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DOCUMENTATION CONTROL
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Class Description Document Description

00 - POLICY / SYSTEM QUALITY MANUAL

Nguyen Thanh Hai

Doc No.

00 - V001

Revision : 18/03/11 Page

:

1 of 24

Requesters Name Requesters Plant

: :

SIGNATURE :

CROWN Beverage Cans Saigon Limited.

REVISION HISTORY
Revision 29/01/01 27/11/01 02/01/03 01/11/04 01/05/05 15/02/06 06/08/07 25/12/07 25/04/08 18/03/11 Requester Le Thanh Lam Le Thanh Lam Le Thanh Lam Nguyen Thanh Phong Nguyen Thanh Phong Nguyen Thanh Phong Nguyen Thanh Hai Nguyen Thanh Hai Nguyen Thanh Hai Nguyen Thanh Hai Description Of Change Re-new Company Quality Objectives for 2001 Revise the company organization chart Revise the manual Separate the company objectives to a new document Revise the new code, company name and ESM format Revise the manual Add new logo Revise Company Organization chart Revise Company Organization chart As below See below

DOCUMENTATION CHANGE APPROVAL

Initiate Change Obsolete Reasons : 1. Add new position (Plant Director, QA&CTS) Organization Chart, Pg. 8 2. Revise in section 1.1, 1.2.5, 4.2.1, 5.6, 8.2.2 3. Add new in section 7.5.1.1 Approval
Plant Director General Director

Name
Nguyen Ngoc Minh Nguyen Minh Trung

Signature

Date

All information herein is company proprietary and property of CROWN Beverage Cans Saigon Ltd. It shall not be reproduced or copied unless as expressively permitted or directed by CROWN Asia Pacific Holdings, Limited.

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QUALITY MANUAL QUALITY MANUAL QUALITY MANUAL QUALITY MANUAL

2 7 8 11

4
4.2 4

QUALITY SYSTEM........11
Quality System..........12

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1 General
1.1 Company Milestone 1993 1995 CarnaudMetalbox (Saigon) Limited Company is established and registered Started Operations in producing 2pc Beverage cans 330ml 2pc Beverage Easy Open Ends 206 diameter on Stay-On-Tab (SOT) Changed ownership to Crown Cork & Seal Company certified with ISO9002:1994 by QUARCERT Install new end product, Ring Pull Tab, at EOE Line 1 Install new can product, 375ml, at Can Line 1 Install 1 new 314 Shell Press at EOE Operation Company certified with ISO9001:2000 by QUARCERT Install new line 2 at EOE Operation Company rename to CROWN Beverage Cans Saigon Limited Company certified with OHSAS 18001:1999 by QUARCERT Company certified with ISO14001:1996 by QUARCERT Company re-certified with ISO9001:2000 by QUARCERT Install new bodymaker #6 at Can Line 1 Increase line speed from 1400 cpm to 1550 cpm Upgrade Detection Speed on Pressco Camera at Can Line 1 Install SPC system on Can and EOE Lines Install Leak Detector Sensor at EOE Line 2 Build new Can Line 2 for 330ml and 250ml products Install SPC system on Can Line 2 Started operation in Can Line 2 producing for Slim Can 250ml Started operation in Can Line 2 producing for 330ml Upgrade DWI Waste Water Treatment Unit Install Bodymaker # 5 for can Line 2

1998 2000 2000 2001 2002 2002 2003 2004 2005 2005

April January January September

2005 2005 2005 2005 December 2006 2006 2007 March 2007 May 2007 May 201 Oct 0

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1.2

CROWN Beverage Cans Saigon Limited CBC Saigon Ltd is specializing in the manufacturing of decorated 2 piece Aluminum cans and Aluminum Easy-Open-Ends for beer and beverage. Address: Hanoi Highway, Hiep Phu Ward, District 9, Ho Chi Minh City, Vietnam. Tel : 84-08-38961640 1.2.1 Fax : 84-08-38962141/156 CROWN Mission Statement To be recognized by our customers, employees, suppliers, and shareholders as the worlds premier packaging company. With customer satisfaction as our highest priority, continuous improvement and innovation will become a way-of-life in reaching World-Class Performance. Quality policy We will continually strive for excellence in all that we do. (Our goal is to deliver products and services that conform to customer requirements 100 % of the time.) CROWN Company, CBC Saigon will represent the highest level of quality of Product and Service to our customers and ourselves. Quality objectives Measurable Objectives for the company are defined on a yearly basis for the following by the Management Team: 1. Sales Volume 2. Customer Complaint 3. Line Efficiency 4. Spoilage 5. Not On Time Delivery in Full 6. Absenteeism Quality Objectives are set annually and duly signed by the Company Head of Department before are being displayed onto the notice board. Actual results are measured against these targets and are monitored using the in-house management information system.

1.2.2

1.2.3

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1.2.4

Application: The Quality Management is applicable to all areas in the company which are related to the company products and services providing to customers.

1.2.5

Exclusion: The company does not perform design and develop product itself but based on Corporate Technology of CROWN Holdings Inc. Therefore, ISO 9001: 2008 clause 7.3 Design and Development is to be excluded.

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Brand-Building Packagin

1.3 Relationship among process-based Quality Management System mode

QMS OBJECTIVE SETTING (00-V001) MANAGING RESOURCES (06-V201, 06-V206, 06-V222) OUTPUT INPUT ~ Confirm & make available ~ Resources ~ Competency, Training, Awareness Required Requirements & Training plan ~ Company ~ Factory & Production System Directive Support (Maintenance) ~ Assignment of Responsibility & Authority OUTPUT ~ Budget Plan ~ Reset Quality Objective ~ Revise QMS INPUT ~ Requirements from Customer ~ Process, Product Statutory & Regulatory Requirements ~ Data Compilation MONITORING, MEASURING, ANALYZING &IMPROVING SYSTEM PERFORMANCE (00-V013, 00-V014, 00-V017, 01-GEN-V039, 05-GEN-V001) OUTPUT ~ Improvement Activities: QMS, Process & Product Quality, Customer Satisfaction ~ Corrective Action Activity ~ Preventive Action Activity ~ Management Review INPUT ~ Measure Product Process & QMS Performance ~ Plant Performance ~ Internal Audit ~ Customer Feedback ~ Supplier Performance Ratings

BUSINESS PLANNING & TOP MGMT COMMITMENT PRODUCTION SYS DETERMINATION (01-Gen-V043, 00-V013,03-PKG-V001, 01-GEN-V041) INPUT ~ Budget Plan ~ Company Directive OUTPUT ~ Budget Control ~ Business Strategy

DELIVERY (06-V004, 06-V005) INPUT ~Delivery Schedule ~Type and Quantity ~Final Product OUTPUT ~Final Product ~Delivery Order ~Transport ~Packaging Material Collection

Customer
Requirement: ~ Parts Spec ~ Product Spec ~ Process Method Legal & Other Requirement

INPUT ~Product Spec ~Utility Requirement ~Process Method ~Customer Requirement ~Sales Order Handling ~Legal & Other Requirement ~Standard Samples/Artwork

OUTPUT ~Product Flow ~Product & Process spec. ~Machine Capability ~Process Capability ~Packaging Materials

CUSTOMER Satisfaction

FINAL INSPECTION (01-DWI-V001, 01EOE-V001, 01-GEN-V039, 01-DWI-V052, 06-V004) PRODUCTIONPLANNING(06-V019,03-GEN-V010,03-GENINPUT ~Product Information ~Customer Requirement OUTPUT ~Production Schedule ~Shipping Plan ~Request Order ~Raw Material delivery INPUT ~Product Spec ~Final Product OUTPUT ~Accepted Final Product ~Inspection Specification Sheet

PRODUCTION MANUFACTURING (06-V019, 06-V018, 01-GEN-V041) INPUT ~ Production Schedule ~Resource Arrangement ~Process Condition ~Product Spec. OUTPUT ~Finished Product

INCOMING INSPECTION (06-V018, 01-GEN-V039) MATERIAL PURCHASING (00-V006) INPUT ~Approved Supplier List ~Production Schedule
OUTPUT ~Production Schedule ~Shipping Plan ~Request Order ~Raw Material Delivery

Material RECEIVING (06-V018) INPUT Production Schedule Part Received

OUTPUT

INPUT ~Part Received ~Part Specification ~Part Inspection ~Material Certificates OUTPUT ~Accepted Parts ~Rejected Material

~Received Correct Part and Quantity ~Stock Arrangement / Issue

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Company Organization Chart

General Director

Deputy General Director

QMR

HR Manager

Finance Manager

Plant Director

Sales Manager

HR Officer

Accounting Manager

Production Manager Can (Line 1) Production Manager Can (Line 2)

IT Officer

EOE Manager Engineering Manager Deputy Technical & Line Support Manager QA & CTS Manager

Purchasing & Logistic Manager EHS Officer

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Responsibilities And Authorities

Refer to document 06-V220: Responsibility and Authority Procedure. The summary of Responsibilities and Authorities of each department as following: 3.1 Finance Division 3.1.1 Accounting Department Ensure financial accountant are closed on a timely and accurate basis. Monitor monthly operating cashflow, receivables collection and overall effective use of working capital Coordinate annual budgets and rolling forecast activities Managing Supplier through vendors performance rating, on time delivery, quality & cost through competitive negotiation with vendor Coordinating with Supplier while working closely with Engineering and Production on new material trial, defective material complaint and claim settlement. Ensure that the companys information are backed-up on daily basis Ensure the continuity of daily production data and liaise with regional office to ensure continue functionality of the electronic mail Enforces the use of the legal software in the company

3.1.2 Purchasing Department

3.1.3 Information Technology Department

3.2 Plant Operation Division 3.2.1 (DWI and EOE) Production Department High efficiency, low spoilage in safe and clean working environment and to meet customers requirement and delivery schedule. 3.2.2 Engineering Department Responsible for all Engineering services and maintenance of building and property to ensure uninterrupted continuity of manufacturing operations and efficient itilization of all facilities. Develop Preventive and Maintenance Plan for the Plant and manage spare part and inventories. Coordinate and maintain the Quality System to meet customers requirement and satisfaction. To strive for continual improvement of the Quality Management System through the implementation of Statistical Process Control, Gauge Repeatability and Reproducibility, Internal Audit, CAR system and the training of staff.

3.2.3 Quality Department

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3.2.4 Logistics Department Deliver to ensure that customers will receive goods on time in full. Proper storage of finished goods and customers rejects in orderly and designated locations. Ensure sufficient good materials and spare parts are kept through inspection of incoming goods for damage, verification of batches against certificate of conformance and perform inventory analysis in accordance to quantity receipt plan. Ensure facility conformance with all applicable local and corporate environment, health, safety laws, regulation, policies and guideline. Assist in EHS Training. Communicate EHS alerts to all employees. Perform periodic facility EHS inspections. Monitor follow up and correct action resulting from EHS audits and inspections. Promote positive safety attitude and behavior and safety campaign. Maintain the emergency contingency plan for the facility. Identify opportunities for hazardous waste reduction. Participate in accident investigation and reporting.

3.2.5 EHS Department

3.3 HR Department Administer monthly payroll including central provident fund and foreign worker s levy payment Monitor the plants actual overtime hours against plan Liaise with the companys union on industrial relations matters Administer companys medical benefits scheme, renewal of work permits & employment passes and foreign worker dormitories matters

3.4 Sales and Marketing Department. Customer Service by liaising with Print Preparation section and customers in new artwork and design for cans and ends Customer Satisfaction through regular meeting to ensure that customer requirements are adequately defined and documented Managing the Sales Process and working with Finance & Administrative department in the collection of debts from customer

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4.

Quality Management System

4.1 General statement: We are fully aware that in todays highly competitive market with World Class Standard of quality can remain in business for the long term, and we are one of those companies. Human Resource development through training, education creates a working environment that is safe, healthy and friendly. The assurance of quality is fundamental for all work undertaken by CBC Saigon and is implemented by all personnel in their daily activities. It shall be the responsibility of each department head to comply incorporate, fulfill and implement the requirement of this quality system in their regular working activities. It shall be the responsibility of the Quality Department to monitor the implementation and effectiveness of the company quality system.

ACT
IMPLEMENTATION OF IMPROVEMENT

PLAN
IDENTIFICATION SEQUENCE, INTERACTION CRITERIA & METHODS

MEASUREMENT & ANALYSIS

IMPLEMENTATION OF THE PLANNING

CHECK
requirements and the company policies. DO: Implement the processes.

DO

PLAN: Establish the objectives and processes necessary to deliver results in accordance with customer

CHECK: Monitor and measure processes and products against policies, objectives and requirements for the product and report the results. ACT: Take actions to continually improve process performance.

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4.2

Documentation Requirements
4.2.1

General: Establishment of the documentation System in CBC Saigon Plant, which describe & support implementing, maintaining quality management system. This system includes of Quality policy and Quality objectives Quality Manual Procedure according to requirement of ISO 9001:2008 Other documents needed for business operations: drawings, plans Technical standards etc. Performance records Other external documents

The documentation system is established on the basis of thoroughly considering the following Customer requirement, statutory provisions Application of corporate standards (Corporate Manuals, CROWN Asia Pacific procedures , Corporate intranet system) 4.2.2 Quality Manual: The Quality Manual shall be reviewed at least once per year. The scope of the quality management system, including details of justification for any exclusions Amendments to the Quality Manual are made as required to reflect the current Quality assurance program. The amended pages will be identified by date of amendment. The amendment list shows all amendments to latest issue of the Quality Manual. It is the responsibility of all required manual holders to update the manual assigned to them and to destroy obsolete copies of all register manuals. A description of the interaction between management system the process of the quality

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4.2.3 Control of documents: To control the documentation system, a documented procedure (00-V005) has been established to define the proper control needed depicting the united methods and regulations applied to all company business as per documentation system. All computer data and data control will be backed up as per Data Protection procedure, Doc. # 06-V814.

4.2.4 Control of records: Quality records used by the company are kept in file by the responsible department It shall refer to the document 00-V016 for identification, collection, indexing, filling, storage, maintenance and disposition of quality records. The purpose of this procedure is to ensure that adequate quality records are generated and maintained to demonstrate the effectiveness of the quality system of the CBC Saigon.

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5. Management Responsibility:
5.1 Management Commitment : The Quality Policy, Quality Objectives are complied, approved and reviewed by the management team. The Quality Department shall work in conjunction with other departments to maintain the companys quality system. The responsibilities and authorities of all departments are defined as per Job Profile (06V213). The Management Representative is responsible to report the performance of the quality system to the management team for review and support for actions toward continually improving its effectiveness. The Management review is carried out at least once a year.

5.2

Customer focus The Management team has the ultimate responsibility to ensure that all relevant departments understand the needs and expectations of customers and markets, as well as the relevant statutory and regulatory requirements which are applicable to CBC Saigon products and services. To achieve all of above, the Management Team has to support for the implementation A packing solution for customers (both presents and potentials). Customer requirements will be reviewed and converted into specific requirements of products, services, processes as well as resources. Those requirements are recognized and collected through customers feedback in the periodic meetings as mentioned in Section 8.2.1 in order to improve and achieve customer satisfaction.

5.3

Quality policy We will continually strive for excellence in all that we do. Our goal is to deliver products and services that conform to customer requirements 100 % of the time. CROWN Company, CBC Saigon, will represent the highest level of quality of Product and Service to our customers and us.

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5.4

Planning 5..4.1 Quality objectives

Quality policy will be used as basis for establishing objectives within departments. By achieving departmental objectives, specific department will contribute to the
overall implementation of Quality policy.

Quality policy will also be used for improvement purpose (see 8.5.1)
5..4.2 Quality Management system planning: It shall be the responsibility of the CBC Saigon management team to ensure that approved procedures, plans, budgets are implemented and regularly reviewed to enhance customers satisfaction and company philosophies.

5.5

Responsibility, authority and communication 5..5.1 Responsibility and authority: 5..5.2 To be defined as per Job Profile does 06-V213.

Management representative: The quality Manager is appointed as the management representative. He can liaise with relevant external parties on matters relating to the quality management system and is responsible for all follow up actions to be taken as the result of the audit.

5..5.3

Internal communication: All staffs must be aware of policies and objectives as well as ongoing achievement progress. It shall be the responsibility of all department heads to inform their staff on any changes in this QMS. In CBC Saigon, the means of communication may be varied depends on situation ie: memo, e-mail, minutes,verbal log-book. It is the responsibilities of all department heads to ensure that Customers requirements are closely monitored, planned and meet. The communication procedure is defined as per Doc. # 06-V224.

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5.6

Management review:

Refer to 00-V002: Management Review procedure. The management representative is responsible for Quality Management System with the support of the Administrative Personnel. The management review is carried out at least twice a year for all clauses of 9001: 2008 standards. All Department Heads are required to report and review their department Quality Objectives results during the Management Review. Records of the review shall be maintained by the Quality Assurance Manager.

6. Resource Management :
6.1 Provision of Resources The Companys comprehensive resources are results of the continuing investment in people, research, development and technical innovation to achieve packaging excellence with a view to achieve Customer Satisfaction. 6.2 Human Resources

The Department Manager identifies the training needs of the staff and establishes whether external courses are required on top of internal training hours. Where the Department Manager identifies any external courses necessary to meet the training objectives, the HR department will assist to enroll the staff for the identified external courses. (Doc. # 06-V222)

6.3

Infrastructure The Company had invested in the necessary process equipment and supporting devices to ensure the conformance and quality of the products.

6.4

Work Environment

CBC Saigon is committed to apply sound Environmental Practices and to comply with both Corporate and local regulations. The Corporate and local regulations had helped to established guidelines and requirements to ensure that suitable work place is created and maintained.

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* 7. Product Realization :
7.1 Planning of product realization: All necessary DWI & EOE processes and activities that affect quality are identified, planned and properly controlled through DWI Quality Plan (01-DWI-V001) and EOE Quality Plan (01-EOE-V001). 7.2 Customer related processes:

To achieve conformance to Product Quality Standard, CROWN Asia Pacific Company, CBC Saigon detailed technical requirements had been developed by the Corporate. These requirements are been built into our Product and Service specifications. The Company continues to strive for Continual Improvement. The Company is committed to meet statutory or regulatory requirements related to our product. To achieve the above, a communication channel with Customers has been set up via Sales Department.

7.3

Design and development:

7.4

Design and development is not applicable to CBC Saigon at this moment. All related technical activities will be handled by our AP Technical Center.

Purchasing:

7.5

Purchased products are verified and ensured that they fully conform to specified requirements. The Purchasing Department shall procure Raw Material specified in the Approved Vendor List. Suppliers performance assessment is established to manage key suppliers Refer to 00-V006 (Purchasing Guideline) and 03-GEN-A013 for more details.

Production and service provision: 7.5.1Control of production and service provision: Control of production and service provision is a measure thoroughly applied to ensure that quality products and services are formed at the beginning of the first process. The control process includes the following: 7.5.1.1 Production and Service planning:

Logistic, Manufacturing and Sales are mainly responsible to carry out these activities in order to achieve customer satisfaction. Refer to 01GEN-V045 (Servicing System Procedure) and 06V019 (Production planning) for more details.

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7.5.1.2

Preventive Maintenance & Repair: (PM&R)

7.5.1.3

Engineering Dept, in conjunction with respective departments, is authorized to control and carry out PM&R. PM&Rs are carried out based on PM&R plans.(Doc.# 05-GENV004) All PM&Rs records shall be maintained and traceable. Refer to Maintenance Procedure (From Doc.#05-DWI-V011 To 05-DWI-V019,Doc.#05-EOE-V001To 05-EOE-V005) for details.

Work instruction / Standard operating procedure (SOP) SOPs are to be used to govern the manner of production. In the absence of such documents, the machine manual can be used to help technicians in operating the machine.

7.5.2Validation of process for production and service provision: These activities shall be coordinated by the team such as pack tests for new equipment installation for the containers. The team will be responsible to develop responsibilities and action plans for this special validation. 7.5.3Identification and Traceability: Production Dept should follow up with production code on products. Logistic Dept ensures that raw materials are identified and controlled prior to issue for manufacturing. All related records should be traceably maintained. Refer to document Doc. # 00-V008 for more details.

7.5.4Customer property: Customer Property provided for making product such as artwork is identified by label and design code at CBC Saigon, visually verified and signed by customer or Sales representative, any deficiency will be forwarded to customers immediately before any printing plate is processed. Product prototype produced by the artwork will assessed and approved by customer prior to commercial running. then be

All artworks, related films are set into files for each label (negative films of which related prototypes approved by customer are identified by designed code) prior to delivery to Production department. All customer artwork design diskette should be controlled. Refer to procedure 04-GEN-V008 for details.

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7.5.5Preservation of product: The Logistic Dept shall provide methods and means of handling all the raw material, finished goods to prevent damages and deterioration. The Logistic Dept shall identify method of preservation for raw materials / finished goods while in storage. When delivery to the customers, Logistic Dept shall ensure proper protection in order to prevent damage of product quality during transit or delivery is made. The Production Dept. ensures that packing of finished goods complies with the requirements of customers (liaise with Sales, Logistic, Quality).

7.6

Control of monitoring and measuring devices:

Conformity of products to specific requirements is achieved through the establishment and maintenance of procedures to control and calibrate of monitoring and measuring devices. In the absence of such docs, the machine manual can be referred for the above objectives. A master list of all monitoring and measuring devices is kept to show the calibration status identity. Devices that require calibration by the external body will be coordinated by the Quality Dept. and Engineering Dept. in conjunction with Purchasing Dept. Department that sends their devices out for calibration must ensure no interruption on the work due to the absence of such equipment. The calibration record shall be kept by the Quality Dept. and calibration procedure shall be kept under Class 05 of the document control system.

8. Measurement, Analysis and Improvement:

8.1 General: Processes of the Monitoring, Analysis and Improvement are planned and deployed upon respective procedures that include of:

To measure the conformity of product: to be defined in Quality Plans (Doc. # 01DWI-V001 and 01-EOE-V001). To ensure the conformity of QMS: to be evaluated via audits (both internal & external). To measure and continually improve the effectiveness of the QMS: quality objectives are used as a benchmark for the QMS effectiveness. All quality objectives must be reviewed during the management review meeting. Where appropriate, statistical techniques are employed to detect variations and maintain process in controlled conditions.

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8.2 Monitoring and Measurement: 8.2.1 Customer Satisfaction: The company puts forward the customer satisfaction as the highest priority. The process of measurement is applied for measuring customer satisfaction as follow: Customer complaint (Ref to the customer complaint procedure (01-GENA038). KPI feedback: with appropriate customers. Customer satisfaction survey: (Ref to Customer satisfaction measurement) - Annual Customers Vendors Rating if implemented by customers. Meeting at monthly, bi-monthly or quarterly with customers to discuss Sales, Quality, Logistics or New Product/Development issues. (Action plans may be formulated to resolve outstanding issues.) Customer Satisfaction Survey Form is also ensured to help the company to initially understand customer satisfaction. Sales Dept. is responsible for planning and implementing this survey.

8.2.2 Internal Audit: CCB Saigon shall carry out internal audit at least twice a year, which is used as an independent QMS in order to help the management team to find out and implement the improvements The audit frequencies shall be increased for departments that shows weakness in maintaining this QMS. Results of Internal Audit shall indicate: Whether the QMS conform to requirements of ISO 9001:2008. Whether the QMS is effectively implemented and maintained.

Audit results shall be published to the attention of the responsible Managers / Directors. Corrective Actions must be taken place upon receiving Internal Audit Report. Reference: the procedure Doc. # 00-V017. Corrective Actions are monitored by QMR and reviewed by the Management team via the Management meeting.

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8.2.3 Monitoring and Measuring of processes: All Production processes that affect quality are identified, planned and properly controlled. Standard operating procedures are to be used to govern the manner of production. In the absence of such documents, the machine manual can be used to help technicians in operating the machine. Statistical Process Control charts are employed to maintain processes in controlled conditions. The data are being reported and analyze on a daily cans and ends construction meeting, monthly interval etcl. Process performance are measured and closely linked to related department Quality Objectives.

8.2.4 Monitoring and Measurement of product: The product (including incoming and in-process material) is identified, inspected and tested by Logistic Dept. in conjunction with Quality Dept and Production Dept. The following tools and techniques should be used: Check list and certificate of conformance Point of used check, quality pass form. With appropriate products, statistical technique can be used for long term monitoring. In-process inspection is mainly performed by Production Dept. and Electricians with support from Quality Dept. according to Quality plans. Final visual check (before delivery) is performed by Logistic Dept. Quality Plan is established for the respective Products with all the inspection and testing identified to ensure that the products meet the requirements prior release.

8.3 Control of non-conforming product:

All non-conforming materials and products are prohibited and prevented from use or installation. Non-conforming materials, products when detected or isolated as per procedure 00-V013. All departments are responsible for detecting, identifying and isolation of nonconforming materials or products. Quality Manager or his delegate is responsible for the review and disposition of all production isolation. All related re-work actions will be supported by Manufacturing Dept.

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8.4 Analysis of Data:

The Company QMS not only collects and records related processes, products but also analyses these data in order to identify trends and opportunities for improvement. Control charts to be used at appropriate processes. All data related to company objectives should be reviewed during the Management Review Meeting. Key processes capability indices will be reviewed on monthly basic via the monthly report. Suppliers performance rating system also should be used to assess, monitor and improve suppliers capability as per Supplier Certification / Assessment procedure. (Doc. # 03-GEN-A013) The reference should be CROWN Textbook SPC(01-GEN-V041) and out of specification or control procedure 00-V013

8.5 Improvement: 8.5.1 Continual improvement: Upon reviewing quality objectives, internal audit results, date analysis and implementing corrective/preventive actions raised during review meeting, the company will take opportunities for continual improvement. Related departments are responsible for monitoring continual improvement within respective functional/area. Actions for Continual Improvement shall be developed during the Management Review. Corrective and preventive action: All Corrective Actions Records shall established and maintained as part of continuing process to detect, eliminate and prevent causes of non-conformance of materials, products, procedures and system failures. Procedure for corrective actions requested, taken and its records are established and maintained as part of continuing process to detect, eliminate and prevent causes of non-conformance of materials, products, procedures and system failures. All department personnel shall follow corrective action request procedure in issuing and receiving it.

8.5.2

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Preventive actions with the following sources will help in elimination of potential failures: Process data / records Inspection and audit result Customer complaint Statistical process control

Refer to Corrective and Preventive Action Procedure, procedure no 00-A014

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Amendment of the Quality Assurance manual

30/08/99: Change the format, page 4, point 1.1.3 15/09/99: Add class 09 Environment / Health / Safety, page 11, point 4.2 20/12/99: Add company address, page 4, point 1.1 Revise Management Review, page 6, point 1.3 Revise Distribution list, page 7, point 1.4 29/01/01: Re-new Company Quality Objectives for 2001 Revise the company organization chart Revise point 1.4 Distribution list 27/11/01: Revise the manual to incorporate new requirements of ISO 9001:2000 standards. 02/01/03 : Separate company objectives to a new document Point 1.1.2 & 5.4.1: refer to 00 Q025 1/11/04: Revise the new code, company name and ESM format 1/5/05 Revise the new code of some policy documents. Revise the Company Organization Chart 15/02/2006 Add new logo 06/08/2007 Revise the company Organization chart 25/12/07 Update the Company Organization Chart (1.1). 25/04/08 Add in Milestone, Corporate Mission Statement, Relationship Among Process BasedQMS Model Update reference Document Number Revise statement on section 4, 6, 7, 8 Add new role Technical & Line Support Manager on Organization Chart, Pg. 8 10/11/10 Amend QA/CTS Manager Representive, Plant Director, QA/CTS Manager on Company Organization Chart , Pg .8

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