SAP Solution Manager 7.

1 Essentials for Managers

Agenda
Why should you consider SAP Solution Manager 7.1?
Management dashboards, ITIL compliant IT Service Management Attractive usage rights for the entire customers solution And much more!

When is the right time to go for 7.1?

The right time is right now! Maintenance of 7.0 EHP1

Whats the impact on functions currently used?

Leverage incremental improvements by selective activation
Define adoption strategy for major changes

How to get to SAP Solution Manager 7.1 up and running?

SAP Solution Manager Landscape design Upgrade versus fresh Installation Basic steps to get started

Whats up next?
Roadmap for planned innovation in SAP Solution Manager

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Why should you consider SAP Solution Manager 7.1?

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Management Dashboards:
The Single Source of Truth at Your Fingertips

Dashboards
Manage Operational Efficiency
Is IT on top of projects and operations?
Which risk do projects have on operation? IT budget, capacity and skills on track? Are all my system up and running?

Demonstrate Value of IT
Does IT help the business to grow? Is the business using the IT solution? Is business continuity guaranteed? Is throughput as expected by the business?

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Attractive usage rights for the entire customer solution:

ALM Capabilities For SAP Enterprise Support Customers Only 1)
Reverse Process Documentation Content powered by IBIS
New SAP Business Process Blueprint for easy process design and documentation Business Process Change Analyzer for change impact analysis New Test Automation Framework and two included seats of HP QTP for SAP & non SAP Quality Gate Management to minimize transport risk

IT Service Management for non-SAP, managing incidents, problems, and requests

Management Dashboards for easy reporting on key metrics
The functional baseline bases on SAP Solution Manager 7.0 EhP1 2). SAP Solution Manager under SAP Standard Support can be used exclusively for SAP software components. SAP Standard Support Customers receive continuous improvements for the functional baseline, incl. error correction and functions supporting the SAP product strategy.
1)also 2)Custom

valid for customers who opted for other premium engagements such as SAP MaxAttention or PSLE Development Management Cockpit, Business Process Change Analyzer and Quality Gate Management are part of EhP1, but only available under SAP Enterprise Support.
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2011 SAP AG. All rights reserved.

Attractive usage rights for the entire customer solution:

Run SAP Capabilities For SAP Enterprise Support Customers Only 1)
End-to-End Monitoring and Alerting Infrastructure for the entire customer solution PI, BI and Business Objects Monitoring and reporting End User Experience Monitoring to monitor the process from the user perspective Business Process Analysis and Business Process Improvement & Analytics Custom Code Lifecycle Management to manage the custom code footprint Management Dashboards for easy reporting on key metrics
The functional baseline bases on SAP Solution Manager 7.0 EhP1 2). SAP Solution Manager under SAP Standard Support can be used exclusively for SAP software components. SAP Standard Support Customers receive continuous improvements for the functional baseline, incl. error correction and functions supporting the SAP product strategy.
1)also 2)Custom

valid for customers who opted for other premium engagements such as SAP MaxAttention or PSLE Development Management Cockpit, Business Process Change Analyzer and Quality Gate Management are part of EhP1, but only available under SAP Enterprise Support.
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2011 SAP AG. All rights reserved.

And much more:

SAP Solution Manager 7.1 Highlights
Supporting the end-to-end Customer Solution

End-to-End

Open modeling of non SAP applications in new Landscape Management Database Open CTS to integrate non SAP, Open Diagnostics and Monitoring/Alerting Infrastructure From Application Incident Management to a complete ITIL V3 compliant ITSM for the customer solution Enhanced integration with 3rd party IT management: HP QC, IBM Rational, Worksoft, Cisco Tidal

Simplified User Interface and Management Dashboards

Ease of Use & Dashboards

100% transparancy into IT and business with Management Dashboards Change and Incident Management : Complete web-based user interface Test Management : New intuitive user interface for Tester work list Enhanced Business Blueprinting: Easily blueprint your solution with one BPMN compliant tool

Run SAP like a factory with 2 FTEs per shift

Efficiency

New Monitoring and Alerting Infrastructure to automate repetitive tasks and avoid alert flooding with one central infrastructure and correlation / aggregation of alerts Operation Control Center for central control of mission critical operations support

Relevance to Business Scope

Business Process Modeling, Reverse Documentation & Usage Analysis

Enhanced Business Blueprinting: Central visbility into your business processes in BPMN notation Reverse engineering of business processes with IBIS content fully integrated in SolDocA Business Analytics: otimize execution of business processes with throughput and Backlog analysis

Extended usage rights

A complete solution for the midmarket CIO to run IT like a business Included in your SAP Enterprise Support contract!

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Need more details? Just click on the area of interest below!

Incident, Problem & Request Management Business Process Operations
Single Source of Truth

Portfolio & Project Management Solution Documentation & Implementation

Run SAP like a Factory

Application Lifecycle Management

Application Operations

Integration Validation

Change, Test & Release Management

Maintenance Optimization & Security

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When is the right time to go for 7.1?

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The right time is right now!

Go directly to SAP Solution Manager 7.1
Do not invest in a release in which SAP does not add innovation any more Use your next maintenance window to perform the upgrade

Reduce your maintenance effort

No need to implement any Support Package as Upgrade prerequisite Go to the latest SAP Solution Manager 7.1 Stack in one shot

Benefit now
SAP Solution Manager 7.1 is ready for prime time Most new developments can be selectively adopted at your own pace Only the upgrade of Service Desk and Change Request Management is disruptive and requires migration investment.

2011 SAP AG. All rights reserved.

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SAP Solution Manager 7.1

Times Spent doing Technical Upgrade experience so far
Pre Processing Import Post Processing Basic Configuration

Upgrade to 7.1
10 to 20 hours Run Time 5 to 10 hours Downtime 10 to 14 hours 8 to 20 hours Run Time

Pre Processing

Import

Basic Configuration

Support Package implementation

1 to 2 hours Run Time

5 to 8 hours Downtime

3 to 4 hours Run Time

Technical downtime is similar for Support Package Stack and Upgrade

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Why SAP Recommends to Adopt SAP Solution Manager 7.1

Q1 2011 Q2 Q3 Q4 Q1 2012 Q2 Q3 Q4 Q1 2013 Q2 Q3 Q4 Q1 2014 Q2 Q3 Q4 Q1 2015 Q2 Q3 Q4

SAP Solution Manager 7.0 EHP 1

Mainstream Maintenance

Upgrade
SAP Solution Manager 7.1
Ramp Up

Mainstream Maintenance

Invest now in SAP Solution Manager 7.1 because:

You

can adopt the SAP Solution Manager 7.1 innovations at your own pace and priorities, e.g. Management Dashboards, Business Process Blueprinting, Solution Documentation, Test Automation, Central Application Monitoring. can do a technical upgrade to SAP Solution Manager 7.1 without additional hardware, little user impact and not significantly more effort compared to applying a support package on SAP Solution Manager 7.0 . EXCEPTION: Charm and Service Desk! of SAP Solution Manager 7.0 ends by end of 2013. No functional enhancements on SAP Solution Manager 7.0

You

Maintenance

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Whats the impact on functions currently used?

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Leverage incremental improvements by selective activation

Area Examples Reverse Analysis Content Solution Documentation Upload Interface None Effort Upload content

Template Management
Solution Implementation Test Management

Compare and adjust

BPMN Business Blueprint Integration of third party test tools Test Scope Optimization

None
Configuration (small effort) None None None None Configuration (small effort)
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Maintenance Management Upgrade Management Business Process Operations

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System recommendations Upgrade dependency analyzer Analytics and dashboards

Leverage incremental improvements by selective activation

Area Custom Code Management Application Operations Examples Get full transparency of all custom code objects across systems Technical Monitoring and Alerting Effort Implementation project recommended. Implementation project recommended.

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Define adoption strategy for major changes

Area Examples
State of the art user interface leveraging Web 2.0 paradigms. ITIL compliant process Extensibility State of the art user interface leveraging Web 2.0 paradigms Support for non-system related changes Enhanced retrofit capabilities

Effort
Implementation project recommended. Migration of existing customizing required. Implementation project recommended. Migration of existing customizing required.

Incident Management

Change Control Management

Reading path for upgrading Incident and Change Control Management Overview
(click for more information)

Configuration Guides
(click for more information)

Expert Guided Implementation

(click for more information)

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How to get to SAP Solution Manager 7.1 up and running?

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SAP Solution Manager Landscape design

SAP Solution Manager 7.1
Development System

SAP Solution Manager 7.1

Quality Assurance System

SAP Solution Manager 7.1

Production System

Build
Perform customizing

Test

Run

Develop reports
Design Info cubes Deploy SAP Notes Implement Support Packages Verify new functionality

Check for regressions

Manage Operations of SAP Solution Manager including self monitoring.

To enable broad adoption, SAP recommends the best practice of a 3-tier landscape. A 2-tier landscape may be sufficient if no customizing or custom development is involved.
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Hardware considerations
No hardware investments should be required if you
are on SAP Solution Manager 7.0 EHP 1 and plan no changes to the scope are on SAP Solution Manager 7.0 EHP 1 and plan to add only a small number of managed systems or users

The hardware should be reviewed if you

want to leverage areas of SAP Solution Manager currently not in use plan to add a larger number of users (e.g. to manage a complete IT Service Desk) want to add a large number of managed systems you are currently on a release smaller than SAP Solution Manager 7.0 EHP 1

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Upgrade versus new Installation

The standard path from SAP Solution Manager 7.0 to SAP Solution Manager 7.1 is an UPGRADE to protect configuration investment and keep data. You can do a new installation if the main purpose of your SAP Solution Manager 7.0 is to generate keys and download Support Packages
Establish landscape strategy (System Landscape Directory, Solution Manager agents on managed systems) Run automated paperless guided procedures after fresh install to configure both SAP Solution Manager and the connectivity to all managed systems

Please refer to the content transfer guide if you prefer a new installation over an upgrade.
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New planning tool for installations and upgrades

The objective of the planner is to provide a support for upgrade/installation projects planning.
The tool enables you to: Assess your current situation by describing your Solution Manager landscape and usage. Define the scope of the new installation/upgrade. Propose a high-level sequence of tasks that have to be performed during the project Validate the technical infrastructure of your environment Identify risks factors linked to your technical and functional environment.
Click on picture to download the planner!

The outcome of the tool should be used as an input for your project planning and should be validated by the project team.
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SAP Solution Manager Configuration

SAP Solution Manager 7.1 is configured using an Automatic Basic Configuration
Accessible via transaction code SOLMAN_SETUP Allows an easy, fast and step-by-step configuration of SAP Solution Manager

Single, easy to use wizard for system preparation & basic configuration Highly automated configuration Integrated documentation for each step Easy access to open tasks and postponed activities Configuration of all managed systems from one central entry point Configuration of other scenarios like Technical Monitoring, Data Volume Management,

Supports Upgrades and new Installations !

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Need more details? Just click on the area of interest below!

Installation and Upgrade Guides

Documentation

Wikis

Sizing Guide

Master Guide

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Whats up next?

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Further SAP Solution Manager Planning

What Is It? SAP Solution Manager is the central, integrated end-to-end orchestration platform to accelerate innovation, manage the application lifecycle and run SAP- centric solutions like a factory. What value does it deliver? Quality of change and operation Business continuity Reduced TCI / TCO Today
SAP Solution Manager 7.1 End-to-End Support for the complete customer solution Ease of Use and Dashboards Run SAP like a factory Relevance to Business Extended Usage Rights

Planned
Support for HANA and Mobile Mobile Apps for SAP Solution Manager Guided procedures for exceptions in operations Leverage single source of truth for advanced prediction and impact analysis

Future
SAP Solution Manager on HANA to enable enhanced analytics on single source of truth

2011 SAP AG. All rights reserved.

This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

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SAP IT Infrastructure Management and SAP Solution Manager 7.1

Modeling of IT infrastructure components
Business Process

Incident, Problem & Change

Integration in IT Service Management

Incident & Problem Management (e.g. End-User issues with desktop PC) Request for Change & Change Management (e.g. Deployment of firmware to network infrastructure)

Applications
Deep modeling of systems, instances, hosts, out of the box for SAP & manually nonSAP

Integration in End-to-End Monitoring & Alerting

Integration of alerting data for IT infrastructure (e.g. availability of network devices) Visualization of IT infrastructure components in context of influenced systems, databases and hosts
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Infrastructure
Auto Discovery of Hosts, Printers, Storage, Network with SAP Infrastructure Management

This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Monitoring & Alerting

Agentless auto discovery based Storage of modeling data in a Configuration Management Database (CMDB) including integration in SAP Solution manager

Model business process based on delivered templates

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