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Class Description Document Description

00 POLICY / SYSTEM
INTERNAL QUALITY/EHS AUDIT PROCEDURE Nguyen Thanh Hai

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00 V017 18/03/11 1 of 5

Requesters Name Requesters Plant

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CROWN Beverage Cans Saigon Limited.

REVISION HISTORY
Revision 10/11/99 20/10/00 26/11/01 01/10/04
15/02/06

Requester Le Thanh Lam Le Thanh Lam Le Thanh Lam Nguyen Thanh Phong Nguyen Thanh Phong Nguyen Thanh Hai Nguyen Thanh Hai

Description Of Change New Document Revised Document Revised Document Revised Document
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06/08/07 18/03/11

Revision See below

DOCUMENTATION CHANGE APPROVAL


Initiate Reasons : 1. Amend in section 1.1 2. Add new in section 3.5, 3.6, 3.7 Change Obsolete

Approval
Plant Director General Director

Name
Nguyen Ngoc Minh Nguyen Minh Trung

Signature

Date

All information herein is company proprietary and property of CROWN Beverage Cans Saigon Limited. It shall not be reproduced or copied unless as expressively permitted or directed by Crown Asia Pacific Holdings, Limited.

CROWN
TM

Title: INTERNAL QUALITY/EHS AUDIT PROCEDURE

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00-V017 18/03/11 2 of 5

B r a n d - Bu i l d i n g P ac k a g i n

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1.0

Purpose 1.1 Evaluate the conformance of the building, application, maintain and improvement of the Quality Management System (QMS) and Environment Health Safety (EHS) system according to ISO 9001:2008, ISO 14001:2005 and OHSAS 18001:2007, CROWN QMS and EHS Create the basic for improving the QMS and EHS

1.2 2.0 Scope

Apply to CROWN Beverage Cans Saigon Limited. (CBCS) 3.0 Reference 3.1 Quality Manual: (Doc.# 00-V001) 3.2 EHS Manual: (Doc.# 00-V027) 3.3 Corrective and Preventive Action Procedure: (Doc.# 00-V014) 3.4 Internal Quality / EHS Audit Summary Report (Form.# V-Q002)-Class 10 3.5 ISO 9001:2008 Clause 8.2.2 3.6 ISO 14001:2005 Clause 4.5.5 3.7 OHSAS 18001:2007 Clause 4.5.5 Definition C.A.R: Corrective Action Request 5.0 Responsibility 5.1 The Management Representative (MR) is accountable for the overall effectiveness of the internal quality/Environment Health and Safety (EHS) audit system and report it to Top Management. Audit Team Leaders and Internal Auditors are responsible to coordinate the implementation of this system.

4.0

5.2 6.0

Procedure 6.1 Annual Plan for Internal Quality/EHS Audit 6.1.1 Internal audit (Cross audit between CROWN plants is considered Internal Audit) shall be carried once (one round) at least three a year for QMS and at least one a year for EHS. The MR shall set up an annual quality/EHS audit plan. The plan shall be approved by the General Director and distributed to all Department Heads. In addition to quality/EHS audit rounds to carry out the annual quality/EHS audit plan, CBCS may carry out other internal quality audit rounds such as: 6.1.1.1 When required as a condition of a contract 6.1.1.2 When there are important changes in the organisation structure or in quality/EHS procedures.

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CROWN
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Title: INTERNAL QUALITY/EHS AUDIT PROCEDURE

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6.1.1.3 There are indications about non-conformance in quality/EHS recordings, degradation in product quality or the quality/EHS system itself. 6.1.1.4 As follow-up actions to corrective and preventive action 6.1.2 A planned annual audit round may be varried in implementation time by a month (due to unseen reason). Internal quality/EHS audit in CBCS is aimed at fully meeeting the requirements of the standard in all departments and units. Audit frequency is not fixed, but varied according to the need in application of the quality/EHS system and the amount of non-conformance uncovered, the audit must be carried out at least once before an external system audit.

6.2

Internal Quality/EHS audit plan for each audit round Base on the Annual Quality/EHS Audit Plan, MR will inform and assign responsibility of Audit Team to conduct audit in which audited departments or sections

6.3

Method of implementing the Audit The audit team shall be responsible for reviewing non-conformce reports from past audits. In general, an internal quality/EHS audit must pass through the following stages: 6.3.1 An opening meeting in order to inform the audited unit of: 6.3.1.1 The objective of the audit 6.3.1.2 Introducing auditors with the head of the unit being audited 6.3.1.3 Brief presentation of the method and procedure to be followed in the internal quality/EHS audit 6.3.1.4 Confirmation of the content of the audit 6.3.1.5 Confirmation on the starting and finishing times of the audit 6.3.1.6 Clarification of all points in the audit program Collection of evidence Evidence of conformance shall be collected by internal auditors. During the audit, the auditor may change the plan and content of the audit (with agreement from the head of the unit/department being audited) if this is found better serving the purpose of the quality/EHS audit. The auditor must explain the reason for the change in the audit plan or content to the unit being audit 6.3.3 Audit observations 6.3.3.1 All observations and evidence must be recorded during the auditing process. The auditors will present his or her observation to the person in charge of the audited unit and obtain agreement about the observation and non-conformance. 6.3.3.2 Observations and non-conformance shall be identified by the corresponding requirements of the standard or against other reference document. 6.3.4 Report processing

6.3.2

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Title: INTERNAL QUALITY/EHS AUDIT PROCEDURE

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Auditing team shall record the audit content (corresponding to the chapters of standard) and all main observations in the Internal Audit Report (01GEN-A001). Depending on the types and the level of the non-conformity, auditors will record in the corresponding column. Then, the non-conformance shall be recorded in a Corrective Action Request (V-Q003) Completion deadline shall be agreed by both of the auditors and Audi tees. The person in charge of the unit being audited shall sign acceptance on the Internal Audit Report and Corrective Action Request together with the auditors. 6.3.5 Internal Audit Reports is completed by Auditor and Department Head then transferring to MR.Corrective Action Request Non-conformance reports (if any) are transferred to related department/unit. The head of related department together with CAT Leader (If necessary) should analyses to find out the root cause of the non-conformance and to take the corresponding corrective actions according to Corrective and Preventive Action Procedure 00-V014. Heads of department shall assign people to carry out the corrective actions. After completing the corrective action, the person responsible shall return the Non-conformance report to the Quality Manager/EHS Officer and sign in the Non-conformity record register. The person who is responsible for the follow up to ensure on-time completion of the corrective action, should mark result of observation in the in Corrective Action Request (for the non conformance) and send them to Quality Manager. The MR together with CAT Leader will assign members to evaluate the effectiveness and efficiency of the corrective action within 3 months of its completion. The result of the evaluation must be recorded in Corrective Action Request. After each round of internal audit, the MR shall summarize all the audit reports and establish the Summary of internal quality/EHS audit round Form.#V-Q002 . The number of non-conformities (actioned and not yet actioned), implementation results as well as effectiveness and efficiency between two Management Review meetings. This summary report shall be reported to the nearest Management Review meeting. 7.0 8.0 Attachment 7.1 Audit Flowchart Environment, Heath and Safety 8.1 Auditor should follow EHS requirements at the place audited

6.3.6

6.3.7

6.3.8

6.3.9

6.3.10 Summary of the audit round

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CROWN
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Title: INTERNAL QUALITY/EHS AUDIT PROCEDURE

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AUDIT FLOWCHART
AUDIT SCHEDULE PLANNED

AUDITORS NOMINATED

AUDIT DATE ANNOUNCED (C.A.R CLOSED)

AUDIT CONDUCTED

REPORT ISSUED

CORRECTIVE ACTION REQUESTED FOR MAJOR NON-CONFORMANCE

NON-CONFORMANCE AGREED (BY DIRECTORS, MANAGERS)

RE-AUDIT DEFICIENCIES TO CLOSE (C.A.R NOT CLOSED) CORRECTIVE ACTION REQUESTED (C.A.R) (C.A.R CLOSED) SUBMIT TO MANAGEMENT TEAM TO REVIEW ATTACHMENT 1
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