Grievance Management

What is a grievance? A grievance is defined as any unresolved issue regarding organization policy, practice, or procedure. These are any type of problem, concern or complaint where a staff member believes he/she has received unreasonable treatment from the Organization, another staff member/s , wishes to bring the grievance to the Organization's attention and requires an action or response. A statement of concern becomes a grievance when it is reported to a person in authority, and requires action or response under the organizations policies and procedures. General feedback and comments about administration, programs and services would not normally be viewed as a grievance unless specific action was requested

Requirements: This module is required automate the system of grievance handling by allowing employees to raise issues they wish to be addressed through the company portal. Based on type of issue tickets are raised to the appropriate personnel. The time at which ticket is issued along with the type of issue,the follow up made,the personnel involved in resolution and the time taken for resolution are to be recorded and maintained. It should be available at 3 levels (Check box) Individual, A group, An entire team(sub process). Include the following fields: ID of other members/team Type of Complaint/Grievance(Menu) Salary Job role-related Personal Rights & Privileges Working Conditions Subtype based on selected type(Menu) Text box to record complaint in detail Generate Name & ID of personnel responsible to resolve issue based on type & subtype of issue selected ( Level 1,2,3) Button to submit ticket -Record date & time

Requirements: The present system of grievance & complaint handling is manual & is a tedious process as the organization is growing. Grievances need to be attended in a timely and effective manner in line with the policies of the company & the interests of its employees. Grievances/Complaints may occur at an individual level, group level, department level or even corporate level and may be related to a wide category of issues which would have to be addressed by a specific personnel in charge. With growing number of employees, if this process of raising an issue, finding the right person & finally resolving the issue is done manually,it would definitely result as an overhead eventually leading to inefficiency & lower productivity. This module is required to automate the system of grievance handling by allowing employees to raise issues they wish to be addressed & having the issue resolved in a more systematic, effective & timely manner. This should be achieved by making a single UI available to every employee through the company portal which may be used to raise the issue, respond both ways and resolve it. Issues that could be possibly faced should be categorized & sub categorized and the application should link the ticket to the appropriate resolver based on the type of issue raised Problem Categories: 1. Salary: Delay in payment Error in Salary Calculation Allowance issues Benefits issues Tax & Insurance Issues Loan issues Compensation Issues

2. Job Related: Role conflict Work delegation issues - overload Working hours Training Resource Shortage Facilities Appraisal issues IJP issues

3. Administration: Employee ID E Mail ID Attendance Leave

Compensation & Benefit 1. 2. 3. 4. 5. 6. 7. 8. 9. Delay in salary Error in Salary Calculation Housing Allowance Car Allowance Travel Allowance Tax & Insurance Issues (TDS) Over Time Pay Bonus Health Insurance

Employee ID 1. 2. 3. 4. ID not processed Error in ID processed Change in department Update Contact information

Attendance/leave 1. 2. 3. 4. 5. 6. Leave Request Shift Change Request Request not processed Leave not credited Amount for paid leave not credited Attendance not recorded

Seat Allocation, Facilities

Appraisal issues 1. Timely appraisal not conducted 2. T & D IJP issues 1. IJP Application not processed 2. Posting date not received 3. Vacancy not listed