Sample Schemes of Work and Lesson Plans

Business, Administration and Finance Diploma Level 3

OCR Business, Administration and Finance Diploma Level 3: H844 Unit F280: Effective communication in the business world
This Support Material booklet is designed to accompany the OCR Business, Administration and Finance Diploma specification for teaching from September 2008.

OCR 2009

Contents
Contents................................................................................................................................2 OCR Business, Administration and Finance Level 3 Unit F280: Effective Communication in the Business World.............................................................................3 OCR Business, Administration and Finance Level 3 Unit F280: Effective Communication in the Business World.............................................................................5 OCR Business, Administration and Finance Level 3 Unit F280: Effective Communication in the Business World.............................................................................7 OCR Business, Administration and Finance Level 3 Unit F280: Effective Communication in the Business World...........................................................................10 OCR Business, Administration and Finance Level 3 Unit F280: Effective Communication in the Business World...........................................................................13

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Scheme of Work

OCR BUSINESS, ADMINISTRATION AND FINANCE LEVEL 3 UNIT F280: EFFECTIVE COMMUNICATION IN THE BUSINESS WORLD
SUGGESTED TEACHING TIME TOPIC OUTLINE Introduction to communication 8 HOURS TOPIC WHAT IS COMMUNICATION IN THE BUSINESS WORLD (LEARNING OUTCOME 1: AC 1.1 AND AC 2.2) SUGGESTED RESOURCES
Whiteboard and pens

SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

Mind-map the concept of communication. What do learners understand by the term? Worksheet activity identifying the appropriate type of communication for different scenarios (a mixture of personal and business related) PowerPoint presentation building up a model of communication Class activity. Show a number of great speeches from movies, politics etc. Ask learners to identify different styles and approaches to communication (AL) Worksheet activity. Using the same scenarios as previously, identify and justify an appropriate style and approach to that type of communication (again a mixture of personal and business)

POINTS TO NOTE

Worksheet

PowerPoint presentation Data projector and speakers

Most communication models include a sender, receiver, medium and barriers Learners can particularly look at the verbal and non-verbal communication that the speakers are using

Styles and approaches to communication

Worksheet

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Scheme of Work

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Scheme of Work

OCR BUSINESS, ADMINISTRATION AND FINANCE LEVEL 3 UNIT F280: EFFECTIVE COMMUNICATION IN THE BUSINESS WORLD
SUGGESTED TEACHING TIME TOPIC OUTLINE Media and Protocol for communication 8 HOURS TOPIC WHAT IS COMMUNICATION IN THE BUSINESS WORLD (LEARNING OUTCOME 1: AC 1.1 AND AC 2.2) SUGGESTED RESOURCES
PowerPoint presentation

SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

PowerPoint presentation of different communication media with examples of their use Class visit to a medium sized organisation to research communication media and protocol. There should be an opportunity to question a number of different staff about their use of communication media and to review some communication in action (ie meetings, emails that have been sent/received, notice boards etc) (EE) Enterprise activity. Learners should develop a set of protocols for their own business enterprise (AL)

POINTS TO NOTE
Learners are likely to be aware of many if not all of these media This could be done by using an external speaker with examples or by following a case study approach if a suitable business can not be found

Key points to note sheet for visit

Learners should develop protocols for as many eventualities as they can think of, including ones that have not arisen yet. These should include: Email; subject, use of cc and bcc, forwarding, replying, multiple mailings

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= ICT opportunity

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Scheme of Work

OCR BUSINESS, ADMINISTRATION AND FINANCE LEVEL 3 UNIT F280: EFFECTIVE COMMUNICATION IN THE BUSINESS WORLD
SUGGESTED TEACHING TIME TOPIC OUTLINE 8 HOURS TOPIC WHAT IS COMMUNICATION IN THE BUSINESS WORLD (LEARNING OUTCOME 1: AC 1.1 AND AC 2.2) SUGGESTED RESOURCES POINTS TO NOTE
and attachments

SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

Oral communication; preparation, visual aids (powerpoint etc), dealing with questions, feedback

Written communication; level of technical language, spelling punctuation and grammar, house style, sentence/paragraph structure, conventions/layout, formal/informal audience

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Scheme of Work

OCR BUSINESS, ADMINISTRATION AND FINANCE LEVEL 3 UNIT F280: EFFECTIVE COMMUNICATION IN THE BUSINESS WORLD
SUGGESTED TEACHING TIME TOPIC OUTLINE Technology in business communication 8 HOURS TOPIC USE AND IMPACT OF BUSINESS COMMUNICATION (LEARNING OUTCOME 2: AC 2.1, 2.2, 2.3) SUGGESTED RESOURCES
Whiteboard and pens

SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

Mind-map different types of technology that aid business communication

POINTS TO NOTE
This is constantly changing and therefore important to get as much information from the learners as they are likely to be using some of the most recent developments A good way of showing this process is to have a series of circles growing outwards from the centre. In the centre is the piece of technology. The next circle contains the implications (good and bad) of introducing it. The next circle shows the implications sorted into arguments for and against the introduction. Arguments are likely to include: Speed and reach of communication Ability to home work

Case study exercise. A case study of an organisation that has introduced a new piece of technology to aid communication. Learners should be led through the process of analysing the impact of this technology. (AL) Learners should be split into pairs. Each pair is given a new piece of technology that could aid business communication and told to analyse for a specific businesses. One of the pair should argue for the introduction and the other against. Both arguments can be presented to the rest of the group (AL)

Case Study

Pictures/examples of technology

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Sample Diploma

Scheme of Work

OCR BUSINESS, ADMINISTRATION AND FINANCE LEVEL 3 UNIT F280: EFFECTIVE COMMUNICATION IN THE BUSINESS WORLD
SUGGESTED TEACHING TIME TOPIC OUTLINE 8 HOURS TOPIC USE AND IMPACT OF BUSINESS COMMUNICATION (LEARNING OUTCOME 2: AC 2.1, 2.2, 2.3) SUGGESTED RESOURCES POINTS TO NOTE
PowerPoint presentation outlining the benefits of effective communication to the business and the consequences of poor communication to business Role play activity. Learners to be split into groups of 3/4. Each group is to imagine they are working in a business. They should PowerPoint presentation Benefits: Increased efficiency Improved productivity Increased profitability Improves reputation Competitiveness Profitability Spam Administrative issues Technical infrastructure Support requirements Training Need for guidelines/protocols

SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

The benefits of effective communication and the consequences of poor communication.

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Scheme of Work

OCR BUSINESS, ADMINISTRATION AND FINANCE LEVEL 3 UNIT F280: EFFECTIVE COMMUNICATION IN THE BUSINESS WORLD
SUGGESTED TEACHING TIME TOPIC OUTLINE 8 HOURS TOPIC USE AND IMPACT OF BUSINESS COMMUNICATION (LEARNING OUTCOME 2: AC 2.1, 2.2, 2.3) SUGGESTED RESOURCES POINTS TO NOTE
Generates business Facilitates the development and sharing of ideas Builds good working relationships Loss of direction-stagnation Impact on quality Employer/employee conflict Low employee morale High employee turnover

SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

write a script and act a role play showing a scenario with poor/ineffective

communication and the same scenario with effective communication. They should then have a PowerPoint highlighting the specific benefits and consequences shown in the role play. (EL/AL)

Consequences:

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Scheme of Work

OCR BUSINESS, ADMINISTRATION AND FINANCE LEVEL 3 UNIT F280: EFFECTIVE COMMUNICATION IN THE BUSINESS WORLD
SUGGESTED TEACHING TIME TOPIC OUTLINE The Communication Pentathlon 8 HOURS TOPIC COMMUNICATING TO SUPPORT BUSINESS ACTIVITIES (LEARNING OUTCOME 3: AC 3.1, 3.2, 3.3) SUGGESTED RESOURCES
A number of different resources, depending on the tasks undertaken. Use of ICT is probably essential

SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

Each learner will take part in 5 activities (the pentathlon). Each activity has a different outcome and will be judged by a panel of independent judges (preferably from business) and their performance reviewed by the teacher/tutor and peers (EL/EE)) Influencing Learners should be given a space in a hall or playground and using a range of communication they should influence as many other learners (probably from a lower year) to join them before the whistle blows. Emails should be sent to the learners before the activity to try to influence their behaviour Negotiating Learners to chair a role play meeting of negotiations between management and workers over pay. Workers will have their

POINTS TO NOTE
This is a chance to use Employer engagement as much as possible and to design the events to suit local business/staff

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Sample Diploma

Scheme of Work

OCR BUSINESS, ADMINISTRATION AND FINANCE LEVEL 3 UNIT F280: EFFECTIVE COMMUNICATION IN THE BUSINESS WORLD
SUGGESTED TEACHING TIME TOPIC OUTLINE 8 HOURS TOPIC COMMUNICATING TO SUPPORT BUSINESS ACTIVITIES (LEARNING OUTCOME 3: AC 3.1, 3.2, 3.3) SUGGESTED RESOURCES POINTS TO NOTE

SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

set of objectives and level of compromise as should management

Managing A command task against the clock. For example the learner must get 3 learners to turn a sheet over whilst standing on it

Networking A networking exercise to find people with certain experiences/skills. Judges to be part of the network

Persuading Learners to write an article for a local newspaper persuading residents to do, or not do something

= Innovative teaching idea Business, Administration and Finance Diploma

= ICT opportunity

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Scheme of Work

OCR BUSINESS, ADMINISTRATION AND FINANCE LEVEL 3 UNIT F280: EFFECTIVE COMMUNICATION IN THE BUSINESS WORLD
SUGGESTED TEACHING TIME TOPIC OUTLINE Controlled assessment 6 hours Use of OCR Model Assignment, possibly adapted for use with the centres own enterprise activity. 8 HOURS TOPIC COMMUNICATING TO SUPPORT BUSINESS ACTIVITIES (LEARNING OUTCOME 3: AC 3.1, 3.2, 3.3) SUGGESTED RESOURCES POINTS TO NOTE

SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

= Innovative teaching idea

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Lesson

Plan
OCR Business, Administration and Finance Level 3 Unit F280: Effective Communication in the Business World
Introduction to communication
OCR recognises that the teaching of this qualification will vary greatly from school to school and from teacher to teacher. With that in mind, this lesson plan is offered as a possible approach but will be subject to modifications by the individual teacher. Lesson length is assumed to be one hour

Learning Objectives for the Lesson

Objective 1 Objective 2 Objective 3 Learners can understand what is meant by communication. Learners can identify different communication methods. Learners can identify the suitability of different communication methods for different scenarios.

Recap of Previous Experience and Prior Knowledge

No prior learning on the topic of communication.

Content
Time 0-10 mins Content Use following instructions icebreaker. An example can be found at http://www.mwls.co.uk/icebreakers/following_instructions.pl. This simple activity is likely to produce a number of results from those learners who get it quite quickly through to those who go all the way to the end. After the exercise has been completed there should follow a discussion over why different learners had different responses. The teacher should facilitate the discussion around to the way in which the message was communicated and context (time-pressure). Can learners think of any other times when communication has gone wrong?

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Lesson

Plan
Time 10-20 mins Content Ask learners to come up with elements of good communication. These should be built up into a mind-map on the whiteboard. They should include (although maybe not in these terms, these will be built up into a model of communication at the end of the lesson) Appropriate sender 20-30 mins Appropriate medium Appropriate receiver Lack of barriers.

Hand out a worksheet with a number of communication scenarios on. Next to each scenario should be a space for learners to write their opinion of an appropriate method of communication for that scenario. Examples of scenarios include: Dumping your boyfriend/girlfriend Asking for a pay rise Ordering a pizza to be delivered Finding out which diploma learners should pass or fail Dealing with customer complaints Advertising a new product.

Some of these should provide different answers form different learners and form the basis of the following discussions. 30-40 mins In pairs or small groups learners should discuss their answers, focussing on explaining why they decided upon their methods. The teacher should go round the groups and facilitate the discussions. Each group should read out the answers they have obtained for each scenario. This can then open up the discussion for the whole class. The teacher should play devils advocate on each. For example, why cant you dump your boyfriend/girlfriend by text message. It would be much easier from your point of view. What can happen if you order a pizza online (ie you click the wrong button and end up with 10 margaritas!).

40-50 mins

Consolidation
Time 10 minutes Content Using the whiteboard build up a model of communication Sender Barriers Message Barriers Receiver

As each element is added to the model, relate the importance of having the

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Lesson

Plan
correct element using examples from the previous discussions (ie asking your mate to dump your boyfriend/girlfriend).

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Lesson

Plan
Time Homework Content Learners should write a set of simple instructions for using a piece of technology. A good example would be how to play a song on their IPOD, or how to save a number on their mobile phone. They should write the instructions for a young child to be able to follow. They can use pictures if they have the facilities.

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