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Oracle CRMS
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Line Items
Enter serviceable Product and quantity, check availability qty, then Click on Book Order.
Order has booked and generated order number
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Order Transactions
Shipping Transaction Lines/LPNs (B) Lunch Pick Release Go
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Check Status in Order form Go to Delivery button and select Ship Confirm in actions field click on Go then ship confirm will get done. After that check the Status as Shipped
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Service Contracts
Service Contracts Responsibility Find Contracts N: Click on Find Contracts the HTML page will gets displayed
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The Status of Contract is Active Verify the details like customer Bill To and Ship To Addresses
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Coverage Details
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Coverage Details
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Switch Service Request Resp Service Requests Create Service Request. Service request form gets displayed specify customer info and Item info. Then we can find the Entitled contracts.
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N: Create Service Request Work Bench (T) Specify the Problem Summery and click on SAVE icon
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Contacts/Address (T) Here we can find the addresses and contact info
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TASK (T) : Specify sub of task and specify the schedule start date and end date.
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Switch to Field Service Manager resp Query Task Over view (T)
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Click on Schedule schedule Task window will get open Select Assistance level among three and give Resource Name in Resource Suggestion field then click on Search (B)
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Advice (T) : Here we can find availability timing of resource, Check the box against cost field and the click on Schedule (B)
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Go to Plan board there we can view scheduled Task below the Resource name
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N: Navigate (T) Service History Service Request form Tasks (T) Click on Launch Workflow (B). Workflow notification will be sent to Assigned FS Representative.
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Click on My Tasks
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Debrief form will get open and there we can find the assigned task change the Status to Accept
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Login to Manager Responsibility and view the Debrief repots which was completed by Representative
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N : Service Request form Charges (T) Action (T) View the Charge lines
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N : Service Request form Charges (T) Pricing (T) View the Charges
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N : Service Request form Charges (T) Pricing (T) Charge Report View the Charges
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N : Service Request form Charges (T) Pricing Rule (T) 100% coverage is there on this item.
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N : Install Base User Find Instance Click on Service Requests. Then we can find the Service Request Information
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