Natalie Spradley 3814 Overdale Dr. Columbia, SC 29223 803-609-4274 naspradley@yahoo.

com Customer Service/Receptionist Professional Objective: To obtain an Elementary Education teaching position in a public school in Richland School District 2. Profile

More than 5 years successful experience in customer service support and office assistance with recognized strengths in account maintenance, problem-solving and trouble-shooting. Possess solid computer skills with excellent working knowledge using both IBM systems, Microsoft Excel, Microsoft PowerPoint Microsoft Word. Able to multi-task and very flexible Substantial communication in both Spanish and English Goal driven leader who maintains a productive climate and confidently motivates, mobilizes, and trains employees to meet higher performance. A team player, acknowledged as Excellent Customer Service Representative.

Experience

Richland School District II, Columbia, SC

Pre-Clinical Teaching Internship Prepared and complete, concise, daily lesson plans Applied teaching techniques based on sound learning principles Submitted and discussing lesson plans with the Cooperating Educator prior to presenting the lesson Complied with all reasonable requests made by the Cooperating Educator Maintaining ethical interpersonal relationships with the students Participated in-service conferences and parent conferences Attended meetings designated by the Cooperating Educator Assisted with all routine school activities Attended PTA meetings Accepted supervisory duties (e.g., cafeteria

2013

duty, hall duty, etc.) Participating in extra-curricular activities (e.g., coaching athletic teams, organizing/sponsoring field trips, involvement in plays and/or show, clubs, academic teams)

Claflin University, Orangeburg, SC

Residential Life: Residential Manager Work with Residential Life Coordinator covering over 300 students from 50 states and 11 countries. Responsible for answering phones, transferring calls, weekly and monthly reports, filling paperwork, compiling maintenance repots, organizing office space. Responsible for installing proper security features to make necessary provisions to maintain the health and safety of students. Support Residential Life in opening new programs and upgrading existing service. Quickly and effectively solve customer challenges. Maintain satisfaction records, constantly seeking new ways to improve customer service.

Claflin University , Orangeburg, SC

Residential Life: Residential Assistant Work with Residential Life Manager covering over 140 students from 50 states and 11 countries. Responsible for finding solutions for daily needs of residents. Responsible for answering phones, transferring calls, weekly and monthly reports, filling paperwork, compiling maintenance repots, organizing office space. Support Residential Life in opening new programs and upgrading existing service. Quickly and effectively solve customer challenges. Maintain satisfaction records, constantly seeking new ways to improve customer service.

Bath and Body Works, Columbia, SC

2008-2010

Customer Sales Leader/Sales Associate Worked with nationally known cosmetic company in selling and motivating customer sales. Work entailed: Greeting customers and ensuring that they have an all together excellent experience while shopping Maintain process control structures in the receiving of new merchandise. Implement loss prevention/shrinkage technique Managing floor while manager completes other task Answering phone calls of customers inquiring about products Completing cash, credit, and check writing transactions Instrumental in meeting daily conversion rates (usually exceeding them). Light cleaning and organizing of product room when necessary Received Award from Company for outstanding customer service based off customer reviews.

Dominoes Pizza, Columbia SC

2007-2009

Customer Service Representative(CSR) Responsible for taking orders, preparing food orders, and taking care of all customers Responsible for completing monetary transactions and maintaining cash register.

Education

Richland Northeast High School , Columbia, SC Claflin University, Orangeburg, SC Elementary Education Major -Spanish and Religion Minor-

2004..2008 2008..present

2 References Furnished Upon Request