Email Workbench

Keep customer email inside the CRM system

CRM++ Email Workbench provides a comprehensive solution to manage, capture, collate, respond and distribute important customer email activity all within the CRM system. Every update, development and opportunity is immediately shared with appropriate team members, without you having to remember to copy or forward. CRM++ Email Workbench leverages the extensibility of Oracle Fusion CRM framework to provide the most complete solution for delivering world-class customer service. It helps customer centric organizations to link prospect and customers emails with the CRM data for a 360 view of the customer interaction.

Benefits
Seamless automation of service requests and one-stop email communication Organize all customer information and emails within your contact information Avoid switching between email and CRM modules to improve service requests resolution time Link prospect and customers emails with your CRM data so you have better information about your interactions with customers always at hand

Features
Comprehensive inbox view within CRM system Compose & reply to email interactions from customers without toggling between email clients and the CRM system Apply pre-defined templates, HTML designs and embed images to outgoing emails Organize templates with structured categories Attach, preview and store multiple files and file formats to email interactions (supports xls, doc, pdf, ppt, etc) Configure any IMAP email system (Gmail, Google Apps, Yahoo!, etc)

Email Workbench
CRM++ Email Workbench is a fully featured self-service platform integrating into Oracle Fusion CRM & CRM On Demand.

Related Services
Oracle Fusion CRM Implementation Migration Training Customization Data Management

Email Workbench
Oracle Fusion Customer Relationship Management (CRM) is a 100% open; standards-based set of integrated CRM modules that improves the way sales professionals work. Unlike traditional CRM systems that focus only on transaction processing, with collaboration, reporting, analysis, and exception management as an afterthought, Oracle Fusion CRM is designed to deliver unprecedented business insight into sales performance management.

About CRMIT Solutions

CRMIT Solutions is a pioneer in delivering cloud based customer experience consulting and solutions with over 200+ certified CRM consultants and over 175+ successful SaaS based CRM deployments globally. CRMITs CRM++ applications include Email Workbench, SocialCRM++, mCRM (Mobile CRM), Computer Telephony Integration (CTI) and Self Service Portal for rapid implementation & jumpstart migration.

CRM++ Email Workbench is a fully featured email integration platform for Oracle Fusion CRM and Oracle CRM On Demand.

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