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Knowledge Management
The Concept And Understanding

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Course Highlights
Contents

1 2 3 4

Basic Concept Knowledge Management Knowledge Sharing Knowledge Management Tools & Technique

Course Highlights
Contents
1

Basic Concept
What Is Knowledge Evolution Of Knowledge Types Of Knowledge Information Become Knowledge

Knowledge Management
Definition Of Knowledge Management Issues Of Knowledge Management Goals Of Knowledge Management Knowledge Asset

Knowledge Sharing
Repository In Organization Concept Of Knowledge Sharing Conversion Of Knowledge Knowledge Conversion Model

Knowledge Management Tools & Technique

Knowledge Conversion And ICT Social Media

Basic Concept
What is Knowledge

HOW to do things

WHERE to find examples

WHOM To ask for help

Basic Concept
What is Knowledge

Knowledge can be viewed as:

a state of knowing (understanding gain through experience) a capability with potential for influencing action ability to interpret information in decision making

Basic Concept
Evolution of Thought

50s 60s

70s-90s

21Century

DATA

INFORMATION

KNOWLEDGE

Product

Solution

Innovation

Accounting

Strategic Planning

Strategy

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Basic Concept
Evolution of Knowledge

WISDOM
WISE ACTION sensible decisions and judgments

KNOWLEDGE
INFORMATION + USED conceptual frameworks, ideas, lesson learned, truths, understanding

INFORMATION
DATA + INTERPRETATION collection of fact, images, sounds, surveys questions, simple stories

DATA
MERE FACT words, numbers, code, tables, database, statistics

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Basic Concept
Types of Knowledge

Explicit: can be expressed in words, numbers

and can be easily communicated and shared in the form of hard data

Tacit: highly personal and hard to formalize.

Subjective Insight, Intuition and hunches fall in to this category of knowledge

Basic Concept
Information Become Knowledge

connections comparison conversation

consequences

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Knowledge Management
Definition of Knowledge Management

the systematic management of vital knowledge and its associated processes of creating, gathering, organizing, diffusion, use and exploitation in pursuit of organizational objectives

Knowledge Management
Issues of Knowledge Management

Experts are available but the expertise is not shared Lost of tacit knowledge (due to employees retirement,
resignation or downsizing)

Knowledge hoarding (individuals who do not want to

share their knowledge due to fear of job security)

Existing processes may become outdate

Basic Concept
Objective Goals of Knowledge of KM Management

to have the right knowledge at the right place, at the right time in the right format
the systematic management of process by which knowledge is identified, created, gathered, shared and applied to enhance ability and capability for action

Knowledge Management
Knowledge Asset

Types of Knowledge Asset

4
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Knowledge Management and Knowledge Sharing

Sharing and Sharing Technique

Knowledge Sharing
Repository in Organization

12% Electronic Knowledge Based 42 % Employees Brain

20 % Electronic Document 26 % Paper Documentation

Knowledge Sharing
Concept Knowledge Sharing

Expert A

DECISION-MAKING POWER

Expert B

Working and Learning together

Experts D Expert C

Experts E

EXPERTISE

Knowledge Sharing
Conversion of Knowledge

Socialization sharing of tacit knowledge between

individuals, share feelings, emotions, experiences and mental models

Externalization involves the articulation of tacit into

explicit knowledge and the conversion occurs through dialogue and the use of figurative language, metaphors, narratives and images

Combination reflect the conversion of explicit

knowledge into more complex explicit forms.
sorting, editing and integrating new explicit knowledge] [i.e.: capturing, collecting,

Internalisation converts explicit into tacit knowledge

and this occurs through experience and training, reflects learning, training and mentoring
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Customer Relationship Management

Knowledge Conversion Model
TACIT TACIT

Socialization [i&i] TACIT brainstorming meeting

Externalization [ i&g]
videotaping knowledge map EXPLICIT

TACIT

Internalization [i&g&o]

Combination [g&o] EXPLICIT

training mentoring
EXPLICIT

repositories cop
EXPLICIT

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Customer Relationship Management

Knowledge Conversion Model: ie

TACIT

TACIT

individual +individual TACIT AKMAL training with the hotels baker

Individual + group sharing the TK with product development team EXPLICIT

individual +group + org TACIT

group + organisation

creation of the new product enriched AKMAL and the team's TK base
EXPLICIT

standardization of this K into a manual and embodying it in the product

EXPLICIT

EXPLICIT

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Knowledge Management and Technologies

Identify Your KM Tools & Technique..

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KM Tools and Technique

Knowledge Conversion + ICT

Conversion
T to T

Process
S

Facilitating Tools And Techniques

e-meetings, chat, video conferencing sharing mental models, analyzing own understanding text searching, document categorization, capturing, collecting, sorting editing etc. learning, training and mentoring

T to E

E to E

E to T

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KM Tools and Technique

Other Technologies (ICT)

1. Intranet 2. Extranet 3. Data Warehousing 4. Document Management 5. Web conferencing 6. Portal 7. Decision Support System 8. Groupware 9. Work Flow 10. 11. 12. 13. 14. 15. 16.

17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32.

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