Brad D.

Reynolds
Experience:

972-898-1416

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Bank of America; Richardson, TX Bankruptcy Specialist/Bankruptcy Analyst Loss Mitigation * Achieved consistent results to be top producer with very little supervision * Managed a portfolio of more than 1500 loans in Ch. 7 and 13 bankruptcy from cradle to grave * Established quick resolutions for our attorneys, underwriting, escalation dept, and other depts. * Organized phone calls and emails from customers, attorneys, and trustees * Analyzed and reviewed loan level files (FHA, VA, Fannie Mae, and Freddie Mac) with strict turn-around times for HAMP and other loan modifications * Knowledgeable in regarding state specific bankruptcy procedures (Designed a team spreadsheet) * Actively assisted with Proof of Claims, Motion for Relief, and Payment Change Notification Depts. * Reviewed court docket for Discharge/Dismiss, loan modification court approvals, etc. * Reorganized underwriting and customer service notes to update the loan status * Completed our attorney LPS online system for our attorneys * Earned to work from home Feb. 2011 to Feb. 2012 * Trained the new HAMP loan modification representatives * Helped to develop the loan modification process for HAMP/MHA loan modifications since Feb 2009 * Wrote training aids and templates * Ability to be the Team Lead with special projects and stepped in when they were out of the office * Conducted team meetings * Provided daily spreadsheets for co-workers Countrywide Bank; Tempe, AZ; Ft. Worth and Plano, TX Business Care Representative (December 2007 to February 2009) * Top sales tier (3 of 117 reps) with more than $15M in new business CD accounts * Top of the team with online banking and credit card cross sales * Maintain quarterly $12 Million commercial entity CD pipeline * Audit documents for accuracy for Deposit Operations Retention * Top 2 of 10 in retaining current customers from closing their accounts * Assist other departments high call volume while maintaining daily goals Customer Care Representative * Respond to financial products in a high volume call center * Coordinate and conduct meetings with reps to educate about business account calls Charles Schwab; Phoenix, AZ Senior Operations Specialist - Retirement Services

* Provide cashier support for Retirement Plan client service teams

Home Street Bank; Tacoma and Lakewood, WA Personal Banker/Assistant Manager * Earned multiple top awards for being in the top 90% in sales and referrals * Served as Assistant Manager of home branch, and satellite branches, starting April 2003 * Coached tellers and trained new account staff * Perform monthly, quarterly, and annual audits on personal and business accounts TCI/AT&T Cable; Renton and Fife, WA Sales Representative * Top 3 in call center for cross-sales of various cable packages Seattle Metropolitan Credit Union; Seattle, WA Customer Service Representative/Teller and New Accounts * Processed loans for autos, motor homes, motorcycles, and boats U of C Federal Credit Union; Boulder, CO Customer Service Representative/Teller * Processed loans for autos

Brad D. Reynolds

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Education: * Credits toward combination business degree and sports science at Colorado State University * Graduated high school in Boulder, CO. Skills: Self-motivated with the ability to work independently in an open team environment Capacity to strict productivity and quality expectations Effective work ethic with attention to details with results Proficient written and verbal communication skills with attorneys and trustees Multitask and prioritize in order to meet deadlines Proficient analytical and reporting skills Competence in owning projects and seeing projects through to completion with minimal supervision Resourceful in problem solving skills with the ability to follow through to completion Effective organizational skills Versatile with others to achieve individual objectives and organizational results Vigorous team player Effective customer service skills Microsoft Office (Excel, Word, and Outlook) LPS (Correspondence with our attorneys) AACER (Court docket) AS400 (Homeowners mortgage information) HomeSaver (Internal notes from customer service and underwriting) BAPS (Trustee payments) iPortal (Scanned docs) Urban Lending (Scanned docs) Stewart (Scanned docs) Additional Professional Development: * 2013 Chick-fil-a Leadercast * Signing and Certifying Documents * Dealing with the Government * Corporate Records Management * Focus on Compliance: Fair Lending * Information Protection and Privacy * Code of Ethics * Fair Debt Collection Practices Act * Fair Credit Reporting Act * Real Estate Settlement Procedures Act * Community Reinvestment Act * Truth-in-Lending References upon request