Slide 1

Communication Skills 3

Use of Body Language

in

Communications
Dr. Heba Nayef

PowerPoint slides created by Dr. Heba Nayef

© 2005 The McGraw-Hill Companies, Inc. All rights reserved.

‫‪Slide 2‬‬

‫‪Body Language‬‬ ‫‪3‬‬

‫‪& Communication‬‬

‫واﻟﻌﻴﻦ ﺗﻌﻠﻢ ﻣﻦ ﻋﻴﻨﻰ ﻣﺤﺪﺛﻬﺎ‬

‫إن آﺎن ﻣﻦ ﺣﺰﺑﻬﺎ أو ﻣﻦ ﻳﻌﺎدﻳﻬﺎ‬
‫ﻋﻴﻨﺎك ﻗﺪ دﻟﺘﺎ ﻋﻴﻨﺎى ﻣﻨﻚ ﻋﻠﻰ‬
‫أﺷﻴﺎء ﻟﻮﻻهﺎ ﻣﺎ آﻨﺖ ﺗﺒﺪﻳﻬﺎ‬

‫اﻹﻣﺎم ﻋﻠﻰ اﺑﻦ أﺑﻰ ﻃﺎﻟﺐ‬

‫‪© 2005 The McGraw-Hill Companies, Inc. All rights reserved.‬‬

Slide 3

Body Language 3
& Communication

“ Listen not to what a man says but rather

to what he does not.”
Jibran K. Jibran

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Slide 4

Body Language
2

• Various methods of communication

• Importance of non-verbal communication
• Using both verbal and non-verbal messages to
enhance communication abilities

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Slide 5

Body Language
2

• PERSONOLOGY “Physiognomy

Tolerance Intolerance

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Slide 6

Body Language
2

• PHRENOLOGY

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Slide 7

Various Methods of 3
communications

Messages

Verbal Non-verbal

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Slide 8

Non-Verbal Communication
3

• Where to look for clues?

- Facial Expressions
- Hand Gestures
- Sitting , standing and walking ways

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Slide 9

Non-Verbal Communication
3

What can you say about these two groups?

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Slide 10

Non-Verbal Communication
3

What can you say about these two groups?

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Slide 11

Non-Verbal Communication
3

Who is who?
The husband, the lover , the salesman

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Slide 12

Non-Verbal Communication
3

Who is who?
The preoccupied, the burst-of-energy, the
dejected, the strutter?
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Slide 13

Types of Attitudes
3

Attitudes

Openness Defensiveness

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Slide 14

Types of Attitudes 3
& Gestures
OPENESS

Cooperation & Willingness Confidence

Appraisal Enthusiasm

Sincerity Acceptance

Readiness Reassurance

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Slide 15

Open Attitude 3
Cooperation & Willingness

Open hand gestures

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Slide 16

Open Attitude 3
Confidence

Thumbs displaying confident authoritative attitude

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Slide 17

Open Attitude 3
Confidence

The superiority-confident
gesture

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Slide 18

Open Attitude 3
Confidence

Steepling

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Slide 19

Open Attitude 3
Appraisals

A critical evaluation Not really impressed

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Slide 20

Open Attitude 3
Appraisals

Chin Stroking Schwarzenegger making his

point and host thinking it over
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Slide 21

Open Attitude 3
Appraisals

Buying Time Buyer & Seller

Appraisal & Enthusiasm
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Slide 22

Open Attitude 3
Readiness

Hands on hip Sit-down readiness

Typical readiness gesture
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Slide 23

Open Attitude 3
Sincerity

Honesty

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Slide 24

Types of Attitudes 3
& Gestures
DEFENSIVENESS

Lying Suspicion

Frustration Nervousness

Boredom Domination/ Arrogance

Self Doubt Rejection

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Slide 25

Defensive Gestures 3
Nervousness

Cuff-Link-Adjust Hiding his conversation

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Slide 26

Defensive Gestures 3
Deceit signals

Hear no evil, see no evil and speak no evil

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Slide 27

Defensive Gestures 3
Deceit signals
The Seven Most Common Lying Gestures

1- Cover the mouth

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Slide 28

Defensive Gestures 3
Deceit signals

2- Touch the nose 3- The eye rub

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Slide 29

Defensive Gestures 3
Deceit signals

4- The ear grab 5- The nose scratch

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Slide 30

Defensive Gestures 3
Deceit signals

6- The collar pull 7- The finger in the

mouth

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Slide 31

Defensive Gestures 3
Rejection

Crossed arms Hands gripping

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Slide 32

Defensive Gestures 3
Rejection

The arm barrier says no She is now more open to ideas

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Slide 33

Defensive Gestures 3
Boredom

Interrupt Gesture Extreme boredom

Hand supporting head
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Slide 34

Defensive Gestures 3
Domination/ Arrogance

The Straddler The Smug

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Slide 35

Defensive Gestures 3
Domination/ Arrogance

The American Figure Four SThe European style

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Slide 36

Defensive Gestures 3
Domination/ Arrogance

The cool, confident guy thinks that he knows everything and

has more bananas than everyone
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Slide 37

Defensive Gestures 3
Frustration

“What can I do about it.” Even with the smile the

hand grip shows frustration
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Slide 38

Who is Who?
2

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Slide 39

Who is in control?
2

Standing on the left side gives Bill

Clinton advantage over Blair

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Slide 40

Who is in control?
2

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