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Job Description Job Title: Responsible to: Hours of work: Head Office Admin. Support Human Resources Officer 2 hours a day, 12pm-2pm Monday through to Friday, with occasional additional hours during times of cover for sickness absence or annual leave of other key administrative staff. XXX Six months Point 7-8 XXX -XXX pro rata Membership of the pension scheme will be available. After three months satisfactory employment XXX will make contributions All approved out of pocket expenses incurred in undertaking official business will be met 21 days per annum, rising to 25 days maximum based on length of service, plus 4 days between Christmas and the New Year (or pro rata)

Based at: Probationary Period: Salary:

Expenses: Holiday Details:

Job Purpose To provide a professional, friendly and comprehensive administrative service supporting the work of the XXX. Main Duties 1. To undertake daily reception duties as necessary, answering the telephone, routing calls, taking messages and room/minibus bookings. Ensuring clear and full messages via phone, email or in person are relayed to the relevant colleagues or followed up as necessary. 2. Open, date stamp and distribute incoming mail with another colleague. 3. Carry out general administrative duties across all XXX departments - tasks to include typing, Dictaphone, scanning, shredding, photocopying, franking mail and data entry. 4. Be responsible for production of the Admin. Rota lists which colleagues cover reception, post opening and franking mail plus locking up of building by a named senior manager. 5. Assist with the production of letters, documents, briefing reports and presentations in a range of formats for approval and signature as requested by managers.

6. Assist in the collation and maintenance of statistical information using databases and spreadsheets. 7. Assist in the maintenance of office systems, organise and store paperwork, documents and computer based information. 8. Undertake relevant training to ensure continued personal development relevant to the area of work. 9. Perform other duties that the CEO of XXX or her authorised deputy may consider appropriate. This job description is not exhaustive, but is provided to assist the post-holder to know what her/his main duties are. It may be amended from time to time without change to the levels of responsibility appropriate to the grade of the post and in discussion with the post-holder. XXX is an equal opportunities employer. HR: July 2010

Person Specification Essential criteria To be able to demonstrate: experienced in providing administrative support. excellent customer service to both internal and external customers. ability to handle a wide range of activities and prioritising these effectively. meetings administration and effective minute taking skills. ability to use initiative and make effective decisions. enthusiastic approach and demonstrable commitment to using technology. ability to use a comprehensive range of IT software (Microsoft Outlook, Excel, Word, Internet Explorer and Powerpoint) and the willingness to train in additional IT skills as and when required. typing skills (typing speed minimum 50 words per minute). accuracy and attention to detail, and the ability to work to tight timeframes. a good level of numeracy. good written and proof reading skills. tact, patience and diplomacy. Ability to maintain a sensitive and professional approach towards colleagues and service users, mindful of confidentiality and anti discriminatory practices. empathy with XXXs aims, values and objectives. Desirable criteria Understanding of issues relating to sight impairment. Administrative/secretarial qualification. Database skills.

HR: July 2010