend on the device that you connect. When connecting to an Ethernet hub you would normally use a straight cable (some hubs will take either a straight or cross cable) When connecting directly to the NIC card in your PC, you must use a cross cable. RJ45 Ethernet socket on the EXIFU-A1 1 2 3 6 Ethernet Straight Cable 1 2 3 6 Ethernet Cross Cable 3 6 1 2
Fit the Ferrite Core to the Ethernet Cable

Ensure that you make 1 turn of the Ethernet cable through the ferrite core supplied with the EXIFU-A1 card. The diagram shows 1 turn of the cable through the ferrite.
Ferrite Core Ethernet Cable (CAT5)
Maximum Cable Length

The maximum cable length is 100 meters for straight and cross cables.
14
Topaz EXIFU Guide
Call Logging (SMDR) Serial Socket - Call Logging (SMDR)

The serial port of the EXIFU-A1 or EXIFU-B1 can be used to output call information for the telephones connected to the system. You would normally collect the call information with a compatible call logging application loaded onto a separate PC. You must enable call logging on the Topaz system before the information will be output via the serial port of the EXIFU.
Which trunks will output to the call logger.

You must enable SMDR output for each trunk on the Topaz with program 14-01-06. 1 Program 14-01-06 14-01-06 Trunk 1 Enable SMDR for each trunk. SMDR Print-out 1
Enter 1 to enable SMDR output for the trunk Use Vol. Keys to select another trunk
Enter 1 to enable SMDR (enter 0 to disable). Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Which telephones will output to the call logger.

You must enable SMDR output for each telephone on the Topaz with program 15-01-03. 1 Program 15-01-03 15-01-03 TEL 200 Enable SMDR for each SMDR Printout 1 telephone.
Enter 1 to enable SMDR output for the telephone Use Vol. Keys to select another telephone
Enable the call logger output for the system.

You must enable SMDR output for the Topaz with program 35-01-01. 1 Program 35-01-01 35-01-01 SMDR-P1 Enable SMDR for the system. SMDR Printout 1 ! Ensure that you set SMDRP1
Enter 1 to enable SMDR output for SMDR-P1 Use Vol. Keys to select the SMDR port (1 or 2)
Topaz EXIFU Guide
15
Call Logging (SMDR)

Set the Baudrate for the serial port.
You must set the Baudrate of the Topaz serial port to the same as the COM port of the PC connected to it with program 10-21-02. 1 Program 10-21-02 10-21-02 Set the Baudrate of the serial COM Baud Rate 2 port of the EXIFU card.
0=4800bps 1=9600bps 2=19200bps 3=38400bps
Enter 0-3 for the Baudrate. Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
16
Topaz EXIFU Guide
Call Logging (SMDR)

Configuration Sheet: SMDR Serial port Baud rate Program 10-21-02
Default=2
0=4800bps 1=9600bps 2=19200bps 3=38400bps

0=Not output 1=Output
SMDR output Program 35-01-01
Default=0
SMDR output for each trunk Program 14-01-06

Trunk port 0=Not output Trunk port 1=Output Default=1
SMDR output for each telephone Program 15-01-03

0=Not output Telephone 1=Output Default=1 0=Not output 1=Output Default=1
0=Not output Telephone 1=Output Default=1
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35
36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51
200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220
Change the telephone numbers if they are different on your system. Fill in additional telephone numbers if necessary.
Topaz EXIFU Guide
17
Call Logging (SMDR)

Sample SMDR Report
CLASS POT POT POT PIN ALB TIME 10:44 10:46 10:47 10:48 10:50 LINE LINE 001 LINE 001 LINE 001 LINE 002 02 DURATION STATION 00:00:30 STA 224 00:00:45 STA 224 00:00:29 STA 218 00:01:39 00:01:40 09/01/03 PAGE 001 DIALLED No./CLI RD/COST ACCOUNT 12039265400 8841 18874521 0 12039265441 0 NO ANSWER
01 02 03 04 05
Definitions Call Record Number CLASS TIME LINE DURATION SMDR record number (consecutive) Type of call (see Class Definitions below) Time call placed or answered. (For Transferred calls, shows time user picked up Transfer.) Trunk number used for call How long call lasted. (For Transferred calls, shows how long user was on call after answering the Transfer.) Extension number of call owner (i.e., extension that first placed or answered call) (For Transferred calls, there can be more than one owner depending on how many extensions shared the call.) For outgoing calls, the number dialed or, for incoming calls, the Caller ID information For outgoing calls, the cost if enabled. For incoming calls, the ring duration. Account Code number entered by extension user Outgoing trunk call Outgoing trunk call placed using Toll Restriction Override Incoming trunk calls All lines in group are busy (group number follows TIME field)
STATION
DIALLED No./CLI RD/COST ACCOUNT Class Definitions POT POTA PIN ALB BRD PTRS IVIN IVOT
Call blocked due to Toll Restriction Transferred call Incoming ISDN trunk call Outgoing ISDN trunk call
18
Topaz EXIFU Guide
Call Logging (SMDR)

SMDR Report Format Character Position Header Line
1-60 61-70 71 72-75 76 77-79 CR & LF Header Line 2 1-3 4-8 9-10 11-14 15-18 19-22 23-26 27-34 35-36 37-43 44-46 47-53 54 55-61 62-63 64-70 71 72-78 CR & LF SMDR Record 1-2 3 4-8 9 10-14 15 16-25 26 27-34 35 36-45 46 47-61 62-63 64-70 71 72-80 Spaces MM/DD/YYYY Space PAGE Space Report page number (e.g., 001)
Field Definition
Spaces CLASS Spaces TIME Spaces LINE Spaces DURATION Spaces STATION Spaces DIALLED Space No./CLI Spaces RD/COST Space ACCOUNT Carriage return and line feed Call record number 01-55 Space Call type (e.g., POT for outgoing) Space Time in 24 hour clock (HH:MM) Space Line number (e.g., 001) Space Call Duration (HH:MM:SS) Space Station number (STA, space, nnnn) or name Space Number dialed (15 digits maximum) Spaces Ring duration for incoming. Cost for outgoing Space Account number or NO ANSWER
Conditions 1. The SMDR report does not include Intercom calls. 2. The SMDR call buffer stores calls records when the SMDR device is unavailable. When the buffer fills, each new call is not recorded. The alarm display telephone assigned in Program 90-11-01 shows SMDR Buffer Full, indicating that the buffer is full. To clear the buffer, the SMDR information must be output. When not using SMDR, make sure Program 90-13-01=0 or Program 90-11-01=0 otherwise the SMDR alarm will display to the extension in Program 90-11-01 or to the operators extension. 3. SMDR requires a connection to the EXIFU via a COM port. Topaz EXIFU Guide 19
Call Logging (SMDR)

SMDR Output Options
You can change the information output via the SMDR. The following options are available. Omit dialed digits The SMDR will replace the dialed digits with an X character. This will prevent the administrator seeing the exact number dialed but will not prevent any billing operation of the call logging application.
CLASS TIME LINE 01 POT 10:44 LINE 001 DURATION STATION 00:00:30 STA 224 DIALLED No./CLI 120392654XX RD/COST ACCOUNT 8841 Use Vol. Keys to select the SMDR port
Program 35-01-04 Omit digits. Ensure you set the value for SMDR-P1
35-01-04 SMDR-P1 Omit Digit 0

Enter the quantity of digits to be omitted
Enter the quantity of dialed digits to be omitted (0-36). Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Minimum quantity of dialed digits The SMDR will only output the call record if the minimum quantity of digits are dialed for an outgoing call. 1 Program 35-01-05 Minimum digits. Ensure you set the value for SMDR-P1 35-01-05 SMDR-P1 Min Digits 0
Enter the quantity of digits to be dialed Use Vol. Keys to select the SMDR port
Enter the quantity of dialed digits the user must dial (0-36). 0 means all calls will be output. Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Minimum call duration The SMDR will only output the call record if the minimum call duration is reached for incoming and outgoing calls. 1 Program 35-01-06 Minimum call duration. Ensure you set the value for SMDR-P1 35-01-06 SMDR-P1 Min Duration 0
Enter the minimum duration (Seconds) Use Vol. Keys to select the SMDR port
Enter the minimum duration (0-65535). 0 means all calls will be output. Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
20
Topaz EXIFU Guide
Call Logging (SMDR)

Minimum ring duration The SMDR will only output the call record if the minimum ring duration is reached for incoming abandoned calls. An abandoned call is shown as NO ANSWER on the SMDR. This timer does not effect calls that are answered. 1 Program 35-01-07 Minimum ring duration. Ensure you set the value for SMDR-P1 35-01-07 SMDR-P1 Min Ring TM 0
Enter the minimum duration (Seconds) Use Vol. Keys to select the SMDR port
Enter the minimum duration (0-65535). 0 means all calls will be output. Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Trunk name or number The SMDR can either enter the trunk name or trunk number in the LINE field for each call record. The trunk name is set in program 14-01-01.
CLASS TIME LINE 01 POT 10:44 Line 001 DURATION STATION 00:00:30 STA 224 DIALLED No./CLI 120392654XX RD/COST ACCOUNT 8841
The trunk number is from 001 to 051.

CLASS TIME LINE 01 POT 10:44 001 DURATION STATION 00:00:30 STA 224 DIALLED No./CLI 120392654XX RD/COST ACCOUNT 8841 Use Vol. Keys to select the SMDR port
Program 35-02-03 Trunk name or number. Ensure you set the value for SMDR-P1
35-02-03 SMDR-P1 TRK No/Name 1

Enter 0 for name Enter 1 for number
Enter 0 or 1. Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Topaz EXIFU Guide
21
Call Logging (SMDR)

Extension name or number The SMDR can either enter the extension name or extension number in the STATION field for each call record. The extension name is set in program 15-01-01.
CLASS TIME LINE 01 POT 10:44 001 DURATION STATION 00:00:30 P.Jones DIALLED No./CLI 120392654XX RD/COST ACCOUNT 8841
The extension number is set in program 11-01-02.

CLASS TIME LINE 01 POT 10:44 001 DURATION STATION 00:00:30 224 DIALLED No./CLI 120392654XX RD/COST ACCOUNT 8841 Use Vol. Keys to select the SMDR port
Program 35-02-09 Extension name or number. Ensure you set the value for SMDR-P1
35-02-09 SMDR-P1 EXT No/Name 1

Enter 0 for name Enter 1 for number
All Lines Busy The SMDR will output a call record each time a trunk group has all lines busy simultaneously. The LINE field will show the trunk group number that is busy. The DURATION field shows how long all lines were busy.
CLASS TIME LINE 05 ALB 10:50 002 DURATION 00:01:40 STATION DIALLED No./CLI RD/COST ACCOUNT
Program 35-02-10 All Lines Busy output. Ensure you set the value for SMDR-P1
35-02-10 SMDR-P1 ALB Output 1

Enter 1 to enable ALB output Enter 0 to disable ALB output
Use Vol. Keys to select the SMDR port
22
Topaz EXIFU Guide
Call Logging (SMDR)

DDI Name output The call records for incoming ISDN DDI calls can show the name assigned to the DDI in the LINE field. The DDI names are assigned in program 22-11-03 for each DDI number.
CLASS TIME LINE 01 IVIN 10:44 Main No DURATION STATION 00:00:30 STA 224 DIALLED No./CLI 01765768691 RD/COST ACCOUNT
Program 35-02-12 DDI name output. Ensure you set the value for SMDR-P1
35-02-12 SMDR-P1 DID Table Name 1

Enter 1 to enable DDI name output Enter 0 to disable DDI name output
Date output for each call record The call records can include the date in the LINE field. The date is output as dd/mm followed by a space and then three digits to indicate the line number. Note. When you enable date output the following options are ignored. Program 35-02-03, Trunk name or number Program 35-02-12, DDI name output
CLASS TIME LINE 01 IVIN 10:44 09/03 001 DURATION STATION 00:00:30 STA 224 DIALLED No./CLI 01765768691 RD/COST ACCOUNT
Program 35-02-14 Date output for each call record. Ensure you set the value for SMDR-P1
35-02-14 SMDR-P1 Date Data 1

Enter 1 to enable Date output Enter 0 to disable Date output
Topaz EXIFU Guide
23
Call Logging (SMDR)

DDI or CLIP number output The call records for incoming ISDN DDI calls can show the DDI number instead of the CLIP number in the DIALLED No./CLI field.
CLASS TIME LINE 01 IVIN 10:44 001 DURATION STATION 00:00:30 STA 224 DIALLED No./CLI 643111 RD/COST ACCOUNT
Program 35-02-15 DDI number output instead of the CLIP number. Ensure you set the value for SMDR-P1
35-02-15 SMDR-P1 CLI/DDI Swich 0

Enter 1 to enable DDI output Enter 0 to enable CLIP output
DDI number or Line information output The call records for incoming ISDN DDI calls can show the DDI number instead of the line name or number in the LINE field.
CLASS TIME LINE 01 IVIN 10:44 643111 DURATION STATION 00:00:30 STA 224 DIALLED No./CLI 01765768691 RD/COST ACCOUNT
Program 35-02-16 DDI number output instead of the line name/number. Ensure you set the value for SMDR-P1
35-02-16 SMDR-P1 TRK/Rcv Dial 0
Enter 1 to enable DDI number output Enter 0 to enable line information output
24
Topaz EXIFU Guide
Call Logging (SMDR)

Configuration Sheet: SMDR Options Program 35-01-04 35-01-05 35-01-06 35-01-07 35-02-03 35-02-09 35-02-10 35-02-12 Description Omit dialed digits Minimum dialed digits Minimum call duration Minimum ring duration Trunk name or number Extension name or number All Lines Busy output DDI Name output
Default=0
Setting
Default=1 Default=0 Default=0 seconds Default=0 seconds Default=1 Default=0 Default=0
35-02-14
Date output for each call record

Default=0
Options 0 = None 1-36 = Number of digits omitted 0 = No minimum 1-36 = Number of minimum digits 0 = No minimum 1-65535 = minimum duration 0 = No minimum 1-65535 = minimum duration 0 = Name 1 = Number 0 = Name 1 = Number 0 = Not output 1 = Output 0 = Not output (Line name/number is output) 1 = Output 0 = Not output 1 = Output (35-02-03 & 35-02-12 are ignored if this option is enabled) 0 = CLIP number output 1 = DDI number output 0 = Line name/number output 1 = DDI number output
35-02-15
35-02-16
DDI number output instead of the CLIP number DDI number output instead of the line name/number
Default=0
Default=0
Topaz EXIFU Guide
25
Call Logging (SMDR)

Serial Cable
The serial cable used to connect the EXIFU card to the PC must be a null modem type (cross cable). The following connections are required. The EXIFU card has a 9 pin male D-Type connector. The cable must not exceed 15 meters long.
9-Pin to 9-Pin Cable

System Signal Name RXD TXD DTR SG DSR RTS CTS
1 5
SMDR Device Pin No. 2 3 4 5 6 7 8 Pin No. 2 3 4 5 6 7 8 Signal Name RXD TXD DTR SG DSR RTS CTS
1 5
9-Pin to 25-Pin Cable

System Signal Name RXD TXD DTR SG DSR RTS CTS Pin No. 2 3 4 5 6 7 8 Pin No. 2 3 4 5 6 7 20 SMDR Device Signal Name TXD RXD RTS CTS DSR SG DTR
13
25
14
26
Topaz EXIFU Guide
Compact Flash Compact Flash Socket

The compact flash socket of the EXIFU-A1 card can be used for either saving/re-loading the system configuration or upgrading the Topaz main units firmware.
Saving the system configuration

You can save a copy of the customer configuration that can be re-loaded in the event of system failure. You will need a compact flash card with at least 4MByte of free capacity. The Topaz will save the configuration in a folder named DATA on the flash card. If the flash card already has a DATA folder it will be overwritten each time the configuration is saved. To save the customer configuration. CAUTION!! The Topaz operation may be effected during the data save. Do not perform a save when the system is under load. 1 Remove the sub and main covers of the Topaz main unit. Insert the compact flash card into the socket on the EXIFU Program 90-03-01 Save configuration. You do not need to power off the Topaz to insert the card.
90-03-01 Data Save
Enter 1 to save the configuration Press DC to exit
Enter 1. Press HOLD to confirm the entry. The display will show the following while saving. 90-03-01 SavingSystemData When complete the display will show the next program number. 90-04- Mtenanc Load Data
4 When the save is complete you can remove the compact flash card
Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
You do not need to power off the Topaz to remove the card. Unsure you hold the EXIFU card when removing the flash card see caution below.
CAUTION!! You must ensure that the EXIFU card is not unplugged when you remove the compact flash card otherwise the system will reset. If the EXIFU card is unplugged DO NOT plug it back in until you have powered off the Topaz system.
Topaz EXIFU Guide
27
Compact Flash
System Report
It is recommended that you also output the Topaz system report. This will show the cards installed in each slot and the ports assigned. You will need to connect the serial port of the EXIFU card to a COM port of your PC, refer to Testing the EXIFU earlier in this guide for details. Below is an example of a system report. << System Information >> 14/02/2005 04:34
slot location type assign port condition note -----------------------------------------------------------------------------1 1-1 008/308 1- 8 Running **-**--Connect:* 1- 3 Trunk port 2 1-2 008/308 9- 16 Running -------Connect:* 4- 6 Trunk port 3 1-3 -none-noneNot Install 4 1-4 -none-noneNot Install 5 1-5 BRIU 17- 20 Running Station port 7- 14 Trunk port 6 7 8 9 10 11 12 13 14 15 16 17 18 1-6 2-1 2-2 2-3 2-4 2-5 2-6 3-1 3-2 3-3 3-4 3-5 3-6 -none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-none-noneNot Not Not Not Not Not Not Not Not Not Not Not Not Install Install Install Install Install Install Install Install Install Install Install Install Install
This report shows that the Topaz main unit has a 308 card and a 4BRIU card installed. Slots 1-6 are in the Main unit Slots 7-12 are in Expansion unit 1 Slots 13-18 are in Expansion unit 2
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Topaz EXIFU Guide
Compact Flash
Loading the system configuration
The customer configuration can be re-loaded from the compact flash card into the Topaz main unit. Note! The configuration on the compact flash card will contain the card type and port assignment of all slots in the system. You must ensure that the card type and port numbers are identical on both the Topaz and the saved configuration on the flash card. Use the system report to confirm the cards installed and ports assigned on the Topaz. To load the customer configuration from the flash card. CAUTION!! The Topaz operation may be effected during the data load. Do not perform a load configuration when the system is under load. 1 Remove the sub and main covers of the Topaz main unit. Insert the compact flash card into the socket on the EXIFU Program 90-04-01 Load configuration. You do not need to power off the Topaz to insert the card.
90-04-01 Data Load
Enter 1 to save the configuration Press DC to exit
Enter 1. Press HOLD to confirm the entry. The display will show the following while loading. 90-04-01 Loading Data When complete the display will show the next program number. 90-05- Mtenanc Slot Control
Press DC several times when you are done to return to the Program Mode. Press SPK to save changes and exit.
! It may take a few minutes to save the configuration to memory Do not remove the flash card or power off the system until completed. 4 When the data save to memory is complete you must power off/on the Topaz system Power the system off/on in order for the loaded configuration to take effect. Remove the flash card while the system is powered off. Ensure the EXIFU card is not unplugged when you remove the flash card.
Topaz EXIFU Guide
29
Compact Flash
Upgrade the Topaz Main Unit Software
The operating system software of the Topaz system can be upgraded by installing a compact flash card into the socket of the EXIFU card. The compact flash card has the new revision of Topaz system software copied onto it. You can confirm the revision of the Topaz system software at any Topaz telephone with a display. With the phone idle press OPAC and dial 3 The top row of the display will show the software revision (example below is Version 01.30) Main Ver: 01.30 0-Cf-80-D0-13-2A The display will revert to normal after 3 seconds. To upgrade the Topaz system software from the flash card. It is recommended that you save the system configuration to the compact flash card before you perform the upgrade see Saving the System Configuration above. 1 Power off the Topaz system You must also power off any expansion units if they are installed.
Remove the sub and main covers of the Topaz main unit. Insert the compact flash card into the socket on the EXIFU Set the NORMAL switch to OFF The NORMAL switch is located on the right side of the ST1-ST8 connector on the Topaz main unit.
Power on the Topaz main unit
The new system software will be copied from the compact flash card to the Topaz main unit. Lamp LED4 will flash during the upgrade.
LED4 6 When LED4 stops flashing power off the Topaz main unit 30
LED3
The upgrade will take 1-2 minutes.
LED1
Topaz EXIFU Guide
Compact Flash
7 Remove the compact flash card Set the NORMAL switch to ON ! If you do not set the NORMAL switch to ON you will erase the customer configuration when you power on the system The NORMAL switch is located on the right side of the ST1-ST8 connector on the Topaz main unit.
Topaz EXIFU Guide
31
Expansion Socket Expansion Socket

Refer to the Expansion Unit guide.
32
Topaz EXIFU Guide
This guide explains the installation, configuration and operation of the DSPDB option card for the Topaz Telephone System. Further information will be supplied with any optional equipment that you have purchased. Refer to the Getting Started Guide for further detail and Administrator User Guide. Please keep all information supplied for future reference.
Topaz
5. DSPDB Guide
Rev 1.0 May 2005
Contents
What is the DSPDB? ........................................................................................................................................3 System Connection Diagram ..........................................................................................................................3 Installation Procedure......................................................................................................................................4 1- Unpack the Card...........................................................................................................................................4 2- Install the DSPDB Card................................................................................................................................5 3- Test the DSPDB............................................................................................................................................6 4- Upgrading the Compact Flash Card to IP1E-CF-B1 .................................................................................7 Fit the new CF card Do not keep the customers messages.......................................................................7 Fit the new CF card Keep the customers messages ..................................................................................8 5- Configure the DSPDB ..................................................................................................................................9 Topaz Configuration Mode...........................................................................................................................10 Voice Mail Setup .............................................................................................................................................12 Overview of Voice Mail Setup ......................................................................................................................12 Mail Box Setup .............................................................................................................................................13 Access your Mailbox ....................................................................................................................................15 Forward your calls to Voice Mail ..................................................................................................................15 Record your greeting ...................................................................................................................................15 Select the Greeting ......................................................................................................................................15 Retrieve your messages ..............................................................................................................................15 Date/Time Stamp .........................................................................................................................................16 Maximum Message Duration .......................................................................................................................16 Conversation recording................................................................................................................................17 Automatic Recording....................................................................................................................................18 Routing Incoming Trunk Calls to Voice Mail ................................................................................................20 Automated Attendant.....................................................................................................................................25 What is available on the Topaz?..................................................................................................................25 Overview of Auto-Attendant Setup...............................................................................................................26 Analogue Trunks - Go straight to Auto-Attendant........................................................................................27 Analogue Trunks - Go to a Ring Group and then to Auto-Attendant. ..........................................................27 Routing an ISDN DDI Call to Auto-Attendant ..............................................................................................27 Select the Auto Attendant Greeting Message..............................................................................................28 Set the Single Digit Options .........................................................................................................................29 Select the Operation for Invalid Number or Destination is Busy/No Answer...............................................30 Record the Auto-Attendant Greetings..........................................................................................................30 Additional Auto-Attendant Options...............................................................................................................30 Queue Announcements .................................................................................................................................36 Queue Announcement for a Ring Group. ....................................................................................................36 Queue Announcement for a Department Group..........................................................................................36 Preamble Message .........................................................................................................................................40 Personal Greeting / Park and Page ..............................................................................................................42 Fixed Messages ..............................................................................................................................................42 Compact Flash Card Maintenance ...............................................................................................................43 Auto Erase ...................................................................................................................................................43 Disk Full Indication .......................................................................................................................................44 Queue Announcement Duration ..................................................................................................................44 Back Up of Compact Flash Card .................................................................................................................44
Topaz DSPDB Guide
DSPDB Card What is the DSPDB?

The DSPDB option card provides; There are two functions available in DSPDB option card. The functions are different which CF card (CF-A1 or CF-B1) is installed to a DSPDB-A1 daughter board. VRS*(Voice Response System (No Voice Mail function)) The VRS requires IP1E-CF-A1 card with IP1E-DSPDB-A1. The VRS is provides; 1) 16channel Queue Announcement. 2) 48 user recorded messages. 3) Auto Attendant Operation 4) Pre-recording announcements for various system features. General Message, Preamble Message, Call Forward Message, Park & Page Message..
IP1E-CF-A1
One DSPDB card is installed in the Topaz main unit. *VRS is a kind of Automated Attendant.
Topaz DSPDB fits onto the base board of the Topaz main unit
Topaz DSPDB Guide
IP1E-CF-B1
Voice Mail (included VRS function) The Voice Mail requires IP1E-CF-B1 card with IP1E-DSPDB-A1. The Voice Mail is provides; 1) 16 channel Voice Mail. 2) 300 Mail Boxes. 3) 15 hours storage for purpose of recording.
DSPDB-A1 daughter board
DSPDB Card Installation Procedure

Unpack the DSPDB card Power off the Topaz and install the card Power on the Topaz You will also need to power off any expansion units if they are installed.
Test the DSPDB Configure the features available with DSPDB
1- Unpack the Card.

The DSPDB card is supplied with:
IP1E-CF-A1
1 x 64MB Industrial grade Compact Flash card pre-installed onto the card Additional Items Required: Cross head screwdriver.
4 x Plastic mounting bars
Additional Documents Available: Voice Mail and Voice Response System User Guide.
Topaz DSPDB Guide
Install the DSPDB Card 2- Install the DSPDB Card

! Observe anti-static precautions when handling the DSPDB card. Wear a suitable anti-static strap connected to an Earth point. One DSPDB card is installed onto the base board within the Topaz main unit. The DSPDB will be automatically assigned when the system is powered on, after the card is installed. 1 Power off the Topaz system You must also power off each Topaz expansion unit if you have any installed.
Fit the DSPDB card. The card is installed onto the connector CN6 on the base board within the Topaz main unit. Fit the plastic mounting bars.
Fit the four plastic mounting bars.
Install the DSPDB card. Ensure the connector is in line before pushing on the card.
Topaz DSPDB Guide
Install the DSPDB Card

4 Refit the main cover and the sub cover. Power on the Topaz system If you have any expansion units installed you must power these on first. The DSPDB card will be automatically configured. ! System Start Up Retain Customer Configuration This is the normal operation for powering the Topaz on. Before you power on the system check that the NORMAL switch is set to ON. This will ensure that the system memory retains your configuration. The NORMAL switch is located to the right of the ST1-ST8 connector on the main unit, refer to the Getting Started Guide for further information.
3- Test the DSPDB

1 At any Topaz telephone press digit 8 while the phone is idle. You will hear a pre-recorded announcement of the time and date. If you do not hear the time and date announced first check Program 40-10-01 is set to 1 (enabled).
Topaz DSPDB Guide
Upgrading the DSPDB Card 4- Upgrading the Compact Flash Card to IP1E-CF-B1
The IP1E-CF-A1 Compact Flash card supplied with the DSPDB card will provide VRS feature. There is an IP1E-CF-B1 Compact Flash card available that will provide VRS & Voice Mail feature.
Fit the new CF card Do not keep the customers messages

If this method is used at an existing customer it will not keep any of the customers recorded messages. 1 Power off the Topaz system You must also power off each Topaz expansion unit if you have any installed. The card pulls out, there are no retaining clips.
IP1E-CF-A1
Remove the Compact Flash card (IP1E-CF-A1) from the DSPDB card
Fit the Compact Flash card (IP1E-CF-B1) into the DSPDB card
The card pushes in, there are no retaining clips.

IP1E-CF-B1
If you have any expansion units installed you must power these on first. The DSPDB card will be automatically configured. ! System Start Up Retain Customer Configuration This is the normal operation for powering the Topaz on. Before you power on the system check that the NORMAL switch is set to ON. This will ensure that the system memory retains your configuration. The NORMAL switch is located to the right of the ST1-ST8 connector on the main unit, refer to the Getting Started Guide for further information.
Topaz DSPDB Guide
Upgrading the DSPDB Card

Fit the new CF card Keep the customers messages
This method is recommended if you are upgrading at an existing customer as it will keep the customers recorded messages. 1 Power off the Topaz system You must also power off each Topaz expansion unit if you have any installed. The card pulls out, there are no retaining clips.
IP1E-CF-A1
Remove the Compact Flash card (IP1E-CF-A1) from the DSPDB card
Use your PC to make a copy of the folder on a Compact Flash card (IP1E-CF-A1)
Fit the Compact Flash card (IP1E-CF-A1) into a compact flash compatible socket of your PC. Copy the folder named VM\OGM\3\1\9 from the Compact Flash card (IP1E-CF-A1) onto your PC. Remove the Compact Flash card (IP1E-CF-A1). Fit the Upgrade Compact Flash card into the compact flash socket of your PC. Paste to same folder (VM\OGM\3\1\9) on the Compact Flash card (IP1E-CF-B1). Remove the Compact Flash card (IP1E-CF-B1) from your PC.
Use your PC to paste the VM\OGM\3\1\9 folder on the Compact Flash card (IP1E-CFB1) Remove the Compact Flash card (IP1E-CF-B1) Fit the Compact Flash card (IP1E-CF-B1) into the DSPDB card
The card pushes in, there are no retaining clips.

IP1E-CF-B1
If you have any expansion units installed you must power these on first. The DSPDB card will be automatically configured. ! System Start Up Retain Customer Configuration This is the normal operation for powering the Topaz on. Before you power on the system check that the NORMAL switch is set to ON. This will ensure that the system memory retains your configuration. The NORMAL switch is located to the right of the ST1-ST8 connector on the main unit; refer to the Getting Started Guide for further information.
Topaz DSPDB Guide
Configure the DSPDB 5- Configure the DSPDB

Before you configure your system it is important that you: Ensure the power will not be turned off to the Topaz, otherwise you will lose any changes you have made that were not previously saved to battery backed memory. Ensure that the NORMAL switch is set to ON before you commence, otherwise you could lose your entire configuration. Refer to System Start Up for information. Have a diagram of your exchange lines and telephones. Plan your requirements before you start. While you configure your system it is important that you: Exit configuration mode periodically, this will save your changes into battery backed memory. They will not be lost if the power is removed. Fill out the configuration sheets as you go so that you have a record of your configuration. Make small changes, exit configuration mode and test the changes. Do not make all your changes at once as this can make testing very difficult. Record your changes as you can only undo them by re-entering the previous values. Do not unplug the phone. If it is unplugged by mistake then plug it back in, wait for the display to show time and date and then press HOLD to return to the configuration mode. Your changes will not be lost. The Topaz consists of exchange lines and telephones connected into the main unit. Within the Topaz configuration the exchange lines are referred to as trunks and the telephones as extensions. How to change the Topazs Configuration The configuration is stored in battery-backed memory within the Topaz. You can change the configuration via any Topaz system phone that has an LCD display. When you have made your changes the Topaz will automatically save the configuration into memory. Check the User Guide for other options There are some options that are set via normal service codes, for example: Function Keys with service codes 851 & 852.
Topaz DSPDB Guide
Configure the DSPDB

Press HOLD
You will see -
_ Program Mode
Selecting the Program Number Each configuration setting within the Topaz is identified by a Program Number (e.g. 22-05-01). 1 Ensure the LCD display shows: If it is not displayed press the DC key several times. Now enter the Program Number e.g 22 05 01 with the numeric keys of the Topaz phone. 22-05-01 Mode1 Trunk1 IRG =1 _ Program Mode
10
Topaz DSPDB Guide
Configure the DSPDB

MON 200
27
16:28PM EXT200
Topaz DSPDB Guide
11
Configure Voice Mail Voice Mail Setup

The DSPDB provides a voice mail system for the Topaz. There are 300 mailboxes available and a maximum storage capacity of 15 hours. Each mail box has a limit of 100 messages. The maximum duration of any message can be restricted, the default is 1 minute per message. The voice mail system gives the users the ability to forward calls and record calls to their personal mail box. The Topaz can also route incoming trunk calls directly to a general mail box e.g. to take messages out of hours. The mailboxes are given a number used to access the mailbox each mailbox can have an optional password. For a Personal Mailbox the mailbox number is usually the same as the extension number, this makes the operation simple to remember for the user. The user can assign their own password if required. For a General Mailbox the mailbox number is usually not the same as any extension numbers, this prevents a user acessing the mailbox by mistake. Any user can access any of the mailboxes by its mailbox number and optioanl password. Note. The Voice Mail system is not used for Auto-Attendant operation, refer to Auto-Attendant later in this guide.
Overview of Voice Mail Setup

Assign numbers to the mailboxes A password can also be assigned Optional Voice Mail Settings Turn time stamp on/off Set the maximum message duration Assign a Mail Box Function key to the users with Topaz System Phones Default: On. Program 40-01-02 Default: 1 minute. Program 40-03-01 Default: None assigned. Use Program 15-07-01 (type 67+ mailbox number). Or the user can set with Service Code 851+67+mailbox number. Default: Not erased. Program 40-01-05 = Time of day to erase old messages. Program 40-01-06 = How old the message must be before it is erased. Refer to the Compact Flash Card Maintenance section later in this guide. Manual and Automatic available. Default: None assigned. Program 40-02-01
Set Auto Erase of messages
Conversation Recording Route trunks directly to a voice mail box
12
Topaz DSPDB Guide
Configure Voice Mail

Mail Box Setup
A mail box must be setup before the users can access the voice mail system. The mail box is setup in Program 40-02-01, each mail box can also have an optional 4 digit password. 1 Program 40-02-01 Create the mailboxes (and optional passwords). The personal mailbox number is usually the same as the users extension number e.g. 200. A general mail box number is usually outside of the extension number range e.g. If you assign passwords choose an obvious one e.g. 1234, the users can change their own passwords later. 40-02-01 MgBox1 Mail Box No 200
Enter the number used to access the mail box Use Vol. Keys to select another mail box
Enter the mail box number (up to 4 digits), you can overwrite the current entry. To remove an entry press CLEAR. Press HOLD to confirm the entry and step to the password. 40-02-02 MgBox1 Mail Box PWD1234
Enter the password for the mail box Use Vol. Keys to select another mail box
Enter the password (must be 4 digits), you can overwrite the current entry. To remove an entry press CLEAR. Press HOLD to confirm the entry Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Topaz DSPDB Guide
13

Configuration sheet: Voice Mail box setup Program 40-02-01. Default = no mail box numbers or passwords assigned. Mail Mail Box Password Mail Mail Box Password Box Number Box Number Must be 4 Must be 4 Up to 4 Up to 4 digits digits digits digits
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100
Mail Box
Mail Box Number Up to 4 digits
Password Must be 4 digits
101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150
Copy this sheet if you are using mail boxes 151-300.
14
Topaz DSPDB Guide

Access your Mailbox
There are two ways a user can access a mailbox. either by dialing the Voice Mail Access code (884) or pressing a Voice Mailbox function key (851+67+mailbox number). Refer also to the Voice Mail and Voice Response System User Guide. Voice Mail Access Code 884 Any user can access the voice mail system by going off hook and dialing 884. They will be prompted to enter the mail box number e.g. 200, dial # to confirm, you may then be prompted for the optional password. Mail Box Function Key An user with an Topaz system telephone can set one of their programmable function keys as a mail box key. They can press the key to access their maibox, it will also flash to indicate new messages. You can have a voice mail function key for any of the mailboxes, so a user could have a key for their personal mail box and one or more general mail boxes.
Forward your calls to Voice Mail

The user must set Automated Attendant for their personal mail box. This can be set either by dialing the Voice Mail Access code (884) or pressing a Voice Mailbox Automated Attendant function key (851+70+mailbox number). Voice Mail Access Code 884 Access the voice mail system by going off hook and dialing 884. They will be prompted to enter the mail box number e.g. 200, dial # to confirm, you may then be prompted for the optional password. Dial voice mail service code 62# to turn on/off Automated Attendant for the mail box. Mail Box Automated Attendant Function Key An user with an Topaz system telephone can set one of their programmable function keys as a mail box automated attendant key. They can press the key to forward call to their maibox. Each time the key is pressed the type of automated attendant forwarding will be changed as below. All Lamp on No Answer Lamp flashes Busy Lamp winks off Busy&No Answer Lamp double flashes Cancel Lamp off You can have a voice mail automated attendant function key for any mailbox number.
Record your greeting

Each user can record up to three greetings for their mailbox. The greetings are recorded by accessing their personal mailbox and dialing voice mail service code 31# for greeting number 1, 33# for greeting number 2 and 34# for greeting number 3. Note that a user must have an Topaz system telephone to be able to select one of the three greetings.
Select the Greeting

The user must have a programmable function key set to Answering Message (851+71+mailbox number). They can press the key to select one of the three greetings. Each time the key is pressed the greeting will be selected as below. Greeting 1 Lamp off Greeting 2 Lamp on Greeting 3 Lamp flashes
Retrieve your messages

When a new message has been left in their mailbox either the Mailbox function key will flash or the MW lamp on the phone will flash (if they do not have a Mailbox function key). Single line telephones will receive an interrupted dial tone and where compatible a flashing message lamp.
Topaz DSPDB Guide
15

To listen to messages either access your mail box by dialing 884 and then voice mail service code 1# or press the flashing voice mail function key. You will hear the number of new messages and the first message will be played. Before each message you will hear the date/time the message was left.
Date/Time Stamp
Turn off the date/time announcement when listening to messages in Program 40-01-02. 1 Program 40-01-02 40-01-02 Time stamp on/off Time Stamp 0
Enter 0 to turn off (enter 1 to turn on) time stamp
Enter 0 or 1, you can overwrite the current entry. Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Maximum Message Duration

The maximum duration of any message can be set in Program 40-03-01. When the duration is reached the user will hear a tone and recording will stop. This limit will not effect conversation recording. 1 Program 40-03-01 40-03-01 Maximum message duration of VM RecordingTM 1 all voice mail messages.
Enter the duration 0-10 (minutes)
Enter the maximum duration of a message, you can overwrite the current entry. Enter 0 for no limit. Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Configuration sheet: Voice Mail box setup Default = no mail box numbers or passwords assigned. Program Description Setting Time stamp for mail box 40-01-02 messages 40-03-01 Maximum message duration
Default=1 Default=1
Option 0=Off 1=On 0-10 minutes
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Topaz DSPDB Guide

Conversation recording
Users can record trunk calls into their personal mailbox (internal calls can not be recorded). Conversation recording must be enabled for each extension in 15-12-01. The destination mailbox must also be defined for each extension in 15-12-03. 1 Program 15-12-01 15-12-01 TEL200 Conversation record Dest.Ext No 884 destination. 884 is the service code used Enter the voice mail to access the voice mail access code to system. enable recording 2 Program 15-12-03 Conversation record destination mailbox.
Use Vol. Keys to select another telephone
Enter 884 to enable conversation recording for the telephone. Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished). 15-12-03 TEL200 Rec Storing 1
Enter 1 to record to the users personal mailbox Use Vol. Keys to select another telephone
Enter 1 to enable conversation recording to the users personal mailbox Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
How to record a conversation The user must have a programmable function key set as Conversation Record (851+69+0). During a trunk call the user presses the conversation record function key to begin recording. The conversation will be saved as a new message in their mailbox. The recording will stop when the call is cleared or the user presses the conversation record key again.
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Automatic Recording
The Topaz can record calls into a users personal mailbox. Automatic conversation recording of received calls must be enabled for each extension in 15-12-02. Automatic conversation recording of outgoing calls must be enabled for each extension in 15-12-04. You must also specify the destination in program 15-12-01 as shown above. 1 Program 15-12-02 Use Vol. Keys to 15-12-02 TEL200 select another Automatic conversation Auto Record 1 telephone recording of received calls.
Enter 1 to turn on (enter 0 to turn off) recording
2 Program 15-12-04 Automatic conversation recording of outgoing calls.
Enter 1 to enable conversation recording of received calls for the telephone. Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished). 15-12-04 TEL200 OTG Auto Rec 1
Enter 1 to turn on (enter 0 to turn off) recording Use Vol. Keys to select another telephone
Enter 1 to enable conversation recording of outgoing calls for the telephone. Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
All trunk calls will be recorded into the users personal mailbox. Note that outgoing trunk calls will begin recording either when the caller answers or the call timer begins (10 seconds).
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Topaz DSPDB Guide

Configuration sheet: Voice Mail Conversation Recording Telephone Recording Auto Destination Auto Record Destination Record Mailbox Incoming Outgoing 15-12-02 15-12-04 15-12-01 15-12-03
Default=None Enter 884 Default=0 Change numbers as necessary 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 Enter 1 to auto record Default=0 Enter 1 to record to the users personal mailbox Default=0 Enter 1 to auto record
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Routing Incoming Trunk Calls to Voice Mail
You may want to route a trunk call directly to voice mail during out of hours working. The caller can leave a message into any of the 300 mailboxes. Both analogue and ISDN trunks can be routed to voice mail by entering the voice mail ring group number 101 as the target for the trunk. Analogue Trunks The target for analogue trunks is set in Program 22-05-01 for each night mode. 1 Program 22-05-01 Night mode number 22-05-01 Trunk 1 Target for analogue trunks. (1-8) Mode 1 IRG= 1
Enter 101 as the target
Use Vol. Keys to select another trunk
Enter 101 as the target to route the calls to voice mail. Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
ISDN DDI Trunk nd rd The target for DDI trunks is set in the 2 or 3 targets for each DDI (Program 22-11-05 or 22-11-06). 1 Program 22-11-05 or Use Vol. Keys to 22-11-06 TBL 1 select another TRF Target2 101 Program 22-11-06 DDI table number Target for DDI trunks.
Enter 101 as the target
Enter 101 as the target to route the calls to voice mail. Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Trunk Greeting The system can play a greeting message to the incoming caller, this would normally indicate that the call will be routed to voice mail and that a message can be recorded. The greeting is one of the 48 available messages within the DSPDB (see the separate Voice Mail and Voice Response user guide for instructions to record the message). The message number is set in Program 40-06-02 for each night mode. Be sure you set the correct night mode that the customer will set the system into. 1 Program 40-06-02 Use Vol. Keys to Night mode number 40-06-02 Trunk 1 select another DSPDB message used for the (1-8) Mode 2 Msg No. 5 trunk greeting. You set the message for each trunk, you can also set a different message for each night mode.
Enter the message number (1-48)
Enter the DSPDB message number (1-48) that the user will record the greeting to. Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
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Destination Mailbox The general mail box that the trunk calls will save the message to is set in Program 40-06-03, the mail box is set ifor each night mode. Be sure you set the correct night mode that the customer will set the system into. Note that you must enter the mail box number (1-300), give the general mail box a number that will be used to access the mail box, see Program 40-02-01in Mail Box Setup in this guide. 1 Program 40-06-03 Use Vol. Keys to Night mode number 40-06-03 Trunk 1 select another Voice mail box used to record (1-8) Mode 2 Msg Box 10 trunk the callers message. Enter the box number (1-300). You set the message for each trunk; you can also set a different message for each night mode.
Enter the voice mail box (1-300)
Enter the voice mail box number (1-300) that the caller will record the message to. Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
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Configuration sheet: Voice Mail Trunk Call Routing for Analogue Trunks Program 22-05-01, Target for analogue trunks Note You may have trunk routing to Ring Groups 1-25 already on the Topaz, you can add these to this table. You will then have a complete overview of the trunk routing on the system. Trunk Target for each day/night mode
Day 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 Enter 101 as the target to route calls to Voice Mail MMNight Rest Day2 Night2 Night Night2 Rest2
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Configuration sheet: Voice Mail Trunk Call Routing for DDI Trunks Program 22-11-05 and 22-11-06, transfer targets for DDI trunks Note You may have DDI routing already configured on the Topaz. This table shows only the DDIs you want to route to voice mail. Refer to the DDI configuration sheet in the Topaz BRI Guide for trunk ports associated with the BRI cards. You must set the trunk greeting and destination mailbox for the trunk ports that are associated with the BRI cards. DDI table numbers (1-2000) Enter the table numbers as necessary DDI Receive digits Transfer Transfer Target 1 Target 2 Program 22-11- Program 22-1105 06 Enter 101 to route the call to voice mail Trunks associated with the BRI cards For information only
For information only
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Configuration sheet: Voice Mail Trunk Call Routing to Voice Mail Trunk greeting and destination mailbox. Default for all trunks is none assigned. Trunk Trunk Greeting / Mail Box for each day/night mode
Day 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / Night / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / Enter DSPDB message number (1-48) and Mail box (1-300) M-Night Rest Day2 Night2 M-Night2 / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / Rest2 / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / /
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Topaz DSPDB Guide
Configure Automated Attendant Automated Attendant

The DSPDB can provide auto-attendant prompts to incoming trunk calls to the Topaz system. Automated Attendant operation is a standard feature within the Topaz (called DUD/DISA); the DSPDB provides the user recorded prompts that are played to the caller to assist them whilst using auto-attendant. The prompts are any of the 48 user recorded messages and can be up to 2 minutes long. Whilst the prompt is played the caller can over dial using DTMF digits to select the required destination; this can be an extension number or a Department Group pilot number. The Topaz can also have a single digit translation for each of the auto-attendant prompts. This allows the caller to dial one digit and be routed to a pre-defined destination. The Topaz can either route directly to the required destination or route to a further auto-attendant prompt to give multi-level greetings.
What is available on the Topaz?

First of all this depends on the type of trunk that you are going to answer with auto-attendant. For analogue trunks you can go straight to auto-attendant or after a delay. During the delay you can specify the ring group that the calls will ring at, you set the delay time and if the calls are not answered by a user they will be answered by auto-attendant. You can specify a different DSPDB message for each analogue trunk and each night mode. You can specify the mode of the trunk for each night mode. For example, this will allow you to have the lines ringing normally during DAY mode and then Auto-Attendant in NIGHT mode. For ISDN trunks with DDIs you can go straight to auto-attendant or after a delay. During the delay you specify up to two destinations (extension number, Department Group or Ring Group), you set the delay time for each step and if the calls are not answered by a user they will be answered by auto-attendant. You can specify a different DSPDB message for each night mode but you can only have one message for any DDIs answered by auto-attendant during that night mode. (This is because the message is assigned to each trunk port and not to each DDI). You can specify the DDI routing for each night mode. For example, this will allow you to have the lines ringing normally during DAY mode and then Auto-Attendant in NIGHT mode. You can setup single digit translations that are different for each auto-attendant greeting message. This gives the ability for the callers to dial a single digit and be routed either directly to the destination or to another greeting (multi level greetings). You can specify the operation should the user dial an invalid number or the destination is busy/no answer. You can route the calls to fall over ring group if required. The auto-attendant greetings are recorded by the user (using Service Code 716).
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Configure Automated Attendant

Overview of Auto-Attendant Setup
Identify which type of trunk(s) you are routing to Auto-Attendant Identify the night modes that Auto-Attendant is required
For analogue lines: Set the line type to DUD or Delayed-DUD
For ISDN DDI calls: Route the DDI to DUD
Select the Auto-Attendant greeting message(s) Set the single digit translations (optional) Select the operation for invalid number or destination is busy/no answer. Record the Auto-Attendant greeting(s)
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Analogue Trunks - Go straight to Auto-Attendant.
Set each line to DUD type Select the Auto-Attendant greeting message, see below Program 22-02-01 = Type 1 You can set the type for each night mode.
Analogue Trunks - Go to a Ring Group and then to Auto-Attendant.

Set each line to Delayed DUD type Assign the Ring Group that the incoming calls will ring at before stepping to auto-attendant Set the delay after which the unanswered calls will step to autoattendant Select the Auto-Attendant greeting message, see below Program 22-02-01 = Type 6 You can set the type for each night mode. Program 22-05-01 = IRG 1-25 You can set the IRG for each night mode.
Program 25-07-14 = 0-65535 seconds
Routing an ISDN DDI Call to Auto-Attendant

The DDI is routed to DUD by entering a unique identifer (400) within the DDIs translation table. You may have different DDI translation tables in use for each of the night modes, these will be set in Program 22-13-01. nd rd Each DDI can have up to three destinations; DUD mode can be entered in the 2 and 3 destinations so if you st want to route the DDI straight to auto-attendant ensure you leave the 1 destination blank. The call will then nd route directly to the 2 destination. st If you want to route to DUD after a delay then enter the 1 destination (22-11-02) and enable step on for NoAnswer in the Transfer Operation Mode (22-11-04). The call will step on after the delay time specified by Program 22-01-06. Program 22-11-05 (2 destination) rd or Program 22-11-06 (3 destination) Ensure you set the DDI entry number for each night mode in the DDI translation table. (Refer to the Basic Rate ISDN Guide for further information on setting up the DDI translation tables.) The entry of 400 is a unique identifier to route the DDI call to DUD.
nd
Route the DDI to DUD. Enter 400 as the destination for the DDI
Select the Auto-Attendant greeting message, see below
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Select the Auto Attendant Greeting Message
The greeting messages are assigned to each trunk port so for DDI calls you must set the same greeting message for ALL trunks that the DDI number will be presented on, see the example below. Example: Greeting message for DDI calls Topaz
BRIU
Trunks 4-5
The DDI number 123 will be presented on trunks 4 and 5 on the Topaz. Route DDI number 123 to DUD in Program 2211. Set the same auto-attendant greeting message for trunks 4 and 5 in Program 25-02-01.
PSTN
DDI number 123 to be routed to AutoAttendant
Assign the Auto-Attendant greeting message to be played to callers. You can select a different message for each analogue trunk. You can select a different message for each night mode for analogue trunks or DDI calls.
Program 25-02-01 Set the Talkie to 1 and then the Data entry will specify the DSPDB message number (1-48). These are set for each trunk and each night mode.
Night mode number (1-8)
25-02-01 TrkPrt 1 Mode1 Talkie= 1
Trunk number. Use the VOL. keys to select another trunk.
Enter 1 to enable the DSPDB message
Set the Talkie to 1 to enable the DSPDB message. Press HOLD to confirm the entry and step to the Data option.
Night mode number (1-8)
25-02-01 TrkPrt 1 Mode1 Data= 5
Trunk number. Use the VOL. keys to select another trunk.
DSPDB message number (1-48) to be played
Enter the DSPDB message that you are using for the autoattendant greeting. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
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Topaz DSPDB Guide

Set the Single Digit Options
Each DSPDB message has an optional single digit translation table. This will translate any digit (1 to 0, * and #) into an extension number, Department Group pilot number or another DSPDB message. Specifying another DSPDB message gives you the ability to build multi level greetings. If you dont specify any single digit translations the callers can still dial any valid extension number or department group pilot number directly. ! The single digit translation will take priority over any extension/pilot numbers. For example if you have a single digit translation for digit 2 callers will not be able to dial any extension numbers in the range 200-299. Attend Number Select the DSPDB message number that you are playing to the caller as the auto-attendant greeting (set in Program 25-02-01). Recv Number Select the received DTMF digit that you want to translate. Press FLASH twice to move the curser to the Recv number. Multi Level Greeting If you want the received DTMF digit to select another DSPDB message then enter the DSPDB message number in the Msg No entry. If you want to translate it into an extension or department group number leave the Msg No entry set to 0. OR Translation Enter the destination number in the DestNo entry. You can enter up to 4 digits. Program 25-06-01
Received DTMF digit (1-0, * & #) DSPDB message number (1-48) being played to the caller. Use the VOL. keys to select another message.
25-06-01 Attend 1 Recv1 Msg No 0
Enter the DSPDB message number (1-48) for multi level greetings. Set the Msg No to 0 if not required.
Select either the next DSPDB message to be played or enter 0 if you want to translate the digit the destination number. Press HOLD to confirm the entry and step to the Destination number.
Received DTMF digit (1-0, * & #)
25-06-02 Attend 1 Recv1 DestNo 201

Destination extension/pilot number
DSPDB message number (1-48) being played to the caller. Use the VOL. keys to select another message.
Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
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Select the Operation for Invalid Number or Destination is Busy/No Answer.
There are various reasons that the auto-attendant call may not reach the required destination. Caller miss-dials. The caller may dial an invalid extension/pilot number. The call can disconnect, fall over to a ring group or play an error message. The error message is defined in Program 25-05-01, you set any of the DSPDB messages, you could play the same auto-attendant greeting again if required. The call is still in DUD mode whilst the error message is being played. The fall over ring group is set in program 25-03-01. Ensure the ring group has members set in Program 22-04-01. Caller does not dial any digits The caller may not have a DTMF telephone. The Topaz will wait for a pre-defined period set by Program 25-07-01 and then either disconnect, fall over to a ring group or play an error message. The error message is defined in Program 25-05-01, you set any of the DSPDB messages, you could play the same auto-attendant greeting again if required. The call is still in DUD mode whilst the error message is being played. Destination does not answer The call will ring at the destination for a pre-defined period. This period is set by Program 25-07-02. After the pre-defined period you can either disconnect the call or fall over to any of the Ring Groups. The fall over ring group is defined in Program 25-04-01. Ensure the ring group has members set in Program 22-04-01. Destination is Busy If you have specified a fall over ring group in Program 25-04-01 the call will ring at the phones in the ring group. If you have not specified a fall over ring group and you have the VRS fixed messages enabled in Program 4010-01 the caller will be informed that the destination is busy and will be prompted to try another extension or wait. If you have no fall over ring group and the VRS fixed messages are disabled the call will be disconnected.
Record the Auto-Attendant Greetings.

The user can record the auto-attendant greetings from any phone connected to the Topaz. Make a record of the greeting on the configuration sheet. The greeting should include all single digit options available for the specified DSPDB message to instruct the caller what they should dial. Use service code 716 (at a display phone is best), the user can record, listen to or erase any of the 48 DSPDB messages. ! To prevent the greetings being erased or re-recorded in error it is recommended that you only allow access for the system administrator. Class of service option 20-07-13 enables/disables access to service code 716.
Additional Auto-Attendant Options

The following is a brief list of other programs that are related to Auto-Attendant. Program Description 10-09-01 DTMF Receiver Setup You must have a DTMF receiver available before the Topaz can answer a DUD call. It is recommended that you leave all DTMF receivers set to type 0 (Common Access for trunks or extensions) 25-01-01 DUD dial in mode (per trunk) If set to 0 the Topaz will use the DTMF digits received on a DUD call to define the destination number etc (default) If set to 1 the Topaz will compare the DTMF digits received with all entries in the DDI translation table. It is recommended that you set this to 0. 25-01-02 DISA user ID (per trunk) If set to 0 a DISA caller will not need to enter the 6 digit password If set to 1 the 6 digit password must be entered.
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Program 25-01-03 Description DUD/DISA transfer alarm (per trunk) If set to 0 the call rings as normal when a DUD/DISA call uses the fall over ring group If set to 1 the call rings with a different ring pattern when a DUD/DISA call falls over to the ring group. (Ring pattern is set by Program 20-15-09) Talkie type 0 will use a tone generated by the Topaz in place of the DSPDB greeting message. This allows the system to have auto-attendant operation without the need to install the DSPDB card. Disconnect timer after fall over to ring group (default = 60 seconds) This timer will disconnect any calls that fall over to the ring group specified in Programs 250301 or 25-04-01. This timer should be set to 0 if you are using the fall over ring groups and you do not want to disconnect the call. Warning tone and disconnect timers for DISA calls that route back out of the Topaz (trunk to trunk connection) (default = warn after 30 seconds then disconnect 15 seconds later) Paging duration for DISA callers (default = 30 seconds) DUD/DISA answer delay (default = 0 seconds) Will delay the Topaz from answering any DUD/DISA call DUD/DISA busy tone time (default = 5 seconds) If you do not have fall over set in program 25-04 and VRS fixed messages disabled in program 40-10-01 the Topaz will return busy tone to and calls to a busy destination. This timer sets how long the Topaz will return busy tone before disconnecting the call. DISA user ID Defines the six digit DISA passwords, 15 available. DISA class of service (per night mode) Defines the DISA class of service number to each of the 15 user IDs The COS option for DISA callers are assigned in program 20-14-01 DISA trunk group routing (per night mode) Defines the route that will be used when a DISA caller dials the trunk access code (9). The routes are defined in program 14-06-01. DISA Toll Restriction class (per night mode) Defines the toll restriction class used when a DISA caller selects an outgoing trunk (trunk to trunk connection). The toll restriction entries are defined in program 21-06 DISA alternate trunk group routing (per night mode) Defines the route that will be used when a DISA caller dials the alternate trunk access code (defined in program 11-09-02). The routes are defined in program 14-06-01. VRS message access for DISA (default = 000000) Defines the password required for a DISA caller to access the DSPDB messages (record, listen or erase) Continue code for DISA trunk to trunk (default = none) Defines the digit a DISA caller can dial to prevent the trunk to trunk call being disconnected. The code must be dialed after the DISA warning tone timer. Disconnect code for DISA trunk to trunk (default = none) Defines the digit a DISA caller can dial to disconnect the trunk to trunk call.
25-02-01 25-07-03
25-07-07 25-07-08 25-07-09 25-07-10 25-07-11 25-07-13
25-08-01 25-09-01
25-10-01
25-11-01
25-12-01
25-13-01 25-13-02
25-13-03
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Program 20-14-01 Description DISA Class of Service Options Defines the features available to each DISA class (1-15) st 1. Erase 1 digit 2. Trunk route access (dial 9) 3. Trunk group access (dial 804xx) 4. Common abbreviated dial access (813xxx) 5. Operator access (0) 6. Internal paging access (801x) 7. External paging access (803x) 8. Specified trunk access (805xx) 9. Forced trunk disconnect (not available) 10. Set call forward for an extension (e.g. 848 + extn no. + 1 + destination) 11. Barge in (not available) Trunk Type 1 = DUD 2 = DISA DDI target Enter 400 to route the DDI to DUD Enter 401 to route the DDI to DISA
22-02-01
22-11-05 22-11-06
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Configuration Sheet: Auto-Attendant Greeting Trunk DSPDB message number for each day/night mode
Day Night Program 25-02-01 0=None 1-48=DSPDB msg no. MRest Day2 Night2 Night MNight2 Rest2 Wrong Dial 25-03-01 0=Disconnect 1-25=IRG Busy/Noanswer 25-04-01 0=Disconnect 1-25=IRG Error Message 25-05-01 0=None 1-48= DSPDB msg no.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51
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Configuration Sheet: Single Digit Options DSPDB Message
1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 2 3
Single Digit Options for each DSPDB Message Program 25-06-01

4 Enter Msg no. OR Destination no. 5 6 7 8 9 0 * #
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Configuration Sheet: DUD/DISA Timers DUD/DISA Description Timers Dial Tone 25-07-01 How long the Topaz will wait for the caller to dial Ring No Answer 25-07-02 How long the call will ring at the destination before disconnect/fall over to ring group Disconnect after Fall Over 25-07-03 How long the call will ring at the fall over ring group before it is disconnected Delayed DUD Time 25-07-14 How long the call will ring at the ring group before being answered by auto-attendant Setting 0-65535 seconds Default = 10 seconds 0-65535 seconds Default = 10 seconds 0-65535 seconds Default = 60 seconds 0-65535 seconds Default = 10 seconds
Configuration Sheet: DSPDB Messages Copy this sheet if you have more than 10 messages. DSPDB Greeting Recorded by the User with Service Code 716 Message Include all single digit options 1-48
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Configure Queue Announcements Queue Announcements

The Topaz system can play an announcement to incoming trunk callers that are waiting to be answered. The queue announcements can be assigned to Ring Groups or Department Groups. The system can play two different announcements to each caller so callers waiting for a long time can hear an announcement informing them to wait for their call to be answered. The announcements are any of the 48 DSPDB messages recorded by the user or a pre-recorded Topaz greeting.
Queue Announcement for a Ring Group.

The Topaz can play the announcement to the incoming caller whilst the call is ringing. The call continues to ring at all available telephones in the group while the announcement is being played. The system can play two different messages for each ring group. You can also set the interval time and tone.
Call arrives. Any available telephones in the ring group will ring. Interval time 22-01-11 1 Message DSPDB Message (1-49) 22-14-02
st
Start time 22-14-01 Repeat 1 Message

st
2 Message DSPDB Message (1-49) 22-14-04 Interval tone 22-14-06
nd
Repeat 2 Message
nd
Optional disconnect timer 22-14-07
Repeat count 22-14-03
Queue Announcement for a Department Group.

The Topaz can play the announcement to the incoming caller when all members of the group are busy. When a member becomes free the queue announcements will stop and the call will be presented to the telephone. The system can play two different messages for each department group. You can also set the interval time and tone.
Call arrives. There are no telephones available in the department group Interval time 22-01-11 1 Message DSPDB Message (1-49) 22-15-02
st
Start time 22-15-01
Repeat 1 Message
st
2 Message DSPDB Message (1-49) 22-15-04 Interval tone 22-15-06
nd
Repeat 2 Message
nd
Optional disconnect timer 22-15-07
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Topaz DSPDB Guide
Configure Queue Announcements

Start Time st The start time of the 1 queue message is set from 0 to 64800 seconds. 0 will turn off all queue messages. 1 Message Chooses one of the 49 available DSPDB messages. The user records messages 1 to 48 with service code 716, refer to the separate Voice Mail and Voice Response user guide for recording VRS messages. Message 49 is pre-recorded (Please hold all lines are busy, your call will be answered when a line becomes free). Repeat 1 Message st You can choose to repeat the 1 message from 0 to 255 times. st nd 0 will turn off the 1 message, the Topaz will continue to the 2 message if you have set one. st 1 will play the 1 message once etc. Interval Time The interval time between any two queue messages can be set from 0 to 64800 seconds. 0 seconds will turn off the repeat message operation. Interval Tone The interval tone played to the caller between any two messages can be either ring-back tone or the music on hold tone. The music tone is set by Program 10-04-01. 2 Message Chooses one of the 49 available DSPDB messages. nd st The 2 message will start when the 1 message repeat operation has completed. Repeat 2 Message nd You can choose to repeat the 2 message from 0 to 255 times. nd 0 will turn off the 2 message. nd 1 will play the 2 message once etc. Disconnect time You can disconnect the call if it has not been answered before a set time. The time can be set from 0 to 64800 seconds. 0 will turn off the disconnect time. nd Note, the call must receive the 2 message before the disconnect timer is activated.
nd nd st st
Topaz DSPDB Guide
37

Configuration sheet: Queue Announcements for Ring Groups Message Interval time 22-01-11 IRG number 0-64800 seconds
Default=20
This timer is shared with the Department group queue announcements
Queue message start time 22-14-01

0-64800 seconds
1 Queue message
st
22-14-02
0-49
1 message Repeat count 22-14-03

0-255
st
2 Queue message
nd
22-14-04
0-49

0-255
nd
Interval tone
Disconnect time
22-14-06
0=Ringback tone 1=MOH tone
22-14-07
0-64800
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
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Topaz DSPDB Guide

Configuration sheet: Queue Announcements for Department Groups Message Interval time 22-01-11 Department Group number 0-64800 seconds
Default=20
This timer is shared with the Ring group queue announcements
Queue message start time 22-15-01

0-64800 seconds
1 Queue message
st
22-15-02
0-49

0-255
st
2 Queue message
nd
22-15-04
0-49

0-255
nd
Interval tone
Disconnect time
22-15-06
0=Ringback tone 1=MOH tone
22-15-07
0-64800
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32
Topaz DSPDB Guide
39
Configure Preamble Message Preamble Message

The preamble message is played to all incoming callers before the call is presented to the Topaz user. This is useful if you must give an announcement to all callers, for example to inform them that call is premium rate cost or that the call will be recorded. The preamble message is played when the call is answered, the Topaz user cannot speak to the caller until the preamble message has finished. The preamble message is one of the 48 DSPDB messages recorded by the user with service code 716. You can have different messages for each trunk line.
Call arrives on the trunk Preamble Message played to caller and Topaz user DSPDB Message (0-48) 40-11-01 Topaz user hears two beeps and is connected to the caller
Topaz user answers the call
40
Topaz DSPDB Guide
Configure Preamble Message

Configuration sheet: Preamble message Trunk Preamble message for each day/night mode
Day 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 Night MNight Enter 0-48 Rest Day2 Night2 MNight2 Rest2
Topaz DSPDB Guide
41
Configure Preamble Message Personal Greeting / Park and Page

The user can set a call forward where the caller hears a personal greeting before the call is forwarded. The personal greeting could be used to inform the caller that the person they have called is not available and the call is being diverted. Park and Page allows a user to be alerted that a call has arrived for them by having the system make a page call via either an internal or external page zone. The user records a personal greeting to ask the caller to wait while the user is paged; this call is then parked at the users telephone. The user also records the page announcement, which will inform the user that a call is waiting (e.g. John Smith, there is a call parked at your phone). The user can take the call from any extension by using the direct call pick up service code 715 plus their own extension number. There is no configuration required on the Topaz for these features. There is only a Class of Service option (Program 20-11-15) that enables/disables the use of Service Code 713. Refer to the Voice Mail and Voice Response User Guide for instructions on setting these features.
Fixed Messages
The DSPDB has some pre-recorded announcements that are played to any Topaz user. These fixed messages can be turned off with Program 40-10-01. The fixed messages are: Operation Fixed Message User calls a busy telephone Extension XXX is busy, for call back dial 850 User attempts to seize a busy trunk All lines are busy, for call back dial 850 User calls an invalid telephone number Vacant number User dials a service code that is disabled in their class The number you have dialed is not in service of service User places a trunk call that is toll restricted Your call can not go through. Please call the operator User calls a telephone that has Do Not Disturb set Please do not disturb User dials 6 when on hook This is extension XXX User dials 8 when on hook The time is hh/mm. The date is day/month/date You have set call forward and a call is being Your calls have been forwarded forwarded
42
Topaz DSPDB Guide
Compact Flash Maintenance Compact Flash Card Maintenance

It is important that compact flash card does not become full otherwise it will not be possible to record new voice mail messages etc.
Auto Erase
The Topaz has an auto erase option that will erase any voice mail message that is over a specified number of days old. You need to set the time of day when the flash card will be taken out of service and all messages over the specified age will be erased. ! New and saved messages will be erased. The DSPDB card will be taken out of service for approximately 2 minutes during which time you will see TEST VOICE SV on the Topaz display telephones when you try to access any of the DSPDB features. The maintenance time is set in Program 40-01-05 1 Program 40-01-05 Enter the time that the flash card will be taken out of service for maintenance. 00:00 will disable the maintenance operation. Enter a time outside of normal working e.g. 02:00
40-01-05 Mtnance TM
02:00
Enter the time in 24h format hh:mm
Enter the time that the flash card will be taken out of service. Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
You also need to specify which messages will be erased. Messages are erased based on their age in days, you can specify from 0 to 180 days. The number of days is set in Program 40-01-06 1 Program 40-01-06 Enter the age in days that a message must be before it will be erased. ! If you set 1 day you may lose new messages, see the note below.
40-01-06 AutoMSG Erase 2

Enter the number of days (0-180)
Enter the age of the messages that will be erased. Press HOLD to confirm the entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
! Note. Do not set the number of days to 1 otherwise you may erase new messages. For example if the maintenance time is set at 02:00. A new message is recorded on Monday at 6:00 PM; this message is not listened to, as the user is not in the office. At 2:00 AM on Tuesday the message will be erased, as it is 1 day old. Either set the number of days to 2 or the maintenance time to a PM time, this will give the user a chance to listen to the message. Configuration sheet: DSPDB Compact Flash Maintenance Program Description Setting 40-01-05 Maintenance time
Default=00:00
40-01-06
Age of messages to be erased

Default=0
Option 00:00 = Off Enter time is 24hour format 0=Off Enter age in days (1-180)
Topaz DSPDB Guide
43
Compact Flash Maintenance

Disk Full Indication
You will see VMB# HD ERROR! on the Topaz display telephones when you try to record/listen to a message and the compact flash is full. The user must erase some messages to free up space on the flash card.
Queue Announcement Duration

The maximum duration of any of the 48 messages is 2 minutes, this can not be extended. It is also dependant on the recording capacity available on the compact flash card.
Back Up of Compact Flash Card

If the DSPDB is being used for queue announcements it is recommended that you take a backup of the flash card after the customer has recorded their messages. The compact flash card can then be reloaded if the customer accidentally erases or records over any of the queue announcements. You can either take a complete copy of the VM folder by inserting the compact flash card into a PC, this could be up to 20Mbyte with the customers recordings. This will take a copy of ALL voice mail and queue announcements, therefore when its reloaded to the flash card the customer will lose any new/saved voice mail messages recorded after the backup was saved. Or, take a copy of only the queue announcements. This is located in the following folder on the flash card: VM\OGM\3\1\9 In this folder will be up to 48 files that the customer has recorded with service code 716. You can listen to each message if you have a WAV compatible media player on your PC. ! It is important that you do not rename any of these files and always reload them into the same location on the flash card otherwise the announcements (and possibly others) will not operate correctly.
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Topaz DSPDB Guide
This guide explains the installation, configuration and operation of the Topaz 2OPBOX. Further information will be supplied with any optional equipment that you have purchased. Please keep all information supplied for future reference.
Topaz
6. 2_OPBOX Guide
Rev 1.0 (Jan. 2005)
Contents
What is the 2OPBOX? ..........................................................................................................................................3 Installation Procedure ..........................................................................................................................................3 1- Unpack the 2OPBOX ........................................................................................................................................3 2- Fitting the 2OPBOX ..........................................................................................................................................4 3- Install the Option Cards ...................................................................................................................................6 4- Connect the Power & System Start Up ..........................................................................................................6 5- Test the 2OPBOX..............................................................................................................................................7 Configure the Topaz .............................................................................................................................................7
Topaz 2OPBOX Guide
Topaz 2OPBOX What is the 2OPBOX?

The 2OPBOX is an optional unit that connects to the side of either a Topaz main unit or expansion unit. One box can be connected to each of the Topaz main/expansion units. The 2OPBOX provides two universal slots for the installation of Basic Rate ISDN cards or Voice over IP resource cards.
Topaz
2OPBOX
Cable access to the cards installed in the 2OPBOX
Installation Procedure
1 Unpack the 2OPBOX
Fit the 2OPBOX Install the BRI/VoIP cards into the 2OPBOX Power on the Topaz
Test the 2OPBOX
1- Unpack the 2OPBOX

The 2OPBOX is supplied with 6 screws to fix the unit to the Topaz main/expansion cabinet. Additional Items Required: Cross head screwdriver. Small cutters/pliers. Optional Items The 2OPBOX can have BRI cards or VoIP cards installed.
Topaz 2OPBOX Guide
Topaz 2OPBOX 2- Fitting the 2OPBOX

! You must power off the system before the 2OPBOX is connected onto the Topaz unit. 1 You will need a minimum of 690mm x 680mm (W x H) wall space for each Topaz cabinet with the 2OPBOX connected. The 2OPBOX does not require fixing to the wall, it is fixed directly to the Topaz unit. Have 200 mm above the system for ventilation.
The Topaz unit with 2OPBOX connected is 490mm x 279mm (W x H)
Have 100mm on the left side of the system for the power cable.
Have 100mm on the right side.
! You will need more space if you are installing the optional expansion units. Refer to the installation instructions.
Have 200mm below the system for other cables connected to the system.
Remove the lid of the 2OPBOX Loosen the two screws. Lift off the lid
Power off the Topaz.
Using a pair of small cutters or pliers carefully remove the 3 breakouts on the right side of the Topaz base unit. You will need to remove the lid of the Topaz first.
Remove the 3 breakouts on the right side of the Topaz unit
Topaz 2OPBOX Guide
Topaz 2OPBOX
5 Push the 2OPBOX into the connector on the right side of the Topaz cabinet
Topaz
2OPBOX
Secure the 2OPBOX using the screws supplied. There are two screws with self tapping thread and four with a machined thread. 2 self tapping screws 2OPBOX
4 machine screws
Topaz 2OPBOX Guide
Topaz 2OPBOX 3- Install the Option Cards

1 Install the BRI or VOIP option cards into the 2OPBOX. Refer to the instructions for further details. The card can be installed into either slot of the 2OPBOX. If you are only installing one option card, it is recommended (for logical port configuration) that you fit the card into the slot marked CN1.
Fit the option card into the guides and push firmly onto the connector.
Secure the card to the ETH plate at the front edge of the 2OPBOX.
Secure to the ETH plate.
4- Connect the Power & System Start Up

! System Start Up Retain Customer Configuration This is the normal operation for powering the Topaz on. Before you power on the system check that the NORMAL switch is set to ON. This will ensure that the system memory retains your configuration. The NORMAL switch is located to the right of the ST1-ST8 connector on the main unit, refer to the Getting Started Guide for further information. 1 Power on the Topaz.
The BRI/VOIP card(s) will be automatically configured.
Refer to the instructions for configuration details.
Topaz 2OPBOX Guide
Topaz 2OPBOX 5- Test the 2OPBOX

1 When the 2OPBOX is installed it will provide 2 slots. The slot numbers depend on which Topaz cabinet that the 2OPBOX is connected to. The 2OPBOX connected to the main cabinet will provide slots 5 & 6 The 2OPBOX connected to expansion cabinet 1 will provide slots 11 & 12 The 2OPBOX connected to expansion cabinet 2 will provide slots 17 & 18 The slots used by the cards within the 2OPBOX can be confirmed by Program 10-03-01. Refer to the instructions either the BRIU or VOIPU card for details of the settings within Program 10-03-01. 2 Replace the lid of the 2OPBOX. Locate the lid onto the right side edge of the 2OPBOX and lower into place.
Secure the two screws.
Configure the Topaz

There is no configuration related to the 2OPBOX, the cards within it require configuration. Refer to the instructions with either the BRIU or VOIPU card.
Topaz 2OPBOX Guide
This guide explains the installation, configuration and operation of the Topaz Basic Rate Card. Further information will be supplied with any optional equipment that you have purchased. Please keep all information supplied for future reference.
Topaz
7. Basic Rate ISDN Guide
Rev 1.0 (APR. 2005)
Contents
What is Basic Rate ISDN?....................................................................................................................................3 System Connection Diagram...............................................................................................................................4 Installation Procedure ..........................................................................................................................................5 1- Unpack the System. .........................................................................................................................................6 2- Power Off the System. .....................................................................................................................................6 3- Fit the 2OPBOX.................................................................................................................................................6 4- Install the BRI Card ..........................................................................................................................................7 5- Connect the BRI Circuits .................................................................................................................................9 6- Power on the Topaz........................................................................................................................................10 7- Configure the Circuits for Trunk Mode ........................................................................................................11 Point to Point or Point to Multi-Point ................................................................................................................11 8- Test the BRI Lines ..........................................................................................................................................14 9- Configure the BRI Lines for Incoming Calls ................................................................................................15 Non-DDI Operation...........................................................................................................................................15 DDI/MSN Operation. ........................................................................................................................................17 Set the BRI lines as DDI Mode.........................................................................................................................18 Assign each BRI line to a Trunk Group............................................................................................................18 Point the Trunk Group to an Area of the DDI Table. ........................................................................................19 Enter the DDI numbers in the DDI Table. ........................................................................................................20 10- Configure the BRI Lines for Outgoing Calls ..............................................................................................24 11- Configure the BRI Lines for Caller ID .........................................................................................................24 Receiving Caller ID...........................................................................................................................................24 Sending Caller ID .............................................................................................................................................24 12- Configure the Circuits for S Mode ..............................................................................................................25 Point to Point or Point to Multi-Point ................................................................................................................25 Power Feed to the S0 Device...........................................................................................................................25 S Mode Polarity ................................................................................................................................................25 Termination.......................................................................................................................................................25 Configure the DDI/MSN digits sent to the S0 device .......................................................................................27 CLIP sent from the Topaz to the S0 device .....................................................................................................28 CLIP sent by the S0 device to the Topaz.........................................................................................................28 Topaz Configuration Mode ...............................................................................................................................29 Glossary ..............................................................................................................................................................31
Topaz Basic Rate ISDN Guide
What is the Topaz? What is Basic Rate ISDN?

Basic Rate ISDN is a digital service provided over ordinary copper telephone cables. Basic Rate ISDN is generally referred to as ISDN BRI. ISDN BRI Lines ISDN BRI can provide: Direct Dial In (DDI) facilities. This will enable outside callers to ring directly at the telephones within your system. This can improve efficiency by not having callers transferred through your operator. Caller ID. The calling number can be displayed at the Topaz system phone or normal phone that supports caller ID. The Topaz can also show the callers name if their number matches an entry in the system speed dials. You can also specify the caller ID that is sent for your outgoing calls, this can be used to indicate your own DDI number for calls that you make. ISDN BRI S0 ISDN BRI can provide an S0 interface that will allow the user to connect an ISDN Basic Rate device (e.g. a terminal adapter). Each circuit of a BRI card can be set individually to S Mode. The system can route voice or data calls to the devices connected to S0 interface. Topaz BRI Cards Available The Topaz has ISDN BRI cards with either 2 or 4 circuits. Each circuit will provide you with two lines, so if you want six lines on the Topaz you will need three ISDN BRI circuits.
The BRI cards are installed in the 2OPBOX unit, refer to the guide for installation instructions. Each 2OPBOX unit can have up to two ISDN cards installed.

ISDN BRI Trunk Mode Each ISDN BRI circuit is connected to a separate ISDN BRI circuit supplied by your network provider. When requesting the ISDN BRI circuits from your network provider they may request a number of options: Point to Point or Point to Multi-Point? You can connect either type to the Topaz. Check with your network provider that they can support the services you require on the type of line you have selected. For example some network providers: Will only supply Direct Dial In (DDI) numbers if you have Point to Point circuits. Will only supply Multiple Subscriber Numbers (MSN) on one ISDN Point to Multi-Point circuit. DDI or MSN? You can use either type with the Topaz. DDI and MSN are very similar in that they allow you to route outside callers directly to telephones on your system. Check with your network provider that they can support the services you require on the type you have selected. For example some network providers: Will provide MSN on one circuit only, so each circuit will have different numbers. Will provide DDI spread over more than one circuit, so you can have multiple BRI circuits with DDI numbers presented on any line. How Many DDI or MSN Digits Presented? You can support up to 8 digits on the Topaz. Calling Line Identity Presentation (CLIP)? This is supported on the Topaz but you may need to request the service from your network provider.
ISDN BRI Trunks
ISDN BRI S0 Devices
ISDN BRI S Mode Each ISDN BRI circuit can be set individually to S Mode (by Program 10-03-01 shown later in this guide). When connecting the ISDN BRI devices you will have a number of options: Point to Point or Point to Multi-Point? You can use either type with the Topaz. In P-MP mode you can connect up to 8 S0 devices to one BRI circuit. DDI or MSN? The S Mode circuit will send MSN on a Point to Multi-Point circuit and DDI on a Point to Point circuit. How Many DDI or MSN Digits Presented? You can send up to 4 digits on the S Mode circuit. Calling Line Identity Presentation (CLIP)? This is supported on the Topaz. If CLIP is received on a trunk call it will be passed on to the S0 device.

1 Unpack the BRI card(s)
Power off the Topaz system Fit the 2OPBOX if not already installed Install the BRI card(s) into the 2OPBOX Connect the BRI circuits to the network Power on the Topaz Configure the BRI circuits for trunk mode Test the BRI circuits
Configure the Incoming Calls
10
Configure the Outgoing Calls
11
Configure the Caller ID Configure the BRI circuits for S mode
12
Whats Included? 1- Unpack the Card.

The BRI card is not supplied with any connection cables. Additional Items Required: Cross head screwdriver. RJ45 patch cable for each BRI circuit. (straight through connections). Optional Items You must have a spare slot available in a 2OPBOX to install each BRI card.
2- Power Off the System.

You must power off the Topaz system before you install the BRI card into a slot in the 2OPBOX.
3- Fit the 2OPBOX.

Refer to the installation instructions for the 2OPBOX. The BRI card is installed into a free slot in a 2OPBOX, ensure you fit the 2OPBOX before you install the BRI card.
Install the BRI Card 4- Install the BRI Card

! Observe anti-static precautions when handling the BRIU cards. Wear a suitable anti-static strap connected to an Earth point. Installation Considerations: Each BRI card will use a slot in a 2OPBOX. Each 2OPBOX has two slots. The Topaz can have up to three 2OPBOXs, one box can be connected to each Topaz Unit (1 main unit plus 2 expansion units). Are there sufficient trunk ports available for the BRI card? The Topaz can have a maximum of 51 trunk ports, including the trunks used by the Topaz unit(s). A two circuit BRI card will use 4 of the Topazs trunk ports. A four circuit BRI card will use 8 of the Topazs trunk ports. If there is not sufficient trunks ports available on the system when the BRI card is installed the card will not initialize. 1 Set the switches on each circuit of the BRI card Termination should be set to ON for either a trunk mode or S mode circuit. You need only set this to OFF if you are connecting the BRI trunk mode circuit onto a P-MP bus and it is not the last device on the bus. Power feed should be set to OFF for a trunk mode BRI circuit. Set to ON for an S mode circuit only if the device requires power feed. Polarity should be set to T for each BRI trunk mode circuit. Set to S for an S mode circuit.
3 You do not normally need to change any of these settings.

The factory setting of each circuit is: Termination: ON Power feed: OFF Polarity (Tx/Rx): T mode
There are a set of switches for each BRI circuit on the card. Circuit 1 uses: SW100, SW102, CN102 Circuit 2 uses: SW200, SW202, CN202 Circuit 3 uses: SW300, SW302, CN302 Circuit 4 uses: SW400, SW402, CN402
Power feed OFF Link 1-2 and 7-8 Power feed ON Link 3-4 and 5-6
! There is one other link on the BRI card, this must be set to NORMAL.
T S Off On Polarity Termination
Install the BRI Card Install the BRI Card (Contd)

2 Ensure the power is switched OFF to the Topaz system. Loosen the two screws and remove the lid of the 2OPBOX. Fit the BRI card into any of the slots. (If you have just one card to install then use Slot CN1 as this will keep the ports assigned to the card in order should you later install another card into CN2). Fit the BRI card into a slot in the 2OPBOX
Slot CN2 Slot CN1
! Dont refit the lid of the 2OPBOX until you have configured the circuits
Connect the BRI Circuits to the Network 5- Connect the BRI Circuits
1 Connect each BRI circuit to the network If you have BRI trunk circuits that are assigned different dialing numbers by the network provider then make a note of which BRI card/circuit you will connect them to. You will need this when you configure the Topaz. Each BRI circuit is connected via a straight through RJ45 patch cable.
2/4BRIU card
Circuit 1 Circuit 2 Circuit 3 Circuit 4
When connecting a Point to Multi-Port S Mode bus you must install a separate RJ45 socket for each device. Connect the blue & green pairs to each socket, number each socket as you will need to terminate the last device on the bus.
The BRI circuit uses the blue and green pairs of the RJ45 patch cable. RJ45 Pin RJ45 color Connection Connection number Polarity = Polarity = T mode S mode 3 White/green TA RA 4 Blue/white RA TA 5 White/blue RB TB 6 Green/White TB RB Maximum cable length of the S-bus using CAT5 cable. Point to Multi-Point = 300 meters Point to Point = 500 meters
Power on the Topaz 6- Power on the Topaz

! System Start Up Retain Customer Configuration This is the normal operation for powering the Topaz on. Before you power on the system check that the NORMAL switch is set to ON. This will ensure that the system memory retains your configuration. The NORMAL switch is located to the right of the ST1-ST8 connector on the main unit, refer to the Getting Started Guide for further information. 1 Power on the Topaz.
The BRI card(s) will be automatically configured.
Check the BRI card(s) has automatically configured by the LIVE lamp flashing green on each card. If the LIVE lamp is off the card is not initialised correctly. Check the card is fully inserted into the slot (power off the system first). Check the slot has not had a different type of card installed, see Program 10-03-01 below. Check there are sufficient trunk ports available on the system, maximum of 51 trunks.
10
Configure the BRI Circuits for Trunk Mode 7- Configure the Circuits for Trunk Mode
The default configuration for all BRI circuits is Point to Multi-Point, Trunk mode. Changing the BRI card setting You can set each circuit independently on the Topaz BRI cards by Program 10-03-01. Note. When you enter Program 10-03-01 you will see the setting for Port 01 of Slot 01 which is always a Hybrid extension port. So before you make any changes you must use the VOLUME S T keys to scroll to the correct slot number that your BRI card is plugged into, see below. The 2OPBOX connected to the Main Topaz unit is assigned slots 5 and 6. The 2OPBOX connected to the First Topaz expansion unit is assigned slots 11 and 12. The 2OPBOX connected to the Second Topaz expansion unit is assigned slots 17 and 18. Enter Topaz Configuration Mode. (Refer to Topaz Configuration Mode at the end of this guide if you are not familiar with the Topaz system).
Point to Point or Point to Multi-Point

! You must set the Topaz circuit to the same type as the ISDN BRI Network it is connected to otherwise the circuit will not operate correctly. If you are not certain of the setting of the Network: If the network is supplying DDIs the circuit should be Point to Point. If the network is supplying MSN the circuit should be Point to Multi-Point.
11
Configure the BRI Circuits for Trunk Mode

Program 10-03-01 You will need to change this setting to match the network setting. Default Setting: All BRI circuits are Point to Multi-Point. 10-03-01 SlotNo 1 1 HBI01 Type
Press Vol S T to select the slot number
Select the correct slot number with the Vol.S T keys. 10-03-01 SlotNo 5 BRI 1 Mode 1
Press FLASH to move the curser to the circuit number
You will see the setting for the mode of Circuit 1 of the BRI card, Mode 1 is Trunk, do not change this setting. Press HOLD to confirm the entry and step to the next option. 10-03-02 SlotNo 5 BRI 1 T-po 4
The first trunk port of the circuit will be shown
You will see the first trunk port of the circuit, in the example above the BRI card in slot 5 will be assigned trunks 4 & 5 for circuit 1. 3 Make a record of the ports assigned on the configuration sheet below. Press HOLD to confirm the entry and step to the next option. 10-03-03 SlotNo 5 BRI 1 Type 0
The Type for the circuit will be shown
Change the Type to 1 for Point to Point. (Type 0 is Point to Multi-Point). Press HOLD to confirm the entry and step to the next option.
There are no further changes required for this circuit, if you have further BRI circuits to change press the FLASH key twice to move the curser to the BRI circuit number, enter the new circuit number (1-4). The curser will automatically move to the first option for this circuit.
10-03-01 SlotNo 5 Mode 1 BRI 1
Or, use the volume S T keys to select a new slot. Repeat the steps above to change the type to Point to Point. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
12
Configure the BRI Circuits for Trunk Mode

Configuration Sheet: BRI Card Assignment BRI Slot 2OPBOX Slot location Circuit 10-03-01 number of Mode the BRI 1=Trunk Mode card (default) 2=S Mode 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 10-03-02 Ports Assigned automatically 10-03-03 Type Type 0 = P-MP (default) Type 1 = P-P 10-03-04 to 10-03-14
Main slot 1
Main slot 2
11
Exp 1 slot 1
12
Exp 1 slot 2
17
Exp 2 slot 1
18
Exp 2 slot 2
No changes No changes No changes No changes No changes No changes No changes No changes No changes No changes No changes No changes No changes No changes No changes No changes No changes No changes No changes No changes No changes No changes No changes No changes
13
Test the BRI Lines 8- Test the BRI Lines

Once each BRI circuit is configured and connected it to the Network you should test each line on the Topaz before you continue. Test 1 Layer 1 Lamp. Each BRI circuit has a lamp on the BRI card to indicate the condition of the connection to the network. ! This is a basic confirmation that the connection is made, it does not necessarily mean that the circuit is working fully.
Layer 1 lamps for circuit 4 3 2 1
Each lamp will indicate the status of the circuit as follows: Lamp off No connection Lamp on Layer 1 connected correctly Test 2 Outgoing Call. If you have layer 1 you should be able to seize each line of the BRI circuit from a phone connected to the Topaz. You must determine which lines each BRI circuit has been allocated on the Topaz, this was done when you configured each circuit in the previous section. Refer to the Configuration Sheet: BRI Card Assignment. The easiest way to test a BRI line is to assign a line key at a Topaz system phone, there are two lines per BRI circuit. Press the line key (for each line of the BRI circuit) The line key flashes green, you hear exchange dial tone and you can continue to dial a test number. The line is working correctly. The line key shows red and you do not hear exchange dial tone. The BRI circuit may be out of service at the Network. The line can not be seized when the key is pressed. There is no BRI connection, check the layer 1 lamps. The line key goes green for a few seconds and then goes off. The BRI card/network may not both be set to P-P or P-MP. Try changing the type in Program 10-03-03 for the BRI circuit. Test 3 Incoming Call. If you have outgoing calls on each line you should be able to receive an incoming call also. At default the Topaz will accept any type of call on a BRI line and route it to telephone 200. If incoming calls receive busy indication the BRI card/network may not both be set to P-P or P-MP. Try changing the type in Program 10-03-03 for the BRI circuit
14
Configure the BRI lines for Incoming Calls 9- Configure the BRI Lines for Incoming Calls
There are two methods that calls can be presented on ISDN lines; Non-DDI or DDI/MSN. This guide explains the general operation only, for an explanation of every option refer to the Topaz System Manual.
Non-DDI Operation.
If the network does not supply any DDI/MSN digits then the BRI lines can be routed in exactly the same way that you would route an analogue trunk. Refer to the Topaz Getting Started Guide for more detail. In brief, Route each BRI line to an Incoming Ring Group (IRG) in program 22-05-01. A line can route to a different IRG in each night mode. You then place telephones into IRGs in program 22-04-01, a phone can be a member of more than one IRG.
Route each BRI line to a Ring Group. You can have a different Ring Group per night mode. Program 22-05-01
Assign telephones to the Ring Group. Program 22-04-01
15
Configure the BRI Lines for Incoming Calls

Configuration Sheet: Normal (Non-DDI) Operation
Line Number Line Mode 22-02-01 default = 0 normal Incoming Ring Group Target 22-05-01 default = all trunk groups point to IRG 1 1 2 3 4 5 6 7 8 Members of the IRG Default = telephone 200
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51
16
Configure the BRI lines for Incoming Calls

DDI/MSN Operation.
The Topaz will route either DDI and MSN numbers, it does not distinguish between them. The only difference is that the network can present the same DDI numbers on more than one BRI circuit. With MSN they will only present them on one circuit, therefore each circuit will have different MSN digits. With DDI/MSN operation the network will pass the last digits of the dialed number to the Topaz. The Topaz then compares these digits to a look up table, if the number matches any entry in the look up table it will follow the routing specified. In brief, Set each BRI line as DDI mode in Program 22-02-01, ensure you do this for all night modes. You then place the lines into Trunk Groups in Program 14-05-01, route each Trunk Group to an area within the DDI table in Program 22-13-01. Then enter all DDI/MSN numbers in the area specified with their associated destination in Program 22-1101.
Set each BRI line as DDI mode. Program 22-02-01
Assign each BRI line to a Trunk Group. Program 14-05-01
Point the Trunk Group to an area of the DDI table. You can assign a different area per night mode. Program 22-13-01
Enter the DDI/MSN numbers and destinations in the DDI table. Program 22-11-01
See below for a detailed description of each step.
17

Set the BRI lines as DDI Mode.
At default all lines are set as Normal (i.e. Non-DDI). Program 22-02-01 You will need to change this setting for each BRI line. ! Ensure that you set the lines to DDI for all of the 8 night modes. ! Ensure that you change the correct BRI trunks to DDI, do not change an analogue trunk to DDI type as this will stop it working correctly.
22-02-01 Trunk 04 Mode1 TRK Type=3
Select the correct trunk number with the Vol.S T keys. You will see the setting for night mode 1. Change the type to 3 to set the line as DDI. Press HOLD to confirm the entry and step to the next night mode. When you have changed all 8 night modes to type 3 the next trunk number will be displayed. Change this trunk to DDI type if required Or Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Assign each BRI line to a Trunk Group.

At default all lines are in Trunk Group number 1. DDI numbers across more than one BRI circuit. If you have DDI numbers that are spread across more than one BRI circuit ensure that you place all lines associated with the BRI circuits into the same trunk group number. This makes the configuration easier as you only need to configure one trunk group. Different MSN/DDI numbers on each BRI circuit. If you have either MSN or DDI numbers that are dedicated to a BRI circuit then place the lines associated with each BRI circuit into separate trunk groups. This will allow you to route each BRI circuit to a different area of the DDI table. Program 14-05-01 There are 25 trunk groups available
14-05-01 Trunk 04 Group No. 1
Select the correct BRI trunk number with the Vol.S T keys. Change the Trunk Group Number. Press HOLD to confirm the entry and step to the priority mode. 14-05-01 Trunk 04 1 Priority
Set the Priority Number for each BRI trunk within the group. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
18

Point the Trunk Group to an Area of the DDI Table.
There are 2000 entries available within the DDI table. At default the table is split into 10 areas and trunk group 1 is routed to area 1 for all 8 night modes as shown below: Trunk Night Area DDI Entries Group Modes Number 1 1-8 1 1-200 2 201-400 3 401-600 4 601-800 5 801-1000 6 1001-1200 7 1201-1400 8 1401-1600 9 1601-1800 10 1801-2000 You can leave this at default if you wish, you will need to make changes if you want different DDI routing for each night mode in use by the customer. For example, during day mode the main DDI number routes to reception but in night mode the same DDI number must route to voice mail. Program 22-13-01 Point the trunk group to an area of the DDI table. You can point to a different area for each of the 8 night modes.
Press Vol S T to select the trunk group number
22-13-01 TrkGrp 1 Mode1 =1
Select the correct trunk group number with the Vol.S T keys. Enter the DDI area number for each night mode. Press HOLD to confirm the entry and step to the next night mode. When you have changed all 8 night modes the next trunk group number will be displayed. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
19

Enter the DDI numbers in the DDI Table.
There are 2000 entries available within the DDI table (split into areas of 200 entries, as shown previously). At default entries 1 to 100 have receive and targets, entries 101 to 2000 are blank, as shown below: DDI Receive Target entry MSN/DDI number number digits 1 00 200 2 01 201 : : : 100 99 299 101 : 2000 For each DDI entry you can specify various options as shown below: Receive MSN/DDI digits. You can enter any quantity of digits up to a maximum of 8. You do not need to enter the full quantity of received digits, for example, if the network is sending four DDI digits in the range from 3100 to 3199 you can just enter receive DDI digits of 00 to 99 in the Topaz and it will match them correctly. Target number. You can enter any quantity of digits up to a maximum of 36. The target number can be any telephone extension number (e.g. 203) and the DDI will route to the telephone. The target can be any department group pilot number (e.g. 502) and the DDI will route to the department group. The target can be a trunk access code followed by an outside number, refer to the Topaz System Manual for further details. Name. You can enter any alpha-numeric name up to a maximum of 12 characters, try to keep the name below 8 characters otherwise it will be truncated. You can enter the name related to the DDI, this will help identify the incoming DDI calls by showing its name on the LCD display of the Topaz system phones. Transfer Operation Mode. You can specify the operation when the target number is busy or ring no answer. If the target number is busy you can either return busy tone to the incoming caller or overflow to an alternative target. If the target is ring no answer you can either continue to ring indefinitely or overflow to an alternative target. Transfer Target 1. This is the first overflow target if you have specified overflow in the Transfer Operation Mode. You can enter various targets as shown below: 0 No target 1 to 25 Incoming Ring Group number 101 DSPDB-VM 102 VMl 201 to 232 Department Group number (201=group 1 etc) 400/401 DUD/DISA (refer to the system manual for details) 1000 to 1999 System telephone book location (000-999) (refer to the system manual for details) Transfer Target 2. This is the second overflow target if you have specified overflow in the Transfer Operation Mode. The second overflow is used after the first target. You can enter the same targets as shown for Transfer Target 1 above. Call Waiting (This option is not covered by the guide, refer to the System Manual). This option will allow a DDI call to automatically wait if the target extension is busy. This option will prevent the incoming caller hearing busy tone, they will hear ring tone until the extension answers the call. Dial in Maximum (This option is not covered by the guide, refer to the System Manual). This option specifies the maximum quantity of incoming calls to the DDI that the system will queue. A call is considered to be queued while it is ringing. You can enter a value from 0 to 51 (0 means no limit).
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Music on Hold Type (This option is not covered by the guide, refer to the System Manual). This option specifies the music on hold source when the call to the DDI number is placed on hold. You can specify one of three sources. 0 is the source specified by Program 10-04-01 1 is the Back Ground Music input 2 is the Music input port, the port number is specified in the next option. Music Source Port (This option is not covered by the guide, refer to the System Manual). This option specifies the port number (of one of the optional 2PGDU cards) that should be used as the music input port if you have set 2 in the previous option. Incoming Ring Group Transfer (This option is not covered by the guide, refer to the System Manual). This option enables the overflow to a common target if for any reason a target can not be reached. Leave this option set to 1.
Program 22-11-01 There are 2000 DDI entries. For each entry you specify the options shown. Ensure you enter all DDI numbers that are sent by the network. Ensure you fill in entries for each night mode area that are in use.
22-11-01 TBL Recv No 00
Press Vol S T to select the DDI entry number
Select the correct DDI entry number 1-2000 with the Vol.S T keys. Enter the DDI receive digits. Press HOLD to confirm the entry and step to the next option. Enter the target number. 22-11-02 TBL TargetNo 200 1
Press HOLD to confirm the entry and step to the next option. Enter the DDI Name using the keypad (this is optional). 22-11-03 TBL 1 Name- DANIEL S
Press HOLD to confirm the entry and step to the next option. Select the Transfer Operation Mode (0-3). 22-11-04 TBL TRF Ope Mode 1 0
Press HOLD to confirm the entry and step to the next option. Enter Transfer Target 1. 22-11-05 TBL 1 TRF Target1 0
Press HOLD to confirm the entry and step to the next option. Enter Transfer Target 2. 22-11-06 TBL 1 TRF Target2 0
Press HOLD to confirm the entry and step to the next option. Options 7 to 11 are not covered by the guide. Press HOLD to step through each option or use the Vol.S T keys to step to the same option number of the next DDI entry. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished). Topaz Basic Rate ISDN Guide 21

Configuration Sheet: BRI Operation for DDI Working (1of 2)
Line Number Line Mode 22-02-01 (DDI=mode 3) default = 0 normal Trunk Group Number 14-05-01 default=1 1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 Point to DDI table area for each night mode 22-13-01 default = all trunk groups point to area 1
22

Configuration Sheet: BRI Operation for DDI Working (2of 2) This sheet shows 50 DDI entries, make a copy if more than 50 DDI entries are required.
DDI entry number Receive digits 22-11-01 default=entries 1-99 have 00-99 Target 22-11-02 default=entries 1-99 have 200-299 Name 22-11-03 default=blank Transfer Operation Mode 22-11-04 default=none Transfer Target 1 22-11-05 default=none Transfer Target 2 22-11-06 default=none 22-11-07 to 22-11-11 not covered in this guide
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Configure the BRI Lines for Incoming Calls 10- Configure the BRI Lines for Outgoing Calls
The exchange lines of each BRI circuit can be presented under a function key in the same way as the analogue lines. See the Topaz Getting Started Guide for details of programming Function Keys. The lines provided by each BRI circuit can be confirmed by Program 10-03-01, explained previously. To place an outgoing call the user can either dial 9 to seize any free line or press the line key. At default dialing 9 will seize any free trunk in Trunk Group number 1. If you have changed the Trunk Group number of the BRI lines (in Program 14-05-01) you will also need to include the new trunk group number within the route used when 9 is dialed. You can assign up to 4 trunk group numbers per route by Program 14-06-01.
Assign the Route used by each telephone when 9 is dialed. You can assign a different route per night mode Program 21-02-01
Assign the Trunk Group(s) used for each route. Up to 4 trunk groups can be included per route. Program 14-06-01
Assign the trunks to each trunk group. Program 14-05-01
11- Configure the BRI Lines for Caller ID

Receiving Caller ID
The BRI lines will receiver Caller ID at default, the Caller ID will be displayed at the LCD display of the Topaz telephones or normal telephones with caller ID enabled (Caller ID is enabled by Program 15-03-09 for each normal telephone). For the correct display of the CLIP you must enable the automatic insertion of the prefix digits (0 for national calls and 00 for international calls). This is enabled by Program 20-19-03, set this option to 1 to enable the insertion of the 0 or 00 prefix digits. If the Caller ID received on an incoming call matches an entry in the system Telephone Book then the name assigned in the Telephone Book will also be displayed.
Sending Caller ID
The system can send caller ID for outgoing calls. The Caller ID can be specified both per line and per telephone, if both are set then the telephones will take priority. Caller ID per line is set in Program 21-12-01. Caller ID per telephone is set in Program 21-13-01. Ensure that you enter the full telephone number including local area code (e.g 01509123456). The Caller ID you send must also be a valid number for the BRI line that you are making the call on e.g. if the BRI line has a DDI range of 01509 123450 to 01509 123459 then you can only send a Caller ID within this range. Note that Caller ID may not be passed on by your network supplier, you may need to request this as an additional service.
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Configure the BRI circuits for S Mode 12- Configure the Circuits for S Mode
The default configuration for all BRI circuits is Point to Multi-Point, Trunk mode. You will need to change this to S Mode in Program 10-03-01 to S Mode. Changing the BRI card setting You can set each circuit independently on the Topaz BRI cards by Program 10-03-01. Note. When you enter Program 10-03-01 you will see the setting for Port 01 of Slot 01 which is always a Hybrid extension port. So before you make any changes you must use the VOLUME S T keys to scroll to the correct slot number that your BRI card is plugged into, see below. The 2OPBOX connected to the Main Topaz unit is assigned slots 5 and 6. The 2OPBOX connected to the First Topaz expansion unit is assigned slots 11 and 12. The 2OPBOX connected to the Second Topaz expansion unit is assigned slots 17 and 18. Enter Topaz Configuration Mode. (Refer to Entering System Configuration later in this guide if you are not familiar with the Topaz system).
Point to Point or Point to Multi-Point

! You must set the Topaz circuit to the same type as the ISDN device to be connected otherwise the device will not operate correctly. If you are not certain of the setting of the device: The most common type for terminal adapters and other ISDN devices is Point to Multi-Point.
Power Feed to the S0 Device

The S0 device may require power feed to be supplied by the Topaz BRI S mode circuit. Power feed is set by the links on each BRI circuit by the links on the card, refer to Installing BRI Card on page 7 for details of the links.
S Mode Polarity
The polarity of the Transmit and Receive can be reversed by T/S Polarity switch on each BRI circuit on the card, refer to Installing BRI Card on page 7 for details of the polarity switch. Setting the switch to S will allow you to use a straight through patch cable to connect the S0 device to the BRI circuit.
Termination
You must set the termination to ON for each S Mode circuit. This is the case for both Point to Point and Point to Multi Point type.
Maximum Cable Length

The maximum cable length from the BRIU card when using CAT5 (0.5mm diameter conductor) cable. Point to Multi-Point = 300 meters Point to Point = 500 meters
25
Configure the BRI circuits for S Mode

Program 10-03-01 You will need to change this setting to S Mode for each BRI circuit. (As the default setting for all BRI circuits is Trunk Mode.) Enter the mode of each circuit on the configuration sheet on page 13 10-03-01 SlotNo 1 1 HBI01 Type
You will see the setting for the mode of Circuit 1 of the BRI card, (Mode 1 is Trunk), change this setting to Mode 2 for S Mode. Press HOLD to confirm the entry and step to the next option. 10-03-02 SlotNo 5 BRI 2 S-po 11
The first extension port of the circuit will be shown
Enter the port numbers of each circuit on the configuration sheet on page 13
You will see the first station port of the circuit, in the example above the BRI card in slot 5 will be assigned extension ports 11 & 12 for circuit 1. Press HOLD to confirm the entry and step to the next option. 10-03-03 SlotNo 5 BRI 2 Type 0
The Type for the circuit will be shown
Type 0 is Point to Multi-Point, this is the most common type. (Set the Type to 1 for Point to Point). Press HOLD to confirm the entry and step to the next option.
10-03-01 SlotNo 5 BRI 2 Mode 1
Or, use the volume S T keys to select a new slot. Repeat the steps above to change the mode. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
26

Configure the DDI/MSN digits sent to the S0 device
The DDI/MSN digits are determined by the extension numbers of the two extension ports assigned to the BRI S-Mode circuit. The extension ports can be verified by Program 10-03-02. In the example above the BRI circuit has been assigned extension ports 11 and 12. The default extension numbers of these ports are 210 & 211 (set by Program 11-02-01). Therefore to route a call to the BRI S mode circuit you can dial either extension number 210 or 211, the system will send the number you dialed as the DDI/MSN digits. You then configure the S0 device to respond to one of these numbers, usually within the MSN setup of the S0 device. What if I have more than two S0 devices connected to the same S Mode circuit? It is possible to connect up to eight S0 devices to a single Point to Multi-Point BRI S Mode circuit. To route calls to each device they will need a separate MSN number, at default there are only two numbers assigned to the BRI S mode circuit. To increase the amount of DDI/MSN numbers available the Topaz allows you to add an additional digit onto the end of the two extension numbers. This will give 20 DDI/MSN numbers per BRI S Mode circuit. In the example one additional digit will give DDI/MSN numbers: Extension number set by Program 11-02-01 is 210, one additional digit will give 2100 to 2109. Similarly, extension number 211 will give 2110 to 2119. The additional digit is added for each BRI S Mode circuit by Program 10-03-07. Default Setting: Program 10-03-07 All BRI circuits have no additional digits. You will need to change this setting to add additional digits You will need to enter Program 10-03-01 first, select the correct slot for to each BRI S Mode circuit. the BRI card using the volume keys and then select the circuit number you want to change. 10-03-01 SlotNo 1 1 HBI01 Type
Select the circuit number that you want to change (1-4). Press HOLD six times to step to the additional digit option. 10-03-07 SlotNo 5 BRI 2 digit 0
The quantity of additional digits will be shown
Enter the quantity of additional digits, 1 is recommended. Press HOLD to confirm the entry and step to the next option.
10-03-01 SlotNo 5 Mode 1 BRI 1
Or, use the volume S T keys to select a new slot. Repeat the steps above to change the mode. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished). Topaz Basic Rate ISDN Guide 27

CLIP sent from the Topaz to the S0 device
The system will pass the CLIP received on an incoming trunk call to the S0 device. The system will pass the telephone number of the calling telephone for internal calls made to an S0 device.
CLIP sent by the S0 device to the Topaz

The system will pass the CLIP received from the S0 device to an outgoing ISDN trunk call. Note that the network provider may not pass on the CLIP information, you may need to request the service.
Voice and Data calls

The system will route both voice and data calls to the S0 devices, it is the responsibility of the S0 device to respond appropriately. For outside calls made from the S0 devices the system will select an ISDN trunk (even if an analogue trunk is available). If you want the BRI S mode circuits to be able to seize an analogue trunk for voice calls then you must enable Program 20-25-10. Routing DDI calls to an S0 device To route a DDI to an S0 device simply enter the DDI/MSN number of the S0 device as the target in Program 22-11-02. If you have assigned additional DDI/MSN digits in Program 10-03-07 you must include these within the target number. In the example above we have DDI/MSN extension numbers 2100 to 2109 and 2110 to 2119, any of these numbers can be entered as the target for the DDI call. When you route a trunk call (for example a DDI call) to an S0 device the system will use the target number entered in Program 22-11-03 as the DDI/MSN number for the call to the BRI S Mode circuit (not the DDI number received from the network). For example: The system has an ISDN BRI trunk with DDI number 643123 routed to target number 2109. The system will send 2109 as the DDI/MSN number on the S Mode circuit. The S0 device that is configured to respond to MSN 2109 will then receive the DDI call.
28
Configuration Mode Topaz Configuration Mode

Press HOLD
You will see -
_ Program Mode
Selecting the Program Number Each configuration setting within the Topaz is identified by a Program Number (eg 22-05-01). 1 Ensure the LCD display shows: If it is not displayed press the DC key several times. Now enter the Program Number e.g 22 05 01 with the numeric keys of the Topaz phone. 22-05-01 Mode1 Trunk1 IRG =1 _ Program Mode
Using the System Phone Keys to Make Changes During configuration mode use the keys at the system phone to select the program item and change its value etc. The LCD display will show the current program item, the editing point is shown by a flashing curser. SPK Numeric keys 1 to 9 * and # HOLD DC DND/CONF CLEAR LND OPAC Vol. Up Vol. Down FLASH Save changes and exit configuration mode. Alphanumeric entry keys. Entered at the curser location. Confirm the entry and step on to the next. Step back one level. Current entry is not confirmed. Delete one character to the left of the curser. Delete all characters to the right of the curser. Move the curser one character to the left. Move the curser one character to the right. Confirm the entry and step to the next item shown at the top right of the display. Confirm the entry and step to the previous item shown at the top right of the display. Move the curser to the next entry point.
29
Configuration Mode
Exiting Configuration Mode When you exit configuration mode your changes will be saved into the memory. ! Until you exit any changes you have made are stored in temporary memory and will be lost if the power is switched off to the Topaz. 1 Press HOLD to confirm your current entry. Press DC several times. Program Mode 3 Press SPK. SavingSystemData When the save is complete the phone returns to normal operation. 11-02-01Ex Prt1 Extension No200
MON 200
27
16:28PM EXT200
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Glossary Glossary
BRI DDI Basic Rate Refers to an ISDN circuit with 2 channels. Direct Dial In The Network will send the last digits of the number to the telephone system. The telephone system can then route the call based on its own routing tables. Integrated Services Digital Network Multiple Subscriber Number The Network will send the last digits of the number to the telephone system. The telephone system can then route the call based on its own routing tables. Point to Point The type of BRI circuit where only one device can be connected. Point to Multi-Point The type of BRI circuit where up to eight devices can be connected. The term used for an ISDN Basic Rate interface that will allow the connection of BRI devices.
ISDN MSN
P-P P-MP S0
31
This guide explains the installation, configuration and operation of the Topaz Expansion Unit including the exchange line and telephone connections. Further information will be supplied with any optional equipment that you have purchased. Please keep all information supplied for future reference.
Topaz
8.Expansion Unit Guide
Rev 1.0 (May. 2005)
Contents
What is the Topaz Expansion Unit .................................................................................................................3 System Capacities .........................................................................................................................................3 Identifying the Expansion Unit .......................................................................................................................3 System Connection Diagram ..........................................................................................................................4 Installation Procedure......................................................................................................................................5 1- Unpack the System. .....................................................................................................................................6 2- Expanding a Topaz System ........................................................................................................................7 3- Wall Mount the Topaz Expansion Unit.......................................................................................................8 Example installations .....................................................................................................................................9 4- Connecting the Expansion Units to the EXIFU card ..............................................................................11 5- Connect the Telephones ...........................................................................................................................12 Connecting the Topaz System Phones .......................................................................................................12 Connecting the Normal Phones ...................................................................................................................14 Connecting the 64 Button Consoles ............................................................................................................15 Connecting the 24 DLS Consoles................................................................................................................17 6- Connect the Exchange Lines ....................................................................................................................19 7- Connect the Power & System Start Up ....................................................................................................20 If you are installing the expansion unit as part of a new installation............................................................20 If you are adding the expansion unit to an existing Topaz system ..............................................................21 8- Ports Assigned ...........................................................................................................................................22 9- Test the System..........................................................................................................................................24 10- Install Optional Equipment......................................................................................................................26 11- Configure the Topaz ................................................................................................................................27 Telephone Ringing Assignment. ..................................................................................................................30 Outgoing Exchange Line Access .................................................................................................................33 Caller ID .......................................................................................................................................................35 Department Groups .....................................................................................................................................37 Create an Internal Paging Group .................................................................................................................40 12- Power Fail Options...................................................................................................................................41 Power Fail Options when the 64 Button Console is also Installed ..............................................................42 Use the External Backup Battery to connect to each Topaz KSU...............................................................42
Topaz Expansion Unit Guide
Topaz Expansion Unit What is the Topaz Expansion Unit

The Topaz expansion unit is connected to the Topaz main unit to increase the capacity of the system. The Topaz main unit must have the Applications Card (EXIFU-A1) installed before you can connect an expansion unit. The system will allow up to 2 expansion units to be connected to the Topaz main unit. The expansion unit is supplied with three exchange lines and eight telephone ports. The quantity of ports can be increased by adding optional expansion cards. It can also accommodate optional parts to connect ISDN BRI lines. Separate guides are supplied with the optional equipment.
System Capacities
The maximum capacities of the Topaz system are shown below. Other factors may limit the maximum quantity; refer to the individual guides supplied with each item. Description Topaz Main unit Topaz Expansion unit Exchange lines Telephones 24 Button Add On console 64 Button console Door phone unit External paging zones External music inputs Maximum Quantity 1 2 51 72 72 9 6 6 Comments
27 Analogue lines 40 BRI lines (20 circuits) System phones, normal phones and 64 button consoles Connects to a Display key phone Connects to port 8 of each unit/card 2 per 2PGDU card 2 connections per 2PGDU card and 1 on the Topaz main unit
Identifying the Expansion Unit

The expansion unit looks identical to the main unit when the covers are fitted. The units can be identified by the label on the left side of the unit. The main unit is labelled IP2AP-924M KSU The expansion unit is labelled IP2AP-924ME KSU

The diagram shows the maximum size of the Topaz system with two expansion units connected to the main unit. The main unit must have the Applications Card installed (EXIFU-A1) to provide the connections for the expansion units. The table shows the maximum capacities of each unit for within a one, two or three unit system. Refer to the system capacity table on the previous page for any additional limitations.
9 analogue lines 24 Telephones 8 BRI circuits 1 2OPBOX 1 2PGDU card
Power cable
Topaz Expansion Unit
Power cable
Topaz Expansion Unit
Power cable
Topaz Main Unit
9 analogue lines 24 Telephones 8 BRI circuits 1 2OPBOX 1 2PGDU card 1 EXIFU card 1 DSPDB
Main unit only
Main unit plus one expansion unit
Main unit plus two expansion units
Optional Items 008 Expansion Card 2OPBOX 8 Extension ports For ISDN BRIU cards. Installed onto the main board in the Topaz expansion 2 slots available per unit. unit. Plugs onto the right side of the Topaz expansion unit. 308 Expansion card BRIU Card 3 Exchange lines + 8 Extension ports ISDN Basic Rate cards (2 or 4 circuits available) can Installed onto the main board in the Topaz expansion be installed in the 2OPBOX. unit. 64 Button DSS console 2PGDU card Provides 64 programmable keys and 14 fixed feature 2 Door phone units with relay contacts keys. 2 Audio ports (External MOH and Paging) Gives operator type functionality. DSPDB 24 Button Add On console Provides 24 additional function keys for the 6TXD/ Voice Mail and Voice response unit. 12TXD Topaz Display phones. EXIFU Serial, Ethernet, Expansion unit connection and compact flash socket. There is also an EXIFU with only the serial port. 4 Topaz Expansion Unit Guide

1 Unpack all items. If you are expanding an installed Topaz system you will need to power the system off before installing the expansion unit. If you are installing a new system refer to the Topaz Getting Started Guide for the basic Topaz installation information. ! Within suitable cabling distance from the exchange lines. ! Within suitable distance from a power socket and Earth point. ! Within suitable distance for the RJ45 connecting cables. ! Check the other installation considerations in section 3. ! If you have any optional parts to install please check any installation considerations in the documentation supplied with each item.
Are you expanding an installed Topaz system or installing a new system?
3 Mount the Topaz expansion unit on the wall.
Connect the telephones.
Connect the exchange lines.
Connect the power and switch on the Topaz.
Test the system. You can install each item in turn and test it before you install the next item.
10
Install any optional equipment. Configure the Topaz to the customers requirements.
11
12
Consider the operation during power failure
! Important Ensure that you can make/receive calls in the event of a power cut or system failure.
Unpack the System 1- Unpack the System.

1 x Topaz expansion unit 1 x Wall mounting template
1 x Power cord
4 x Fixing screws
1 x RJ45 connection cable
(1.2 meters RJ45 to RJ45 straight through cable)
Additional Items Required: Cross head screwdriver. 4 Wall fixing plugs suitable for the type of wall. Solid wire for extending telephone cabling: Recommended cable type: Twisted pair Conductor diameter: 0.4 to 0.6 mm Maximum cable length: (with 0.5 mm diameter cable) Topaz system telephone 300 meters Normal telephone 1500 meters If you need to extend the exchange line cables: Solid wire for exchange line cables: Recommended cable type: Twisted pair Conductor diameter: 0.4 to 0.6 mm
Expanding a Topaz System 2- Expanding a Topaz System

If you are expanding your existing Topaz system we recommend that you check the following. Do not disconnect the lines or extensions from your existing Topaz system. If for any reason you have problems installing the Topaz expansion unit you will need your existing system in working order to continue your business. Ensure there is sufficient wall space to install the expansion unit before you start. Do not use a longer RJ45 connecting cable use the cable supplied.
Wall Mount the Topaz system 3- Wall Mount the Topaz Expansion Unit
Installation Considerations: To avoid electric shock or damage do not plug in or turn on the system power before completing the installation. Avoid working with the system during electrical storms. Use the power cord supplied with the product. Do not bundle power cords together, the cords may overheat. Ensure the system has a suitable Earth Ground connection. Environmental Considerations Be sure the system is not: In direct sunlight or in hot, cold or humid places. In dusty areas or in areas where sulfuric gasses are produced. In places where shocks or vibrations are frequent or strong. In places where water or other fluids may come into contact with the equipment. In areas near electric welders or machines that emit high frequency radiation. Near computers, microwaves, air conditioners etc. Near radio antennas (including shortwave). If you are installing the optional 2OPBOX or an additional expansion unit ensure there is sufficient wall space and ventilation. Refer to the wall mounting diagrams below. The expansion unit is 360mm x 279mm (W x H). It can be installed in any position near the Topaz main unit within the length of the RJ45 connecting cable supplied. See the examples below. Use the wall mount template supplied to mark the four screw locations. Ensure that you use the correct wall plugs for the type of wall. Leave approximately 3~5mm of the screw protruding from the wall.
! You will need more space if you are installing the optional 2OPBOX. Refer to the installation instructions supplied with the unit.
Have 200 mm above the unit for ventilation. Have 100mm on the right side. ! additional 146mm for the 2OPBOX
Have 100mm on the left side of the unit for the power cable.
Have 200mm below the unit for other cables connected to the system.
Wall Mount the Topaz System

Example installations
The Topaz expansion unit can be installed in any position near the Topaz Main Unit within the length of the RJ45 connecting cable supplied. The following diagrams show some examples. Measurements shown are the minimum recommended for ventilation and cable access. ! Ensure the RJ45 connecting cables will reach from the main unit to each expansion unit before you decide on the final positions. Units installed side by side 200mm
100mm
Main unit 100mm
Expansion unit
100mm
Expansion unit
100mm
200mm
Expansion units arranged to the side and above the main unit
200mm
Expansion unit
100mm Main unit Expansion unit
100mm
100mm
100mm
200mm
Wall Mount the Topaz system

2 Remove the sub cover of the expansion unit. Push Slide
Hook the unit onto the wall mount screws. Tighten the lower screws to secure the unit to the wall. Hook onto screws
Fasten lower two screws 3 Earth the Topaz system. Caution: If this cable is not installed or requires disconnection, then the telecommunication network connection(s), CO and/or ISDN, must be disconnected first from the Topaz. Important. Each unit must have a permanent Earth Ground 2 connection to a verified Earth point using a minimum of 2.5mm green/yellow cable. The Earth connection must have no other purpose than connecting to the Topaz expansion unit.
The Earth point is located on the left side under the sub cover of each unit.
10
Wall Mount the Topaz System 4- Connecting the Expansion Units to the EXIFU card
Each expansion unit must be connected to the EXIFU card within the Topaz main unit. If you are installing one expansion unit connect to the EXIFU socket labelled EXP1. If you are installing two expansion units connect to the EXIFU sockets labelled EXP1 and EXP2. The EXPCN socket on the expansion unit is located to the right of the ST sockets on the main board.
Expansion unit 2
EXPCN
Topaz Main Unit

EXP 1
Expansion unit 1
EXPCN
EXP 2
LAN
EXIFU-A1 connections
11

Precautions for Cabling: Do not run the cable with a power cable, computer cable etc. Do not run the cable near any high frequency generating equipment. Use cable protectors if the cables are run on the floor. Aerial distribution wiring is not allowed.
Connecting the Topaz System Phones

The Topaz system phones can be connected to any of the eight RJ11 telephone sockets labelled ST1 to ST8 in the Topaz expansion unit.
Use the line cord supplied with the system telephone. OR Use the RJ11 to bared wire cables and RJ11 sockets.
The line cord supplied with the Topaz system telephones can be plugged directly into the RJ11 sockets labelled ST1 to ST8 in the Topaz expansion unit. If you need to extend the telephone cables: Fit an RJ11 socket at the location the telephone is required, run a telephone cable back to the distribution frame. Connect to one of the sockets labelled ST1 to ST8 using one of the RJ11 to bared wire cables. Ensure that you connect the 4 wires as shown otherwise the telephone will not initialize. Use twisted pair telephone cable. Maximum cable length is 300 meters (with 0.5 mm diameter conductor).
Connections: Topaz RJ11 socket ST socket Pin 2 black Pin 2 Pin 3 red Pin 3 Pin 4 green Pin 4 Pin 5 yellow Pin 5 ! The connections are polarity sensitive - you must connect as shown. ! Ensure that you use a separate twisted pair for the speech and data: Pins 3 & 4 (speech) Pins 2 & 5 (data) This will ensure that you can reach the maximum cable length of 300 meters. ! Identify each RJ11 socket with its connection number (ST1 to ST8). This will help you configure the system later.
300 meters max.

RJ11 plug
12
13

Connecting the Normal Phones
The normal phones can be connected to any of the eight RJ11 telephone sockets labelled ST1 to ST8 on the Topaz.
Use the line cord supplied. OR Use the RJ11 to bared wire cables and RJ11 sockets.
If the line cord supplied with the telephone has an RJ11 plug it can be plugged directly into the RJ11 sockets labelled ST1 to ST8 in the Topaz expansion unit. If you need to extend the telephone cables: Fit a RJ11 socket at the location the telephone is required, run a telephone cable back to the distribution frame. Connect to one of the sockets labelled ST1 to ST8 using one of the RJ11 to bared wire cables. Ensure that you connect the 2 wires as shown otherwise the telephone will not operate correctly. Use twisted pair telephone cable. Maximum cable length is 1500 meters (with 0.5 mm diameter conductor).
Connections: Topaz RJ11 socket ST socket 3 red 3 4 green 4 ! The connections are not polarity sensitive. ! Ensure that you use a twisted pair for the speech: Pins 3 & 4 (speech) This will ensure that you can reach the maximum cable length of 1500 meters.
1500 meters max.

! Identify each line jack unit with its connection number (ST1 to ST8). This will help you configure the system later.
RJ11 plug
See diagram on page 13.
14

Connecting the 64 Button Consoles
The 64 Button Consoles can be connected to the RJ11 telephone socket labelled ST8 on the Topaz expansion unit. The console must be used in conjunction with a Topaz System Telephone (a display phone is recommended). The console provides 64 buttons with lamps that can be programmed to give quick access to extensions on the system for operator type working. Buttons can have outside numbers assigned to give the operator quick access to frequently called numbers. There are also 14 fixed feature keys to give access to system features such as page zones, door phones and changing the Day/Night mode. ! Check Power Fail Operation later in this guide, ST8 can be used to provide a working telephone should the power be disconnected from the Topaz. You cannot use socket ST8 for both power fail and a 64 Button DSS console; ST8 can have one function only. If you want to use the power fail operation and have a 64 Button Console connected you can either install an additional 008/308 expansion card or connect the power fail telephone directly to the exchange line. See Power Fail Options later in this guide. Use the line cord supplied. OR Use the RJ11 to bared wire cables and RJ11 sockets. The line cord supplied with the console can be plugged directly into the RJ11 socket labelled ST8 in the Topaz expansion unit. If you need to extend the telephone cables: Fit an RJ11 socket at the location the console is required, run a telephone cable back to the distribution frame. Connect to the socket labelled ST8 using one of the RJ11 to bared wire cables supplied. Ensure that you connect the 2 wires as shown otherwise the telephone will not operate correctly. Use twisted pair telephone cable. Maximum cable length is 300 meters (with 0.5 mm diameter conductor).
Connections: Topaz RJ11 socket ST8 socket Pin 2 Black Pin 2 Pin 5 yellow Pin 5 ! The connections are polarity sensitive - you must connect as shown. ! Ensure that you use a twisted pair for the console: Pins 2 & 5 (data) This will ensure that you can reach the maximum cable length of 300 meters. ! Identify the RJ11 socket with its connection number (ST8) and that it will have the 64 Button Console connected. Also identify the connection number of the Topaz system phone that the console will be used in conjunction with. This will help you configure the system later.
300 meters max.

Topaz RJ11 socket (ST1-ST8) 5 2 RJ11 socket located near telephone 5 2
RJ11 plug
15

Note. The 64 Button console uses pins 2 and 5 (data pair) on the Topaz. You will not cause any damage if the console is plugged into an RJ11 socket that also has the speech pair connected (pins 3 and 4 of the RJ11 socket).
16

Connecting the 24 DLS Consoles
The 24 DLS Consoles can be connected on the right side of the Display Key Telephone in order to use the fixing plate supplied with the DLS console. The console must be used in conjunction with a Topaz System Telephone (Display phone only). The console provides 24 buttons with lamps that can be programmed to give quick access to COs, extensions or function keys on the system.
! The Key Telephone with DLS Console can not be mounted to a wall. ! When the DLS Console is connected to the Key Telephone, the height should be set to !
1 Low position. DLS Console can not be connected to the Standard Type Key Telephone.
Open the Display Key Telephone
Turn the phone upside down and remove four screws from each corner. Lift the lower housing off.
Remove Plastic filter
On the lower housing, use a blunt object to remove the plastic filter piece that covers the hole for DLS connector.
Lower Housing
Remove
Reeve DLS cable
Reeve DLS cable into the hole.
DLS Console
Reeve
17

4 Connect the DLS cable to Display phone Insert the DLS Connectors on the DLS Cable into DLCN1 and DLCN2 on the PCB in the upper housing.
Upper Housing
Replace the lower housing
Replace the lower housing and tighten the screws to hold the housing in place.
Replace
Install Fixing Plate
Install the fixing plate provided with the DLS Console to the bottom of the console and phone to join the two sets together.
Fixing Plate
18
Connect the Telephones 6- Connect the Exchange Lines

The exchange lines can be connected to any of the three RJ11 sockets labelled CO1 to CO3. Make a note of each exchange line number (i.e. the number dialed to ring the line) and its CO connection to the Topaz. You will need this when you configure the Topaz. Topaz CO number CO1 CO2 CO3 Exchange line dialing number (e.g. 01509 643100)
! Check Power Fail Operation later in this guide, CO1 can be used to provide a working telephone should the power be disconnected from the Topaz. Precautions for Cabling: Do not run the cable with a power cable, computer cable etc. Do not run the cable near any high frequency generating equipment. Use cable protectors if the cables are run on the floor. Aerial distribution wiring is not allowed. Use lightning protectors for each exchange line. Use pre-formed telephone cables. If the exchange lines are terminated with a RJ11 socket you can use a separate pre-formed cable to connect each line to a CO socket of the Topaz expansion unit. Ensure that you connect the 2 wires as shown otherwise the line will not operate correctly. Use twisted pair telephone cable. Fit lightning protectors to each line.
Connections: Topaz RJ11 socket CO socket 3 red 3 4 green 4 ! The connections are not polarity sensitive.
Exchange line point (RJ11 socket)
Topaz RJ11 socket (CO1-CO3)
43
Twisted Pair Cable
19
Connect the Power & Start Up 7- Connect the Power & System Start Up
The power cable is plugged into the left side of the unit via an IEC-C13 socket using the cable supplied with the Topaz expansion unit. Before connecting the power: Ensure the power switch on the left side of the unit is OFF. Ensure the power is switched off at the source.
If you are installing the expansion unit as part of a new installation

System Start Up First Time ! The first time you start up the Topaz it is important to clear the system memory. This will ensure that the system is set to the default configuration. 1 Set the NORMAL switch to the OFF position on the Topaz Main Unit. This will ensure that the system is set to the default configuration. The NORMAL switch is located under the sub cover on the right side of the ST1-ST8 connection sockets within the Topaz Main Unit. Slide
Switch ON the power at the source. Switch ON the power switch on the left side of the Topaz expansion unit. The lamp within the cover of Topaz will come on.
Wait for 2 minutes while the system starts up.
The Topaz system telephones will click while the system starts up. If you have an Topaz system telephone connected that has an LCD display it will show: SUN 0 0 00AM while the system is starting up.
When the start up is complete the Topaz phones will show time and date. You can set the time/date when you configure the system, see later in this guide.
If you have an Topaz system telephone connected that has an LCD display it will show the time/date, for example: MON 200 13 9:34AM EXT 200
when the system has started up successfully.
20

5 ! Important Set the NORMAL switch to the ON position. The NORMAL switch is located under the sub cover on the right side of the station connection sockets. Slide
If you are adding the expansion unit to an existing Topaz system

System Start Up Retain Customer Configuration This will keep the existing Topaz configuration, you can then configure the new ports within the expansion unit. Before you power on the system check that the NORMAL switch is set to ON. This will ensure that the system memory retains your existing configuration. 1 ! Important The NORMAL switch is located under the sub cover on the right side Set the NORMAL switch to the of the station connection sockets of the Topaz main unit. Slide ON position on the Topaz Main Unit.
Switching the Topaz OFF when expansion units are installed. ! Be sure that no calls are in progress otherwise they will be cut off. 1. Turn the power switch off on the left side of each Topaz expansion unit. 2. Turn the power switch off on the left side of the Topaz main unit. Switching the Topaz ON when expansion units are installed. 1. Turn on the power switch on the left side of each Topaz expansion unit. 2. Turn on the power switch on the left side of the Topaz main unit.
System Start Up Default Configuration CAUTION! This will erase any customer configuration in the battery backed memory. Before you power on the system set the NORMAL switch to OFF. This will ensure that the system is set to the default configuration. Set the NORMAL switch to ON after the system has started up.
21
Ports Assigned to the Expansion Unit 8- Ports Assigned

The exchange line (CO) and telephone (ST) ports are assigned automatically when the system is powered on. The ports assigned depend on the configuration of the system before the new expansion unit was installed. If you have installed more than one expansion unit then the system will assign port numbers to the units in the following order: Expansion unit 1 then Expansion unit 2 You can confirm the ports assigned with Program 10-03-01. Refer to Configure the Expansion Units for instructions to access configuration mode. 1 Program 10-03-01 Program 10-03-01. Determine the port numbers Topaz expansion Expansion unit 2 will be slot 13. assigned to the expansion units.
unit 2
This will show the ports assigned to each expansion unit. Refer to the 008/308 Guide or BRIU Guide to determine the ports assigned to the cards that are installed in expansion units. Record the settings on the Configuration sheet below.
Program 10-03-01. Expansion unit 1 will be slot 7.
Topaz main unit
Program 10-03-01. The main unit will be slot 1.
Press FLASH to move the curser to the port number (1-11)
10-03-01 SlotNo 7 HBI01 Type 2
Press Vol.S T keys to select the slot number EXP1 is slot 7 EXP2 is slot 13
Note the ST port numbers on the configuration sheet on the next page.
Select the expansion units slot number with the Vol.S T keys. Press HOLD to confirm the slot number and display the first telephone (ST) port number of the expansion unit. You cannot change the port number as it is automatically assigned. 10-03-02 SlotNo 7 HBI01 Port 25
First telephone port number.
Press FLASH twice to move the curser to the HBI number. Enter 09 and press HOLD. The first exchange line (CO) port number of the expansion unit will be shown. You cannot change the port number as it is automatically assigned. 10-03-02 SlotNo 7 HBI09 Port 10
First exchange line port number.
Note the CO port numbers on the configuration sheet on the next page.
Press Vol.S T to step to the next slot number and repeat the steps above to show the telephone and exchange line port numbers for the other expansion unit. When you are finished: Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished). Topaz Expansion Unit Guide
22

Configuration sheet: Expansion Unit Port Assignment (base board ports) Each expansion unit has 8 telephone (ST) ports and 3 exchange line (CO) ports. Slot number in Program 10-03-01 Slot 1
Base board
Topaz unit
Telephone port numbers. ST Sockets. 1-8
Exchange Line port numbers. CO Sockets. 1-3
Main unit
Slot 7 Expansion 1
Base board
Slot 13 Expansion 2
Base board
23
Test the System 9- Test the System

Test the Topaz System Telephones At each phone in turn. 1 Press the SPK button. If you hear system dialing tone the phone has initialised correctly, press SPK to clear. If you do not hear dialing tone move to step 2. Check the connections from the phone to the Topaz, ensure all 4 wires are connected as shown in 5- Connect the Telephones on page 12. If you have used telephone cable and RJ11 sockets to extend the connections. Plug the phone directly into the ST connection at the Topaz expansion unit using the line cord supplied with the system phone. If the phone does not initialise correctly then move to step 4. Try another Topaz system phone plugged directly into the ST connection using the line cord supplied with the phone.
Plug phone into the ST connection at the Topaz expansion unit.
Swap the phone.
Test the Normal Telephones At each phone in turn. 1 Lift the handset. If you hear system dialing tone the phone is working correctly. If you do not hear dialing tone move to step 2. Check the connections from the phone to the Topaz, ensure both wires are connected as shown in 5- Connect the Telephones on page 12. If you have used telephone cable and RJ11 sockets to extend the connections. Plug the phone directly into the ST connection at the Topaz expansion unit using a RJ11 line cord (ensure the line cord connections are correct). If you do not hear dial tone when you lift the handset then move to step 4 Try another normal phone plugged directly into the ST connection using the RJ11 line cord.
Plug phone into the ST connection at the Topaz expansion unit.
Swap the phone.
24
Test the System

Test the Exchange Lines Test each line in turn, only test the lines that you have connected. Use a Topaz system phone that you have previously confirmed is working correctly to test the exchange lines. 1 To test CO1 connection At an Topaz system phone lift the handset and dial 805 xx (xx is the exchange line number refer to the Ports Assigned section) Check the connections. If you hear exchange dialing tone the line is working correctly. If you do not hear exchange dialing tone move to step 2.
Check the connections from the exchange line to the Topaz, ensure both wires are connected to CO1 as shown on page 17. If you hear exchange dialing tone the line is working correctly. If you do not hear exchange dialing tone check the connections from the exchange line to the Topaz, ensure both wires are connected to CO2 as shown on page 17.
To test CO2 connection At an Topaz system phone lift the handset and dial 805 xx (xx is the exchange line number refer to the Ports Assigned section) To test CO3 connection At an Topaz system phone lift the handset and dial 805 xx (xx is the exchange line number refer to the Ports Assigned section)
If you hear exchange dialing tone the line is working correctly. If you do not hear exchange dialing tone check the connections from the exchange line to the Topaz, ensure both wires are connected to CO3 as shown on page 17.
25
Install Optional Equipment 10- Install Optional Equipment

When the expansion unit is installed and working you can install any additional equipment such as 008/308 cards, 2PGDU card, 2OPBOX and BRIU cards. Refer to the guides supplied with each item for installation instructions. If you are not familiar with the Topaz system we recommend that you install the additional parts one at a time; this will make testing each part easier. If you are familiar with the system then install all the optional parts at the same time. ! Ensure you power off all Topaz units before you add any optional parts.
26
Configure the Expansion Unit 11- Configure the Topaz

The getting started guide will cover the most frequently used configuration options. For advanced configuration please refer to the Topaz Programming Manual. Before you configure your system it is important that you: Ensure the power will not be turned off to the Topaz, otherwise you will lose any changes you have made that were not previously saved to battery backed memory. Ensure that the NORMAL switch is set to ON before you commence, otherwise you could lose your entire configuration. Refer to System Start Up for information. Have a diagram of your exchange lines and telephones. Plan your requirements before you start. While you configure your system it is important that you: Exit configuration mode periodically, this will save your changes into battery backed memory. They will not be lost if the power is removed. Fill out the configuration sheets as you go so that you have a record of your configuration. Make small changes, exit configuration mode and test the changes. Do not make all your changes at once as this can make testing very difficult. Record your changes as you can only undo them by re-entering the previous values. Do not unplug the phone. If it is unplugged by mistake then plug it back in, wait for the display to show time and date and then press HOLD to return to the configuration mode. Your changes will not be lost. The Topaz consists of exchange lines and telephones connected to the expansion units you have installed. Within the Topaz configuration the exchange lines are referred to as trunks and the telephones as extensions. When the Topaz is started up as shown in this guide all the equipment will operate, it is not necessary to make any changes to the system configuration. With the default settings: Each telephone will function and is assigned an extension number. Calls received on the exchange lines will ring at telephone number 200. Each telephone can make exchange line calls by dialing 9. Each exchange line is presented at a Function Key with busy lamp indication. How to change the Topazs Configuration The configuration is stored in battery backed memory within the Topaz. You can change the configuration via any Topaz system phone that has an LCD display. When you have made your changes the Topaz will automatically save the configuration into memory. Check the User Guide for other options There are some options that are set via normal service codes, for example: System Phone Book with service code 853. Telephone Names with service code 800.
27
Configure the Expansion Unit

Press HOLD
You will see -
_ Program Mode
Selecting the Program Number Each configuration setting within the Topaz is identified by a Program Number (eg 22-05-01). 1 Ensure the LCD display shows: If it is not displayed press the DC key several times to step back. Now enter the Program Number e.g 22 05 01 with the numeric keys of the Topaz phone. 22-05-01 Mode1 Trunk1 IRG =1 _ Program Mode
28

MON 200
27
16:28PM EXT200
29

You may want to change this setting if: You want one, or more, exchange lines to ring at one or more telephones. You want a dedicated exchange line to ring at a specific telephone. You want exchange lines to ring at different locations throughout the day or at the weekend. System Operation: The ringing assignment is achieved by pointing the exchange line to Incoming Ring Groups. The ring group then contains the telephones that will ring. Route each exchange line to an Incoming Ring Group (IRG) in Program 22-05-01. A line can route to a different IRG in each night mode. You then place telephones into IRGs in program 22-04-01, a phone can be a member of more than one IRG. Up to 32 telephones can be entered per IRG. The default operation is for each exchange line to ring at telephone 200. The day/night mode is selected by keys at an Topaz telephone, simply press the key that corresponds to the mode you require.
Assign telephones to the Ring Groups. Program 22-04-01
Program 22-05-01 The Incoming Ring Group (IRG) number is assigned to the exchange lines. Refer to the configuration sheet for the exchange line port numbers and telephone port numbers assigned to the expansion unit. Different IRGs can be assigned to each exchange line to give different ring assignment throughout the day.
Default Setting: Each line is assigned to Incoming Ring Group (IRG) number 1. Default Setting: There are up to 8 settings available for each line. IRG number 1 is used for all 8 settings. Therefore, each exchange line will ring at IRG 1 (and therefore telephone number 200, regardless of the time of day.
Enter the new IRG number (1-25), you can overwrite the current entry. To remove an entry press CLEAR. Press HOLD to confirm the entry and step to the next mode. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
30

22-04-01 INC Gr1 Memb.01= 200
Default Setting: Day/night modes cannot be changed by any telephones. 20-07-01 F-Cls 1 SW Man NT serv 0
4 Assign a key to each mode Choose a telephone that will be able to change the mode. The keys are set at the telephone itself.
Enter 1 to enable the option, you can overwrite the current entry. Press HOLD to confirm the entry and step to the next option. Press DC several times when you are done to return to the Program Mode. (Press SPK to save changes and exit if you are finished).
Default Setting: There are no keys set to day/night modes on any of the telephones. 1. At the telephone press SPK. 2. Dial service code 851 3. Press the Key you want to set (Its current setting is shown if you have an LCD display). 4. Dial 09 followed by the mode number 1 to 8. 5. Repeat steps 3. and 4. for further keys/modes.
31

Configuration Sheet: Telephone Ringing Assignment With defaults shown.
Line Numbers of the CO ports of the expansion unit. (from the configuration sheet on page 23 ) Incoming Ring Group Target (22-05-01) for each day/night mode default = all trunk groups point to IRG 1 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 9 10 Members of the IRG (22-04-01) Default = IRG contains telephone number 200 IRG Telephone numbers of the members
32

You may want to change this setting if: You want a dedicated exchange line for one of the telephones. System Operation: Each telephone is assigned a Trunk Access Map (TAM) number. The TAM number is then given the access properties for each of the exchange lines. The default operation is that all telephones have access to any exchange line. 1 Program 15-06-01 Give the telephone a TAM number. Default Setting: All telephones have TAM number 1.
Default Setting: Each exchange line has full access (Property type 7) for TAM number 1.Therefore every telephone can access any of the trunks.
14-07-01 Acs.Ma1 Trk01 = 7
33

Configuration Sheet: Outgoing Exchange Line Access With defaults shown. Give each telephone of the expansion unit a TAM number. TAM Number (1-51) Program 15-06-01 for each day/night mode (1-8) Telephone number
(from the configuration sheet on page 23) Default=TAM1 for all modes
Give each exchange line of the expansion unit the access properties for the TAM number. Values available: Program 14-07-01 0 No access TAM Trunk Trunk Trunk 1 Outgoing only Number number number number 2 Incoming only (1-51) 3 Retrieve held call only 7 7 7 4 Outgoing and retrieve held call 0 0 0 5 Incoming and retrieve held call 6 Incoming and outgoing 0 0 0 7 Incoming, outgoing and retrieve held call
0 0 0 0 0 0
Although there are 51 TAM numbers available only 5 are listed as this is normally sufficient.
34

Caller ID
35

Configuration Sheet: Caller ID With defaults shown. Turn on the Caller ID for each trunk. Prg 14-02-10 Trunk Setting number Default= 0 Off
Turn on the Caller ID for each normal telephone. Prg 15-03-09 Telephone Setting Default=0 Off number
36

Department Groups
37



16-01-09 TEL Gr1 Call N/A TM 15 You can use this option to turn off the step on operation by setting the time to 0 seconds.
38

16-02-01 default=1
Priority number
16-02-02
Department Group number 1-32
Pilot Number
11-07-01
Ring order, priority/random



There are 32 groups available, only 8 are listed, as this is usually sufficient.
39

31-02-02 Tel200 INT ALL Call PG0 The internal all call page option is not mandatory; you can leave this set to 0.
See Also: There are no related settings. Configuration Sheet: With defaults shown. Telephone number Page Group Number
All call page

40
Power Fail Options 12- Power Fail Options

IMPORTANT You must be able to make outside calls in the event of a power failure
There are various options available for power failure operation.
1. Plug a normal telephone directly into the exchange line socket.

If your exchange lines are provided with a normal telephone socket you can unplug the Topaz connection and plug a normal telephone into the socket to make/receive calls. You can plug a phone in each exchange line socket if you wish. ! Do not attempt to plug a Topaz system phone into an exchange line socket you will damage the phone.
2. Use the power fail setting on the Topaz.

This will require a normal telephone connected to telephone socket ST8 of the Topaz expansion unit and an exchange line connected to CO1. You must set the power fail link (CN500) on the Topaz main board: see the diagram below. Remove the sub cover of the Topaz expansion unit. Loosen the two screws and remove the Main cover.
Lift off cover
Power fail ON CN500=PF
Power fail OFF CN500=KT
When Power Fail is set to ON (marked PF on the card): When the power fails (or the Topaz is switched off) Exchange line CO1 is automatically connected to the normal telephone plugged into socket ST8. When the Topaz is powered on the telephone in socket ST8 will operate as a normal Topaz telephone. You can not use a Topaz system phone or 64 Button Console in socket ST8 with the power fail link set to PF.
41
Power Fail Options

When Power Fail is set to OFF (marked KT on the card): When the power fails (or the Topaz is switched off) Exchange line CO1 is not automatically connected to socket ST8. When the Topaz is powered on the telephone in socket ST8 will operate as a either a normal Topaz telephone or Topaz system phone, depending on which type is plugged in. You can use a Topaz system phone in socket ST8 with the power fail link set to KT.
Power Fail Options when the 64 Button Console is also Installed

The 64 Button Console must be connected to socket ST8 of the Topaz unit. You must ensure the power fail link (CN500) is set to KT for the console to work correctly. You cannot use socket ST8 for power fail operation when the 64 Button Console is connected to ST8.
If you have a 64 Button Console installed You can use the power fail operation of the optional 308 expansion card, if you have one installed. There must be an exchange line connected to the first CO port of the 308 expansion card. You can connect the normal telephone directly into the exchange line socket See instruction above.
Use the External Backup Battery to connect to each Topaz KSU

The External Backup Battery Box with batteries provide the power to the Topaz system when the AC power is failed. It is connected to the power supply for each KSU (Main KSU/Expansion KSU). ! The Batteries itself must be prepared by local supplier. ! Each KSU should have own Backup Battery Box respectively. 1) Unpack the Battery Box 1 X Battery Box 1 X Cable (Blue & Red) with connector 1 X Cable (Orange) 2 X Screw 2) Battery Specifications (Customer Provide) Item Capacity Recommended Battery Number of Batteries(per a Box) Backup Duration (Estimated) Specification 12Volts, 2.6Am/H or equivalent Yuasa NP2.6-12(134X67X64mm/1.12Kg) Manufacturer by Yuasa Corporation 2 pcs 1 Hour
3) Installing the Battery Box (1) Make sure the system power is OFF. (2) Install and fix the Batteries into the Battery Box. (3) Connect the cable to the Battery Terminals as following illustration (see next page). Use Red cable to connect the positive terminal of one battery and Blue cable to connect the negative terminal of another battery. And then use Orange cable to connect remaining terminals (negative to positive). (4) Connect the Backup Battery Box cable to the connector at the Power Supply on the KSU.
42
Power Fail Options
924M/924ME KSU
Battery Cable
280 mm
155 mm
Batteries
43

Manual TOPAZ Oficial para Distribuidores

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Getting Started Guide

Versin Preliminar 1.0

MANUAL SOLO PARA DISTRIBUIDORES A

NOMBRE R.U.T. RAZON SOCIAL

N FACTURA (EQUIPAMIENTO)........................... TELEFONO TEL. CELULAR

....................................................... FIRMA DE ACEPTACION

NOMBRE R.U.T. RAZON SOCIAL

N FACTURA (EQUIPAMIENTO)........................... TELEFONO TEL. CELULAR

....................................................... FIRMA DE ACEPTACION

Topaz Getting Started Guide

Topaz System What is the Topaz?

Topaz Getting Started Guide

No Connects into any Topaz 6/12 TXD Telephone. No

Topaz Getting Started Guide

Topaz System System Connection Diagram

Topaz Getting Started Guide

Installation Procedure Installation Procedure

Topaz Getting Started Guide

Unpack the System 1- Unpack the System.

Topaz Getting Started Guide

Replacing an Existing Telephone System 2- Replacing an Existing Telephone System

Topaz Getting Started Guide

The system is 360mm x 279mm (W x H)

Topaz Getting Started Guide

Wall Mount the Topaz system

Hook onto screws

Topaz Getting Started Guide

Connect the Telephones 4- Connect the Telephones

300 meters max.

Connect the Telephones

Topaz Getting Started Guide

Connect the Telephones

1500 meters max.

See diagram on page 12.

Topaz Getting Started Guide

Connect the Telephones

300 meters max.

Topaz Getting Started Guide

Connect the Telephones

Topaz Getting Started Guide

Connect the Telephones

Remove Plastic filter

Reeve DLS cable

Reeve DLS cable into the hole.

Topaz Getting Started Guide

Connect the Telephones

Replace the lower housing

Install Fixing Plate

Topaz Getting Started Guide

Connect the Telephones

2. Insert the leg.

Topaz Getting Started Guide

Connect the Telephones

Hook Switch Hanger

Topaz Getting Started Guide

Connect the Telephones

4. Fix the leg at the back of phone.

Topaz Getting Started Guide

Connect the Telephones

Hook Wall-Mounting Holes

! The leg can be removed as below. (Push & Slide)

Topaz Getting Started Guide

Connect the Exchange Lines 5- Connect the Exchange Lines